Comments regarding Autumn Ridge Nursery (aka autumnridgenursery.com)

I placed an order on 2-17 and asked for a March 1 shipping. Apparently, they did ship my order but the order was returned to them as they used UPS and UPS will not ship to a PO Box address. Most sights automatically reject an order if they cannot ship to a PO Box or they ship by a carrier that will. I gave a PO address when I ordered on line and it was accepted. Why would they even use a carrier they knew could not deliver? I was never notified that my order had been returned. When I called, they said that it was shipped and recieved by me. After I insisted it was not, they did some checking and that is when they told me it was returned. They said they would reship but it is already well into our growing season here in South Central OKlahoma and I told them I did not want it now. They should have notified me. Their reply was they have to many returns to notify people. They would only reship or I would loose my money. The person I talked to was rude and hateful. They would rather have dissatisfied customers than send a note or email that an order was returned to them. I will never order through them again. I was a repeat customer from last year when we lived in New Mexico but after such a negative interaction with them, I will never use them again. I felt strongly enough about the poor way I was treated by them that I am compelled to send in this negative experience.

My first order was online (Montmorency Cherry Trees-Sour $8.5), and they told me I qualify for a free Colorado Blue Spruce tree. Few days later I called them and ask if they sent the order and when they said no, I added a Golden Jubilee Peach Tree $8.5, a Damson Plum Tree $8.5 and 2 Blackberry $9.0. The total was $38.45 (including shipping)., which I thought at the time was not a bad price. Well, almost two weeks later after they told me sent the package, I finally received it.
There were dry twigs inside. Three dry sticks that supposedly were trees with a dry newspaper wrapped around some very dry roots, and hand written paper labels wrapped around them. Another two-dried twigs (smaller) they were supposed to be blackberries plants. (no root whatsoever on those last ones). The “free” Colorado Blue Spruce tree was a piece of limb from a pine tree (dried of course) about two inches long. I called them at their phone number (931-474-3386) and I spoke with some very angry people. They were the ones that were angry. I don’t understand why were they angry. They promised something that they couldn’t deliver.
Few times in a row they hung up on me and they didn’t want to transfer me to their supervisor. They kept telling me would send replacements. More dry twigs? I don’t think so… Anyway, I sent them back their order today. I hope I’ll get my money back. The last person I spoke was the manager (I hope so) a person named Sam Walker. He said to sent straight to him and he’ll send me refund.
Never order from them again and I advise everybody who reads this not to order from them either.

I guess I lucked out! I had ordered two cherry trees and a peach, all dwarf, and they are budding right now! Granted, the trees were small, but you get what you pay for, right? The only thing wrong was that they forgot my free burning bush and a packet of seeds I had ordered...told them online and they shipped them out to me right away!!

"

Thank you for your comments. We do keep them in our special file from customers all over. We value your business and do hope that we lived up to our promises.
Thank you so much for the nice words...Customer Service
By the way--call me at 931-474-3386 and we will send you the free gifts that were shorted. Thank you again."

I placed an order with Autumn Ridge Nursery in January. I requested to have my items shipped in the first week of March, which they appeared to have honored. I am very leary as I came across this web-site so I called them to cancel my order. The CSR was polite and informed me that they post refunds once a month and my money would be refunded at that time. Given that their prices are so low and depending on the accuracy of the CSR's statements, I plan on ordering from them in the fall. But, if anyone can let me know if this is a typical procedure for refunds, I would appreciate it.

It appears that many problems reported deal with bareroot plants and trees. I am interested in the 1-2 foot bushes. If anyone has ordered bushes from them, i.e. hydrangeas or burning bushes, I would appreciate your input.

I will update my posting toward the end of this month.

"

We have many emails from customers if you would like a copy. We save all of our mail. We want to thank you for taking the time to post the experience. We value every customer--every one of them and do hope the experience is a good one. Please let us know if we can help you again. We do appreciate your comments. Thank you/Customer Service"

Like other posters, I have received undersized, poorly-packaged plants from Autumn Ridge Nurseries. My Emails to them have not been answered. However, I was successful in receiving replacement plants for some of the ones that didn't live by calling their number 931-474-3386. They also respond to their fax number 931-474-3387. Folks, in the real world, you get what you pay for. If the website advertises "Best Prices..." and "Why are our prices so low?" as Autumn Ridges does, you should not expect large plants and expensive shipping containers. The employees I dealt with were very nice and they did ship out acceptable plants to replace some of the ones that did not live. I rated my experience with them "negative" because I believe even discount nurseries should ship live plants and not dead sticks, like what I first received from them. If you have issues with this company, try the two phone numbers above.

"

Thank you so much for your input. That is how the customer service department improves when those like you tell us your experience. This past fall was sad for me. I lost my brother and the other lady in customer service was married to him. I was out for days and the other lady did not come back with us. I am so sorry your emails did not get answered. I did try to answer as many as I could. We care at Autumn Ridge Nursery and I do hope you order again. We receive in the spring about 800 emails a day and do try to keep them answered as they come in to us. Our guarantee is that you receive what you deserve and if plants arrive dry or damaged--call us--we replace quick. We value and appreciate every customer and welcome your comments. Thank you so much."

In the spring of 2005, I ordered a jackmanii clematis and three daylilies from this complany. I also recieved a free peegee hydrangea with my order. The order arrived in a flimsy cardboard tube with moldy newpaper. The peegee hydrangea looked like two dead sticks, but I planted it anyways. It didn't make it. The clematis began growing and I soon realized that it wasn't a clematis at all but some sort of (I think) hardy geranium. I called and asked for a replacement, which they did ship out, but it arrived dead. The daylilies were supposed to be elegant candy, ice carnival, and daring deception (or maybe daring dilemma?) and although they grew into healthy plants, when they bloomed they were absolutely not what they were labelled as. Since I am a daylily collector, this was very dissapointing. I called, e-mailed, sent letters, and finally was told to mail a letter stating the problem and that a form would be mailed to me which I would need to fill out to get the problem resolved. It never came. So I called again, and finally got someone who told me they would be shipped out this fall. When they never came, I e-mailed and threatened them with an attorney. They claim that the items will be shipped in the spring. I don't expect to see them ever, but after reading some of the feedback on this forum I am just happy that any of the plants were even alive!

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Thank you for your comment..If I knew your order number, I would send you the items. Please call me at 931-474-3386 and we will see that you get the items or that you are satisfied. We are so sorry for this experience and we do value you as a customer. Ask for the company representative in customer service. I have just learned how to reply to these comments and so excited to reply."

i ordered 13 assortment of nut and fruit trees and schrubs. yes, i was surprised @ the scimpy shreds of twigs that arrived but i gave them all the care and planting needs as usual. needless to say, only 2 survived despite all the TLC. the stock quality is just weak n inferior but definitely a waste of my time and energy.
i planted them in spring but they never really took from the beginning. now i have to get rid of the dead twigs n order something else, this time from somewhere else

"

Please call me in customer service at 931-474-3386. We do guarantee that your plants arrive to satisfaction and are not damaged , but healthy plants. We do value you and let us prove it. Many thanks for the comment. All of us at Autumn Ridge Nursery enjoy our plants and customers. Thank you/Customer Service"

The first time I ordered I was pretty sure the plants seemed to be in good condition, except for the ones that were smaller than the twigs in my yard. I dutifully went out and about and planted them ASAP, watered and tended to them. They were supposed to be dormant as it was a spring order. Welll we had a severe frost and I didn't think anything about it when none of them but 2 of about 20 survived. I didn't think it was the company's responsibility that there had been such a bad freeze. Maybe I was wrong, but that was how I felt.

SOOOOOOOOO, I gave them another chance. What I received the second time were not the 3 and 4 foot saplings I had received the first time. They were twigs if even that, and not a single one did anything other than rot. I had told a couple people about the first trees I had gotten and that theywere pretty nice looking except the trees had died in the frost. I have rebutted all those statements to those I spoke to and told them whatever they do not to order from there as it is a LARGE waste of money and effort if they do.

I feel resentment towards a company that seems to be just another large ring of theivery that this country is starting to portray to too many! Theives belong in a court room and jail. They do not belong sitting behind a desk, printing nursey catalogs, promising great trees, only to steal everyone blind!

Thanks for letting me get this off my chest!

"

If there is anything we can do to help with your plants-please let us know in customer service. We value our customers and do want them to stay. We will await your reply and we will do our best to prove to you that we want to keep you as a customer for all your garden needs. We are so sorry for your experience. Thank you so much for the comments--that is how we grow in good customer service.
Our phone number is 931-474-3386/Customer Service. Please call....."

I ordered plants totaling $53.50 in spring 0f 2004. Instead of 4 perennial geraniums, I received canna bulbs; instead of five named varieties of Hosta @$5.95 each, I received three bags of ordinary hosta plants (all the same--nameless), and no FREE plant as promised. Three blueberry plants were merely sticks with a few hair roots. I planted and nurtured them, but none survived. Subsequently sent 3 e-mails and was told replacements would be shipped after frost. So far this spring I have sent three more e-mails, but have received no reply or plants. NEVER, NEVER will I order from this "nursery" again.

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Thank you for your comments. We always send free plants now with orders, but in 2004, we did not have the choice. We stand by our guarantee and if you would call our customer service department and ask for the representative of the garden, we will re-ship your order. When I started work I did not know anything about sending emails and was so slow. We receive now about 600-800 a day. We have more in customer service so we can answer quickly. Even if you do not order from us anymore--let us make this order to be what you ordered. So sorry for the experience and do hope to make it up to you. Thank you/Customer Service"

My experience follows the pattern of many other customers: dry, dead twigs, no life regardless of any attempts. A basic question:
Can people working in a nursery in June honestly assume that a young tree without any leaves or buds is dormant and not simply dead? Also: Doesn't the 60% of negative experiences of this kind indicate an intentional fraud?

"

We keep our plants in cold storage until we ship them in the spring. We are so sorry for your order arriving in bad condition. Please call me in customer service and we will be glad to ship you a replacement. We do value you as a customer and like the others that have commented--we welcome your call for us to try to make this up to you. Thank you so much. Also, thank you for your comments. "

I wish I had looked up the comments regarding this nursery in garden watch dog. It was a disappointing experience. The plants arrived with a note from the post office--received in damaged condition. There was no bluberry plant-the so called free bee. The two
plums looked life-less. As someone who writes regularly for Tree Care Industry Magazine, I know a lot about tree care. I soaked the roots for a few hours and planted them in containers. One of the two plum show signs of life but not the other. I wrote to them , so far no reply. I would never place an order with this company again.

"

If you will call us in customer service and ask for the representative of the garden--I will re-ship your order to you. We do guarantee that you receive what you ordered and that the shipment arrives in good condition. Our guarantee is on our home page to the left in the color green (click). It is also in our catalog. Please give us a call so that we can help with the plants in the order you received. Thank you for your comments and I look forward to hearing from you. (931-474-3386)."

Definitely a negative experience. While I understand what "bareroot" and "dormant" mean, that doesn't excuse mailing delicate bareroot twigs in a flimsy cardboard tube wrapped in some moldy newspaper. They will of course dry out. Upon unwrapping my twigs, dust-dry roots and leaves crackled off at my lightest touch. I gently scratched beneath the bark to see if there were any signs of life - dry and dead, no green.

I called Autumn Ridge and they were very defensive and belligerent-sounding. They told me to plant my twigs anyway and water them with a little Miracle Grow, so I did.

Nothing grew, not my blueberries, blackberries, gingko tree... the only thing that did was my peach tree, but it grew from beneath the graft. God only knows what kind of peach tree is under there. I wrote the company but received no response.

So I called the company, and described the situation. They said they would not refund me but they would replace the order.

Great, I get to go through all this again. Maybe I should start a nursery like this. I'll just charge people for my yard trimmings and when they don't grow, I'll just send more until my clients get tired of calling me.

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Please email us or call us at 931-474-3386 so that we can make sure your order is re-shipped to you. We do guarantee what we sell to arrive in good condition and be the item you ordered. We do value you as a customer and we will try to do our best to make you a happy one. So sorry for the planting....please reply...
Thank you again/Customer Service"

The plants I received from Autumn Ridge Nursery were a bunch of dried up twiggs. I could have gone out in my backyard or in the forest and picked some twiggs up on the ground and they would have looked like that. They came in a round card board tubing and inside wrapped in plastic and inside that wet newspaper and inside that were the twigs!! I was appauled. It was not at all what they had advertised. I did call immediately and got the run around on the phone for a bit, then asked for a complete refund. I asked if needed to send the product back, but their reply was no. They said the refund would happen within a couple of days. Their conduct on the phone was such that they had dealt with this before and knew just what to say. My advice, DO NOT PURCHASE ANYTHING FROM THEM.!!!
POOR BUSINESS, DECEIVING PRICES FOR WHAT YOU GET!!!

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We do guarantee our items and do live up to it. We are so sorry for your experience and would like to make this right with you. We do value you and would like to follow up on this service. Thank you so much and do call me at 931-474-3386. Ask for the representative for the garden. Waiting for the reply...Again-Thank you for your comments and I will be glad to help with this purchase."

received 2 blueberry and 1 mountain laurel in mid april
no signs of life yet...

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Please let us know--We will welcome your call to us at 931-474-3386. We do value you as a customer and would like to know how your plants are doing. Thank you for your comments..Customer Service"

Would not recommend this nursery. Purchased a dozen poplars in the spring of 2004. Five of them did not make it. I did contact them and they where willing to replace these trees. Because of the quick response I received, I ordered more trees for fall planting. Big mistake. In addition to the 5 trees Autumn Ridge replaced, I also ordered another 12 trees for a windbreak. Trees where bareroot as expected and where planted this past fall. Spring arrived and nothing. No buds, no life, nothing. I have sent them emails, offered to take pictures of the lifeless trees and even return them and have rec'd no response. I would like them to live up to their guarantee of replacement for 1/2 the cost of my original order. No response. It's really to bad, because the other trees I did receive from them are doing really well. I would rate them very poorly on Customer Service.

Unfortunately I too found this site after ordering. I placed an order on 5-12-2005 and clicked on the 48 hr shipping. Today is 5-25-2005, I haved talked to this company twice, the first time was on 5/19, I was told my order should have gone out on the 18th, the 2 nd time (Today), I was told customer service would call me.
We'll see, will update if something changes.
C. Cotton
Mobile, AL

I have had a horrible experience with this company. I have learned my lesson about mail order nurseries. Autumn Ridge is the 2nd place to have become a total rip off for me.

I ordered 6 Crape Mertyle shrubs and got some free plant with my order it was supposed to be a hydrangia. Well, I ended up with 6 dead sticks that were not packed in anything except a paper towel tube! The roots were dry and breaking off the twigs I recieved. I planted them and like an idiot I still water them everyday to see if they do anything. I highly doubt this since there were no signs of life in these plants at all. I used my finger nail to look for the green under the bark and found nothing.

The hydrangia that was free, I am glad it was free since it was about 3 inches tall and has no roots. Just the dead branches of another plant. Disgusting!

I cannot understand how they stay in business.

I too was quite surprised to see my order come in a tiny package. However, I have planted them and am daily thrilled as they have sprouted leaves and are quite healthy. The value was great. I planted my present orchard 13 years ago and wanted a much larger orchard for when I retire. Even if only half of the trees survived, I figured I was money ahead of how I purchased 13 years ago. However, in two short weeks, 12 of 20 plants already have leaves. I expect the 8 remaining to leaf out soon and will add to this post IF THEY DO NOT.

Admittedly, their communication seems a bit slow but I will sacrifice that small inconvenience for the wonderful value.

Again, I am very pleased I found Autumn Ridge.

Well i was a we bit supprised at the amount of neg. i've delt with them once and was really happy with thier concern of my elevation (4900)' planting you have to learn here, to many micro climates, they were able to ship early for me, in march which really helped because of southern exposure, and all plants are doing fine! apple trees, sugar mapple, & black berries also! yes i will do buisness agian with them just like i did in winter 2005. i'm trying to start a new orchard.

I have an I.Q. I know you can't pay $5 and get a 7foot tree.

The trees were exactly as described, 2-3feet tall (including the FREE one). And began thriving as soon as planted. Yes they were on the slim side, as any young sappling would be. But as someone who Love gardening the satisfaction is in watching the plant grow and thrive.


If I wanted instant satisfaction I could pay 10-20 times the amount at a Home Improvement store or nursery, I could also get something "Slightly" bigger from other online nurseries at pay 3-5 times as much.

The Rhoendondrm was too smal to use right away as I wanted to use it as a focal point in my main entrance (my other bushes were bigger). But it was MY error in not looking at the size description, it was the exact size they indicated. Still have it and it is growing fine. Once it is bigger I will move it back in front.

As a single parent who just bought a new house, not a smart option. I was able to landscape my entire front and side yard (which needed an Extreme makeover) for less than $100. Can't beat that with a stick.

T.

AUTUMN RIDGE NURSERY HAS SUPPLIED ME OFTEN WITH THE BEST BARERROOT TREES AND PLANTS ON THE INTERNET. I HAVE TRIED MANY. ALSO HOPE THAT THE MANY NEGATIVE COMMENTS ARE NOT POSTED BY THE COMPITION AS I HAVE HAD ONLY EXCELLENT SERVICE FROM THE FIRM . ----- WILLIAM REGLOF

I ordered from Autumn Ridge and then found this site after I had made an order. Needless to say I was very nervous about what I would receive. I was attracted by their very low prices and free shipping offer. I ordered a little over $100 worth of trees and shrubs. Including, White Dogwood, Apple, Red Maple, Peach Trees and also shrubs including Rhododendrons, Crape Myrtles and then some Vinca Minor Ground cover. When I got the bag full of plants, I was sure that that must have only been part of the order. I pulled out a bunch of very skinny trees and some very small bare root shrubs. My first thought was oh no!, just like people had described. But I decided to plant all of them and see how they go. I have now had the plants in the ground for 1 week and all of my Dogwoods are throwing new growth (3), All but one of my Red Maples have new growth. (5 out of 6) and all of my Rhodies (4) have new growth. The ground cover is growing great and my apple and peach trees have new growth beginning as well. My Crape Myrtles do not look good. No new growth yet (0 for 6). But it has only been a week. Anyway for the amount of plants that I got for the money I am very pleased. I was very surprised by the size of the plants when i got them, I thought they would have been bigger. But the heights of the plants were accurately described. My Red Maples for example said they would be 2-4 feet. They are about 30"-36" but very skinny. Any way to wrap this up, I was a little worried when they got here, but I see that a lot of the people have posted complaints before they even give the plants a chance to grow. Give them a chance and see. I have not talked to the company about the crape myrtles but if they do not make it i will and will post an update. But the truth is, I would order again regardless, because I got so many plants for my money, even if some die it would be worth it. They Shipped right away. I ordered them on a sunday night online and they got here on Friday across the country in the Puget Sound, Washington State area.

I just received my order of a pear tree and a free White dogwood. I am pleased with the condition they are in. It is exactly as described. The Dogwood (free) looked a little small, but i believe it is very much alive. But since it is free and it is alive, i dont really have any complains. I found this forum since I put in my order, that is why i was very nervous about them. I did check with them almost daily on when they are shipping etc. I ordered on Monday 4/18, i received my plants on 4/23. Not bad at all. Lets just see if these plants will live and strive. SOmehow i have the feeling that if they dont, i should be blamed...I will order again...

I placed an order with this company, and then realized the plants were small which is normal for a mail order nursery.

Larger plants cost a fortune to mail.


But to my better judgment i thought i should wait on planting till fall, so the trees would not have to fight the heat here this summer. I called the number on their contact page and the man was nice and friendly and promptly cancelled this order for me.
I will be ordering from them in the fall.
They are up front and state on there web site just what size you are getting. They seem to have an excellent 1 year replacment policy like most other mail order catalogues i have delt with.
I just over looked this.

First of all I'm reliefed to find out that Autumn Ridge has a negative pattern in dealing with customers ,it makes me hope that somebody will put a stop to that.
I've ordered from them on may 21 2004.
The order arrived ,was incomplete,plants were all smaller then advertised and looked dead.
About the looking dead part I was hoping I was wrong.
Complaining via email availed no result ,no response on the phone either.
Four months later when it became obvious that the plants couldn't be any deader I wrote asking for my 75 dollars back.
this time I've got a response ;"We start shipping in october .Thank you for your order"
Irony or automatic response didn't make me happy.
Not only that I WOULD NOT RECCOMEND THEM ,I'M HAPPY I CAN TELL PEOPLE TO STAY AWAY FROM AUTUMN RIDGE NURSERY.

This past spring I placed my first order with Autumn Ridge Nursery. I received all of my order without any problems.. I was surprised at how small some of the tree's were.. Several of them did not look like they were going to make it... I e-mail Autumn Ridge about the condition of the plants I had ordered. They responded to my e-mail by the next day they offered to replace all the plants that didn't survive during the summer months as it was to late to ship replacements at that time.. Over the summer a few of them that I thought looked bad sprouted leaves and did very well... I contacted them when it was time to send out the fall order to give them an update as to what survived and what did not. Again they responded quickly & I received all of the replacements and they all look great!

However, in Autumn Ridges' defense... This is the first time I have placed an order like this online.. I always bought my plants and tree’s from a local nursery so of course those plants and trees are much larger, fuller & in full bloom and could be quite expensive to purchase & ship if I had purchased them online. So when I receive a tree that I “purchased online” that is described at being 6 to 12 inches when shipped then I’m not going to complain when the tree or plant I ordered arrives at the size that is described. If I’m ordering spring plants online I’m not going to expect to receive a 3 to 5 foot tree to be in full bloom and potted … or sprouting bulbs, or fruit trees ready to harvest… I’m ordering trees and plants in the dormant state and as long as they are healthy, I should not expect anything more…

Thank You Autumn Ridge for all your help with my order.. I am already working on my spring order with Autumn Ridge Nursery.

Happy Autumn Ridge Customer.

AWFUL AWFUL AWFUL

Like many that have posted here, i was seduced by AR's low prices. I paid $75 to get a bunch of plants, black/blue/ras/berry plants, 7 aborviataes, a cherry tree, and a few other perenials.

i was really confused how they could offer free shipping, as i expected that the shipping itself would cost them close to 75 bucks. nonetheless i proceeded with the purchase.
i had purchased plants from other online places, and the plants were always about 1ft in height and maybe 8 inches in width. the plants were always individually wrapped and individually labelled.

when my shipment came i was pleasantly surprised at first because there was this big box with what appeareed to be a single plant inside. i saw the shipping label said 12 bucks and i could not understand how they could have made money on my 75 buck order when the shipping for one plant itself cost 12 bucks.
well to my horroR when i opened the box, i found that all of my 20 or plants were in this box.
they were all dead and tiny. the aborvitae trees were the biggest joke- the "tree" consisted of a single stem cutting that was about 5 inches in height and about an inch in diameter. i had been charged $3 bucks for each of these "trees" that weighed about 1 gram each.
of course had i known that this was what they meant by tree, i would have cut a zillion similar cuttings from my exisiting aborvitae trees and offered to sell it to AR for the bargain proce of $1.
long and short- staaaaaaaaaaaay away from AR.

"

Gerald--I looked up your order and noticed a replacement was shipped to you lately. Please let me know if it is the replacement you asked for in this note---If it is not-please call me in customer service and we will send it to you--thank you so much/Melinda/Customer Service.
We do value your business."

I placed an order on 12 May 2004, for one Red-Haven Peach Tree $5.95. I dug the hole and waited
By 3 July, it had still not arrived so I emailed them. They seemed sincere, appologized, and said they would ship the peach tree plus another plant of my choosing for free during their Fall shipment.

We are now in the 4th week of November and still no tree(s).
They say it will ship on 21 November, but it's probably too late in the year to plant them here in Delaware, besides, I already filled the hole back in.

(Read the emails)

12 May, 2004 -- Thank you for your order! Your order number is
33538. (Red-Haven Peach Tree $5.95)

3 July -- I placed this order on 12 May. I think that's long
enough for me to wait without hearing anything from
you. Please cancel it.

3 July -- Your order was shipped--we are so sorry for your
wait...I do not think it came back undelivered....We
will ship this for you in the fall plus an extra item of
your choice...Please reply...We have stopped
shipping since June I......Thank you and please send
this email back to us with the name of the extra
item..So sorry.

4 July -- I'm glad to hear from you. I guess I might as well
wait since I already dug the hole. When is the Fall
shipment? Please add the Crape Myrtle as the extra
item. Thank-you for the response.

21Sep -- has your fall shipping started yet?

22 Sep -- We start shipping orders Oct. 25th or so.....you should
get yours shortly afterward. Thank you

20 Nov -- Any word on when the order is shipping? I'm still
waiting.

21 Nov -- we have your order to go out Monday....Thank you....

"

Did you receive your shipment? I get 700 or more emails a day from all the thousands of customers. I now have some help which makes two of us. It is better to call and ask for Customer Service/Melinda and I will make sure something is done as we speak. I do hope you have had help with this problem--call me at 931-474-3386. I want to think you received the plants. Thank you"

I ordered 1 peach tree, 1 nectarine tree and tulip mistureon October 14. I called them several times, always I have a different answer. They told me that every week send me the items and I waiting. Always is the weather, is hot, they say, and now is in 73 or 50 and they told me other thing. What happen with this company? I dont recomended never. The first and last time.

We ordered some trees from Autumn Ridge Nursery. We only recieved 25 of the 30 trees ordered. We planted them right away but they all died. We did not recieve the strawberry plants we ordered from them. The total order cost was $158, all wasted. I sent them a letter asking for a refund or exchange trees. I have not heard back
from them. It has been months. I would not recommend buying from them.

Wow never thought you could run a business like Autumn Ridge does. Ordered bulbs in march, still haven't gotten any response, or product, or even an bad excuse.
DON'T order from this shotty orginzation. Businesses like this hurt the plant business.Have tried to fax, E-mail, call...Yuck!!!!

We've been trying for over 5 weeks to get a response from this nursery. The "trees" that we received in April were mostly dead or the wrong species from what we had ordered. Too bad we hadn't checked with this forum first.

Have ordered twice from Autumn Ridge. The first time was a small order since I'd never heard of them. The order promptly showed up as promised and I was very pleased. Placed a second order this spring and on their website, which is easy to use, and again everything showed up as advertised, and I think their prices on shade trees are really good, though I didn't check a ton of other sites. I will definitely order from them again this fall.

Georgia Gal!

i would strongly advised against sending money to this company. i have filed a complaint with the bbb and i am planing on speaking to the d.a about filing a civil suit. they act nice on the phone, if you can get them, are bad about answering emails, and have promised me a refund within a day or two but that was 14 days ago. very frustrating to me that these people do their business, which should be good karma, and turn it into something bad. don't bother with this company despite it's low prices.

I had the worst ever Internet shopping experience with this company. I should've known better to check for forums such as this before submitting a large order with the Autumn Ridge nursery just for the bargain (or so I thought). When I received my order of bunch of trees, they arrived bunched in a brown bag (no box) with no wetting medium/soil/nothing. I thought the received order was a mistake since I was under the impression to receive a bunch of healthy trees anywhere between 2-4 feet in height. Apparently the dead twigs without branch, no leaves, barely 1 foot tall trunk with 3/16 of an Inch in diameter, with may~be barely additional 1 foot if you were to count skimpy thin hairy roots may be scam advertised as 2-4 feet trees to them, but that's certainly not my idea of 2-4 feet tall trees. Even with these thin twigs, I tried to find live part on the trunks (cutting dry dead brown trunk, or scratching the bark) but even half way down I couldn't find the trees alive. I am pretty sure that none of them will make it, cause none of the visible twigs are alive and the roots are extremely weak as well. Perhaps I should've ordered safer plants such as burbs and dormant plants such as strawberries, etc to have better luck with them, but they need to get out of selling dead tree/twig business. There was absolutely no order information, no invoice, no papers, except their catalog included with the shipment. On top of that, many items of my order are missing from the shipment as well (thank god I had saved the order web page). I tried calling non-stop for about a week during both business and after hours, but the phone just rings (drops after 20 rings) and no one ever picks it up and there's no answering machine. I've submitted online customer form, and two emails to them but I have yet to hear a response nor receipt acknowledgement. So instead, I ended up contacting my credit card company to resolve the issue instead, which I've done for the first time in my life in over 15 years of credit card use. I am going to take a picture of how the twigs were sent, how they look (like a bunch of dead weed branches) and post it everywhere on the Internet as a caution for all Internet buyers. What a terrible experience!

I have used Autumn Ridge for two orders this year and have been happy with both their prices (which were exceptional) and the quality of their plants. Everything with the exception of one grape cane has grown and grown well. I ordered 5 trees 2 lilac bushes and 25 strawberries plus 10 rhubarb plants and 2 honeysuckle

The only thing that I didn't care for is that they only ship two times per year and that is for the good of the plants. I can't say that it was a bad thing though. I would order from them again without any hesitation.

I received Autumn Ridge's catalog earlier this year. Their prices were fantastic and I was excited about using some of their plants in our new landscape and to build up my nursery propagating stock. On March 30, I ordered a combination of 18 trees, shrubs and climbers. When they arrived on April 28, some of the whips (little saplings) looked okay; some did not. There was no packing or shipping list with my order (ag inspector said this is a requirement). My husband and I planted all of them immediately and just hoped for the best.

I noticed large knots on the main central root of a Red Delicious Apple tree and the Granny Smith Apple tree, but not sure what they were, I planted them anyway. After researching the knots on the internet, I learned that the plant could be diseased with crown gall which is caused by an agrobacterium. Because of this, I pulled the whips out of the ground and called our state agricultural commissioner's office who, in turn, sent out an ag inspector to help determine the cause of the knots on the roots. He said it looked like crown gall or nematodes to him. He took them to a lab in Birmingham, Alabama, where samples of each plant's roots have been taken. He will notify the company and me of the results. He will then handle this problem with the company.

After several attempts, I was finally able to convey the message to the owner, through his wife, that it is serious business when you sell diseased plants to the public. I made him aware that our ag commission is involved in helping me to clean up after handling and planting diseased plants in the field. The owner said he had been in the business for over 20 years and he had never heard of or seen crown gall. I told them it was all over the internet and told them how to spell it. They apologized and agreed to send two disease-free trees if I would send the trees back. Because of necessary testing of the trees I will not be able to do that. Now what?

The Japanese Snowball, Pee Gee hydrangea, Rubel blueberry, honeysuckle, and Tulip Tree are all dead--all of which were planted immediately. I don't know about the Concord grape yet; we're going to give it more time since it takes grape vines a little longer to leaf out. We used an auger and worked quickly to get everything in the ground. Our success rate with planting, even in late spring through early summer, has always been excellent with everything we have planted. The other eleven trees from Autumn Ridge have either leafed-out or have new buds. (Two weeks after placing my order, I still had not received an e-mail shipping confirmation. I was finally able to get through, and was told the plants had been taken to the shipping barn, so the plants' bare roots had been apparently been exposed for quite some time before shipping them.)

Finally, the "Pin" oak is NOT a pin oak. I'm not sure what-the-heck it is, but the leaves look like those of the chestnut oak. We have wet, mucky clay soil on the front of our property and needed something that could handle this difficult soil. That's the reason we specifically ORDERED a "Pin" oak.

Now we have to back up and start all over on at least seven trees, shrubs, climbers. Dealing with this company has been a waste of valuable time and money, not to mention, the headaches it has caused me in trying to clean up after their carelessness with shipping diseased plants.

I am following the Middle Tennessee's Better Business Bureau's recommended procedure for handling all of this. Today I am writing a letter to the company to be sent via certified mail. If they have not responded in ten days, their BBB will handle it for me.

I am still ordering a lot of plants to build up my nursery stock, but I will be more selective next time when choosing a nursery from which to order.

I ordered 8 old fashioned lilacs. When I received them, they were all dead. I tried to call the company at 11:00 am on a Wednesday - there was no answer. I tried again 1/2 hour later and it was busy. I tried 5 minutes later and it was busy again. I tried 5 minutes later and there was once again no answer. I have emailed the company and am still waiting for a response. I have asked for a refund including shipping/handling. We'll see.

I GOT MY ORDER IN A GOOD TIME TURN AROUND IT WAS ABOUT 3 1/2 WEEKS .THEY STOOD BEHIND THEIR GUARANTEE. I HAD TO CALL AND GET A TREE REPLACED WHEN I RECIEVED MY PACKAGE.THE LADY ON THE PHONE WAS VERY NICE.I WILL ORDER AGAIN.