Hello Mirek
I see that you are busy posting this anywhere that you can online, instead of just making your complaint directly to me. Why would you not contact me directly about this?
I am sorry that you are not satisfied with your plants. They only went through ninety days of quarantine, multiple inspections from the USDA, International export, where I am not allowed to wrap them individually, or in any kind of moisture retaining material. According to the regulations set by the European Union, the plants cannot have ANY leaf material on them, and must be cut back to within three quarters of an inch from the crown. Once your customs officials get hold of the plants, I certainly have no control over how they repack the plants when they are finished with their inspections. The risk of international shipment, is explained on "my Page" on the auction site, and I have cut and pasted the wording again below for you here.
The photos that you've posted look like the roots are alive and healthy. They've already began to put on new growth. Considering that they've been in transit for a couple weeks, I think that they look like one could expect them to look.
If you are still unsatisfied with the plants, then feel free to return them, for a full refund.
Thank you
Toby Hutcheson
RULES FOR FOREIGN SHIPMENTS OUTSIDE OF THE USA We no longer include plants from other sellers into our foreign shipments. Don't ask. We do not guarantee survival on any plants going out of the USA. Buyer assumes all risk in International shipments. We will not be held responsible for any delays in shipment, or problems in Customs, once the shipment leaves the USA. All foreign buyers should accept that there is an inherit risk of loss of some or all of your plants, due to a variety of problems that can go wrong with International Shipments. We only guarantee that the plants are true to the named variety in the auction, and that the plants will pass inspection for foreign shipment, by the US Department of Agriculture/ APHIS. The quarantine period may be as long as ninety days, especially for shipments to the European Union. $50 phyto certificate per shipment. $35 shipping charge on the first plant, and a $4 per plant shipping charge on all additional purchases, for all foreign purchases, shipped thru the US Postal System by Priority Mail. We recommend FedEx shipping for all foreign orders, but it is much more expensive. FedEx orders are available at costs, plus the cost of the phyto certificate. All shipping charges must be paid in full, before any shipment is made. All foreign orders will ship approximately June of 2010. We will not ship plants without the proper inspections and paperwork, so please don't ask for it.
