Comments regarding Logee's Greenhouses, Ltd.

I've ordered both plants (last November, a bunch of exotic citrus and a banana), and really nice planters (this past month) from Logee's, and I was very impressed by the plants, the planters, and the service.

I had a small issue with the planters - I ordered two each of two different styles, but they only shipped one. My husband called about the discrepancy, and was very pleased with their customer service; not only were they polite and friendly, but they found the problem (they had misread the order and only shipped one of each), and called us back the same day within an hour to tell us that the remainder of our order would be shipped the next day. Well, they did, and today I received the rest of my order in great condition and quickly! I really appreciate good customer service when things go wrong, and I have to give Logee's credit for figuring out the problem and fixing it so quickly. I will surely order again from them...I love begonias and they definitely have some that would look great in those beautiful planters they sent me!

All perfect!!! I got the book, with beautiful pictures signed by the Logee's. The plants were extremely well wrapped and they got here in EXCELLENT condition. I ordered and next thing I knew the plants were here- real quick shipping. I recommend this company highly- true experts. Service, quality, shipping all PERFECT!

Logee's is a wonderful company! They carry some amazing and unusual plants I'm not able to find in my area. Their customer service department is quick and reliable, and the plants always arrive in pristine condition. I've ordered from them on multiple occasions and will continue to do so!

Knowing that this is the off-season, I ordered 3 plants from Logee's. They were nice, healthy plants shipped promptly. I would definitely order from them again.

This year I've ordered several time from Logee's and was very happy with my experience. First was a container collection which grew into an absolutely beautiful arrangement, and I received many compliments about it. I also ordered two hoyas which were very well grown and a pleasure to receive. Several weeks ago a gift selection of two begonias was sent as a housewarming gift for a new home. The recipients were thrilled with the quality of the plants and their condition on arrival. I cannot say enough good things about this company.

I ordered a variety of plants in 2.5" pots last spring. The plants were packed carefully and arrived healthy. Most thrived, but one, the baby citrus, did not put on new growth during the summer and its health deteriorated this fall. I emailed Logees for advice on how to save the plant, and they offered to send me a replacement -- seven months after the plant first arrived.

I am impressed with this customer service and will not hesitate to order more exotics from Logees in the future (though I may invest in the more expensive, more established plants next time).

I received a beautiful, healthy hoya and a murraya today. I have been ordering from Logee's for many years, and have always been pleased.

I have always been satisfied with my purchases from Logee's, but my most recent order was beyond belief! The orchids I ordered were packed with the usual Logee care, the plants were all strong and healthy, and one plant was filled with blooms! (Now it's up to me to keep them that way!) Communication to them is responded to quickly and efficiently. I highly recommend this company!

I ordered three Ceropegia's from this company - it was the first time I have ever ordered from them.

I am extremely pleased at the quality of the plants, as well as at the wonderful care with which the plants were packed in the carton - there was nary a stray speck of dirt, the plants were a good size and very healthy, and the soil was cool and moist.

I also appreciate the unpacking instructions and care sheet that was included in the package.

I will not hesitate to order from this company again.

Ann

This spring I ordered 4 hardy banana trees from Logee's they looked fantastic when they arrived and were shipped quickly, since they have thrived in my garden!! The plants were so much healthier than any others I have received by mail order!!! I have just received my second order of several tropical container plants and they are likewise fantastic!! I highly recommend this company

They were so wonderful, I had ordered a plant for mothers day from them and was taking care of it when it died. But soon after I had to leave the country so I was not able to contact them until the first part of August. So I called them up and told them what had happened to my step-mothers Thunbergia grandiflora variegata and the lady told me that they would send a replacement soon. Then a week later I have a beautiful green healthy plant in my mail box. I Highly recommend them.

I have ordered many plants from Logee's and will continue to order from them, but I have had a problem with one plant in particular from them. I have ordered 6 Cockatoo Congo's from them in the past few months and they are all dead. They seem to rot from the inside out and their roots don't seem to be growing. I have tried inside and outside with plenty of water and fertilizer. All the other plants that I have ordered are doing fine, so I think it might just be this particular plant.

"

Dear Tina_A:

I apologize for the inconvenience with this plant. With so much trouble with one plant I would suggest that you call and speak to someone here about the care of that plant in case there is a specific issue. At that point you and the Customer Service Rep. could decide whether you would like replacement plants or a credit for the plants. Either way we want to make sure that you are happy with your experience at Logee's and the plants that you receive.

Thank you, Logee's"

I ordered 3 passion vines a few weeks ago. Although the plants were small (This was expected as the came in 2" pots) one is already blooming. I will certainly order from them again. They have a wonderful selection as well.

I have ordered begonias from Logee's over a number of years. Until this last time, I hadn't fully comprehended their return policy. I did not think that they would replace a plant that 'bought the big one' once it was inside your home. Well, to my surprise, they lived up to a replacement policy.

I love begonias and this is the place to find interesting ones online. They are pricey, but because of their variety and rarity, worth it. What is not worth it is shipping and handling (as it is for most online businesses).

I made a complaint in July about the plants received in early June. I immediately got Logee's attention, and within 10 business days, they had replaced the plants with which I had the issues.

Because of their variety of choices (not only with begonias) and diversity of species, and now knowing their return policy, I would recommend them for future plant purchases, in spite of the cost of the plant and S and H charges.

I ordered 8 plants from Logee's approximately 2 years ago, and all except one died after the 15 day replacement period. About a month ago, I decided to give them one more try, and ordered some cacti and succulents. It was a 3 week wait, due to heavy order volumes during their annual sale. I was given no shipping options, and incorrectly assumed that live plants would be shipped UPS or FedEx, especially in the hot summer months. Logee's shipped them via USPS, and since we live in a rural area, we receive our mail at a PO box in town. It is impossible to get to the Post Office to pick up packages every day, since I work in another state an hour away, and simply cannot always get to the Post Office during their window hours.
So my plants sat in a box at the Post Office for 3 days, and so far one has rotted at the crown, and others are looking a little shaky. I called last Tuesday for a replacement, and asked that it be shipped UPS, and was told they "use USPS Priority Mail", and it would "possibly" be shipped on Thursday. So at this point ,it appears that the replacement will also sit at the Post Office for at least a few days, and it is doubtful it will survive. I give up! I will NOT be ordering from Logee's again.
I am disppointed that a company of Logee's reputation cannot offer some sort of alternative shipping, especially if the customer is willing to pay extra.

"

Dear bambu101,

I am very sorry to hear that we have inconvenienced you. It true that we do not use UPS, but I am not sure why the customer service representative did not mention FedEx. We do offer FedEx shipping upon request (we also use FedEx ground for some heavier packages depending upon the distance traveled).

I am currently on vacation, but I have sent an email to the office regarding this issue and will discuss it when I return. If you have any problems with the plants please contact us.

Again, I am very sorry for your inconvenience."

I have received consistently excellent service. my last order came is such beautiful condition that I attached a picture and sent it to the company to thank them. any contact with customer service has received prompt assistance. I highly recommend this company.

I contacted them about a couple of items that were out of stock. They recommended that I pre-order which I did. Communication was excellent and they followed through quickly on every request. Seriously nice people! They sent an email with a tracking number to notify me when the plants shipped. Plants were healthy but I was a bit shocked at just how tiny a 2 1/2 potted plant was. No problem, though, they are growing quickly. My only recommendation is if you don't have a long growing season is to buy the 4 inch pot if offered.

I ordered 4 plants from Logee's and I have to say they are all doing beautifully. They've grown nicely and one has even begun flowering. I will definately order from them again.

I ordered two plants from Logees. When they arrived I was over joyed at their condition. I have order many plants via the mail and by far theses have been the healthiest I have ever received. I will be ordering again in the near future.

I hate to say this, but I'm very disappointed.

I'd ordered a Magic Fruit tree in January (to be shipped in May) for a mother's day present. I told my mother since January that I had something special planned. May has come, so I contacted the company to check on the shipping first through email. No response.

I then called and the woman I spoke to was nice, but told me that I would have to wait until Fall to get the tree. Apparently, the order did not go through but sent me a confirmation email anyway. Instead of my mother getting a special present, I had to rush around looking for a replacement.

The company has very nice plants, but I feel incredibly let down by this. I don't know if I will be ordering from them again because I find it hard to trust that my order is going through.

My advice to anyone ordering something special from Logee's is that you check (through the phone) the web order and again in a few months. Do your best to avoid the disappointment.

I highly recommend Logee's as I have had excellent experiences purchasing exotic greenhouse plants from them...and ones with outrageously gorgeous blooms, I might add! Their customer service is prompt and personal. Thumbs-up for Logee's!

This is my first order with Logee's and it was a huge order. All the flowering plants I ordered were blooming even though they were 2.5" pots! The 2 pileas, however, were beat up. I gave it 3 days to see if they will recover, then decided to call . No problem, they said they will replace both. I will definitely order again. Great experience.

Clear communication, easy website, great packaging. I ordered 2 cestrum nocturnum and a brugmansia. They are still on my windowsills, as it's been unseasonably cold, but they are growing pretty well, without having been fertilized here yet! They have been from the moment I got them! Will have to repot them again. Instructions provided were helpful. Arrived via USPS in great shape. Looking forward to seeing these plants once they start blooming.

I received three plants from them. They were tiny and beat up, but ...followed directions as to transplanting, waiting a week to pot up, then waited for plant leaves to green up as directed. When I called because the one plant died instead of greening up, they claimed that I had missed a two week deadline for complaints and refused to refund or replace. This is not straightforward dealing. I will never order from them again.

"

I contacted the customer to get the details and do what we could to make her happy. First, we send her a replacement for her pelargonium that had died. She also suggested that 15 days was not long enough to make sure that plants get used to their new home and recover from shipping. This was actually something we had been discussing already; we made the change a few weeks ago to a 30 day guarantee period (it will show up in our summer catalog being mailed out in the next few days). She also suggested that we find a better way to explain about "damaged" plants. If you receive a dead plant we will, of course, replace it right away. However, if you receive one that is in poor condition (dry, etc.), but might recover you can always call or email within 30 days to tell us about the poor condition while you are trying to nurse it back to health. We will put a note in your order so that if it doesn't survive you can get a replacement after the 30 days. "

I rec'd my order from Logees, precisely within the advertised timeframe, plus I rec'd a very helpful shipping update via email. I was totally astonished at the AMAZING care that was taken to ship my plants, they were cushioned to prevent breakage and movement of the plants during shipment, well insulated with a water-proof covering to prevent the plants/roots from drying out, and carefully packed....I never saw anything like it! Wish all the folks I order plants from shipped like this....
My plants arrived incredibly fresh, considering they were shipped UPS, regular mail, from way over on the east coast. They are small, but small plants survive transit (and later transplanting) much better than larger plants, to my experience, -which is why I prefer them to larger plants. Logee's prices are extremely reasonable, and their selection is outstanding in it's variety.
I don't suppose I could give this company a higher recommendation than positive, could I?
Extremely satisfied customer
-S. Williams

Excellent, large plants with healthy root systems, albeit pricey. They specialize in tropical and indoor plants from my perspective, (Northeast). I have ordered with them a few times and have been very satisfied.

I just received my first order. Everything arrived in perfect condition and I was very impressed with the careful packing. Even pelargoniums with fragile leaves were completely intact, not a single broken leaf. Plants were somewhat larger than I expected for 2.5" pots. I will definitely order from Logee's again.

We finally made the pilgrimage to Logee on March 22, 2007. The two women staff where more than helpful and the selection is stellar.
We picked up a couple of small Clivia Golden Dragon that had monster roots already. A Buddha hand, Cedrat etrog Citrus medica an epi, Hybrid Orchid Cactus Gonway's Giant, plus a hardy gardenia and the Tropical Hibiscus, The Path, a Crocodile Pelargonium, a String of Pearls Senecio rowleyanus, a Living Stone Aloinopsis schooneesii as well as 3 scented geraniums( southernwood which was a new one to me, Ginger and Prince Rupert) as well as 2 very well grown Salvia, Black and Blue and a Ballota Archer's Variegated Ballota nigra. A delightful afternoon in a very special old world place that still knows how to grow a plant well. Patti

I have ordered plants from Logees for several years now.
They have the plants I want, they are careful with packing and shipping, never received anything damaged, wilted or frozen. Always healthy, bug free plants.My latest purchase,
a Bouvardia longifolia,came in as a small plant yes , but it had blooms !!! It has nearly doubled it's size in a six weeks and is budding out again.

I just got one violet and three dianthus, ordered only 3 days ago.
Packing was perfect, I had to giggle at the warm pack- here it is 70 degrees. The plants look great

I'm in the midst of writing a gardening book that includes a chapter on dwarf pelargoniums. While Logees did not have a huge selection, they had more than anyone else in the North. I spoke, by phone, with Byron in one of the greenhouses and he answered my questions thoroughly. I ordered three pelargoniums in Dec., they arrived within days in very healthy condition. I immediately placed another order with them, but I was told it would not ship until February.

When one considers the amount of work it takes to grow plants year round, the cost of help, the cost of electricity, the cost of fuel, etc. I think the prices are realistic!

Recently received a *fabulous*, beautiful 6" (larger size) plant with a winter discount.
Absolutely beautiful and packaged to perfection with not a single broken leaf.
If anyone should have the opportunity to order one of these 'larger size' plants (indicated on the webpage if available) you won't be disappointed!

I ordered a mix of about 15 tropical plants over 2 recent orders. EVERYTHING arrived well packed and healthy. I was extremely pleased with the quality, and size, of the plants.

Ordered 4 plants (wow...their prices and shipping is HIGH!) and the plants they sent were healthy, but extremely small. When I was finally able to see the blooms, I found that two of them were the wrong cultivar!! By then, I'd already thrown out the invoice and it was too late to email customer service. How disappointing.

I placed an order for 6 plants, mostly begonias, through Logees. All came in great condition and well packed. All the begonias have put on growth since their arrival 3 weeks ago. Two begonias are on back order which I knew when I placed the order. What is nice is that I don't have to pay for the back order shipping since I ordered 6 plants. I was also fortunate to visit the greenhouses last year which are a really spectacular site, especially in the middle of a Connecticut winter. Last years purchase were ferns and carnivorous plants which are also all doing well. I do like the fact that you can order a custom grown plant on their website. One thing I would like to see is more detailed cultural information on the plants (dormancy, humidity, etc.). I will definitely purchase from them again.

I ordered a climbing onion from these people and the first one I received was damaged. When I called and explained the situation, the person on the other end processed a second plant for me, no questions asked and got it out right away. That's great customer service and I definitely will do business with this company again in the future.

I have ordered from Logee's several times. I find that if I specifically want something unusual and can't find it locally or at my other favorite, Glasshouseworks.com, I turn to Logee's.

The shipping costs are prohibitive and I know that I am paying a bit more per item than at other companies so I don't order unless I'm feeling quite well off or absolutely have to have what I see on their website or in the catalog.

Plants and other things (in my case pots) have arrived packaged well and in great shape. If you order the smaller plants be sure to be patient and your new little friend should do very well. Order the larger plants if you want instant "show" but because of cost I stick to the very small plant.

Great company to deal with...good customer service. Great response if there is a question or a problem!

I ordered two hardy gardenias and several passion flowers. I was very disappointed that they were shipped in early April with instructions to repot them and keep them warm and lit indoors. Not only were they small but they were expensive. I followed the instructions and repot them and put them out after the frost date (May 15th in my zone) They are surviving but no flowers and no real growth. The company should prepare consumers that they will be receiving small plants that need to be cared for indoors. SInce this is a Connecticut nursery I don't know why they sent them so early. I won't be ordering from Logees again. Too bad - they have a beautiful catalog and interesting specimens.

"

First let me apologize, we truly believe that every customer should be happy with their experience with Logee’s and our plants. We also try to learn and improve from all comments made about our products and service.

Most of our customers grow our plants indoors and so all of our current instructions are focused on growing them as indoor, potted plants. This is also why we ship all plant orders as soon as possible instead of holding for certain dates as many mail-order nurseries do. Orders can be held upon request, but we do not do so as a rule because most of our customers want the plants as soon as possible.

We have begun discussing both of these issues and how to correct them for our customers, especially for website orders because with phone orders our customer service representatives always tell customers approximately when shipping will occur and often provide other information as well.

Lastly, we do truly want our customers to have a good experience and encourage them to give us a call or send an email if they have questions or problems with their plants. We are happy to help both you and your plants to be successful.
"

I ordered 5 begonias from Logee's. They came beautifully and carefully wrapped. The plants are fairly larger than I expected them to be. I ordered 2 four inch pots and they are large and lovely. I also ordered 3 in 2 1/2 inch pots and two of them look like they could be transplanted today. Large and beautiful. I am very happy they sent me their catalogue, and even happier I took a chance and ordered from them. Thank you so much!