Comments regarding Logee's Greenhouses, Ltd.

I ordered from loggees was great. I got replacement plants right away after the post office mangled my box. Very happy with this company would order from them again. Service was great

Posted on August 21, 2009, updated May 26, 2015
Another good experience with Logees. I finally set up my light stand again in the basement after having dismantled for a couple of years and I was looking for some plants when their sale email reached me.

I purchased 6 plants for about $70.00. They were packed very well and I only lost one leaf unpacking. The soil and rootballs were intact.

The plants varied in top growth and root ball size. Most were really almost ready to repot up one size and I did that promptly. A couple appeared to be fairly newly started but healthy. I was especially pleased with the size of my Mitrostigma axillare because I know from experience how slowly they grow. I ordered the small size and it was at least 6 inches of top growth and well branched. :)

I will buy from them again. This is probably my 4th or 5th order over the years.

Great! They let me know exactly what was going on with the shipping status. The plant was well packaged and came with directions. I expected it to be small because it was in a 2.5 inch pot. It was actually very tall and had 9 mature leaves on it. I repotted it and it looks healthy with lots of leaves. I hope it will bloom this summer.

I have ordered from Logee's many times going back 40 years before there was a website and they just had a skinny catalog with mostly begonias. We have both grown up together. Recently I received my spring order and again was very satisfied. The fun for me is growing the plants up to maturity. I know that i will be getting a small plant in a 2" pot as is shown on their website so I don't expect to receive plants ready to display. They ship promptly. It is my favorite mailorder nursery for their huge variety and reliability.

Posted on November 22, 2014, updated April 3, 2015
Posted on May 1, 2014, updated November 22, 2014
I'd had my eye on their yellow coffee cherry plant as I've yet to find this item anywhere else. After getting my tax refund I finally had a some cash to spare on my rare fruit collection, so I placed my order along with a few other items to make it worth paying the high shipping fee that comes with buying live plants online.

2 weeks goes by, and I open my package to find the 3 other items I ordered but no yellow coffee, just a line on the invoice saying "item discontinued." They shorted me the 1 item I actually really cared about, the whole reason I ordered in the first place. It would be one thing if it were back-ordered and they were going to send separately at a later date, but to advertise an item they had no intention of selling again makes me feel cheated. They had 2 whole weeks to notify me and let me cancel or change the order but they said nothing, and I even contacted them in that time period to ask about adding an additional item to the shipment before it went out to combine shipping, so they should have seen that when customer service looked at my order before replying to my question.

I emailed customer service about the discontinuation and all I got was a weak apology for not notifying me and an excuse that other customers must have bought the remaining plants right before I did. So this tells me either they are discontinuing a hot selling item, which would be stupid, or their inventory system is horribly inaccurate and out of date, and can't be trusted. I'm guessing its the 2nd. And the fact they really did nothing to try to make this right tells me these types of screw ups probably happen pretty frequently.

Its a shame because Logee's has some exotic offerings I'd love to grow, but what's the point of offering all these unique fruits if you aren't committed to carrying them? When I place an order I expect to receive all the items I bought, and if your company screws up you should at least make some kind of effort to set things right.

I had a great experience with LOGEE'S - in fact the plants were in excellent shape = perfect, all wrapped in a silk black material that feels like silk with white shredded material for stuffing. Everything was extremely well packed and therefore the plants were in stellar shape. I ordered 18 Scaevola aemula "Fan Flower" and 3 Schizostylis Coccinea 'Major'. This actually is the best packaging and condition of plants I have ever received from anyone or any place barring of course going to a local nursery and picking out my own. I will DEFINITELY be ordering from Logee's again. The quality was stellar. It did take them 9 days before they shipped, but then I got the order in 3 days and I just had standard shipping (Pacific Northwest) and Logee's is in Connecticut. So I am very impressed with Logee's. They also put in a coupon if I do another order in 15 days after receipt of this order I get another 10% off. So I gotta look at my plant wish list again.

AVOID LOGEE'S! At least their online sales. I'm not sure if they sell locally, but if you can avoid their online sales, you would be smart to do so! I've only ordered once from them and it took them 10 MONTHS to correct an ordering issue. After my plant died (which happened to just be a rooted cutting), they continued to prolong the issue of sending a replacement. They will try to make you pay for shipping over and over again. Additionally, if they send you the wrong item, they will try to make it seem as if was your fault, even if you have order confirmation. They wanted me to jump through hoops after their mistakes. In the end, amount I paid for a 2.5'' tree cutting, I could have easily purchased an actual 2 year old tree, on its own root stock, for an additional $10 from Home Depot, plus they protect all purchases for up to a year. Had I known this, I would have completely stayed away from Logee's. While I'm sure their methods are legitimate, they fail to inform customers about all the problems they might face in the future in addition to their lacking customer service. **HOWEVER, IF YOU DO SPEAK ORDER FROM THEM AND FACE PROBLEMS, MAKE SURE YOU IMMEDIATELY SPEAK TO A MANAGER! THEY WILL TRY TO BULLY YOU AND MAKE YOU GIVE INTO THEIR RIDICULOUS UNWRITTEN POLICIES AND DEMANDS!!! REMEMBER, YOU CAN ALWAYS DISPUTE A CREDIT CARD CHARGE UP TO 90 DAYS AFTER THE TRANSACTION DATE! WHETHER YOU WIN OR LOSE, (in some cases) LOGEE'S WILL RECEIVE A CHARGEBACK FEE OF $25!!!** AVOID AT ALL COSTS!!!!

"On Apr 8, 2015 8:21 AM, Logee's Greenhouses, Ltd. responded with:

We apologize for disappointing you with our customer service. We care greatly about our customers and it is disturbing to hear of your experience. Please let us know how we can make it right for that is our goal. Our aim, as a Company, is to satisfy every person who takes the time to be one of our customers. We apologize that we fell short. It is feedback like yours that helps us to improve our Company and our customer service. I am one of Logee’s owners. Please be in contact with me so we can solve this problem for you. We want you to be happy with our plants and our service.
Sincerely yours, Laurelynn G. Martin, owner, Logee’s Greenhouses, LTD
"

Ordered a few fruit trees from them this month. Arrived well packed, small but healthy and showing signs of new growth. I enjoy watching their youtube tours of the greenhouse and I hope they will post more informational videos about their products in the future. Thanks!

I ordered a butterfly bush named Miss Molly. It was supposed to be red. Both the description and image in the catalog stated it was to be red. When it arrived it was purple. I sent an email to Logee's and within a day they apologized for the mistake and sent me another. It hasn't bloomed yet, so I'm not positive it is red. But I hope it is. I also have a purple one to find a home for.

So happy with my recent order! I ordered 3 "Stingray" Elephant Ears, a Persian Lime plant, and a Dwarf Jamaican Heliconia. All of the plants were in great shape when they arrived and were packaged amazingly- small pots with dirt and protective plastic for shipping, each plant was wrapped in tissue and placed securely into a proper sized box. All of the plants are adjusting well and I couldn't be happier. Will definitely order more from them- the stock is excellent and their variety of rare plants is a bonus.

I was a little reluctant to order houseplants in one of the worst winters in many years. But they said they would ship when the weather permitted. The plants arrived in perfect condition; all were healthy (a few in bud stage). I have never had plants so carefully packed and so well protected for shipping. On my second order, the experience was the same; nothing broken or damaged and no spilled dirt all over the bottom of the boxes. Everything very healthy. They have a wide variety to choose from and even have special sales periodically. I will definitely make future purchases from Logees.

Posted on July 17, 2011, updated December 1, 2013
Posted on April 16, 2010, updated July 17, 2011
Posted on April 13, 2010, updated April 16, 2010
Posted on April 2, 2010, updated April 13, 2010
I have been a loyal customer of Logee's for some time and in the earlier years have not had to request a replacement, so things have been fine. However, I recently received an order where some of the plants were dormant and it was difficult to recognize that there was a root problem with one particular plant. 6 weeks later, it was my opinion that the plant (Strongylodon macrobotrys - Jade Vine) should have shown signs of growth and it had not, so I contacted them to explain the issue and request a replacement, if necessary. I received the same response, since I was 2 weeks past the 30 day limit for reporting failures on the Feb. 12th order, they were not going to replace the Jade Vine on April 1st. I had just received an order I placed earlier in April on the same day that I was requesting the replacement on the previous order, or else I would have cancelled it, too. I spend between $200-$500 with them each year. I responded requesting to speak with someone of authority and am waiting to see if they will respond. I find it difficult to believe that a reputable nursery would allow only 30 days for dormant or otherwise questionable sized plants to grow or acclimate. But, I have noticed a decline in the customer support and quality of orders when they are shipped (plants don't stand up in the pot on their own, they look like they are stuffed into a different pot before being shipped, leaves and tops of plants are broken off when received due to poor packing or handling, etc.). I never said anything before because the plants were usually of good size and recovered from bangs and bruises. Logees was also the only one to carry some of the harder to find plants, but I will no longer give my hard earned money or recommend anyone to a company that sends sub-par plants and then refuses to stand behind what they sell, regardless of their policy. I do not know many companies that only offer 30 days guarantee. Even Michigan Bulb gives a lifetime guarantee and most reputable companies will replace plants the 1st year/ growing season. Still waiting to hear back from them, but from my place in this recent transaction with them, all I can say is... Beware!

"On Apr 4, 2010 6:32 PM, Logee's Greenhouses, Ltd. responded with:

Dear reeve1,

We sincerely apologize for the disappointment. When we are in the office tomorrow, I will make sure that we look into the issue immediately and have someone contact you as soon as possible.

The 30 day guarantee is meant to ensure that you receive healthy, growing plants. In most cases a month is enough time to ensure that the plant indeed arrived in good condition. I certainly agree that this is diffcult to carry over to plants that are sent in a dormant state. We always want all of our customers to be happy with their plants and their experience with Logee's.

Logee’s Customer Service
"

Posted on July 26, 2013, updated September 25, 2013
When I placed my order for three plants (Bougainvillea 'Double Red' 2.5", Hibiscus 'Japanese Lantern' 4" and Clematis 'Nelly Moser' 4") I was giddy with excitement. Here I saw a company that has been around for more than a century, has a well constructed website that is easy to browse, has an exciting selection of plants and had authored a book that I own and enjoy referring to. Not only that, but the plants I ordered had excellent reviews on Logee's website and they were part of the summer sale currently under way, so I decided to take the plunge and order. Unfortunately, my experience after the order was less than desirable. These are the points that made me decide to give a negative review:

1) The online order tracking system is a bit dysfunctional. After ordering I got a confirmation email of my order. The site said orders are typically shipped within 5-7 days. A week later, I got no shipping confirmation email and the status on the website had not changed, so I contacted customer support. They told me it had shipped the previous day, and since I had chosen not to receive emails from them I didn't get the notification. Firstly, I did not choose not to receive emails, and secondly, even if I did, then how did I get an email confirming my order was placed? So I asked them for a tracking number, but their tracking system was down on that Friday and I had to wait until Monday to get a tracking number, by which time I received the plants. Today, two weeks after I placed my order, the website still has not updated with the order status. They really need work on making this system better.

2) Typically, you would want to avoid physical stress to the foliage of plants when shipping them, but the plants were wrapped fairly tightly in packing paper, placed at the bottom of the shipping box, then secured there by boxy wads of the same packing paper placed on top of the plants in the corners of the box. I have ordered plants from other places and this packing method was rather disappointing (refer to my review on Neem Tree Farms' where I described their packaging).

3) The Clematis has no growing tips (was cut back) and the leaves look unhealthy and stressed. The Bougainvillea's growing tip was damaged by the packaging and has shriveled and blackened. The hibiscus, although healthier looking than the other two, came with it's own ecosystem - it had a live spider, complete with web and insects caught in it. Now, I've been gardening for years and bugs don't bother me much but if I'm ordering from an established place, I surely expect the plants to have been inspected before shipping. What if it was a poisonous spider?

4) In the reviews on the site, most people said the plants were bigger and healthier than they expected, and in some cases already blooming. In my case, I was surprised at how small the plants in the 4" pots were. I did not get the feeling that I got my money's worth, particularly on the hibiscus which cost twice as much as either of the others. I was definitely expecting something bigger than a 4" cutting for $13, and that was the sale price; full price is $17 and for that price I can get a gigantic hibiscus plant, albeit not this particular breed, at Lowe's or Home Depot.

On the positive side, their selection is great, the site is good (except for the order tracking part), shipping was fast (2 days via Fedex) and that the customer service rep on their online chat system was helpful and understanding when I called to enquire about my order. I will wait a little longer to give these plants a chance to redeem themselves before I decide to give Logee's customer service a call, but overall I was disappointed with this order.

Last spring I ordered Disporum 'Night Heron', shown in the catalog as deep purple. The plant I received was green. When I called about it, I was told to wait a few weeks, which I did. It was still green. When I called again, I was asked to send a picture of it --which I also did, though this was difficult since I don't have a camera or a cell phone. But a friend came by and took a picture and sent it.

The nursery confirmed that the plant was indeed 'Night Heron, but told me that it would eventually turn deep purple. Several weeks later, it was still green and they reluctantly agreed to send me a second plant. That plant was also green. At this point I asked if propagation was done by seed or by stem or root cuttings. I was told it was by cuttings.

Now, many weeks later, the plants are planted in good, appropriate light (in two widely different areas of my garden) and have no more turned purple than has Kermit the frog. I believe that the company has misrepresented the plants they are selling; perhaps they are using seed--and are selling inferior plants.

Posted on July 13, 2013, updated August 9, 2013
Posted on July 13, 2013, updated July 13, 2013
Posted on July 12, 2013, updated July 13, 2013
I am greatly upset with the way my plant was handled with this company. They shipped my plant via USPS. granted my plant arrived healthy, but it was by pure luck and timing that it stayed healthy. If I hadn't received my plant when I did my poor jasminum sambac maid of Orleans would have been fried to a crisp. USPS was kind enough to deliver my package to an outdoor metal USPS packtage drop box. Pretty much a plant oven in the summertime. Hey logees. When I called costumer service and said USPS dosnt care about what's in the package I ment it. That's another thing. The girl I talked to didn't sound to enthusiastic about her job. She talked to me like it was a chore to pickup the phone and answer my questions. Very flat tone in her voice. No excitement. If I was performing customer service at logees. I would be doing back flips and tap dancing over the fact that I get to work in a historic nursery that's been around for at least a century. Plus I'm surrounded by rare and unusual plants that I know people pay hundreds of dollars to go to south America to see. And I'm getting payed for it. there's no excuse for being unenthusiastic. Logees in the future please keep in mind that allot of the plants your costumers are purchasing are special gifts to a really good friend. I don't know how I would tell my friend that her surpise got cooked in the mail box. Please stop using USPS. until then I'm going to buy from a supplier that only uses UPS or FedEx. And please let your staff know how privileged they are to work at logees.

"On Jul 23, 2013 4:26 PM, Logee's Greenhouses, Ltd. responded with:

Dear steamchili35,

I apologize that we have disappointed you. Let me first say that you can always request delivery via FedEx if that is your preference. We also allow people to specify delivery via USPS if they prefer that. We have some customers who prefer each method and have had customers who have complained about each carrier and where the carrier decided to leave the plants. Unfortunately, we cannot control the delivery companies, which was a significant part of the decision to increase our guarantee from 30 to 60 days a few years ago.

We currently use both FedEx and USPS Priority Mail. By using both carriers it allows us to delivery plants as safely and economically as possible to the whole country. There are some packages for which FedEx is quicker and/or less expensive and there are some packages for which USPS Priority Mail is a better alternative. By using both we can keep our S&H charges significantly lower than if we picked either as a single carrier and also get the plants delivered in as few days as possible. Unfortunately, shipping a live product is both complicated and expensive.

Regarding our Customer Service Representative, I again apologize. We strive very hard to have employees who are excited to be here, but we find that not everyone is. Many are excited about the chance to work someplace “surrounded by rare and unusual plants” and those are usually the ones who shine.

I am glad that your plant arrived safely, but I again apologize for the concern and disappointment that you went through. In the future, please feel free to request delivery via FedEx for you order (on the web you can add a note with the request to your order).

Sincerely, Logee’s Customer Service
"

I really want to give Logee's a positive rating - they have such unusual plants and their catalog gets my tropical/exotic-loving heart going. I'm not giving them a negative because some of the plants I've bought from them survived. Not many.

The first order I placed with them was for six plants (Adenium obesum, three violets, sweet olive, sweet potato vine). With the exception of the Adenium, they were all really small and none of them lived more than 5 weeks.

I gave Logee's another try and ordered another Adenium, a banana shrub (Michelia figo) and another sweet olive. The Adenium was a good size but the other two were very, very small. Five months later, the Adenium is doing well and the banana shrub is barely hanging on. The sweet olive was dead in two weeks.

I'm not a master gardener but I'm reasonably adept at container gardening; I grow bird of paradise, hibiscus, plumeria, adeniums, etc. None of the plants I ordered were "hard to grow" and yet ... I give up and won't buy from them again.

I'm starting with Negative but reserve the right to upgrade to Neutral at a later date. I ordered three plants from Logee's this spring. Two Iochroma and a winter hardy Passiflora (Maypop). After a longer-than-anticipated wait I received the plants. All three of them were on the scrawny side and seemed etiolated, especially the red Iochroma. And the Passiflora was truly sad, very small. For the premium prices that Logee's charges they should ship premium plants!

The quality of the packing was average, at best; they should take a hint from Lazy S's.

I was so concerned about the Passiflora that I called customer service and the woman said that I had 90 days to get a replacement - and I asked her to make a note about my call. At the end of June I called to say that the Passiflora hadn't grown at all and I asked for a replacement. I received the replacement and although it has more leaves than the original it is clearly poorly grown, spindly and badly undersized, especially for a plant that costs $12.95.

I will call customer service again and carefully observe the new plant for signs of growth. Depending on their response and whether or not the original plants survive the winter I may upgrade my rating.

Both Iochromas have grown at a good rate and the purple one is already flowering. The red has a health issue with puckered leaves. I have sent samples to the Ag Experiment Station for diagnosis. Even though I've treated them exactly the same and they are in pots less than 1" apart it may still be a cultural issue that I caused. I hope to hear soon.

Posted on June 4, 2013, updated June 6, 2013
Last summer I ordered a purple Iochroma from Logee's. The catalog stated it was hardy to zone 7 (where I live). I planted it, it grew all summer, then died back to the ground last fall, which I expected. On May 3rd, I emailed customer service to say that it had not sprouted yet. They advised me to wait until the end of May, because this year's weather had made everything a little late. Well, my area just had 4 days of 87-plus degree weather, it is now June 4th, and nothing has grown yet. I emailed customer service again this morning asking for a replacement. I will change my rating if and when I hear from them.

Posted on July 25, 2012, updated May 22, 2013
Posted on June 21, 2012, updated July 25, 2012
My first order with Logee's was a success! I purchased a set of the Lithops and a Split Rock for my mom's birthday. Both were smaller than I envisioned, but what did I expect? The website plainly stated that they would arrive in 2.5" pots. They are both very cute, and I believe I may have gotten a bonus Lithops! (The website picture shows a pot of 3, I received 4.) They are all so cute!! A real conversation piece, my mom is going to love them. I also bought one of their Ponderosa lemons in a 4" pot. It looks to be a nice, healthy cutting. It is a single stem, about 14" above pot. All plants arrived in good condition, especially since it has been in the mid 90's here. Everything was very well packaged, all the dirt and plants stayed securely in their pots. Also, shipping was very fast, only 2 days from Connecticut to Missouri. I wish they would have included a catalog with my order, I was looking forward to sharing it with my mom when I give her her gift. Overall, I am very happy with my purchase and will definitely keep them in mind for future purchases. Thanks Logee's!

I ordered jasmine plants from Logees in Feb and requested hold date due to midwest weather conditions. Last week of April they were shipped and I received beautiful healthy plants and I am very happy. One of the jasmines bloomed today and it smells wonderful. I will not hesitate to buy again.
Thanks

Posted on September 1, 2011, updated May 17, 2013
Posted on March 11, 2011, updated September 1, 2011
I have placed several orders with this company and I have gotten exactly what I expected. So far the plant specimens have all been in good shape and grown well.

Posted on July 19, 2007, updated May 12, 2013
I have ordered a number of plants from Logee's over the last three or four years, and their service has always been glitch-free for me. As I look around my house and yard, however, I can't help but notice that most of the plants I've bought from them have not survived for long. They seem to arrive in good shape. That's not really the problem. They just don't always live very long -- a few months maybe, sometimes a year. I still have a Hoya, a Tahitian Orange tree, a dwarf Lemon tree, a very sad-looking African Gardenia, and a couple things that I've bought in the last couple months, but many plants that I've ordered from them in the past are no longer alive. Maybe they just sell species that are sensitive and die easily, but maybe the individual plants they sell just aren't the hardiest around. I don't know what the problem is (hence my neutral rating). I look around and see that plants I bought at Home Depot (e.g., a Jasmine that was in serious distress when I bought it) and from Park's Gardens (including a dwarf banana tree that has produced numerous suckers that I've been able to remove and pot up on their own) have survived better than plants I bought from Logee's. Considering how expensive Logee's is in comparison to Home Depot and Park's Gardens, I'd frankly expect better from them.

I ordered 4 plants from this company about a week ago. The shipment of my plants arrived in two days. They were 2 Bouvardia longiflora, 1 Ipomoea andersonii and 1 Gardenia coronata.

The Gardenia was not healthy looking. Most of the leaves were drooping and looked dessicated.. Some showed a brownish discoloration at the leaf tips. I thought at first it simply needed water, but I felt the soil and it was moist. My next thought was that the plant was not adequately rooted, so I put it in a glass enclosure to see if it would perk up. It hasn't so far. It looks worse. Some of the leaves have turned a ghastly gray color, though I am sure it is not a fungus or anything of that sort. Instead maybe, it is cold damage?

I think I will be happy with the other, healthy looking plants, but not with what appears to be a dying gardenia. It was intended to be a gift and was the primary reason I placed an order with Logee's.

My experience with Logee's has been wonderful. The plants are well-packed when shipped. They are also prompt in answering my e-mails. I ordered two Miracle Fruit plants in December, and they are doing very well. They were growing so large that I was advised to transplant into non-glazed terra cotta pots. I did so two weeks ago and they are thriving. I can hardly wait to get my berries. Thank you, Logee's.

I received my order of eight begonias and am very happy with the size of the plants and the care they took in packaging my shipment.

Of the eight plants received, all arrived looking fabulous with the exception of one, the leaves were all gone from the travel experience. I will give it a couple of weeks to see if the plant comes back for the healthy root system, and if not, I will contact the company for the replacement of the one plant "Begonia Buttercup"

I will definitely place more orders with Logee's....very, very please.

I agree with some of the comments that Logee's plants are quite expensive. However, in my several orders to them, all the plants arrived in great condition, very well packaged, good size, and are all growing well. It's also true, as mentioned, that they carry plants that cannot easily be found anywhere else, which is the main reason I started ordering from the.m

I ordered eight edible plants that I cannot find in any local nurseries: a dwarf maher star fruit, two different dwarf mulberries, two honeyberry plants, a china blue vine, an australian beach cherry, and a miracle fruit. My plants arrived yesterday, and I am very pleased with the quality of the plants I received.

The plants were packaged incredibly well, packed very tight and wrapped with sturdy paper so they could not move and be damaged, and were still moist upon arrival. Only the star fruit showed any sort of distress from taking the long trip from Connecticut to California, and it is already perked up after escaping its box. All plants were of good size for mail-ordered plants.

I will order from Logee's again. Their selection of hard to find edibles is hard to beat.

Most orders are fine but for a few I could never get the foliage on some plants to look like the catalog photos. For example, there are Rex begonias for sale with sharply contrasting leaf color variations. What the catalog shows as white, on my plants has proven to be a dull light green, no matter what light exposure I have tried. The same is true of the recently ordered "Peacock Plant. There is no white showing in the foliage while the catalog clearly shows white. I asked Logees if they used photo enhancement for catalog pictorials and they denied that was their practice. Perhaps my skills are deficient, but I must wonder about those catalog images as being accurate depictions of the product.

I placed an order on July 10 and didn't receive any information after the initial order confirmation. I would check their website and everything in my order was "in progress". Finally, I called this morning to inquire and was told it was too hot to ship to Texas. I cancelled the order. By the way, I just checked their website and my order is still listed as "in progress" and not "cancelled".

I can accept that Logee's feels it is too hot to risk shipping live plants. However, the lack of communication was very frustrating. A simple email saying that my order would not be shipped until temps were lower would have gone a long way in easing the frustration I feel with the company right now. I understand they have made a change to the website that makes this policy clearer but it came too late in my case.

I have ordered from Logee's before and probably will in the future now that I am more familiar with their shipping policies. Sigh. I was really looking forward to the scented geraniums.

Even though I am a young guy, I am currently going to school to get a Horticulture Technician degree. I know lots of plants when I see them and from my experience with Logee's obviously they are making lots of cash! For what do you ask? Small tiny plants that are shipped at the stated shipping price but honestly, whomever it is that knows how to create a new plant from whatever species it is must be smarter than a genious. I'm literally serious. I've ordered from them before but from my intuition, I don't really think that these plants I ordered were considered 'real' in my mind.

I placed an order from Logee's Greenhouse on June 2nd, and I still haven't received my Hoya Lauterbachii. At first, I was told it was too hot to ship, now they just aren't responding to my emails. It shouldn't take this long to ship 1 hoya. Of course they already took the money from my credit card. Has anyone else had this problem with them?

August 2nd, 2012

WOW, Logee's is telling me they haven't sent my plant because of the temps in AZ. They don't want to ship unless the temp is under 100 degrees???? I told them, I receive plants all summer long from other places and haven't had any problems.
If I can get cuttings from Thailand/Sweden during the summer and they arrive in good condition, why can't I get plants from Conn? That's the biggest crap I've heard in a long time. Our temps for the past 2 weeks has been between 100 - 102. They should list that information on the website and give people an option of wheather or not they want to order. Don't charge my credit card if you can't send the product. This is my last time ordering from Logee's!!!!!

"On Aug 3, 2012 10:49 AM, Logee's Greenhouses, Ltd. responded with:

Dear ACsAgapePlants,
We apologize for disappointing you. I do want to ensure you that we try to do everything that we can to provide healthy plants to our customers. We have found that when temperatures are below 34 or above 100 many of our customers received plants that are damaged or have died. We therefore hold shipments to states where the temperatures are above 100 degrees. Typically this is only for a few states for a few weeks, unfortunately this summer seems to be particularly hot as there are several states that have been outside that range for over a month and currently there are 6 that are too hot. This is not to say that some deliveries would not arrive safely, but last year when we tried shipping to some states that were between 100 and 105, we had nearly a quarter of the customers call back with damaged plants.
After your phone call yesterday we immediately met to discuss how better to inform customers of the heat related shipping issue. We decided to take the small note that was on the left side of our checkout page that stated which areas were too hot and moved it to the bottom of the page right above the “Place Order” button. We also added a note specifying 100 degrees, rather than just “too hot.” Hopefully this will avoid other customers from having the same frustration that you had.
"

Posted on July 10, 2012, updated August 1, 2012
I have been wanting to purchase an avocado tree for quite sometime but the cost has always been more than I wanted to pay until I came across a "Day" avocado for sale at Logee's website. I did an internet search on this particular variety of avocado and thought "go for it" - the tree and shipping was $42.00. The tree arrived in a large box but the actual tree was half the size of the box. Imagine my dissappointment as I opened the box! On top of that I had to immediately transplant the little tree because the potting soil was full of bugs. I order plants frequently online but this was a first. I typically like to transplant a week or two later to give the plant a chance to recover from the stress of being shipped accross country. I read the reviews at this forum before purchasing and was pretty confident that I was going to get a nice tree. Everyday I look at my little "Charlie Brown" tree and think what a waste of money. The full priced avocado tree might be worth the risk but believe me when I say stay away from the "sale" priced avocado tree.

"On Jul 13, 2012 2:50 PM, Logee's Greenhouses, Ltd. responded with:

We apologize for your disappointment. We've looked over our records and do not see that you contacted us about your disappointment. We sent a D-mail to you, please contact us directly so that we can resolve this issue to your satisfaction.

The Day Avocado that you received, even though "sale" priced, should have been a good one. However, as a mail-order nursery we do tend to have smaller plants than local nurseries to keep shipping costs lower. Our current Day Avocado's are between 16-20" above the soil line which is on the small side (sometimes they are as tall as 2-3'), but we always try to send healthy, strong plants regardless of the height."

I have ordered from Logee's for years. I just received two Clivia minatas from them and could not be happier. I repotted them up one pot size as they recommended, and the roots were impressive. Both plants were substantial plants for the price I paid. They are a reliable source for tropical plants that one will rarely find locally.

I have had mixed experiences with Logee's. Some years the plants are okay, others they're not. More often than not, the plants I have wanted are out of stock for months, even when I order early. From reading the other reviews here, it appears as though I'm not the only one with this experience. They're selection isn't as good as it once was, and their prices are too high for the size and quality of plant you get. I have found many of the plants they offer locally at lower prices with higher quality.

I have bought many plants from Logee's over the years and rate it as consistently one of the best sources for house plants and tropical/subtropical ornamentals.

While visits to their greenhouses are especially enjoyable, I've had good experiences with mail order, experiencing problems with only one shipment (the two plants received in poor condition were promptly replaced after I e-mailed them). My most recent mail order, shipped during a brief hiatus in our unseasonably hot 2012 summer, arrived well-packed and in good shape.

Highly recommended.

Posted on July 20, 2012, updated July 22, 2012
I ordered 19 plants way back in early spring. I asked that they be held until May 21 for warm enough shipping weather. I'm in Canada, so I also ordered a phytosanitary certificate. May came and went. June came and went. No plants. They won't give me any explanation other than saying they have no idea when an inspector will come and that their hands are tied.

I wrote back to them, giving them the phone numbers of the 3 inspectors for their area. I also told them I found out that they are supposed to actually call one of them and make an appt. Instead of writing back with an appt day set up, all they said again was their hands were tied and they didn't know when an inspector will come.

It's past mid-summer now. I wish they would tell me what's really going on. Is it an uncontrolled pest problem? That would certainly prevent certification, but I have no idea if that is the situation. I can only guess.

I'm probably going to need to just cancel the order soon. Meanwhile, I have 19 pots, all labelled, each containing the best soil mix I could make after researching what each plant likes, and the pots are the correct size for each as well. I'm very disappointed and sad about this. I was looking forward to the plants very much. They were almost all ones with fragrant flowers.

Posted on January 25, 2012, updated July 22, 2012
I have ordered from Logee's for several years now and always been pleased. They have had several of my "holy grail" plants which I have been very happy with. While their catalogs have gotten a little stale, I still find plants I can't live without.

Opening the the box is like opening a present. The plants are healthy and well-grown (occasionally a little too large for their pots) and get rave reviews from my garden guests.

A couple plants have arrived damaged from the shipping process, but a quick call to Logee's has set things right.

I Look forward to making some additions to my collection soon.

One of my favorites!

"On Jul 25, 2012 2:27 PM, Logee's Greenhouses, Ltd. responded with:

Thank you for posting your comments about Logee's. We are always grateful for feedback. First, we apologize for any mistreatment from our staff. We go to great lengths to make sure our customers are well serviced. Also, we appreciate your candid comments about your concern with diseased plants. We are confident that our plants are healthy. Doing periodic testing, which is what we do at Logee’s, is the best way to detect viruses in an early stage. In the rare event that a virus is detected, the plants are immediately destroyed so the infection doesn’t spread. After 120 years in business, we take growing quality plants very seriously. We scout daily for diseases and insects and take necessary steps for pest control. Again, we appreciate your concern. We are sorry to lose you as a customer but we would rather have a customer who is happy and confident with our plants. We understand that you are not, so we sincerely apologize that we fell short of your expectations. We invite you to come to Logee’s to discuss your concerns. The owner, Byron Martin would be happy to give you a personal tour of our facilities."

Placed an order on 5/30/12 for 2 Sunshine Blueberries, Michelia figo and Abutilon 'voodoo', called on 6/8/12 to ask about status of order and was told it would ship on 6/11/12. My order arrived on 6/15/12 in excellent condition despite high heat in the east. I would have appreciated an E-mail as to when my order would ship, we have a pitbull and most carriers won't enter the yard, besides we have 95 degree weather from April to November in Brownsville Tx, and you can't leave boxes unprotected in the sun. The plants are all actively growing, despite a 103 degree heat wave. The plants were bought on sale, normally a bit pricey! I will be purchasing from them again. To all of you that say that you can get it locally cheaper and larger, use some common sense, if you are dumb enough to pay for shipping, then you don't have the right to complain. The point of mailorder nurseries is to buy plants you could never get locally.

Posted on June 28, 2012, updated June 30, 2012
Posted on September 5, 2010, updated June 28, 2012
Posted on March 31, 2010, updated September 5, 2010
Posted on March 15, 2010, updated March 31, 2010
This is the first time I ordered from this company. I ordered 1 Citrus "Sunquat" and 1 "Butterfly Gardenia." Although I was told it might take approx. 12 or so days to ship; the plants arrived much sooner. They were very well packaged, arrived in excellent condition, did not look like they traveled from Connecticut to Seattle. The gardenia had many buds and a couple of flowers. The sunquat was a bit small, but it will grow. Incredibly, they have such a huge selection of plants. I will definitely order from this company again and again.

"On Apr 4, 2010 6:23 PM, Logee's Greenhouses, Ltd. responded with:

Dear combien,

I believe that we have already cotnact you directly to see how we can resolve this issue for you, if not we will do so immediately.

We apologize for the disappointment. We want all of our customers to be happy with their plants and their experience with Logee's. We would like to send replacements or do what we can to make you happy. Thank you for your feedback, comments help us learn our strengths and weaknesses and what needs to be addressed more carefully.

Logee’s Customer Service
"