Comments regarding Gilbert H. Wild and Son

The plants I have ordered arrived fast and were well packed. One Iris was missing, and after I e-mailed them, they promised to ship it ASAP. Few days later it came in by FedEx, and they also included a nice Daylily as a gift, which is greatly appreciated.
All plants were marked and looked healthy and fresh, good divisions.
I have placed another order from them yesterday - prices are good as well as quality.

I have been doing business with Gilbert H. Wild & Son for years now and have NEVER been sorry. I got my order of last week today and I could not be more pleased. BIG, FAT rootstocks with greenery. ABSOLUTELY LUSCIOUS PLANTS!!! I ordered 27 plants and the smallest and wimpiest of them still completely exceeded my hopes! I ordered from them last year, too... but have been unable to locate my review... Those plants are doing very, very well here in daylily central, San Fernando Valley of Los Angeles. BTW: The freebie bonus plant they sent me "Across The Miles" is a MONSTER. MOST of these plants I received today ARE MONSTERS! I am so impressed and happy with this order! Thank You, GHW&S! I will be playing in the dirt next week, planting these! P.S BEAUTIFULLY PACKED BY NICOLE!

The customer service could care less. I order 10 Coral Charm Peonies and they sent them the week I said not to. I was here when they arrived but the 2-4 eye peonies could only qualify as 1 eye by any standards. Small- with 6 inch sprouts so of course I could see all the eyes. I'm a grower.

They said just send them back on my dime. Pity the poor home gardener that gets them after me.

I think I'm remembering why I quit buying daylilies from them 10 years ago.

"On Mar 8, 2012 7:13 AM, Gilbert H. Wild and Son responded with:

I am not sure this is fair! Ms. Wright placed this order on 2/10/2012. We send an acknowledgement on 02/13/2012 and stated we would ship in early to mid March. We shipped on 3/1 and delivered on 3/3, The copy and the acknowledgement says we ship 2-4 eye. When she call to complain she said they were 1 and 1/2 eyes, any grower would tell you there is no such thing as a 1/2 eye!
She spoke with Steve and he is our best CS rep. He does care, as there are only three of us in the office we know what is said. I checked the cooler and did not find any without 2 eyes or more. WE do not reuse the plants for sale. We just feel that if a person wants a full refund, they should not be able to keep the plants too. We plant them back in our fields. I call Ms. Wright to duscuss...but she never returned my call. Greg Jones, Owner Gilbert H Wild and Son. How many other Companies care this much! "

This is my second order with Gilbert Wild.The first time was last year (2011) and it was for daylilies and hostas.Both were very nice plants with the daylilies being the nicest plants.
This time around I ordered just daylilies.I ordered 10 mix bag of daylilies and 16 individual plants.The 16 individual plants were huge. They had great root systems and nice tops that were just starting to leaf out.The mix bag of daylilies were nice also just not as large as the individual ones were..They even through in a free plant.Overall very pleased with the order.If i did have a negative complaint it would be not being told when the order is coming.It just showed up one day.I would check the site every day seeing if they updated the order with delivery time and they never did.Its only a minor complaint and one that would not stop me from ordering again with the plants being so nice ,I know its there busy time of the year for them trying to get all the orders out but it would have been nice to just take a moment and say order is on the way.

"On Mar 1, 2012 5:38 AM, Gilbert H. Wild and Son responded with:

Thanks for the great comment and we will work much harder to inform our customers when shipping. We had a glitch with Fed Ex on the first shipping of the years, and have corrected that...so if we have your e-mail address, we will e-mail you when the shipment is made and when to expect it. Thanks so much - Greg Jones Owner GH Wilds"

I've ordered from Wild's for over twenty years. The daylilies, lilies, and hostas have thrived. I appreciate the careful packaging and the extra free plant that is usually included with daylily orders. I'm mystified by the negative comments. I've talked to customer service reps for ordering information and have never encountered an unfriendly person.

I have had the pleasure of ordering from GH Wild and son for over 10 years, and except for 1 daylily that didn't make it, I've always been thrilled with the plants that I've received. I've also always received bonus plants from them in every order. Further, my most recent order of daylilies, peony Red Charm, and their entire lily collection arrived in excellent shape, and the daylilies that were planted have already put on some good growth. The majority of my daylilies, irises, and peonies are from this company, and I've been very pleased how well they've all done over the years.

I will definitely continue to order from them in the future as this company has allowed me to obtain plants at a great price. AMH

a couple of months ago I received Iris fans from this company, and promptly planted them, at our retirement home in upstate New York. A couple of weeks went by and when I approached the flower bed I was very pleasantly surprised to see one of them in bloom !! I would order from this company again. The iris fans were not the biggest, but they really looked healthy and I already have one in bloom. Also, they arrived well packaged. Keep up the good work and many thanks

Really excited, this is my second time ordering from this company & their day lilies & peonies are wonderful! They sent an extra daylily in my order & the clumps where HUGE! So pleasantly suprised!
I'd also ordered some grasses that were on clearance, a few are a little smaller than I'd expected, but they are sent in nice sized pots & have good roots, so I think they will be fine.
Over all I will definately order from them again!

I just opened my first order (25 mixed daylilies) and what a great surprise. First they were a lot larger than I anticipated and two, there were many more than 25! The price is about half what I paid elsewhere. Can't wait to set up a new daylily bed to see what colors I have. Also, I'm placing another order. Thanks

Ordered some 'Fall Fiesta' iris bulbs that were very reasonably priced compared other online iris vendors. had difficulty with paypal going through and i called and they gentleman was very curtious and pleasant to speak with and got everything straightened out and he also shipped my package asap., got it in like 3 days via Fed-Ex. The bulbs were huge..obviousely over 5 years old and he even left all of the baby iris still attached to the mother rhizome so ended up getting like double the amount of iris I ordered as a bonus. would definitely do business with again.

Just had to post this comment after looking at the hostas I planted at the beginning of last summer - every single one of them has done beautifully, developing into large,healthyl plants. I ordered a mixed bag and that is what I received - a nice combination of several varieties. Itching to order more, just need to find where to plant them

I don't usually leave reveiws on companies but I just have to on this one. These people have the worst customer service I have ever experienced. I have been lied to three times by this company. The pants arrived late and in poor condition--very poor. I planted them to see if they'd make it and called the company to let them know. They person I talked to could not have cared less. I also mentioned that they had not sent two of the plants I ordered. She said they don't have the peonies anymore even though it was a new catalog. I said I wish you'd told me that when I placed the order and she said she would have if I'd actually ordered them. The next catalog I received still offered peonies for sale even though they'd been 'out for a long time.' I called back within two weeks to let them know half of the plants they sent had died. She said it would take a month to credit my charge card back. Two month laters, I called because I still had not received my refund. She said I obviously don't listen very well because they never return money, only give you a credit to use on more plants and the credit was only for $15 instead of for half of the plants that died.
I truely hope that none of you use this company. They are really bad. They took my money and left me with dead plants and nasty customer service.

I ordered from Gilbert H. Wild and Son for the first time this summer and was very satisfied with the daylilies I received. Most are in bloom now, just a little over three weeks after planting! Would definitely order again.

Just received my first order. I am so pleased with the quality and size of the daylilies and iris I received. At $3 to $5 per plant they were an incredible buy.

Just received my order from Gilbert Wild which included daylilies and some iris. The plants arrived in five days and were very large and in excellent condition. There was also a free bonus plant included with the order. I have placed orders with Gilbert Wild for over twenty years and have been happy with the quality of their plants.

Posted on June 6, 2011, updated June 28, 2011
Posted on June 6, 2011, updated June 6, 2011
The following is the email I sent to GW&S:
I placed 2 orders that included 4 iris: Feedback, Harvest of Memories, World Premier, Blackout

I planted all of them together, one of the 4 is missing - I am guessing that it was Feedback. All were planted in the same manner as I've planted all my iris for the past 20 years. Of the 3 that survived, the only one I can say actually comes close to matching it's descriptor is Harvest of Memories. The other 2 iris are PURPLE - not blue or "with blue falls".

What I believe is "Blackout" is a deep royal purple – not as dark as the images you showed online. No one could misconstrue this color to have blue in any way. Feedback is a medium purple, the color closely related to what you called "blue-violet" on harvest of Memories. Whereas I was expecting that bit of purple in Harvest of Memories, and Blackout, Feedback was supposed to be blue, I had no idea I was purchasing purple iris. I am very disappointed by your descriptors. As a medical illustrator I have a very fine grasp of color. You should rethink your representations of the above, at least use a camera that has the capability to color correct your photos.

"On Jun 22, 2011 10:52 AM, Gilbert H. Wild and Son responded with:

Since we are tried by public opinion.

Here is my response to AMY -
Amy,

I called the processor and he said that it takes up to 24 hours to post.

I just wanted to clarify my concerns with Dave’s Gardens, a little soap box here, but please hear me out.

Your order is a prime example. I do not understand why some gardeners are so quick to want to trash good growers, who love plants, and who’s whole desire is to make gardening an enjoyable experience.
Before you ever contacted GH Wilds, you posted on Dave’s Gardens. Why in the world didn’t you come to me and work out the issues, without posting it for the entire gardening world of Dave’s Gardens to see.

Sure we all screw up and we are not a perfect as you are…but you posting made it see that we constantly screw up, We are a bad firm, and not concerned about plants. Just the opposite is true. We work very had to do the absolute best job. We are family owned, small business, who does really care about gardening, and our customers. We ship over 26,000 order a year, all hand dug, all grown here, and have less than a .005% complaint ratio. It’s seems as if Dave’s Gardens has become a site for people who always want to focus on the negative, and not how to enjoy gardening, enjoy life and love of growing! I wish you would of contact me first.

I know you won’t see the growers side, so best of luck and we will not accept any additional orders from you, as we cannot serve you to your standards.

Good luck Gardening,

Greg Jones

"

Have been ordering from Wild's for several years. Their products always meet or exceed expectations. This year was no exception.

I ordered several DL's from GHW&S years ago, and the order was shipped in a large padded envelope. I was expecting small fans, so I was by no means disappointed, all of the DL's from that order grew and bloomed within a year or two, and all were true to type.
I recently ordered 5 Joan Senior DL's for my significant others Mom. His grandmother passed away, her name is Joan Isabella (the last name I will not put here.) I knew of Joan Senior, and I knew of a Petit intro, Bella Isabella. I ordered the DL's from GHW&S and I was expecting small fans in a large padded envelope...just so everyone knows the sale price, per fan, was $2.50. I got a large box in the mail, about the size of a shoe box...it weighed about 3lbs...give or take! Not only were each and every plant a DF, 2 were actually TF's with new growth, they also sent a bonus plant! To say that I was beyond pleasantly surprised would be an understatement. I immediately called them, spoke to a young woman in their customer service area and thanked them, I also told her I would be posting positive feedback here on DG.

The plant size, for what I paid and received was really awesome. The customer service was kind and listened to me, and was also really awesome. The packaging was way better than the original padded envelope.

Thank you GHW&S!
Thom D. and Tom R.

I ordered several daylilies, fringed bleeding hearts and unmarked hostas during a sale. All arrived in very healthy condition with huge root systems and most of the daylilies have quite a few buds and the bleeding hearts are rapidly growing and flowering as well. The hosta collection has a nice variety of green, green/gold and green/white leaved specimens. I have ordered from this company in the past and have always been pleased with the quality of the plants that I have ordered and appreciate the free gift. :) that is always sent with the order. They offer a large variety of daylilies, hostas and peonies at reasonable prices and reasonable shipping costs and the plants are always well packaged and arrive in great condition.

Received nice large fans. All labelled Going Bananas as ordered. Could have better customer service. An order confirmation would be great or at least a shipping notice.

So far I'm pleased, but if these don't boom true to name...
I'll update my positive to a negative. Seems to have alot of customers not pleased, but I'm happy with my purchase.

Wrong variety sent, followed by unfriendly customer service. My Grandmother in the past ordered "Raspberry Sundae" peony, after anxiously waiting for it to bloom, it was a plain white. I ordered two seasons ago, a large oriental lily order and an individual blue and white bicolor - white capped waves - iris. Last year it did not bloom but this year I anxiously waited to see it, as the healthy blooms were huge - but today I find out its a solid purple/red tint. Not even close, and the white capped waves tag is still wrapped around the rhizhome so I am positive they were wrong once again. I called, and the woman said I need to call the first year, (how would I know, it didn't bloom) and she said it should have, as if it my fault. I have huge gorgeous iris gardens, obviously I know how to plant them, and if a rhizhome is not large enough they don't even bloom so for her to act like it was my fault for not letting them know last year. It bloomed healthily this year, so I know how to grow them, but nevertheless, its the wrong color, I did not care to buy another purple variety. She was professional enough to give a credit of 3.50 , even though it would be fair to send me what I wanted (she said they are sold out). I need to spend $60 as of now to avoid shipping, and considering I will get whatever they send, verses what I want, why bother. Shipping on one rhizhome isn't worth it. I wanted to share my experience so others know, not to count on receiving what you want you order, and if the small root/rhizhome doesn't bloom (its our fault).

I'm one of those people that the economy has put in tough times.
I ordered from this company years ago when I lived in another town. I ordered lots of daylilies that were on sale. They shipped promptly, and grew beyond my expectations. It was awesome.
Now years later that I have the opportunity for gardening again , Naturally that is the company I went with since I was familiar with them. I ordered approx. $40 worth of lily's about a month ago that were on special to get a bigger bang for my buck. They arrived pronto, the roots were VERY nice sized and I could tell they had been freshly dug.
I expected nothing more than single fans of each, but could easily tell they were ALL at least double fans with a very good leaf system as well. Now only 4 weeks later ALL of them have put on major growth and have already increased to triple fan size. The one I am most excited to see bloom has increased to a 4 fan plant. ALL in a very short time. All of them were labeled and packaged nicely. I have tagged them all at planting to make sure I know which is which. If I have any concerns that I got a wrong plant I will know when they bloom. One of them "Country Melody" already shows a scape appearing.(( I would like to note that I also ordered some daylilies from another company when I ordered some trees for my yard. They were not my "GO TO" choice for DL's but they had a special on them because the cost of my tree order qualified me for the special. I said ok. THAT other companies plants are mere scrawny messes. Gilbert's plants have surpassed those by leaps and bounds and were planted at least 8 weeks later if not more than the other companies.))
Also.. ALL 40 trees from that other company Died in no time. Trust me they were not neglected.
Wether you are a tight budget or not, I HIGHLY recommend this company. Even after reading some of the comments here. NOT many companies I know of will the head honcho deal will customer complaints himself.
I will definitely give them my business again.
Ty G. H. Wild

First time buyer. Very large peonies for the price. I was impressed!

First time I ordered. bought 6 different oriental lilies for a total of 18 bulbs. The packaging was ok; so far 17 of the 18 bulbs have sprouted (within 12 days) and I'll see about any flowers later this summer. The purple bee balm could have been better packaged (more wood chips), some of the branches fell off but it is doing really well too and came with thick root system. So far I am happy.

I just got an order from their early spring sale items and was afraid I would be getting plants that were not in good health. I am very pleased with what I got. I ordered 3 different peonies, 4 different kinds of daylilies and some bee balm. Every thing came nicely packed--and with all recyclable packing material except for the plastic bags around the roots of things-- the daylilies are all a good size and the peony tubers are miuch larger and healthier than ones I have gotten from other places. The bee balm are also good sized plugs--though they definitely needed to be put in pots immediately--these plants are not packed so that they can sit for long in the box. For the price I paid, this was a very good value for the money. I look forward to seeing them bloom in my garden!

I have ordered many times from Gilbert Wild over the last several years. I have usually been very satisfied with the plants I've received. My experience with their customer service folks today changed all that. I wanted to cancel an order and had to listen to the rep whine about how she would have to pay a fee, if I canceled my order now. She simply would not do as I asked. I will never order from GW&S again. Good plants are a plus, but to me customer service is the jewel in the crown of any company.

"On Apr 20, 2011 6:08 AM, Gilbert H. Wild and Son responded with:

Gilbert H Wild and Son has been growing plants for 126 years and works hard to provide the best for our customers. Since Dave's Gardens has become a trial of public opinion, we will respond.
This customer's credit card would not go thru. She called very angry because her credit card would not process after we had written her. She then gave us a card that would work and was mad because we coundn't fresh dig her plants that afternoon. All of our plants are fresh dug. So she was mad because we could not ship to be received by Easter. If the credit card that she had provided had gone thru...she would of had her plants by Easter. Then she wanted to cancel her order after we worked so hard to work with her.
We do everything we can to provide the best service to our customer, but frankly there are time we cannot meet their demand and still be able to provide service to all of the other customers we enjoy so much working with.
Any customer can call the owner at any time with any problem...how many other Companies are willing to do that! Greg Jones, Owner GH WIlds, (417) 548-3517, my direct line. "

I have purchased plants (Daylilies, Iris, Hosta) from Gilbert Wild for the past 3 years having over 130 varieties of daylilies alone and have more ordered this year. I am very pleased with all I have received. ALWAYS multiple fans and arrive healthy. Different daylilies multiply faster than others and fan size is variable with each type...all varieties grow at different rates & sizes. For the price, you cannot beat them anywhere. The plants multiply every year and living in Missouri, we have extreme weather conditions both summer & winter. In 2010, I harvested 12-14 proliferations and 98% came back in 2011. MORE plants for me. I have purchased from other so called "nurseries" for 5-6 times the price and have only received 1 puny fan which never survived. I don’t know where you can buy a multiply fan daylily for $3-4 and have the success rate which Gilbert Wild plants offer...plus the wide variety one has to choose from. Shipping is timely and very reasonable even having to pay Missouri sales tax and with the free shipping bonus in 2011...it can’t be beat. All I can say is as long as this company continues to offer as they do, I will continue to buy...don’t tell my husband, he thinks Fed X is just “turning around” in our driveway. I guess it’s like ole Abe said about “pleasing all of the people”...I AM PLEASED!

I have ordered from Gilbert H Wild one time last fall (in a combined order with my mother). Together we ordered about 20 daylilies. They all arrived in good shape and have all started pop up this spring (only March in zone 5, so just beginning). I don't think I lost even one over the winter, even with planting them in late fall. In february, I placed another order (with free shipping, which is awesome!), which was confirmed with an email and is supposed to be shipped in April. Yesterday, after browsing their Spring surplus sale, I found a few more I wanted, so I emailed the company, and they said they'd be glad to add them to my original order. What great customer service! I am looking forward to recieving my order in April, and I have no doubt that I will NOT be disappointed!

I love Gilbert H. Wild and Son! I've ordered many daylilies, as well as a few hostas, from them over the past 3 years. The prices are fantastic, they always send me something free, and the plants are always healthy. I've never lost a single one. I've only contacted customer service once, but they were polite when I did. I will continue to buy from this company. I have always been very happy with them.

I have ordered from Gilbert H. Wilde Nursery many times over several years and have always been more than satisfied with the plants I receive. I did find that one of the hostas that I ordered was not the correct one, and one of the limited supply daylilies was pretty small. I contacted customer and they sent out the correct hosta to me right away. The daylily (the only one that was ever too small) was sold out and couldn't be replaced, so they gave me a credit for my next order. Customer service has always been top notch in my opinion. This is the only company that I buy daylilies and hostas from because they have such a great product and service.
I have my own nursery and can appreciate great quality...GHW has it!

Posted on March 16, 2011, updated March 17, 2011
Although I have previously been pleased with the quality of plants ordered from this company, I just found out the hard way that their customer service people are argumentative and rude. I found out after getting a $10 off coupon in my e-mail with no starting or ending dates. I e-mailed the president:
I tried placing an online order today, using your $FREE$ coupon for $10 off which arrived in my e-mail. There was no place to enter that code, AND the order went through at the full amount without any place to enter that code. The order even went through without my pressing the confirmation button.
I called and spoke to a "Debbie" who said she would cancel the order, when it "appeared". She said that the coupon was only good for the three day weekend just past, but implying like it was my stupidity and fault for not knowing that. I called later to confirm her cancellation and after telling her about the 45 or so negative complaints on Dave's Garden's website, she said all those complaints were years ago, that I should have known that the sale coupon was only for three days, and constantly interrupted and spoke over me. I advised her that it was deceptive advertising not to have a beginning and ending date for such a sale coupon. I asked her to confirm by e-mail that my order was cancelled and to have Mr. Jones the president call me back as well. She also said that they are a small company and can't do anything about complaints; they "happen all the time". I reminded her that I have been a customer for a
long time and don't appreciate the rudeness. I got a cancellation confirmation by e-mail, but for the wrong order #.

"On Mar 17, 2011 7:21 AM, Gilbert H. Wild and Son responded with:

Complaints don't "happen all the time" as Mr Lorenz has suggested. I have called him and he has not returned my calls. I would like to work out this issue with him as we will do with any of our customers. We did mess up in not putting an expiration date on a promotion. We did mess up and have corrected that. We work hard to please all of our customer and prefer to work with each one. I am normally available 5 AM to 4 PM daily at 417.548.3517 which is my direct number, but I was in St Louis this weekend as my first grandson was born and I thought that was a priority. Please notice that we shipped 26,000 order last year and had 6 customer complain..which I called and tried to work out with each customer. Greg Jones Owner of GH Wilds since 1991. "

Posted on January 10, 2010, updated March 9, 2011
I am planning on ordering from Gilbert H. Wild again this spring.
Last year was the first time I had ordered from them . Being cautious, I ordered some daylilies from their sale list. I figured a good sampling of their plants without a large investment was a good way to start. I was very pleased when my order arrived. They shipped my order quickly and the plants were carefully and well packed. I opened my package immediately after receiving it and followed the instructions for unpacking and planting my order. (This is an important step if you are purchasing plants through the mail.)
My plants were all doing very well as of the end of this growing season. They were nice and healthy and growing well. I have since talked to several other people that told me they have ordered from this company and they have had nothing but positive comments about Gilbert H. Wild. I must say that from my experience as well as the other people I have talked to, the nasty feedback left by a few people is quite puzzling to me. I have since recommended to others that they give this company a try.

I ordered two peony roots for fall planting (2010). They were deeply discounted. The roots arrived quickly and well-packaged. They were of very good size, each with several eyes. In addition, the nursery shipped a free bonus day lily root bunch which was the size of a softball, plump and healthy. I will definitely order for this company again.

I placed four different daylily orders with this company since mid June. Of course nothing has bloomed because of the time in the season when I began ordering, but all the plants are healthy and doing well. Yes, some of the plants were a little yellow upon arrival, but considering they came through 100 plus degree temperatures they recovered nicely after being planted. The prices are very good and there are many
varieties to choose from. Next season I will jump in early and hopefully order some of those I missed out on. I'm pleased with the plants and hope my patience holds out to see some blooms in the spring. Glad to see the owner has a sense of humor with "tactless" customers.

A couple weeks ago I received a large order of sale daylilies. They looked a little rough from the trip to NH in summer heat- yellowy and dry. After soaking them for a few hours, they were planted. Now they all are beautifully green and showing a lot of new growth. I have been ordering from this company for many years (at least 25) and have never had a problem with their daylilies. Never!!

When I ordered from this company I expected "#1 Grade, Blooming Size Plants" as stated in their catalog. I know I ordered the season ending clearance daylilies, but would expect that they would be as stated. Out of the 10 I ordered only 1 was a descent size plant. The rest were very small. One had two fans that when put together they didn't even make one good sized fan. I seriously doubt any will bloom next year. I am extremely disappointed in this company. I did not call to complain as I have read the negative complaints on here and see that the customer service is terrible and it's hard to get anywhere with them. I WILL NOT order from them again.

I have ordered from GW&son several times. The daylilies have been on the small side, but healthy enough.
This year I ordered iris. What I got was pieces of iris with mold on them. Some were actually mushy with rot and stinking to high heaven. Bad sign. Included with the iris was a note that said " no complaints after 30 days." Very bad sign!
After a major clean up and culling job, I found that less than half the order was salvagable. I called the Company and was told the iris were sold out for the year, sorry.
I have since lost most of the iris from that order. NO MORE GW& sons for me!!

Nanajane007

Posted on April 29, 2010, updated July 12, 2010
I ordered the Handful of Hosta's 25 plants for $35 in Fall of '09. To my suprise I counted 39 Hosta plants instead of 25 so I counted again and still came up with 39 plants. I planted all of them immediately and so far all have come up this spring and are doing well. I am very very happy with my purchase and will definately buy from them again. The hosta's are on the small side but definately worth the purchase considering they cost me less than a dollar for each one. Retail home improvement stores right now are selling the same size hosta's for $4 each so I feel like I've gotten an incredible value. Thank you Gilbert H. Wild!!

I placed a large order (myself and two of my coworkers) around the second week of May. I was told that the order would ship out the next week. I waited two weeks and nothing came, so I called the company and they said that the order was sent to Ohio. I live in Wisconsin. My address is Cty. Tr. ***. They said when they use that address, the computer shows Ohio. So, we tried Cty Hwy. ***. That one was OK. I don't know what difference it made anyways. I repeated to them several times that I live in Wisconsin. It can't be that hard to type WISCONSIN into their computer. Anyways, they said that the order was being sent back to them and that I would get another shipment. So, I waited another two weeks and nothing. So I called again. I was told that they got us a whole new order and that everthing was still in stock and it was scheduled to be delivered on Friday. Nothing came. So, I called them on Monday and was told that the shipment was sent to Ohio again. The girl said it was my fault. I gave them the wrong address. How could I give them the wrong address? I've lived in Wisconsin my whole life. Then it was Fed Ex fault. They had the wrong zip code. BLAH BLAH BLAH. So finally she said that she would send out a third order and this would be the last one because, Did I have any idea how much money this was costing them. I was really mad by this time. That woman was the rudest B*@##@ that I have ever spoken to on the phone. The next day I called Fed Ex to see what they had to say. They were given the wrong zip code from GHW. I asked if I could straighten this out with them. They said no, that I had to go through GHW. So, I called GHW back and asked them to repeat my zip code back to me and they had the wrong one. By this time I was BEYOND MAD, so I cancelled. Not that I would have gotten the third order any ways. God only knows where that one would have ended up. Screwing up once is acceptable. But, twice! And to be so rude about it, to blame it on everyone else but themselves. They have lost a lot of customers with this incident.