Comments regarding Jackson & Perkins

I have received two orders of bareroot roses from J&P this season. I love their New Generation Roses. The bareroots I received were the largest and most healthy roses I have ever had from any nursery ! I will be back for more New Generation Roses as soon as I make more beds.

I would give them a neg but the 12 roses I recieved are doing very well concidering they are in pots on my deck because my bed is not yet ready.I am so dissapointed in the lack of communication on behalf of there staff.
I was told by a caller for J&P on (Wed) that they were sold out of a peticular lavender ( Kew Red ) and they will sup a different lavender for the sold out one which is fine.. she said they are being shipped today!.... Then last night (Friday)someone again called and told me they were all sold out of "all" lavenders and they will credit my account .... I told them just send me something for the 47.00 please!!!!!!! no credit thank you.I placed this order begining of Feb.
Then this morning I recieve a e-mail saying all my Lavender has been processed and shipped. Can you believe this! Jackson & Perkins please get on the same page !!!!!!!!!!!

I received my order of two roses today. WOW, they look
good. The shipment of these roses was really good.
Although the roses traveled all across the country to my home, they were still moist and green. I can't wait to see them bloom. I am sure that I will order from them again.

C&NN

I ordered from them in Feb 2005, and when the roses arrived the following month, they were nicely packed and looked fresh. I am a novice gardener, and with minimal care, all three bareroot roses I planted are now budding with lush foliage.

I will definitely order from them again.

I ordered 7 roses from them in Feburary and specified April 1 delivery. The roses showed up ontime and in good shape. All of the plants had substantial root systems. Two of the roses looked a little dried out, though. I soaked their roots for a couple days and planted them. After two weeks, those two don't look so good. I generally dread having to call customer service at any business, but they were really good at J&P. Without any hassle the offered to replace the two questionable roses within the next week and gave me a 20% discount on anything I wanted to order in the future.

I have bought roses from J&P for the last 4 years and will continue to do so, especially with my positive experience with their customer service.

I'm VERY disappointed (not the real word I'd like to use) in Jackson and Perkins..... I will never order anything from them again and I thought I should warn others: when I started my new rose garden last year, I ordered 12 rose bushes from them..... I protected them over the winter and 8 came back just fine. 4 are very dead. I just called (within the year guarantee time I thought) and the lady said they do not guarantee over-wintering their products. I said, "then you don't guarantee your products for a year?" She said, oh yes, we guarantee plants for 60 days but not over the winter". HELLOooooooooo ............ She said I could order whatever replacements I would like at 20% off....... oh yeah, sure...... I told her I would not be ordering anything from them ever again. So, just a caution to you all.

I'm a bargain shopper, so Jackson & Perkins have always been too pricy for my taste, but after spending a considerable amount of money on garden variety Wal-mart roses ,just to have them die, I decided to see if these J&P roses are everything they make themselves out to be in their catalogs. Last year (2004) I ordered their "cheaper by the dozen" collection and planted them around my yard. Some I planted in pots, others went into the ground where other Wal-mart roses had failed. Four out of the 12 roses died right away, and not having experience with mail order roses I didn't bother calling J&P to have them send me replacements. A year later and three near hurricane misses my garden needed a total overhaul. I wrote off all the roses as dead so I purchased a new collection, this time trying out their new Lavendar Simplicity roses. To my surprise, several of the roses planted last year were still alive! Add to this the fact that the new Simplicity roses grew past any expectations I had. As an experiment I planted a row of the Lavendar Simplicities next to Blue Girl roses from Wal-mart . The Blue Girls have been dwarfed by the Simplicity roses. Furthermore, the Blue Girls have contracted Black Spot where their neighboring Simplicity roses have continued unscathed. I also ordered a new "cheaper by the dozen" collection for thise year (2005) and four of those roses did not fair well in the South Florida weather. This time I called and was met with a well mannered gentleman who promptly made arrangements to replace the roses.

I've read some of the other positive responses written about J&P and think that they sound like a J&P representative wrote them. I can assure you that my satisfaction is very real.

My first order with J&P was extremely successful. I ordered three standards from their catalog: the Hibiscus, the Willow and the Hydrangea.

the bare root plants arrived on the exact date requested (3/1) and were carefully packed and lovely.

planted them as instructed, and now 3 weeks later they all have buds or leaves.

I was very impressed with the product, the shipping and the service.

Michael

A rose is a rose is a rose and a wrong rose is a wrong rose is a wrong rose. A wrong rose is one that isn't suitable for the growing conditions in which it will be planted. Sending it twice, can't make a wrong rose right.

I wasn't going to make a comment. But as I go through plans for this year's garden, I see they include roses. Roses I've already bought and paid for but don't have. I also notice Jackson and Perkins hasn't taken the time to address the negative posts here.

Before I placed my order several years ago, I explained to J&P's customer service that I live in an extreme climate. I was told the Simplicity hedge roses would do well for me. The Simplicity roses did not do well and the second replacement did the same. I wanted my money back. I now know, this wasn't the right rose for my area. J&P's customer service staff was courteous but all they had done was send me the wrong roses for my area twice. If this site is any measure of customer satisfaction,J&P doesn't seem concerned about keeping customers who have had poor experiences. But the rose business inherently has thorny issues.

Yes, we gardeners, do lose plants. It comes with the territory. But if your horse drops dead coming straight out of the gate, would you ask for your wager back or bet on the horse again?

I received J & P's hosta collection --- wow! The hostas are fresh and huge. The lilies I ordered in September (asiatic and oriental) were really nice, too, and the asiatics are all coming up now. I'll definitely order from Jackson and Perkins again.

I ordered pink Simplicity roses from Jackson & Perkins soon after they started promoting them as an excellent choice for hedges, even in colder areas. My Simplicity roses never lived up to their claims, and the company refused to make good on my order. I started with 6 roses (now down to 2) and each year they put out one unbranched stem with (usually) 2 flowers each summer. I have observed 2 other purchasers of the pink Simplicity rose near me, and their experience has been identical. I live in Zone 5, not that cold, and inasmuch as J & P used to be a NY company, I was expecting a rose that would grow here.

J & P just sent me their "Jackson & Perkins New Roses 2005" catalog, and listed in this "new roses" category I find : "Simplicity -- It's America's all-time favorite hedge rose for a reason!" Perhaps the reason is that people believe what they write, not that the rose is a good one.

Ordered the Hybrid Tea Fragrance test panel. Received 4 good-looking bareroot rosebushes in a very timely fashion. One was significantly smaller than the others, but they all looked healthy and all are #1s. No idea what they are, of course, but hey, I love a mystery.

I've ordered many times from J & P. They've always done well for me. I even use them to send clients closing gifts (I'm a realtor).

But this time out of sheer indulgence I ordered a 3-in-1 Grand Trumpet™ Red Amaryllis Planter. It came very quickly, was packed extraordinarily well, and though it hasn't bloomed yet is probably the grandest thing I've ever ordered from them. The pot is gorgeous, and the bulbs are huge. I can't wait till it blooms. And they're now on sale (wouldn't you know it!).

I ordered three hollyhocks 'Parkrondel' (alcea rosea) and received three malva (alcea fastigiata) instead.

I have ordered from J&P for two years now and have found that they almost always ship a great bare root rose with a well developed root system. If there is a problem they stand behind their product. Their garden ease roses look small when you get them but they grow wonderfully.

I bought my wife a couple of J&P climbing roses for Mother's Day and have had to loop one of them back through the trellis down to the ground because it is taking off so much. Of course, we did not buy them mail-order; I am one of those who wants to see what I'm getting. We bought ours in the garden shop at Lowe's. For those of you who are not familiar, Lowe's has a number of stores spread out past the Mississippi, but it is big-time concentrated in the South and Midwest. They are a big-time competitor with Home Depot based out of North Wilkesboro here in North Carolina. But as I said, I cannot comment on their shipping other than from their greenhouses to Lowe's.

Picture of flower pillars shown as black.
They sent me green. Of course I can return
them, but at my expense. Other companies
will pay the return freight when they are at fault.

I have purchased several roses from J&P this season. All but one are alive and doing well. Peace, Our Lady Guadalupe, and Double Delight are doing the best. I have read some of the negative comments but my experience has been very pleasant.

I purchased 8 hybrid tea roses from Jackson and Perkins in February 2004. They were shipped to me in March, and when I opened the box I was amazed how green and healthy the plants looked. Each one is doing spectacular in my garden, and I am loving the constant blooms I am getting from them! I'm definitely ordering more roses from J&P next year!

Also, J&P called me after I had received my order to see how my roses were doing. I have never had a company do this before, and I must say I was impressed. :)

I ordered 12 simplicity roses near the end of the winter. I have six white simplicity roses and six yellow simplicity roses. All of the yellow ones are doing just fine but the white ones turn brown before they even open fully. I have been trying to figure out what to do to correct the problem. After no improvement I called the company. The lady on the phone said she did not know what would cause this to happen. I figured they wouldn't do anything for me since it has been over sixty days. After putting me on hold for a minute or two she came back and told me again that she didn't know what is causing the problem and asked if I would like a replacement. I said "yes but I do not want to try the white again". She said "no problem, I can send you the color of your choice". I told her I would like to try the new purple simplicity roses and she agreed. I received a confirmation number. All I have to do now is wait for the roses to be shipped in March and tear out the white roses. I did loose a season of growing these but they made it up to me by giving me the replacements. Good Customer Service!!!

MANY yrs ago I had ordered roses as a gift for my mother and we were both pleased with them. Wanting roses now, I again went to J&P, ordering 11 on end of season closeouts (regular prices are a bit high for me). I put my order together on-line, but as I was past shipping dates, I needed to place actual order by phone. I received my order within 10 days. Having only 1 other co. that I've ordered roses from to compare to, I was very pleased with what I received. Root systems are large and healthy, bigger than I expected. 2 roses needed to have some bad branches trimmed but seem fine now. They have been in the ground for a week now, all have new leaves and several are almost bushy. planting in the summer in Hawaii will be a test for them, but looking good so far. I will definitely go back to J&P if I want more roses (end of season specials, of course)

I Love Jackson perkins as a novice rose grower last year had 75 jp roses.the prettist garden in the country.This year bought 75 simplicty roses 25 teas and turned around and placed an order for 100 more for next year.roses arrive to the day as promised guarntee is excellent.advice is excellent.In fact I am amazed at how well I have been treated.Have got 2 more good friends that are now super satistifed jp customers.She ordered 15 simplicty rose and 4 others and just showed me the super results in Montana one of the hardest places to grow a rose.My other friend put in 25 jp roses her son whacked them to the ground the following year and she never watered them and this year they are still blooming amazing.hIGEST PRAISE FOR j&P

I've had my ups and downs with J&P through the years. Most of the roses come on the small side but usually do okay. One rose - High Hopes - grew to 8 ft tall by its 2nd year. Their telemarketing specials are usually a bargain - I was able to get 6 Baby Blanket groundcover roses for $19.99 once and they grew 3x3 ft their first year. They are quick to refund your money if you call right away with a problem, but will try to talk you out of it.

Basically, I will order from then only on really good specials (due to their prices), and will call as soon as I open the box if I don't like the condition something comes in - which happens more often than not.

I ordered several plants from this company last fall. They
all arrived in good condition--quite expensive for the size
but they looked like they would survive. Only about 3-4
did survive the winter. Who can say whose falt that is.
Maybe it was too late to plant. One plant, Wild Pink Snapdragon was backordered and sent this past week. They
were poorly packed and extremely small. I had to search
through the dirt to find two of the limp and lifeless plants. In a couple of days they were dried up even though
I took great pains to nurse them back to health. One is still alive but it is only about an inch high. At over
$8 a plant including shipping and handling I should expect
better. I called and asked for a refund which was given.
Their guarantee is poor--60 days after purchase. I asked them not to send me another catalog. IF I order over the internet again it will be from Bluestone Perennials who seem to know how to ship live plants that continue to live.

Two tree form roses purchased last summer died despite scrupulously following care instructions throughout the fall and autumn. Today I checked their site and unlike others, their items are guaranteed only for 60 days which is hardly sufficient to determine the viability of roses.

The annuals I had purchased from them were a mixed bag. The Million Bells were fine but available elsewhere for a third the price and at local garden centers for a tenth the price. Their other annuals were merely adequate.

So while I originally liked their items, I have come to feel otherwise about them and will not buy from J&P again.

This story isn't finished yet, but I thought their offer was so unique that I wanted to mention it. I have been making more and more garden area for roses every year, but there is a point when I won't have enough room for more, so I don't repeat except for very special ones. I ordered a collection of six roses on line plus several other roses and another collection. When they arrived I was surprised to find two orders for the collection of six. I stuck them all in the ground thinking that I would just keep them, but I decided I would have to forego some roses I wanted if I doubled all of these. I called and explained what happened. The woman on the line said that I had ordered two collections. I said that my invoice print out only showed one and only charged for one. I could hear the hesitation in her voice, probably thinking I was trying to scam them and she left the phone for a fairly long time. When she came back she had an offer for me. If I would donate the six roses to a charity or school etc. and send a letter from them, J&P would refund my money. I thought this was such a good idea. It really pleased me because now I will have space for more, a school will have some beautiful roses for everyone to enjoy and J&P have a tax write-off. A Great Solution!

I have not ordered from J&P for 2 years due to a problem then. In January I placed an order for climbing roses and Hybrid Teas. I got sucked in to one of their J&P Cedit Cards the last time I ordered with a limit of $150.00. Now everyone knows that with J&P prices $150 will get sucked up very quickly.Well the end of March rolls around and good ole Telemarketing calls with a great deal on Simpilicity Hedge roses. Yes they said order with your J&P CREDIT CARD! OK, but I already have order placed on that account, not to Worry the Telemarketer says! So being the great rosiarian with 200+ roses I tear out a hedge, lay drip lines, and prepare soil for planting. A few days later my first bill comes from J&P, no I haven't received anything yet but I promptly pay $100 on my account, yes, I didn't beleive the telemarketer. They canceled my order with out notice!!
I call today about my hedge roses, Oh we canceled it due to your account being over your limit. Thanks J&P and Thanks for never sending the replacement tree roses from 2 years ago. Beware rose freaks their is alternative.

I ordered two columnar apples from J&P for a gift for family. The trees came when promised, and were much bigger than i had expected. I had a question and sent an email, which i got a response to immediately. I will order from them again.

Thanks J&P!

Over a period of years I ordered numerous plants which either didn't survive or else never arrived, leaving me in a last minute lurch to find them elsewhere. However, a credit was always given to me for these. I received more credits than plants. I'm 68 years old and the waste of a season is very important to me. I stopped buying plants altogether, and restricted my purchases to arbors, trellises and misc. garden items. The first arbor (over $100.00) fell apart, and I opened a nasty cut on my leg where the hardware did not fit properly and had a sharp protrusion at the bottom. No one even responded to my complaint for either replacement or refund. I later ordered a brass memorial marker (for $35.00)which promptly fell apart and could not be used. Again, no one responded to my complaint in any form. When I finally reached someone by telephone, the representative was rude, accusing, and treated me as if I were generally senile. No satisfaction was offered or received. Now I use Jackson & Perkins catalogs for entertainment. I look at the pictures to get ideas, but then I order from someone else.

J &P's roses have such large root systems that it is always a challenge to find a bucket large enough to pre-soak them prior to planting. Their #1 roses are robust! I love their bellaroma and cherry parfait. My husband and son gave me 2 baby blanket weeping rose trees with underplantings of baby blanket for Mother's day. I think it's the nicest present I've ever received.
I'm not wild about how they package their lily bulbs- mostly because I can be so busy that I can't plant right away, and moist packing can rot bulbs quickly. They have the best oriental lily pricing I've seen, even better than my wholesale catalogs.
I order from this company often and I do love their products.

All of the roses I've ordered from J&P have been nothing short of great! They're big, healthy, and most of them have started showing active growth within two or three days of planting. Yes, the shipping and handling is highway robbery, but I've never had a plant damaged in transit, so I guess it's worth it (she says through clenched teeth....). I did have one rose die, but it was hit by a lawnmower then followed by a nasty cold winter, so I can't blame the company for that one!

I ordered two rose bushes and several perennials from Jackson and Perkins. The roses arrived in great condition. In fact, I had them delivered to my work adddress and in my haste to get home I left them there...over a long holiday weekend. They are both doing very well now and I would order roses from them again in a hearbeat! The perennials I recieved from them were not in great shape and sadly they died despite my best efforts. J&P refunded my money with no problem.

My wife ordered five bare root roses and I cringed when I saw the J&P magazine because I thought it would be expensive. I was very pleasantly surprised when I opened the shipment. They were the most healthy bare root roses I have ever seen, with large roots and leaf buds just emerging. Arkansas will put a severe test on roses, with very high heat and humidity combined with drouth in the summer. These roses thrived and put out beautiful blossoms. They were even more spectacular this fall for about two months after the weather cooled down. They did so well, I didn't ask my wife what she paid for them.

I bought 4 beautiful English Roses at the season's end sale and they all bloomed in their first season. Very pleased with my roses!

In the spring I ordered three Cecile Brunner Climbing roses From this company. They were very healthy and grew robustly all summer, however they didn't even have a single flower on them, A couple of week ago I sent an email to Jackson and Perkins asking if this was normal for the first year especially since they did grow all the way to the top of the arbor they were trained on,hence my neutral rating as they have not bothered to answer my question I can only asume that they don't really care. They have my money and to heck with my questions. Customer service is as important as the quality of the product.

I was very suprised on the bareroots, I have received from JP. They were boxed great, sent out fast, and the canes and roots were beautiful. I was a little reluctant to try JP. I will definately give them another try. June-28th-2003. Thanks DaintyBess

Quality of stock received was poor - requested replacement or credit - received neither - then J&P threated collection on my account when I refused to pay. Customer service personal were rude - overall a lousy experience which I will never repeat!

i ordered a rose, and it is doing great!!!! my grandmother recommended them to me, and i will always buy my roses from them.

Jackson & Perkin's guarantee is not the best in the business, so I was a little leery about ordering. However, I purchased a bareroot rose and 3 bareroot rose mallows from this company, and was thrilled with what I received. My order arrived quickly and was quite healthy, with excellent root systems. The rose was not the largest bareroot I have ever received via mailorder, but it definitely was one of the best looking in terms of health. I also bought 2 tree roses from this company for my mother, and she couldn't have been more pleased.