Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

I have been ordering from Spring Hill Nurseries in Ohio for about ten years now. I have to say that my experiences with them have been very good, especially recently. At first, the orders were complete with good quality plants, but then in the mid-00s, it was hit and miss. It seemed to me that the company was going under. But in '09, I probably spent close to a thousand bucks on their plants (putting in about five different flower beds in my new location), and was quite satisfied with all my orders.
Whatever problems they were having back in '03 to '06 apparently have been fixed. I highly recommend Spring Hill Nurseries! The quality, value, and selection are hard to beat.

"On Feb 26, 2010 12:50 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words. We do our best to give you 100% customer service as well as the best quality plants. We look forward to your future orders."

I live north of Chicago, but wanted to try growing lemon trees ever since I saw (and smelled) them in Italy. The 3 plants arrived and seemed to be doing well. They didn't make it throught the 2 nd winter. 2 years later I called SHN and asked if I should not even try to grow them here. The CSR was very nice and said she would send 3 new plants immediatley. I told her not to rush me as I wasn't sure if I wanted to spend more money. She replied that they replace any plant that doesn't thrive, no matter the reason. I asked how much the shipping would be, and she said there was no s&h charge. I reminded her that it had been about 3 years since I got the plants, and again, she said it didn't matter.
My 3 new plants are doing wonderfully. I just got my first lemon off of one. I found out the pots I had been using were way too small. I also ordered the Josee lilac last year, it wasn't yet a foot tall and it bloomed twice in one summer! I can't say enough nice things about SHN. I refer all my friends and family to them. I also pass along the mailings I receive to customers where I work. The prices are great, and the satisfaction guarantee is sincerely meant and acted upon. When I called the first time, I had no idea that that was their policy. The CSR didn't have to tell me about it, but they are true to their word.
I also started using their 'Pill for Plants' for my indoor and outdoor plants. The difference is amazing.

I've ordered from Spring Hill for years, mainly because of the 1/2 off coupons. Most of the plants are fine, but there always seems to be some that arrive dead or just never grow. I've never called about the plants, so I can't comment on their customer service. One thing that always bothered me is that they seem to ship the plants too early (when there's still snow on the ground) or too late. While I'm not totally disappointed with them, I wouldn't recommend them.

I ordered from Bluestone Perennials last year for the first time and was much happier with them and will use them in the future.

I've had 2 ordering experiences with Springhill. I could not help myself but to order from the buy one get one free or half price..something like that. Well, I spent over $200 on bulbs of the giant elephant ears and tree lillies. Neither never happened. The giant elephant ears never got any taller than 6 inches and the palm elephant ears never thrived, just stayed very small green shiny leaves. Of the 16 lily trees only 6 of those produced one flower each and about 8 inches tall. The others quickly gave up the ghost in the ground. Of the 16 ivy leaf geranium plants only 1 survived. The survivor turned out to be glorius red and hardy. I just brought it into the house last night, as weather was to change to snow.
I felt that the plants were much too expensive but I couldn't resist. I called customer service and that were just wonderful. The kicker is that the replacements didn't fare any better and in the end the total experience was bad and I ws out of pocket of over $253. I received replacement certificates of a total of $51.00

I didn't bother to call again to tell them all was a complete loss. I don't waste good energy of this kind of thing. I cant imagine what I would ever order from them again. Maybe I will frame my certificates to remind me not to make the same mistake again.

I've ordered from many nurseries and from farther distances from Michigan than Ohio and have never experienced this before. And just to let you know, I have a jewel of a green thumb. Plants are my life. People come every year to see my summer themes.
The only positive thing I can say is that they have wonderful customer service.

"On Nov 16, 2009 10:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Our company is based on 100% Customer Service."

In 2006 we moved into a house with a back yard that was totally a blank page. The previous owner had planted a few scattered shrubs and that's all. So we had two raised beds installed and placed a large order from Spring Hill Gardens. The plants arrived at the proper time for planting as promised; they were well packaged and appeared healthy and ready to grow. The following spring (2007) most of the plants appeared and some actually bloomed the first summer. The following spring (2008) we succumbed to Spring Hill's "1-cent sale" and again placed a fairly large order. It was after this second order went out that I discovered Dave's Garden and the very numerous negative reviews for Spring Hill. I became pretty nervous, but relied on my previous positive experience to hope for the best. Again the plants arrived in good time and good shape.

When spring 2009 came, however a few of the plants from 2008 failed to appear. I called up to asked for replacements and was advised that new plants would be shipped in the fall. That was OK by me. Again some of the plants bloomed and some are still in the settling-in phase, but they are all healthy and leafy. Now it is October 2009 and we have received our latest order of day lilies. And nestled in amongst the packages were the replacement plants owed from the 2008 order.

I usually judge a company by merchandise and service and also by how they handle complaints and slip-ups. I don't know how Spring Hill could do any better by me.

Spring Hill Nursery
i had ordered from Spring Hill for 10 to 15 years with sometimes good and sometimes very bad results. If i contacted customer service with a complaint about one plant in a collection that died, they would insist on replacing the entire collection or if i questioned the appearance of a plant on arrival they would insist on replacing it even if i said well wait and I'll let you know. Sounded great until they informed me that because of all my complaints they didn't feel i should order from them again. Great way to do business, if the product can't meet customer standereds get rid of the customer, way to go.

I ordered some Jackmanii clematis from Springhill, and one is just now getting ready to bloom for the first time. The problem is that I ordered and planted them more than four years ago, before I learned of Dave's Garden and this feature. Having read the reviews over the past couple years, I am just glad it grew (unlike the other several dozen plants I've ordered from Springhill and Michigan Bulb), and I fervently hope that the single flower is purple.

"On Aug 7, 2009 1:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem. Our company is based on 100% Customer Service."

I have placed several orders from Spring Hill both this year and last year totalling over $300. My experience is consistent with every negative comment posted on this blog . I initially gave then the benefit of the doubt, but no longer. Here is what I experienced:

1. Half of the plants arrived dead.

2. The remaining half that arrived alive were so weak that many of them did not grow, or if they did break ground, they withered and died shortly thereafter.

3. What managed to live turned out to be entirely the WRONG item.

4. When I was lucky enough to receive the right TYPE of plant that I ordered, (daylilies) they turned out to be the wrong color (which I could not tell until months after I planted them). Several months later the plants bloomed bright pumpkin organe and yellow instead of the pink and purple varieties I ordered.

After the first two orderes were a train wreck, I called customer service and they agreed to re-ship some but not all of the dead plants. Some of the reshipped plants were also partially dead. The ones that did live turned out to be the wrong colors. It's just not worth it to continue trying to get this corrected. I think SpringHill.com should be investigated by an Attorney General or some sort of Interstate Commerce regulator.

With other good and reliable online and local nurseries, do NOT take a gamble on throwing your money away on SpringHill.

"On Aug 7, 2009 1:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team will do whatever we can to rectify the problem."

I have ordered many plants over the years from this company. Some faired better than others but they stand by their guarantee without question. I really can't complain about a company that does that for their customers. Plants die, orders get mixed up, stuff happens but they always try to make things right, without a hassle and always a courteous email.

"On Aug 6, 2009 2:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words; it is greatly appreciated. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please let us know if we can be of further assistance. We look forward to serving you in the future."

Back in March or April, I ordered about $200 worth of plants from Spring Hill. The actual Spring Hill Nursery is maybe 20 minutes from my house, and has a good local reputation, so I was very comfortable placing an order. During my order, I accidentally typed in the wrong amount for lady ferns I ordered. I meant to order 2; I accidentally typed 12. Unfortunately, I didn't notice this until after I got the confirmation email, but once I did, I immediately called Spring Hill. No answer. So I sent an email to their customer service. This was on Friday. I didn't get a reply back until Monday stating that Sorry, they were already packing the order. So I was stuck with 12 lady ferns. I was surprised with the condition of the products I received, but I went with the flow and planted immediately them as directed Every astilbe I planted broke through the ground, and then promptly died out. Out of the 12 lady ferns I planted, 5 have grown. None of the day lilies have grown, but maybe I'll see results next year. The blue festuca I ordered has done very well, though. At least I have that. I probably won't order from them again, but I have to admit their catalog tempts me.

"On Aug 6, 2009 2:39 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. I apologize that this situation was not taken care of to your satisfaction. I will be contacting you via Dave's Garden to try to rectify this situation. Thank you!"

I ordered a few plants but was unable to get home to plant them for 3 days after their arrival. In spite of this, most of them are doing fine. Their postage stamp orchard is amazing! All six trees are growing fast and healthy. Only half of my English lavender survived, but what did live after being in the package for almost a week is growing well. My Tophat blueberry died after a few weeks but that was most likely a soil problem on my part as it arrived healthy and thrived for at least two weeks. All in all, it was a great experience.

"On Aug 6, 2009 2:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your kind words; it is greatly appreciated. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please contact us and we will be happy to replace your English Lavender. We look forward to serving you in the future."

I ordered from Spring Hill this spring. Was a little uneasy because of the comments here, but really liked the pre-planned garden and prices, so I decided to give them a chance. I ordered a sun garden and some BOGO plants (asters, Clara Curtis daisies). My plants arrived when they said they would. I had some trouble with the scabiosa in the sun garden -- they didn't make it. So I e-mailed customer service. I couldn't find my receipt to give them an order number, but they found me and promptly sent replacements. All the plants are doing great. I knew they were going to be small -- the web site description tells you that. And what do you expect at such low prices (especially with a discount code I found on the web)? Anyway, I expected to need to be patient before I'd get to see any blooms, but the rudibeckia, scabiosa, and Clara Curtis are already blooming. The bare-root day lily has filled out so well I'm considering ordering one of the day lily collections. Yes, it will still be a while before these plants grow to full size, but overall I am very pleased.

"On Aug 6, 2009 2:49 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We greatly appreciate your feedback. Our company is based on 100% Customer Service; if you are not satisfied, then we have not done our job. Please let us know if we can be of further assistance. We look forward to serving you in the future."

I've ordered from them for several years - I am a sucker for the "One-Cent" sales and the BOGO offers. Athough the plants are sometimes a bit rough -looking at receipt, most take off and flourish. The company has always honored the guarantee with either replacement plants or credit toward other orders.

"On Aug 6, 2009 2:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to leave feedback; it is greatly appreciated. Our company is based on 100% Customer Service, and we do offer a lifetime guarantee on our plants. Please let us know if we can ever be of assistance. We look forward to serving you in the future."

This has been the worst online shopping experience ever!

I placed an order earlier this year for strawberry and blueberry plants. I had been so excited about them and when I received them they looked like mangled weeds and the pot for the strawberry plants looked like a very cheap child's toy, I was so disappointed. I wrote a negative review for the strawberry plant kit on their website and believe it or not, they screen their reviews and do not post those they do not like. Instead they sent me a replacement certificate for half the cost (as if I would order that again) and I used the certificate to order plant pills/fertilizer since I figured that was the only safe choice from this place. I had to pay a few additional dollars for the pills which was fine but then about a month later I receive a check in the mail for my out of pocket expenses which I discover is because they cancelled my new order and did not return my replacement certificate.

I have very serious concerns about this company's ethics and I do hope that there is a reasonable explanation for all of this which I have yet to discover.

"On Jul 8, 2009 8:07 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "

I should have know better, but they advertised a plant I wanted and was unable to find anywhere else in an internet search. 4" pots it said on the website. What I received was a dried out tangle of bare roots with no packing to keep it in any kind of viable shape,

Six of the "plants" sans the 4" pots" fit into a small 4"X5" envelope. I planted them and 4 of the 6 finally put up a little green leaf. I don't know if they are what they are supposed to be, but I doubt it.

I will never order from these people again.

"On Jul 1, 2009 12:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "

On 6-3-09 I ordered two Blue Polemonium, one lot of three Scabiosa and one easy care shade garden. The next week I called and was told my order shipped. My credit card was charged on 6-8 and I received the box with the first two items on 6-12-09. The website said that their last shipment date was 6-8 or 9 so I was surprised that the invoice said the shade garden wouldn't be delivered until 6-20 to 7-4-09.

The day of receipt, I planted the three Scabiosa, which were somewhat yellowed and small, and the two Polemonium roots, following the instructions Spring Hill sent. As of today, I have yet to see anything coming out of the ground from the Polemonium. The Scabiosa are doing okay, greened up with fertilizer and watering, but really haven't grown much, although it's been nearly two weeks and we've had great weather.

A week later, waiting for the shade garden, I decided to log in to the website to check the order status. It was then I saw it said "cancelled." I called Spring Hill and asked why I hadn't been notified, as I had been waiting on it and passed up opportunities to buy plants locally. They verified my email address but couldn't explain why I wasn't contacted. I got an apology and that was it.

Fast forward to today: I couldn't remember the exact date I received my partial order so I checked the box for the tracking number. The label said "USPS" so I checked tracking on their website. I couldn't get it to track so I called the customer service #. Took at least 10 minutes to get to a real person to find out it was actually a United Parcel Service tracking number. Spring Hill can't even get the label right, I guess.

From now on, I will buy from my local greenhouses, even if it means I don't get exactly the variety I wanted. I don't have time for substandard service.

"On Jul 1, 2009 12:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "

I ordered in SH for the first time at the end of April 2009 , First I called to talked to a sales representative and investigate the company and since they answered all of my question then I went for it. I spend almost $200 worth of plants.
They took a little long to come, but some of my plats came and they look in very good shape. They were very well packed and they look very healthy.
I planted them as soon as they arrived and they are doing GREAT!
Now I'm waiting for the rest of my plants, 2 complete gardens, and on their web page the date continue to change every time I looked, so I wrote them an e-mail asking what is going on. They send me an e-mail back , and told me that my 2 gardens are in backorder...less than a week after that I got a little card in my mail box from them CANCELLING MY ORDER!!!!!!!!!! I never heard such a thing!
If they didn't have enough plants in stock or other surcess to complete the orders, then...DON'T SELL!
I really wanted my 2 gardens . Very dissapointed :(

"On Jul 1, 2009 12:04 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution. "

I also bought several of their garden collections but there was a backorder issue and substitutions made. I called with my concerns and they were handled quickly. I don't blame SpringHill for the back order though, I ordered on the last day of their 1/2 price sale. When purchasing online for a much lower price than garden shops in the area I don't mind if they are smaller, they all catch up after a year or so. They also sent me potted plants for the substitutions which was an upgrade. The most importaint thing is to get them in the dirt, even if it is just a temp garden. Happy Gardening!

I must admit that my experience with Springhill was my first foray into mail-order gardening. I received my orders in good time, although the first order was sent a little early. I am in southern NH, & we were still having frost warnings when I received my first shipment. I had a little bit of a struggle keeping things alive - and lost 1 Goatsbeard - but managed to eventually get everything into the ground. My second shipment came a few weeks later. Now, I've never dealt with bare root plants, so although I followed all the instructions, several of the plants either died right off the bat or didn't come up at all. I e-mailed Springhill & told them my problems. I waited for an e-mail to tell me that I was paranoid & insane; instead, I got an e-mail saying that they were shipping me replacement plants. I've already received and re-planted some (and yes, they're still alive!) I feel that Springhill went out of their way to help me get new plants, even if I didn't really ask for replacements. I appreciate their patience, and will certainly do business with them again next spring!

I agree with the comment that "forrej" posted--made me laugh, too--it does seem to me that some folks have already made up their mind that they will be dissatisfied no matter what a company tries to do in order to make them happy. I, however, am a happy Spring Hill customer. I ordered several plants last year (some lavenders, echinaceas & rudbeckias, globe thistles, a weigelia, and some astilbes), most of which shipped in the fall and the others early this spring (as per the appropriate planting times in my area). Each and every one is not only alive but thriving!! I will be ordering from them again...BTW their sales are awesome; that's what enabled me to make the big order last year that has turned out so beautifully in my garden.

I should add--I have had a problem with some impertinent rabbits nibbling on a couple of my Rudbeckias. If I possessed the mindset that some of these posters seem to have, I guess I would find a way to somehow blame Spring Hill for even that. C'mon, folks.

I have used this company for many many years, any problems were taken care of right away, their prices are great, packaging is awesome. I would use them again in a heartbeat, and tell those that are unsatisfied that they need to be a little less "one way", some people think the world should move them to the top of the list. I think a lot of the problems are caused by ignorant gardeners.

Five years ago I ordered a Primrose Lilac (the yellow one) from Spring Hill Nurseries. It arrive in deepest winter (Minnesota ya know) and was way too young to be away from its mother. After babying it and nursing it along, it is finally a lovely size and shape and finally blooming. Unfortunately those blooms are purple!!! I have been carrying on an email game with Spring Hill in which they have offered me a replacement or a refund. I'm contacting the Attorney General and Better Business Bureau. Please do the same!

"On Jun 12, 2009 10:25 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our sincere apology for any inconvenience we may have caused. Our Customer Service Team is checking into the issue you had with your order and will do our best to rectify the problem in a timely manner. We will be contacting you directly with a resolution"

I ordered from them over $100.00 worth of plants that were suppose to be here in April it is now June they still are on back order I called them today 6-7-09 told me still no plans to ship them. I canceled my order with them and told them they lost a repeat costumer I used them last year and the butterfly bush died and I replaced it glad I didn't asked them to I would not have gotten it till Christmas the way they are going. They were very rude and not helpful at all like they didn't care if they lost the money or not. THIS COMPANY SUCKS. DO NOT ORDER FROM THEM.

"On Jun 8, 2009 1:47 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your inquiry. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise."

Both as a private individual and as a non-profit organization I have been very pleased with Spring Hill/Brecks. They have great prices and good product. I usually receive plants in good condition. If not, they are replaced quickly and pleasantly. Our Club has ordered many items and I have had no negative feedback from any customer. I feel that some folks just like to complain. As I Mother used to say "they are very particular."

The plants I ordered arrived looking healthy and in good condition. My order was approximately 2 weeks late, but I can live with that.
I placed my order before reading all of the negative feedback, and was concerned that I would not receive healthy plants, but that was not the case.

I will most likely order again from Spring Hill.
Also...their packaging was excellent.
Thanks!

I ordered daises, cone flowers, petunias and clematis from Spring Hill Nurseries. When they arrived I was immediately disappointed in the shape they were in. The cone flowers, daises and clematis had absolutely no leaves on them, just roots. I decided to give them the benefit of the doubt and plant them anyway. It has now been two months and only 2 of the 6 cone flowers have any leaves at all, the ones that do are only 2 inches high. Only 3 of the 6 daises have leaves and the clematis must have been dead when I planted it. The Petunias which were touted as cascading looked healthy when I took them out of the tiny plastic containers they came in but have yet to cascade. I also believe that $32 for 15 tiny petunias is exorbitant. The petunias I purchased at Home depot are doing much better. I have requested my money back since the lifetime guarantee states they will refund my money.

I've ordered from this company several times over the past few years and have had problems similiar to the ones posted already. The plants they did send were usually small and in very poor shape. I gave them more than one chance, but will not order from them again.

I too, ordered 3 reblooming lilacs this spring, only to receive a refund check today for the $15.42 it was to cost me. The ad read 'Only $4.49 when you buy two or more'. Could it be that there wasn't a demand issue that canceled my order but rather the recession? Since they ARE available for purchase on-line at the regular price $19.99 apiece, could this be the reason I wonder? I too, wanted the lilacs very much but if this is how the company treats their customers, and reading the other problems people have had with them, I'll shop elsewhere, thank you.

"On Jun 19, 2009 9:57 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

The customer replied back to us after our contacting them with; I am VERY happy to say that I received the plants as promised in a very short time after my email was sent to them. Thank You very much to Dave's for their emense help with this matter. And a thank you to Spring Hill for their promt response in correcting this mistake.
Thank You and I recommend anyone having the same issue, recontact Spring Hill."

I mail ordered Josee Lilacs in March, 6 weeks later had still not received them or any notice from Spring Hill. I emailed them to see what the status of the order was. Their response was the lilacs were backordered and I was to check back with them at a later date when they would look into it again. I was furious with their lack of professionalism and integretity as a company. They never notified me to let me know the plants were backordered, then when I inquired, they seemed to not care when or if the order was ever filled. After several communications via email w/ them, they said the bushes would be mailed May 25. On May 27th I emailed them inquiring if the plants had been sent. The response was that the demand was greater than expected and it was past their shipping dates, so I would be receiving a refund check in the mail. I really want the plants more than the refund check. I would really like to communicate with the owner or president of the company to express my dissatisfaction. I think they never had the plants or at least never intended to send them, but they sure didn't waste any time cashing my check! At this point I have neither the plants or my money back.

I ordered some hollyhocks in early May from Spring Hill as well as from Bluestone. The Bluestone plants arrive within a week while I'm still waiting for my Spring Hill order to arrive. Yesterday when I checked the order status their website now says that the plants won't be shipped until late September! It's obviously they are out of stock and need to grow them first. I contacted the company and told them to cancel my order and to credit back from credit card. But they just keep telling me that the order has been expedited for early fall. This is so frustrating.... There website says that spring shipping was occurring until 6/12 for my zone. So unless the plants are out of stock there is no reason for them to wait until fall at this point. If they don't step up to the plant and refund my money I'll be contacting the BBB.

I purchased several plants on May 18. Everytime I log into my account with them, I find that the shipping date was moved up. I called them once and they told me that the plants were to be shipped out after Memorial Day because they did not want the plants to sit in the post office for a significant amount of time. Customer service explained to me that the shipping date on the website is incorrect. One of the ship dates was for June 16. They informed me that their last ship date was June 12. When I called them again, they informed me that the plants were on back order, and that they cannot ship plants that are too small. I will never be ordering from them again.

I have been ordering from Spring Hill by catalog for years and this is actually how I first began my gardens by buying a complete garden. I have always been extremely satisfied, if something did not make it, even months later they would immediately replace it. Over the years a few things did not come up or maybe some did and some didn't and I would just write to them with the amount that didn't make it and a shipment would arrive. Recently ordered 3 coneflowers and they were big healthy plants well packed. I have never hesitated to order from them mainly because of their replacement guarantee.

I'm guess I'm crazy or just one of the lucky ones to have a pleasant experience to give this company a positive rating. BUT my order was through HSN (Home Shopping Network) and not Spring Hill directly. So I'll give HSN the credit.

I remember my Mom used to order from Spring Hill years ago before they changed ownership and she had no problem with them. After reading all the neg ratings regarding shipping here at Dave's Garden, I hesitated to order from Spring Hill. I was looking for a particular dwarf rose bush (pink magic rose) and they seemed to be the only one that carries them.
I also remembered that HSN carries the same kind of roses and when I went to HSN's website it says 'Spring Hill'. That is where I learned that Spring Hill is HSN's supplier of plants they sell. I kind of hesitated but then I was thinking this is HSN. If Spring Hill is going to screw-up my order, HSN's reputation will be on the line. I ordered the roses (package of 5) on May 13th and receive them yesterday, May 22nd, 4 days earlier than the estimated delivery date. It was shipped through UPS and received them as described in small containers, yet very vigorous looking and already got the pink blooms on them. And I know they came from Spring Hill directly because the address was from Ohio where Spring Hill is located and not Florida where HSN is.

So I guess if you find something that only Spring Hill carries and if HSN offers them as well, get it through HSN. I think under agreement with HSN, Spring Hill have to ship their products as scheduled to protect HSN's reputation.

The two orders I received from them contained small, leggy plants in very poor condition. Of the plants that I ordered, many arrived in dormant, bare-root condition, but they were species that I would have expected to arrived live in 4" pots.

The orders were delayed twice and the plants were in bad shape. Don't be enticed by the discount. One healthy plant at a regular price from somewhere else is worth three poor quality ones from Spring Hill.

Like others, my shipping date has been pushed back further and further. I now have to go ahead with my garden without the plants I was anticipating having, which to any gardener is a disappointment. I e-mailed them and was told the items are on backorder. It would have been nice of them to inform me of this when I was ordering them, like most decent companies do. I will see how my plants arrive before I give them a negative rating. However, from now on I will stick to Bluestone Perennials- never a disappointment from them.

I placed an order w/SpringHill Nursery on 3/17/09. I received an email confirmation immediately but the estimated delivery date has since been changed several times, each one later & later. Two of the items I ordered would've been too late in the season to plant by the time they arrived, IF it ever would've arrived or survived. After seeing these reviews, I honestly don't know. I just got off the phone w/their CS & cancelled my order. However, I contacted my bank 1st to have them cancel out my current debit card BEFORE I cancelled my order w/SpringHill. Not worth the risk or hassle w/this company.

I ordered on-line. After several days without an email confirmation I called the nursery. The person I talked to checked their orders and said he couldn't find mine, so to please place my order again.

I did enter another (slightly different) on-line order and received an email confirmation. Later, I received emails stating they would soon ship both orders.

I cancelled the second order. The item I wanted most--a toad lily--was "out of stock" although I ordered it very, very early from their on-line catalog. I think they should concentrate less on advertising and more on consistent service.

I ordered 2 Josie lilacs for $19.99 last year. It took forever and a day for them to arrive. They were green but diseased, with the leaves all crinkled or shriveled. I had not paid for the plants, was to pay after arrival. I notified them by email that the plants were diseased. I did not want new plants, nor did I intend to pay for the plants. This was a year ago.. Now I am being harassed by a collection agency by phone and mail. They claim I owe Spring Hill Nursery $65 for the dead plants that were supposed to be $19. Needless to say, I do not intend to pay for those plants and I have contacted customer service again, this time telling them to remove me from all mailing lists including the email lists, and to straighten out that billing issue. We shall see what happens next.

I have ordered from Spring Hill on several occasions. i have to say that my experiences have varied greatly. this year the plants (most of them) have arrived looking very healthy. other years they have arrived looking dead or very poor. judging from the emails that i received saying that the order has shipped, it is a shipping issue. the package arrived one to more than one week after shipping. i recommended that they change how they ship.
they are very good at replacing any plant that does not grow. unfortunately some arrived in the same condition as the originals.
to end on a positive note. after not ordering from them for a few years i broke down and ordered some this year. the packaging was better, they arrived within a few days of the email that they were shipped and arrived in good condition. the rest of my order has not shipped yet so we will see.