Comments regarding Gilbert H. Wild and Son

I ordered several varieties of daylilies from Gilbert Wild and am very pleased with the results. The roots per plant was generous, well packaged and in good shape. I waited a bit to leave a review to see how they grew; all are shooting up green healthy leaves.

My sister ordered two buddleia plants at Christmas for me, and they were to be shipped in March. I have never received these. The Customer Service was very curt and told me they were shipped and delivered to my mailbox. They were not - I have informed delivery. I contacted my local post office personnel and they are investigating this. Gilbert H. Wild offered nothing else....no refund, replacements or even another suggestion. Will not order from them again.

"On Mar 26, 2025 6:47 AM, Gilbert H. Wild and Son responded with:

We are sorry that you did not receive your plants. We apologize for USPS, they are having a lot of issues right now and we have switched to UPS only until they can get their stuff together. We have created a replacement order that will ship via UPS soon. Once it does, you will receive an email with tracking information."

I have made two recent orders from this company, both for “no name” day lilies, one for 100 plants and another for 50. One order was online and the other was by phone. In both cases, the plants arrived quickly and in good shape. All of them, except for the ones the deer ate, are doing quite well. I would order again from this company.

Would not recommend & will not order again. Not very customer centric and they don’t follow up with customers timely or have fair policies. Placed an order last fall. Emailed them within a few days (when I could plant), to advise I was missing few plants. Advised I would try to call following day to further discuss, but was unsure if they’d be closed as weekend. As such, I asked them to call me the next day they’d be open if they’d be closed tmrw. They did not. Unfortunately I wasn’t available to call them again as I was traveling abroad. So I contacted them again when I was back in states, & they refused to waive shipping fee for the missing plants, (despite being their error & the fact I’d contacted them timely via email). They offered a coupon to repurchase plants but I’d have to eat shipping, which would be the cost of both those plants! So essential I’d need to pay for their errors & pay twice for the plants I already bought! The shipping was the same cost as the missing plants so it wouldn’t be worth it as I’d basically just be buying them again/twice! Horrible service. Then when I tried to kindly push back, they ignored my last email & never answered. Very unprofessional. I’ve never had a nursery operate like this & I will buy my online plants from a place that is amicable & values customers. Proven winners, Amazon, great garden plants, etc. They’d never operate in this manner.

I sent for perennial Sweet Woodruff plants. They arrived in good time and in excellent condition. I would recommend these growers.

I've been an annual customer for many years with this company, and have found their products reasonably priced and usually good quality. This year the quality is way off. I ordered several sunflowers and a half dozen lobelia which seem viable if not particularly good, although one of the sunflowers leaves were brown and possibly diseased. The really bad part of the order were nine canna lilies I ordered. I've planted cannas for many years very successfully. I wanted some more to fill in new spots. But what I got were tiny shriveled up corms with no apparent shoots or growth of any kind on all but two. As for any roots, forget it. Since it's June and my own canvas are well on the way here in the northeast, I expected better product. I am sure these will not produce. I have not tried calling the company because of the recent experiences with customer service reported here. It's a shame that a favorite decent company has deteriorated so quickly.

"On Jun 6, 2022 12:01 PM, Gilbert H. Wild and Son responded with:

We are unable to help you if you will not contact us with your name and order information. This is a pretty unfair review."

Beware if you're on a small budget. I understand that they give merchandise credit to keep people buying more but they should not do that when an item is unavailable on their end.

If you only have a small amount of money to spend on plants, they don't care and they won't refund any tiny amount so you can go buy the plant you wanted. They should refund money if they charge people for a plant and don't have it . ..at least on small orders. If it were me, I'd give a person money out of my own pocket if that's all they had to buy a new plant.

It's been a disappointing experience for me and I'll continue to buy from Hirt's because they actually give refunds if something goes wrong on their end.

"On Jun 1, 2022 8:01 AM, Gilbert H. Wild and Son responded with:

We would love for you to contact us at customerservice@gilberthwild.com or by calling us at 888-449-4537 so that we can have more information on what has happened with your order. Thanks!"

I'm a first time customer and am thrilled with the 3 huge, perfect and healthy plants I received from Gilbert H Wild & Son, and these plants were priced lower than all the other online nurseries that were selling these plants.

Their packaging and shipping time are identical to the nurseries that claim they do it better which is why they charge so much. Gilbert H Wild & Son's packaging and shipping were the lowest prices I've ever seen from any mail order nursery.

Gilbert H Wild & Son gives me fresh hope after enduring a year of other nurseries selling me expensive disappointments. I'm impressed.

Just got in some plants I ordered back in March: A Country Melody daylily, Rainbow's End hosta, Arctic Fox Rose Foxglove and a Hillside Black Beauty snakeroot. I was a little worried after reading some of the reviews, but everything was in great condition, and very well packed in individual cardboard boxes within a larger box. The foxglove in particular is huge, and I got a twofer on the daylily. No complaints.

I bought 200 bare root hosta plants from them in October 2020. When they arrived, about 25% were mushy and moldy. I contacted them right away and they said to wait until spring to see how they did. I did that. To avoid spreading any infection, I potted them individually in potting soil and kept them separate from the rest of my hostas. Most of them grew, not all. Most importantly, a lot of them showed symptoms of HVX this spring. I have tested three obvious ones and they all tested positive for HVX. There wasn't one negative test on any of the Gilbert Wild roots that I tested. I can't possibly waste any more tests on them, they are expensive. The plants had been quarantined in pots, fresh soil, and I haven't had any other HVX in my collection. They had to have arrived here infected. Gilbert Wild denies ever having HVX, but I have made the acquaintance of several other hosta growers who have received infected hostas from them. If sellers do not stop selling infected stock to unknowing buyers, we will never get HVX under control.

They refunded me for the plants for some reason, I didn't ask for a refund. The disposal costs for all the plants, pots, and soil, and my time and water wasted, are more than the refund amounts to. I simply wanted them to do something about the HVX problem. Act like they care. If they pretend they don't have HVX, then they'll continue to sell infected plants to unknowing buyers. It's depressing.

I now need to worry about my own hostas showing signs of HVX and I'll be hesitant to buy any new ones. This is my hobby, my joy, and they've kind of ruined it for me.

ORDERED HOSTAS AND LILY BULBS. HOSTAS WERE NICE AS EXPECTED WITH VERY GOOD ROOT SYSTEMS. LILY BULBS WERE ALL SPROUTING , ALL OF VERY GOOD SIZE.. FOR PRICES , THEY ARE HARD TO BEAT. PACKING IS BEST I HAVE SEEN.. WOULD RECOMMEND WITHOUT QUESTION.............

I have dealt with this company for over 20 years. I called to complain that shipping times are not reflective of what is best for customers. Lady on the phone was very inexperienced, so I asked to talk to a manager. Big mistake !!! This lady could only repeat one thing over and over..... we cannot control the weather. I agree, but they can control when the items are shipped. She was very rude then proceeded after I had hung up to cancel a pending order for one hundred daylilies that I had ordered weeks ago. I had spent four hours preparing a new bed just for those plants. I called to ask why an order I had not cancelled was cancelled. She said that they reserved the right to cancel any and all orders. I will never deal with this company again,. It was once a very good company.

Last year there was a purchase of a few items that came in great and were wonderfully packaged. Planted them and they all were growing great except 1 which was having a hard time. The coreopsis. That was not a problem at all. Also received the 10 free daylillies. which came in a brown paper bag in a box with a band around each that signified which ones they were. They looked like they were cooked from the heat as they were separate from the rest of the order. Planted them anyways. along with others i had from another grower. Seen a few green tips pop up slightly then turn brown. Didn't think much and thought well they should be ok. None came up. Well by now it was fall so i figured i would wait till this spring to see. Nothing. Dug up one and the little root nodules were all dry and like empty paper sacks. Contacted customer service and was told you needed to contact us within 45 days and they were free and then hung up. Basically brushed off sort of rudely the way this was said. Didn't see a sticker that says 45 days required to report. I apologize that that was missed. I work for customer support at a Major Company and if i answered in that way well, at this time and with everything going on the customer would be my major priority and not writing this email

The plants in their catalog and at website were at excellent prices, some of them even on sale. My plants arrived on 3/25/21. I have never seen such careful packaging, and I have been ordering plants for 20 years. Each plant container was in an individual cardboard box within the bigger box. All the plants were small, as was disclosed at the website, but I was expecting this as most plants ordered and shipped are small. About 10 days later, all my plants are looking very healthy and growing by leaps and bounds. I would definitely recommend and will order in the future from Gilbert H. Wild.

I turned my quarantined self to gardening rather late in the season, so when I got around to ordering daylilies it was already very hot in Texas. I ordered their package of 50 unnamed varieties. I was worried be about the heat. What I received were well packaged and of sufficient size to make me happy. I planted them immediately (mid July) and all seem to be doing well. I would order from them again.

Good prices; not huge plants. All packed well.

I was given a gift certificate for this company as a birthday present. I ordered several live plants as well as lily bulbs. When the package arrived all but one of the live plants were brown and dead, not dormant. Only one was potted and protected by a cardboard container, that plant was the only one alive. The rest did have some soil but were wrapped in plastic wrap with no packing to retain moisture. They were placed in the box with no fillers so that they rolled around loosely during shipping. I called the company and was told they couldn't send replacements because those varieties were now out of stock. I was told to plant them and wait a few weeks and if they weren't okay then we "could try to work something out." I've gardened for over 50 years so I can tell dead plants from dormant ones. I asked if they could refund the money to my son's credit card and was told "I wouldn't know how to do that".I still have some store credit but I should have received a refund for the dead plants. I live in the same state as this company so there's no reason they shouldn't have arrived healthy except that they were either in bad shape before they were shipped or the lack of careful packaging attributed to their demise. A refund should have been issued so that I could at least have attempted another purchase since they don't know how to refund a credit card, which any cashier at a retail outlet knows how to do.

"On Jun 15, 2020 6:29 AM, Gilbert H. Wild and Son responded with:

Hello! We're sorry that you had a difficult time on the phone with our customer service rep. Without knowing your name or order number, it is hard to help at this time. We did have a new employee that was in training, perhaps that is who you spoke with. That employee actually no longer works here. Regardless, if the rep couldn't help you, she should have forwarded your call to someone that could. Please contact us at customerservice@gilberthwild.com or call us and ask to speak to the manager and we will get this sorted out. Thanks!"

I ordeered about $85 worth of perennials from Gilbert Wild this spring. They kept me posted on the best shipping date and the plants arrived well packaged (each in a cardboard box with a plastic bag around each pot to keep the soil in place.The plants were all alive and healthy although the blue salvia and blanket flowers were quite small. A cold snap was predicted so I emailed their customer service for some recommendations on the best way to protect the plants, and mentioned that a few of them were very small. Customer service got back to me within a few hours, recommended keeping them inside by a sunny window until it warmed up a bit before hardening them off outside. They also said that if the smaller plants didn't take off and do well over the next few weeks to let them know and they would replace or refund. The rest of the plants (the foxglove collection, alliums, lupines, Hakone grass ) were all a good size. All of the plants (even the tiny ones) are doing well, though the small salvia and blanket flowers will take a season to get any good size.

Posted on June 19, 2016, updated September 14, 2019
Quality inconsistent. Hostas were small and spring-shipped peony died slowly. Daylilies were okay. Lilies did not bloom expected color but were true-to-type.

This was the first year I ordered from Gilbert H Wild and Son. I ordered the BOGO daylilies collection a hosta and a couple more daylilies. I also had a coupon for 10 free daylilies. The order came quickly--very quickly! I am redoing my landscaping, so I didn't know where I was going to plant everything. I ended up setting up a staging area to get them in the ground and I'll just move them to a more permanent home next year. Every single plant had new growth showing the next week. I was really happy with the order.

My hosta was small, but I know that with mailorder, the smaller plants seem to really do better for me. There seems to be less stress on the stems. It already has two new leaves on it. Next year, it may be moved to another bed where the clay soil really increases the growth of the hostas.

I was so pleased with my order that I'll be ordering again this week. They've got a deal for $1 hostas and I'll be giving that a try.

I have ordered from Wild's for years, sometimes several times a year as I get catalogs and emails with things I can't resist. I have found their plants to be good quality although some are small. However the price is small compared to other companies and I don't mind waiting a year or so for them to get good sized. They have always shipped when they said they would and plants are well packed. A couple times I had plants that failed (not their fault) probably from winter heaving, and they replaced the next year when I told them about it. I've bought the "grab bag" hosta collections and they have done really well. Nothing but good things to say about this company.

Ordered from this company every year for the last three-four years and I have been extremely happy with both quality and price.

Last year, I ordered a lot of clearance daylilies and their mixed daylilies to fill a bone dry patch by the street. The plants were all a decent size. This year I have been really amazed by the show of flowers, lots of flowers, a range of lovely colors - yellow, peach, red.

Also did their handful of hostas deal (25 unnamed varieities) and bought named varieties (Empress Wu and Humpback Whale). The latter two are three years old now and huge. Again, all great quality plants.

I have not had a bad experience with this fine company, one of my favorites.

I placed my first order with Gilbert Wild this past winter because they had Krinkled White peonies, and for a great price. Their prices were so low, I ordered quite a bit more while I was at it (dahlias, astilbe, a Japanese anemone, oriental poppies, geraniums, bleeding hearts, and a mum), but wasn’t expecting much from a company with such low prices. Well, I have been very pleasantly surprised at how well everything’s doing! The plants weren’t huge upon arrival , but have all gotten off to a very good start. I will definitely order from Gilbert Wild again!

I ordered several daylilies from Gilbert H Wild & Sons and am not happy with what they shipped to me. They advertise that they send 2-3 or more divisions per plant yet the plants I received only had one sick looking fan each. I contacted them and sent them pictures and was told that they feel all of the plants except one will do well. They are supposed to be sending me a replacement for the one they admit was in poor shape but I haven't received it yet. I should have stuck with Oakes daylilies because they send quality plants.

We got beautiful products, huge peony roots and everything labeled well . Really happy with everything we have ordered.

This was my first time ordering from Gilbert H. Wild and Son. I ordered 6 hostas, 4 peonies, a perennial hibiscus, a butterfly bush, and three daylilies. All arrived well packed, potted, or bare root. The bare root plants had healthy roots and were alive. The daylilies each had a minimum of 2 crowns. The peonies have at least 2 eyes growing on each plant. All plants look good and for a very reasonable price. I will be ordering from them again next year!

"On May 24, 2018 6:10 AM, Gilbert H. Wild and Son responded with:

We are so glad to hear that you are pleased with your order. We hope you enjoy your plants for many years to come.

Happy gardening!"

My experience with them is the worst i've ever had with any company. I placed an order for some plants in late april was told that my order would be shipped out in 10 days, well 10 days pass and nothing so i contact them they tell me some excuse then say it'll be the next week they'll be shipped out well that week comes and goes and still nothing so email them again then another excuse then tell me my order will be shipped out early next week well monday, tuesday, wednesday and thursday pass and still nothing so i ended up emailing them telling them to just cancel my order and give me a refund. Which I doubt they will even do because I haven't heard anything back about it so going to contact my credit card company and explain the situation and hopefully can get my money back that way.

I understand things happen but as a company your customers shouldn't be having to email you asking you about their order multiple times then finding out something went wrong. Also the fact that I was receiving multiple emails every few days about new offers for future orders, like you haven't even fulfilled my first order why the hell would i want to make another one let alone keep getting stuff from you (which obviously sending emails out a bunch of times a week worried about getting more orders is probably why they were so slow) it just added insult to injury. I recently got into flowers and was so excited to finally make my front garden beautiful but now I can't even do that because of them, way too hot to garden outside right now and most of the plants I got had to be planted in spring for them to bloom on time. WORST EXPERIENCE EVER.

"On May 23, 2018 10:27 AM, Gilbert H. Wild and Son responded with:

We had a late arrival of Spring, which put us behind on shipping. We have hired additional help and have worked over 50 hours a week trying to get all orders shipped. We have shipped over 19,000 orders this spring. We know this is frustrating for you, the customer, as it is frustrating for us. However, Mother Nature is something we cannot control. Your order was canceled and refunded to your credit card.

If you have further questions, you are welcome to call us at 888-449-4537, or email customerservice@gilberthwild.com"

I ordered two daylilies early in the year and asked that they be delivered in May since I am in zone 6. When they arrived there was a note on the packing slip that they had a crop failure on one. I was left with one plant and a shipping charge nearly equal to the cost of the daylily. If they had alerted be to the crop failure anytime before shipping I could have added to the order to make the shipping less costly per plant. The one they sent was very small, a tiny single frond the size that most growers toss out. They included a "bonus" that was nothing I could use and was soft and rotten. I ended up with a single daylily that will take a least a year, perhaps more, to grow to blooming size. Their "guarantee" states they will issue a credit if there is a problem. I emailed them and asked that they ship a reasonably sized plant, but if they would not there was no need for a credit as I would not be ordering again in that case. I guess they have no interest in making their customers happy as I never got a replay .

"On May 23, 2018 10:38 AM, Gilbert H. Wild and Son responded with:

Jim,

We try our best to provide wonderful plants at great prices. Occasionally, we have crop failures. We did not know about the crop failure until it was time to ship your order. Rather than sending you a bad plant, we issued you credit and refunded your Discover card for the price of the plant. When you notified us about the Snaggle Tooth being too small, we replied by giving you a merchandise credit for that item, as we were sold out so we could not give replacements. We're unsure why you did not receive the reply to your email, perhaps it went to your junk mail folder. You do, however, have a merchandise credit for the Snaggle Tooth daylily in the amount of $15.00 that can be used on any future order. We apologize for any inconvenience or frustration that you had with your order.

If you have any further questions, please call us at 888-449-4537 or email customerservice@gilberthwild.com."

Good sized roots for reasonable prices compared to other companies.
All of the ones I ordered made it.
Here's a look at what the roots look like:

[HYPERLINK@www.youtube.com]

I ordered some peonies and a few daylillies from Gilbert H Wild & Sons for fall 2017. The peony divisions were more robust than those I had ordered from Eden Bros earlier this year (shouldn't have bothered with spring planting). Of the seven peonies ordered from GHW&S only one had 3 eyes, most had 5, one even had 7! Larger eyes on the 3 and smaller on the 7. Everything arrived well packed; peonies bagged in lightly damp pine shavings and labeled by variety, daylillies labeled and in the box with shredded newspaper. Got a bonus daylily, too.

Their pricing was quite competitive, and it was nice to be ordering from a co that has been growing peonies in my region for over 100 years. Looking forward to how everything grows!

Posted on May 11, 2017, updated October 13, 2017
Posted on June 13, 2015, updated May 11, 2017
Posted on May 13, 2015, updated June 13, 2015
I have had wonderful experiences buying from Gilbert H. Wild.

All of the plants I have ordered have been beautiful, and of hundreds of plants, only one has died.

I have gotten incredible deals on Hosta and Day Lilies. The more expensive "named" Hosta collections are also a great value, and I have been thrilled with the named and un-named hosta and day lily packages I have purchased.

The first time I ordered from Wild, I think 3 years ago, I was kind of amazed (and definitely thrilled) by the size and health of the hosta roots I received. I could not wait to order again--right away I ordered more. And I bought beautiful named day lilies on clearance last fall, at insanely great prices. I just placed another order today...I have absolutely no doubt that I will receive gorgeous healthy plants. One of the best, and possibly the very best company I have ever ordered plants from. I have recommended them to several friends and family members, all of whom have been delighted with the plants they bought from Wild.

I read some of these negative reviews, and it sounds like those folks had some bad experiences. My experience with this company is 100% positive, through several years, through multiple orders totaling at least 500 plants.

Posted on September 25, 2017, updated September 25, 2017
I love GHW! They are the only company I use now for my perennials. I just received my fall order of peonies and they awesome! They are nuzzled happily in the ground! The coneflower and aster collections they offer are second to none in my opinion! Their catalog is the only one I keep. I'm kind of a peony, lily and daylily guy so I'm thinking of having my DNA tested to see if I have any Wild genes in me! I used the positive reviews from Dave's Garden to order from them the first time and I am so glad I did. Disregard the negative comments here. They are a top notch company and if you have a problem with an order they will make it right!

Today I received my order (this is at least my 7th order over past several years) from Gilbert H Wild. I simply cannot possibly convey my appreciation of this company in words! I will highlight some points from the last few years of orders.

1) INCREDIBLE VALUE for unique perennial varieties simply not available at local nurseries in upstate New York.

2) QUALITY Of PRODUCTS. Peony roots are substantial 3-5 eye (majority received are on the 5 side...sometimes more). All varieties of Hosta I've received over the year have taken hold and thrived. The Iris plants I planted last spring grew so well, I was able to divide this fall into 3-6 healthy fans and replanted.

3) COMPANY COMMITMENT TO CUSTOMER...the owner will answer and speak with customers directly...really pleasant surprise. I saw Greg's direct line in a previous post. I expected voicemail, but was surprised by an immediate live voice.

4) SHIPPING AND PACKAGING. Again significant value on shipping cost (free once minimum order met, even small orders are reasonable) . Potted plants are individually protected by plastic bags to keep plant from shifting in containers, then surrounded by cardboard "tubes" for further protection.. a real class act!

The negative feedback posted are truly from anomaly orders. I certainly don't have insight to the previous negative post details...I'm sure things can just happen and plants do not makes the transition from harvesting--> shipping-->replanting.

I personally will return again and again. Thank you to Gilbert H Wild for adding more color to my world!

Bottom line....this is a company one can order from with confidence!

A+++++++ GILBERT H. WILD & Son!!!!
I ordered from 6 companies this year. I have had HORRID experiences with another company (Farmer Seed Company - total frauds). So I was SO HAPPY and RELIEVED to get GREAT SERVICE from GILBERT H. WILD & SON!

The plants I received were lush and beautiful. The packaging was very protective and well labeled.

Additionally, I contacted when one flower was a bit small and didn't seem to do well and it was a higher price daylily, Diva's Choice. Well they IMMEDIATELY shipped me a new one. They were so kind and professional. That won me over. It is to be expected that some plants will have issue and the seller can not always foresee those occurrence. Plants are delicate. The seller's response is what counts.

When I look at all that I planted this year (easily spent $600-$1,000 on plants this year) I must say the some of the most gorgeous blooms and greatest growth are the ones from Gilbert H. Wild and Son.

I realize there are a couple negative comments below, however, it looks like at least one was very unfair and left out details. After dealing with Farmer Seed Companies horror, I am going to be VERY PICKY and only companies I trust will receive future orders.

When I email GHWS - they have responded all 3 times, very quickly. I emailed them a dumb question just yesterday to see if they would reply again. They did the very next day.

Thank you GILBERT H. WILD and SON!!!!!!!!!!!!!!!!!!!!!

Thank you! Flowers bring me joy and your service made me smile!

This is the first time I've ordered from Gilbert H. Wild and Son. It's always nice when I can leave a positive review. The Curry Up Coreopsis they sent is nice and green and of a good size. It was packed very well and arrived with no damage. It should do well.

Placed an order for Bleeding Heart collection and Coneflower collection. Planted them as soon as they arrived. Within 2 weeks 2 of the Coneflowers and one Bleeding Heart were dead. I called customer service and they said they would send replacements. When I opened the replacements I was shocked at the quality of the plants. One coneflower was just a cylinder of mud and the Bleeding Heart had one live root the others were rotten and falling off. This time when I called customer service they were not nice at all. The lady keep arguing that there had to be some roots or leaves on the replacement coneflower. I told here that I had taken pictures of it as soon as I opened the box. She was not interested in seeing pictures. I can't believe anyone would send 'plants' of such poor quality. She informed me that I would receive store credit because they could not continue to ship replacements. When I tried to use my store credit I found out I would have to pay shipping and handling charges. When I called to ask why when I had paid shipping and handling on the original order she got rude in explaining that was their policy to only give you credit for the plants. I was given a store credit for $8.76 but would have to pay $8.00 shipping and handling to use it. I don't believe you should have to pay twice. I won't be using the store credit or order from them again.

"On May 16, 2017 7:28 AM, Gilbert H. Wild and Son responded with:

we have shipped over 12,000 order this spring and have had a handful of negatives that keep me awake. We work very hard to please our customer. All I can say is we do mess up but try VERY hard to please our customers. Sometime I just can't make everyone happy. Greg Jones. Owner."

Have ordered several plants from Wild for 2 or 3 years. Ordered and received another this year. Remain very satisfied with them.

I placed a large order with Wild last year.This spring, based on their one year guarantee, I called about 3 plants for a merchandise credit. The young lady I spoke with could only be described as snippy and told me I should have called last year. I explained that I was giving them the benefit of the doubt as sometimes a weak perennial comes through stronger the next year. She did not care.
So I emailed customer service and asked for the credit so I could apply it to this year's order. I received no response. About a week later, I resent the email with an additional note. Again, no response.
It seems Wild is happy to send their plants as long as they are not bothered again after that.

"On May 2, 2017 5:49 AM, Gilbert H. Wild and Son responded with:

THIS IS NOT FAIR! WE RESPOND TO EVERY EMAIL DAILY! The most frustrating part of Dave's gardens is that an individual may make anonymous comments. We can only fix a problem when we know the problem. There are only three people in the office and we discussed your comment and none of us remember speaking with you. We keep all our e-mail and cannot find any correspondence. You will notice below I ALWAYS respond. I have my personal phone number 417.548.3517 listed here and below, and if your not happy just call me! We stand behind our guarantee, will honor our guarantee, but you have to communicate with us. Greg Jones - Owner - GH Wilds. Our correct e-mail is customerservice@gilberthwild.com or mine is gregj@gilberthwild.com What other Company puts the owner name and direct phone number and e-mail address?

Given the number of negative ratings and comments, I did have some reservations about ordering from this company. But their spring sale prices enticed me to give it a try. I ordered several dozen different on-sale daylilies for $2.50 each and quite a few BOGO's for $5.00 or less.

I waited a while for the order to arrive, and when it did I was out of town. It sat on my porch for 4 days before I opened it. I was wonderfully surprised. These were big, sizeable roots with still green foliage. The potted ones were in one case almost 18" tall.

I don't know what causes the apparent variation in their service or quality, but in my case for about $80 I got big healthy daylilies that would have cost me hundreds of dollars had I bought them from any of the other online sellers I looked at.

I will definitely buy from them again and will continue to do so as long as the quality of their product remains this high.