No newsletter again today !
System issues (Part II)
Here you go: http://davesgarden.com/weekly.php?news=2010-03-29
I didn't get a newsletter either if it helps...
Any idea why our permission to see the blooms of the day is still being denied? lol
It's a system glitch, and we have submitted a report to get it fixed ;o)
I'm able to see the blooms of the day.
In the newsletter? Hmmm...
Ky - Not in the newsletter, just on my home page. Sorry, I misunderstood.
I am now getting:
Database error: connect to host davesgardendbhost1 failed
MySQL Error: ()
Session halted.
when trying to enlarge many photos and also the first time I tried to get into this forum.
Is that an error on my computer or you? Thanks
I got it too Kell on the SW Forum trying to enlarge a photo...
What about now?
I just checked the Southwest forum and images enlarge. I also checked the I.D. forums and they work as well.
Today I noticed a significant slowdown when I tried to go back from enlarging an image to the thread. No big deal, but thought you would want to know.
Also, no newsletter, as I am sure you are very aware of.
We had a slowdown and a timeout for a couple minutes late this afternoon - was that when you noticed a problem?
And yes, the newsletter continues to be a problem for us :-(
I'm late responding melody, but the issue I was having seemed to resolve itself;o)
Another issue I posted here, http://davesgarden.com/community/forums/t/1084651/
sorry should have posted it here.
That slowdown was probably it.
I'm not sure if this is related to times being out of synch... but I just realized it's after midnight (EDT) and I"m still seeing Wednesday's DG articles rather than Thursday's.
We have re-set the time the new articles appear - it's after I turn in for the night, so I'm not sure exactly what time it occurs.
Add me to the list of no newsletter for several weeks.
No newsletter today!
Just now got the message below (on plain white page) when attempting to open Poppy Forum (time: 12:16PM EDT):
Database error: connect to host davesgardendbhost1 failed
MySQL Error: ()
Session halted.
After copying details, I immediately tried again and was able to open the forum successfully.
Just now got the message below (on plain white page) when attempting to open Poppy Forum (time: 12:16PM EDT):
Database error: connect to host davesgardendbhost1 failed
MySQL Error: ()
Session halted.
After copying details, I immediately tried again and was able to open the forum successfully. Then navigated directly to this forum which opened slowly. Upon typing this post, I had difficulty (slow) posting it.
Yikes! At 2:35PM EDT today I was unable to access DG. I kept getting the "Connection reset" message in my browser. I retried every minute or so (while doing things elsewhere online; hence my internet connection was not the problem) and was finally able to access the site again at 2:49.
I couldn't get in for awhile either.
My message was...
This webpage is not available.
The webpage at http://davesgarden.com/ might be temporarily down or it may have moved permanently to a new web address.
More information on this error
This message was edited Apr 3, 2010 12:40 PM
Sorry - I was out casting pine straw mulch when the slowdown/ stop occurred. Is everyone able to get on now? Any other slowdowns occurring?
I'm back on. Things are a little sluggish at times but working.
I've not been here for awhile, but I noticed still no newsletter. Where do I look for it?
Thanks.
Ann
http://davesgarden.com/weekly.php?news=2010-04-05
This week's newsletter.
Why does it say- for Bloom of the Day
>>
Bloom of the day for April 5, 2010
Permission denied.
If you think you got this message in error, please contact us at:>>
And where does one find the Bloom of the Day? Apparently one of my pic is it for today, and I've seen the discussion list, but I can't find my way to the actual bloom.
That is part of the problem we are working on - in fact, I just sent a screen shot to the tech team.
You can find links to your Bloom-of-the-Day photos on your member page:
http://davesgarden.com/members/ViolaAnn/
Thank you.
What does seem to be the problem with getting the newsletter out to the members on time and in tack. The newsletter is obviously done, they have all our e-mail addresses. Every week for the past six weeks we have been told they are working on it. Every week for the past six weeks we have complained that the Bloom of the day photos are not visible.
If it is their intentions ( "IB's" ) not to have a newsletter then why not just tell us so we don't look for it every week. I hate to be so negative but after six weeks of all these tekkies working on our site problems( that they created by moving to a different server) you would think that we would have the site we had before the sale. Sure there were a few glitches before but they were addressed and fixed by only one man and in a timely manner. Now we have to send out request over and over and still they don't get fixed.
The biggest and probably the most requested fix still has not been addressed and that is the search engine, and please don't tell me about how big a job it is to move from one server to the other, it is getting really old to all of us. It has been 10 weeks since the sale and our site is not functioning the way it was before the sale, there have been well over a thousand post concerning the various problems, and that doesn't count the ones that have been noticed and not reported.
While it was nice to see the "April fools" post from Miguel, it would have been so much nicer to see a post stating that the server problem have been solved and the site is back up and running 100 % with a search engine. Someone( I won't mention who ) built a whole new site while directing non-teckies how to manage it in the same time period and they aren't having half as many problems as we are with a team of teckies controlling everything.
Sorry again for the negativity but enough is enough, lets get the problems fixed and stop with the excuses. If we are so small that our site isn't important enough to work on full time then tell us so we know what to expect, if the site is never going to be what is was before the sale then tell us so we can decide whether to move on.
This message was edited Apr 5, 2010 4:29 PM
This message was edited Apr 5, 2010 4:32 PM
withad - could you please edit your post and add some paragraphs. My eyes SWIM trying to read it. Thanks.
Sorry Vi I got carried away by my thoughts. Thanks for reading it, hopefully someone at IB will read it also.
Quote from withad :
What does seem to be the problem with getting the newsletter out to the members on time and in tack. The newsletter is obviously done, they have all our e-mail addresses. Every week for the past six weeks we have been told they are working on it. Every week for the past six weeks we have complained that the Bloom of the day photos are not visible.[/quote]
The problem - as I understand it - is an issue with the mail server. In the past, DG's mail (in and out) was all on one dedicated server. Now our mail routes through a server that handles all of IB sites' emails. I know it seems painfully slow, but they are troubleshooting the causes and have tried several fixes. They are making progress, even if you haven't personally benefited from their efforts yet. Much of our member and visitor correspondence is flowing smoothly once again. The newsletter is a high priority and I've talked with the techs today about it (it's how I started my morning ;o)
Quote from withad :If it is their intentions ( "IB's" ) not to have a newsletter then why not just tell us so we don't look for it every week. I hate to be so negative but after six weeks of all these tekkies working on our site problems( that they created by moving to a different server) you would think that we would have the site we had before the sale. Sure there were a few glitches before but they were addressed and fixed by only one man and in a timely manner. Now we have to send out request over and over and still they don't get fixed. [/quote]
It is not anyone's intention to do away with the newsletter. It reaches about 100,000 readers each week, and it's important to us.
Quote from withad :The biggest and probably the most requested fix still has not been addressed and that is the search engine, and please don't tell me about how big a job it is to move from one server to the other, it is getting really old to all of us. It has been 10 weeks since the sale and our site is not functioning the way it was before the sale, there have been well over a thousand post concerning the various problems, and that doesn't count the ones that have been noticed and not reported.
Taliarose (you may have seen her name pop up) will be working on the search. I saw a prototype, and I think the end result will be worth the wait. There were significant issues with the old search process. As I understand it, Dave was not able to fix the issues because of some technical limitations (the sheer size of the site being among them.) Bottom line: this is not a new problem, and it isn't a problem that can be fixed easily, but they are working on a solution that won't bog down the site.
[quote="withad"] While it was nice to see the "April fools" post from Miguel, it would have been so much nicer to see a post stating that the server problem have been solved and the site is back up and running 100 % with a search engine. Someone( I won't mention who ) built a whole new site while directing non-teckies how to manage it in the same time period and they aren't having half as many problems as we are with a team of teckies controlling everything.
We wish him well with the new site, but let's give the tech guys a bit of a break: building a new site from a clean slate comes with a different set of challenges than inheriting someone else's programming. Speaking personally, I know where everything is in my computer's files. If I need to fetch something, I know where to look (and if it isn't there, I have a pretty good idea where else to look ;o)
Expecting someone else to come in and be able to lay their hands on a particular document without knowing my filing system - it's going to take them a while to get their bearings, even if I am really organized. And while my filing system started out organized, it grew and grew and grew (kind of like DG.) So things that I might have arranged differently had I foreseen them when I set up my system, are not necessarily in an ideal or logical location.
[quote="withad"] Sorry again for the negativity but enough is enough, lets get the problems fixed and stop with the excuses. If we are so small that our site isn't important enough to work on full time then tell us so we know what to expect, if the site is never going to be what is was before the sale then tell us so we can decide whether to move on..
I think we're among the largest of IB's sites, so our problems and concerns are definitely important.
If you received the newsletter this week, would you please post here? I need a few names to provide the tech team for their work.
Thank you for your explanations to my concerns. I realize I can come across sometimes as being overly fixated in my comments about IB's intentions for DG but I am concerned.
Well, you know I didn't get one.
This message was edited Apr 5, 2010 7:42 PM
The really odd thing is that I'd been getting one, flaws and all, but this week I didn't.
I don't have any errors to report. I don't have any complaints.
I just wanted to give a thumbs up to everyone at IB who has been working diligently to keep DG running smoothly. I've been in and out of the site since the new owners took control and I, of very little patience (just ask my husband) have not seen any major problems to cause me angst. I haven't received the newsletter in weeks and we haven't had the search feature in a long time but I know eventually it will all be worked out. I've had photo's take quite a while to load on occasion and I've had slow downs a lot lately, but that's had nothing to do with DG, it's been a problem with our cable company/internet provider! I'm very thankful that things have been running as smoothly as they have here on DG since the site was sold. I'm sure with the many sites IB has to manage as well as taking on new ones and switching things over to their systems/servers etc., it must cause a lot of headaches for their tech crews but I'm sure they are working hard, trying to get everything done to keep DG humming along!
I haven't been following this thread but just decided to check in and give two thumbs up to Terry, Melody and everyone involved with the site (especially the tech crew) with trying to keep this garden growing and prospering!
Lin
withad - thank you for editing your post.
Terry - thank you for your answers. I, for one, will continue to be patient, but I sometimes have difficulty finding things that I don't access often on DG - I guess that's why I piped up again today and in the process, I realized that I still hadn't received the newsletter.
Ann
My last newsletter was on 2-28-10.
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