Comments regarding Paradise Garden

The order was received on May 3, 2006 in excellent condition, now it's up to me. I was especially impressed with how well the plants were packed.
My only complaint was in not receiving a UPS tracking number.

I received my order in a timely fashion and the quality was
excellent. I am very pleased.

I have ordered several times from Paradise Garden's, and have had really great plants, and good service. My first order had some grass sent bare root, it was a bit wilted when delivered. I emailed the company to find out what I could do to make it better, and they explained the situation about the item being bare root, and also told me a new plant was on its way - just in case!

Besides that, I have talked on the phone with a live person and they were VERY nice and helpful! They honestly want to work with you and make things right if you give them a chance.

If you want great plants, at great prices, with great service this is the company to go with!

I wish there were a rating above positive. HUGE plants. I ordered 12, I ended up planting 28. The bunches were so big they could easily be split up. Right now, every plant is greening up and doing fine in my Georgia clay.

Price is right.
Plants are great.
Service was prompt.

Buy more!

First time ordering with Paradise Garden. I ordered three plants from Paradise Garden. The hosta came and was full of leaves with only one bad leaf. I cut that leaf off and have overlooked that as I thought I got what I paid for plus the bonus hosta was a nice touch.

I also ordered two toad lilys expecting to receive two year old plants as advertised. The plants I received are a little over 1 inch tall. They look like seedlings grown recently from a bulb this year and are ridiculously small for $15.00 a piece. Very shallow root systems. Very upset. I photographed the containers and sent an email to the company later that day. I also called the company the next day. The representative while polite, insisted the plants were two years old and I was wrong. Unless I have miracle soil, my two year old toad lilys look nothing like these and something is wrong. The representative told me I could ship them back, but by the time I package them up, pay to return them, and eat the original shipping cost, it does not make economical sense to return them. So I am stuck with $30.00 worth of toad lilys that look like $2.00 bulb sprouts. I didn't give them a negative because at least these plants arrived alive, but I will not do business with them again.

I was browsing on internet for a good company to buy plants,and came across Paradise Garden.i had never bought plants though mail before.their web site offered a great selection and alot of information about each and every plant they sell. they help you to purchace plants that do particulary well in the area you live, i ordered on 3-30-06.and in a very timely manner my plants came. they were packed with great care,and arrived in great condition. i planted them and they are doing very well.the daylillys have grown over the top.so far my experence has been 100%, im looking forward to buying more,if you love strong healthy plants and garding as i do give Paradise Garden a try. Garden lover in Va.

I just had what could have been a very bad experience with this company turn into a very positive one. Last June I had 2 clematis sent to my mom for her birthday. They were pricey, $50, but I thought it would be worth the cost if it meant she was going to receive prime specimens. Unfortunately what she received was one plant that was essentially dead, and another that was slowly and excruciatingly following its partner down that road. Not wanting to upset me, my parents neglected to tell me this until very recently.

Seeing as nearly a full year has passed, I really didn't expect any action from Paradise Gardens- or even a response, based on some of the reviews I've seen here- but I decided to contact them before posting my own review to at least give them a chance to redeem themselves.
Within one day I received a personal email from their customer service department apologizing for the quality of the plants, particularly since they were a gift, and a promise of 2 new clematis to be sent to my mom. Bear in mind- this is a problem that was not even been mentioned to them until a FULL YEAR later. That is pretty amazing customer service in my opinion and I felt it was important for me to recognize that in this forum.

Into every mail order company's life, a few bad plants must fall, the important thing is that they stand by their products.

I ordered Daylilies last year, and was impressed with how large they were. This Spring, they are coming up beautifully. I was so impressed, I ordered two varieties of Hosta from them. I was amazed at the huge variety they have. The hostas arrived in great condition-each had at least ten leaves, already, and a strong root system. They are thriving after only three days in the garden. I am still waiting for my order of clematis, which are due in a week.

I ordered a couple of different plants from Paradise Garden. Everything arrived quickly and in great condition. All plants did great except two Blue Angel Hosta, they quickly died. I e-mailed Paradise Garden to ask what I did wrong with the Hosta's. They immediately sent a replacements. I recived two Blue Angel Hosta plants within days. I can't ask for more. Paradise Garden has Great Customer Service! Highly recommended Internet Business. Best Regards, Daniela Davis

Purchased 'Stained Glass' hosta. I received my order, plus someone else's. When I called and spoke to Ken, he was already aware of the problem. Very pleasant, very professional and quick to fix order. I love my 'Stained Glass' from Paradise! I would/will do business with them again. Cool bonus plants, too!

A status of your order is emailed to you when placed & shipped. Plus, you can check on their website for current status (shipping, etc.)

P.S. I love their website format!

In the spring I ordered a HIGH NOON tree peony. It arrived for fall planting. The crown stem had a half inch hole in it and the overall appearance of the plant was somewhat suspect.
I called Paradise Garden on 4 different occasions and sent an equal number of e-mails. The Voice mail was always full and there has been no response to my e-mail. I suppose that when you have good plants there isn't any need to contact them but if you have a question or a problem you discover that there is no support at SUPPORT@PARADISEGARDEN.COM

A few months ago I ordered a hibiscus, a heuchera and a variegated grass. There was a little confusion over the shipping but I sent an email and someone named David responded politely and in a timely manner, and solved the problem. I loved the plants. They were healthy and large, much, much larger than what I received from other companies, didn't need any babying and were ready for transplant. They are expensive, and I probably won't order a great number of plants because of this, but I wish other companies would take note and realize alot of people would much rather pay a few extra dollars initially to get quality plants rather than paying bargain basement prices for sickly sticks that won't live 2 weeks. My plants from Paradise Garden are beautiful and I have no doubt they will survive the winter and I'll be able to enjoy them for years to come.

I placed and recieved an order from Paradise Garden. I am very happy with the plants I recieved.

After having trouble with a couple of other internet companies, I came across Paradise Garden and had read a lot of positive feedback about them. I ordered four plants from them, three Heuchera "Raspberry Ice" and one dwarf fountain grass. A few days later, I had not received any notification that the order had been shipped and I checked with the address the company provided and it did not indicate that the order had been shipped. Less than a week after placing my order, I received an e-mail from the company that they were having a sale and that both of the plants that I ordered were now on sale for $4.00 off on each plant, which would have saved me $16.00. I immediately e-mailed the company and asked them if they would give me the sale price for my order. I received an automatic response that my e-mail would be responded to within 24 hours. About 24 hours later, I did receive a response telling me that, no, they would not give me the sale price for the plants. I thought that was very poor customer service and I again checked to see if my order had been shipped. It did not indicate that it had, so I immediately tried to call their customer service line and got the recording (like so many others) that their mailbox was full and was not accepting messages. Knowing this would not get me anywhere, I e-mailed customer service back and asked them to cancel my order. I did not get any response, but one day later my order was sitting at my front door when I got home from work and my credit card had, of course, been charged for the full amount, not the sale price. The plants seem to be of good quality; however, I will not purchase plants from that company again due to their lack of good customer service.

I ordered 2 different types of Alium bulbs, a lavender, a wiegelia, a foxglove and a hypericum 'gemo' at the end of August with the understanding that the plants would ship in September. I received everything but the bulbs in a timely fashion. While the other three plants were in good condition, the foxglove was not. Half of the plant was wilted and while I attempted to save the remaining half it died shortly later. Considering that the company has a "100% guarantee" I expected to receive a response from the company about this poor plant and also an estimate as to when the bulbs might ship. After three e-mails, I have received no response.

I will try calling the company next but from the reviews I have read I do not expect much. I will update my comments if my experience changes.

I purchased four hostas in July. They arrived in a timely manner, but two of the hostas looked like they were diseased. I was very disappointed because I paid more than if I had gone to a local nursery or to Home Depot for these hostas. I took pictures of the plants and sent the pictures with my comments to customer service. They assured me that the plants were not diseased and it would be fine to plant in my garden. I snip the bad portion of the hostas and planted them in my garden. Now, they still look the same and the discoloration on the leaves has spreaded throughout the plant. Personally, I will not buy plants from a catalog again and will continue to buy locally where I take them back and there is a guarantee on plants or I can view them at the store. I feel that I lost money in this purchase but it was a learning experience.

I WILL NEVER RECOMMEND FOR ANYONE TO DO BUSINESS WITH PARADISE GARDEN!!!!


This company has had the most ATROCIOUS customer service out of
ANY company (gardening or otherwise!) I have EVER done business with. I have been attempting to get a hold of them since the middle of MAY! I have sent multiple emails, at least 5 that I have saved, as well as countless phone calls. THEIR VOICEMAIL HAS BEEN FULL EVERY TIME I HAVE CALLED, AND I HAVE NOT RECEIVED ONE RESPONSE TO ANY SENT EMAIL! Even though I have included my phone number and email with every email, the folks at paradise garden have chosen to NOT respond.


My complaint is simple. I was sent substituted gladilous bulbs that are not the same color scheme, as well as much tinier bulbs than I was expecting. That was from one company that paradise garden sent my order to. (MY ONE ORDER WAS SENT TO 3 DIFFERENT COMPANIES TO FILL, JUST AS A WORD OF CAUTION TO POTENTIAL CUSTOMERS. YOU NEVER KNOW WHO OR WHAT YOU WILL BE GETTING!) I requested my money back, and offered to mail back the diminutive bulbs.

From the second company, I received the double clematis collection, 3 clematis. One of the clematis looked like it had a fungal infection already, and I was questioning if a second clematis had an infection also. I began earnestly trying to reach paradise garden about this complaint. Now, 60 days later, I have 3 withering, infected clematis for the bargain price of $60. And STILL NO CONTACT FROM PARADISE GARDEN!

They say they offer a 100% guarantee, however they do not allow any window of opportunity to voice your concerns with your order to them. I truly have never had such a miserable experience as a customer of ANY company. My next step is to contact my bank and file a direct complaint against paradise garden, as well as to have the bank file a dispute against paradise garden and withdraw my money from their account. I hate that it has to come to this, but they refuse to make good on their products.


BE VERY CAREFUL BEFORE YOU DECIDE TO BUY ANYTHING FROM THIS COMPANY!!!!!

I have just recieved an order of daylilies and hostas from paradise gardens. I would just like to take a moment to thank them for the wonderful plants that I recieved. The plants looked healthy and had big clusters and root systems not like other plants that I have ordered. As an owner of a small business, I understand that sometimes it may take a few days to get answers to questions but that does not mean that I am not I am not important. I appreciate the time it takes to get the job done.

My experience with this company is negative for the same reason other customers mentioned: last fall I ordered a nice group of irises which arrived looking okay, but certainly nothing special. I planted them, and this spring only one was alive. The rest were dead. I emailed the company a month ago and have had no response from them. Not a word. I will not buy from this company again.

I've dealt with paradise gardens over a couple of years. I've found them friendly and helpful. I love my peonies . No blooms on the ones planted this past fall but they look healthy and happy so I am sure they will bloom for me next spring. I will order again.

I'm very disappointed. I just opened your box of Hostas I'd ordered. They are covered with holes from bug bites - every leaf. I sure don't want to spread those bugs into my gardens. The plants themselves look half dead! The clemitis and polar splash I received separately looked fine. I hope I won't have any problems getting my money back.

Last year I placed an order and was very pleased with the prompt arrival of the daylilies. This year I placed another order and received it yesterday. I am amazed at the size of the daylilies. I love the Little Zingers you sent as a bonus last year and cannot wait to see how the Lilting Belle will perform for me. (another bonus) I am going to place another order as soon as I make up my mind as to which ones I can't live without. I love your catalogs.

I ordered a clematis that came today. I am very impressed! It is good sized, healthy and came through the mail with no problem whatsoever. Not an easy feat in this June Texas heat!

I ordered a coriopsis plant a dwarf pampas grass and a huron sunrise ornamental grass they claim their plants are grown larger when I received my plants they were maybe 4 inces in height from a nursery in michigan not from them.All the tops on both grasses were all broke and all the plants looked dead.I have been trying to call their customer service, but the mailbox is always full,sent numerous e-mails with no response in months.IF YOU ARE THINKING OF BUYING FROM THIS COMPANY TRY SENDING THEM AN EMAIL WITH A COMPLAINT FIRST TO SEE IF THEY RESPOND MY GUESS IS THEY WONT.WORST COMPANY i HAVE EVER DONE BUISNESS WITH .OH AND THEIR PRICES ARE TWICE THAT OF OTHER SITES TOTAL RIP OFF!!!!!!!!!STAY AWAY!!!!!!!!!

I ordered a Dwarf Canna Milk Festival and paid $19.85. After 4 weeks in the ground under optimum soil & weather conditions, there was no growth. I finally dug it up, no sign of life. As I've been planting Canna bulbs for 30 years, I could only conclude the bulb sent to me was a dead puppy.

I emailed the company twice and I have called them twice. Absolutely no response. I find this laughable since their confirmation email proclaimed "100% satisfaction guarantee" and "quick response to your problems and questions." I will never use this company again and I suggest everyone should think twice before they do business with Paradise Garden.

johnkuenzi@sbcglobal.net

Paradise Garden's Hostas are beyond belief!!!! They are gigantic! They were sent bare-rooted and wrapped in wet newspaper with Saran Wrap over that! I am in awe!!!! The choises are immense!
thank you so much!!!! /m

Today I received my first order of daylilies from ParadiseGarden.com. I'm very impressed. Huge divisions, healthy and well prepared, packed up securely, and they even sent a surprise -- a bonus plant, and one that is just lovely. I'm extremely happy with the experience, and look eagerly forward to seeing my daylilies in bloom. I'll definitely shop with ParadiseGarden again.

--Gayle, Upstate New York

Paradise Gardens is wonderful have purchased plants from them the last three seasons bigger plants mean faster fuller garden . I am very pleased

I am totally impressed with the customer service I received. I placed an order in 2004 including some Dwarf Lily bulbs. The bulbs did nothing! So early this year, I emailed & asked if I should wait to see if they might come up this year. They said, "No," and immediately shipped 2 new bulbs. I received those. Shortly after, the 2004 bulbs popped up and I will get to see them in bloom this year too. So, I got 4 for the price of 2. Thanks Paradise Gardens for your generousity and quick response to make me a happy customer.

The plants arrived in good condition. Have not had occasion to deal with customer service.

One minus: There is no email notification as to when the plants will be arriving.

I received 3 pulmonaria plants several weeks ago. I consider these as the BEST quality plants I have received from all online stores EVER. [and I order quite a bit online]. The plants were healthy, packaged very well and received without a leaf being broken! They are thriving outdoors and I am so pleased. They will be my online plant store from this point forward. In my opinion you can't go wrong buying from Paradise Gardens! A+++

Ordered a Lilacina Hydrangea and was sent a different type instead. Company wasted no time in correcting error and was sincerely apologetic for the mix-up. Kudos to them for great customer service and correcting so quickly. I they have a new customer to add to their client list.

My order of two clematis could have been moister and better packed. Were they broken enough to want a replacement? No, but for the money (and from the numerous positive reviews) I expected better. The packaging itself seemed fine, the vines looked to have been damaged before packing. I would think twice before ordering from them again.

Plants arrived in good condition today. Always send extra plants and free plant. Have never been disappointed.

This week I received my first order of 4 plants which arrived in wonderful condition and are beautiful. These plants were the best packed of any I've every received from many different suppliers.

I had received an e-mail prior to shipment that one of the plants I had originally ordered was not available and I was able to chose a substitute. I received confirmation of the change in a few hours.

Will purchase again.

Wow!! got my hosta shipment, they are great, great, great!!! Will order again from this company.

The packing was excellent, the daylillies were fresh, green, and larger than expected. Highly recommend. Will use again. Was very pleased with the experience.

I used the Garden Watchdog advice and ordered from Paradise Gardens. I found that they forwarded my order to Garden Crossings. Since I hadn't received it I followed up only to find if I went direct to Garden Crossings (which I wasn't aware of) I could get the two clematis I had ordered at $10.00 and $11.00 dollars cheaper. I total savings of $21.00. Paradise Gardens doubled the price without even having to make the shipment. Doesn't sound good to me. I cancelled my order and went direct to Garden Crossings. By the way, when I tried to call Paradise Gardens the voice mail box is full so I couldn't leave a message. I sent an email but haven't heard a response. I would never use them again.

Yesterday, I received an impeccably gorgeous Hydrangea Alpenglow in a one gallon container. The packaging, the plant condition, and the plant roots ... absolutely perfect. I will definitely order from this company again and have e-mailed several of my friends recommending both the Paradise Garden and the Garden Watchdog sites.