Comments regarding Roberta's Unique Gardens (formerly Roberta's Inc.)

I ordered peony trees, they died. I ordered a 21 daylily collection half of those died. Have tried several times to contact someone for help on replacements. I think they have left town as I have had no luck by phone or e-mail. Looks like I will have to swallow this one. Know this I will NEVER order from Roberta's again nor will anyone else I know.
Martha Holloway

I have ordered a money tree plant and it came dead, They did replace that. and then I ordered a Hawaiian tuberose set, instead i got begonias, so I am on a list to get a replacement next year, I have read nothing but negatives, I have had no problems getting a hold of them nor them making good on their products. I will keep you updated as to what happens. But they do offer plants that nursery's don't have near you. and great ones!

I purchased my plants from QVC, and one of them came dead, and the others are not doing very much at all. I have tried to contact Robertas by phone, only to receive a busy signal everytime I try. I emailed them, and they won't respond. I am disappointed. The plants looked so beautiful on QVC

I purchased Roberta's 4 piece Extended Bloom Clematis Collection in 2008, got no growth and requested new plants for 2009. To date have not received them, QVC won't do anything and the phone line for Roberta's is constantly busy. Therefore, I am out of the plants and my money and it seems no recourse at this time. Very disappointed with Roberta's.

I order the Roberta's 4 Piece Biltmore Hollyhock Collection thru QVC on April 4th and received them within a week. I planted them the following Saturday, about 6 weeks ago. 3 weeks went by and nothing happened, I email them and they said they take 4 to 5 weeks to sprout. I waited and still nothing for any of them. I had also planted some from another vendor (which were less expensive) and those are already 5 inches tall.

I sent 2 emails and heard nothing back. I called today and after getting a busy signal a number of times I reached a CS rep. She indicated that they could send a replacement in a few weeks. I asked if that was too late to plant them and she said “yes”!!! Are you kidding me!!! She then indicated I could wait until next year. I asked for my money back and was told that they don’t refund money, they will only give replacements. I was then informed that QVC offers a 30-day money back guarantee. Not giving up I asked if the plants take up to 5 weeks to sprout then the guarantee up before you know the plants are no good. The answer to that was “that’s right”. I was done!

I called QVC, I told them about my experience and of all the bad reviews I had read about the company and they are refunding my money!

Thank you QVC for stepping up and doing the right thing!

I ordered Day Lillies and Calla Lillies from Roberta's thru QVC - the quality of the bulbs when they arrived were beyond sad. I planted them anyway -- fed them Robert's Flower Food and kept them watered -- they are all dead now. Have requested a refund from QVC.

I watch QVC alot and have seen Robertas alot. (Wish I had read this forum before I ordered) Ordered TuttiFruitt Yarrow plants 1 of each and Scarlet HOneysuckle -2.l The Yarrow plants were upside down, out of the pots. One of the varieties, Strawberry Seduction looked like it had been whacked off...3 very small "leaves"...the Apricot delight looks ok..will see....The Scarlet honeysuckle came 2 days ago, again upside down in box and out of pots..Altho it had 6 or 7 vines per pot, Several of the vines were broken. I researched this one before I bought, and it seems to be very prolific..so hopefully , it will do fine.

Not sure, thought that I will order from either QVC or Robertas again...too many other on line nurseries/stores on Daves w/ much better ratings...

will do better research next time before i pull out my credit card.

melanie
fayetteville, ga

I am still waiting on replacements from last year. I spent over $200 bucks. Wont do that again. Roberta's does not stand behind their claim. Was hard just to get someome on the phone. Alot of what I ordered last year from qvc that is supposed to be replaced.. is sold out for this year. Just give me my money back.

HUMMM . . .
I ordered several plants through QVC from Roberta's, raspberries & tree peonies and basicly what I got were sticks that never grew any leaves. I have emailed requesting new plants and they are to arive the planting time for 2009. We'll have to wait and see if they have improved or continued to send plants that arive in poor condition.
On the other hand I have recently ordered plants from Sooner Plant Farms and the plants I received exceeded my expectations by far. If you have had troubles with QVC and what they sell give Sooner Plant Farm a try.

I have been gardening for many years. I do gardening for a living, so I like to think I know a little about it. A few years ago I purchased a set of 4 plumeria stalks from the local fair. after 2 months they shriveled and died, so I called for a replacment and 2 YEARS later I finally received 1 (yes 1) replacment. So I paid $25 for 1 plumeria. Now 4 years later the thing is 6 to 7 feet tall and I have gotten 1 (yes 1) flower on the stupid thing. But it's still alive so I keep looking at my stick in a pot and hope for the best. So when I saw that QVC was selling Roberta's I figured I would give them a chance since QVC would stand by my purchase (or so I thought). I bought the 6 piece tri colored rasperry collection and the 10 piece super sunset begonia's. The plants didn't look too good when I got them, but I figured I would give them a chance. I ended up with 2 raspberries and 2 begonia. All very sickly. So I called for replacments and to my surprise they shipped me out replacments immediatly! Well they arrived. They looked like last years rejects and worse then the first batch I got. But I planted them anyway and now out of 12 raspberries and 20 begonia's I have 4 raspberries that look like death and 2 begonia's that look worse. It took me 3 phone calls to get thru to Rogberta's. I left 2 messages and NOT a phone call back and finally got thru on the 3rd call. I spoke to Debbie. Explained to her that I would like a refund or a credit to purchase something else. She got kinda rude and kept saying she can't give a refund or a credit but I could select something else in place of the dead stuff. (Well DUH! isn't that a credit?) Then I was told I could only get certain things in replacment. Nothing new only old stuff. So, now I have to go to the site, make a list of what Could replace these and then SEE if it is acceptable. AND HOPE IT DOESN"T TAKE 2 YEARS TO GET HERE!

After several attempts to contact Roberta's, I got the e-mail address of Keven Wallen and e-mailed him. He let me know his customer service would take care of any further problems I had. I finally got my asparagus after a long period of time. They came dead and brittal. Also hollow in the roots. Paper bag they were in was in very bad array. I planted them anyway. They never came up. The roots were too far gone when I received them. Very disappointed with Roberta's. Makes QVC also look bad with a vender like Roberta's.

This spring I began replacing the plantings in my yard that the deer and rabbits had destroyed in the first years since I moved into my new home. I decided to try perenials so that over the winter there would be less to worry about deer destruction. I am a long time QVC watcher and decided to try plants offered thru them. Roberta's had many offerings that looked very beautiful and many were described as deer resistant. The majority of the plants arrived in Georgia OK. My peonies are growing, the begonias are blooming as are the daylilies. So overall the plants themselves are not the issue - it is the customer service. This is my first time growing lilies. Some are doing magnificiently. Others however are not. I sent an email 3 weeks ago and have never gotten a response. I have tried many times to get thru on the phones and only once succeeded. The message I left has never been returned. QVC reps are not gardening experts and should be able to rely on their vendor to answer customers' need for information. I have spent hours on the web educating my self about lilies, but do not feel I can ask for help from other companies when I have not purchased from them. The quote from the pamphlet says "Partnering with QVC, we share a common vision that puts the customer at the top of the list!" My experience has not shown that to be true.

I cannot add anything else to the negative reviews, but my own experience. It has not been good.

I have ordered over the last couple of years from QVC, and NOTHING has grown for me, and I am not a novice gardener.

This has been my experience with Roberta's. What you see on there presentations on QVC, is not what I have gotten. They have shown these large rooted clematis', and the one I received looked like a small weed. It was too small to plant, so I asked for a refund. I ordered the plumeras, both died . I went by the directions too. Ordered the Biltmore Blue Shrub this year, it also died. I am not longer allowed to order from Roberta's because of complaining so much about this company and the other one on QVC. If I do not get what I pay for, I will complain. Stay with your local nurseries. Mine have a one year warranty and you can talk to them in person.

I purchased 2 Red Japanese Tree Peony thru QVC in March of 07. Of course, they died very quickly. I called Roberta's because of their "1 year guarantee" and was told they would send 2 new ones in May of 08. I never did receive them nor can I seem to get through on their phone line.

I, too, swore I would never order from Roberta's again but broke down a few weeks ago when QVC was airing the Angel Trumpets and Sumatra Lillies and ordered them both. Three of the four Sumatras are up and growing, the fourth, dead as a door nail. Maybe three years ago, I ordered the Hawaiin Tuberose, some lillies and Giant American Buttercups. The first summer I got one green stalk from the tuberose, no flowers and not even a stalk ever since. The American Buttercups never never never even broke ground and I wrote them off. I will say the summer of lillies I purchased a few years ago have been absolutely breathtaking year after year. I don't go along with the "be patient" attitude. Not when the products are displayed on air full blooms and I am told something to the effect that is what I will experience the first year. I purchased a couple of hundred dollars of flowers from Niche Gardens in NC this spring and will never stray from them. Top quality, proven plants that are healthy and growing fast.

SHAME ON ROBERTA (and the rest of her relatives!) I have ordered "exotic" Tree Peony (2). after almost a year in the garden (for the 2 spots i took out 2 other plants) I called Robertas to say they did not bloom nor grew. After the woman that picked up the phone almost acusing me of killing the peony trees, said she will mail me the replacements (that was in early April.) I AM STILL WAITING!
Ant the funny part is none of there phones seem to have more than one line! I wonder if a phone call or a letter from a family lawyer will be answered??!!!!!!!!

I have been gardening for about 25 years now, so I like to think I have some experience. Roberta's has been such a disappointment. The Great American Begonias were very disappointing. Out of 10, and I soaked them over nite, only 3 have shown any signs of life. The foxglove arrived almost dead, as did the hollyhocks. The dwarf phlox arrived with one dead, and the other two died shortly after planting. Will not order from this company again.

I ordered four-plants clematis at QVC. They arrived, and I planted as directed. Two of the four plants immediately died. I have tried calling Roberta's but constantly get a busy signal. They have ignored two email messages. QVC refuses to post my review so I found this forum. I should have shopped at my local nursery or big-box home improvement garden center. I will never again order from Roberta's.

I purchased three of the Oriental Totem Poles in March 2007. Two of them did not grow. I called in Feb. 2008 requesting two replacement Totem Poles and was told that I would receive the the two replacemments in April 2008. I had moved and I gave the woman that answered the telephone my new address. She even gave me some growing tips for the one that is growing very well. I did not get the replacements in April 2008 and no communication from them either, so I emailed Roberta's on May 1, 2008 and still no response. I emailed them again today asking for the replacements. Each time that I have contacted Roberta's I have given them all of the information on my order,(name, item and order number, address) I will never order from this company again because they are not standing behind their products as they claim that they will.

I ordered the 59 piece Memories in the Making garden collection of plants from Robertas on QVC. It all arrived in fantastic
condition! A few leaves on the foxgloves were broken but knowing it will be fine once planted and new leaves will grow, I am extremely pleased with this company. Also ordered oriental lilies last year for my stepmother and they were absolutely beautiful! Also, I have dealt with QVC for many years and never had a problem returning/or getting a refund on anything yet. I wouldn't hesitate to order from this company again and may do so in the near future. Also, on the perennials, you may not get blooms the first year so be PATIENT(something that seems to have been lost in todays society:)

I have ordered numerous things from QVC, Roberta's and Cottage Farms and have never had any problems at all, as a matter of fact I have 3 ot the Hawaiian Plumeria Collection that I have had for about 5 years now..I have had to repot them every year because they have grown so much...When the first chance of frost comes i just sit them in my back room and don't bother them...All of the leaves will fall off and they do just look like a stick but when April rolls around I start watering them and I take them back outside when the chances of frost have passed and they start to grow their leaves and then blooms...

This is one of the worst companies to deal with. I ordered a four piece clematis collection in March, 2008 from QVC. On 4/18/08, QVC's website showed that they were sent out and the billing information was received - well, that is the status today - 5/8/08. I called and was told by QVC that they could issue a refund, but I opted to contact Roberta's, which I did. The lady told me that they had a bunch of calls like mine and that UPS had given them the tracking number. She also said that she would look into it and call me back. That was almost 2 weeks ago and nothing. I have attempted to contact the company and the line is constantly busy. I also ordered oriental lily bulbs that were shown and during the show, it was said that the bulbs would be labled and that they were all oriental. They can in a bag that said "mixed lilies including aziatic" and not one label.

I would not use this company or listen to what the owner put at the top of this page. I feel that I would "duped" by Roberta's and that they are not a reputable company.

I have ordered several products from Roberta's on QVC. I have had excellent results. They sent excellent instructions. I received excellent products that sprouted and bloomed faster than expected. Some of the plants are a little tricky, but if you follow the instructions included with the plants, there should be no problems. I love the variety of plants offered. It was so easy. This is coming from a person who has killed a cactus twice.

I purchased gardenia and pikake last year through qvc, both sets of plants were very poor quality and died. They arrived very small, approx. 2 inch tall sticks with a couple of leaves. I contacted qvc and they promptly had two more orders sent, but they were not much better. In the presentation and on the qvc web site they show much larger robust plants - even in the "shipped as shown" pics. QVC was very helpful, but quality control at Roberta's I question. I emailed Roberta's about this issue and they stated I would be put on a list for replacement again this spring (2008). I am anxiously waiting to see if they rectify things and send the robust plants they advertise this time. Right now I am not too pleased with the company, but I will wait and see if they do better. There are several complaints listed on the QVC site about these two plants, I was not the only one. To be fair, I did order the begonia bulbs a few years ago, and they did grow fabulously for me. I will update my experience soon accordingly!

i made this neutral because it is not a complaint with roberta's but with qvc.. qvc says how wonderful it is to order their plant products now, but not have your credit/debit card charged till they ship.. WRONG!!! they might not actually charge your card until they ship but they do like a dry run to see if your money is in there. well when they do that to my debit card it takes the money out and then puts it back in.. well at that time if i do not have the money in there, then it shows my card is no good and my order gets cancelled! now since it's a debit card there's a chance it could show as an overdraw. which if it did qvc would have a big problem with me.. i did talk to them about this issue and they were nice but they suggested i not use a debit card, but i should use a credit card.. that didn't help me much. i just wanted everyone to know what was going on in case they didn't know already

I have ordered the large Roberta's Garden from QVC. My plumeria (4) received, 1 is finally showing signs of life and 3 are still thinking. I also have not seen any life on 70% of the plant material's. The garden has 30 pieces or such in it. It was over $140 after shipping. I had planted and waited, nothing. QVC refunded me the full purchase price. I had called Roberta's, they said wait 30 days. I check daily, but I know that the % is still the same from the first call, except for the plumeria. The pitake is doing well though. I bought the begonia's too!, NOTHING except one. I keep lovingly watch daily. I have even talked to them. Nothing!!! I will update if I get any results..Roberta's c/s was nice to me. I ordered additional things and they are sending me out replacements. I only had one bad experience with QVC a long time ago. They have never not refunded or worked with me, except that one time.

I too recently bought the Hawaiian Plumerias off of QVC, I tried to pack them tight. I noticed they don't bloom until July, but one has started to bloom. My other three, I'm not sure want happened to them. I think the neighbor girls keep getting into them and broke them, I tried to replant part of them, but the other night found them down again. I am extremely angry since I can't replace them since I can't find them on QVC. I was also excited to see that the company is based out of Shelbyville, IN, since I have lots of my mother's family lives in Ft. Wayne, Kendallville and Shelbyville areas. It would be nice to know if I could get more Plumerias since I was excited to see them grow and maybe I can get my neigbors to cover the costs, once I catch their little ones in a lie about it. I just didn't want to try and confront them until I knew how to find replacements. Sad in Ozark, MO.

I have quite a Roberta's collection. As of right now, I have climbing gloriosa lilies, blue Japanese toad lilies, Starfire lilies, Pineapple lilies and tuberoses. I have all but the tuberoses for 3+ years and they come back bigger and better every year. I love my Roberta's bulbs because while they require more care than ordinary bulbs (wintering over and what not), they are incredibly unique and are very healthy. Usually my mom & I watch the show on QVC and decide what we want to order and split it. Since they always send a pretty decent amount of bulbs, we can both grow them (and have an insurance policy in case either of us don't have luck with them).

I have had a few plants that did not work out for me and it was quite a tragedy. The plumeria did not make it past the winter-over stage, but I accept responsibility on that one as I think I was over-eager to start a new plant. My mom has gone from two pots of them to like six now, so I know that it was my blunder, not Roberta's. Neither of us had any success with the freesia or the buttercups. It happens, though. When she called Roberta's they were promptly replaced with other items, so I most certainly cannot complain.

I will order from Roberta's again, I'm sure. I like their stuff (^.^) And all in all, the pros outweigh the cons tremendously. To anyone that hasn't had luck with their plants, give it another shot and try something else. I've had a few duds, but they've compensated us with new things to grow which always turn out fine.

I have ordered numerous items from Roberta's and my favorite were the Sumatra Lilies. They grew well and were totally beautiful. I think if you follow the directions the plants will be great. I have since moved to Alaska and wish they could ship plants up here.

I ordered the Hawaiian plumeria (2 pcs.) from Roberta's via QVC back in April. Two "sticks" arrived around 4/15 and, after following the planting instructions to the letter, neither plant has done a thing in the month since. They have not grown a single iota. ( I can't recall if the white spots (mold??) were present when I received them but if not, I'm not counting that as "growth.")

I've been watering according to the schedule and using that plant food concoction that, for all I know could be just water. I've got nothing to show for my $25 except for the same two sticks that were shipped. While I continue to hold out hope, I am very disappointed. My mom keeps saying "They saw you coming." After reading the number of negative reviews about Roberta's customer service and their products, I'm afraid she was right.

Will update should there be any change or sign of life in the plumeria.

C.

"

Dear C,

Sometimes the Plumeria take 4-6 weeks to come out of dormancy from being cut. Please be patient a little longer and rest assured that we will replace them at no cost to you if they do not grow. The fertilizer is is very good for all your plants please try it and let me know the results.
Thank you,
Eric"

I've finally learned a valuable lesson....Never Order Again from QVC and/or Roberta's!! I have ordered practically everything they sell on QVC, but have had no luck getting anything to grow. Like many of you, I ordered the Giant American Begonias, and have had only 4 of 13 bulbs grow. I also ordered 2 Japanese Tree Peonies. The yellow one arrived looking dead already. It has not shown any signs of life since being planted. The red one was never received. When I call QVC, I'm instructed to contact Roberta's directly. When I contact Roberta's, I'm instructed to contact QVC. It's a vicious circle!!!!!!
I also caught Roberta's fellas in a little white lie last spring. They claimed on air that they were the "only company in America that can sell Sumatra lilies". After ordering them, I searched online and found them for sale at lilypadbulbs.com. I was amazed at the lower price and bigger bulbs, so I ordered. I planted both companies' bulbs in the same location, yet divided the flower bed in half and planted Roberta's on one side and LilyPad on the other. The difference was amazing! The Roberta's lilies were short and did not bloom The stalks grew only up to 12". On the other hand, the LilyPad lilies were incredible. They GREW up to 36" and produced MASSIVE flowers and gorgeous dark-green leaves. Even though I was unhappy with Roberta's bulb performance (or lack of...), I was more displeased with the fact that they lied about being the only company that could sell the product. I really thought that was disrespectful to the other companies who offer the product yet are not a part of QVC's program. More importantly, I'm upset with QVC's lack of concern that their products are not performing to the quality that they are displayed in presentations. Since QVC claims to be the #1 shopping channel, shouldn't they stand behind the products they sell?? (Curious, check out the Federal Trade Commission's past complaints w/QVC!)

"

Dear Fun2garden,
First I would like to replace any Begonia bulbs that did not come up last year.
Secondly, Has your Tree Peony shown any signs of growth yet? These are one of my favorites and I can get you out replacements if needed. The yellow did not look as good as the red and pink when we received them from Holland. Our grower came over to Indiana and assured me that they will preform just as well.
Lastly regarding the Sumatra Lilies: There are only two farms in Holland that grow Sumatra Oriental Lilies. One grows exclusively for a very large cut flower grower in the USA and we purchased the whole crop from the other grower. It is possible that a small US company purchased some bulbs from us in the past and is now propogating them and selling on the retail market. I have also seen other companies promote Sumatras while supplying other varieties.
I would like to send you some complimentary Sumatras and ask that you compare ours to the other company once again.
Also I apologize about getting sent around in circles. When customers want replacements QVC sends them to us. If a customer calls us and wants a refund we must direct them back to QVC since that is who the paid.
Sorry for you bad experiece and I hope I can make it right for you.
Eric
"

I purchased Roberta's Giant American Buttercup & Calla Lilly combo from QVC. Since I am new to gardening, I contacted Roberta's(twice) to ask a few questions... I was disappointed with the service that I received, both times the C.S. rep was vague & short. They both seem bothered that they had to assist a customer. I sent Roberta's an email to voice my opinion about their C.S. & I sent QVC an email about it as well. I happened to discover this site by accident & I'm glad I did... I am going to return the product to QVC & I am never going to order any Roberta's product from them again. If I am going to spend my hard earn money, I need to know that it is appreciated. When the family was on to sell their product they seem very nice & customer orientated.... maybe the staff did not get the memo.

I just planted 3 peony rhizomes that I purchased from Roberta's, so a little too soon to rate positive; however, they arrived in good condition and looked healthy. The instructions for planting were very good. I'll update when a little more time has passed. With gardening, so much is in the planting, and hopefully I did it well. :)

"

Dear Lilusgarden,

Just wondering how your Peony's are doing?
Hope all is well!
Thanks,
Eric"

On February 28, 2006 I ordered the Roberta's Scented Stephanotis Plant from QVC. The order was shipped to me on May 3, 2006. When I received this plant it was only one inch tall. I followed the directions and it finally grew to 2 inches tall and then I put it in the garage for the winter. It did not survive so I contacted QVC on February 28,2007. QVC informed me to contact Roberta's directly at their 1-800 number. The woman told me they only guaranteed
the plant for 90 days, not 1 year as advertised on TV and with QVC. Everything I ordered through Roberta's was in poor quality and almost everything died. I will never do business with them again. Totally dissatisfied!

I ordered their Giant American Begonias, Dwarf Butterfly Gladiolas, and non-burning fertilizer through the QVC website on mid March 2006 (ship slip has 3/17/06). Received all in a timely manner. I was especially excited about the begonias, which I planted in planters following directions exactly. The glads looked good but were overcome by the summer heat/humidity - they died back quickly after blooming and never returned.

The begonias did nothing. One sprouted a couple of leaves, then died - the others never even put in an appearance. I called the company on 4/21/06 since their warranty guaranties a replacement. I am always very pleasant re: problems, but the woman I spoke to was less than friendly or interested, to say the least. I was told it was too late to ship for that year (April didn't seem that late to me, but I figured she knew) and they would be sent when the next growing season was "right."Maybe you received my replacement shipment? I sure haven't gotten them. (Not that I was surprised, given the rep's attitude.) I didn't follow up on this, so that's my fault. I'm assuming the hot S.FL climate was too much for them, but I had checked the zone info on the QVC site before ordering.

I have purchased several plants from Roberta's via QVC. My first purchase was a Hawaiian Sweetheart plant. The plant did not thrive in my home and died. I contacted QVC, who replaced the plant for me, at no charge. The replacement plant is still thriving in my home, now that I've learned some special care it needs (like keeping it in the original pot for the 1st year). The second Roberta's order I purchased was for Hawaiian Plumeria plants. I received 4 plants. Within 2 months, 2 of the plants had died from root rot (soil too moist). I contacted QVC, who gave me the option of a refund or a replacement of the two plants. Since the plants were exotic and interesting to me, I chose the option of the replacement. Within one month, another of my original plants had died. I again contacted QVC, who replaced my full purchase price of the plants. Apparently Plumerias are very succeptable to root rot and need well drained soil and bright light and warm temperatures (remember, these plants are native to Hawaii). The only disappointment I have is that my Plumerias have not yet flowered. They are in their 2nd full season now. I am having trouble finding care tips for these plants, for flowering and overall care as well. However, the plants, flowering or not are unique and I enjoy them.

And in response to another user's comment about Cottage Farms plants from QVC, I have had even better luck with those plants and their warranty and replacement is longer than Roberta's and is also fantasic.

I purchased the giant begonias from Roberta's through QVC. I was having trouble at first with the bulbs. A couple rotted in the pots. To be fair, we had a very late start to our spring with more rain than usual. Once I found a good location with enough sun and shade, I received a fabulous result with the bulbs that survived. I was hoping I could post a photo here for your viewing, but I can not. I have not tried to contact Roberta's.

I purchased some Thai Ginger and Gloriosa Lilies at the Indiana Flower and Patio Show March 17, 2006. They came with the same warrenty given when I have purchased from QVC. The items were planted on March 19 and as of July they had done nothing. I was even using their magic liquid fertilizer when watering as was suggested. I sent an email to them about getting replacements. No response. August 11, I sent a copy of the July email along with another and did receive a response telling me the policy is for me to return the items and $2.00 and the items would be replaced next year. That's not what the warrenty states and it will be a cold day before I ever purchase anything from them on QVC, in person or from their website. I did check and I have filed a Better Business Bureau complaint against them. I find their business practices less than shakey.