Comments regarding Paradise Garden

the daylilies arrived in great condition. large clumps with lots of roots/tubers. would order from this company again.

I ordered daffodil bulbs on August 31, 2004. I received my order on 10/17/2004. The bulbs were very nice, BUT I was missing two (2) packages of mixed double daffodils. I immediately e-mailed Paradise Gardens and waited a couple of weeks for a reply. I then emailed them again.

Thinking that the missing items were just a shipping error, I then placed another order. This order consisted of daffodil bulbs and tulip bulbs. This time the order was shipped complete and again the bulbs in good condition. I continued to e-mail about the missing items from order #1. I got no response. So, I started to call. I left numerous voice messages including the problem and my cell phone number, so as to not miss their call.

"NO RESPONSE" Finally on 01/12/2005...4 1/2 months after placing the order I got them. There was no apology or reason for
getting the bulbs so late. And some of the bulbs were dried out. On the front of the box was a telephone number.

I called, and it was for Dutch Gardens. They said they did not ship the bulbs to me and they have no affiliation with Paradise Gardens.

So, DON'T ORDER FROM PARADISE GARDENS! YOU WILL BE DISAPPOINTED!!!!!

Please do not shop at Paradise Garden. Although I see most comments are positive, my experience is quite negative. Last summer I ordered nearly $600.00 in peonies. I ordered whites and pinks for the garden I was planning. Paradise Garden did not have the plants I ordered so they substituted without asking me. In addition to sending some of what I ordered they took it upon themselves to send red and yellow colored peonies in place of what they lacked. I called several times and e-mailed to correct this or to get a refund and they ignored all attempts. I consider this dishonest and not to respond just rude. As I said some of what I ordered did arrive, but am out $150.00 for plants I did not want or order.
PauletteM

I got the tree peonie plants today and they are in the soil. They look in good shape and show new growth. You substituted "Shin Shichifujin" ( which is a pink-red) and "May Treat". for the one I ordered(which I okayed) However, I would like to know the color and style of "May Treat" . I can not find it listed. Hope to see them in the spring. Also hope at that time, I can get "Night Glow on the Sacred Mountain" which I originally ordered. Helen

Order received in good package and good condition, I wish this peony I ordered will bloom this next year.

Have ordered several times from them without any problems and the plants are big and healthy.

I ordered 25 peonies. Due to one variety being sold out, 2 others were sent in its place. They are very nice. The divisions of all are big and healthy with 3 to 5 eyes. Several have 6 and 7 eyes. Having had experience with peonies, I am well pleased with the quality.
They were packed well and were still moist when unpacked for planting. They arrived at the right time since the weather was super for planting. Will order from Paradise again in the spring. Very good experience with the company. Appreciated the comment that was written on the packing slip.

I am a new customer with Paradise and am please both with the service and the quality of the plant itself. I ordered a Chinese tree peony. It arrived at the right time for planting and I noted that my request for arrival time was sent to the grower (Oakes Daylilies) and was heeded. The plant was carefully packaged and the instructions were excellent. I would not hesitate to order again from Paradise.

I ordered several daylilies in August. They arrived promptly and were in wonderful shape. Each plant was what other mail order companies I have ordered daylilies from would have considered 3 or 4 plants! They all have new growth already. I also received a bonus of an extra daylily with my order. I will definitely do business with them again!

I am a novice gardener, even though I am a middle aged woman.This was my first experience in ordering from Paradise Gardens.There was some miscommunication regarding when my order was going to be shipped.However, the peonies arrived last Friday. They were moist and quite large. I had ordered peonie plants. The information included with the peonies were for peonies and tree peonies. There was no indication as to whether the shipment were the plants or tree peonies. In spite of these minor concerns, I happily planted them over the weekend.I will reach out to this website for guidance.
Jeanne

Having not ordered peonies before, it's hard to comment regarding size, etc. However, the root structures looked very healthy and were still moist upon arrival. I have been doing business with Oakes Daylilies (HIGHLY RECOMMEND THEM!!!)/Paradise Garden for a few seasons now and will continue to do so.

Only one comment. It would be helpful to have the planting instructions on the plant's tag. With my order of 2 tree peonies, there were different planting instructions for Chinese and Japanese trees. No where on the tree tags did it indicate which was which. I went to the Paradise Garden website first and couldn't find out there. I ended up finding the info elsewhere online.

Otherwise, very pleased. Can't wait to see the peonies!

I ordered by tree peony in the early summer and have been looking forward to the fall when I knew it would arrive. It came 2 days ago--the plant was larger than any I have bought in stores. I soaked the roots the first night & planted it yesterday and am looking forward to a beautiful plant. The other information they provided about peonies in general was very helpful.

Received my order of two tree peonies in good condition and in a timely manner. I would order again from this company.

The irises I ordered arrived at just the time I asked for them to be delivered and I also got a bonus of 6 extras! I was quite pleased. Unfortunately, three of the bonus irises are not listed on their website, so I have no idea what color they are, and have no other information about them. I emailed the company requesting this information, but never received a reply. All in all, this first time order was a positive experience, but I do wish they had responded to my email.

I recently ordered daylilies, irises, a peony, and a hosta from Paradise Gardens. I was quite pleased with the experience. All of the plants were large and quite healthy. I was a little disappointed at a substitution made by Sutton's (the Iris supplier), but was ok with it when I saw how similar the sub was to the one I ordered. The bonus plants are a wonderful plus. Thank you Paradise, I look forward to doing business with you again. I do recommend that when Paradise or one of their suppliers makes a substitution, that they include some information on the plant and a picture. This makes it easier on the gardener.

I just received 3 Irises from Paradise Garden and they were extremely healthy, albeit a little small, but well packaged and with very good, clear instructions. This is my second time dealing with this company and I am very pleased and highly recommend them.

I ordered herbaceous peonies from Paradise Garden with their online system. No problems or hassles! I placed the order in June, and as they stated, it arrived in late September. All plants were healthy, great looking specimens. Each plant was tagged with identification. I would recommend this internet gardening website to order plants from. RELIABLE. GREAT QUALITY.

I was surprised to have ordered from Paradise Garden but received delivery from Oakes Daylilies - which I had also ordered from! Because I ordered daylilies for two separate beds, one primarily red and one primarily yellow, (one collection for Paradise, one collection from Oakes) , I was concerned about figuring out which plant went into which bed. The labels on the plants solved the problem because they gave not only the name, but the height and coloration of each. Problem solved! I received eight free daylilies, much to my delight.

This was our first time to order from Paradise Garden, and we were quite pleased with the plant size of the daylilies we ordered Also I was tickled with receiving a daylily for an ordering bonus. Some companies will send unrelated seeds or plants for their bonuses.I appreciated the common sense.
Thank You!!!!!!!!!!
Magpie021

I ordered irises and bulbs from Paradise Gardens, and was surprised to learn that they are just brokers - they did not grow anything that I ordered. I received the irises from Sutton's Irises. They sent me the eight rhizomes that I ordered, plus an additional six! (In excellent shape) However, I could have ordered all fourteen from Sutton's for less than I paid for the original eight I ordered from Paradise Gardens. Next, the bulbs I ordered have not arrived yet, but my invoice says I will be receiving them from VanBourgondien. The reviews for VanBourgondien are very poor, and I would never have ordered from them, so I am not at all happy that they will be sending me my order. I will just hope for the best! I have serious reservations about ordering from Paradise Gardens in the future, since I have no idea from whom I am truly buying.

Huge plants arrived promptly, in excellent condition, clearly labelled. I highly recommend this company.

Received the plants yesterday and they look wonderful. Will plant them as soon as Hurricane Frances passes. The worm that was in the box is dead.
Marvin

I have had several excellent experiences with Paradise Garden. Their plants are high quality and their customer service is great!

I ordered daylilies, irises, and a tree peony. The daylilies arrived last month and there was a bonus plant much to my delight. A week ago I received an email telling me my irises had shipped but due to a quality problem they replaced 3 with "... substitutions based on like iris to what you had ordered". I looked the 3 up (on Dave's Garden of course) and they were nothing like what I ordered. I wrote an email back saying it was not acceptable. The reply I received said that the irises had already shipped but they would refund my money for the 3. I still had some irises in my wish list so asked if I could substitute 3 more instead of a refund. I was told yes and so I placed my order. With my order I thanked them for working with me but they *really* need to look at their substitution policy. I haven't received my replacements or the tree peony yet so I can't really say "yea" or "nay" just now but their willingness to make things right really impressed me.

Just received my iris order w/ three bonus iris' thrown in! Thanks.....going to plant today so don't know yet how they will look when blooming. so far so good

Ordered iris and, though two had to be substituted because they said that they were "not of the quality we'd offer" they arrived in good condition. I'll judge their substitution policy after I see what blooms next Spring.

This was my first time ordering from Paradise Garden and so far so good! I received the first of my order today, a bearded iris rhizome, and it came to me healthy and packed nicely in straw. As a beginning gardener, this is the first time I've planted iris, so the planting instructions that came with the package were helpful. They instructed not to plant the iris deeply, so I left the rhizome a little exposed as said in the directions. It doesn't seem very stable in the ground, but I trust the experts know what they are doing! I have some peony plants coming in the future and I look forward to their arrival.

Just received my order today (Aug 16). What can I say except WOW!!! When I opened it , it was like christmas!! The packaging was excellent, each iris rhizome was separated from the other with straw , like they were placed with care, not thrown in. The rhizomes were very large, the fans were at least 7 inches long and GREEN!! Plus they sent 2 extra iris, rebloomers!! This was my first experience with them and I will definitely buy from them again!!! Happy Gardening!!!

After seeing what high ratings Paradise Garden got from Garden Watchdog I thought I would give them a try and was not disappointed. They delivered everything that was promised. I ordered daylilies and received fans that were much larger than I have gotten from other companies. Even though I ordered during a hot time of year they arrived in excellent condition. I would order from them again.

i ordered from this company because so many people from dg were satisfied. I ordered 5 hostas and they were perfect, however i also ordered 3 other perennials and they were soooo small for the price. I emailed the company and they asked me so many questions and said that they will evaluate the situation. I thought that for the price they should have sent me additional plants and i stated that. I do not think that they are decent business people.

I ordered Daylillies and Irises from Paradise Garden and this feedback is for the daylillies, I have not received the Irises yet.(I will leave feedback when I do.) From my understanding the Irises come from a different vendor/state so they ship separately from the daylillies.

I ordered a small order of 3 red ribbon daylillies, and was surprised to receive a free hyperion dayllily, especially with such a small order. The daylillies roots/stems were in great shape, healthy, robust and packed well and I planted them immediately according to the included very clear directions. I am new to daylillies, and would recommend PG (especially for daylillies) to anyone else new to daylillies. Their prices aren't cheap but a good value comparable to the quality.

Peter Ness

I ordered from Paradise Garden and was outraged when they did not ship what I had ordered. They had substituted whatever they wanted for things they said they no longer had. They did not contact me to see if this was OK. They just decided to substitute other items and charge my credit card for the full amount. This is unacceptable and greedy business practice. It is almost a bait-and-switch tactic.

I will never order from this company again.

IF YOU ORDER FROM PARADISE GARDEN, BEWARE!

I received my credit card bill for my purchases. Then I e-mailed Paradise Garden to find out when it would be shipped. No response! E-mailed again -- No response! Called phone number got a recorded messages saying it is their busy season and for a faster response it's better to use E-mail. So I did so again for the third time threatening to cancel order. Received E-mail today saying item shipped and I did receive order today. This is NO WAY to run a company, busy or not! Customers need to have their questions answered. I would NOT recommend this site to anyone. Very dissatisfied!

All plants arrived in good condition, and were shipped at the time promised for my zone.

received my daylillies in two days, they were just what you said and they are doing great

I have only ordered a few times, but have been very pleased with Paradise Garden. The plants were without doubt the best packaged of any plants I’ve received via the mail. I recently emailed the company inquiring as to delivery date of some irises – Was truly impressed with the speed, efficiency and courteousness of their response. I look forward to doing more business with Paradise Garden! (PS – one of the best commercial garden websites I’ve ever visited)

I ordered six daylillies three weeks ago and received them yesterday. I am extremely pleased with the size and condition of my plants. they also threw in a bonus plant which was a delightful surprise. I would strongly recommend this company and will continue to order from them.

I have ordered from them several times - and they are one of the best companies I have found. The plants are big & healthy - and they have complied with my requests for ship dates. I will continue to order from them in the future - there are few out there offering this kind of customer service & quality for fair prices.

I ordered daylilies for the first time. I was very impressed by the size of the lilies when they arrived, much larger than the ones that I had purchased at the local garden center. After two days they have already started to grow. WOW! I will definitely order from Paradise Garden again.