Comments regarding Michigan Bulb

Items came very fast, hostas are growing well already.

I took advantage of a discount link at the end of the checkout for a Gardens Alive order. I'd read the mixed reviews here, but decided the risk was minimal when the coupon gave me half off the price. All of the items I ordered arrived right on time in, in good condition, in secure plastic containers. The quality was good to very good. I'd ordered similar items from High Country Gardens, and the HCG items were very good to excellent, comparatively. All of the items are in the ground for two weeks now and obviously growing. I am satisfied.

I ordered the privet hedge. It arrived well packaged in a large sturdy box. The plants ranged from about a foot to18" tall. The roots were still wet.

I planted them as instructed from the enclosed instructions which was easy to follow and included many other types of plants.

It's been about two weeks and 19 of the 20 plants are thriving.

I'm very happy with the quality of product and the packaging. So much so that I've placed another order with Michigan Bulb and according to the package tracking should be here tomorrow or Friday.

We ordered for the first time last year. Everything came practically dead (Even what was not supposed to be a bareroot). We also had several bugs in the box including a slug. I have only had two things make it to this season. White Pampas grass and aTiger Lily. The company did say they would send new ones. But after several phone calls (at my expense), I did receive plants but they died also. Just not worth the effort or the money. No I can't find a 3-1 Butterfly bush around here.. But I know the lady at our local nursery on a first name basis. I have decided to buy mostly from her and a little from WM and Lowes.

I ordered two sets of their Exclusive Rose Trio's. At first I only got one set, so I called their customer service number and told them what happened. They quickly sent me anouther set and they all seemed to be in pretty good condition. So I will try this company again. It's hard to beat their prices.

I have been ordering from Michigan Bulb every year for the past three years and they have been great. I was motivated to post a review because many of the reviewers stated that their plants arrived looking like dead little brown sticks. If you read all the information that Michigan Bulb includes with your shipment, I believe that it contains a description of what their Bareroot Plants look like, which is basically dead little brown sticks. However, I have personally planted several of those "little dead-looking brown sticks" and had them grow and bloom successfully for years. I did have the occasion where part of a package garden I ordered didn't come up the next year. It was 2 ferns out of ~30 plants total, and instead of just sending me the 2 ferns, they sent me a replacement for the entire garden. I have been nothing but happy with Michigan Bulb and will continue to use them. You just have to be patient because their plants are smaller than what you buy at a retail store but they are also 1/2 the price.

I am new to gardening and found this site via google. ordered 3 widows tears (tradescantia virginiana) and lily of the valley that came like dried dead dirt. they shipped me replacements that looked the same. i planted them in the fall and not much action from most of them. maybe i am not giving them enough time, but after reading all these experiences, my hopes are down.

ordered 3 bleeding heart (d. spectabilis) out of which 2 have died.
wish i had seen this website before!

I ordered three Sorbet peonies and one patio strawberry kit from Michigan Bulb. All the plants were bareroot. I used a coupon, and received the discount I was supposed to.

They arrived well packed and in a timely manner. I planted all right away, and all are doing fine so far, with daily watering.

I had no problems whatsoever.

Perhaps I am stupid and naive coming from South Africa, this Company was referred to me verbally by a friend, and I have had nothing but grief with them ever since. I also bought bulbs from Brecks and find out through this site that they are partners.
Last week I received my 3-1 butterfly bush which arrived dry as a bone, brown as a berry dead, and as thick as the lead in an HB pencil. This has happened 3 times in the past 2 seasons. So I kept quiet, but, this time, I spent high dollars to phone this company from Texas talking to someone who gave me the run around for the better part of 30 minutes. Eventually I was promised a refund .. I am waiting, or perhaps they will send me a live butterfly bush a little taller than 2 inches and alive. What a disappointment to me.
As for Brecks!! I ordered about 400 bulbs and continue to wait for these miserable bulbs to bloom. Not worth the time, money and frustration to deal with this company.

My order from Michigan Bulb arrived with one dead plant PLUS an unknown critter that bit/stung my hand. Although I am not an alarmist nor am I squeamish, when my hand swelled and turned red, I saw my doctor. He was concerned enough to prescribe a course of antibiotics. I contacted Michigan Bulb three times; twice by phone and once by email. First person I talked to promised an investigation of their packing/shipping regarding what might have bitten/stung me and which, of course, could effect other customers. I called again to follow up and to ask for a refund or exchange on the dead plant. This time, a different rep. denied that I'd made any previous contact and proceded to be as rude and obstructionist as possible. She would not allow me to talk to her supervisor or to anyone else. She did say she would have someone from the company contact me within 24 hours. No one did. SubsequentIy, I sent a complete, explanatory email to customer service at their website. This weekend, I received a generic, computer generated postcard offering me a $5 discount on my next (no way) order as a thank you for my email comments. No mention of the dead plant they guarantee they'll replace and no mention of the bite/sting in my original complaint. Since I believe the shipping of something that bites/stings is a serious matter, I've filed a formal complaint with the Washington State Attorney General. I believe that if a company guarantees its plants, then a dead one should be replaced. I've spent way too much of my time on this because I refuse to accept lousy, rude, disrespectful behavior from someone who works for a department titled "customer service".

I have been a Michigan Bulb customer for about 15 years. I have ordered 4 trees and multiple rose bushes. I have only had one bad shipment(and that was replaced within 2 weeks). I guess I have been lucky, but will continue to use them untill something happens to change my mind.

I order from MICHIGAN BULB and then did a search on caring for bulbs when this site came up and I started reading all these things on MB and hoped you all were wrong or just picky!

Well I ordered :
6 rose bushes
6 (come in threes) strawberry bushes.
3 Plants called Pams choice

3 snowball bushes
3 blackberry bushes ( come in 3s for $9.99)

The six rose bushes look the best as they do look like they have a chance at looking like a plant or bush.... IF THEY COME BACK TO LIFE AS THEY HAVE NOT ONE LEAF on them (not one on anyone of them!)!
The blackberry bush came as one little stick with a small root ball so we will see! ( the order said 3 for $9.99 ) I just bought one blackberrie bush from Lowes with beautiful leaves all over it for $5.98!
The snow ball bushes came as (this is another thing that really upsets me! not as a bush at all but as 3 sprouts but two DID NOT EVEN HAVE ROOTS IN THE DIRT! IT WAS JUST DIRT! Only one had roots with a stick coming out ....
The Pams choice looks the same!
The strawberries as I said I ordered 6 and I got only 3 tiny spouts at deaths door have come to life! So the only living plants from a $70 order that I can say looks like I may see some garden joy from are the 3 strawberries .
I recieved the strawberries first and just recieved all the rest Friday, I will be calling in the morning about all my awful order, so wish me luck!

I ordered from Michigan Bulb last year. My only problem was a blue girl hybrid tea rose that I received way too early, but I called them and they said they would send another and they did. Unfortunately I did not have any luck with that rose, but I did not call back the company. I did have really good luck with all the other plants and bulbs I ordered. My 3-in-1 butterfly bush grew 4' - 5' the first season and appears to be healthy this spring. I ordered more plants from Michigan Bulb this season and will be sure to post on my transactions with this order.

Nicholas Bartilomo

I ordered last year from Michigan Bulb company a JFK rose. It was DOA. I contacted the company and they sent a second one which was also DOA. I gave up. I am now looking for a company to order my JFK Rose. I'm really wary now about any bare root shipments. I'd get this locally but the rose is old and not popular anymore.

I placed an order with Michigan Bulb about a month ago, and received a confirmation for an order total of $9.20, which included a $20 coupon for first-time buyers. The order was to be shipped to my sister as a gift. After two weeks, I emailed to check the status of my order, and they said that it had been cancelled. I was pretty upset.

So, I re-placed my order online, but for some reason, the order total was $9.80 for the exact same order. The Cust. Service Rep told me that the computer had made a mistake in calculating my shipping for my first order. I wasn't too worried--it was only sixty cents.

Three days ago, I checked my credit card charges and found two charges for $19.23. I called, and they said that it wasn't to my account, and they could do nothing about it. I put a dispute through my credit card. This morning, I found ANOTHER charge to my card for $5.99. I called M. Bulb, furious, and they finally decided to look up orders placed with credit card. They told me that I had called a week after my orignial order and put in a request to DOUBLE my order. I HAD NEVER CALLED IN BEFORE THE DISPUTE!! I asked for the date that they received the call, and they told me they didn't have a record of the date--just that I called in and told the rep to send out two of the exact same order!

When I checked my online account, I HAD THREE PENDING ORDERS--each with a total of $9.80 (including shipping)! They refused to refund my money, saying that the computer should not have given me a discount because I had to spend $50. I forwarded them the email from the company with the coupon for $20 off any order over $30 for FIRST TIME CUSTOMERS.

How can they give me a confirmation for $9.80 and then turn around and charge me $19.23 +$19.23 + $5.99? I have since reported them to my credit card company and will let Discover handle the dispute, but I just can't stop thinking about how the Cust. Service Rep blamed me saying that I should feel lucky that their computer error gave me the $20 coupon in the first place, and that now that I cancelled my repeated orders, I don't qualify for the coupon since I'm not a first time customer anymore.

I just can't get over this!

First -- they substitute at will -- and in my case without even telling me that the Eryngium wouldn't be sent. I got salvia instead! Salvia? Does this seem like an adequate "swap"? Why no call? Why no letter?

Then -- the billing fiasco! I paid both Mich Bulb and Breck's Bulbs by paying Brecks over the phone with a debit card, the total invoice amount for both (because they claim to be part of a parent company -- in fact the customer number on the catalogs is nearly identical).

All appeared to be fine. I got a confirmation number on the account that the bills were paid in full and assumed everything was fine.

Two weeks later, I start receiving mail notices (while I'm out of town) stating I failed to pay the account! And after 7 phone calls to both Brecks and Mich Bulb -- I get differing answers from each about what the status is. My bank shows the total was paid from my account. Brecks shows the entire balance to both as paid, but Michigan bulb does not -- they say I owe them still. ARGH!

BEWARE!!! Brecks (BTW) sent wonderful-looking bulbs, but failed to tell me that the Violacea Pulchella I ordered was on backorder and the order was cancelled. Nice, hugh?

BEWARE the bait and switch with Mich Bulb and their accounting/billing capabilities, which are not fool-proof evidently.

BEWARE Brecks seemingly random failure to cancel an order or notify me that the item was on permanent backorder! Leaves a person out in the cold with fall bulbs no longer available.

Grassygirl

I made a large purchase from Michigan Bulb last fall. Almost everything arrived "roughly" when stated. My order was not messed up in any way: the right number of everything that I actually ordered. I think people are a little hard on this website and don't take into account that a lot of these bulbs come from abroad. Gardening is not foolproof and it is good that these companies have guarantees because otherwise NO ONE would order plants by mail. I planted everything and we'll see what comes up. I expect to pursue refunds for the items which do not bloom.

I ordered in late Summer 2005. This was my first order to a catalog and I am a new gardener. My order came in three parts but everything I ordered was included. The bulbs were all healthy and plump. The butterfly bush looked dead but after planting grew several sets of leaves, before going dormant for winter. As of January 2006, most of the bulbs have sprouted. The coneflowers and daisies also have new growth. The only plants that have no signs of life are the creeping phlox. Due to the success of all of the other plants, I am faithful that these will spring to life as well. I did get charged some small fees at each shipping, but in my experiences with other companies (non-plants), I was charged for shipping for each shipment.
I also got a pretty good deal on the order due to Michigan's gift coupon promo. I think I would order from this company again.

I decided to buy some flower bulbs for my mother's birthday...I got suckered into becoming a customer of this company with their $20 coupon deal. My order still ended up costing over $40, and I paid it immediately via my debit card. I get a email confirming the order and the total amount due/paid ~which were both the exact numbers~. Half the ordered bulbs arrived about a month later (on zone schedule) but along with the bulbs they also sent a invoice stating that I still owed $19 and change. I emailed them about this on 2 occasions but did not get any type of reply whatsoever other than the automatic email claiming that a C.R. will get back to me within 48 hours. Funny how they can ignore emails so well but they continued sending me invoices... anyway I finally emailed them to say if I received another false invoice I would be reporting them to the BBB; sure enough I get another invoice within a week - almost as if they were trying me. I report the whole incident to the BBB & amazingly enough they reply within a few days! Their reply was that the debt was valid but they will go ahead & write off the amount out of politeness..... Total Bull... but a very clever & under handed way to prevent owing taxes... I'll go with Walmart ~if~ I ever decide to buy flowers again.

I'd list this as negative, but they did refund my money. Long story short, I ordered several plants in the Winter of 2005 and did not receive any until early Summer. When the plants did finally arrive: 1- Some substitutions were made without my consent; 2- I wasn't happy with the quality; 3- All the discounts I was promised, were not honored, and free plants that I was offered weren't included or even mentioned on my invoice. At my expense, I sent back all the plants, and a letter stating how dissatisfied I was and that I'd like my money back... that was the one thing they did honor, I eventually received a refund on my credit card. I will not do business with Michigan Bulb ever again, and would not recommend it, but if you must, keep a close eye on what you are supposed to be receiving and at what price.

It's too bad, I actually could have given this company a positive based on the part of the order I did receive.....

I placed an order in July, with the understanding the bulbs would ship in the fall. I received two out of the 18 items ordered in September (bulbs were actually fairly large and healthy looking) and was told the rest would ship later....

I kep waiting and checking (I got no response to my emails)...finally I checked the order status on the website and saw everything else had been CANCELLED!! It would have been nice if they'd told me earlier...or even if they'd told me at all!!!

There are too many other reliable, reputable companies to purchase quality bulbs from -it's not worth the risk or annoyance dealing with Michigan Bulb....

Plant/Bulb Buyers -- LOOK ELSEWHERE !!

I ordered quite a lot from Michigan Bulb last spring because I had been given a gift certificate. When the items finally arrived, there were several that were practically dead. I had ordered some items which were suppsed to be 3 or 6 to a pack. Several of the packs contained fewer bulbs than were marked on the packs.

A lot of the bulbs I planted never came up, and many of the bareroot plants I ordered either petered out and died, or they produced a few leaves, but no flowers. Perhaps they will do better the second season. I don't feel too badly since I didn't spend my own money, but I doubt I wil order from them again.

This is most definitely the worst mail-order company I have ever dealt with. I ordered bulbs in August that still haven't arrived in November. The customer service is OK, but they are a totally independant company, who also is the CS for many other bulb companies. Michigan Bulb never responded to any of my inquiries. I will never do business with them again and I recommend to others to do the same. There are many other bulb companies out there with competitive pricing and much better service. I highly recommend Touch of Nature and Aaron at Rarebulbs on Ebay.
Dave

I placed an order on July 5 which included many items including 20 butterfly bushes. The delivery date I was given was late Aug/early Sept --Since then the dates kept moving -- I called several times and was told they were growing them and other excuses. Now they disappeared from my order (no notification ofcourse - I happened to check). I called (Oct 13) and was told they are out of stock --when I seemed frustrated, the rep told me that maybe if the last person told me they are still growing --maybe they are? While polite, the reps know not much and pick from a list of excuses. When I asked to talk to a manager, I was put into a voice mail. Very frustrating company and apparently not organized enough to mee their commitments -- and seemingly not very concerned about doing so or providing real customer service. Horrible experience --Strongly don't recommend!

I had read the comments on this site but decided to give them a try anyways. I had a coupon for $20 off a $40 order plus all of the plants/bulbs I ordered were on sale. I figured I would try to save so much that if anything did die it would still be worth it. I placed my order in late winter 2005. Everything did arrive at different times which were the same times that my local nurserys recieved the same type of plants, so, they did ship at the proper planting time for me. The plants were tiny but I have taking good care of them and have had them in pots all summer. I did get a few extras which makes up for the 1 or 2 that died. The only thing that really caused me problems was the pampas grass which they were happy to replace but then the replacement also died. Instead of a replacement I will just get a refund this time. I did get the 3 blue hydrangeas. 2 of them died they got a disease or something months after I recieved them. Since it is taking all of the palnts a while to grow I will only buy from them in spring to insure they have the entire summer and fall to grow before they go dormant.
I will definately buy again next spring.

I had absolutely no problems until the plants arrived. They did arrive on time, but were half dead. This was the first time I had ever ordered anything from any seed/bulb company. I ordered at least 20 different items and they were all stuffed into one tiny little box. The plants were so small and shriveled.... I won't order from here again. Dont waste your money. I did have to call them about my payment method and the lady I spoke to on the phone was friendly and polite. Thats the only nice comment I can make.

I just wanted to say that dealing with Michigan Bulb was just a dream. I purchased several bulbs when they were running a special(please keep in mind "special"). Well, many of them didn't survive because of whatever reasons. When I notified Michigan Bulb, they informed me that they were no longer running that particular special, therefore, reshipment was impossible. Instead, they refunded my money and shipped to me other bulbs, free of charge, just to rectify the situation. Michigan Bulb does stand by their 100% guarantee of either a reshipment or refund if the customer is not completely satisfied. However, if the specials are sold out, how are they suppose to reship the items. I was estatic to receive the refund and the complimentary bulbs. I think that is top notch customer service. I'll definetly be shopping with them again, and spreading the word to my gardening friends.

My wife and I ordered bulbs from this company using one of their online coupons for $25 off. We were a bit concerned when we only received half of an order confirmation, and then did not get any response to our customer service inquiries. However, all of the products did arrive in a timely fashion.

Unfortunately, the Lamium we ordered was so rotted and moldy that it actually spread the goo on the other products in the box. Yuck! My wife emailed customer service that night - and never got a response - again! But, a few weeks later, brand new Lamium arrived on our doorstep and it was in beautiful condition.

Needless to say, our experience had its highs and lows. Not sure I'd tell anyone to use them, but they did send us a replacement...I guess we just have to settle for that??

I have dealt with Michigan bulb in the past and I can honestly say that all the product I received was as described in the catalogue. I ordered roses and they arrived in good shape and performed well in my gardens...all except a John F. Kennedy rose. I was new to gardening at the time and later learned that this is a fickle rose variety and may have performed poorly due to plant location and the possibility that I was unsure at the time which gardening zone was suitable for this rose. Gardening zones are clearly marked on maps in their catalogue, but new gardeners might overlook them when thinking of pretty plants. I am sure if I had taken the time to study the catalogue more carefully, I would have made better selections.

As an inexperienced gardener 20+ years ago, I placed an order with Michigan Bulb...swore I'd never order from them again. Well, 2 yrs. ago, I was offered a special and thought "Surely, after all this time, they're a well-established company and have improved their stock." Wrong! I placed a very large order this time. Most didn't survive, even with special care. I have grown so tired of ordering replacements and being told it was out of stock or having to send reminders that I've just given up and cut my losses. The replacements they send aren't worth the time and effort it takes to reorder and plant anyway. I did send an email letting them know that I was very unhappy with their products and service, but received no reply.

Years ago when I was young and inexperienced in gardening and add to this, quite poor, I fell for Michigan Bulb's colorful catalogs and prices. I dreamed of having gorgeous and lush gardens full of the same beauties depicted in MB's catalog. It didn't take me long to figure out that dead sticks, bags of unidentifiable mush and soft "things" covered in mold were not going to result in anything other than a waste of time and money. Fast forward to the present. Gardens Alive! is a reputable company with whom I have dealt for a number of years so when I learned they had acquired MB I was sure they would turn the company around. My reasoning was that GA wouldn't want their good reputation tarnished by MB. I even sent GA an e-mail asking them if they were aware of the MB reputation and was it true that they had actually purchased MB. Their response was yes and told me to have a good day. It would appear that MB hasn't changed their tactics much from years ago. They can continue sending me their catalogs till the cows come home but I will still never order from them again.

I have dealt with Michigan Bulb repeatedly over the years. I always expected some to their flower/bulbs to be replaced but I feel that they did me a great disservice with one order. I ordered 25 orders of 12 liatris in 2003. NOTHING CAME UP! I notified the company and was promised a shipment in the fall of 2004. Fall came and went, no replacements were sent. I checked their website and found that they indeed did have the bulbs but for some reason, just did not sent them. I finally called and was informed that now they no longer carry them. I got these bulbs at a GREAT price and evidently they did not feel that they must honor the purchase agreement due to the great deal. They finally did tell me that they would replace them with other liatris. They did finally mail me 12 bulbs to replace the 300 bulbs that I purchased before. They presently owe me candleflowers,torch lilys, balloon flowers, clematis plus 3 mystery gifts. We'll see just how well they honor this agreement come Fall. I do not know if I will use the company again until I see how well they keep their word this time.

"

We are reshipping this customer all of the items from their order that did not survive, as well as refunded the customer for the liatris that we no longer carry. We also sent the customer some liatris at no charge since we no longer had the variety that the customer had ordered."

I ordered from Michigan Bulbs late in the spring. I ordered quite a few lilies and lemon grass. This is my first year planting asiatic lilies and I was very happy to see them not only grow considerably but flower as well. (I planted them very late in the season). I thought the fairy lilies weren't going to make it, but today as I was weeding (fun fun) I noticed most of them have sprouted. My lemon grass kicked the bucket a few weeks after I planted them. I am new to gardening so I may have contributed to their demise :-(.

Overall I was happy and would order from them again.

Wow! I ordered from Michigan Bulb for the first time this year and didn't have any of the problems described here. But I believe it's happened and I probably got lucky. I have had two of the plants have stunted growth but here in New Hampshire, it happens more than you know. The weather here is so screwy I continue to either have great luck with a plant or it's supposed to be hardy in my zone (5) and it's so darn cold in the winter it just can't handle it; or we get so much rain it drowns. Doesn't matter where I get the plant or how good or bad it is, sometimes it's just a matter of where you plant it and if you get lucky. But back to Michigan Bulb. I ordered in Feb. and received my plants in the middle of May which is exactly when I should get them for here. I received them in two different shipments which were only a week apart. They are mostly all doing very well. Except I got an order of Freesia bulbs which never came up at all. Like I said though, I could have bought them from a local nursery and had the same thing happen. So, for me nothing bad about it. But I will take everyone's comments to heart because that many complaints can't be made up.

Michigan bulb is still misrepresenting items in their catalogs and or magazine ads, They have represented Lo ho silver as an everblooming iris when it is not and will not bloom more than twice during the season- their own statement says,"this iris will bloom again and again and again all summer long.

"

We checked with the supplier of the Lo-Ho Silver Iris, and yes this is an everblooming Iris. This Iris will bloom from spring until fall, not continous, but will bloom more than twice. The conditons for this Iris to bloom like this must be the right conditions. The Intermediate Bearded Iris are a must for the garden and Iris lover. They not only have a height range in between the dwarf and tall bearded iris but also bloom after the dwarf varieties and before the tall ones. Low Ho Silver is an exceptional multiple rebloomer - it blooms Spring, Summer and Fall. Low Ho Silver has a wonderful silvery glow to the white petals.
AM '94 - AWARD WINNER! Reported rebloom as far north as zone 3 of USDA plant hardiness zone.
"

I placed an order from Michigan bulb on June 9th using my Discover card. Then I lost the info on my computer. So when I called them last week about my order they said they never received any order from me. I thought."Okay then, I guess the order never went through".
Today I got a post card from them, in my sons name telling HIM that part of his order was out of stock and the other part was back ordered and would ship in the fall. Plus it said the post card was good for $ 5.00 off the next order.
I called and asked them why they said they didn't have any record of my order when I called last week, and why now did I get a post card, in my SON's name saying the stuff was out or back ordered?
The young man taking the call said rather curtly, "Well then obviously you used his account to place the order.".
I told them no way. Wayy back in 1996 when my son was 9 or 10 he wanted to order me some bulbs that he knew I wanted for Mothers Day. I placed the order and he gave me the money to pay for them.I asked them on the order form to send them in his name. (He had this thing back then about getting his packages in his name.) Made him feel grown up.
So, they must have still had his name in the files after all these years. But when I placed my order by internet on June 9th, I didn't use any account number at all so that's a lie about using "HIS" account number. I had this happen once before with a different company my daughter ordered from. She lives at home and ordered from the company first using her own credit card . Then a few months later I placed an order with the same company using my own credit card, name and address to ship to:
It was a big ticket item ( $ 400.00) and it was shipped to my address, charged to MY credit card , but in my daughters name. It was damaged and they said since it was shipped in her name she would have to fill out the return forms. I was really mad abot it but they said her name was in their system first so they would go by her name and ship in her name when anyone from that address placed an order from them.

They said they weren't "allowed" to change their system.
But back to Michigan Bulb. I told the young man that they must have been going by our address that was already in their computer with my sons name from the order we placed over 10 years ago as I certainly did NOT order under my sons "account" when I placed my internet order.. Even though I said it in a pleasant manner, the young man hung up on me. So, I called back and asked for the name of President of the Company.I planned to write him about his poor cusomer service. The young woman taking the call wouldn't give me a name and I was told to just send a letter to the order processing department.
As if they would give the complaint to him.
But she was more cordial then the young man was although she avoided giving me the company owners name. I told her I wanted to cancel my order since half was out of stock and half wasn't going to be shipped until fall and to take my sons name out of thier computer. He's 16 and interested in electronics and plus it was my credit card that paid for the order. They said they hadn't charged my credit card and tomorrow. I'm going to double check on it.
I hope I don't find out they charged it after all. If they did I'll post it here.
Cheryl

Run...run away, run far away from anything having to do with this company.

I could explain all the unbeleivable @#$#! I unfortunetly know about them now, but all you have to do is read the hundreds of other negative comments from others. It's all true.

Don't think for a second you may be the first 'lucky' customer. I mean really...You would be better off buying a half dead, hasn't been watered for days, sun scortched, 50% discounted, falling over in the pot, Walmart plant, than spending 2 cents with these crooks.

I feel like I've sort of broken even in my two recent orders from this company, but there were enough "inexcuseables" to warrant a negative.
To summarize:
-reps don't seem able to tell you when a product shipped or give you a tracking number half the time, but can the other half
-first order included some clematis in horrible condition-- they sent a replacement for 2 out of 3 of them (dunno what happened to the third).
They're all tiny and struggling, and if you saw them for sale in a nursery you'd definitely pass unless they were marked 99 cents-- you definitely "get what you pay for".
Next order included a japanese maple that they messed up pretty badly by literally folding it in thirds to fit in the box (see my thread in trees and shrubs forum)-- they promised to send a replacement in the fall. I don't believe it for one instant but the rep was nice (and clueless) so I accepted it without a fight.
I have a screen shot of the transaction, and a confirmation e-mail--
yet somehow an extra shipping charge was added on (maybe a symbolic charge for the elongated box that that maple -should- have been in)-- got that charge taken off in the same 45 minute call with the nice rep.
The other problem was that I paid 5.97 for 9 Sweet William Dianthus (it was a special) and was billed as such, but the invoice had the quantity as 1, and I received one bag of 3. The rep was completely unable to do anything about this as the only info he could see was what was invoiced, not what I actually purchased, and smoke came out his ears . . . I wanted to e-mail him the screen shot but the phone reps don't have e-mail-- REALLY frikking stupid. He has me e-mail it to service@ michiganbulb.com, which resulted in a "mailbox not read" message the first time, a completely clueless response the second time, an erroneous "the issue is taken care of" the last time . . .
I called again, spoke to a giggly teen who sounded like she was on drugs, and convinced her to credit the difference for the dianthus . . . feeling silly for investing so much time for relatively piddly amounts, when I really should just walk away and not look back . . .

In short of you want to be charged more than you agreed to and receive less product than you thought you ordered, but want to be told you;re wrong, but enjoy arguing to the point where you can get treated fairly although you need to know that they're doing you a favor, and if you want plants of a quality that you would pass over immediately if you saw them in a nursery . . . this is your company!
That said I will probably impulse buy something from them again in a weak moment . . .

I had the same experience with Michigan Bulb as I did with Gurneys. I received a $25 off on a purchase of $50 coupon in the mail. I ordered through their website. The keycode did not work so the customer service rep told me to use the comments field. My discount is not being applied. They have neglected to send me all of my buy-one-get-one-free plants. My Forget-Me-Nots arrived black and dead.

I've contacted customer service and they replied with "an agent has already handled your issues." Well that's news to me. No money has been added back to my credit card and none of my other plants have been shipped. Weeks go in between replies from customer service. I have a long battle ahead of me. For faster replies, I've found it helps to mention the better business bureau in your emails.

Michigan Bulb SUCKS!