Comments regarding Autumn Ridge Nursery (aka autumnridgenursery.com)

I too was fooled by the pretty pictures on their website and wasted over $200 on dead plants. I intended to file a claim with BBB but after visiting they're website I found a letter from BBB president stating that "Since August 2005 BBB has received 219 complaints of which 132 were received in 2008. The company indicated its willingness to cooperate; however, BBB complaint files have since sky rocketed with consumer dissatisfaction."

I filled claims with FTC //www.ftc.gov/ and Consumer Affairs in TN //www.tennessee.gov/consumer/ Hopefully they will do something about it.

I purchased a couple of cherry tree in August, 2008 from Autumn Ridge Nursery. It took three months to arrive and when it finally arrived in November I was disappointed. I received bunch of dry twigs wrap in newspaper. I should have visited Dave's Garden sooner and known other people have been ripoff by the ARN too. I just want to get my money back because ARN did not deliver what their website said they would.

We ordered a bunch of fruit trees in Spring of this year. About a month later, we received what looked to be dead twigs. Some of these "twigs" were not labeled, therefore we did not know which fruit trees they were. We called the company and was assured that the trees would flourish. Against our better judgement, we planted them according to the company's instructions and watered them faithfully.

A month later, there were no signs of growth. We waited a few more weeks, still NO signs of growth. We contacted Autumn Ridge again and they asked if we did a scratch test (had not heard of that before). We scratched the twigs as instructed and all of them scratched brown, except 3 (in their own words, if the trees are brown at the scratched area, they are DEAD).

We again called the company and requested a refund. Their answer was NO. Their policy is to pay half of the cost of the tree to replace them in the Fall. If we got dead twigs in the Spring, why would we wait and pay half of the order all over again for more dead twigs? They do NOT respond to their emails. So, if you want to deal with a bunch of rude people, you have to call them.

We contacted the BBB in TN. Well, to the BBB's surprise, they did not respond to all of their emails either. After working with the BBB for months, there is now an official Reliability Report registered with with the BBB. And, to let you know how unreputable this company is, the BBB has issued a nationwide Media Release. Also, if you check http://www.ripoffreport.com, you will find many complaints there as well.

This was our first and LAST order from Autumn Ridge Nursery (as well as any other company names that they may go by now).

I ordered Sedum sieboldii 'October Daphne' from the company. They sent me Sedum spectabile 'Vera Jameson' in a cut back form. I planted the plants and discovered I had something other than what I ordered. I contacted the company, sending a picture of the plant in my yard and explaining the mistake. The did not even reply.

I placed my one and only order to Autumn Ridge Nursery before reading negative reviews here and elsewhere.
I was very cautious while unwrapping the ordered plants after they arrived. They were a disaster. The tags were not readible (I had ordered several berries) and the sticks were unplantable. The one plant that did survive was labled a Red Maple, which it clearly is not.
I have an opinion as to the source of plants for this fraudulant nursery: They are supplied with cuttings and debris from gardeners and landscapers which they then "try" to root and sell to unsuspecting buyers.
They do not belong in business.

I read these posts above and decided to respond to Malindas comment ( supervisor at Atumn Ridge Nursery ) and emailed her. She replied and convinced me that no-one who had posted here had this type of experience with Autumn Ridge or frankly didn't know what they were doing. In the process of reforesting 70 acres we ordered from 4 different nurseries. I ordered 33 trees and a few free ones were tossed in totaling 41 trees, Of the 300 trees we planted this past spring only 41 did not make it. Guess where they came from ? I just called Autumn Ridge about returning them and had the pleasure of the rudest employee I have ever heard answer my call... I had a $153.00 order and was told they would give me a deal and resend everything for $40.00 more dollars. I was then kicked over to an " owner" who explained that they ship to 150,000 customers a year and if they had to replace everyones orders they would be bankrupt. He explained that he didn't know me and the 4 minutes of phone conversation was cutting into his work time . It was made very clear that as a customer, I was of little importance to them and the only way I was getting anything to show for my original purchase was to pay 33% of the initial cost again...

I will never order from Autumn Ridge again nor will I ever refer or recommend that someone would order from them.

I was also dupped by this company after spending over $100. On their first shipment, nothing survived except the free items and a rose bush that was not the color ordered. When I called in the beginning of May to report that, I was rudely told that I must call back at the end of May because it was too early. I live in NC and my garden was in full spring bloom - except for the plants from Autumn Ridge. I called back at the end of May and was told they would be happy to replace after I dug them up and shipped them back at my expense - which I did. I received another shipment. Since they are bare root plants and I'm not an experienced gardener, I had no idea what I was planting. They have finally bloomed and I have a bed full of hibiscus plants - all exactly the same color. They were supposed to be dianthus in red varieties. What was supposed to be (and labeled as such) red verbena is some yellow flower that I haven't identified yet, but I'm certain it is not a verbena. I will be contacting Consumer Affairs and the FTC. This company clearly intends to deceive it's customers and you should NOT order from them or anyone affliated with them.

Well like so many of you I ordered plants which were not shipped for a week and then took a week to travel 160 miles. All 6 plants were dead sticks. I called them after 3 weeks as they said it might take that long for them to wake up. None were alive. They then sent me a full order (I sent back the dead ones at my expense). Again it took a full week in transit and after planting only one survived. By this time it was too late in the season and have just called to get a replacement order form and after I fill that out they say they will ship new plants in October. I have no idea if the plants are really the varities they say they are and from the comments previously posted I am doubtful that they will be but I am giving them the benefit of the doubt and will wait till October and hope they really do ship and that these will be alive. If these grow I will post again with that news. The one plant out of 12 that lived is growing very well but those are very poor odds. I will not be ordering plants from this company again unless all replacements actually grow this time. We all put lots of work into our gardens and do not want to wait 2 years to actually get to see something growing. I will probably pay more but get better plants next time and will check this site and the BBB before ordering any online plants again. Wish I had seen this site before my first order.

I ordered 78.00 worth of plants and trees from the company...My order was 2 be shipped within 72 hrs when i recieved my plants 2 months later they were completely dead except for some bear roots that were 2 be a clematis..well it tursns out to be a common hosta!..Anyway i tried to contact autumnridge and after several attempts i did speak with someone and they said it was 2 late to replace them and for hlf the money they would reship...they did send me 2 more dead crabappletrees which were free with my order and a pack of hollyhock seeds,,heed my warning and please dont waste your money this company is a rip off...also they are going by SUNNYDALE farms i got a flyer and its the same address

I placed an order for 5 redbud whips and 5 American cranberry plants on April 25, 2008 and requested 72 hour shipping. Since I hadn't received the plants by May 5, I sent two emails which were returned as undeliverable. Calls to their telephone number were unanswered. I checked my credit card activity and saw that my credit card was charged on April 26. On May 8, I filed a dispute notice with my cc holder, but they had already paid.

I received the plants, which looked dead, nearly a month after I ordered them. I called immediately and asked for my money back. They told me to return the plants but that they would not return the money. They were rude and I told them I would report them to the FTC.

To be sure, I planted the plants and found that they were indeed dead. I am now out the $69 I paid. DO NOT ORDER FROM THESE PEOPLE.

They Sent me 9 dead roses for over $100.00. They were dead had split and I called immediately and they said to wait and file in August. Now they want 1/2 price on all the roses to replace them. I will never have anything to do with them and they will be reported. Take Heed every body. They will cheat and rip U off lkpitt

I ordered 29 roses from Autumn Ridge Nursery on April 17th 2008. They were small and in bad conditon, but I thought once planted will come back to life.

Only 4 of them did and are a pitty to look at. They are diseased, with extremelly small leaves and buds (if any). 3 roses have bloomed and they are white!!! I DID NOT ORDER ANY WHITE ROSES FROM THEM!

In July 2008 I contacted them twice by email asking for a full refund. I got no response from them so I filled a complain with BBB.

This 'company' is a FRAUD!!! DO NOT ORDER FROM THEM!

Plenty of bad stories, add me to the sucker list. I wished I found these reviews prior to purchase. $150 for a box of dried sticks. No leaves and no life. The online picture should be of some kindling. 72 hour shipping in 3 weeks. No customer service whatsoever. I have had many good experiences with internet purchases, but I didn't do enough homework on this one. Lesson learned.

AVOID AUTUMN RIDGE NURSERY!
Don't be suckered by their guarantees!

As Rudy used to say, they're like school in the summer time... No Class.

Wasted nearly $100 with Autumn Ridge, ordered May 2008...they are a big Fraud! I ordered 36 various plants to create a beautiful flower bed and am UNHAPPY with every aspect of this transaction. First, they did not honor their 72 hour shipping, it took nearly 3 weeks to receive anything. During that 3 weeks, I called to complain about the 72 hour shipping not being honored and was told to refuse the package and I could get my money back. When FedEx delivered them I did exactly that and sent an email to ARN. I had not heard from them so I filed with my credit card company. I finally called them and talked to Chris who told me the only person authorized to give refunds would be Arnold the owner/Vice president, I said that did not make me happy and wanted to talk to his supervisor. Thomas gets on the phone telling me Chris had told him a screaming lady was on the phone and if I treated him that way he would hang up....I was angry, but far from screaming. Thomas just set a bad tone to the whole conversation and was rude telling me it was not his fault I couldn't read that they did not offer a refund policy. My credit card company has said the same thing since they offer no refund policy I am out of luck...I feel they have frauded me since they have my money and the product. I will file with the BBB and hope at the very least my small voice will someday put Autumn Ridge Nursery out of business!

PS- I do not believe any of the positive reviews, I can't not even fathom from what I have experienced and read on this site that somebody had a good experience with this company.

This is one of the most unethical companies I have ever come across. After ordering over $350.00 worth of plants and spending hours planting and months caring for them they are either coming up the incorrect variety or they are dead. The customer service manager, Chris, is rude and obtuse and the owner, Arnold Johnson, was even worse. Even though they guarantee their plants to be true to color and variety they do not stand by their guarantee. DO NOT DO BUSINESS WITH THIS COMPANY. They are thieves.

Please contact the Middle Tennessee BBB and file a complaint //www.gobbb.org/complaint.html . I have done so today. I wish I had come across this website with reviews sooner. Everything that is being revealed is TRUE!

I HATE Autumn Ride Nursery! Last year I ordered 45 Pampas Grass plants...they arrived in pots, and were labeled as such "Pampas Grass," thus I had no real reason to assume they were not. I'll admit, they looked odd, and nothing like Pampas Grass - I planted them, and this year as they have now grown considerably larger, I realize that they are actually not Pampas Grass, but instead Yuccas...all 45 plants are Yuccas. When I called them, they did admit to me that they do bring in a large percentage of their plants from other nurseries/distributors...and perhaps there was a mix up...however customer service refuses to help me, I get the run-a-round, I spoke to Chris in Shipping who told me to simply mail a letter to the Owner "Arnold." They promote their fabulous guarantee but they do not back it up, they are a total scam, rip-off, and they know it too...but as long as they make a buck they are not going to change. I wish them the worst, and I hope they go out of business soon.

My story acually started 1 1/2 years ago. I waited until my kids where grown and I owned my own home before I started my rose garden. Last April I order almost $200.00 worth of flowers from autumn ridge. 11 Rose bushes, 6 peony plants for my mom also those lovely free trees. I got them right away they did not look good but I planted them all anyway. All of the peony (ha ha) grew. They grew up to be day lilies. Only 6 of the rose bushes grew. NONE OF WHICH WHERE WHAT I ORDER. My well mapped out garden was distroyed. Oh ya and the 6 free trees, none grew. So when my floweres started to bloom the wrong colors I called them got through right away to Carol. Wrote the name down on my order form and always dealed with her. She said to call next season and she would send me out all new ones. This is where this year comes in. My son was in a really bad MVA and almost died. When I got home after almost a month in the hospital with him. I started all over again. Carol is a really nice person, she pulled up my order to reorder for me. She even let me pick out new rose bushes (since they all came up pink last year). I actually recieved my package in only 3 days. Sounds great but not. I got 7 not 6 free tress (only 3 of them lived planted them on May 18th.) Got all 6 peony plants (once again not peonies, and do not not know what they are yet but they are growning). Now for the Roses, I got 3 of the 11. They are growning just no buds yet. NOW FOR THE FUN PART. Called them daily for the rest of my order. That is what you have to do and keep talking to the same person. AND WHEN YOU CALL LET THE PHONE CONTINUE TO RING THEY WILL PICK UP (me up to 5 minutes at a time). It took me another 3 weeks to get the rest of my plants even a free rose bush. If they tell you that it is shipped. Call Fedex they will tell you if they have a package coming to you. ARN told me on more then once that they had already ship it, but did not. If you call them right back after you tell them that you called Fedex you may get somewhere. Did that and got the rest of my order in 3 days. Now for that order of 10 rose bushes. Only 5 of the 10 are growning Planted on June 4th. Still no buds on any of them so I do not know if they are even what I ordered. NEVER AGAIN!!! WILL NEVER ORDER FROM THEM AGAIN. Now I am going to the Tenn BBB to file my report with them. Will update when my flowers grow to see what they become.

I clearly should have found this site before ordering from Autumn Ridge. What a curious and frustrating experience it was. I ordered about $50 worth of stuff from them including several echinacea, flowering japanese cherry trees/shrubs, snowball bush, several galliardia, redbud trees and a few freebies.
On the first go round I received a tube stuffed with non viable appearing plants. My observation proved to be correct about most of the plants I received. The echinacea looked like dead creeping phlox . The gallardia were an unrecognizable dry brown blob (which I planted anyway). Neither of those ever greened up. The redbuds were sticks which I planted and they did not get green either. The free pampas grass and weigelia are both working OK, as are the japanese cherry labeled items. The snowball bush was a twig which didn't green out at all.
Upon receipt of the shipment I wrote IMMEDIATELY reporting on the condition. There was no response. Finally I found a number to call to inquire as to a refund. I figured they owed me about $30. When I called the woman who answered said she couldn't help me so she transferred me to a man who told me that "Only God can make things grow." This did not help me. He also told me that if I got creeping phlox, that was a good deal since they cost more (what a deal - dead phlox when I wanted live echinacea). I asked for a refund and he said they don't give refunds. He was argumentative and extremely rude and unhelpful. He did finally offer to send me some replacements, which I accepted.
The replacement redbuds were not viable, the snowball bush was not viable and the echinacea and gallardia did green up but the "echinacia" looks like a spider plant and the "gallardia" looks kind of like a creeping perennial geranium I have.
I am most dissatisfied and will NEVER order from another online nursery until I see customer reviews. I'm just glad I found this site so I could ventilate and will now use it to check out any other sources I order from.
How do these people stay in business? What was I thinking? That honest people are in business to sell quality products to their customers? Clearly the Autumn Ridge Nursery is not in business to help the world green up, nor do they have any interest in customer satisfaction or in honesty. Reading everyone elses comments gives new meaning to the phrase "dead and buried". Just like my $30 and all the twigs and mislabeled stuff. WHAT A SHAM!

AUTUMN RIDGE NURSERY SCAM ARTISTS...............I ordered 2 advent garde and 1 will goodwin clematis.. I received 3 Hosta Plants. I called and was told to mail the plants back. I then e-mailed and was told I would be sent the 3 clematis I had purchased. I again received 3 hosta plants. I complained and I was told I would be given a credit. So, I said forget the clematis plants and send me 2 peony plants and I was also given a free plant. Today, July 3, 2008 (this started in Feb 2008) I now see 2 October Daphne Sedum plants growing NOT PEONIES AND 1 DEAD PLANT (the free plant is dead) I paid $6.95 each for the 3 clematis and plus shipping. I am now demanding my money back and explained I will report this company to any agency that will listen. I am a senior citizen and cannot afford this as it would have cost me $14.00 just to send plants back. Every thing is documented with my e-mail correspondence... NEVER, ORDER FROM AUTUMN RIDGE NURSERY UNDER ANY CIRCUMSTANCES...if it sounds to good to be true it is..Barbara Erkan

Ordered $46.50 of trees and bushes on March 18. Charged card next day. After Sending a lot of e-mail (with no reply) I e-mail on 5-8-08 to their info site,order site and Daves garden canceling order. On same day filed with BBB in Tenn. Also file with credit card co. They e-mailed me 5-13-08 and said they have been shipped but I could refuse them. They came 5-19-08 after waiting 61 days.. I refused them. On 6-10-08 money was put back on credit card. If it wasn't for Daves site I wouldn't have known to cancel and I would have kissed my $46.50 goodbye.

HEAVEN HELP US! A SIMPLE ORDER FROM A SENIOR CITIZEN FOR MOTHER'S DAY ARRIVED DECEASED WITH NO HELP FROM Autumn Ridge Nursery.. No one EVER answered their Customer service line or responded to any of my mom's e-mails.. Now, since my bank got involved.(deceptive practices), they are willing to re-send the rose orderin May of 2009.. !!!! Now I don't mean to be crass, but, #1 don't know that Autumn RIDGE NURSERY will still be in business at that time..(actually, I truly hope not for all our sakes), or, #2, that my mom will still be here... No refunds! That is not displayed any where on it's web sight.. BUYER BEWARE!

ARN is a total rip off and I wish I found this site before ordering. Just like everyone else who posted negative my plants came in about 3 weeks wrapped and dried out and dead. The few plants that came to are NOT even plants I ordered. My quinces were rose of sharon, everything else is dead, never grew at all. Called the compnay and they said they're reship in Novemeber. What good does that do me? I'm calling my credit card company and filing with BBB.
This company should be shut down. I totally threw $ out the window and I was so excited about getting the plants.
What a scam.

In early May, I placed an order for 8 raspberry plants, 2 apple trees, and 4 cherry trees. I selected the 3 day option. Nearly a month later the first shipment --dead raspberry sticks and dead apple sticks. I planted carefully and have foolishly tended dead twiigs for the month of June. After several emails and phone calls I received the cherry trees. They were moldy, dead sticks and I am wasting time and water on them as well. I am not used to throwing $100.00 into the wind, but I certainly did in this case. Avoid Autumn Ridge Nursery.

Same issues. Placed order on May 13 received "trees" on June 7. Ordered 10 apple trees and received four free plants. The two free forsythia's are growing but the apple trees are all dried twigs. I just called them (at the 931-815-9435 number). I spoke to Kay and she told me that the trees are dormant and that I need to give them at least two months. She then said that they could not ship replacements until November. She was argumentative and rude. This doesn't do me much good here in Michigan. So they sent me dead plants, won't give me a refund and won't give me replacements until next spring, maybe. I guess I have to file a complaint.

I placed two orders in late March with Autumn Ridge, totally unaware of the negative ratings given this company. The first order contained three spruce trees, all of which were dried out with needles turning brown and falling off. I planted them anyway and they have all died. The Black Walnut tree I ordered was DOA, the Smoke tree was stressed from lack of moisture and has since died, and the two climbing roses were turning black and show no signs of growth. The second order had 3 blueberry plants (twiggs at best), one DOA and the other two critical and they to died. These two orders took far too long arriving and the quality of the plants was deplorable. I truly believe it was a complete waste of money and that remedial action is warranted. I will monitor this situation closely for a refund or replacement plants and if no response then corrective action with the TN BBB will follow!

I don't think I need to go into a long detailed explanation about my experience with ARN since it's pretty much identical to all the negative experiences others have had with this company. I'm merely posting just to add my voice to the masses. I also want to say that I do not believe many, if not all, of the "positive" posts here. I have my suspicions they are a desperate attempt by Autumn Ridge to off set the truth. Bottom line if you value your money and garden DO NOT BUY ANYTHING FROM AUTUMN RIDGE NURSERY. Go to a reputable company like //www.santarosagardens.com. I have ordered from them in the past and their product is on the level. Plants are of decent size, quality and prices are fair. What's more they package and ship their plants so you receive them in perfect condition. I wish I hadn't strayed this time around but I learned my lesson! If it sounds/looks to good to be true it most likely is!! Oh and for any daylily fans //daylily.vineyard.net/ is an awesome place to buy from!!!!!

In mid-May, I ordered Tennessee Beauty Strawberries with 2 free trees to be added as a gift. The order was to be shipped 7-10 days. My raised garden was ready and I anxiously awaited their arrival. I waited until the last of May & called to speak to an associate inquiring of the delay.
She informed me that they indeed would be shipped June 1, 2008. I would have questioned her further should I have known at the time that June 1 was on a Sunday. It is now June 18 and still no strawberry plants with no coorspondance from the company. Guess it is now too late for the plants. At this point, I would just appreciate receiving a full refund on my order. I would have been a regular customer, as I love to garden and work in my large lawn. It is not reasonable for a place of business to function with such a poor display of customer service. I order on a regular basis from the Spring Hill Nursery and have received very good service.No consumer would appreciate this type of poor customer service. Any company should know better than to operate in this fashion if they expect to stay in business. You do not have to possess a PHD to know that in any business if you do not display good customer service you will cease to be in business. I sent them an e-mail today. After all the negative remarks that I've read, my expectations of having beautiful berries next year have vanished.

Straight Talk - mdduke

Same story. Ordered $150 of perennials for my new garden. I so wish I knew about this site before I ordered. However my husband ordered blueberries last year and they were great. My experience however was bad. Rotten, dry twigs--I put them in the ground and nothing. I called and they told me to wait 2 weeks. I did and nothing still. They sent me replacements--the same rotten, dry twigs. Nothing has grown. I am so disappointed as in my mind's eye I could see this garden and how it would appear in August. Well that will not happen-at least this year. It upsets me that I paid $4 for a bare root echinacea and my local Lowes had a quart 2 foot one last week for $4. I would NEVER order from this company again. Not only did I lose my money but I lost my "dream" garden for this year.

Hi, this is my third year buying from autumn ridge nursery and I have always been happy with what I get for the money I pay. I get my dwarf fruit trees for less than half of what I would pay anywhere else and they have always been healthy, yes they look like twigs when I first get them, but they have always done well for me, I am glad there is a company out there that offers affordable trees for those who have the patience to see them become beautiful fruit trees Thank You

Same story as most people. Ordered fruit trees and grapes. Got small twigs . Most of the trees lived , but are not
what they are supposed to be. None of the grapes lived. Lost my invoice. Wish I lived closer, so I could visit them in person. Hope the BBB does something about them. Live and Learn.

I ordered strawberry plants. Although the order took longer than the 72 hr shipping stated in the ad, the plants were in good condition with a great root system. I was able to plant them the day that they arrived and they are looking great in my garden.

Three weeks after receiving and planting that same day, my two blueberries, two raspberries and one Tulip Tree still resemble just five blackish sticks with absolutely no signs of budding or growth.
I have gotten NO RESPONSE AT ALL from the customer service e-mail address.
I've just asked for either a re-shipment or refund, so I'm awaiting reply, again, but certainly am not holding my breath until I get either one.
I suppose I should have been immediately suspicious when they arrived with slimey roots ....
I also suppose I should give them another chance to correct this, so I'll leave it as NEUTRAL instead of NEGATIVE at this point.

Purchased a total of 8 SNOWFIRE roses. Most of them did not grow. Most of the second shipment of 5 came with only one branch/stem. They did't have a chance to grow. Only 2 look like they may get a bud. The one that is blooming right now the flower is Yellow, not Red & White.
The company said they will reship the one that bloomed yellow, but if they shipped the wrong one in the first place do you trust them? Also, my county will not allow you to mail plants in or out of state without the proper Agric. certificate, which they did not send and I have requested but they won't even answer that part of my e-mail.
Before purchasing from this company PLEASE read all the comment. I just wished I had......

I ordered over $100 worth of plants in April from this horrible company. I didn't get them until the end of May, and they are a total dissapointment. I ordered 18 going bananas daylilies. In the package of dead crap wrapped in plastic and newspaper, I could only find 14 things that remotely resembled something that they might expect me to plant. By their standards, I could have divided ONE of my mature daylilies into about 100 plants, and sold them for $4 each. I ordered 2 althea that didn't even come, and 3 hydrangea, that came, but were the tiniest, sickest looking sticks you've ever seen. On top of that one is so dead that when I broke a piece off to look for green after a week, dust flew! I also ordered 5 dianthus, but in the bagged marked "dianthus" there was one large clump of moldy looking roots and 3 tiny nobs. Not even worth planting! Do not even consider ordering from this company!

I ordered 5 Red Cherokee dogwoods, 5 White dogwoods on May 1. Shipping should have been 72 hours. I emailed them May 7th. Got no response. Called, but they won't answer the phone. Finally received an email that they had shipped my order on May 25th. Received it 4 days later and everything is dead. They shipped it in a mail tube wrapped in damp newspaper and plastic. If these were packaged and shipped when they claim, these trees would still be alive. I think they were dead when they were shipped. No signs of life at all and I even cut into one of them and it's brown all the way through the tree. You could snap every one of them in half, no problem.

Judging by what I see here, I doubt I'll have any resolution, but I am going to try to either get a refund or replacement trees, but am not hoping for much.

DO NOT BUY ANYTHING FROM THIS COMPANY. They should all be charged with fraud.

I recently ordered 7 eastern white pine trees (12"-18") on 5/01/08. Autumn Ridge indicated 72 hour shipping. I had received NOTHING until I faxed them on 5/13/08 requesting a status. They informed me via e-mail that the delivery would ship 5/19/08-5/23/08. I finally received "my order" on 5/22. What I received were 5 horrible things with leaves NOT needles. What they sent me was obviously NOT pine, and all the package contained was 5 6"-12" leaf roots, some blighted and others brown, wrapped in a damp newspaper surrounded by plastic wrap. Nothing was worth even planting. And, besides, I don't know what I even received. They are certainly not pines. My wife and I have called the company several times and they have refused to return our phone calls. And forget about e-mail, we are still waiting on a response since the evening of 5/22. I'm going to try the fax route again today 06/05/08 and request an entire refund. This is the WORST company experience I have ever had! I get the idea this place is someone's backyard and garage with aunt polly and uncle buck running the shop. Buyer Beware. I will NEVER do business with this outfit again, and I would recommend you stay away from Autumn Ridge.

I purchased two different items. Chinese Dogwood trees,
and privet hedges. They both took a long time to ship.
They were wrapped in wet newspaper and plastic bags, which should have been ok. However, the trees look like DEAD twigs. I planted them, but no signs of life after 2 weeks.
The Northern Privet Hedge was all brown..dead leaves fell off when I opened the mailing tube.
I'm asking for replacement plants, but give the other negative feedback, I'm not expecting much.

I ordered 1 Mimosa Tree, & 1 Plum rose and was "given" a free red Weigla with my order I placed on May 18th 2008. After 1 week I sent an email asking when my order will be shipped. They said they were behind and would ship my order the week of May 25. It is June 3rd and I have still not received my order. I tried to call on May 30, but of course no answer. I sent an email the same day and they have not responded. Unfortunately I did not come across this website until May 30th and read the reviews about Autumn Ridge Nursery. I ordered from them b/c my neighbor seem to be satisfied with them, but I guess she got lucky. Now my order is not large, but it's the principle of paying for a product and expecting to receive it in a timely manner. My email correspondence has been nice to them, so I am very disappointed by their lack of response. Also, if they say they will ship in 72 hours, then that is what I expect as a consumer. They should re-do their web-page if they cannot honor what is written on it.
I would have rather paid more at Lowes Home Improvement for a plant, than to have given them my hard earned money for free.

I ordered my plants online two weeks ago and received a confirmation order as to the price, not it having been shipped. In less than an hour, the $50 was gone from my bank. I didn't have a problem with anything so far; we'd received a broad flyer in the mail, all the way in VA, and the website looked legit, so I didn't think twice.

After 8 days, I got worried - my husband and I are dairy and crop farmers. I didn't know if they'd arrived and we'd missed them or what. So I emailed them very nicely and told them the situation and requested that they email me about what time they'd expect the trees to get here. I wait three days. No answer.

So I call them during their normal business hours. The phone rings for about 2 minutes. No answer.

Then, stupidly after ordering, I Google the company and look at a BBB report on them. Negatives all over the place. In the red with customers by a mile. Class action suits; the whole lot!

So I reported them to the TN BBB and, when I still hadn't heard anything from them in two weeks and my trees haven't arrived either, I emailed them and said that I had already reported them to the TN BBB and that if my money wasn't back in my account in a week, that I'd call the McMinnville PD and report them for theft.

I'll keep everyone updated and we'll see how this all goes.

tags: BAD NEGATIVE AUTUMN RIDGE NURSERY CUSTOMER SERVICE