Comments regarding Roberta's Unique Gardens (formerly Roberta's Inc.)

Posted on February 8, 2011, updated February 25, 2018
I have had problems with Roberta's replacing plants. The only way I could resolve it was to contact the BBB and then I was contacted by Roberta's. They promised I would receive replacement plants this spring. I will wait and see, as my BBB complaint is still open. If more people would go to the BBB, maybe they would do a better job honoring their warranties. They sure make it seem great on QVC.

"On Feb 26, 2018 10:04 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Roberta's Perennial Gerber Daisies are a new plant development that has come from years of hybridization from growers in Holland. The outcome has produced a hardy Gerber Daisy that has all the flower characteristics of the annual variety, and is also now hardier and can withstand temperatures down to 0F making them hardy for zones 6b-11. Now these growers are also working with hybridizing some other old familiar favorites like gladiolas and snapdragons. You will be seeing some shorter versions of gladioli and colorful snapdragons soon which are also hardy down to zone 6b. This is the benefit of using Roberta's Gardens as we're constantly traveling the globe in search of these new hybrids so you as the gardener can enjoy them in your garden! Thank you for your question and have a wonderful gardening season!"

I purchased Lucifer Crocosmia corms in May but didn't received the order for nearly a month and the corms I received were Emberglow and not Lucifer. Even tho it wasn't what I ordered I planted them because it was too late to get them anywhere else. It is now the third week of August and one corm has just sprouted 3 days ago. I have one garden bed that is completely empty this year because of them sending the wrong corms and sending them too late to be of any use to me.

ANOTHER TOTALLY DISSATISFIED CUSTOMER. This place should not be allowed to operate, and QVC is ruining their reputation allowing this rip-off to go on. I ordered the 4 piece citronella geranium on 3/18/17. They arrived 5 days later. They looked dead, but I planted the scraggly sticks anyway according to instructions and tried babying them. Nothing. So I did what the warranty said to get a replacement. I was told I could not have a replacement until NEXT SPRING because the planting season is from March until June. Is this not April??? Is this not between March and June?????? I do not know if I will be alive next year. I do not know if I will be living at the same address. I do know chances are I will have forgotten about this by next Spring, which is probably what this ripoff company is hoping. Terrible company.

"On Apr 12, 2017 12:05 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I am very sorry you were told these Geraniums could not be replaced this season. Our customer service representative was incorrect as we are able to replace the Geraniums yet this spring. We ship our spring flowers from March through early June each year. We will be happy to enter a replacement order and get it shipped to you quickly. I will just need the order number to locate it in our system. Again, I am sorry the original plants did not work out very well for you and I look forward to working with you to ensure you receive a nice replacement collection.

Thank you and please contact us, so we can issue a complimentary replacement order. "

Another year, another set of shows with Roberta's lying to people on QVC. Don't order anything via QVC from these people. You end up with the stock that isn't good enough to sell on their website for the higher prices. EVERYTHING I have ever ordered (except the Hens & Chicks) died quickly. They arrived sickly and didn't have the strength to come back to life. I have ordered plants from mail order before from places like Michigan Bulb, Spring Hill, Bluestone Perennials, and GH Wild and rarely had a problem with any dead plants arriving. And when something didn't work, they dealt with it immediately. These people send you another dead, or dying, plant for the dead, or dying, plant you got in the first place. I got sick of it. I ordered Lupines for my elderly mother because she loves them. They arrived nearly dead and died soon after even though we babied them and did everything possible to try to revive them. I ordered their "over the top" Dahlias and they were a disappointment as well. Out of the 8 I ordered, only 1 bloomed! I also ordered 4 for a 97 year old friend of my mother's and NONE even grew even though she babied them and she is an excellent gardener. NEVER will I order from these people again. Everything arrives dead or near-dead. DON'T WASTE YOUR MONEY! Even Burgess is better than these people when it comes to dead vs. alive on arrival! And that's saying something!

"On Apr 12, 2017 12:15 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I am very sorry you have had a bad experience with Roberta's Gardens and our plants. We work hard and strive to provide all our customers with the very healthiest plants we possibly can. We do honor all our orders with a warranty in the form of replacement plants. It sounds like you just did not have a very positive experience with Roberta's Gardens and I am sorry for this. Thank you for giving Roberta's a try and I hope you will once again give Roberta's a another try in the future. Best of luck with all your gardening this spring!"

I received 2 Jasmine plants as a gift from Roberta's through QVC. The plants were full and beautiful! One even was in bud already! I'm going to order from them next time I'm looking for plants!

I placed an order for an eight piece live forever sempervivum(2 each of 4 kinds) with Roberta's through QVC. I received my order in May 2013. Some looked beter than others but I planted them all anyway. By spring of 2014 I had only two remaining. I went online on 4/10 and filled out a plant replacement form and received a nice respponse saying they would replace my plants. I checked online to see if they were still selling this collection because I ordered it for two of the kinds in this set, I was in luck, they were in stock. I called on 5/16 and was told that my plants had shipped and I should receive them next week. On 5/31 I submitted a complaint to the beter business bureau. I finally received my plants with a snarky letter apologizing for having to do some substitutions, but that was their right as per their guarantee. I received 6 of the most common plant and two of another common breed, none of the kind that I ordered the group for. I wouldn't order from this company again EVER!

"On Jul 21, 2014 11:46 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Although Roberta's regrets to have to substitute on varieties within a collection, we are fully permitted to do so with our guarantee and we actually state this on the provided warranty you received with your order. In this case we replaced the full set and provided you with a new, complimentary order of 8 Hens and Chicks. We apologize for the fact that there were only two separate varieties within the order. We strive to provide every customer with the exact varieties they had originally ordered, but unfortunately we were out of stock and we wanted to get you the complimentary replacement order of Sempervivums to you yet this season. Thank you for your understanding in this situation and allowing Roberta's Gardens to replace these plants for you.

Thank you,

Customer Service
Roberta's Gardens"

Ordered Roberta's 10-pc Happy Trails Tropical Mix on April 23, 2014, through QVC and received an order confirmation. Received an email on May 31, 2014, from QVC telling me these were on backorder. Called QVC and there is nothing they can do as Roberta's does not have the plants to fulfill the orders.
I checked Roberta's web site and they show they have had these same plants on sale but are now sold out. Never mind I ordered them at higher price and before they ever put them on sale on their site. Not sure why it took over a month to figure out that they did not have the plants to fulfill orders or why they were put on sale on their website when they did not have enough plats to fulfill orders.
I ordered other plants from them that will be going back. Hopefully they can put them on sale on their web site to get rid of them. I just can not do business with a company like this.

"On Jun 2, 2014 8:56 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Roberta's marks our direct website as out of stock as quickly as we gain knowledge that a particular plant is no longer available. I apologize if there was a couple days lapse from the time QVC told you the item was no longer available and from the time our staff marked the item as out of stock on our website. To our knowledge this particular plant was never on sale. Now we do offer a discount with multiple sets purchased on the same item and maybe this is what you noticed with regards to the price being on sale? Please accept our apologies for the frustration incurred in this situation.

Thank you

Roberta's Customer Service"

I have been buying from Roberta's for a few years now. They honor their warranties for me. After a few years I have huge calla bulbs. Bought a lot of new plants this year. Being patient with plants can be hard. But it pays off sometimes it is the second season that you have to wait to see how nice some plans are.

This complaint is directed towards the product shown vs the product received. As to the viability of the plant I seriously doubt I will be impressed as the plants that just arrived this evening look almost dead. The picture shown on the QVC program were of beautiful Hollyhocks after several months growth but what I was to receive would be seedlings that were pictured as vibrant green and very healthy looking, however what I actually received were six very wilted, quite yellow plants. I took humor in reading on the care instructions to remove any yellow or brown leafs that may have occurred in transit (if I did this I would be the proud owner of 6 green sticks). My regret is that I cannot post pictures of the actual product I received, it would more than explain my disappointment. I will contact Roberta's tomorrow afternoon, when I return from my daily appointments and look forward to positive resolution.

"On Apr 8, 2014 8:40 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Here at Robertas we never have a discrepancy taking care of a problem that you may have encountered during the shipping process and we will get this resolved for you and get you out new plants. We do apologize for this mishap."

I first heard of Roberta's through QVC in 4-2011 while looking to diversify my garden a bit -- I was astounded at the beauty of their Peonies. I just had to have them in my garden. So I ordered two sets of Fragrant Double Bi-Color Peonies in 4-3-2011 - paid $75 for them.

I received them on time and I just couldn't wait to put them in the ground. I followed their directions to the letter. Unfortunately, they never came up. Since the instructions said they don't like their roots disturbed -- I left them in the ground praying they'd come up. Not so much as leaf. :-(

I called them and was told they would reship them when the season came because I waited too long to call them -- I never received the replacements or a follow-up. I didn't have the patience to nag them again for the plants or a reimbursement. I was disappointed and out of $75. I vowed to never buy from their nursery again.

And then I saw them on QVC again a few weeks ago... I guess I wasn't as mad as I was in 2011 because I optimistically ordered $100 worth of plants: the Giant Lacie Begonia, the Tuberose and Dahlias. Those darn tuberose plants convinced me!!! LOL

While I am waiting for my plants with great optimism -- in the back of my heard I am hoping I didn't get suckered a second time.

I hope you come through for me this time Roberta because there will definitely not be a third time.

"On Apr 2, 2014 7:44 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

An e-mail was sent to this customer on our behalf on the day this was posted unfortunately we have not heard back from her.

We would like to work with her in order to get this cleared up and work with her on her discontent."

Posted on June 11, 2013, updated June 21, 2013
Posted on May 20, 2013, updated June 11, 2013
Posted on May 10, 2013, updated May 20, 2013
I contacted Robertas after my Quad Lilies and Peonies failed to grow.(Purchased from QVC) This was in August 2012, in Sept I received confirmation replacements would ship next Spring as soon as planting time in my area (FL). The peonies were replaced not with the exact same, but they were replaced. The Quad lilies I have been checking on since April 5. The first email response said they were in the process of shipping. No plants arrived, next email said they were coming from the NJ warehouse and they were 2-3 weeks behind. Next email says please wait until the end of April to see if they ship. Next email says give it another week. Last email from Sally says she was handing to her supervisor. Jason the supervisor sends me this
Good morning,
"This was a mistake by our shipping program. Please ignore this email as it was sent by mistake. Thank you for all your orders!"

This was in reference to email from Robertas shipping dept saying they HAD shipped. I spoke with Jason on the phone and he promised the replacements would be shipped and it was a problem with the shipping dept. I called again today and spoke with a very rude Customer Service agent that told me to call QVC for the refund. I tried to explain it to her and she said she had no information other than I called last AUGUST!! I have saved all correspondence with Robertas. I would not recommend purchasing from them. Cottage Farms has always honored their replacement policy and their plants are much nicer quality. I will be contacting the BBB. I guess I will not be getting any replacements, and they wont be getting anymore of my business.

"On May 10, 2013 11:16 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I apologize for the fact we have not gotten your due replacement order of the Oriental Lilies to you. You have received the truth about our shipping program causing the hold up with getting your replacement order to you in a timely manner. We are very sorry for the delay and I assure you, we are working on correcting the issue. Again, I am sorry for the delay and if you would give me your mailing address, I will ensure this order is shipped out immediately. I look forward to hearing from you very soon!

Thank you,

Roberta's Unique Gardens

I am extremely delinquent in posting this feedback. Three years ago I purchased a 10 piece calla lily bulb set and a 6 piece hardy agapanthus from Roberta's on QVC. I should have returned them immediately! They were nowhere near the way they were presented. VERY small bulbs in both cases. In fact, one of the calla lilies was the size of a marble! Non the less, I planted them. Two (2) calla lilies came up and 2 agapanthus came up. After 3 years, I'm still waiting for blooms. STAY AWAY FROM THIS COMPANY.

"On Jun 24, 2013 1:41 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Three years for a follow-up on a purchase of plants? I sure hope the plants did not receive this type of care? None the less, I apologize for the plants not growing and becoming established like you anticipated. Typically, no blooms indicates a lack of sunlight or perhaps the plants could use a well-balanced fertilizing program. The Calla Lilies prefer partial sun as too much direct sunlight can burn the leaves, and the Agapanthus Lilies do well in full to partial sun. Roberta's is always willing to work with its customers to provide plant replacements for the plants that died or failed to sprout. I hope you are able to make some changes in order to encourage your lilies to bloom.

Thank you,

Customer Service
Roberta's Unique Gardens
800-428-9726 "

I ordered the 24-pc. Sub-Zero Gladiolas from QVC in Feb. of this year and because I live in Florida I was able to plant some of them in a pot immediately after they arrived. The blooms on the ones in the pot that I planted started to have a bloom shoot on them and the one is over 3 ft. tall and the other is around 14" high and both are leggy and I have had to stake the largest one and hope for the best. These are not supposed to be so long and look nothing like the one's shown on QVC or the pictures that came with the bulbs!

I called QVC today and they gave me a full refund and I contacted the Company through this site and I am waiting on a reply. I would not have bought these at all if I had known they would turn out like this. I have others growing in the front of my yard and I am hoping they do not turn out so leggy and need staking like this one did. I planted them a week later then the one in the pot. I will not be buying from Roberta's again even with the full refund it isn't worth the time and effort.

"On May 31, 2013 12:54 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

This particular variety of Hardy Gladioli grows to a mature height of 12-18 inches. While being winter hardy they are a smaller growing variety and should not require staking. I apologize for one of the stalks or bulbs growing beyond the specified height and requiring some extra staking. I am glad you have been taken care of for this purchase as Roberta's would have been glad to work with you for a complimentary replacement. Thank you for your recent order and enjoy your Gladioli bulbs.

"

Posted on May 24, 2013, updated May 24, 2013
Posted on April 11, 2013, updated May 24, 2013
I purchased 3 sets of Roberta's Fragrant Reblooming Daylily Collection for Spring 2011. I kept 2 sets and gave 1 set to a sister. I was disappointed initially at the quality of the root/plants because it appeared that the roots had been trimmed too much to support good growth. The plants were nursed for the first season to keep them alive. None of them bloomed, but I was looking forward to my 2nd year rewards. Some of the plants died the 2nd year. Some of the plants bloomed - but none were the colors advertised to be in this collection. I did not get Lavender Deal, Elegant Candy, Longfield Pearl, Blackberry Candy and Nile Crane as I was supposed to. I have called to speak to their Customer Service Dept. I was told that I should have complained within the first year to get replacements - yet how was I supposed to know that the plants sent were not the correct varieties until they bloomed? I was giving them the benefit of the doubt in waiting for blooms to come - shame on me for trusting their guarantee which states:
We guarantee our plants to be true to name and variety. Fraud is what I say. Their Customer Service said that at some point they were made aware that the vender sent out the wrong plants. They will replace 50% of the plants for me. I guess I'll have to grow them for a while before knowing if they are true to name and variety. In the mean time I'm out 2 growing seasons. Why didn't they then contact us, their customers, and send replacements automatically? I will not buy from them again.

"On Apr 15, 2013 8:45 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

We apologize for our daylilies not blooming true to the varieties that were represented and sold to you. There must have been a packaging error and we take full responsibility for the mistake. We would be glad to provide you with the quantity needed in the new colors/varieties with this year's fragrant, reblooming daylilies. Please contact our customer service manager and we will put in a new order at no charge for the daylilies. Thank you for your understanding and again we apologize for the time lost in planting these daylilies.

Roberta's Gardens
Customer Service
800-428-9726 "

Overall, I have good experiences with Roberta's. Most of my plants do not perform as stated in the QVC presentations, but they are beutiful and larger the 2nd and 3rd seasons.

I love Roberta's flowers because of their uniqueness. I will continue to buy. I've never had any issues with customer service. In fact, since the plants don't always do well in the first year, I've requested replacements and I now have some duplicates. But when the plants don't do well the first year, the guarantee is expired the second year, so I get the replacements to be sure I have the plant. Sometimes I do, sometimes I don't.

I will continue to purchase from Roberta's. Mainly for the unique selections I can't buy locally. And, if I were to buy a perennial local, it would be expensive because it would be more mature. Plus, it wouldn't have the guarantee with it.,

So far I have not had a good experience with Roberta's oriental total pole, April 2012 my sister ordered 2 oriental totem poles from QVC, one of the plants was for me, her plant bloomed and mine did not. It arrive in April and I waited until May to started the process and did follow the instructions. The thing never bloomed, all I have is a piece of a log to show for my efforts and money, due to the 3 month warranty it was not returned (I didn't figure out that it was dead on arrival before the warranty expired). I thought it was a fluke or I had done something wrong until I saw another post that someone else had the same problem with the oriental totem pole. QVC needs to fix this issue with Roberta's.

"On Feb 22, 2013 2:06 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

We sincerely apologize that you feel that you have not had a good experience with Robertas Gardens based on the totem pole plant. However it is not a winter hardy plant and it does only carry a 90-day warranty. Although we would like to extend a complimentary replacement to you at your request just give us a call here at Robertas. We do urge you however to start the pole right away after receiving it and not wait.

Sincerely,
Robertas Customer Service"

I bought Begonia bulbs from Roberta's through QVC. I planted them in a container, placed them in partial shade as directed, but they never grew.

"On Jan 23, 2013 8:00 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

I understand your frustration with the Begonia tubers not growing and thriving like you expected. I apologize for them not meeting your expectations. They prefer partial sun and they only need to be covered with approximately 1/4 to 1/2 inch of regular potting or garden soil. Typically they thrive and do well as container plants. These do have a one year warranty from the time of shipment. We would be happy to provide you with a new complete order of the Jumbo Begonia tubers or perhaps another collection of your liking. Simply contact our customer service and we will be happy to take care of you.

Thank you,

CS Representative
Roberta's Unique Gardens
800-428-9726
"

I'm surprised at so many negative comments b/c I've ordered from Roberta's for the last 3 years and found the bulbs to be exactly as promoted on QVC. Out of about 72 bulbs there were 2 that looked sickly but I stuck them in the ground anyway and even one of those came up. This year the Day Lilies look spectacular and will definitely need to be divided in the Fall. The Peonies in their 2nd year have grown so much I could not believe it and I even had 2 blooms. In fact I thought I had killed one of my Peony plants when I over fertilized. It hardly grew at all last year. When I came back this season low and behold the little guy looked very healthy. Don't expect too much the first year but you just wait! You will be proud of your plants the 2nd season!

Posted on June 1, 2012, updated June 3, 2012
I purchased a Passion Flower from QVC and when it was shipped it was two twigs. They took and grew maybe 2 feet the first year with no flowers and then died over the winter. When I called they replaced them and told me what to do in the fall so they would come up in the spring. I followed their directions and covered the plants with burlap and again they died, I think Robertas should redo their list of climates for planting or not sell the plants to specific regions. I called to see if they would give me a different plant and basically told me I was out of luck. I would never deal with this company again, to me they de-fraud the customer with their claims that their flowers will grow in my specific region. I also think QVC who carries their line of products should think twice about it also because it gives them a negative review.

"On Jun 1, 2012 1:43 PM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

The Blue Crown Passion flower is a climbing vine which flowers in the second season like all beginner vines. It is hardy in zones 6-9 and this is clearly stated on the full color growing guide attached in your order. It can withstand temperatures down to 0 degrees in the ground. Temperatures falling below this would be a severe threat to destroy the passion flower vine. You reside in NY and are listed in zone 5B. Your average winter low temperature falls well below 0 degrees; therefore, the Passion flower would not be able to survive the winter in your area. We fulfilled our guarantee and provided you with a replacement order on the Passion flower. Perhaps a more suitable and more winter hardy climber could have been substituted on the replacement order. If you ever have any questions about plants before ordering, feel free to talk with one of our many master gardeners on staff to assist you.

Thank you,

Customer Service Manager
Roberta's Unique Gardens
800-428-9726"

Called 6/6/11 and spoke to Judy. Two Phillipine Jasmine plants died. She said they would be shipped April 2012. Still wating for said palnts.

Ordered the calla lilies and they arrived but they are so small and tiny,not like the large bulb promised that was going to give me large beautiful plants. Summers run short in Northern Michigan so I would have no time to try a second time for larger bulbs. I returned them very disappointed. The brothers had shown a large bulb in their presentation and led me to believe that is what I would receive.

Posted on March 30, 2012, updated April 29, 2012
I ordered two of the Roberta's Garden's TSV on QVC.
M25834-Roberta's 15-pc. Hybrid Lg. Bloom & LongStemmedCalla Lily Collection on Feb 16.
Their on-air presentation sold me. HUGE Calla bulbs/tubers, I mean we're talking the 3-5 times larger than the big box stores, so I ordered and waited. I received them on 3/28. What first surprised me was the size of the box they came in, a bit smaller than expected, but then again they could have squeezed them in there. After I opened the box I welled up with disgust and disappointment. Talk about smoke and mirrors. Over half of the "bulbs" were itty bitty tiny, though in each of the boxes there were 1-2 decent sized bulbs, a smaller version of what they showed in the presentation. Had there been any indications that the bulbs would be equal or smaller than what I could pick up at my local take-your-pick big box store there is no way I would have ordered. Calla bulbs I got from HD in January were larger, have been planted and are now about 12 inches tall.
To make matters worse, not only were they itty bitty, they were also moldy. Somewhere between 1/2 and 2/3 are moldy. That's right, I feel like the biggest idiot in the world having spent time and money on tiny moldy bulbs. Oh how I wish I would have taken the feedback I had seen here, from dear garden friends and on QVC.com to heart and not ordered them. So if you are reading this review while thinking about ordering, don't.

i ordered a set of Roberta's Dahlia Bodacious flowers last year. one didn"t come up but the other 2 did and we're just lovely.I emailed Roberta's last year and told them about the one that didn't come up and got my replacement today. have bought may plants from them and have been really pleased with what i got. ordered many more this year and cann"t wait to get them. All i can say is . GOOD JOB ROBERTA'S.

I sent two emails concerning the Totem Pole plant I bought. I got it last April or May. Followed the instructions. It sets in a pot planted, all these months and has not sprouted a leaf bud anywhere's on the pole. I can't seem to find out why from them. Any info would be appreciated.

"On Mar 29, 2012 9:31 AM, Roberta's Unique Gardens (formerly Roberta's Inc.) responded with:

Upon receiving notification that Roberta's Unique Gardens had received a complaint, we reached out to this customer to offer some advice on getting the Oriental Totem Pole to sprout and grow. After concluding the Totem Pole was dead or not going to grow, Roberta's immediately extended a a replacement order for 1 Oriental Totem Pole. This item was originally shipped with a warranty attached for 90 days, but Roberta's is going ahead and extending a replacament at no charge although the item is beyond the stated 90 day warranty. We explained to the customer that this item will be shipped to her approximately April 2, 2012.

We also repeatedly asked her who and what email did she send her questions to in order to eliminate this happening in the future. She never could provide old emails or an email address that she sent these emails to. Our main concern was making sure this customer was completely satisfied with her purchase. Secondly, we wanted to eliminate emails being unfulfilled as in this case and unfortunately we did not receive any assistance in clearing this up.

Sincerely,

Roberta's Mgmt

"

Several years ago I ordered a set of lilies from Roberta's through QVC for my father who lives in MS. When they arrived my mother called and said she did not think they would do much since a couple of them appeared dried up. They were thrown in a clay pot sitting on the driveway. A few of them came up that year but nothing bloomed. They were left alone and forgotten.

The next year my mother called when they started blooming. She was amazed. Apparently they were 4 feet tall and had deep rose pink saucer sized blooms. They were all still in the same pot. My mother said when friends stopped to visit they were all amazed by the lily and requested a bulb when my mother divided them.

I have never seen the lily bloom, just pictures. They are beautiful.

Posted on May 3, 2008, updated October 10, 2011
I wish I have had the experience to try the quality of plants that some people are talking about but my problem starts with the company itself. I ordered 2 sets of Artic Kiwi Plants from QVC on 4.13. On 4.21 an email was sent that my plants were shipped and EDT of 4.24. I called QVC that day and told them that I have not received my plants yet and they said to wait until 05.01. Well, on 05.01 I called again to report that this order was never received. They apologized and said that it is shipped directly from the vendor and that they could give me a refund. I told them that I was going to contact the vendor first.
I called Roberta's customer service and I believe that they could have care less about this problem. I gave them the tracking number that was provided and which only showed "Billing Information Received" and the lady said that she would look into it and called me back. That call back never happened. I called UPS today and they said that the item doesn't show as being picked up at all and that Roberta should have contacted them when I brought up this problem. I guess I will never see this plants so I will request the refund from QVC. I also email a similar complain to Roberta's where I mentioned that I was going to give a poor review on Dave's Garden but I doubt they will get back to me. I am always concern about buying plants from shows because I don't trust the quality I will receive but this is even worse because I was charged for something that NEVER SHIPPED!! Shame on you Roberta's Inc

I watched the 2 gentlemen on the QVC program with much interest. I thought what lovely Calla Lily's...I had to have them, so I ordered them right away.
I received my order and planted them right off...I couldn't wait to see these lovely flowers.
Was I EVER DISAPPOINTED! Out of 8 bulbs 2 did not bloom at all. Out of the remaining 6...5 were a deep dark purple..all the same color and one was pink and white. The plants were scrawny and spindly looking with one flower on each of the plants that actually bloomed.
I was under the impression I was to get 8 different colors as advertised on QVC, but I sure didn't. I contacted QVC about this and they were extremely nice but couldn't do anything in the way of replacing the plants. I was told I had to contact Roberta's directly...so I did. I e-mailed them, told them what was happening and asked if they would replace the plants. They told me they "had to consider it" and that was over a month ago...I have heard nothing what so ever from Roberta's.
I was very willing to wait until next year even to get the replacements but since Roberta's could not even respond with anything other than, "They are considering it." I just decided they are not worth it. I feel as a customer I have been taken advantage of by Roberta's. That they have false advertising of their plants...these lily's were NOT what was shown on QVC at all! I can not believe Roberta's was so inconsiderate to a customer. I will never buy Roberta's ever again. And apparently I am not the only one with this problem..check out Roberta's feed back on their Calla Lily sets on QVC...many more were just as disappointed as I was. I got back to QVC on how I was treated by Roberta's and they very kindly refunded my money! Thank you QVC you are fantastic. Shame on you Roberta's for not caring about your customers! I have thrown the poor quality bulbs away!

Posted on May 26, 2011, updated June 16, 2011
I had three Hyssop plants that arrived dead and needed to be replaced. Finally received one. Plants have arrived in horrible conditions. What is going on with this company? My Calia Lily arrived the size of a pea, the largest was the size of a quarter. Nothing like what was shown on QVC. The replacements were much worse. My phlox arrived looking like lace. The Asian Leopard Ligularia had two leaves and was snapped because the way it was packed. Really make you wonder about ordering from television!

A few weeks ago I ordered several plants one being a 4 pack of lavender. When they arrived, 3 were totally dead and the 4th had only a sprig of green on it. The next day, that was gone. QVC replaced them. They arrived in fair condition and so far only one has died. Roberta's on the other hand
sent only 3 even though I explained the above condition to them. When those three arrived, they were completely dead....absolutely no sign of life whatsoever. I am glad they sent them on because I now know what kind of company they are so I immediately cancelled all the other products I had on back order.

Posted on June 10, 2010, updated July 10, 2010
Last year I purchased some mini Calla's thru QVC from Roberta's. I think there were 20 all together. I planted them in large pots and 7 did not come up. I called Roberta's and was assured that they would replace them within a week or two. Several weeks passed and when I did not receive the bulbs I called them again. I was told that they no longer had any in stock and would send me them this year. I called them approximately a month ago and they had the info on record and said that they would send them out to me shortly. I never got them. I cannot reach them by phone as their operators are always busy and no-one ever picks up the line. I held on for over 45 minutes. The e-mail address is no good. I am so frustrated and I am writing this so that hopefully this company will get a clue that they are losing potential business. Perhaps they do not care. Their business ethics are are terrible. It's a bad way to do business. I have tried to contact them several times and I always get the "operator busy" message. I'm totally disgusted with this company.

Last year (2009), I ordered through QVC, 4 Lavender plants. When they arrived 2 were dead and within about a week the other 2 were also dead. I called QVC and they told me they were out of the item and I should call Robertas. Well good luck getting ahold of them. Phones do not get answered and the E-mails do not go through. When I did reach them I was told that they were out of the plants but would send them this year (2010). I called them in the early spring of this year to make sure I got the plants and was told that I was on the list and would be the first to receive my Lavender. I waited and waited. After a few more phone calls, I was told it was on its way. The plants arrived on Friday July 2 and all four are dead. The plants were only about two inches tall if that. This is not how they were shown on QVC and the gentleman I spoke with at Robertas told me the plants this year were going to be from a different place than last year and were going to be beautiful. Grey and lifeless is not beautiful. I had also ordered some other Lavender this year from them and the six piece set arrived with two of them dead and the rest followed. At least this time I got a refund from QVC. I will never order anything from Robertas again. A friend of mine, who like me can grow anything, also ordered the Lavender set and had the same problem.

Ordered their Trophy Daylily Collection, six plants total in March 2010. One set (2) was Mildred Mitchel which was supposed to be Lavender with Blue Eye Edge, well Mildred bloomed but it wasn't the lavender I was expecting instead I got a solid yellow which looks like the Stella D'oro. I called QVC and complained and told them that if I had wanted solid yellow I would have gone to Home Depot or Lowe's and purchased the Stella D'oro. They apologized and gave me refund. What is wrong w/ this company and it has so many unhappy people.

Very disappointed!!! I was going to order some for my new house when I move in next month......but not so sure now.

Last year, I ordered peony plants from QVC as anniversary present for my sister and brother-in-law, thinking this type of gifts will keep on giving year after year.

I was visiting them yesterday, and saw some beautiful peonies on their patio, so I said, " Are those the peonies I sent you? They look beautiful! But they are supposed to be plate-size!' My brother-in-law embarassingly informed me that the plants I sent died; the peonies on the patio were from the local florists; they didn't have the heart to tell me because they were present from me, and since I brought up the subject....He was not too thrilled with the plants they received in the mail first of all; and then none of them survived the year.

I'm not sure what happened, those peonies sure looked beautiful and lively on QVC. I hope Roberta Flowers will replace these plants; otherwise, it's a tough lesson for me to learn, I won't be ordering Roberta plants for presents from now on to save myself and the recipients embarrassment!

Last year I purchased Rainbow Calla Lilies on QVC. They grew but were not rainbow, red and yellow. They are coming up this year but, they looked so spindly. This year I bought 6 pink plume grasses, supposedly the only native U.S. ornamental grass. It is now almost 3 months since I received these pitiful looking plants in the mail. I babied them indoors until I could put them out. They never looked strong and now I have 5 brown and 1 brown streaked with a little green ornamental grasses in my garden. I am waiting to see what QVC and Roberta's Inc do. Has anyone else gotten these grasses and did they grow?

"On Jul 21, 2011 8:43 AM, Roberta's Inc. responded with:

Here at Robertas gardens we apologize for the disappointment and quality of plants that you feel you received. Our Customer service team will always be more than happy to provide you quality service and correct any issues that may arise. As for the ornamental grasses that you received we here at Robertas do not carry any type of ornamental grasses and I am sure QVC would be more than happy to let you know where you purchased them from. Again we would like to extend our apologies and hope you will accept it. Feel free to contact us to help rectify any problem you may have at 1-800-428-9726."

I also bought lillies from Robertas from QVC, they were not marked as they should of been, I have had them in the ground for 2 yrs, they don't multiply you'll get a stalk but no flowers, I no longer buy plants from QVC. You can never get customer service @ robertas and it strikes me a bit strange that the only place you can get Robertas is on QVC that I know about, I stumbled upon this web site by accident, and was suprised how many people that had bad results with Robertas. and that QVC keeps them coming back each year, The only recourse I can think of is that everyone who is unhappy with Robertas is to send a letter to the president of QVC at their corporate offices telling him your not going to continue to shop with them, and let him know you refused to be taken by a company with bad products, lousy coustomer service. bet if everyone with a problem writes in things will change, QVC is there to also make money, and don't believe they would be willing to give up a lot of customers in favor of 1 vendor.

Right now, till everything arrives, I am going to withhold any judgement on the shipments I have recieved. Last year, I would have recommended them very highly for the quality that was sent. This year, however, I am very disappointed in what I have recieved so far. The fireworks fireball lily bulbs was definitely not the size as seen on QVC, will report later about this when They sprout and bloom. The peonies I recieved this year were sad, definitely not the quality I had expected and not even the quality I have found in retail stores (you know the ones, packed in green plastic bags). One peony had only two eyes with a sliver of tuber less than the thickness of a quarter seperating the two eyes. Email has never been answered either.

I have ordered several plants from Roberta's and some have grown beautifully and some not so well. The hollihock two out of the four grew but it did take the second season to see anything sprout. the tomatoe plant was wonderful. I just received some daylilies and the roots looked great and they already had sprouts. I will post back to let everyone know how the daylilies are doing.

Last yr I purchased two sets of Roberta's Biltmore Hollyhocks from QVC. I waited all summer for them to sprout nothing. I actually forgot about this purchase until today when I was in the garage and found the brochure that was sent out with the product. I take some responsibility I should have contacted QVC to complain and ask for a refund/repalcement I just never did. However you would think that out of 8 Hollyhocks that were planted I would have had at least one sprout. They were not inexpensive either. Any just wanted to let everyone know not to buy Roberta's Biltmore Hollyhocks.

"On Jul 22, 2011 9:12 AM, Roberta's Inc. responded with:

We here at Robertas apologize for the hollyhocks not performing for you. We would have graciously replaced these for you having known there was a problem with them as we do cover any plants that do not grow for you under our warranty. We also are always available to answer any questions that may arise here at Robertas if you are having a plant question so we can try to help you to resolve the performance of the plant. You can contact us at 1-800-428-9726. Again we apologize for any inconvenience to you."

I bought 12 Angel Trumpet's not one of them survived! I am considered to have a green thumb. I love my flowers and plants, am generally considered the neighborhood gardening lady! I was so disgusted, as 8 of them were gifts to my mom and best friend. I will never buy from QVC or Roberta's garden again!!