Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

Posted on May 12, 2012, updated May 12, 2012
This is the first year I tried shipped plants. I have decided to try several nurseries. So far I am neutral in regards to the Spring Hill, leaning toward positive. My mums (10 pieces) arrived in a a horrible shape. I told them about it on facebook. They said to give them some time and if they die, they will replace them.. Unfortunately only three (out of 10) survived. Also, the poppy anemone never showed any growth. I asked for a replacement of the mums and exchange for a different plant (same price) for anemone since it seems none of the consumers seem to have had any growth on anemone.
On the flip side, the lilac, astible bag (6 pieces) and the lilies (3 bulbs) are doing great. They show plenty of lively growth. It seems that my astibles will bloom this year (it its their first year).
I hope my items will be replaced and arrive in a good condition. I also hope that they will not die. I am convinced the mums died because of the condition in which they arrived. If all goes well, i will change my feedback to positive. I cannot complain about the quality of plants other than those that died.

I am not prone to complaining, but I emailed the company within a day or two after my shipment arrived. I didn't demand replacements or a refund, but I mentioned that a few of the plants looked unhealthy and I asked for advice. For instance, I ordered the passiflora collection- one arrived looking healthy, one was marginal, and the other had been decimated by some sort of pest. I've never grown these plants before, so I asked if there was a known enemy pest that was the culprit, how I should treat the plant, and if I needed to quarantine it from the others. The variegated weigela I ordered arrived with most of its leaves crunchy, brown, curled and dry. I asked how to best care for it in this state. One of the roses I received had what appeared to be rust on most of its leaves and one of the carpet phlox plants I received looked nearly dead. Very little of the plant was green, most of it was brown.

Again, I wasn't looking for replacements, I was simply seeking advice. I didn't ever receive a reply to my email. It is unfortunate that one has to post a negative rating in order to have proper attention paid to queries. From the comments about Spring Hill that I have read, it seems the company does respond promptly to negative comments placed on DG, so it strikes me as odd that they don't respond to emails in a similar fashion. Perhaps if they did, they wouldn't have so many negative comments. I've never returned a plant in my life, but then again, I've always been able to view the plant before purchasing. This is the first time I have ordered plants online. The experience wasn't horrible, the plants are all small but most of them will probably survive. I am simply disappointed in Spring Hill's lack of response to my email. I sent it over a week ago.

"On May 11, 2012 1:31 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your post. We apologize that you did not receive a reply to your email. One of our customer service representatives will contact you and help you with your questions."

Posted on May 3, 2012, updated May 7, 2012
I have ordered from this company satisfactorily for a few years, but just had a strange experience with them and haven't decided yet if I've been scammed or not. I ordered a number of items from them, including a repeat order for a 'Rhapsody in Blue' rose. I was notified that part of my order was shipping, including the aforementioned item, and it arrived today. Though the item was listed on the carton, not only was it not there, there wasn't room in the carton for another item that size. Though I can easily imagine a loser of a shipping clerk deliberately omitting an item after lamely pulling a too-small carton, the associated and incriminating odd fact is that this item has disappeared from the web site, and even looking up its item number '86609' yields nothing, so I have to wonder what gives. A call to customer service resulted in my being told that the rose would be rescheduled to ship next spring, so I am just plain unhappy as well as skeptical right now.

"On May 4, 2012 9:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. One of our customer service representative will contact you for your account information and check on what happened with your rose.

"

Posted on April 20, 2012, updated May 4, 2012
I ordered 2 reblooming lilacs, an arctic fire dogwood, and a dwarf weeping redbud. I was terrified after reading the reviews here. But they shipped before their estimated time, were well packaged, and were in good shape. The lilacs were active and even had flower buds. The redbud was dormant and barefooted but in great shape and a surprising size - 2.5 ft at least. Admiditly, I hoped the dogwood would be bigger. But I got what I expected really. Price was good, I think at about 75 including shipping.

"On Apr 21, 2012 12:49 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Wonderful to hear, thank you for sharing!"

Admittedly, finding this web site AFTER I had just purchased from Spring Hill made me nervous, but in reality, there was not much to be nervous about since most businesses that we shop at, whether visible or not, have legitimate and exaggerated complaints about the service and product. With their written return policy which seems pretty lenient, I was comfortable with my purchases.

I got my package yesterday and was happy to see everything nicely packaged and in good condition - the roots seemed great and everything looked free of visible disease/rot! I got those plants in the ground within hours, and I am excited to see their progress!

In my area, I do have access to plenty of quality nurseries, many of which have the same plants that Spring Hill has, but I actually got a better deal from Spring Hill, which was what prompted me to buy from them for the first time. If the price is right, I will certainly do business with them again.

It's silly to think that the nursery is only about a 3 - 4 hour drive, and that the package arrived within 3 days (1 day held over at UPS, then USPS), but that is the sacrifice for doorstep delivery.

I am satisfied with everything thus far - it's up to me now to make sure the roots take. And if problems arise, and I do need assistance, I am confident that I will receive the help that is promised.

"On May 4, 2012 9:37 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing. We are always eager and ready to help with anything just let us know. Happy Gardening!"

It has been a month since I ordered my items and the shipping date on the website keeps being pushed back and pushed back with no explanation. I have seen people complain that their orders have even been pushed back to the next shipping season.

I keep threatening to cancel and received an email that my order was being processed and would ship in 3-5 days. That was 15 days ago with no activity.

I have emailed since then and have received no response to my complaints.

Keep in mind they charge you IMMEDIATELY when you buy the items unlike other companies which charge you when your items ship. So right now I have paid for items which seems like I will never receive.

Looking at my estimated time of arrival - It is unacceptable to have someone wait 2 and a half months to receive an item. If there is a problem on your end - you should tell the customer. I'm sick and tired of seeing the customer blamed for your shortcomings on this site.

Buying from this vendor is more trouble and worry than its worth. Trust me. Keep better track of your stock available and take it off the webpage before people buy it if you don't have it.

"On May 4, 2012 9:35 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your post. We apologize for the delay in shipping. One of our customer service representative will contact you for your account information and check on your order for you."

I ordered 4 plants from Springhill. They arrived in less than a month and in good condition. The aster plant was almost 9 inches tall. The three daylilies were bareroot, but each had at least an inch of green growth on them. I planted them over a week ago and they look good.

"On May 3, 2012 11:41 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback about our company. Enjoy your plants."

So far so good. I placed what I considered a fairly large order(36 plants) and some bulbs and bare root items. I had order two items from Springhill before and did not have any problems with shipping time or the products. So I placed a second larger order on 20 April 2012 praying for the same if not better service and product. I recieved the partial shipment today, 1 May 2012. The remaining items (2) are still in route, and (2) are scheduled to ship the end of the month...according to Ellis a customer service rep, and an email. I must say that I had GREAT concerns after I placed my order, and then reading the negative experiences from others. My plants are healthy looking, packed/shipped well, and headed to thier new homes. I am amazed and surprised at the sizes. I have ordered from another company and paid alot more and got less plant!. My experience thus far has been nothing but wounderful.

"On May 3, 2012 11:30 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you sharing your experience with your company. Thank you and happy gardening!"

Placed order in early March. On April 1, got confirmation that the plants would ship in June. I called as I felt that was too late for cool-weather, blooming perennials. These were all plants that go dormant in the summer. I was told that they would alter the delivery time. Today, I got the same confirmation - mid- to late-June. When I called they told me that I "obviously, don't know anything about plants" and "they don't have any plants large enough to send out." When I asked if ANYONE was getting these plants sent to them they couldn't answer that. I cancelled the order and told them that I would make no new orders from any of their companies. Their customer NO-service was rude and pejorative. I don't have to order from them and neither do you.

"On May 3, 2012 10:54 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and we apologize for the problem with your order ship time and our service. One of our customer service representatives will contact you for your account information and see what we can do."

Posted on March 27, 2012, updated April 28, 2012
I ordered 4 Delosperma. The first time they sent rotten and/or dead plants. I asked for replacements and the new plants look worse than the first. You would think they would at least have the sense to send living plants after two tries. I hate to call again, but these are dead! Note: If your Delosperma have moss growing on the pots, you're probably watering too much!

"On Apr 4, 2012 11:01 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We apologize for the problem with the plants. Our customer service representative will contact you for your account information and take care of this for you."

Posted on March 27, 2012, updated April 28, 2012
I have been a long time customer of SHN. I have their Freedom Roses and their miniature roses which are doing really well over 8 years now. My hostas are thriving and comes back year after year for over 6 years now and others plants and bulbs that just really good and reliable.

My problem was from my last order. I ordered and was shipped the reblooming lilac and the garden grab bag last June 2011. The bulbs I received was below the expectations I have for a SHN bulbs. They were smaller than usual and was packed loosely with the reblooming lilac which in turn broke the twig in half. Surprisingly though, the lilac which I thought won't survive, is actually doing well. But none of the bulbs survived.

I have contacted SHN via email over a month ago but didn't get any response from them. Very disappointed .

"On Mar 27, 2012 2:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you."

Last Fall I ordered 9 irises. I ordered 'Men in Black' and when I do my research, the iris certified as Men in Black is not the one in the catalog nor the one I received. I ordered 'Lest we forget' iris, and I received 'Blatant' labeled with 'Lest we forget'. I ordered 'Ocean Wave' iris and after blooming I discovered that the iris is not 'Ocean wave'. And I can keep going. Out of all 9 iris, 1 died, 2 haven't bloom yet, and out of the other 6, only one correspond to the correct labelled iris ('Slovak Prince'). I don't think I will trust SHN for iris purchases again.

"On May 1, 2012 12:35 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you.

"

Posted on April 26, 2012, updated April 26, 2012
I sent Email Actualy 3 emails To Michigan bulb About a Black Rasberry I recieved At same time As Yours Arrived. It was a replacement Also.1 Has Died Same As Yours Did. Recieved Email same day From you And Just today recieved Plants. Very Fast Service.But I have heard Nothing From Michigan Bulb.Thank You Very Much.
GOD BLESS Joe

"On May 1, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. Your black raspberry plant from Michigan Bulb is also being reshipped. Happy Gardening!"

The plants they sent me were in bad condition. Some plants have wilted and broken leaves. The daylily I received was with the root rot problem. They do not respond to my emails. They ship the order too late. I'm waiting for my plants more than 1 month and they expected to ship them only in several weeks!

"On May 1, 2012 12:45 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We will have a customer service representative contact you for your account information and take care of this for you.

"

We just received our order two days ago from the Annual Store. The reason I am posting is because of our disappointment with the size and condition of the plants upon arrival relative to the cost. They arrived in small cells size plants, completely dried out and wilted. I immediately transplanted them into larger pots and watered them and they perked up overnight. I have purchased perennials many time before but I will not buy annuals again from Spring Hill. I can buy twice the plant for 1/3 of the cost locally. Time will tell if the promise of unique color, etc. is realized.

"On Apr 21, 2012 12:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you letting us know. If you have any problems at all just let us know, we will take care of whatever you need."

I decided to try out Spring Hill in February 2012 when I received a catalog with a half off coupon in the mail. This is the first mail-order nursery I have ever purchased from and I wasn't sure what to expect, but figured I'd take my chances with prices being so low. I ordered some asiatic lilly bulbs, 3 of the Peaches n' Dreams hollyhocks, 6 roses, and the zebra grass. I was pleasantly surprised when my order arrived! Everything was sent in one shipment in early March (a perfect time for my area considering the unseasonably warm temps) and packaged to my satisfaction. I unpacked and watered everything and left them sitting by my kitchen window for a couple days before I got around to planting them. So far everything has been growing wonderfully! Especially the zebra grass, which has shot up atleast a foot (in full sun) since planting in late March. The only thing I've noticed is the instructions for the hollyhock say to plant in full sun. I had 2 planted in full sun and 1 in partial shade (about 4-5hours of sun/day). After noticing the one in partial shade looking a little happier than the others I decided to move my sunny hollyhocks to a little shadier location. That was about 2 weeks ago and since then they have taken off! Then again, the soil in my yard varies so greatly it easily could have had something to do with that.

I'm a happy customer, and I will definitely be ordering from Spring Hill again!

"On Apr 21, 2012 1:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting and sharing your experience with our company. "

Posted on April 6, 2012, updated April 18, 2012
Beware of half off offers from SHN. I wouldn't mind the coupon deducted off shipping and taxes, but they should have told me that up front. Also, it should have shown me an actual TOTAL, WITH shipping and taxes, before putting the order through.

They way they did it, it looked as if I'd hit my 100 dollar mark

Besides, how can they take it off taxes, which have to be payed regardless of sale offers?

That's not taking half off. That's fudging the numbers because the taxes will be reduced by the lower cost. It may be an old trick, but I expected better by a company of such long standing. Shame on me.

"On Apr 21, 2012 1:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting the problem with your discount. We will have a cusrtomer service representative contact you for your account informaiton and take a look at your order discount and see what can be done."

Always a positive rating for SpringHill. Been ordering from them for years and will continue to do so for years to come.
Two years ago, I ordered two of their Incrediball Hydrangeas. They arrived healthy babies. Only one 5 - 6 inch branch per plant. I planted them, fertilized...sometimes, and in less than a month they had tripled in size. They bloomed that year. The blooms last year were exactly as advertised. Twelve inches, or more across! This year...I cannot describe how huge these two plants are. Probably over 4 feet high and three feet wide. Cannot wait for bloom time this year. Amazing as usual!
Their guarantee is not to be beat. Ordered a burning hearts dicentra last year that died. Replaced immediately, currently in the ground, and even though we are having hard frosts this week it's growing beatuifully. This even after staying in the fridge for over a week before planting.
I still say, those people who want these bareroot and 5 inch pot baby plants to perform, in the first year, the same as a garden stores 1 gallon pot need to just stick to the garden stores. But I guarantee, after a few years, my baby plant will be performing as well, if not better!
Thanks SpringHill!

"On Apr 21, 2012 12:48 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing you experience with our company. You should post some pictures or send them to us, we would love to see. Happy Gardening!"

Posted on October 1, 2007, updated April 8, 2012
Same thing happened to me like CompWiz and Amararrylis6. They told me I had too many refunds and my account was closed.I had too many dead seedlings which are not worth the effort to plant. I cancelled an order and will have nothing more to do with them. They ship to me too late.
After long wait they send half dead seedlings and this is their response. What about their "unconditional lifetime guarantee" which is posted on each of their web pages??? BUYER BEWARE

Posted on March 28, 2012, updated April 6, 2012
Wow -- the plants they sent me were in awful condition, wilted and broken. I would not recommend that anyone buy plants from this company. I should have checked the feedback on this site before I purchased. Not good. Since customer service monitors this site (becasue they do not respond to emails). Order 20700765901 Item 65019

"On Apr 4, 2012 11:03 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback. We apologize for the problem with the plants and the delay in responding to your email. This is our busiest time of year and we are a little behind. Our customer service representative will contact you for your account information and take care of this for you.

Posted on March 28, 2012, updated April 5, 2012
What does Spring Hill do when a plant on their website nets a series of negative reviews? Simple! Clean the slate and start from scratch! Case in point: the Primrose Lilac Bushes. If you google this plant and Spring Hill, it will return a result for 17 out of 17 negatives. Today, the plant on Spring Hill's site doesn't reflect ANY reviews.

Okay, now my complaint. 18 months ago I received three of the tiniest little Beauty of Moscow Lilacs one could imagine. One bush was literally a single twig with three leaves on it. The second was not much better. The third and best of the lot actually had two canes and was a whopping 7" tall. I planted the lilacs, and to my surprise they survived. This is the second spring after planting them in October of 2010, and these sorry plants don't look much different.

I had emailed Spring Hill when I received them, and inquired about how to care for them, since I was worried about their diminutive stature. It was more like they sent me plant "cultures." I got no response.

I was vacillating between a neutral and negative review for Spring Hill since the lilacs actually lived. But I planted two of the same variety of lilac two years prior from my local nursery for just a few bucks more per plant. They are each well over 5 feet tall, and they flowered the same season that I bought them. They are planted in the same soil, with the same exposure as the Spring Hill lilacs which have been such a deep disappointment. Not to mention Spring Hill neglected to respond to my email.

I WANT TO LIKE Spring Hill--their website and catalogues offer many plants and bulbs I'd really like to own. As Spring Hill noted in a response to one of the reviews here, it is easier to post the negative, and fewer people are motivated to post positive experiences. But when there is an overwhelming percentage of negatives vs. positives-- AND when compared to other vendors' ratings, so many more negatives and fewer positives, well, I think that says something.

I'd love it if Spring Hill could pull it together. I'd be willing to give them another try if they can guarantee me that they wouldn't send this type of garbage again. And I'm not asking for replacements--I've grown attached to my sickly specimens. I like a challenge, and with a bit of TLC am determined to grow my lilacs into mature, beautiful plants. Right now they look like Charlie Brown's Christmas Tree.

"On Apr 4, 2012 11:25 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting and sharing your thoughts about our company. We apologize that what you received was not in good condition. I will be happy to pass your comments onto our quality department to help improve the quality of our plants."

Posted on April 2, 2012, updated April 5, 2012
I ordered 3 snow on the mountain plants and a weeping cherry tree. When I received them, they are practically dead or on the verge of it. The snow on the mountain plants are tiny with dried yellow leaves. There were only a few green leaves. As for the weeping cherry tree, it is tiny. Basically, it is a stick with three tiny limbs. I'm very disappointed with what I received. To be fair, the ordering process was easy and the items arrived relatively quickly. I'm going to call customer service and see how they respond to my issue.

"On Apr 4, 2012 11:57 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you posting. We apologize for the problems with the plants and we will be happy to reship them to you. A customer service representative will contact you and get your account information to process the reship."

Shipping is incredibly slow and staggered- frustrating when you're trying to fill many beds at once (new home and re-landscaping) The condition of the plants is mostly excellent. Out of the 30 or so plants I've ordered 4 arrived in terrible condition.

The grasses and creeping thyme were completely dried out but I planted them to give them a chance. It's been about 2 weeks and am losing hope for my diamond grass- very disappointing. I cannot say anything about customer service as I have not gone that route, yet. If the plants don't make it I will call and then update here the results.

Due to the nature of mail-order plants... I can't give them a neutral because of a few failures. I'd like to rate theme somewhere between positive and neutral because of slow, slow, slow shipping.

"On Apr 4, 2012 12:00 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. Please let us know if the plants you mentioned do not survive. We will be happy to reship them to you, just let us know. Happy Gardening!"

Posted on March 17, 2012, updated March 28, 2012
Posted on March 13, 2012, updated March 17, 2012
Posted on February 27, 2012, updated March 13, 2012
The plants are mostly OK. Some do better than others for me (as expected); the only minor issue has been flower color. The "Red, White & Blue" Monarda was really more pink, white, and purple, and the "Red Hot Poker" (Kniphofia) I was sent had yellow flowers, but the plants are fine other than that. The first year I ordered from Spring Hill, the verbena was DOA, and I got a quick refund on that. But most of that plants have done very well and are nice additions to my landscaping.

The reason for my negative rating is the order I placed last spring. It took a week to get to me, instead of the usual three days, and it was shipped during unusually hot weather. When I received the shipment, the plants appeared to have been pretty well cooked. I took care of them right away, and gave them a month to see if they would show any sign of life, then contacted customer service. I was told to wait a few more weeks. After a total of four months, the plants were still quite dead; I again contacted customer service, and was told that I would be issued a refund. Five months after that, and no refund yet. I contacted customer service again, and no reply for the past week.

I guess if you are lucky and don't need any special service, Spring Hill is OK. I can't recomment them, though.

"On Feb 27, 2012 11:46 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate hearing from our customers so that we can better improve in areas that affect our customer negatively. A customer service representative will contact your for your account information and check on your refund.

Posted on March 12, 2012, updated March 23, 2012
Well... plants i bought went on sale right after (in a day) . I sent an email if i can get a partial refund because my order didn't ship. No response, got the plants after 3 weeks. I sure hope they are short staffed and can't answer everybody ..i see here they have almost half of their reviews negative and over 100 neutral. I sure hope the plants will do something ... the russian sage was the smallest thing i have ever seen. I think i will just use the local nursery as their prices are not a lot higher. And if their customer service is not good... i really don't have a reason.

"On Mar 13, 2012 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. A customer service representative will contact you and we can refund you the difference in the plants as well as reship a new sage to you."

This company is Marquis when it comes to excellent products and service after the sale!

"On Apr 4, 2012 10:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you, we appreciate you posting this!"

YOU HAVE TO GIVE IT A TRY AND BUY otherwise you'll never know! They sell plants you cannot find anywhere else except ebay.
I purchased last year for first time. I live in zone 6. Some died, some die not. I attribute that to the zone. A LOT MORE of my ebay plants died than Springhill's! That is GOOD.

My black hollyhock did not flower, just grew lots of huge leaves; I don't know why nor do I care. I am not an EXPERT gardner. Maybe it takes a year or two. It will be huge when it does! :)
My lone surviving lavendar plant lasted all winter, albeit a mild one, and STILL SMELLS GREAT.

I didn't bother or know of lifetime guarantee. Nor did I care. I'll pay more attention this year. I'm raising a special needs child alone, don't have time to worry!

One plant I ordered was out and I received a refund much later via check. I never followed up so it's on me. They refunded without me having to do anything.
Since I never followed up, I did not know why I did not receive until I got the check and it was printed on there, I think. Again, no big deal.
I was pleased with my refund and pleased with the plants that lived. When you live in a place that is HOT and DRY like St. Louis, you never know what will live and what will die!

All my plants ARRIVED ALIVE, placed on porch in shade. I'm going to order now, hope they are not OUT of what I want. My fault for taking two weeks to decide. I want the giant blackberries in the fall.

Happy Gardening everyone.

"On Mar 27, 2012 1:25 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We definately value you as a customer. Happy Gardening to you!"

I ORDER FOR FIRST TIME IN 2010 . I LOST SOME PLANT NOW THE TELLING ME I CANT ORDER BACK WITH THEM. IT NO RISK GUARANTEE.THE DONT SAY WHAT AMOUNT PLANT U LOSE. WHAT A COMPANY I ADVISE NOBODY TO ORDER FROM THEM.WAS MY FIRST NOW MY LAST NEVER NEVER AGAIN.

"On Feb 27, 2012 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your plants. We find if a customer has problems and has had returns of more than 80% of their plants our plants may not be suitable for your area. A customer service representative will contact you for your account information and check your account for you."

I have ordered many plants from Spring Hill. Some live and some die. Last summer I ordered the Cascadia Petunias for my pots and was overwhelmed at the size that the plants reached and how hardy they were. It was a very dry summer and I don't water a lot but the flowers kept coming until frost.

"On Feb 15, 2012 11:24 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback about our company. The petunias sound like they were beautiful."

Disappointing to see the volume of negatives, since I've only had good experiences with them. First order was almost 2 years ago, a weeping pussy willow, and it looks great and is going strong. Also ordered a bunch of other assorted plants (ferns, zebra grass, a handful of other things) and most have done very well. The ferns I ordered were hit by a heavy freeze just after I got them and planted them and kind of looked dead after that, so I emailed to see if they had any recommendations on what to do or if they might still come back (I didn't ask for replacements, just wondered if an expert could give me an idea of whether they were toast or not). They sent me replacements right away, which are doing wonderfully now. I have a Colonade Apple which has yet to do much but it did get leaves on it this past year; I've been moving it around the yard in its container trying to find a spot it'll be happy in, but that's got more to do with our yard than the plant, which looks perfectly healthy. I've had bad luck with zebra grass, but I'm trying a few more this year. The zebra grasses I've received have all looked good, not mushy or icky, but I think I must be doing something wrong with them. All the other specimens I've received have be awesome, some slightly smaller than I might have expected but they'll look great in a year or two. Just ordered again for spring and looking forward to when they arrive.

"On Feb 15, 2012 1:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and you as a customer. Please let us know if you have any problems and we will be happy to replace anything that does not do well for you."

I have ordered from Springfield Nursery for years. It actually was the first company I started ordering from. I only started gardening about 3 years ago. My first year I probably did lose half of my stuff. I was learning. Second year I did better but I lost some. I was thankful I could reorder what I lost and try again. Last year I received something I was so looking forward too. Newest Hybrids Heuchera Mix (total 5 plants) Picture is beautiful all different colors. What I have in my garden is 6 green plants. They all lived but no color at all just plain green. So I wrote and asked why are they all green. I was told they will send me out new ones. I just wanted to know why are they all green. I do try to keep track of the plants I buy. I have bought 31 different variety of plants from this company more than any other company. Today I get a letter saying I have asked for reshipment too many times and they will no longer sale to me. Yesterday I had put in another order with them. I have become a good gardner. I am on this site often talking to people and I have learned alot. I am not upset about losing there business I sort of laugh at the idea of how many flowers I was going to buy from them and now they won't get my business. I actually do agree and understand why they can not continue to sale to people who will abuse there guarentee but the reason they got my business in the first place is because they did guarantee. I'm sorry to lose them just beware if you use the promises they give you, you may lose there business.

"On Jan 31, 2012 3:03 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for posting. We apologize for the problems you had with your orders. Unfortunately if 80% or more of your orders are refunded or reshipped the area in with you live may not be suitable for our plants."

Posted on June 16, 2011, updated December 30, 2011
Posted on June 16, 2011, updated June 16, 2011
Posted on June 7, 2011, updated June 16, 2011
Posted on March 29, 2011, updated June 7, 2011
Posted on March 29, 2011, updated March 29, 2011
Posted on March 25, 2011, updated March 29, 2011
Posted on March 24, 2011, updated March 25, 2011
I recieved an email advertising IrisLovers.com having a 50% off sale on all potted iris that are to ship this spring. The website informs buyers that IrisLovers.com is a Spring Hill company and it appears, one that is not listed with Dave's Garden separately.

In any case, the negative rating is because placed 19 iris in my cart and continued through checkout, but by the very last screen towards submitting the order, the 50% discount was still not reflected. I stopped right there, as I did not want to be billed a bit over $151. and have to potentially argue and battle my way to getting a refund and if one came and whenever it suited them to do so, typing up gardening dollars I could use elsewhere.

Anyway, I sent the company an email message inquiring as to why the discount was not reflected at this late point of the purchase process. It was about 3 days ago that I sent the email and still there's no response, just an automated email saying that my email had arrived and that someone would get back to me.

"On Mar 29, 2011 7:33 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback and I apologize for the problem with your order. A customer service representative will be contacting you for your account information to make sure your refund has been taken care of.

i also have had a very bad experience with spring hill nursery. i lived in beaufort, nc and i ordered a ton of plants, thinking that they were going to be the best thing that happened to my yard. man was i wrong! not only did they did not care they labeled my area of coastal nc as zone 7(which its zone 8, has been since they determined the zones) which meant they sent me the plants right at the end of april, beginning of june, when the temps sky rocket up towards 99 degrees, no joke, thats when they had the product available! their representatives were rude, their so called managers were rude, and not only was i dropped stating that "i was not a fit for their plants or guarantee" when i cant help it the fact that they sent out replacement plants 2 weeks later, when it was even hotter! like around 110+ degrees, and expected things to live... not only that, they sent me a bill that i have yet to pay, since none, and i do mean NONE of the plants have survived, the apple tree that i got from them, has leaved out once, but has never grown past 6' when it was classified as a "standard" tree.. i refuse to pay the $41 charge they seem to think i owe, after the heartache and the frustration, not to mention the arguments i had with my husband over the way we were treated by this company, never got a refund or a promise of a refund, and when they dropped me, they claimed i owed them money, and that i should consider it a "blessing" that they took off the obscene amount of money i paid them off the outstanding bill.... if you are desparate, use them, but be wary of their plants and their severe lack of customer service.... $29.99 for plants that dont live doesnt seem like a deal to me!(they were the honeyberries that never leaved out, bloomed and never produced fruit)

"On Dec 30, 2011 10:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to post what happened with your plants. We apologize for all of the trouble and we will have a customer service representative contact you for your account information and see what can be done. We base your grow zone on the USDA Hardiness Zone Map. We understand there are micro zones which causes the temperature to be slightly different within the same grow zone. Unfortunately, we are unable to determine these zones based on zip codes, which are used by the USDA. If you let us know at the time of placing your order what time of month works best for your area, we can update the shipping time on your order."

Making new flowerbeds and ordered several hundred dollars from Spring Hill. I am a master gardener and expected to receive healthy, good sized plants. Many of the plants were dead on arrival. I planted them anyway, hoping they would respond to some TLC--no such luck. The 3 rose bushes were less than 2" tall with dead leaves and stems. The golden ice plants (which they did replace once) arrived dead (once again planted them anyway to try to save them). They said they wouldn't replace the 2" rose bushes until fall 2012--I have asked for a refund with no results. I've asked for a clematis replacement with no results. I'm not even going to mess with trying to get refunds for the other dead plants--I will just figure I have learned a valuable lesson.
Don't buy plants from Spring Hill, they are expensive considering the SMALL size and poor quality.

"On Nov 16, 2011 12:09 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems with our plants and your reships/refunds. A customer service representative will contact you for your account information and take care of this for you."

Posted on November 10, 2011, updated November 11, 2011
Posted on November 10, 2011, updated November 10, 2011
I was an avid Springhill buyer for the last 5 yrs. I have had many things work out ok- some great , but some didn't work out at all I loved there "lifetime guarantee" but when I went through my garden and made a list this year of things that died or never sprouted and asked for refunds- they sent me a letter telling me they will never take another order from me again and we just don't seem to be a "good fit". like I said I've been buying for 5 years now and am pretty sure more things have worked out than not,...but they have cut me off! So much for their "lifetime guarantee". I will spend my $$$ elsewhere!

"On Nov 10, 2011 2:54 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We do offer offer a lifetime guarantee and it can be in the form of a reship, replacement certificate or a refund. After reviewing your account we have found that you have returned 80% or more of your purchases with us. We do strive for 100% customer satisfaction and apologize that our products are not a good match for your area."

I haven't actually ordered from this company. But, the past few years my wife and I have been receiving their catalog in the mail. We intended to order from them many times due to the great looking deals and selection. But thankfully there is a website called Davesgarden.com that has likely saved me money and headaches. I would have ordered from SpringHill. Now I am glad I didn't.

"On Nov 9, 2011 11:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

It seems like people do not take as much time to post positive experiences as they do negative. Many of the people who post negatives do not realize we offer a lifetime guarantee. As a mail order company that ships live plants, sometimes things do not go as we anticipate (shipping in all weather conditions, damage to packages). I encourage you to visit our website and few some of your favorite flowers and give us a try."

Posted on October 26, 2011, updated October 26, 2011
I believe I am about to have a problem with this company. Way back in the beginning of June, I placed an order with them because they were having a special where you get a $100 grab bag with any purchase. Seeing this listed as a good deal on a deal site, I ordered an Anne Greenaway Lamium for about $6. I actually got no confirmation and visited their facebook page to see that many people with no confirmation actually lived in states where the bags presumably wouldn't ship.

So, I assumed the order just wouldn't go through and put it out of my mind. Well, then, last month (keep in mind this is over 3 months since I placed my order), I suddenly received an order confirmation email. I clicked through to the site at that point to check out the order. It showed the Anne Greenaway Lamium and the grab bag under my order with expected ship dates (the grab bag wouldn't ship until quite a ways into 2012). I thought, ok, cool.

Well, as of last week I got a notice that my Anne Greenaway Lamium had shipped. However, when I went to check out the shipping details, lo and behold, the grab bag no longer shows up! I do not intend to pay for just the Anne Greenaway Lamium when I was supposed to get $100 in other plants....

That would be like paying for $106 in gift cards and only actually receiving a $6 gift card! Unacceptable! I have, of course, sent an email to customer service regarding this issue. However, I am not going to get my hopes up having seen all the negative reviews here. I intend to decline delivery and notify my credit card company to prevent any charges unless I am contacted by the company and this issue is cleared up.

"On Oct 26, 2011 2:06 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. A customer service representative will contact you for your account information and check on your order for you. We apologize for any confusion and will check into this for you."

Well I ordered quite a bit of plants from them, this being my first experience with them. Yes, the plants were cheap and I got enticed by their offers. Well I ordered back in July for a fall shipment. At first I was supposed to start receiving items in the middle of September. Then stuff got pushed back till the end of September, then early October, then the middle of October. I have received most of my stuff, still waiting on two more shipments which will probably be here this week. I am hoping my plants will have enough time to establish themselves before the ground starts freezing here, which could be in a couple of weeks. I emailed them several times asking if they could ship my plants sooner than later, but they just kept telling me that they shipped according according to my zone. So beware about their shipping dates!! Plus my orders were shipped via ups....but every time the package gets to my city, ups transfers to USPS. Not sure what's going on there. I also had an order of hedge roses cancelled by them too....which was disappointing. I also had to cancel a grab bag because i wasn't supposed to receive it until the middle of November.
I didn't give a negative because all the plants seemed fairly healthy, granted most if not all were bare roots And bulbs/ rhizomes. They also threw in a nice hosta some astrilbes for my complaining i guess. Don't know if I'll ever order from them again though.

"On Oct 25, 2011 10:43 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback and we apologize for the delay in your shipment. A customer service representative will contact your for your account information to check on your order. If you have any problems with your plants just let us know, as we do have our lifetime guarantee."

Posted on October 22, 2011, updated October 22, 2011
I ordered a Garden Grab Bag and a filler item to meet the requirements for minimum purchase amount to qualify for the offer. After many months, I emailed them asking when my items would ship. Shortly after, I received a small box containing only the filler item. I emailed them asking when the rest of my items would ship, and their response was that they were out of stock of the Garden Grab Bag and that that part of my order had been cancelled, but felt that since I wasn't charged for it that this was fine.

I let them know the entire purpose behind my order was the Garden Grab Bag. They again just send a form email saying that since I wasn't charged for it, everything should be fine. They never sent me any email saying not to expect it soon or that that part of my order was cancelled or out of stock, I had to email them to find out what the story was.

At this point, I have asked to return the filler item for a full refund including my shipping costs, or to receive the entirety of my original order as I placed it. So far, they have been unwilling to respond with anything more than a one sentence copy and pasted form letter.

It doesn't seem like their Customer Service is based in America, even though the reps have American names. There is no way someone would respond with the type of things they do if they spoke and understood English.

"On Oct 25, 2011 10:33 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the confusion in replies. A customer service representative will contact you for your account information and find out what is going on with your order. There is need to return any of the items to us. We will refund you for them."