Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

We have ordered from them twice. They were very pleasant to work with. One order came in one bulb short and they immediately sent out another package of 10 bulbs in return mail. The complete order other than a couple of carnations were healthy and much larger than we expected and packaged perfectly. The carnations that we lost were replaced and sent to us within two weeks. No hassle or having to return shipping labels - a simple phone call to very pleasant and helpful customer service - nothing like farmer's seed ( the rudest woman I have ever had to deal with). We just placed another order with them and know that our plants will be shipped in spring - as posted on website.

I ordered $106.00 worth of plants this spring. When they arrived they were either rotten ot died within 2 weeks. I didn't pay because I wanted the plants. I sent emails, called (mail box was never opened) and a certified letter with no response. They turned me into the collection agency, well I talked with everyone and I paid the portion of the bill that the plants didn't die and said i'm not paying for dead plants, they said ok. 11-6-08 I get a bill from the collection agency and told them again what happened and they basically said to pay or it would be on my credit report. I got hold of springhill that said I need to pay but that they can't garantee that I would get replacements. So, I'm not paying it can stay on my credit report and thats the last time I will ever buy from them or Becks/brecks they are the same co.

I purchased 6 lavender plants and 4 shrubs from the hummingbird/butterfly collection. I received all on October 4, 2008. Upon opening the box I saw the 4 shrubs thrown haphazardly on top of the lavender plants which were encased in plastic. The shrubs were broken in numerous places, one completely from the root ball.This was definitely a packaging issue not a postal one. I have since planted the lavender and watered them faithfully only to have them die after three days(I used planting mix from my landscaper and have a sprinkler system).
I have emailed Springhill three times in order to rectify the situation and have yet to receive a reply. What is the problem with at least acknowledging someone's email?My last email said that I will file a dispute with my credit card company and I will not pay the bill.
Years ago I had success with Springhill products but this order was just unacceptable.

Having had successful experiences with Spring Hill in the past, I ordered $172.00 worth of plants including shipping, in April 2008. After receiving several e-mails with various shipping dates, some of the plants ordered finally arrived in mid-June. About half the plants ordered arrived in such poor condition, I could not believe they would have even been shipped. I planted all within a week of arrival. The plants were watered before planting. Oh, forgot one important item. In late May, I cancelled the order and requested a credit be issued to my credit card. I received no reply or credit. Great customer service! Of the fifty plants ordered, eight have survived. The rest of the lot have died. I had thought I was dealing with a reliable, reputable company. My mistake. Somehow this company has gone from one I had no problems with and received plants promptly and in good condition to a company bent on sending plants well after ideal planting time with no regard for their condition. I caution anyone considering dealing with Spring Hill to check out local garden centers. You'll get better service and better platns. I sent an e-mail on October 6, 2008 in hopes of getting a full refund for the dead plants. I'm not holding my breath. Spring Hill has seen the last of me as a customer. Let the buyer beware.

We ordered several items on special for 9.95 each. Received one of them, a half dead twig, and was billed over $23.00.

We paid the amount owed, and after a few weeks began getting threatening letters from them.

After several phone calls, consulting an attorney, and making a copy of our check for them, the matter finally was settled. Apparently their accounting department had mis applied our check.

All this over a lousey $23.00, and the threat by them to create credit problems for us.

Very poor customer service, poor attitude on their part. We did nothing wrong except purchase from them. We will not make that mistake again.

I received a promotion in the mail from Spring Hill Nursery in July 2008. The promotion was for a "1 cent sale" and offered a number of items. I operate a therapeutic foster home in western North Carolina and we had planned to establish some gardens on our property to use in treatment/therapy with our children. I completed the order form and mailed it in. I ordered a total of 81 items, totaling $342.94. On 8/1/08, I received an email confirming that my order had been received. I logged into the "Order Status" portion of the SpringHillNursery.com website and learned that my order would be shipped out at the end of August.

When the end of August arrived, no plants had arrived. So I checked the status again. The shipping date was then set for 9/3/08. On Sept 3rd, the plants were not here. I phoned the customer service number and spoke to someone with little profeciency in the English language. I was told that the items were almost all in stock and would be shipped out within the week.

Today is September 21st and I have still not received my items. Numerous attempts to contact SpringHillNursery.com by email have gone unanswered. The phone support appears to be coming from a "phone bank" because the representatives know little about gardening & planting. They mispronounce common plants and many are not profecient in the English language.

As I have explained in my emails and my phone calls, with the month of October comes the threat of frost in Western NC. If the plants are not planted and established prior to frost season, they will not survive the winter and it will be a waste of time and money. The representatives have maintained that the shipping department is "waiting for everything to come in at one time." I've requested that items be shipped as they become available and offered to pay extra for shipping. Out of the 81 items in my order, surely at least something is available for shipping.

The lack of response from Spring Hill Nursery has been frequent. I feel like they have taken my order and then ignored me. With the fall season among us, it appears that the trust I placed in Spring Hill Nursery will mean that the kids at the home will not have the beautiful garden we had hoped to see next Spring & Summer. Every day, the kids ask when the plants are coming. I feel like a liar, as I keep telling them "hopefully this week or next."

My advise to those considering Spring Hill Nursery for your gardening project is to look else where. I'm not sure of other quality mail-order catalogs that offered as many diverse plants as Spring Hill, but it looks like I'll begin my research as a result of the experience I've faced at Spring Hill. Luckily, I'll have DavesGarden.com as a resource!

FYI, Spring Hill, my order number is: 82140081200. If you care to contact me to correct this problem, please do so. Maybe my problem has just been a simple miscommunication that can be corrected, while doubtful, I'll give you the benefit of the doubt.

Three of the plants I ordered in the Spring did not make it. I emailed them and in accordance with their guarantee asked for a replacement or refund. This was at least 2 months ago. I have made several more attempts repeating my request but to this day have not received a response.
Then earlier this week they called and left a message on my phone with one of those "SPECIAL OFFERS". Fat Chance. I dont want anything more from this company.

This past spring, before ordering from Spring Hill, I read many of the reviews which were very mixed. This of course made me very nervous but since I was getting everything 50% off I took the chance. I'm SO GLAD I did. All their flowers turned out beautiful. I ordered my flowers early so Spring Hill would have plenty of time to process my order and ship them at the perfect time for my zone. I'll be ordering from them again, as will my friends!! Note: I ordered 30 plants.

Ordered about $200 worth of plants (at a 50% discount), all showed up neatly packaged. All but 1 grew well. I would order from them again if they have a good promotion.

For instance the hardy banana plant is supposed to survive -40 degrees, with all my protection and mulching it never came back. I had perennial grab bag nothing even sprouted. Not single clematis germinated to grow.A tiny seedling of red Japanese maple $30.00 each pc.how can that be survive at that tiny when transplanted. It was not even 4 inches growth. In your catalogue describes like Japanese maple tree. Not a seedling.I am proud of my gardening and I have a very beautiful garden,found your plants are low quality very tiny or of no life when it arrives.After all that It is unfortunate they do not keep up with the guarantee they offer on the web pages.
At least I wouldn't recommend any body from Chicago to use Spring hiIl for their garderden requirements.(May be the Chicago Weather)

I just received my letter stating that I could no longer order from Spring Hill and Brecks, because they were not a good fit for my gardening needs. Basically for being a conscientious consumer and taking them up on their lifetime guarantee. They stated that they had replaced 80% of my orders. I tried to get the plants to grow that they sent me. I'm not a bad gardener, I'm a Master Gardener and have many beautiful plants in my yard that I have ordered and purchased locally.The plants that Spring Hill sent to me were either very small or sent at the wrong time of year.I had decided that I wouldn't being ordering from them again, but I still would like to use the credits they issued since they couldn't refund my money. I would advice everyone to order from other sources. Company's like Bluestone and Gardening Crosssings are excellent company's to deal with.

My order was placed April 3,2008. In Chicago the best time to plant astilbe and the other perennials ordered is early May. I assumed they had lost the order when nothing had been received by early June, so I filled in with local nurseries. The astilbe came first- about 1 1/2 months past normal planting dates but at least it was in good shape. The golden marguerites arrived- pitiful plants. The leaves were crunchy brown. I planted them anyway and two out of six survived. My golden marguerites have started blooming- but wait- they are white daisy-like flowers- not what I ordered.

Finally at the end of the month, the last bit of the order arrived -asclepias-and these plants were not too bad although way behind schedule. Imagine my surprise when planting them to find that one plant had a little thriving ant colony!

So I am through with Spring Hill

I am sorry to read about people's negative experiences with Springhill. This spring I received a catalogue with an offer where I could buy up to $25 worth of stuff and not have to pay anything. How could I go wrong? So I bought a white tree peony named Goliath and paid like $2.00. It is growing nicely in my yard, and I hope there will be flowers in the next few years. Although my Dad bought a Mock Orange from them 4 years ago that was supposed to be very fragrant. It didn't bloom until after he died and Mom was waiting for it to bloom in his honor and she was really angry because it had absolutely no fragrance AT ALL!!!!! I told her to call them but she has not gotten around to it yet.

I ordered approximately $200 worth of plants from Spring Hill in fall 2007. Mostly basic perennials: Shasta daisies, monarda, coneflower, achillea, and the like. Nothing tricky. I knew that because this is mail order, the plants would be smaller than locally purchased plants, but I'm starting a garden from scratch and have the time and patience to let them grow. (I don't have the cash for the prices our local nurseries charge!) This was before reading all the poor reviews, so I was a little worried!

I'm glad to report that this summer I'm showing about a 90% success rate with my Spring Hill plants, which I consider quite good. (NC is in drought conditions, after all, not to mention our heavy red clay.) The stuff that didn't grow (lost about half the lavender; asclepias didn't break dormancy) was my fault--poor site selection, a few things were marginal for my microzone. I'm not asking for replacements, because the results would likely be the same and I knew they were riskier choices for my garden. For the rest, planting in fall and patience on my part is paying off.

The pink delight butterfly bushes are now each about 4 feet tall and blooming their heads off! I had little hope for these, as they arrived in 4-inch pots and were nothing but a couple of short sticks. I also had to move them several times due to some emergency landscaping fixes. Once the weather warmed up, though, they started growing like weeds. Wow!

The Shasta daisies, yarrow, and marguerites have grown bigger even than the site descriptions, have taken over the front bed, and have been blooming nonstop for over month. Monarda's big and blooming. Rudbeckia plants are sporting huge leaves and many, many blooms. Same with the coneflowers.

All in all, I'm very pleased with the results of my fall order from Spring Hill, and have put in another order for delivery this fall. My experience with perennials is that it's better to plant them in fall instead of spring. Shipping conditions are better, meaning better plants on arrival, and the plants have the winter to establish strong root systems.

Regarding customer service, I honestly have given up expecting good service from ANY company, but when I emailed to report that my butterfly bushes hadn't arrived, replacements were sent as soon as they were available and shipping conditions were appropriate. Good enough for me.

I placed an order on March 1st of this year - and many of the plants have YET to ship - they now have a "delivery estimate" of 4/12 - 9/15. So in which of those 5 months will they get around to shipping?? What is wrong with these people? You'd think that orders placed in MARCH would have shipped months ago - I am going to attempt to cancel this order, but who knows if they will actually do it. This company seems to get worse and worse. Here's a suggestion Spring Hill - why don't you try actually GROWING the plants you advertise, instead of always having them either out of stock, or constantly delayed. I will NEVER place an order with them again - btw, the best experience I've ever had was with wwgreenhouses.com. They have FABULOUS plants - and they are SO healthy and large when they ship them.

OK, the best piece of advice i can give is NEVER EVER ORDER FROM SPRING HILL!!!!!!!!
I placed an order for $500.00 in a variety of plants and flowers in march and have never been so dissapointed. After speaking to customer service and checking my order status, my plant arrival continued to be delayed and delayed until finally my order was cancelled bc they were out of stock. Living in the chicago area, summer lasts for maybe 4 months at the most. It really puts a damper on creating a beautiful garden when your order gets cancelled at the end of June!!!
Also, the customer serivce reps at spring hill are extremely rude and have absolutely no remorse or reason as to why my order was cancelled. These agents are just plain dumb as well.
To make matters worse, they still have not refunded the charges on my credit card.
This experience was completely different from the pleasant experience and beautiful flowers that arrived when i went through spring hill approximately 12 yrs ago.
Be smart, avoid this company!!!!!!!

My recent order from Spring Hill Nursery, placed in February, was supposed to arrive at the "ideal planting time for my area." When the plants hadn't arrived by late-May, and my spring planting was pretty much finished, I went to the site to cancel my order. Although the process appeared to have worked, I didn't receive any confirmation that my order had been canceled. I tried again. Once again it seemed to go through, but a week later there was my order showing an estimated shipping date of June 26. I phoned to cancel and was told my order was canceled. I figured that was that.

At the end of June I received a box from Spring Hill filled with heat stressed echinacea. Spring Hill's packaging is decent, I'll give them that. Their prices are reasonable. Though small, I think the plants would have been okay had they been shipped WHEN THEY WERE SUPPOSED TO HAVE SHIPPED.

About 10 years ago I ordered from Spring Hill and had a good experience--their bare root plants arrived with perfect timing and all of them grew and thrived. I'm sad to say that the company has taken a turn for the worst in the past decade.

In March of 2008, I ordered two Japanese Maples. The catalog indicated they were 2-3 feet tall. They were finally delivered June 7 and were 10-12 inches tall (and 4 of those inches were the pot!). The shipping information indicated that they had run out and that these were replacement items. Since I placed my order in March, I wonder who got the "good ones."

I complained, and got a response from Customer Service that went something like, "Dear Valued Customer, we appreciate your correspondence. Your order was shipped June 5, 2008." Talk about "phoning it in." I didn't even bother to return them, as I don't want to deal with Spring Hill Nurseries ever again. The Japanese Maple "trees" ARE alive, planted in my flower garden, but I don't think they're getting enough sun - the petunias are shading them.

I have been gardening for about 10 years now. I am writing a review on this company (and its sister scam artists) to WARN new/novice gardeners about this company et al. I also was ripped off by them in the beginning and didn't know any better.

Yes, the tease is enticing--like said previously here--- that $25/$50/$75 dollar coupon is a scam. You pay full price for dead/dying plants and NEVER receive the rest of your order. Replacement is pointless--yes they ship a new one, just like that dying one you received initially. Usually, the replacement comes long after it is timely to plant it. Also, you are paying top dollar for these twigs, which makes the coupon pointless. This is especially true since you can find most of their offering at any local garden center for the same price or less.

Newbies please note--stressed plants do not recover--you cannot love a young fried plant back to life. If it survives its likely stunted and will never look like that full color picture. (This applies to those box stores where they set plants out too early, on pavement, not rated for your zone, etc--you will experience the same result as the twigs you get from Spring Hill et al.)

I truly encourage everyone to spend their hard earned dollars at any of the other vendors with high ratings listed here at gwd. You will quickly learn you have a green thumb after all when you start with healthy robust plants.

Please HEED THE NEGATIVE FEEDBACK ON THESE CROOKS.

"

Sent the following to the Customer: I am writing regarding your posting on Dave's Garden/Garden Watchdog. I apologize that you have not had a good experience when dealing with us. However, our coupons are a legitimate offer, and we do offer a lifetime guarantee on our plants - local nurseries do not generally make that guarantee. If you have received plants that were not satisfactory, please contact our Customer Service Department and they will be happy to offer a reship, issue a credit or refund your money."

Awful company and the same with their sister companies. I was placed on a delinquent list after ordering hundreds of dollars from them because they said I had asked for too many replacements. This is not true, I only asked for several replacements. The plants are not like the pictures, many arrive in bad condition and die.

I went the whole nine yards with this company and filed a BBB complaint. They responded sarcastically and refused to address the issues with the poor quality of their plants.

This is plenty of life after this company. I found several and they must have rung up over $300 in business this spring and summer 2008.

The 100% guarantee is a lure to get you to purchase from you. They will suddenly not ship and when you call they say, "I am sorry but your use of of plants does not work for you."

STAY AWAY FROM THIS COMPANY AS WELL AS HENRY FIELD'S, BRECK'S, AND OTHERS I CANNOT REMEMBER. JUST REMEMBER, THEY ALL HAVE THE SAME PHONE NUMBER FOR CUSTOMER SERVICE.

DON'T GET SCREWED BY THESE MISERABLE FALSE ADVERTISERS AND POOR QUALITY PLANTS.

I would never recommend Springhill Nurseries to anyone. There "Lifetime Guarantee for as long as you garden" is a complete lie. As soon as they think you have had enough of your dead flowers replaced, they tell you that you are no longer in good standing, and you can no longer get any replacement flowers. I would like to know what good a "Lifetime Guarantee" is if they can get away with stuff like this. I also think they should be reported to the Better Business Bureau, so I did. I am also thinking of calling the Attorney General of their state, to complain.

I am a little bothered by this company. I ordered a plant quite awhile ago & was checking on why I haven't received it and I got the impression that I have been blacklisted..is that the proper wording?....I ordered a passionflower(maypop) and when I call today the person on the other end of the line says that they are no longer mailing me things and my order was cancelled....I guess maybe you guys are tied in with Henry Fields & Michigan Bulb or something and I have been wiped clean of all of these accounts since I have had issues with Henry Fields..I guess there are other places out there that are willing to take my money...

This is my letter to SH, I am just shocked about this company, boy was I fooled!! Sorry this is long.

I am faxing to you my order confirmation I received from your company on 6/8/08.
According to your fax I was to have received an acknowledgement via e-mail, I do not recall ever seeing this.
I called your company yesterday and spoke to XXX, who informed me that my order does not exist and I never placed an order for the product. I tried repeatedly to explain to XXX that I had the confirmation and would like the product ordered.

XXXexplained (very poor choice of word), that I could not get the products anymore, they are not available. But I can order it in January of 2009.

Win win for Spring Hill, not only do I assume that my credit card is going to be charged for a product I never will receive, I will not be able to take advantage of the buy a product pay only the shipping cost.

I am very disappointed in the customer service I received from XXX. I always thought it was the job of the company to keep them coming back and do what ever it takes to keep a customer. What I got was we don’t have your order, we don’t care if you have a confirmation page. I expressed my concern of fraud to XXX, and well, he did not care about that either.

He was not happy I asked for the fax number to your company, but he gave it to me.
I doubt any one will contact me. Spring Hill is out nothing but a customer.

I would like my order re-instated for the amount shown on the confirmation. I am fine receiving my plants in the spring.

Possibly your management team would like to review your service skills. In this competitive world, one unhappy customer will do much worse for your company than 10 happy ones. You can bet I will spread the word about Spring Hill Nursery.

I placed two orders this season online, one with the 50% off coupon and the other with up to 70% of offer. A few of the plants did not grow. Although I realize the sucess rate from ordering mail order plants is not usually 100%, I sent a detailed replacement request and the replacements arrived super fast and much to my delight I received more plants that expected. I even have blooms on the Lupine, which I have never had any luck growing. There was only one plant, Columbine that was out of stock. I was told they would send it next year. Overall, I am very pleased with the my plants and the Customer Service and will order online again.

I placed an order in early May and received half the item in early June, and was told that's all they could supply. A short time later, I called to check on the rest of my order and was told it would ship the week of 6/17. On 6/28, I called to check on that shipment and was told it was cancelled due to
unavailability. Never once did I get an email, postcard, or phone call from anyone @ Spring Hill notifying me of these issues. I could have purchased my plants from a local nursery, instead of waiting for nothing. I will never order, or recommend Spring Hill to anyone! Their customer service sucks!

This company suckers you in with the big discount off your order but when you get the plants you find the size and the condition of the plants weren't worth ordering. I ordered a viburnum which was little more than a dead twig when I received it. I received a replacement and it was hardly any better but survived a little bit longer. The other plants were very poor quality and most didn't survive.
At about the same time as that first order I did order a set of 9 miniature roses. Although very, very small plants they have all done well.

"

D-mailed Customer on 6/25/08 asking for information so I could possible offer some type of resolution; as of today, I have received no response."

I placed a $145.95 order for 41 plants with Springhill online on 3/2/08 using a 50% off promotional code. As of 6-18 I have only recieved 17 plants. After contacting costumer service and filing a complaint with the BBB, I was told 2 days ago by a Gardens Alive costumer rep. that the rest of the order should ship by the end of the week. I went online today to check my order status and the rest of the order has been cancelled without my knowladge. So I gave them another call to see what was up. And was told it will not be shipping that their season was over and if I wanted the plants to reorder them seperatly for Fall delivery. Of course I cannot reuse the promotional code to reorder those same plants at this time. So here I am with a very large empty flower bed. I was a first time costumer and will now be giving my buisness to Bluestone. That all being said the plants I did recieve arrived in good condition. You cannot trust this company to give you an honest answer to your shipping and availbilty questions.

"

D-mailed the Customer on 6/25/08 asking for their information to try to offer a resolution; as of today, I have received no response from the Customer."

I have ordered quite a few plants from both Michigan Bulb and Springhill over the years. Many of my daylilies and 1 phlox died over the winter. (they were sent late into the fall and I am surprised any actually lived) I decided to use their "lifetime guarantee". I E-mailed them and told them that I had 6 daylilies and 1 phlox die and I wanted them replaced. I gave them the exact item that died. I received today via UPS...10 daylilies and 12 phlox. Out of the 12 phlox, the one I wanted replaced was not even in there. Then via US Mail I received a black list letter from Gardens Alive telling me that I a have had 80% or more of my items replaced so I am no longer able to do business with them or any of their sister companies. I am also in receipt of a $24 voucher from them from some lilacs that were sent to me as dead sticks, which apparently I cannot use. I called customer service and told them that I did not ask for the 22 items they sent me. I am supposed to wait to hear back from someone within 24-48 hrs....I am not holding my breath.

Their letter also stated that I needed to look online for their testimonials from satisfied customers....so here I am!

I would have to agree with another user who said that their "guarantee" is just a black list. You are not actually allowed to use it. My question is...Can they actually stop you from doing business with them if their guarantee is" If you're not happy with any item you order from us, notify us anytime for a full refund or replacement, whichever you prefer.
What's more, any item that does not grow and flourish to your complete satisfaction will be replaced free--with no time limit--for as long as you garden." It does not state any limit anywhere to me!

DO NOT, I repeat, DO NOT order from this company or any of it's affiliates (Gurney's, Michigan Bulb). At least, don't order from them if you actually want your plants.

I ordered from Gurney's, Spring Hill and Michigan Bulb this year. Over $200 worth of items. I waited and waited for my items. I checked my order status online and they kept pushing my delivery date back. Today I decided to call and see what was taking so long. At this point in the growing season it is really down to the wire for planting vegetables and flowers, at least if you want them to look nice and develop sturdy roots.

I called Gurney's first, they told me that they did great business this year and because of that they took too many orders, couldn't fill them and would not be able to ship my items. Wow! Wouldn't it have been nice to let the gardener know that? And in enough time for the gardener to get plants from elsewhere?

Then, I noticed that the customer service telephone number (NOT 800, by the way) was the same for Spring Hill and Michigan Bulb. So I asked the "customer service" (if you can call what this dink was doing 'service') about my orders with their sister companies. Sure enough, half of those orders weren't going to ship either. No notice. I had to call them, half way through the planting season, for them to tell me I won't be getting my plants.

Here is the real kicker: each of these companies offers this $25 off coupon. But it is a SCAM! They send you half your order, the part you paid full price for, and then they "can't fulfill" the part of your order that constitutes $25 off. It is a total "bait and switch" operation. They lure you in with the promise of $25 worth of items for free and then scam you out of them.

And you are really lucky if you get anything from them at all. Even notification that you are not going to receive your plants.

DO NOT DO BUSINESS WITH THESE SCAMMERS!!!

"

D-mailed Customer on 6/18/08 asking for their information so I could offer some type of resolution. As of today, I have still received no resonse from the Customer. The $25 coupon is a real offer. If a plant cannot be shipped (due to out of stock, crop failure, etc.), the coupon will still be applied/prorated to the existing order."

The one thing I orderred from them died (hence the neutral), but their customer service is great!

They're replacing my mock orange at no cost - no questions asked.

I'd order again.

I placed an order with SpringHill back in April '08. It's been 2 months and during that time my order has continuously been pushed out later and later each time I check the status of my order. They have not made any attempt to communicated with me directly to explain the ongoing delays, but have simply pushed my shipment date out again and again.

"

D-mailed the Customer on 6/16/08 (day after they posted their rating) asking for their information so I could see if there was something I could do to get their order to them. As of today, I have received no response from the Customer."

I have been a faithful customer of Springhill Nursery for at least 15 years. In the past they have always been very helpful in correcting any problems that I brought to their attention ,even though I just overlooked a number of them. Last year I puchased a number of plants from them. Two of the plants that I really wanted did not come up this spring. I contacted Springhill and asked for replacements as stated in their catalog. At the same time I placed another order. The new order arrived as promised but no replacement. I called and was told that they were being shipped at once. Still no relacements. I emailed them and was told that they no longer had the items in stock and they were giving me a credit. I tried to make an order using the credit and was told that they would not accept it. They said that they had no records of my purchases since a new Co, had bought Springhill out because of a bankruptcy. I immediately canceled all orders to Springhill and Becks and will not be doing business with them again.

I really wish I'd come here first. I'm very disappointed in my experience with Spring Hill Nursery.

On May 20th I placed an order for 18 plants (9 varieties). I logged in from time to time to check the order status. I then noticed that the estimated delivery dates had changed. Many of them had new dates in July. I sent an email through their website. When I had not yet received a response I phoned customer service. I was told by a polite male on the phone that the order should ship in full with the possible exception of one plant which appeared to be on back order. He mentioned that they certainly realize that shipping in July would be much too late. He also mentioned that the shipping estimates on the website are wrong and they should not be referenced. The next day I received an email response from Rose stating that all orders would ship by June 13th. Anything that does not ship by then will ship in the fall. Since I really wanted these particular flowers, I decided to wait.

It is now June 14th. I received no notice of shipment so I logged into the website. The order shows that it has been partially shipped. Of the 18 plants I ordered, 3 shipped and are due to arrive on Monday. I called customer service today and was told that they have one last shipping day on Monday for orders that have been 'printed'. Unfortunately, my order is not one of them. Why did I wait so long for such a low fill rate? I stated that I would not have ordered if I had any idea that I wouldn't be receiving even 20% of the order. In the future, I will definitely not repeat this mistake. I canceled the order and will be visiting nurseries to see if I can find any of the plants I didn't receive from SpringHillNursery.com

I REALLY wish I'd come here first.

Four years ago I e-mailed them about a problem I had with plants I had ordered. They responded by stating "Thank you for your email. However, we are unable to respond to it at this time due to our current backlog in emails. As this is the busiest time of the year for us, our representatives are working very diligently to ship all of the orders in our system. Sending multiple emails will only slow down our response time to you. We thank you in advance for your patience in this matter. We have had a record number of orders along with a long cooler spring season, which has delayed us in getting your order to you in a timely manner. Our greenhouse team is working around the clock processing thousands and thousands of orders. If there is a problem in fulfilling order, we will notify you by mail."
I am still waiting. I've saved their response but it's been so long I don't even remember what the problem was! I haven't ordered from them since and will never do so again.

Of all the Garden's Alive companies I will never use this one again and will recommend that you do not either!

I took advantage of a coupon that everything I bought was 1/2 off and made several large orders in Feb. Original ship date was mid April, over the months the dates kept being pushed out. To the point that by the end of May the ship date was listed as mid July! Are you kidding me? I canceled right away and will not be back.

By using Dave's Garden I found Bluestone Perrenials who had a 1/2 price end of season sale and they shipped potted, gorgeous (NOT bareroot!!!) plants that arrived 1 week from order date!!! woo-hoo.

Generally, I've had good experiences with Spring Hill. I appreciate that theirs is often the first of my several plant orders with several different companies to be delivered. I often get theirs before I receive anyone else's. I have had great luck with their columbines and quite good luck with their white dragonflowers and delphiniums. Once in awhile, a bareroot plant fails to break dormancy and may have been dead when I received it, but that is rare. When plants are dormant, it's hard to tell if they actually are still alive. If I order twelve plants and eleven grow, I feel I've done quite well. And these are the kinds of numbers I've usually experienced. I think it is unrealistic to expect 100-percent dormancy emergence, though it's nice when that does happen. Many factors can effect a plant's coming out of its dormant state, that might not be caused by any fault of theirs.

They always send me an e-mail letting me know when my order will be / has been shipped, so I know what to expect, and it always arrives within the time-frame they indicate.

I have used their coupons and have saved quite a bit of money. I also belong to Garden Solutions, and I get a members discount when I order.

I intend to continue ordering from Springhill, and am surprised by all the negative reviews I see here.

I have ordered from Springhill several times, was never real impressed with the plant that arrived, but never asked for a replacement per their Lifetime Guarantee until now.
I also ordered some plants this spring -- it's been 4 years or more since I placed an order with them.
Here is a quote from there site:
In all cases, we choose the " fastest, most efficient" way to send your order—via the U.S. Postal Service or United Parcel Service. Large orders may be shipped in more than one package.
Quotation marks I added, should say cheapest for them, and my order was not large.
They used the cheapest method which involved UPS driving past my home to take the packages marked "Perishable Live Plants" to the U. S. Post office several miles away and dropping them off so they could be put in the mail carriers car and driven around on her route that day and then a notice is left in our mailbox saying the "Perishable Live Plants" can be picked up at the Post office several miles away anytime after the 8:00 am the following morning, convenient.
The first delivery we got the notice on Saturday , so that meant the soonest I could pick it up was Monday, " fast and efficient".
I didn't understand the procedure at that time and had gone to the UPS tracking site, it said that package had left the local UPS center ( about 20 minutes away) and was on it's way for delivery. So I watched the UPS truck go past our driveway to the neighbors and waited for it to stop on the way back out to the main road, it just kept on going. I thought maybe they have 2 trucks in the area today.
The next morning (Saturday) I checked the tracking site again, it said at 6:40am a notice had been left ( UPS doesn't deliver on Saturday). What was going on?
Well maybe they had come so I go outside check all over the porch, no notice. Maybe they left it out by the gate, maybe it blew down the road, I hunted all over and no notice. I'll just have to call Monday.
That afternoon there is a notice in my mail to pickup a parcel at the Post Office on Monday.
When I called Springhill Monday I was told they didn't know why UPS hadn't delivered to my house directly.
Next package pretty much the same thing, so I called Springhill again and this time I was told that UPS doesn't deliver packages under 2 lbs direct ( this package was 1.60 lbs). It had to be replaced as it was smashed and some plants mashed beyond recognition.
Third times the charm, not exactly. This was a replacement of the last package, I knew what to expect as far as the delivery went, the parcel looked great. I opened it up, see some nice greenish leaves. I open the final wrap and look at the plants, WOW, leaves laying all around and stemlike sticks coming up out of the dry-as-bone soil mix. As I pickup the pot the leaves fall off and the stick-stems fall over.
So I just got off the phone with Springhill and I am supposed to receive a refund check within 4 weeks, of course it doesn't include the shipping. And this time I was told that UPS doesn't direct deliver packages under 5 lbs, that darn UPS.
Well I had researched the UPS shipping and Springhill ships "Basic" not "Ground" like most reputable mailorder. I had plants delivered from another nursery today, under 5lbs, UPS Ground that came right to my door and the shipping was $1.00 less then " fast and efficient" Springhill way.
Also if they would have shipped my whole order together instead of in bits and pieces it would have been over 5 lbs.
Like I said I had ordered from them in the past, don't remember all this hassle, quality products and customer satisfaction have been flushed down the toilet.
Now I am waiting for my last package from Springhill, LENTEN ROSE ROYAL COLLECTION, wish me luck.

"

D-mailed the Customer on 6/16/08, asking for information (name, address) so I could locate their account and try to offer them a resolution of some sort. As of today, I have received no response from the Customer."

I was very satisfied with Springhill nurseries the plants arrived as described and on the date they were scheduled, I had ordered the red perennial garden collection and every plant has grown beautifully and is the envy of my neighbors! I also ordered the primose lilac and it too is looking very healthy and beautiful, I have to also mention that I ordered the old fashioned purple lilac and left it in its container while on vacation, I forgot to mention to have it watered with my other plants much to my surprise it was barely allive I planted it and 3 days later there were several leaves on the plant I'm looking forward to the future with my trees and plants and would definitely order again from Springhill nurseries.

I wish I had read these reviews before ordering. Same as everyone else, waited 2 months for my order before I finally called to cancel and was then asked to call back the next day as 2 of my plants were being shipped that day. I didn't understand why that had anything to do with not being able to cancel the rest of my order (unless their response the next day would be 'the rest of your order is being shipped today, we can't cancel it'). I talked to the manager who did cancel the rest of my order, but kept saying how busy they were as this is their last day and they are shipping, and they have to ship thousands of orders. Well, so are thousands of other companies who do manage to ship thousands of orders and on time! Never got a response why the ship date kept getting pushed back and back. It would be nice if they proactively told you your delivery date is being delayed. I think they just hope you won't notice and cancel your order.