this is my first time, i don't know what to say but may i ask you something i hope you woun't get mad. i know it is embrassing but i have to "where can i buy the hawaiian flower magic fertilizer i contact qvc they said it sold out i need to have that for my plant and orchids. can i purchase it to you. hope you can help me. i know this is not the right place ask, but i'm pretty sure you can hear my problem.

I ordered lilies, I have had wonderful results.
They have such large blooms and have grown very tall. I live in a difficult area for many plants to survive, but so far what I have ordered from Robert's, have been wonderful.
I have ordered at different times thru Robert's directly, and never have had a problem. The custmer service dept was always very cheerful and willing to out of their way to please me.

I have gotten bulbs from Roberta's from QVC and from a local garden & patio show. You would not believe the results I have gotten! I have lilies taller than my mom with flowers bigger than a large man's hand! The colors are incredible.
I also have the gloriosa lily that climbs, and I think I'm going to have to get a taller trellis. But, my favorite is the Money Tree plant. I swear I can almost watch it grow!

I WOULD LIKE TO ADDRESS THE NEGATIVE REPONSES ABOUT ROBERTAS.
I LIVE IN SILVERCREEK, GA. WE EXPECT PEOPLE WE DEAL WITH TO BE POLITE AND HELPFULL AND RESPECT OUR QUESTIONS AND NEEDS WHEN WHEN OR IF WE CALL.

I CALLED WITH QUESTIONS ABOUT A PLANT I HAD PURCHASED AND WAS SO DELIGHTED WITH THE SERVICE I RECEIVED, THEY WERE SO NICE AND HELPFULL. I AM A FIRST TIME PLANTER AND BUYER AND I WILL BUY FROM ROBERTAS AGAIN NEXT YEAR AND I HIGHLY ADVISE THAT YOU ALL DO THE SAME.

THEY TREATED ME LIKE A BUSINESS WHO REALLY CARES ABOUT THEIR CUSTOMERS!!!!!!!!!!!!!!!!

Note from the Garden Watchdog editors:

I CAN ONLY E MAIL AND I ALWAYS GET A RESPONSE.
FAST AND COMPLETE. ALL MY QUESTIONS ANSWERED.

MAYBE YOU JUDGED TO QUICKLY.

THEIR SERVICE IS ALWAYS GREAT.

KEEP UP THE GOOD WORK.

Note from the Garden Watchdog editors:

I ordered the thirteen piece Giant American Begonia
collection from QVC and religiously followed the instructions because I was so excited to grow these and wanted to ensure success. I started them indoors and then moved them outside once the weather warmed up. Of the 13, only 6 came up, with one dying later. So out of 13, 5 total sprouted leaves. I contacted Robertas given the poor results (less than 50%) for tubers that were $$$ and no one returned my e-mails. Fortunately, QVC stood behind the product and gave me a full refund, but this company should be ashamed for the way they do business.

I ordered Giant Buttercups and two sets of Gloriosa Lillies. Both failed miserably and I had the added embarrasment of having given one set of lillies to a friend as a gift.
They were very rude when I called about the orders and rather than argue with them I went directly to QVC, which is where I had placed the orders. They refunded my money with no problem but I would not order a product from Roberta's again nor would I recommend them to any one!

I LOVE BUYING PLANTS FROM QVC WHEN THEY ARE ROBERTAS. YOU GET A LIVE PERSON TO TALK TO, UNLIKE COTTAGE FARMS. YES, THEIR PHONES ARE EXTREMELY BUSY BUT YOU CAN GET THRU TO THEM. I HAVE SPOKEN TO TWO DIFFERENT LADIES AND THEY ALWAYS GIVE ME TIPS AND STAND BY THEIR POLCIES. I BELEIVE PART OF THE PROBLEM IS THAT SOME PEOPLE JUST WANT WHAT THEY WANT AND NOTHING MAKES THEM HAPPY. ROBERTAS PRODUCT IS GREAT AND GEORGIA AND SUE DID A WONDERFULL JOB TAKING CARE OF MY ISSUES AND GIVING ME GREAT TIPS FOR MY PLANTS. SO KEEP UP THE GOOD WORK ROBERTAS..WE LOVE THE BOYS AND THE GIRLS WE HAVE TALKED TO IN YOUR OFFICE.

Note from the Garden Watchdog editors:

Spring 2005, I purchased Buttercups and Giant American Begonias from Roberta's Inc., via QVC. Both were of very poor quality. They either completely failed to sprout, or died quickly after sprouting. The growth was very poor, and the flower and buds would fall off of the plant. Since the 90-day guarantee passed on the Buttercups, I didn't bother contacting the company about them. I did contact Roberta' in June or July 2005 regarding the begonias, since they had a one-year guarantee. Since I was not pleased with the quality of the tubers they sell, I asked for them to send the Money trees instead of the begonias. They grudging agreed. They said they would be shipped May 2006. I called numerious times since I had not received the trees, and the reps said they would be shipped sometime in May. I still had not received them, so I called again, they said they should be shipped that week (this was either the week before Memorial Day, or Memorial Day week). Late May, I still hadn't received the plants, so I e-mailed Roberta's twice with my concerns; I was completely ignored. I asked them to forward a copy to their President. I did not hear from him either, so apparently poor customer service runs all the way to the top. I finally received the trees June 9, 2006. Their shipping practices are suspect. They said the trees couldn't be shipped last year because it was too late in the season to be shipped, but here it is now, the same time of year they said it was too late to ship, and I just received the plants. I will NEVER buy plants from Roberta's Inc. Their customer service reps are rude, not helpful, and really don't seem to know anything about plants. All plant that I have purchased from Roberta's have been of VERY poor quality. I would not recommend Roberta's to anybody. QVC should stop using them as a vendor.

I purchased Roberta's Heirloom Hollyhock Collection from a TV selling network. I received 4 plastic bags with rooting material with only one showing plant life. They did not grow. When I read the warranty, Roberta's will replace not refund. Luckily I was within my 30 days and the TV network will stand behind the sale. The merchandise from Roberta's were to be bareroot plants not seedlings. At $28.89 the purchase was a major rip-off. I'll not order from Roberta's Inc. again.

We purchased an Aqua Cannon from this company at the Indy Garden Show. It is not worth the money. Leaks and gives no water presure. No way to get customer help from the web site and no way to return for a refund without driving 100 miles.

Being new to Dave's Garden website, I thought I might take a moment to post information from previous buys. In the spring of 2004, I purchased a collection of Roberta's oriental lillies and daylillies thru QVC. The price couldn't be beat. After I received the bulbs, they sat around in the garage for a few weeks (they got shipped a few weeks too early for our frozen Maine winters). All 12 bulbs (oriental collection) were large and looked healthy. All 8 bulbs of the daylilly collection looked a little small but realtively healthy. I'll have to be honest, for the price I paid, I didn't expect much. I figured if half of the bulbs actually survived and bloomed, then I got a deal. Much to my surprise, ALL 12 of the orientals grew like weeds and bloomed with some of the most gorgeous colors I've seen. All 8 of the daylillies came up and 6 of them bloomed the first year..... and a "green thumb" I am not!! Now I know all you gardening pros are saying..."lillies... anyone can grow a lily"... but literally, all I did was stick them in the ground and throw some dirt over them. I couldn't help but grin all summer at the STEAL I had gotten, every time I looked out over the garden. I have already placed my order for this year.... and here I've always thought that QVC was only for blue haired little ole ladies that wanted to buy gawdy jewelry and pocketbooks!! I'll let you know how my Roberta's order turns out this year.

Bulbs arrived in timely manor. Look to be in good condition. Customer service is a waste. If you are need of help or advice on the plant you ordered and it's not in their script, they are not any help. Might order from them again, but know I have to do the research on the plant I'm buying on my own, can't count on them for advice.