Comments regarding Logee's Greenhouses, Ltd.

I ordered two Meyer Lemon plants from Logee's recently. When the box arrived, I opened it and found only one plant. I called immediately and the very nice person on the other end apologized and said she would have another plant sent the next day. The second plant arrived today as expected. I am very happy with their customer service and willingness to make things right. I would gladly do business with them again.

Ok, here's the long story of my first encounter with Loggee's. Ordered some passion vines for my best friend's birthday. She's going to school "up north", and when she mentioned that she had an awesome south facing window in her dorm room, I just had to get her some nice houseplants, especially since it's a brand new dorm and there is a lingering smell of paint. She had even borrowed a plant from the school's conservatory to purify the air, so it was high time to get her some nice plants of her own. Had to have them shipped in October to beat the Wyoming winters, so she got her birthday gift a month early. I haven't seen them, but she says they're really nice. I was really pleased with their selection: they have more than ten varieties to chose from. I chose the least fragrant one because she's sensitve to perfume--as a bonus, it was one with edible fruit. Bet she'll be popular once they get to fruiting size! I was very pleased with Loggee's after this gift order.
Then I ordered two plants for myself. A Petite Negra fig and a Persian Lime. They came in great condition, even though the box was a bit messed up by the mail service. The fig is growing like crazy, I've repotted it into an 8" pot and it's already almost too tall for the light fixture. It was about 16" and no branches when I got it, now it's about 20" and starting to branch out well. I have bug issues, awful mealybugs on almost all my plants, but I'm so excited about this great little fig that I've been manually debugging instead of using pesticides. I was ecstatic to find a fig that stays small enough to grow indoors during the winter and move outside in the hot months!
I ordered the lime tree only to make shipping worthwhile (it's something I've wanted, but I wasn't as anxious to get one as I was to get the fig), since their shipping is a little higher than most. But I still like it a lot. It currently is just sitting there, but I think that's what citrus are supposed to do until they get used to your conditions. Not losing any leaves, not gaining any. I repotted it into a 6" pot and fed it and it seems to be doing ok with that.
I am really pleased with this company! Just be sure to order in spring or fall, like the other person said, so that the plants don't get too cold or too hot during shipping. I always order my plants at those times of the year anyway. So I've never had problems with the mail system freezing or cooking the sweethearts.
I will DEFINITELY order again!

I've only ordered once from Logee's but I'm VERY happy with my purchase. I just received my Miracle Fruit today in perfect condition (it didn't even lose a single leaf!), the dirt was kept moist, and in its little pot.

I had read the Miracle Fruit is a very slow grower, so I was expecting a pretty small plant, but what I received was a very healthy specimen a little over a foot tall (excluding the pot). It wasn't cheap, but I feel got what I paid for and detailed care instructions were provided as well.

The wait for this particular plant was a little long, but I was expecting it since they stated that on their site. I ordered 7/9/2008 so it took a good 4 months to get here (in case anyone's curious).

I can't wait to purchase a jasmine plant next!

I ordered 3 things from Logee's and days later had to call in for a problem with my card. I had moved and for some reason my card has my old address even though I get mailings from ING and I haven't lived there for over a year. Anyway after getting the billing address situated, days later when I check my email, they shipped to the other address...but I sent them an email and they reporcessed the order for me and got new plants to me. I hope the other people enjoyed their plants, I hope they didn't throw them away. I was very happy with Logee's will definitely be ordering from them again. Their plants are packaged very carefully.

Great nursery! I ordered cuttings and received big healthy plants. Will order again!!!

ive only ordered once from them so far, but will again soon. I bought a strophanthus Preussii that took about three to four weeks to arrive, it arrived in perfect condition, it was a very healthy specimine packed with care. The variety available at Logee's is amazing, the prices are fair, and all plants are sent with a very descriptive and helpful care sheet.

I have ordered a number of times and all of the plants were
in great condition. The delievery was quick! I have sent plants as gifts and everyone who has received these plants was pleased with them.
Logees is a source for tropicals that are not common in my area. Just the numerous types of gardenia are amazing. I will order again.

I ordered several plants for myself and for my dad this past month. The plants arrived in time and were packaged well. Unfortunately, during transit one of the desert rose's branches broke. I called and emailed Logees immediately and after taking some pictures they offered to replace the plant. I just received the replacement today and it is in perfect condition. I hope that the first one I received will do ok. As far as the status of the other plants, they are doing well.

Logees' customer service representatives were very responsive and helpful. I will be buying from Logees again.

I ordered three begonias and a Gynura maybe a month ago. I was a little irked that my order took so long to get in the mail. It is the busy time of the year so they have a blurp about it taking up to 10 days (can't they hire more people?) I e-mailed about my Escargot because it looked pretty wilted. They responded right away with a couple of tips and an attached care sheet (why they don't send these with the plants I don't know). I also e-mailed a few days later about my Gynura. It arrived limp with several stems broken/cut and leaves missing - pretty bad shape. Never perked up. The stem/leaves were not in the box so I have to assume it was handled harshly at the nursery. They e-mailed back (blaming it on shipping) and said they would send a replacement. I appreciate the fast and friendly responses. My begonias did arrive bigger than expected (tiny pots though). Although they are expensive (to me), I will order from them again. Their customer service is appreciated.

When the recent passiflora sale came up, I jumped in. Unfortunately, 3 out of 5 of one of the passiflora collection which was on sale at a great price, croaked:-( First one, then within a week, a second and third). I wrote to Logee's and they got back to me immediately. I wrote rather longer emails on the second and third fatalities, and, I got responses to the effect that the replacements would be mailed within a certain period of time. Sure enough, all three arrived on separate days in separate boxes, and are all thriving. I have been a Logee customer for more than 17 years. I can't remember exactly, but, I think I started purchasing from this grower around 1991:-) I was a horticulture student, and our instructor had a catalog, before the photo version, and I flipped out. I would ask my nearest and dearest to gift me money so I could purchase from this fabulous growing family. Rare plants!

I was so disappointed this time, and now, I am totally satisfied. I had a nice followup email from Byron Martin today, and I wrote him back to tell him that everything is as of old. Perfect.

For those who have had negative experiences, write or call them again. I know they want to please.

Highly recommended, and still one of the best purveyors of fine plants anywhere around.

My only recommendation to Byron is perhaps a larger pot and a check on roots before shipping, and make sure the soil is not too compacted on the roots. I'll be returning:-)

This spring I ordered over $400 of plants from this company and although most arrived just fine, I decided to take them up on their 30 day warranty for any plants that don't live due to the fact that 3 small plants arrived heat stressed and never recovered. Well, was I surprised that they don't even return your emails. Yes, the same one they have listed here in many of their responses. It was no big deal and I would have taken substitutes, but to totally lie on their website about a 100% 30 day guarantee is almost criminal to me so they get a negative from me for false advertising on their website and in their catalogs.

I. Hurley
Cisco, TX

"

We have contacted rkidz55 directly to find out which plants never recovered and replace them.

Logee's take very seriously our 100% 30-day guarantee and has replaced thousands of plants. We want to make sure that every customer has a positive expeirience with us and our plants. We also answer every email that we receive. Unfortunately, even after seeing this note, we were unable to locate an email from rkidz55. Logee's uses a spam filter and it is possible that the email was tagged as spam. We do respond to all emails, so if you do not receive a response to your email, please give us a call so that we can help.

Sincerely, Logee's Greenhouses"

Ordered several specialty plants, including a curry plant, a jasmine, a key lime, and several others. The plants arrived promptly when they said they would.

The plants arrived in exceptionally good condition; large and thriving, and well packed; each was packed specially according to its habit of growth. The cost is not cheap, but I believe that it's worth it. They are also honest about the size of the plants you can expect. I found the plants to be larger and healthier than expected.

Logee's book on container and sunroom plants is a good investment for anyone who overwinters plants or has a sunroom. Their suggestion about a product to kill scale is essential for anyone who grows citrus or other smooth-leaved plants indoors and has to fight this in the winter.

Very good experience. When I can't find something locally, I will order from Logee's again.

I have been a Logee's customer for many years, both mail order and walk in trade, and my experiences have basically been positive. Unfortuately, the prices have risen dramatically over the years, especially the Hibiscus and Passiflora. I was a bit surprised to read about the recent bad experience with the staff. At worse, I have been dealt with in a businesslike manner, more often people are more than willing to help. Since everything is barcoded, plants have to be brought to the counter to be scanned. And, as knowledegable as the employees are, it would be an extraordinary achievement to actually memorize the prices of hundreds of plants!! The biggest problem is that catalog plants are often not available, especially in the cactus and succulent section. I've been wanting an Edithcolea grandis for years and it appears to be on perpetual backorder. One very helpful employee explained to me that "they can't put it in the greenhouse, because then it rots". It would seem if a plant is that hard to grow then perhaps it shouldn't be listed at all. There are plenty of easy to cultivate Stapeliads that Logee's carries, e.g. Stapelia hirsuta and Stapelia gigantea.

Overall, Logee provides an impressive selection of various families, and the plants appear healthy. (some of the specimens in the 2 inch pots were obviously rootbound). I would encourage anyone to visit the nursery in person, "nasty" is not a word I would use to describe anyone working there at all.

I bought 2 ficus plants from Logee's. They were packaged very well and they arrived quickly. Also, they included detailed instructions on how to care for the plants. I'm very pleased!

two friends and I stopped in the store after and a Daves Round up in MA on our way home to NJ... we were met by the most unhappy person I can imagine.. we weren't even there for 5 mins and had to remind us that they are closing in a half hour.. which wasn't so bad... but every 5 or 10 mins HAD TO COME REMIND US AGAIN AND AGAIN..

ok we get it... we are going as fast as we can

even after explaining we were from NJ and it was our first visit there and just drove from MA... she didn't seem to care one bit... I did buy three plants ONLY because I really wanted them... other wise I would have just left them there...

there is no need to be nasty to customers... and slam the door after they walk out... sorry you were in a hurry to get home but you just lost three very good customers ... and ones who arriving were very happy and excited to be there for the first time... you would think after I told her where we were from that she would have been a bit kinder... that was not the case... I can say I am done purchasing from them forever because this person was so nasty

"

In response to the comments posted by onewish1 on June 29, 2008, we at Logee's recognize and value our customers who shop both in our retail store and through our catalog. We especially value our customers who travel great distances to enjoy our greenhouses. The sales person who worked on 6/29 and the rest of us at Logee’s offer our apology for your unpleasant experience. She recognizes her responsibility in seeing that all customers, no matter how close to closing, have a pleasant shopping experience with us. A positive experience at Logee’s is always our goal."

Spectacular. I've placed two orders so far and I've been thrilled both times. My first order, I was amazed at the size of the plants. For the price, and because they were 2.5" plants, I wasn't expecting much more than very new starts. What I got were giant healthy plants. A ginger lily I purchased in a 2.5" pot was almost a foot tall right out of the box! All except one have put on lots of new growth in the last month or two, and the other is holding its own.

The ability to shop by zone was really helpful to me. I live in zone 8 which isn't really associated with tropical plants, but I was able to find some hardy tropicals that will grow in my zone.

Shipping was reasonable, and the packaging was great. No packing peanuts, carefully wrapped, and cool little custom containers to protect them, but all recycle-able. Plants survived shipping from the east coast to my west coast garden undamaged.

Overall, I'm thrilled and have already been back, but anticipate buying more in the future.

Recently ordered 6 different tropicals from Logee's, and could not be more pleased with the experience. Nice sized plants at a decent price and extremely well packed for shipping. Obviously this is a very professional and well run mail order greenhouse.

I recently ordered a number of jasmine plants for my mother. They came packed as if they were invaluable --- healthy and happy --- these people know how to treat plants --- my mom was very pleased and I will order from them with no compunction at all --- kudos to you!!!

Plants received very healthy and the packaging was great! I would order again!

Mail ordering plants is always an iffy chance, especially when one lives in a rural area and choices are extremely limited unless you're a farmer. I ordered a lipstick plant, 2 nonis, a chad hibiscus and a sunset Christmas cactus...all arrived quickly, well insulated and in good condition. The nonis did not come with care instructions and unfortunately, I lost them and also lost the hibiscus which took some chill and didn't recover...the remaing plants are doing okay. I was disappointed that the Aspen Christmas cactus was not available.

Not wanting this to be a complete negative response, I have to say that if any one has the opportunity, they MUST visit Logee's greenhouse! I lived in CT for 25 years and made that visit once or twice every year...it is an amazing place and one of the best greenhouses I have ever seen. The passionflowers are always spectacular and the very exotic plants are a sight to see! It is out of the way in one of the prettiest parts of the state and well worth the hunt. Logee's has a huge monstera deliciousa (not for sale)...a plant I have spent 20 years to locate since the only other one I have seen is in Phoenix, AZ (also not for sale). I asked about it at Logee's and these dear people sent me 2 rooted cuttings about 4 months later. They did well until I moved to NC a year ago and nearly lost them to the heat! I babied them through the winter (inside of course) and did they take off! 5' high and going strong! Thank you guys...I miss you a lot!

I placed my first order and received it very fast. I was, at first, disappointed at how small 2.5 pot was. To my pleasant surprise, my pitcher plant already has little pitchers forming. Guess the size of the pot has nothing to do with the performance of your plants. Very nice and healthy order. All three of my items are doing great and the packaging was perfect to get them to us in that condition. I have told my friends about you! Your customer for life, R Smith (TN)

I was very disappointed with my first, and only,experience w/Logees. Didn't realize how small a 2.5" pot was, although the prices I paid were large. Ordered Passion Flowers, and two died almost immediately. The order was shipped 12/14/07. Notified Logees 1/9/08 via e-mail about getting replacements under their policy, but have never heard back. (It may have been too late to get replacements, but I would've appreciated a response.) Below is my e-mail:

"I got the plants in and they were in great shape. However, two have since died, and they aren't even in the ground, yet. I have watered them regularly, they have had plenty of sun, and protection from the cold. I paid quite a bit for each one, and didn't realize the pots would be that small... I paid approx the same price for quart pots from another nursery
and those plants are doing great. Is there anything you can do?

The two plants I'm referring two are both Passifloras: Decaisneana and
Triloba.

Many thanks, and Happy New Year!"

I ordered from Logees b/c Zone 9 didn't have the plants in stock I needed. Will not order from Logees again... It's a shame, b/c the plants I rec'd were packaged nicely and arrived promptly. However, for the prices and the size of the plants, as well as great customer service, I am now shopping at Zone 9. Place over $100 order with Zone 9 today...

"

Dear Darcytoo,

We apologize for the inconvenience. After reading the above comment we spent much time looking for the email and could not locate it in our files. It certainly wasn't too late to ask for replacements, we were just unaware that there was an issue. After going though the records for our December shipments, we were able to locate your order. We sent replacement for the two plants last week. I apologize again for the inconvenience, we truly want your experience with Logee's and our plants to be a good one.

Dear Darcytoo,

We apologize for the inconvenience. After reading the above comment we spent much time looking for the email and could not locate it in our files. It certainly wasn't too late to ask for replacements, we were just unaware that there was an issue. After going though the records for our December shipments, we were able to locate your order. We sent replacement for the two plants last week. I apologize again for the inconvenience, we truly want your experience with Logee's and our plants to be a good one."

On April 30th I received my first order from you and was extremely happy with the wonderful top quality plants!! I ordered 5 passion flower vines. The packaging, customer service, and plants are all great!! Keep up the fine work! They came Fedex 2 day. Thanks! Joyce

I ordered a curry-leaf tree (Murraya koenigii) from Logee's this winter. It wasn't cheap, but they did a terrific job of insulating the plant from the cold and it arrived in great condition. The root system was well developed and it's been growing happily ever since.

Hello, I live in LA. and we have a long growing season so I grew a Thumgbergia from seed and was to bring them to my sister in OK. My plants looked too puny to give to her so I ordered three Thunbergia Sunlady plants from you and had them shipped to OK.

The plants arrived the day before I did and were in wonderful condition! They were healthy and well packed and I couldn't be happier You are my new favorite plant company!
Keep us the good work,
Susan

My last two orders from Logee's have been big dissapointments. Both orders totaled 13 begonias. Twelve of the small pots of begonia arrived in not good shape and despite my efforts to keep them alive, they did not survive. The only one that has suvived is one that was in a larger pot. Don't believe I will order from them again.

"

Dear Posie4U,

We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send you replacements or do what we can to make you happy. Unfortunately, we're not sure that we can determine which customer you are from the information above, so we cannot contact you. Please call (888-330-8038) or email (logee-info@logees.com) us so that we can resolve the issue for you.
"

I ordered three unusual and rare tropicals from Logee's and have been elated with what I received. All three plants arrived in a timely fashion and were extremely well-packed. They were in great condition, too: I received three vigorous, green, hardy tropicals.

I was also expecting (based on the description of the items as being in 2" pots) to receive very small specimens. To my complete surprise, the plants I received were HUGE--despite their tiny pots! I have no idea how Logee's is able to grow such huge plants in tiny shelters, but I love them!

On the downside, they ARE a bit pricey on some items, and their shipping costs could be better (or they could offer a reduced shipping fee or free shipping on orders of, say, $50 or $100 or more), but I love the quality of their products and service. After having dealt with some real stinkers, I am glad to have found Logee's.

They also have excellent weekly specials and I look forward to receiving their weekly emails to see what's new.

Excellent plants - ordered 4 passies and they arrived in great shape - I will definitely order from Logee's again - when I need a pick-me-up I drool over their cataloge!

Just ordered a Cavendish Banana 'Super Dwarf' tree. It arrived within a week and looks very healthy. It was packed very good. Not one broken leaf. I am very pleased with this order.
Pam

I stopped at Logee's on my way home from Old
saybrook yesterday. There was one salesperson there who didn't know much about the plants but could give me written information. If you call ahead can someone be there to help?
There were't too many cactus and other succulents, at least not for sale, but many interesting ones to look at. Also not too many orchids. Also not all the plants had labels which annoys me wherever I go.
The best part tho, is the nursery itself. It's a jungle, just loaded with diverse plants (even a vine growing on the bathroom ceiling). If you live up here it's a great winter stop, but leave your coat at the door. It's a warm, lush jungle.

I purchased 2 plants from Logee oonline as they were not available the day I traveled to their nursery. The plants arrived within 10 days of me placing my order. the packing was perfect and the plants themselves were large and very healthy. I have always traveled to the nursery but now certainly feel comfortable shopping from home.

I have purchased numerous items from Logee's and they always arrived in great shape. The plants were very well packed. I have also had to call and speak to someone regarding the care of some of these plants, and was always given excellent instruction and information. I would order from them again without any hesitation, if I needed any more plants, trees, etc. Maggie 36

It's always a pleasure doing business with Logee's! My plants arrived via two day shipping in great health- despite the February cold! The heat pack kept my Jasmine varieties warm- they were expertly packaged! This was the first time I've had my plant's from Logee's shipped.
Thank You Logee's!

I have had many orders from this company.My experience has all been positive. vicki

I ordered two meyer lemons and one persian lime for indoors. Both came well packaged and healthy. Package was still warm when I received it.

Have ordered from them twice and was extremely pleased with the way they package their plants, and the quality of the plants. Glossy, healthy green leaves with pristine root systems. All the plants were at least 6" tall, unlike some that I have ordered and ended up with 2" seedlings.

No foam peanuts to get rid of; everything was carefull wrapped and secured with butcher's paper. No soil spilled in the box or in my floor!!!

I'm very happy to be a customer of theirs.

I ordered two house plants. I thought they would be shipped when the weather was warmer.
Was I suprised when I got home and their they set on the porch in 28 degee weather, in a ice storm!
I don't think the plants are hurt but they could have been.
If I ever order from them again it will be in the summer.

"

Dear camankin,

I apologize for any inconvenience. We watch the weather and avoid shipping when it looks like it is too cold. On 2/11/08, the day that we shipped your order, we only shipped Overnight and Two-day orders (with insulation and heat packs) because of the cold temperatures. Because your order was placed with Overnight delivery service we shipped them right away. We guarantee arrival of healthy plants, so if they were damaged by the cold weather please let us know. Also, we are happy to hold an order for any ship date that you request. On the checkout page of our website there is an "Order Hold Date" box where you can specify the date you wish the order held until - you can order in the winter and have the shipment delayed until spring or summer if you wish.

Thank you, Logee’s
"

I ordered some hard to find plants and was very pleased when I got my shippment. The plants were in 4" containers and they were already blooming, all 7 of them. Very healthy plants and great service! Give them a try, you won't be dissappointed :)

Although I've ordered only twice from this company, both times I've received good service and strong plants. Most recently, I ordered a small lime tree to grow inside. It was no small cutting when it arrived; it was a sturdy, good-sized plant, which is continuing to flourish indoors (which, in my area, is where it will spend most of its time).

Two or three years ago I ordered a couple of salvia guarantica. They're still thriving in my back yard.