Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

I also ordered couple times from Spring Hills. Overall, not too bad for mail order plants. Small, but usually packed well, customer service is good.

One thing I am not happy, when you place an order, they send you a confirmation email with only a link to their site, ( in stead of giving you a list of plants with price you paid like other company). Since they ship their plants in multiple shipments and over a long time, later I would forget what I have ordered and what I already received.

Now I have some Out of Stock post card sent to me, one of them is for Hakuro Nishiki Willow, double checked their website, you can still buy it, don't know what they up to.

Also, didn't they return the money for those OOS plants? I need to check my credit card bills~~~~~

Avoid doing business with this company!

I have (unfortunately) ordered twice from Spring Hill. I ordered lilies, and got day lilies instead. I ordered Freedom Roses, which were advertised as being incredibly disease free and fragrant. They are the most disease-prone roses we have (and we have about 30). They also have no fragrance whatsoever!
Years went by, and I forgot just how disgusted I was. I ordered two iris. When they arrived, I tried to find them on their site to recall their exact color, for planting placement. So I went to their web site and couldn't find the irises described there. Then I emailed them a question: what color is this (named) iris!. Weeks later, I got a generic response on how to plant irises! Very, very helpful indeed!
Folks -- you have been warned! These people don't care at all, and you WILL suffer for their bad attitude!

"On Oct 12, 2011 12:43 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate your feedback to better serve our customers. A customer service representative will contact you for your account information and help you with the color of the iris and we can reship some new roses to you."

Posted on September 28, 2011, updated October 6, 2011
Posted on September 20, 2011, updated September 28, 2011
Posted on September 27, 2010, updated September 20, 2011
I order from this company a little every year, it is hit or miss with them. This year their potted plants were in good condition and are growing. However their bareroot oriental poppies are not great-each bag (except one) had two roots in it, but on several of them I could not tell the top or the bottom as their were no root hairs, or any telltale sign of which end was up. So I did the best I could in planting them correctly. They should be more careful in their inspections. Another plant I ordered in May, won't ship until March 2011. They are not consistant with their service. Sometimes they are great, the balance of the time they are sub standard.

"On Sep 28, 2010 8:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We appreciate your comments to better serve our customers. We will have a customer service representative contact you about your poppies.
"

Placed a smallish order with them early this Spring for a passionflower collection (contained 3 pots -- two hardy, one tropical), the burgundy painted fern, and a dicentra "burning hearts", as I had a coupon (as does everyone) and I thought these were a good value.

All 3 were shipped separately, and this is where it gets confusing. The fern came when they said and it's nearly tripled in size and doing beautifully. The hearts came next, bagged as bare-root, and it was DOA. The passionflowers weren't to be delivered till the summer. When they did arrive, they were all healthy and are now doing well. I emailed them about the hearts and they set up a re-ship for the fall, when they'd have more. Well, it's now the fall, and it was re-shipped to, unfortunately, the wrong address. They re-shipped again after I mentioned this, as FedEx proved useless. I now finally have it in my hands and it's looking good. It just took a long time to get here.

I am overall happy with the product and the price, and I am amazed by the degree to which they stand by their products and guarantee delivery. To a degree that perhaps other smaller nurseries can't. However, they are very slow to answer email; I think they could stand to hire another few staff for managing orders, because as of now it seems as if they're victims of their own success.

"On Oct 5, 2011 9:11 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your feedback. We really appreciate hearing from our customers, good or bad, to help us provide better plants and service to our customers. If we can be of further assistance just let us know. Your suggestion of more agents in email will be sent to the appropriate department."

Some of the plants didn't survive the winter. After sending an email stating which plants didn't make it, they promptly sent replacements w/o any questions. Very pleased with the warranty.

"On Sep 27, 2011 2:30 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you very much for your nice review. We do pride ourselves on taking care of our customers."

I have ordered flowers, roses, shrubs, grasses, you- name- it, from Spring Hill Nursery Since 1990! It is my favorite mail order catalog!! I have ordered thousands of dollars worth from them. I have ALWAYS been pleased with their services.. They have always replaced the items that needed to be replaced. It is an enjoyable challenge to see if I can get the ones that don't look so well from shipping, to thrive. Also, I have always been pleased with the shipping timing , as it is usually the best time, according to the weather. I have never had problems getting items replaced as needed and there have been several through the years. I have lived in different places and their plants will usually thrive for me. I am always so excited to see the new Catalogs come in and I sit and look at them for hours planning, picturing certain things in my yard and deciding what I want to get. In all those years, I do not recall any negative issues with the plants or the people working there. I have called and asked lots of general questions about gardening and have always had polite and helpful people. I do recommend Spring Hill Nursery, Breck's, and Iris Lovers. Thank you, Spring Hill and assoc.!!!

"On Sep 23, 2011 3:51 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for your wonderful testimonial. We really appreciate your feedback. Happy Gardening to you.
"

I have been ordering from Spring Hill and their affiliates (Gurney's, Brecks) for over ten years with generally positive results. This year, however, my order arrived in mid-March. As I live 1 mile from the Canadian boarder, by mid-March I still have a foot of snow on the ground. I called customer service, and reported that although everything looked great out of the package, I was uncertain if I could keep these plants, particularly the roses, alive on a windowsill until I could transfer them to the garden. They apologized and sent me a five dollar coupon towards my next order.

I now must retract my initial complaint. Not only did the plants survive in a window for several weeks, they have thrived. Several of these plants are so now so big they look as if they have been there for years--without any fertilizer!

I know this is a long time ago, but the memory is still very painful in my mind. In 1998 0r "99 I ordered about 50 or so privet hedge and a long row (forgot how many) hybrid poplars from an associated company of Burgess called Spring Hill Nurseries . The Privet hedge plants all arrived very mushy and moldy, but I planted them anyway, being used to Gurney's who always replace if their plants fail to grow. A few did survive out of about 50 plants. I contacted the company and was told they will not do anything to replace the plants unless I have the original shipping label, which of course we had thrown away. I sent them a photocopy of my credit card statement proving the purchase had taken place but they were totally unmoved . No original shipping label- no replacement or refund. I vowed I would never order anything from them again and I never have or from any other company that says they have a one-year guarantee IF YOU SEND BACK THE ORIGINAL SHIPPING LABEL. I suspect they are all one big company ripping people off under different names, they all seem to be out of Ohio or Illinois.. I am an avid gardener and keep getting catalogs but the first thing I look for is this " original shipping label " stipulation. I think they know people throw the yucky packaging away ASAP. If it has that on there it goes in the garbage. I never intend to order from any of these companies again if I can possibly help it. Even if Gurneys has small plants they are alive and they do grow well , and best of all they are actually honest and replace plants that don't make it. BTW all the hybrid poplars did survive and are very hard to kill. They have very high roots that get in the way when you mow the grass.

Posted on June 8, 2011, updated August 9, 2011
Posted on June 6, 2011, updated June 8, 2011
I have ordered a significant amount of flowers from Springhill Nursery. The pros from my perspective, are some items are attractively priced, some of the grab bags are excellent values, customer service has been friendly, and honest. I like the aspect of not having to run out to the store to purchase things and have a record online of everything that I purchased. I will say that the bulbs seem to be doing better than the one's I purchased at the local box stores.. i.e. currently counting 9 out of 10 lilies up from Springhill, while the box store, not sure if I have more than one or two up out of about 20.

I am waiting to see the outcome of my various orders to determine if my rating will move to negative or postive. I have placed more than one order on the same day, the one I placed second has mostly shipped, the one I placed first, sometimes for the same item has many of the same items not shipped. I recommended Springhill to multiple friends, and they ordered the same items on the same day. They have received theirs, but I have not received mine, and some of the items are the same thing. Also looking through my order history, I am noticing some of my older orders have one random item that has not shipped, while a more current order of the same thing has shipped. The expected ship dates keep getting pushed out further and further into the future and I was told today, that I may not recieve all items this summer. I am trying to get everthing in this summer so that my home is ready for a wedding next year. At this point in time based on my experience, I would recommend ordering very early in the season as it does seem like you will have a greater likelyhood of receiving all of the items that you ordered in time for planting. Again the next couple of weeks will determine if I would recommend Springhill to my friends any longer.

A couple of tips... if you are ordering plants that are already growing... splurge for the slightly larger size, i.e. 4" or larger especially on the bushes. The quality is a lot better and it seems to transport in the mail better so it arrives in a much better condition.

I placed three orders with spring hill this spring- hydrangeas, butterfly bush and an assortment. All arrived safely, and were moist. All lived except 2 I forgot about in my garage. Hardly there fault. I would shop with them again.

"On Jul 26, 2011 4:33 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for taking the time to share your experience with us. We offer a lifetime guarantee on our plants. A customer service representative will contact you for your account information and reship the plants to you."

I have had three bad experiences with this company.

- The first was when I ordered irises to plant in zone 5.
They arrived when the ground was almost frozen.

- The second was this Spring. My order arrived several
weeks before the snow had melted.

- The third was this Summer, when I ordered 3 of the
shade grab bags. Most of the plants required full or
partial sun. Virtually none of the plants shown in
their catalog were included; Instead, I had: blueberry
bushes; ornamental grass,which tends to freeze in this
region; and various other plants that I just threw out.

As an attorney, I considered filing complaints with the appropriate state and federal regulatory authorities, but I just don't have the time to bother. BUYER BEWARE!!!!!!!

"On Jul 21, 2011 12:11 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the trouble with the shipping of your order. We base your grow zone on the USDA Hardiness Zone Map. We understand there are micro zones which causes the temperature to be slightly different within the same grow zone. Unfortunately, we are unable to determine these zones based on zip codes, which are used by the USDA. If you let us know at the time of placing your order what time of month works best for your area, we can update the shipping time on your order. A customer service representative will contact you for your account information."

Posted on March 31, 2011, updated July 18, 2011
I really should have checked this page before I ordered! I ordered foxgloves and 2 daylilies during one of the 50% off sales. I received an e-mail that my order was shipped and when I tracked the order via their website the estimated delivery was 3/22-3/24. I was going to be out of town so I rushed to prepare the gound for planting and made arrangements for someone to come and check the mail for my plants and plant them. As of today, still no plants. When I try to track the package using the tracking number from Spring Hill, it says the package cannot be tracked and to contact the shipper. I contacted customer service 3/25 and received this:

"Thank you for your email. I apologize for the inconvenience. I have reviewed your account and see that your order was shipped on 03/19/11. Please allow 7-10 business days for the delivery after shipping."

7-10 days to ship plants from OH to PA??? And why did the order tracking say estimated delivery was 3/22-3/24? I am not holding out hope for my poor plants that have been in transit for 12 days...people need to have accurate tracking info to prepare for shipments. I will not be ordering again.

"On Apr 8, 2011 2:42 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. A customer service representative will be contacting you for your account information to check on the shipment of your order. I apologize for the inconvenience.

NICE CATALOGS – BAD PLANTS – WORSE ATTITUDE

SPRING HILL NURSERIES should spend as much time producing ACTUAL plants
as they do in producing their FICTIONAL CATALOGS

each year their catalogs arrive in the dead of winter
and I am seduced by the exotic pictures of these stunning flowers and plants that they feature
only to be disappointed come spring when they arrive

this year was especially the worst –

ORDER ONE –
I ordered the TWO mum collections –
I was to receive ten plants 2 of each color (red – coral - bronze – yellow – lavender) in each collection
for a total of 20 plants from the two collections
when the order arrived
the plants were week and yellow
they appeared to have not seen daylight in weeks
of the twenty plants I received –
15 were of the lavender color – the other 5 were a mix of yellow and red
I DID NOT RECEIVE THE MIX COLLECTION AS I ORDERED
I should of received 4 yellow – 4 red – 4 bronze – 4 coral – 4 lavender

ORDER TWO -
during their SEASON END SALE – I ordered the famous GRAB BAG
and several other plants
the GRAB BAG box arrived -
it was a box filled with junk – I didn’t even take the time to plant them
you could see that the plants were packaged several weeks before shipping
they had little if any life left in them – plus (as has happened with others)
they were mostly outside my zone
I was so disappointed

for the rest of the order I placed – all I received was DAILY POST CARDS
telling me the items were OUT OF STOCK
yet – they still appear – for sale - on their website
they clearly DIDN’T WANT TO HONOR THE SALE PRICES

when I called and AS PER THEIR GUARANTEE asked for a refund
I get a letter from PAYMENT SERVICES stating that THEY CLOSED MY ACCOUNT –
and that they WOULD NO LONGER HONOR ANY FUTURE ORDERS

NO ASKED ME WHAT THE PROBLEMS WERE – OR IF THEY COULD HELP – JUST ‘GO-AWAY’
I guess – as long as you send them money – you can stay – but once you take them up on their guarantee -
they want nothing to do with you -

I CAUTION ANYONE FROM PURCHASING FROM THIS COMPANY
the plants are clearly of poor quality –
look at all the NEGATIVE REVIEWS from your fellow gardeners
and even worse –
they don’t seem to APPRECIATE OUR BUSINESS

with all the other alternatives out there –
why would anyone support such a company as SPRING HILL NURSERIES?

"On Jul 7, 2011 10:44 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you letting us know about the problem with your order. A customer service representative will contact you for your account information and check into the status of your account."

What IS the scoop with Spring Hill Nursery???
I placed an order with them back at the beginning of June after looking over their site VERY carefully, there seemed like a lot of happy customers and they were having lots of sales. I am in zone 4 so I was in time for spring shipping for the items I ordered. For each of the plants I ordered, the site did not indicate they were out of stock or that they were shipping in the fall, so super, I was psyched! And I got a free garden grab bag worth $100, which was a nice bonus but not the reason I ordered.
When I checked the web site for delivery status a couple days later (cannot recall the status immediately after placing the order), I noticed that several of the plants were moved to shipping in the fall, so I called customer service. They were very nice, apologized for the problem but said that the warehouse set the shipping date; they could not change it. Their web site continued to indicate that they were shipping these products in the spring and since I am so far north, I was still in their spring shipping time frame. Huh!
Anyway, I did receive their free grab bag shipment and nothing else. (BIG disappointment on the grab bag, only 2 of the 8 items sent were in my zone! Tropical plants don’t do well in northern NH so why bother to send me those???)
Then I checked the web site when I didn’t receive a shipment notice for the other items that were to be sent in June only to find out that EVERYTHING had been moved out to the fall.
The last straw came this week when I got a notice that the Loyalist hostas I ordered would no longer be available and I would be credited. OK, BUT I got a marketing email TODAY from Spring Hill advertising their 4th of July sale and what is the FIRST plant mentioned in this sale ??? You guessed it - Loyalist Hosta!!
This has earned them a Negative rating and I will be canceling the remainder of my order (Actually the WHOLE order since all I have received to date is the grab bag, big deal)
As another note, I couldn’t use the plant search option on their web site, the search results did not filter according to any criteria I set. I sent a technical note to their web site service and their response was to use Mozilla, not Windows Explorer! That is not a customer-oriented response.

"On Jun 30, 2011 11:16 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you bringing these things to our attention. A customer service representative will be contacting you for your account information and see what is going on with your order and the ship dates."

Buyer Beware! Free Garden Grab Bag with your order

I live in Chicago, what do you suppose my free plants were?
Ananas (PINEAPPLE)

There is no customer service what so ever from this company. They use overseas reps that cannot answer questions about zones or plants - it is ridiculous. I was hesitant to order from them but they did have something I could not find anywhere else. Hopefully I will have luck with my purchase and right off the "free offer" as a joke!

"On Jun 27, 2011 10:08 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your grab bag. We try to make sure the plants are hardy in your zone, or popular items that customers may choose to lift, or even bring in for the winter...for a tropical look, but based on our customer's feedback this season, we are going to make them zone specific next season. A customer service representative will be contacting you for your account information."

Ordered because someone told me about the free grab bag being offered. I ordered a mini rose bush for about 5 bucks and shipping was around 7.50. I became concerened after i ordered because a visit to the website later that day showed that the rose bush would not be shipped until spring of 2012. However my status said it would be arriving a few weeks later, so i decided to let it be and lo and behold, recieved an email a few days later that my rose bush had shipped (the grab bag had not)

When the rose bush arrived, spring hill recieved a very irate email from me. The box was severely damaged and smashed and unfortunately the plant also was as well. I planted it, but dont think it will grow. I also was annoyed that the grab bag ship date just kept getting pushed back. I asked for a replacement and when my grab bag will be shippped.

I received an email back in less than 24 hours, complete with an apology, a new order number, and $0.00 charge for my rose bush replacement. My grab bag I was told would be shipped within a few days and it was (scheduled to arrive on 6/25 now). The replacement rose bush will not be shipped now until next spring, which i understand as it is past their shipping window now.

I'm dissappointed that my order didnt ship as quick as it originally said, and the severly damaged packaging, but i'm giving a positive review based on their willingness to correct the problem. Excited to see whats in my grab bag when it gets here!

"On Jun 23, 2011 10:37 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We do our best to ship in a timely manor but when dealing with live plants sometimes the timing of the shipments can be out of our control. We always want to make sure we send nice, healthy plants to our customers."

Well, I am posting here out of absolute frustration. I have emailed Springhill twice now regarding several plants that died (right away). Not once have I gotten a response. I at first asked for replacements, but now that we're at 106 degree temps, I asked for a refund. Not going to get anything established with that kind of weather. It wasn't a ton of money, but it's the principle of the matter--if you're going to offer to "refund every cent. . . for that plant or send a replacement without charge--whichever you prefer" then you should stand by that without making the customer harass you to get that money back. I've allowed two months to go by hoping for a response to these emails--no feedback. :(

"On Jun 22, 2011 3:23 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the delay in response to your email. A customer service representative will be contacting you for your account information and take care of this for you."

Posted on June 2, 2011, updated June 21, 2011
Posted on May 15, 2011, updated June 2, 2011
Posting as Neutral for now.
I placed an order for several items, planing the garden finally after 5 years of having tghe "worst house on the block."
Many of the items will not ship for months yet. Not too happy on that account.
One item I had ordered was for 20 rose bushes.
Upon arrival the interior packaging was placed inside the main shipping box upside down. Most of the plants had come out of their boxes and the root ball was dried out with the plants wilted and yellow. Those that were not were crushed significantly. I may have been able to salvage part of the order. I notified Spring Hill and wait to see how it responds. I hope this is not indicative of what my remaining
order will be like!

"On May 16, 2011 11:58 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about the problem with your order. A customer service representative will be contacting you for your account information to check on the status of your order and your reship."

In June of 2008 I bought the zebra Iris collection from Springhill. The collection is 1 Batic, 1 Tigerhoney and 1 Baboon Bottom. I got the order # months later and happily planted them in my garden. Not much happened the first year. By the second year it was obvious that one of the Irises was not correct. I didn't know what is was but I knew it wasn't Baboon Bottom. In speaking to someone at Springhill, they were understanding and seemed to want to correct the error. Later I received a replacement Iris, all was well. This year that Iris bloomed. To my surprise it too was not Baboon Bottom. I contacted spin hills' customer service and so began the two weeks going on three of telling me that Iris is no longer available even though the were marketing it on there website and still are. I have gone back and fourth with six or seven customer service reps. they will not send me Baboon Bottom because they say it can't be separated. They want to send me a replacement certificate for 1/3 of the collection. The Iris can't be given separately but the credit can.? The credit they want to give me would not be enough to replace that iris or buy a substitute. Last I heard they no longer have the zebra collection available and they will not send me a substitute. I just received a worthless $3.31 replacement certificate today. If this is how they treat there customers I will NEVER buy from them again, nor should you!

"On Jun 21, 2011 4:21 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems with your iris. A customer service representative will be contacting you for your account information to see what we can do."

I ordered the decadence lillies about June 5, and did not receive a confirmation. I had to email them on June 20, to get a confirmation, but was advised that i was issued a credit. A credit was due, however, my card should not have been charged until the order shipped.
Eric C
Louisiana

"On Jun 21, 2011 12:11 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We appreciate you letting us know what happened with your order and we apologize we no longer had the item available. We do charge our customers at the time the order is placed. "

Posted on June 9, 2011, updated June 20, 2011
Posted on June 9, 2011, updated June 9, 2011
Posted on June 6, 2011, updated June 9, 2011
I have placed an order from them 2-3 times. The first order came out to be bad and they sent me replacement for the day liles that dies as well as ranunculus. The ranunculur never survived but I did not bother to call them since the day lilies are doign good.

This year I placed a big order that contains a number of plants and 2 grab bags that were on sale. The ship date kept getting pushed so I contacted CS and was told my order would ship in 2-3 days. It did ship but only 25% of my order :( There are many plants as well as grab bags did not ship. They have been taking order for the grab bags are even giving it free now with every order but still havent shipped the one I ordered earlier. I hope that I will get everything that I ordered this season as today is the last day to order for this spring per their website.

"On Jun 20, 2011 12:37 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know about your order. A customer service representative will be contacting your for your account information. We will pass along you comments to our web department."

Posted on June 16, 2011, updated June 17, 2011
Posted on June 16, 2011, updated June 16, 2011
Posted on June 16, 2011, updated June 16, 2011
Posted on June 16, 2011, updated June 16, 2011
Posted on June 14, 2011, updated June 16, 2011
Dear Kenneth,

Thank you for your email. Please understand that our company is based on 100% Customer Service. We are trained and qualified to answer any questions you may have or assist you with any problems that may arise. Please accept our apology for any inconvenience we may have caused you, and we ask that you consider giving us one more opportunity to provide you with world class service.

Currently the item(s) are on backorder, and we are unable to provide an estimated ship date. Please check back and we'll be happy to look at your order again. We appreciate your patience in this matter. Please let us know if you would like to cancel your order.

If we can be of further assistance please feel free to contact us.

Sincerely,

Glen
Customer Service

After ordering this shipment on May 1, 2011 for 3 of their collection of passiflora's I have waited. Around the expected shipping date being leary of this service I wrote asking on a shipping date stating that I will be gone some days and a more specific shipping window would be appreciated. I recieved some bot response stating 100% satisfaction and thought I would give them a couple more weeks. Now we are at 6/14/2011 and was just informed that the shipment is backordered and no further data on it or will it even ship. Well I have walked past several plants at local nurseries thinking I have alot coming soon and I will work with those plants just be patient. I will give a company their shipping windows but when they don't provide it's just a let down. I say don't put yourself through it and support a local nursery.

"On Jun 15, 2011 1:02 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We apologize for the delay in your order. A customer service representative will be contacting you for your account information and check on the status of your order for you."

Posted on May 13, 2011, updated June 11, 2011
I ordered 16 irises on 3/26/11. I received 4 irises about three weeks later, beautifully packaged and healthy. I received 4 more irises four weeks after I ordered them They were smaller and yellowing. Today, on 5/13/11, I'm still waiting for the last 8 irises. I have called customer service three times--they said I would have them by now. I e-mailed the company from their site over a week ago--no response. I have received no notification that the irises have been sent. I live in the same state (Ohio) as the company. How long can this take? Are they selling plants they don't have? In this day of computers, that shouldn't happen. Two days after I placed my order, I placed an order for a friend with some of the exact same irises ordered--she got hers in one month. Where are mine? This company seems very unreliable.

"On Jun 14, 2011 9:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your posting. We apologize for the problem with your order. A customer service representative will contact you for your account information and take care and fix any problems you have with your order."

I wanted you to know that for the past few years I have been a very satisfied customer of Spring Hill! I continue to brag to all my friends and family how pleased I am with your products and service! I look forward to getting my shipment tomorrow I cant wait to see the items in the grab bag.....

Keep up the great product offerings and superior customer service!!

"On Jun 14, 2011 9:42 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you. We appreciate you letting us know that our products and service have been very satisfactory for you. We always want out customers to be happy with our business. "

Posted on May 29, 2011, updated June 6, 2011
I ordered a last minute mixed perennial grab bag because they were clearing out there greenhouse. Now the shipping has been moved back to July. If they are clearing out a green house, wouldn't you think they could ship you the items in a few days? When I get these plants, it will be way too late to use any of the items (too late in the season). This is the same way Breck's treats you, stay away from both!

"On May 30, 2011 11:38 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We conclude our spring shipping in June, so we will have a customer service representative contact you for your account information and check out the ship time of your order. "

Ive seen a few of there catalogs and the prices are awesome! Found an add in a flyer for the Josee lilacs for $5 and $1.95 shipping, held on to it for sometime. Checked this site on there ratings and was kinda scared to order from them. The price won over since I've really been wanting the Josees for a long time ordered 4 and a primrose lilac (yellow flowers). I thought for sure that I wouldnt be getting them till fall so when i seen my estimated shipping was early June to mid June I was excited! less then a week later I recived an email letting me know they were shipped, my lilacs shipped in one box with each lilac in little boxes, inside pots covered with plastic and a rubber band all were at least a foot tall, already had leaves and very healthly roots. Im definitely
ordering from them again! 5 lilacs for under $40 is awesome! LOVE them!

"On Jun 2, 2011 10:15 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you so much for sharing your experience with us. We always want our customers to be happy and satisfied with our plants and service. We look forward to your future orders."

When you do get plants they are not always healthy and happy. In the two orders I have placed with them (2nd time was a 2nd chance) only about half the plants survived and I plant them the day I get them. I am willing to be flexible as mailing live plants isn't always easy, however, I had shipping issues both times.

In this last order I received all but one plant. I was told in the shipping invoice at the time of the first received shipment that the other, rather expensive plant, was on its way and would be delivered within the next 2 weeks/ by June. It has not come.

I went online to find out why and discovered that THEY CANCELED my order. They did refund my money, but they didn't contact me about it nor have I received any reason why. The plant is still listed as available for shipment so it's hardly a sold out situation and I placed the order over a month ago.

I agree with the others that say they have bad customer service. I will be ordering from other companies from now on. A few more $ for a plant is worth getting what you want when you want.

"On May 31, 2011 1:09 PM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

We appreciate you bringing this problem to our attention and apologize for the inconvenience. A customer service representative will be contacting you for your account information and more detail on what happened."

this happened a few years ago. i ordered several plants from them but they were never healthy. plants would die and i would call them and they would replace it. then they sent me a refund for a hanging rose pot which i still have because i could not use it. (i'll explain in a minute.) then i had some mini roses die and i called and a very rude hateful man told me they were closing my account because i seemed to have too much trouble with them, really insinuating that i was either inept or trying to cheat them. i am a very experienced gardener. my grandfather planted 2 rose bushes in 1970 and i still have them and i have a giant rose bush that is taller than my house and has over 500 blooms at once so i know what i'm doing.

back to the refund: it could only be used in mail order catalog, not online and they refused to send me a catalog and i tried for 2 years to get one even in my husbands name and they would not send one. they seemed like a good reputable company but only if you don't try to make them honor their guaratee.

"On May 30, 2011 11:49 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. I apologize for the trouble you have had with your orders and your account. A customer service representative will be contacting you for account information and see what is going on with your account and see about getting a catalog sent to you."

Spring Hill packages their plants nicely and they have always arrived looking healthy. I have had mixed luck with plants I have ordered from Spring Hill. The astilbe I planted last year has come back and looks good. I have not seen any sign of the creeping thyme I planted, however.

I had placed an order for Pink Ladyslippers several months ago, and I found out that the order was cancelled only because I looked at my bank statement and saw the purchase amount was refunded. I had placed the order almost immediately after I received the catalog, so I can't believe that they were already out of them at that time. This was disappointing enough that I don't think I will be ordering from Spring Hill again.

"On May 30, 2011 11:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for letting us know what happened with your order. A customer service representative will be contacting you for your account information and see why your order was canceled."

I ordered several plants from Spring Hill. When I checked the status of my order the delivery date kept changing. Part of the order was shipped, but one group of plants I ordered was cancelled. There was no explanation given. I sent them an email and mentioned that it would have been appropriate for them to notify me and that it was difficult to plan a garden not knowing what plants I would receive. They responded that they were sorry and the particular plant was popular. I feel that if it was listed as available on their website it should have been in stock. Evidently this isn't the way they do business so I don't plan on shopping with them again.

"On May 30, 2011 10:28 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize that the plants you had ordered went out of stock and you were not notified. A customer service representative will be contacting you for your account information and see what we can do."

I placed an order on May 16th for a Sensation Lilac and 3 Burgundy Lace Japanese Painted Ferns which I received yesterday, May 27th - which compared to some comments I've read, really isn't bad at all. However, what concerns me is the fact that my plants arrived in town (by UPS) on Wed morning (May 25) and because UPS has this wonderful little agreement now with USPS to deliver some of their packages, my plants sat for an extra 2 days before making their way to me. Kinda irritating when I live 5 minutes from the UPS warehouse. While that in and of itself is not the fault of Spring Hill, there are 2 points:

First, when I called UPS and asked why it went to the post office (esp when UPS drives by here every day) they said "it was the sender's request" - so of course the next thing I did was call Spring Hill and ask why and I was told "No, we did not make such a request and we've been having this issue a lot this year..." So IF this issue has come up multiple times, why continue to use UPS? I mean in situations like this, if ya pay for a company to deliver something, don't you expect them to actually do it and not transfer it to someone else? If I were Spring Hill I'd be asking UPS for my money back since they weren't actually the ones to do what they were paid to do.

Second, I'm noticing how many companies have schedules concerning shipping across the country (i.e. all the way across ships beginning of week to local at end of week) - even from OH to CO why would you send out a package on a Friday knowing the first thing it's going to do is sit all weekend??

Despite the extra shipping time, two of the four look pretty good considering the week they took to get here; I'm worried about the other two, but time will tell over the next couple of weeks.

My lesson learned: I will only order from companies that ship FedEx from here on out, as I don't want to deal with the whole UPS/USPS deal. If Spring Hill makes that change, I'd be happy to order from them again. Until then, this review stays neutral.

"On May 30, 2011 10:22 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We also appreciate your thoughts concerning shipping and I can pass along your suggestion. If you have any problems with your plants just let us know and we will be happy to reship them for you."

ordered from them twice now, the first time i only order a few coz i want to test the water before i fully splurge on spending a lot like i did in jackson and perkins (not happy with them at all) the first order works like a charm so i ordered again, it has a few issues coz 2 are dried and not sprouting at all and the 3 others are not healthy looking even after giving them extra "loving". wrote them this morning and got a response tonight informing me that they are sending a replacement for the 5 items. i know the 2 will arrive next year but still, i am very satisfied on how they handle my concerns and in a very quick manner too.
all in all i am a VERY VERY satisfied customer. their CS is the best i have - they did more than i asked for (their staff name ashley helped me so much, i also add them on my fb page to give my support to their company). i am spreading the word on how wonderful spring hill nursery is.

"On May 30, 2011 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with us. We do pride ourselves on our exceptional customer service and are here to assist you, anytime, with all your gardening needs."

Posted on May 16, 2011, updated May 21, 2011
I have placed quite a few orders with Springhill at the end of April. My husband and I purchased a home and had just finished getting work done on our backyard so I am excited to get some plants on the ground. I have to admit I am a newbie where gardening is concerned and had been reading some gardening magazines to help me out.

I decided to order from Springhill as I got enticed by the large variety of plants they offered as compared to what the nurseries have in our locale. I was also reading some positive reviews, and though there are quite a few of the negatives, I decided to take a chance. I set myself infront of the pc and ashamed as I am to admit, I went crazy with the mouse and spent a few hundred dollars. I have gotten the first batch of orders about 12 days later, which were two kinds of peonies and 10 starlight express lilies. I planted the two peony roots in two large containers and am delighted to say that one of them sprouted overnight and as of today, they are both sprouting very nicely! My other plants came in pots, and I was pretty sad to find some of their leaves dried and crinkled, as well as part of the branches. It may have been caused by the long transit, or poor handling, or just plain unhealthy plants, who knows. More of my plants came in at the end of last week, and though two or three of them seem healthy, a majority of them had been a repeat of an old story: dried, crinkled or yellowing leaves, and dry stems. I did not wish to stress myself out by being angry, which, I probably should be after spending almost 500 dollars on plants I would not see any beauty of in a year or two, and not even sure, judging by the state that they are in now, are going to live under my inexperienced thumb! I was told by the customer rep that my plants should still be alive and should be looking better in four weeks. So I just did the best I can with them, hoping that they would turn out as nice as Ive seen them in the pictures. I have another large order coming in by the later part of this week and Im praying that they don't look worse than their predecessors. And as far as the last couple batches of my orders, they keep getting pushed back in delivery date, but was assured by a customer rep that in the event that they die if I am not around to recieve them (as I explained to a customer rep several times I am leaving for an unexpected trip on the 26th) that they will be replaced free of charge. Ireally would rather not have to do this, as I would prefer a good initial experience with Springhill. I don't know what Springhill can do in the future so the plants will get to people in better condition, but this should be a priority for them if they want to win someone's patronage. So as for now, I am neutral and will update when my other orders come and when my plants turn out better.

"On May 17, 2011 9:51 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for sharing your experience with our company. We will have a customer service representative contact you for your account information and check on the delivery time for the rest of your order."

Posted on May 12, 2011, updated May 18, 2011
I placed an order 5 days ago and mistakenly ordered the wrong product; i immediately emailed the company to let them know and to request a correction. No response for 4 days, so I sent a reminder. They then got back to me, apologizing for the delay and said they couldn't do anything about it, that my order would be shipping in 3-5 days.

Here's my beef: I understand this is the busiest time of year and that they may be slow in responding for this reason, but the fact that they immediately replied to my second email means they ignored me the first time. They still had time to correct the mistake and send me what I intended to order because the order won't be shipped for another 3-5 days but they decided not to. I thought this was an upscale company, and I had even ordered from them last year and was satisfied. Guess their customer service has gone down the tubes.

"On May 13, 2011 10:14 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the delay in responding to your email and not changing your order for you. A customer service representative will be contacting you for your account information and see what we can do about shipping the item you wanted to change."

Posted on May 12, 2011, updated May 14, 2011
Let me first say that all of the plants that I have received from Springhill have been of the highest quality. I have had very few plants die, and most of them are growing quite nicely. For that reason, and that reason alone, I have given this company a nuetral rating instead of a negative rating.

Customer service-wise, Springhill is about as difficult to work with as the cable company, and waiting for shipping on their products is just as unpredictable as waiting for the cable guy.

I had ordered several hundred dollars worth of plants from this company in mid-march. I realiize that some items sell out quickly, so I wanted to get my order in early. Some of the plants shipped almost immediately. I kept checking the website for updated shipping dates on the rest of my items. The estimsted ship date kept getting pushed back. By April the ship date had been pushed back to August. I was never alerted to the change in ship date by email or by phone. The only way to tell that a shipping date has changed is to log into their website. Since I knew that the plants I had ordered would not survive if planted in August, I finally called the company. The rep I spoke to said that the items I ordered were out of stock and would not be shipping this year. I tried to be understanding- I understand that if the plants don't exist they can't be shipped to me. However, I was pretty upset with the poor communication that the company provided. I should have been alerted that my order wasnt coming and been given the option to refund. I'm not in the business of giving out interest free loans. The fact that this company was willing to just sit on the money I had gave them and provide nothing in return really irked me. Needless to say, I canceled the rest of my order and received a refund (which was actually a fairly easy process).

I still had a huge, prepared flower bed ready for plants, but nothing put there. So, I placed an order with Michigan Bulb, not realizing that they were they same company (my own stupidity there). So, I ran into the exact same problem again. I called to speak with a rep at Michigan Bulb, and they were incredbly vague and unhelpful. and gave me very little information on whether or not my order would ship this year or not, and offered no explanation.

So, here I am with a large empty flower bed in the front of our house- since March! It's a complete eyesore. Sigh.

The bottom line is that this company provides quality plants at a good price, but is really only good for buying a plant or two here and there that you don't have any real timeline or schedule for when you'd like to get them in the ground. The custumer sercvice is sub-par, and shipping is highly unpredictable. It's unlikely that I'll order from either Springhill or Michigan Bulb again.

"On May 12, 2011 7:54 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. We apologize for the problems you had with your order. We would be happy to check into your order for you. A customer service representative will be contacting you for your account information."

I have ordered from Spring Hill often in the past and received my last order about 2 weeks ago. Here's the bad- takes a little longer than most other companies to ship your order, plants are in transit a little too long. Here's the good- great selection of plants I cannot get locally, never had a plant die, and I've ordered many.
Overall I'm satisfied with Spring Hill and will order from them again.

"On May 13, 2011 10:21 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Happy Gardening to you and we very much appreciate your positive feedback. Thank you."

I ordered from Spring Hill during a sale, and I thought I ordered enough to take advantage of their $25 off sale, somehow I didn't, and I emailed them to correct it - they could send me two of the flowers I thought I ordered two of, or just credit me. They responded that they couldn't change my order, but to let them know when it arrived and they would issue me a credit for the amount of the discount. I did contact them and I had a check in the mail within about a week. The plants arrived in very good condition, I was pleased with that. They might be small for the price, I probably could have done better locally, but you can't always find what you like locally. I will give them a cautious Positive for making it right.

"On May 13, 2011 10:19 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. Just know we do stand behind our plants and if for any reason they do not do well for you we do offer a lifetime guarantee for as long as you garden."

I ordered five different plants and was very excited about their arrival. Then the ship date for some got pushed back as late as September/October. I received one plant, but called to cancel the rest. The man that spoke with me was very unfriendly and at first told me I couldn't cancel anything because they were in the process of being shipped. When I questioned the shipment dates, he then proceeded to tell me that my $45 order was not that important to them since it was "such a small order." I sent an email complaining about the customer service and my order was finally cancelled. But I am still very angry about how they handled my call as well as being told that they did not need my business. Well, they will never have my unimportant business again.

"On May 11, 2011 8:36 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank you for your feedback. All of our customers are very important to us. We apologize for the rudeness our of agent. A customer service representative will be contacting you for your account information. We hope to find the agent you spoke with and use this example as a learning tool of what not to do.
"

Posted on May 6, 2011, updated May 8, 2011
My first time ordering plants online and I am not very statisfied (I have not even received my plants yet). I received an email that part of my order had shipped yesterday. I expected my order to ship right away, but as long as they get here by Monday, that's not an issue. What I am not happy with though is that part of my order is not scheduled to ship before weeks:
1 JUMBO SHADE PERENNIAL GRAB BAG
Delivery Estimate: 05/19/11 - 06/09/11
1 BLUE FRAGRANT LAVENDER
Delivery Estimate: 05/23/11 - 06/13/11

On the phone, I was told "you cannot make plants grow faster," which I understand, but had I known I was not going to receive them right away, I would not have ordered. I actually planned on ordering more once I get the first shipment and see what I am missing to "fill" the yard, but that's not going to happen if I get them in June.

I emailed the company and asked to exchange the rest of my order for items they have in stock. At this point, I am more concerned about when I can plant, than what I am planting. I have not heard back yet. I hope to hear back back soon and get the same value.

"On May 11, 2011 8:10 AM, Spring Hill Nursery (aka SpringHillNursery.com) responded with:

Thank your for your feedback. We apologize for the delay in the shipping of your order. A customer service representative will be contacting you for your account information and check on the shipment of your order."