Comments regarding Growjoy

Used to be my # 1 online source but has been going downhill for the past couple of years. This year, plants are smaller than supermarket seasonal offerings and much more expensive. Box of 14 plants was two feet high and long while plants were only around 7", including pots. Packing forms way too big to hold such small 2 1/4 inch pots. Most were dislodged with typical FedEx mishandling and had a lot of soil and broken leaves and branches at the bottom of the carton. Think most can be salvaged though just barely. Won't order from them again as there are now too many other sources that are far superior. Very disappointed.

"On Jun 4, 2024 11:39 AM, Growjoy responded with:

Dodges7, I am very sorry to hear this about the condition of the plants on arrival. In order to try and elimate plastics, we have switched to a cardboard system for shipments, so yes the boxes are larger to allow for our different sized plants. I would certainly like to hear your comments about our service going downhill over the last couple of years. Please email us at help @ growjoy.com and ask for Joe. Also, we have a satisfaction guarantee, so let us know if there is anything we need to do regarding this years plants. I hope to hear from you soon. Sincerely, Joe Stutzman with GrowJoy "

I love this company! They package the plants very nicely and most of time the plants are in excellent condition. If they aren't or they happen not to make it, GrowJoy always makes good on it. They either replace the item or give you credit. I've been ordering from them for several years and have always been pleased.

I bought my vegetable plants online this year from GrowJoy - mainly because of Covid. However - the experience was so good that I will continue to get my plants this way. The plants arrived healthy and happy and my harvest was great. Their customer service was wonderful.

During the last year and a half my husband and I have chosen to use our time of isolation from Covid to do something fulfilling....we have landscaped and worked in our garden. Since I have chosen not to go shopping in person a good portion of the pandemic, I turned to online plant shopping. I had good luck and bad. GrowJoy was very good. The quality of the plants was excellent. Their communication has also been excellent, when I have had questions. They delivered the plants in a very reasonable time considering the pandemic. I am definitely a repeat customer and intend to continue that long after the pandemic.

I ordered 4 plants from Grow Joy and they arrived in perfect health and condition, my order was for 2 weigela and 2 hibiscus. All of my plants are doing quite well and i am very pleased. In-spite of all the trouble everyone is going through due to covid these folks made sure i got my plants and got them in great shape so i do not even mind at all that it took a little time for them to arrive. Thanks to everyone at Grow Joy for my wonderful healthy plants i will shop with you again you can be certain!

I live in Indiana about an hour from Grow Joy.
I have ordered plants from Grow Joy for several years now, and have never been disappointed.
I have plants shipped to me and I have also ordered and picked them up directly at the Greenhouse in Berne.
I only order the plants and flowers when they are on sale, that way I can get more for less.
Compared to other online plant operations, I have found that Grow Joy has far better plants than the others.
When I opt for direct ship, they have always arrived in really great, healthy condition.
Hopefully going forward, they will continue to have specials, so I can continue to order from them.
Jan C

Thank you GrowJoy, for being such a great online plant company. I have always been very happy with the hundreds of plants I have received from you these last few years!
I appreciate the way you send each beautiful, healthy plant in special packaging that protects them from breaking and keeps them from drying out.

I received a large order of plants, shrubs, herbs and annuals in May 2021. Everything I ordered was packed perfectly, as usual, and all of the plants were beautiful and healthy.
Six plants (out of 62) were missing, and I figured they would come at a later date.

Everything I planted flourished very well, as always. A month later, I received my 3 mums and they were very big and healthy. I still wondered about the other 3 plants. So I sent an email, and the next day, I got an email back from Customer Service saying they were sorry that those kind of plants hadn't grown well. She said the cost of them had been put back on my credit card. I really appreciated being taken care of that way.

I waited for the last plant to come, and called and emailed and didn't get any answer, so I figured with the Covid going on, that your GrowJoy company might be having problems with less employees, the same trouble other companies were having.

So I went on your GrowJoy website and clicked on "Contact Us" and created a ticket about the other missing plant and submitted it. I got a really nice email the next day from Customer Service that the plant was not available to ship, and I had been given credit points for it. I will be glad to use them on my next order.

Once again, the Customer Service was very helpful and caring. Going to the "Contact Us" on the GrowJoy website and creating a ticket is the fastest way to get help from Customer Service.

Thanks to having all of these wonderful GrowJoy plants blooming so beautifully in my gardens, I was chosen to be on the garden tour for our county this year!
Thank You, GrowJoy!!

GrowJoy does an amazing job shipping healthy live plants long distances - I ordered several this summer and they were packed so carefully in special protective shipping cartons, they arrived with their soil still moist and not a leaf damaged. Great place to buy sturdy live plants (not tiny seedlings either, these are substantial and strong).

The worst company to deal with.....

The worst company to deal with. They took orders, delayed sending plants. One order had a cancelled item on it. The other order was dead.

I immediately reported both situations to GrowJoy. They have switched to handling "customer Service" only through email and yet they do not respond.

Because "Customer Service" is only handled through email, there is no way to contact them. They owe me a small amount of money but there is no way to get to them. Indiana requires a fee to file in Small Claims Court which makes it not worth the effort.

They send out marketing emails but will not answer their customers. The claim of guaranteed customers is ridiculous....

The corporate decision to stop answering their phones, stop answering their emails and yet continue to market new product is both a bad business but reeks of unethical behavior.

"On Aug 4, 2021 1:41 PM, Growjoy responded with:

Dornchar.,

I cannot apologize enough for the lack of communication from us and that your plants arrived dead. We no longer use our old email, we have started using a new online ticketing system found on our contact us page. If you have sent in an email to our old address, I am truly sorry you should have received an automated response back letting you know how to contact us. I would love to get this taken care of for you. However, I am unable to locate a customer account under the information provided. Would you provide us your order number here or go to our contact us page and submit a ticket?

Sincerely,
Ashley Reece
Customer Satisfaction Manager"

I placed an order for 4 plants, 2 hydrangea and 2 hardy hibiscus, on Feb 20th. I received the 2 hydrangea in mid April which was good. It’s now July and still haven’t received the 2 hardy hibiscus. I called and emailed with only one automated response to my last email saying everyone in the company is working hard to send out orders. Too busy for customer service I guess. I’ve gave up on getting the plants. I contacted PayPal and am going through their process. Hopefully I can get a refund. I’ll never order from them again.

"On Jul 30, 2021 2:48 PM, Growjoy responded with:

Dicey1,

I am truly sorry for the lack of communication from us and that you are still missing two hardy hibiscus plants from us. At the beginning of June, we made a tough call to move all of our customer service representatives outside to help with the growing/shipping process. We no longer have access to our old emailing system, and moved to a new ticketing system.

I would love to look into this for you, however with the information given I am unable to locate a customer account. Please contact us at [HYPERLINK@growjoy.happyfox.com] and we would love to get this taken care of for you!

Sincerely,
Ashley"

For several years I have used GrowJoy because their products were very good, their staff were helpful, and their orders were extremely well packed for shipment.

But following their business reorganization there were many subtle, less than positive changes. For instance, their prices increased substantially, staff assistance became less helpful, and particularly vexing was they would aggressively advertise products yet when a customer went to order that product it would be listed as not available.

Recently I placed an order which qualified for free shipping but after several inquiries I have received no response nor was the shipping fee voided.

It appears GrowJoy no longer values good customer relations. Thus I am voicing this complaint and will no longer do business with them.

Charles Robinson

"On Jul 30, 2021 2:58 PM, Growjoy responded with:

Charles,

I cannot apologize enough for the experience you have had with us this year. This year has been unlike any other, we started opening our second location down in Alabama but had issues with contractors from the start. There were many days, and weeks at a time they would not show up to get the job completed. This put us in a very rough spot, when it came to start shipping. We had to delay shipping by a few weeks, and with that had hundreds of emails coming in a day.

Our main location, is located in Indiana. We also had staffing shortages here, and could not keep up with the amount of orders coming in a day and emails/calls. We had to make a tough decision and move all of our customer service representatives outside to help with the shipping/growing process. This lasted all of June. At the beginning of July, we opened a new ticketing system for customer inquires and no longer have access to the old emails.

Over the years as prices go up, we have had to increase our pricing on some plants and on shipping. The average order costs $20 to ship, and seeds/plugs prices have gone up. We had to adjust accordingly.

You should have received free shipping on your order, and I am so sorry that you were charged. I am unsure as to why, when your order qualified. I know its late, but I have issued a refund back to your original payment method.

If you have any other issues or concerns, please go to [HYPERLINK@growjoy.happyfox.com] and we would be more than happy to assist.

Sincerely,
Ashley."

I usually order every year for nearly 10 years. Last year they were sold out of everything I needed so it was suggested I order early. I ordered in January 2021 for delivery late May early June (2021).

I ordered 39 plants and after a few promises that it would be shipped a small box the size of a notebook finally arrived in the middle of June. The small box contained just 3 plants. Inside was a packing slip indicating all of my 39 plants were inside this tiny little box. The shipping label said "1 of 1" and that the box weighed 27 pounds. I think not, it barely weighed a pound. I normally received 3 -4 very large boxes. I believe they did this on purpose because I sent them a note letting them know how frustrated I was with their service and indicated "I hate you" on the email. It's the truth...I hate them. This is how I plan my meals and food for the summer and fall. Two years in a row my vegetable garden is crap. Next year I will just drive around to greenhouses in the area to find what I need. NEVER again will I order from this company.

I've sent numerous emails with no response. I messaged them on FB (then shortly after they removed the message option) with no response and posted on their page, still no response. I expect a full refund.

Meanwhile I filed a complaint with UPS and the Better Business Bureau. Tomorrow I will dispute the $262 charge with my bank.

I live in Northern Wisconsin, it's June 24th and there is no way even IF they sent me the rest of my plants that I would have enough time to plant them and see them to maturation. We have a short growing season this far north.

I also find it interesting that "Ashley" the customer service person made the time to respond to a few complaints on this blog yet I've never heard from anyone.

"On Jul 30, 2021 3:15 PM, Growjoy responded with:

Esther,

Please accept my sincere apologies for the lack of communication from us this year. This year has been unlike any other and we have had many issues. We would never intentionally ship the incorrect order, or not send the whole order. We try our hardest to make sure these mistakes do not happen.

At the beginning of June, all customer service representatives were sent outside to help with the shipping/growing process. This was due to being short-staffed and two/three weeks behind on shipping. This lasted all of June. I was able to respond to some reviews, but could not access our emails anymore. We had moved to a new ticketing system at the beginning of July when all customer service representatives were moved back inside.

I do see that you were in contact with one of our representatives and we found out that the labels on your order and another customers somehow got switched. A full refund was processed back to your original payment method. I am truly sorry for everything you have gone through this year with us.

Sincerely,
Ashley"

I have been using GrowJoy for about 3 years now. They are a great source for live plants. I place 2 or 3 orders with GrowJoy every spring. The orders are always correct. The plants are always healthy and perfectly packed. The plants are always ready to bloom shortly after planting and have even been blooming when I open the box.

I just received my last item that I ordered this spring less than 2 weeks ago. It's a lovely Berry Awesome Hibiscus. It's planted in my garden and growing well. GrowJoy is ALWAYS one of the first places I shop for flowers online and they have never let me down. I just counted, I ordered 13 plants for spring planting this year, from Hydrangea to Clematis to Petchoa to Moss Rose to Rose of Sharon. Almost everything is blooming and what isn't blooming has buds and will bloom soon.

Go GrowJoy!!!

"On Jul 30, 2021 3:18 PM, Growjoy responded with:

chris65fl,

Thank you so much for your positive review. We greatly appreciate it. I am so happy to hear that your plants arrive in great shape and thrive for you!

All my best,
Ashley."

I place a large annuals order in early spring. I made numerous inquiries (by email, via phone--sometimes there was no voicemail box, other times it was full, never picked up by a real person.) Emails were not replied to. I would get a general emails saying that due to overwhelming demand shipping would be delayed but never received replies for specific information. Since it was getting too late to plant and that I was getting more skeptical about the company I cancelled the order via email (twice)l, and tried to do so by phone. No response. I escalated to PayPal to get a refund. Despite cancelling they shipped the plants. I refused the delivery. I will let you know if I ever get a refund.

"On Jul 30, 2021 3:22 PM, Growjoy responded with:

brightongardens,

I am very sorry for the lack of communication from us and that your order was not canceled as requested. At the beginning of June, we made a tough call to move all of our customer service representatives outside to help with the growing/shipping process. We no longer have access to our old emailing system, and moved to a new ticketing system.

I would love to look into this for you and make sure you were refunded. However, with the information given I am unable to locate a customer account. Please contact us at [HYPERLINK@growjoy.happyfox.com] and we would love to get this taken care of for you!

Sincerely,
Ashley"

First of all, I am so confused by the name of the company. Here, it is Dave's Garden. The phone lists it as Golden Harvest. I ordered from GrowJoy. A company that keeps changing its name makes me wonder why.

I ordered on 4/23/2021 with a shipping date scheduled during the week of 5/16/2021. That date passed. When I called, the voice mailbox was full (both numbers). I sent an email and received a reply assuring me of a second shipment date no later than 5/27/2021. On 5/27/2021, I called and was able to leave a message asking for a refund. I got no reply. This morning, I got an email promising shipment in one or two weeks. Again, I tried to call and was not surprised that both mailboxes were full. I sent another email but don't expect a response. I will probably count this lesson as one learned the hard way.

In the future, I will avoid this company like the plague. Unfortunately, it may change its name again. I will need to do my research.

"On Jun 1, 2021 10:02 AM, Growjoy responded with:

tlk0906,

I cannot apologize enough for the lack of communication from us. We have been extremely busy with an increased number of phone calls, emails, and orders. We try our hardest everyday to get in contact with every customer. Some days feels almost impossible, as the phones do not stop ringing, and it feels like we do not have a chance to return any voicemails.

Dave's Garden is not associated with us, it is a friendly community blog for gardeners to share tips, ideas, along with seeds and some plants. We do have our site listed on here, for customers to leave us reviews.

Our name used to be Garden Harvest Supply. We changed to GrowJoy roughly 3 years ago. We used to sell a variety of garden supplies, fertilizers, soil, etc. We stopped selling supplies, and transitioned into only selling live plants. With this, we changed our name to GrowJoy.

I tried to look up your order so that I could see what was going on. However, was unable to locate a customer in our system. Would you be able to send us an email to info@growjoy.com with the subject Daves Garden and your order number? I would love to get this taken care of for you.

Sincerely,
Ashley Reece
Customer Satisfaction Manager
GrowJoy Inc"

I placed an Order in mid-January.

GrowJoy assigned the ship date in early April.

Received notice in early April that shipment MIGHT be delayed by two weeks.

Was notified the third week of May that my order was cancelled and refunded due to plant unavailability. They inform me of this more than 4 months after my order, which inspires these questions:

Do they reserve the plants for customers according to the date the plants were ordered or according to the date they ship?

Do they physically have the plants when they are sold? Is availability known when plants are sold?

How much interest are they earning on their customer's money that is in their possession for months before shipping or refunding?

"On Aug 13, 2021 9:42 AM, Growjoy responded with:

Hello Torched,

I am truly sorry for such a delay in letting you know that we could not fulfil your order. We try our hardest to make sure you know as quickly as possible.

We reserve the plants for customers according to the date the plants were ordered. Some plants like our Perennial plants, Mums, and a few Shrubs do not arrive at our location until later in the season. However, we do know the availability prior to putting the plant for sale.

This year we had many plants canceled on us at the last minute by our suppliers due to crop delays and crop failures. As soon as we get those cancellations, we start notifying our customers right away.

We do not earn any interest on the money you spend for your orders. We try our hardest to make sure every customer is aware of any issues with their orders as soon as we know. Please accept my sincere apologies for the inconvenience and delay in getting you notified.

Sincerely,
Ashley Reece. "

Posted on April 6, 2021, updated May 19, 2021
Posted on March 25, 2021, updated April 6, 2021
Placed 3 orders with Growjoy in late January, early February totaling 15 plants. They were scheduled for shipment by mid February. Growjoy charged me for the orders the very day they were received by them.

The February shipment date was missed. A few days later they sent an email advising that shipments would be made the end of February due to their bad weather.

When that date passed and a week or so went by I emailed Growjoy. Their reply was that they had moved and were experiencing unexpected delays.

On March 20th I received a box from Growjoy containing 13 plants. They were in pots with cellophane wrapped around them to keep the soil in place. Unfortunately the cellophane was held in place by a single rubber band wrapped around the base of the plants. The rubber band broke or bent many of the plant leaves. It appears that four of the plants will not survive. Only two plants were received undamaged. The rest have what I guess is a 50/50 chance to survive.

I immediately emailed Growjoy about the shipment and subsequently sent two additional emails. To date I have not received a reply. I have tried calling Growjoy, just to get a recording.

If this is how they treat customers, they should take down where it says "guaranteed satisfaction" on their website.

Ordered 5 plants. Got an email saying they would be delayed 3 weeks. The order came with two plants only. Customer service refunded me the money for plants I didn’t receive. The two plants I received were in poor condition, with the hibiscus having a fungus/rust all over the leaves. I’m in Georgia and going by these other reviews from this spring their southern supplier dropped the ball. Glad I did only a small test order for a first purchase. Won’t buy from them again unfortunately unless they change their southern supplier. They have a nice website.

Avoid this online seller of plants like the plague. Plants were poorly packed and stuffed in a box. 5 Tomato plants barely made it to transplant and 2 pepper plants were barely 4" tall....all for $6.25 each. Ugh!

I placed an order March 3, chose "Amazon Pay", and received a printed confirmation and shipping date. This week I realized it was well past the shipping date with no further notification or plants. I called their listed number, was told I should leave a message with the appropriate information, did so, and never got a reply. Today I figured the order was lost, went online to place another one, and found that almost everything I wanted was sold out. Our Amazon account defaults to my wife's email, so it's possible she was sent a message back in March; but we searched and never found one.

Maybe I should have just used a credit card, or ordered from a company that communicates with their customers.

Their plants are nice size, great packaging and they are very nice and helpful when you need to talk to someone. Customer care is GREAT. My first year buying from them, but I will be buying more again from them. Give them a try !!

First time ordering from Growjoy and I was quite pleased. Purchased a pink Brandywine tomato and a French Tarragon. Plants arrived quickly and very well packed. They are larger than average and healthy. I will definitely order again!

Pros:
Nice selection, well rooted, well packaged.

Cons:

Small plants and heavily stretched. They grow in 2 1/4” pots, not 4”. That gives you about 40% of a normal nursery pot. But they are sold at a premium price. The plants are more like overgrown plugs. And because the plants are grown so tight together they stretch badly. I had to cut all of mine back by a half at least. You will loose 3-4 weeks of your growing season with these.

"On Nov 29, 2018 8:28 AM, Growjoy (formerly Garden Harvest Supply) responded with:

jeh1856,

We are sorry to hear you were not completely satisfied with your plants. How did they turn out once you had them planted into their new homes? We would like to make this right with you. Please message us if you would like to continue this conversation.

All my best,
Joe "

I recently ordered several hardy Hibiscus (rose mallow) from GrowJoy. The plants arrived in excellent condition due to the way they were shipped and packaged. Shipping was 2 day delivery and each plant was protected by an individual plastic container. The plants were very small (they were rooted cuttings about 4 to 6 inches tall). I realize sending larger plants would add to the shipping cost and growing time in the nursery, but it would also make customers much more satisfied if the plants were more mature. For example, I can purchase from a local grower 2 year old blooming hardy Hibiscus in one gallon pots for about the same price ($12). I only ordered these plants because the local grower did not have the varieties offered by GrowJoy.

"On Jul 3, 2018 7:43 AM, Growjoy (formerly Garden Harvest Supply) responded with:

LarryEB: Thanks for the feedback here. We are happy to hear they arrived in excellent condition! We would agree that one-gallon pots certainly are larger; however, shipping that sized container makes it simply un-affordable. They should take off nicely for you and bring you much joy. Happy gardening. Joe "

Ordered Tomato plants from this company last year---they were great. Ordered again this year. Plants were dried out. Packaging was terrible. Most plugs were out of the containers.
Lost about 60% of order. Contacted company 3 times. Once with pictures. Response was not adequate.

"On Apr 2, 2018 7:30 PM, Garden Harvest Supply responded with:

josully,

I am so sorry to hear of the poor delivery and the inadequate response.. Would you be so kind as to give me your order number so I can look into this and call you for a satisfactory resolution?

Sincerely,
Joe Stutzman"

I've placed five orders, April - July, 2017 and each has been a positive experience. My orders were mostly flower (annuals) and vegetable plants. I received timely email notifications at each step with status information on: Order Confirmation, Partially Shipped, and Shipment Completed, with a tracking link. I even received a personal email letting me know that a couple of plants might arrive looking rough because they had just been trimmed back, but if they didn't improve after planting, then I could get a refund.

Plants are well packed and all have arrived alive. Shipping time was 2-3 days. It took just a few days on my sheltered front porch to prepare them for planting. This is the first year that I have bought more plants through mail order than my local nursery.

Prices are reasonable, plants are healthy, and delivery is quick, so I will continue to order from this company.

Posted on July 8, 2016, updated July 10, 2016
I ordered some plants from this company, including a Bloomsdale heirloom spinach plant. The other plants were fine, but the spinach was not. It never looked healthy, and eventually ended up dying. They asked me to take a picture of the plant, which I did, so then they sent me a replacement. Well, it wasn't much better. Never seemed that healthy. It lived a little longer than the first plant, but eventually succumbed as well. As I said, the other plants I ordered lived just fine, so the problem was definitely with their spinach plants.

I went to their Web site to rate the Bloomsdale heirloom spinach. giving it a negative review. Guess what? My review never showed up. So, I left another one. And what do you think happened? It didn't show up either. Interesting, huh? ;)

It seems obvious that GHS suppresses honest negative reviews of their products on their Web site. So, not only are their Bloomsdale spinach plants not worth buying, but GHS is dishonest about publishing customer feedback. Apparently, like a lot of dishonest companies, they only want positive reviews. If you want to submit a negative review, don't bother, because it will just be deleted. Or at least my comments were.

"On Jul 9, 2016 7:43 PM, Garden Harvest Supply responded with:

Dear onilollaig: First I am sorry for the poor spinach plants. Have we already refunded you for it? If not, please email us at info@gardenharvestsupply.com and we will certainly do so. As far as the negative ratings, we do get them; however there are very few. We do look over each review before it goes "live". This is done to keep out spam. The reason yours (and many other reviews) hasn't shown up is that we are way behind in getting them posted. If you would reply here with your order number I will track down the review and get it posted. Thanks for your comments. Sincerely, Joe

Posted on February 5, 2015, updated January 31, 2016
Posted on May 21, 2013, updated February 5, 2015
Posted on March 13, 2013, updated May 20, 2013
Posted on May 7, 2012, updated March 13, 2013
Posted on April 20, 2012, updated May 7, 2012
Posted on July 5, 2011, updated April 20, 2012
Posted on June 18, 2011, updated July 5, 2011
Posted on May 13, 2011, updated June 18, 2011
I placed my first order with Garden Harvest Supply this spring and was happy with the plants I received. I purchased a mix of annuals and perennials and all were healthy plants. Would order again.

"On Feb 1, 2016 8:47 AM, Garden Harvest Supply responded with:

Sherry77: we appreciate the opportunity to correct our mistake. Thanks for being a returning customer! Joe"

Posted on May 14, 2015, updated May 14, 2015
Posted on April 14, 2015, updated May 14, 2015
Posted on August 14, 2014, updated April 14, 2015
Posted on May 22, 2014, updated August 14, 2014
Posted on May 7, 2014, updated May 22, 2014
Posted on May 9, 2013, updated May 7, 2014
Posted on December 13, 2012, updated May 9, 2013
I contacted Garden Harvest supply by phone. The customer service was very friendly and helpful. I had a question about their Miss Huff Lantanas, and they were able to answer my questions. I never order from a company that has poor customer service or lacks knowledge about the products they sell. But Garden Harvest Supply was very friendly and professional and pretty knowledgable about what plants they sold.
I am definitely going to purchase approximately 18 Miss Huff Lantana plants this Spring, but I haven't decided whether to order from Garden Harvest Supply or ComNur.com. Both companies are excellent. It will probably come down to which company has the best offer on Miss Huff Lantanas.

"On May 14, 2015 7:26 AM, Garden Harvest Supply responded with:

So sorry to hear of the damaged plants. We went back and looked and only found the one email from you. Sorry if we have somehow missed the others. We have replied and are awaiting your instruction. Thanks for another order! Joe"

Posted on February 6, 2015, updated May 6, 2015
Posted on May 2, 2014, updated February 6, 2015
Posted on July 10, 2013, updated May 2, 2014
Posted on May 4, 2013, updated July 10, 2013
Posted on June 8, 2011, updated May 4, 2013
Posted on May 6, 2011, updated June 8, 2011
I received my plants, about 8, in good packing and still moist and healthy in their little 3 or 4 inch pots. Very nice plants, so healthy and big for the price. I would recommend this company to all my friends and garden buddies everywhere. I would definitely order from them again and again. :)

"On Jun 8, 2011 7:08 PM, Garden Harvest Supply responded with:

Virginiarose we appreciate your continued business, thanks!!"

I ordered 4 fuchsias from Garden Harvest Supply and they arrived on time and in very good condition. They packed them well to endure the shipment, as these are delicate plants to mail. Hoping they do well to attract hummingbirds!

Posted on November 6, 2014, updated November 6, 2014
Posted on November 5, 2014, updated November 6, 2014
I ordered a herb plant a few weeks ago, but the description on the plant tag did not match the description on the Web site, nor did the picture of the flowers. I called customer service and talked to Joe--he told me that he would contact the nursery to find out more information and then call me back. However, he never called back. A couple of days later, I called again and got an answering machine, so I left a message stating that I was still waiting to hear from Joe. Guess what--nobody ever called me back.

So, I disputed the charge with my credit-card company. Because it was a small charge, the CC company told me that GHS won't get a chargeback, even though the CC company credited me for the purchase. That's too bad, because I think GHS deserves a chargeback.

Anyway, if you're looking for decent customer service, look elsewhere, because their customer service stinks. And look at your plant tags closely, because you may not be getting what you actually ordered.

Posted on July 31, 2014, updated October 13, 2014
Although shipping was prompt, quality was bad. I knew the plant would be fairly small, but there was virtually no top growth and little root development. For a $12 plant. I would have been ashamed to send such a plant. The box was 20 times larger than the plant.

"On Aug 15, 2014 9:27 AM, Garden Harvest Supply responded with:

Dear connoisseur: We are very sorry to hear this and will make it right with you. Please contact us by phone or email as we have no way to know who you are or what order this was from. Sincerely, Joe"

Love this company! I ordered from them for the first time this year and couldn't be happier! Great quality plants, prices, packaging, etc.

Seeds arrived on time, well packaged ... very happy.

I ordered three geraniums about a one and a half weeks ago and they have arrived.

The plants were large and in bloom. I couldn't be more happy...will be ordering from them again.

Posted on June 1, 2014, updated June 19, 2014
I have ordered from GHS for a few years now. I have never had a problem with their plants - they are always very healthy and extremely well packed. This year was no different - the plants were sprinting right out of the box. I also really appreciate their potted vegetable and fruit options for those of us who have very small gardens and only two people to feed, and therefore don't have the room or the need to start dozens of seeds in March and April.

I got two mums, two cucumber plants, one watermelon, one cantaloupe, one mojito mint, 4 basil and a number of jade beans from them - all very healthy. I am still waiting for the sprint peas I ordered, but they emailed me and let me know that they were not ready to ship yet and I am willing to wait an extra week for healthy plants.

Having found it too late in the season to locate chrysanthemum transplants in the colors I prefer an local nurseries, I checked in Dave's Plant Scout. There I discovered Garden Harvest Supply. The wonderful array of plants, at very reasonable prices, caused me some doubt about the quality I would find when the plants arrived. Today, just three days after placing an order, my 8 healthy plants arrived in an ingeniously stable packing container, and they were not even needing water! Two substitutions had been made, but the new plants fit exactly with the height/color scheme I was working on. I am so happy that I just ordered 6 more chrysanthemums. I will be using this company many more times in the future.

Posted on May 28, 2014, updated June 11, 2014
I really wanted to like Garden Harvest Supply! I ordered several plants for this season but for some reason, the 2 sugar sprint plants I ordered were received completely wilted. I tried unsuccessfully to revive them, but in the end, they were completely dead.

I am finding it hard to get ahold of customer service regarding this issue - would love it if I can get store credit instead of replacement sugar sprints as both of them were dead on arrival while the rest of the plants I received are doing completely fine.

Frustrated!

"On May 28, 2014 7:41 PM, Garden Harvest Supply responded with:

Dear minami:

So sorry to hear of the poor condition of your plants. We will gladly replace them for you. Not sure why we are not connection on this issue? Please email info@gardenharvestsupply.com and put in your subject line your order number and these words, "SEE JOE". I will also send you a D-mail. Thanks for allowing us to get your replacement plants get shipped correctly.

Sincerely, Joe Stutzman
Garden Harvest Supply "