Comments regarding Jackson & Perkins

I ordered four plants from Jackson and Perkins on pre-order this past winter. Three bare-root roses and one clematis. All were shipped at least 3-4 weeks before their site said (in the Shipping info section) they would be shipped in my zone. As a result, I had to keep them in the garage and well-protected until the safe planting date. Since I'm only one state away (NC), I was surprised that they got that wrong. I did write customer service about this, and although the rep who finally answered my email was very kind, he had no explanation for why the plants were shipped before they should have been. And it took him two weeks to reply to my email!
All that said, the plants are doing well. The roses are fabulous and full of blooms. The clematis has been slow to get going but does look healthy. It is still quite small so obviously won't bloom until next year, which I was prepared for.
Because of the early shipping, I would consider ordering from J&P again but NOT pre-ordering.

I was kind of scammed by Jackson & Perkins. It all started Christmas last year when a friend gave me a gift certificate for my garden. They never ordered from Jackson & Perkins before, but they believed it was a reputable company. I never purchased from Jackson & Perkins mail-order before, but it is a company I have heard of, and I also thought they were a reputable company. Well, unfortunately we found out they are not.

In April I decided to finally use that gift certificate. I went to the Jackson & Perkins website, and decided to purchase a gardenia and a rose for my garden.

I wasn't interested in any plant that was listed as "sold out" on their website. My thinking was that plant could be back in stock next week, next month, or next year. I don't want to play that game, so I ignored anything that said "sold out." I selected a rose ("Blanc Double de Coubert") and a gardenia ("Double Mint") that were in stock. Well.... What I eventually found out was that regardless of my preference for buying things that are in stock, Jackson & Perkins runs a scam where they deceive customers into purchasing plants that are actually out of stock.

When I placed the order on April 14, I received email confirmation that the order was received, and the order will ship in 2-5 business days. They said I would receive notification of tracking information when it ships. And then..... Silence. Didn't hear a peep from Jackson & Perkins. After 10 days, I decided to call them to find out if there is a problem.

They told me that my order is received — but now they told me the "Blanc Double de Coubert" I ordered is out of stock. That was disappointing. I can understand that things can happen — but just to be clear on something: at no point does Jackson & Perkins ever take responsibility to contact customers and communicate that there are problems. Instead, they keep silent, and I guess hope the customer won't notice when there is an "eff-up".

I was told that they will ship the gardenia, and the rose will be back in stock on May 1st and it will ship on May 1st. I was a little disappointed, but at that point May 1st was only a few days away, and I decided I could wait a few more days. They assured me that I would receive tracking information when it ships. The next day, I looked at their website, and saw that they changed the status of the rose to "Out of Stock".

The gardenia arrived a couple days later. It was small-ish, but looked healthy.

May 1st came and went, and again I received no information about it shipping. So it was up to me, the customer, to call them AGAIN to find out what is going on. This time, they told me it will ship "end of May". Ok, so I got annoyed as this was the THIRD story I was getting from them about when this purchase would ship.

I told them I was starting to feel like I am being scammed, and I am thinking of cancelling this order. They said I am not charged until it ships. I asked if that meant I can use this gift certificate to buy something else? They told me that because I used a gift certificate, I cannot buy something else. I told them that this is the last chance, if this rose does not ship this time at the newest date they claim, they will have to figure out a way to cancel the order and refund the gift certificate.

After that, I checked Jackson & Perkins website every few days. On May 17th, I saw the website said the Blanc Double de Coubert is in stock — and it is on sale. I used the Jackson & Perkins website chat, and told them that I see their website is claiming that it is in stock again. The customer service chat person confirmed that it is in stock and that they will ship it.

I told them the website also says it is on sale, and obviously they should refund the difference to match the sale price. They told me they will not refund the difference because when I purchased it, it was at full price. I told them that when I purchased it at full price, the purchase was based upon them telling me the rose was in stock and would ship 2-5 business days — that was over a month ago. Despite the facts, they flat-out refused to honor the sale price, and advised me to call the customer service number to talk to someone.

I called the phone number, and got the same treatment. It dawned on me that they charged me full price for a rose that wasn't in stock, and then they never communicated anything to me. I honestly feel like if I didn't keep on top of them, they would have just hoped that I would have forgotten the purchase, and they might never have shipped it at all.

I followed up with an email to their customer service email, and got the same reply for a third time. They gave me some vague excuses, but never an actual reason for why they treated me like this. They were making it clear that they had absolutely no intention of honoring the discount offered on their website, after they strung me along for over a month each time I contacted them. After all the stories I got about when it would ship, and after having to call them each time it didn't ship — at that point, I just wanted the rose to be shipped so I would never have to do business with this company with such horrible customer service again.

The rose arrived a few days later, and it was paltry. Imagine if the person who sold Charlie Brown his Christmas tree went into the business of selling roses.... That's what it looked like. I didn't bother to contact to let them know about the condition because at that point I felt so beaten down as a customer, that I honestly didn't want to deal with them anymore.

Hopefully, the rose will make it. But the tiny rose with yellow leaves I received at full price ($50) was really something like a horrible joke on me. Lesson learned.

I was talking with a friend about the horrible experience I had with Jackson & Perkins. She pointed something out to me. They charged me $50 for this rose when I originally purchased it at full price when they lead me to believe that it was in stock. When it went on sale (when it finally shipped, and they refused to honor the sale price), it was 25% off — that works out to $12.50. So the Blanc Double de Coubert would have have been $37.50. Honestly, that would have been a bit overpriced for what I received, but would not have been so bad as when they listed it on sale but refused to honor the discount when they finally shipped it. That was adding insult to injury. Here's the thing.... My friend asked me what would I have done with the $12.50 refunded to the gift certificate? I would have purchased ANOTHER plant, and would have had to pay more to make up for the difference. So by having such poor customer service, they ultimately lost ANOTHER sale. Also..... As I said, I have never purchased from Jackson & Perkins before. The gift certificate I used was my introduction to their business, and based on my experience I won't be coming back. The person who purchased the gift certificate felt embarrassed and apologized for how this turned out. Obviously, they won't be purchasing Jackson & Perkins gift certificates for anyone else.

Apparently, Jackson & Perkins doesn't need more customers or something.

Thanks to Facebook algorithms, I was getting Jackson & Perkins ads in my Facebook stream. I started replying to the ads to warn other customers for my experience. I joked with my friend: "Watch — with their terrible customer service, they'll probably block me." A couple days later, I noticed I was no longer seeing Jackson & Perkins in my Facebook stream. I searched for them on Facebook — and, now I cannot see Jackson & Perkins on Facebook! Sure enough — they have blocked me just as I jokingly said they would do! 🙄

Something a little comical was that every time I called to talk to someone about my order, they said something like "Blank Dubble dee Cowbert". It was the worst pronunciation I have ever heard. It was kind of funny — except that I have come to realize that this small detail is actually an indication that the customer service people don't know about the roses, not even how to pronounce the names

I ordered a couple of hundred dollars worth of plants.

Most of them were Ilex, I also got a Japanese private.

They show nice pictures of fairly developed bushes but what you actually get for $30 is the one year-old cutting with basically no branches.

The diameter on the trunk is about an eighth of an inch and the thing is about six or 8 inches tall with no branches.

For $30 this is just sad.

I have local nurseries that propagate and sell this size plant for $10-$12. even in 2024.

I suggest not buying from this outfit unless you absolutely can’t get this material elsewhere.

Don’t get disappointed.

What you receive looks nothing like the pictures.

They may tell you what size pot the plant comes in but these are sad little things and hardly worth $30.

I can propagate my own, but needed the genetics of these trees.

I'm thankful I can review Jackson & Perkins here. I placed a couple orders with Jackson & Perkins in February, I had no issue waiting on them to be shipped. They were all shipped, just received my last item, a climbing rose bush. It looks TERRIBLE, just like the rest of the plants I ordered. I've bought nicer looking plants at Lowe's markdown section for $3-$4!! I've got most everything inside under grow lights because they need lots of TLC. They aren't dormant, they are just HALF DEAD. Jackson Perkins doesn't seem to post my reviews on their site, I've had no one contact me regarding my review on each plant. I've warned all my neighbors, and gardening friends around the USA. RIPPED OFF!

I have placed multiple orders from Jackson & Perkins and have been very satisfied with the quality of the bare root roses I have received. They have been large, healthy and very successful in my garden. I have also been very satisfied with the customer service I have received. For example, I ordered some bare root roses as part of their end of season sale in June of 2021, knowing that it might very well be too late (too hot) to successfully plant them in northern Nevada where I live. Both roses arrived in excellent health but sadly one died due to the stress of being planted too late in the season as I had feared. Jackson & Perkins issued me a credit without any problem when I reported the loss. I have also had them credit me for perennial plants that didn’t make it. Jackson & Perkins provides quality products and they stand behind their warranty if the plant fails within the allotted time. They are a great company with an excellent selection of beautiful roses and I intend to keep ordering from them until my garden is full!

Ordered a Tangerine Sky Arbor rose on June 21. The confirmation email said that it would get shipped mid-September. It is almost mid-October and after 3 emails, I still have no response. Don't know what it takes to get them to answer an email. Will not order from them again. I am going to ask for my money back. If I plant a rose now, it will likely not survive.

Posted on October 1, 2021, updated October 1, 2021
I haven't ordered from J&P in quite a number of years. After having problems with the roses from two other mail order companies, I decided to order from J&P. I am honestly flabbergasted at how SMALL the plants I received are. Each plant was $32, they were shipped in a box that was two feet long. When I opened the box, inside were the two roses, neither taller than 4 inches and the canes are thinner than a pencil. The description on the website does say "2 quart container", but neither plant is fully rooted into that (they look like cuttings that were recently transplanted). I had planned on putting them into two containers by the entry but they are far too small to plant up in those, I'm going to have to grow them out for several months first. Definitely not worth the price and definitely not the size plants that they used to sell. The Dianthus that came in the order is larger than either rose bush, which is just sad.

I have had nothing but positive interactions with this company. The roses I ordered showed up in great shape and the customer service was so easy to work with. I decided to build a rose garden and immediately ordered two roses. Once the excitement wore off and I actually looked at my planned scheme I realized the colors I had ordered weren't right, so I emailed the company. Their customer service was so nice. I told them I just wanted different roses and they took care of it. The roses showed up boxed and it good condition. They've been in the ground for 2 weeks and they are happy and sprouting new leaves. I'd order again.

We really can't say enough good about this company. We have ordered roses online from several different places as our hobby has grown due to the pandemic. Of these orders, we purchased several of them from Jackson and Perkins in the fall, and a few did not make it through the Oklahoma winter.

Their customer service was top notch, and they got us very healthy replacements in the mail right away. We are so happy with our experience. Out of all the rose sellers we have worked with, they offered the best experience in both customer service, and healthy plants.

Recieved 4 pre-orders of Bee Balm (Monarda) this week. To be frank all looked like last weeks lettuce found in a grocery store dumpster. Three were badly wilted and the fourth was pretty beaten up with dry shoot tips. All were leggy and poorly formed. I planted them as instructed yet only 1 has showed any life and it too is struggling. I emailed J&P notifying them of the condition as instructed within 48 hours. I have yet to receive a response. Needless to say the plant materials I received are a bitter disappointment

We ordered some pink groundcover rose bushes in Fall 2019 from their sister company, Jackson & Perkins. The roses did not begin to grow until June 2020 and didn’t bloom until mid-July. The description on the Jackson & Perkins website shows and describes the Rose Petal Pusher groundcover roses as compact floribundas roses with tons of large bright pink blooms on dark green, large leafed foliage. The rose bushes we received are completely opposite that description. The roses we received are scraggly, not compact, with very few tiny white rose blooms on light green small leafed foliage. I emailed the complaint 7 times, with no response from customer service. They have no phone number to call with complaint. Unfortunately the growth and blooming happened after the guarantee date, but it shouldn’t matter since they sent us the wrong item in the first place. Do not order from this company, as they may send you the wrong item too and take your money.

"On Sep 9, 2020 10:12 AM, Jackson & Perkins responded with:

Please accept our apology, during the Summer season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues, our phone number is listed online. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I was a little apprehensive about ordering roses through jackson and perkins due to all the negative reviews I've read about them. I'm not really sure if most of the reviews are fake or not however I am happy to report that the 2 floribunda roses I ordered arrived healthy and well packaged after 7 days in transit. Thank you guys!

"On Oct 14, 2019 9:35 AM, Jackson & Perkins responded with:

We appreciate you taking the time to let us know how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top-quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela Davenport
Retail Communications Supervisor
J&P Park Acquisitions, Inc.
Park Seed, Wayside Gardens, Jackson & Perkins
adavenport@parkseed.com
"

Ordered 2 types of potted roses in 2 qt containers: 'Sun Sprinkles' Miniature Rose and 'Hot Tamale' Miniature Rose. Order was received 5 days later. Plants were packedt very well and are very healthy. Foliage is about 12" tall, well pruned, with some blooms showing. Pleased enough that I've placed another order for additional plants.

"On Sep 30, 2019 10:07 AM, Jackson & Perkins responded with:

We appreciate you taking the time to post on Dave’s Garden about how pleased you are with your order/product. Thank you! Your opinion is valued and we, of course, welcome feedback. It's customers like you who act as a reminder of why we do what we do and the importance of supplying only top quality products as well as to offer the best service possible. Again, thank you for sharing your thoughts!

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

Photograph any failed plants and keep the pictures!!

I have ordered at least 15 roses from J&P. For the most part, the bare root roses have been pretty decent. I did have two that failed on me. I sent them a message and they replied to please take pictures and send them back for a refund, which I did. Did not hear back for several weeks. I forwarded the message to the same email address, so the pictures would stay attached, but again, did not hear back. Again, third time contacting them, with no reply. at this point it was about 6 weeks after I sent the first email.

I went online and started a "Chat" session, explained my issue and was given a complete refund. the roses I bought were end of the year bare root roses for only 8-10$ so I am not mad about the two out of 15 failing, but it was bizarre to have me go take pictures and then never reply to me.

"On Aug 5, 2019 1:04 PM, Jackson & Perkins responded with:

I am so sorry to learn that your two roses failed to survive. Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases and we apologize that you failed to get a response to your emails sent. I would like to look into this, please email me your name, address, and order number so that I may look into this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I placed a pre-order for a number of plants with the company earlier this year. when I received the plants, I was disappointed to find that only one was potted and healthy-looking. The daylily tubers and the asclepia were tiny and dried-out looking. I potted them up in starter troughs and tended them carefully. Of the three daylily tubers, two emerged weak and sickly looking. The asclepias perished. I dug those out and took photos.

I went to Jackson & Perkin's website and copied the email address, then I contacted them about the state of the plants and attached photos, but the email came back as undeliverable. I checked the email address and tried again. Once again, the email bounced.

I then went back to their website and contacted them via the messages, giving the order number, etc. I heard nothing from Jackson & Perkins. The following day, I sent another message, saying I tried to contact them by email, and had made references to the photos. I requested that they contact me by email so that I could forward the photos.

This was weeks ago, and to date, no one from Jackson & Perkins has contacted me.

I will never again order anything from Jackson & Perkins, and would never recommend them to anyone. There are so many negative comments about this company on the Internet. I wish I had looked before purchasing from them.

I am a highly seasoned gardener, having created beautiful gardens both in the United Kingdom and now here in the USA. I have found Brent and Becky's Bulbs, White Flower Farm and Plant Delights to be wonderful, responsive online sources of plants and bulbs. They have never failed to refund or replace plants that failed to grow under normal circumstances.

Please think twice before ordering from Jackson & Perkins. More than likely, you will be as disappointed as I am.

I just signed up with Dave's Garden so that I could leave this review, because I would like others to know of, and learn from, my experience.

"On May 13, 2019 12:13 PM, Jackson & Perkins responded with:

I am so sorry to learn that your plants failed to survive. Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I ordered five roses in late winter. I received three in February. All three arrived looking near or at death. I planted them hoping that they would revive themselves. However, one that looked brown when it arrived turned black with a fungus. I reached out to JP and have heard nothing back in 48 hours. Still awaiting a response as I want to cancel the order for the remaining two and figure out what to do about three. I am astounded that they would send a sick rose and now have to worry about fungus in the soil. Very disappointed. I will update when I hear back.

"On Apr 10, 2019 9:54 AM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

Posted on March 25, 2019, updated March 28, 2019
I ordered 10 bare-root roses from Jackson and Perkins on in the second week of March 2019. I received them on March 21st, 2019.

I sent an e-mail to them as follows the day after receipt, being unsure of the quality of the plants I received:

"Hello. I have never ordered bare-root roses from Jackson and Perkins before, and I expected all the bare-root roses to be Grade 1 roses. I only had 3 that I would consider Grade 1 roses. The other 7 were weak, with thin canes and a small root system (of which three of them had broken main roots). I would not be surprised if these roses died, even with proper care. I expected more from Jackson and Perkins. Why did I receive 7 weak plants and only 3 Grade 1 plants? I paid a lot of money on these roses, and expected better. Please advise. Thanks."

No response.

I sent another e-mail to them today, early in the day, as follows:

"Hello. I am contacting you again regarding the order number referenced. I received no response regarding my disappointment with this order. Not to mention that the bare-root roses were already breaking dormancy when I received them, and I know it's not a good idea to buy bare-root roses that are breaking dormancy before they should. It's poor customer service if no one responds to my concerns regarding this order."

As mentioned in the second e-mail, most of the bare-root roses were already breaking dormancy in the box when I received them. That's a huge no-no for buying bare-root roses. I'm not really sure why, but that's what I've read on a lot of gardening sites.

Still no response. I spent nearly $250 for these roses. It's ridiculous that I can't even get a response from Jackson and Perkins regarding my concerns. This isn't even poor customer service, it's a complete LACK of customer service. I really should have listened to all the bad reviews here. Don't make my mistake, there's a reason that there are so many bad reviews here.

"On Mar 25, 2019 6:08 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

Don’t ignore the bad reviews like I did. I had several people tell me J&P roses are are not good quality. I caved in and bought a La Park rose, a Mauvelous rose, and a hydrangea. All were planted in May of last year. The roses were puny and only had a few blooms on each. The blooms looked nothing like the website. The hydrangea never looked like anything more than a stick. None of them made it through the winter. I contacted the company and sent photos hoping they would make it right; I was told that since it’s been longer than 90 days they won’t do anything to make it right. They clearly don’t care about standing behind their sales, and obviously know they are selling crap quality plants or they would guarantee the plants for longer than 90 days. Lesson learned the hard way.

"On Mar 14, 2019 8:00 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your plants upon delivery last Spring and that they failed to survive. We at Jackson and Perkins want to offer our customers only the best in plants and service. If you would please contact me directly with your order number/information. I am more than happy to look into a resolution for you.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com
"

I received six rose bushes as a gift. Three of them were DOA. I prepared and planted all six according to the instructions on the same day, and I used cages to protect the roots from gophers. Three roses are fine. Three never produced shoots. J&P denied my request for replacement as "the guarantee had expired." I thought J&P was a company I could trust. It just lost me as a customer.

"On Jan 10, 2019 12:01 PM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

On October 14, I ordered a climbing rose and a hosta as part of a clearance sale. They arrived in the afternoon on October 19 in excellent condition. I planted them on October 20 and they are doing fine three days later, despite cold nights. I live in Zone 5B New Hampshire. Very happy with this transaction.

I placed an advance order for a Blaze of Glory climbing rose at full price ($26.95 plus a shipping charge of nearly $12). Having ordered over 40 various roses from J&P years before, I was excited when I received my rose in the parcel. What I saw made my jaw drop. The stems on the potted rose were only as thick as USB cables and it had blackened leaves (they shipped a plant that had recently sprouted new growth). I was not happy at all. My husband looked at it and refused to waste his time by planting it. I called J&P and they said I had to plant it and promised to replace it if it didn't grow next spring. Whether it survives is beside the point. I paid for a robust $27 rose and got a grocery store reject!

"On Oct 10, 2018 5:24 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can make the appropriate adjustment for you. Thank you for bringing this situation to attention.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I have been a long time customer of J&P for many years. I have also ordered bareroot roses from them and always had them stand behind their guarantee and replace or give me a credit for any roses that did not come out of dormancy. Well, that is no longer the case at J&P. They are refusing to stand behind their product. I ordered about 20 bareroot roses from them this spring, and three of those failed to grow. I received them the end of May, planted them, and they died back from the ends of the canes to the base and never showed any signs of growth. The canes turned brown and they died without ever sprouting. I contacted J&P about their guarantee asking for a credit for the 3 roses that failed to come out of dormancy (which I would be happy to spend there next year since I am a repeat customer). I was told they were "unable to make any adjustments for the 3 roses that failed to grow due to they were not recommended for your growing zone and that their warranty states that they are not responsible for ignoring the recommended hardiness zones". I understand about the hardiness zones. I have raised roses for several years and purchased from J&P numerous times. However, the hardiness zones have to do with the roses surviving the winter and colder temps than what is recommended. This has nothing to do with the fact that the roses that I received from J&P did not come out of dormancy. The temps here have been in the 70s to 90s and the roses were received in late May. The fact that they never grew at all has NOTHING to do with the winter hardiness rating of the rose. Anyone with an ounce of common sense knows better than that. So, be warned...J&P will not stand behind their product, and will use whatever tactic they can to avoid honoring a guarantee. The guarantee is not worth the paper it is written on. The company used to be honorable and the customer service was great, but that is no longer the case. I would not recommend purchasing from them, unless you don't care if what you purchase actually grows. I will be ordering from a different supplier next year.

"On Aug 1, 2018 11:05 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. Yes, roses that never come out of dormancy should never be denied credit because of this clause in our Guarantee. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue. Please mention your post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I knew better....I had read all the crappy reviews....I personally know several people that had had HORRIBLE experiences with Jackson & Perkins...but the siren song of Dark Cherry Floribunda roses on sale was too strong...I succumbed and placed an order online on 06//05/18...they charged my credit card immediately, the very same day. So I waited...and waited...and waited. On 06/15/18 I went to their website to check the status of my order....my order didn't seem to exist. I then tried the chat....it took a moment for him to find the order and then he gave me the obvious lie that due to weather the roses were unavailable....I called him on that lie and then he said the latest shipment did not meet their quality control (What? from the reviews I've read they don't have any quality controls, let alone anything that vaguely resembles 'standards'!).

When I asked why I had not been notified sooner, and my money refunded right away...and had I not contacted them about my order would they have just kept my money and never tell me that my order was canceled? I was then told I would get my refund in approximately 3 days...I told them I wanted my money back immediately-they charged me immediately...then the chat person disconnected.

What a bunch of CROOKS!!! Of course, being well aware of the reviews and their reputation, I guess I dodged a bullet and did not end up with the headache of receiving dead sticks instead of the roses I ordered. I will be contacting them EVERY day about my refund, I do not trust them. Awful-Awful-Awful Company....crooks and liers.....I just hope I get my money back!

"On Jun 15, 2018 6:03 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control and even have to stop shipping due to temperatures. Please know we are currently working on a program that will notify our customers when we encounter these issues. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com
"

DO NOT BUY FROM JACKSON & PERKINS! IT WILL BE A TOTAL CHEAT!

We have recently bought 5 x 2-Quart 'Iceberg' roses at $25.95 each.
We knew they would be delivered bare-root so that immediately after we received them we have planted them all in the same area together with other roses.
1 rooted.
The other 4 died soon after.
We contacted J&P with the pictures, and original tags, of the dead roses to have them replaced.
They never replied.
We've ended up to pay a 2-Quart bare-root rose $129.75!
Guislaine

"On Jun 11, 2018 12:02 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation. Please mention this post in your email.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"

I ordered three zepherine drouhin climbing roses. All three looked like dead sticks upon arrival. One barely survived, two never lived. I called for a refund. After many pictures and another call I was told one of their horticulurists would decide if I ever get a refund. Month later I am still waiting. I had a very large order, but I won’t waste my money with them again.

"On May 10, 2018 1:31 PM, Jackson & Perkins responded with:

Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. You can contact me directly if you would like so that I can check the status of your refund .Thank you for bringing this situation to our attention.

Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369 "

I ordered three trees in March from Jackson and Perkins.
My order told me I could expect the trees to ship at the proper planting time for my zone and I was given an anticipated ship date of May 2nd. Today, May 3rd, I checked online and my order status was still listed as open with an anticipated ship date of May 2. I called customer service to inquire about when I could expect my order ship and was told I would not be receiving my trees due to a quality issue. The quality issue was not explained, no future offer to supply product was made, the company made no attempt what so ever to remedy the situation. Had I not called, I would still be waiting for an order placed 2 months ago. For the past two weeks I frequently checked my order status which was always listed as open and listed an anticipated ship date. They should have contacted me and told me otherwise.

"On May 10, 2018 1:26 PM, Jackson & Perkins responded with:

Please accept our apology, we never want to disappoint our customers or give them bad service. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention.  We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately there are times when we do have delays or run out of products that is beyond our control. Please know we are currently working on a program that will notify our customers when we encounter these delays. I am uncertain what happened with the emails inquiries you sent and why they went unanswered, this is unacceptable and we will be looking into this matter. We are so sorry for the inconvenience and disappointment caused.


Ahsya M.
Customer Care Specialist
JPPA, Inc.
800-845-3369 "

My first time ordering from this company. I ordered a bareroot "Zephirine Drouhin" climbing rose and some "Karma" dahlias. I was delightfully surprised when they shipped the rose ahead of time so I could get it in the ground for increased root development before the hot weather shows up. The rose was a very healthy specimen that had been packed well. A month and a half later they sent the dahlias. No extra shipping charges. I wish all mail order plant vendors did things this way. The rose is flourishing with about eight inches of new growth and the dahlia tubers were the first to break ground of all the ones I planted from several different vendors. I will order from them again.

Californians, beware!
I ordered some climbing roses in November that shipped a couple of days later. I planted them in the ground, and they're doing well. However, my Disney Rose didn't shup until January 16. As soon as I got it, I followed all instructions: Soak, place in soil, etc. One stalk was broken, but I figured the plant seemed OK and proceeded with planting. The plant never took to the soil (exact same soil as the other 5 roses), and it died. Basically DOA.
On March 13, I sent an email, and got the automated reply.
I called today, (April 12), and was basically told, "Tough luck, Charlie, you're in zone 10. That's a zone 9 rose." Guarantee won't cover anything outside the planting zones, yada yada yada.
So beware, zone 10 Californians. Even though it never freezes, and the weather is mile, your climate is "too Mediterranean" for these roses. And if you're out of the proper zone, then if anything happens, it's your fault.
Interestingly, Armstrong Garden sells many Jackson and Perkins roses that have flourished in my garden. It just seems like a cheap way to do business. The honor and name of the business clearly mean nothing.
There are plenty of other growers who will honor their guarantees, and not find ways to rip off consumers. Don't buy from these people, and don't order out of zone.

"On Apr 13, 2018 7:43 AM, Jackson & Perkins responded with:

I am so sorry to learn that you disagree with our guarantee policy when ordering outside of the recommended hardiness zones. We understand people seeking an outlet to voice their opinions and we do try our best to resolve all the complaints and concerns brought to our attention from all online garden forms. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com
"

The canned reply to each of the previous complaints is a perfect example of the customer service of Jackson and Perkins. Like the other customers, after ordering both roses and hydrangeas from J&P they arrived looking DOA and - in the case of the hydrangeas - diseased. I took pictures and emailed them asking for replacement plants. The response was that I was wrong about their condition. They then instructed me to contact them if the plants did not recover after planting. I did. I was told to wait until the warranty ran out before requesting replacements (90days). Following the 90 days, I was told that now, the plants were out of season and could not be shipped. (As they would have known at the time they instructed me to wait until then). They said they had put a note in my file and would send replacement plants in the spring. From the overall tone of the multiple communications I had had with them, I knew I would never hear from them again. Nor will they ever hear again from me.

"On Mar 8, 2018 9:57 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review the emails sent so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

Years ago when the company was based in Oregon, we landscaped our yard at an old house in the South with seventeen J&P roses, including climbers, hedges and miniatures. We bought other plants from the company and other nurseries. all with success. I am concerned that some have become less reliable. In fact, I am certain that the plants were so wonderful that it led to others wanting the property and distant relatives and their friends made plans to move us out and themselves in, although we had financially saved the property from loss. Beware beautiful gardening! NOT SUCH LOL!

Anyway, I cannot say the same for the current situation with this company, except that I have had good interaction with customer service. I did report fruit trees and roses sent upon arrival that had dead canes with no green wood beneath, to give them a chance indoors during winter. We shall see soon if these survive. Replacements were promised. I have shared with them that having shipped plants in this condition should not have been done by the nursery staff in the first place, as if to assume customers do not know plants. Yes, I have a formal horticulture background. Once viable, I will share these with a youth club.

I would rate J&P fine otherwise.

"On Mar 8, 2018 10:01 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your plants upon delivery. We at Jackson and Perkins want to offer our customers only the best in plants and service. If you have any issues, please do not hesitate to contact our customer service team.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

On May 2 of 2017 I I received an email from Jackson Perkins stating the 23 roses that I ordered were on the way. When they arrived 1 week later I unpacked the box and followed their directions to prepare the roses for planting. Some of the roses were for zone 5 and some were for zone 4, which is the zone I reside. I have often ordered out of zone roses, ie Lady of Guadalupe, and by using the Minnesota tilt method getting these sensitive to cold roses to return spring after spring and flourish. All but 6 of the roses leafed out and produced abundant blooms. Of the 6 that did not produce, 4 were zone 5 and 2 were zone 4. I tried to awaken the roses with solution of water and Epson salts, but got no life indicators. I contacted Jackson Perkins on July 22 and August12 and again at the end of September and finally for one last time in December. In December the customer service rep said I was past the 90 day warranty. I asked to talk to a manager and they said they would note my concerns and but that would be all. They were not helpful. They were contentious. Unapologetic. My July email certainly was within the 90 day warranty and I unequivocally declared the 6 roses were not producing. Indeed, recommendations I got from Jackson Perkins, if implemented took me way past the warranty date. The end of September email suggested they were in the busy time of their season and the refund issue would need to be addressed at a later date. With all other vendors I work with they will refund or replace if the plants they sell do not thrive in the growing season they send them. Most of them will replace the plants if the plants do not survive the winter. It is expected by me these vendors will not be likely to replace a plant I order that is out of zone and does not survive the winter, but they all will replace a plant that is out of zone or not if it will not leaf out in the summer it was sent...all except for Jackson Perkins apparently. Heirloom roses out of Oregon has a stunning reputation. I understand Jackson's policy about out of zone purchases, but only if the purchase does not survive the winter. In my case the out of zone roses did not even leaf out. DOA. In a separate but related matter concerning orders for roses that happen to be out of stock when they receive the order. They have taken upon themselves to substitute an out of stock rose that I have ordered with a different rose at their own choosing without even contacting me. So in one case they sent me a tea rose with a color that did not fit the garden palette and they sent me a zone 5 when my original request asked for a zone 4. When I called them, they told me to read the disclaimers which are embedded in the tombs of their website. I asked the rep how many people know of this policy and how many people go digging in the tombs to find it. The rep said most everyone knows where to look and most people don't care. I say "Humbug!" Goodbye Jackson Perkins and hello Heirloom. If Jackson Perkins is going to have a policy like this it should be highlighted somewhere in the checkout process
gene Haugen
905 7th Ave NW
Jamestown, ND

"On Dec 19, 2017 10:00 AM, Jackson & Perkins responded with:

Dear Gene,

Please contact me directly at the email below. I would like to get some information from you and help you get a better resolution. I will need your order number and the 6 roses names that failed to survive.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

NEVER again. We bought 4 tree roses in June and they were shipped to us shortly afterwards. All 4 looked dead on arrival but we planted them anyway, thinking they maybe they just needed a minute. Fast forward to now, and nothing has happened. They are indeed dead and I am 99% sure they were dead when we got them. Customer service is nonexistent. When I was able to speak to someone, they were rude and impatient with me. Several calls and emails later, we have yet to hear back from a supervisor/manager, or to get any compensation but a store credit for just 1 of the plants. In one of the early calls, I was told that I ordered the wrong rose for my Zone, and therefore, the plant was not covered by their guarantee. What a lousy policy. Dead on arrival plants should be covered by their guarantee, no matter what zone you're in. I want my money back as I don't want to buy any more of their products. A store credit is useless to me. I just gave them 150 bucks for nothing. Avoid this company like the plague.

"On Aug 7, 2017 10:29 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

Buyer beware! Jackson & Perkins has a terrible replacement policy. I felt so conned in my last purchase with them. I had ordered twice before and been happy, but this time dealing with customer service was the worst. I ordered 5 Iceberg roses. They shipped 3 months later. When I opened the box, they all looked DOA - dead on arrival, but customer service convinced me to wait 3 months (the end of the warranty period) and see if they recovered. 2 did and 3 did not. But by that time, they were all out of replacement plants to send. So they gave me a credit for the 3 plants. I asked that they put a note in the credit to cover shipping (since this is a large cost in J &P land.) It took awhile but they did. The next fall, I called to see if I could get the 3 replacement Icebergs but the price had gone up significantly (I somehow only had a $30 credit from the 3 failed roses) and they wanted to levy the giant shipping fee ($25) again because they couldn't find the note. So I would have had to pay $40 additional - just to replace the plants that were covered under the warranty. I ended up just getting 1 replacement rose instead of the three that were "under warranty." Crazy! It's so much better to buy from a big box store. The plants are bigger for the price, not dead looking, and without the onerous shipping charge.

"On Aug 7, 2017 10:28 AM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com
"

This was my first year ordering from this company. I am new to mail order companies. I have ordered from quite a few now and have had some negative and some positive experiences. This company has been positive so far. I had ordered a bareroot rose from Jackson and Perkins near the end of the season in May, and earlier in the season, I had ordered a container rose that was on sale at the time. Only 10 dollars! The container rose was small but I was already expecting that. It was small but perfectly healthy besides a few yellow leaves from shipping that have since turned green again. It is now growing really well. The bareroot rose arrived with many buds, and while the canes looked purple and brown initially, they have since changed to green and the buds have leafed out with shiney green leaves and are very healthy looking. They also sent me a free bareroot rose that I wasn't expecting, but was pleasantly surprised because it went well with the color scheme of my garden. Nicely done! The free rose is already putting out a small rose bud and has only been potted up for a month! I will be ordering more roses for fall planting and hope all will be just as well and good as my first experience has. I am surprised at all the negative reviews, but have again, had myself a positive one and so will continue to purchase from them.

Posted on June 2, 2017, updated June 8, 2017
I have never had to write a negative review before, and I never figured that I would be writing a negative review about Jackson & Perkins, but I have no choice. I have ordered roses many times from J&P in the past, going back to 1997, and never had any trouble in the past, but on May 17th, I ordered three Hybrid Tea roses and two ground cover roses. Two of the Hybrid Teas were on blowout sales, but the other three were still $19.95 a piece. On May 19th, I received notification that my order had "shipped". What it really told me was that all five of my roses were now in a box and loaded on a truck waiting to be picked up by the delivery company, which happened on May 22nd. They arrived in Salt Lake City on May 26th, but too late to make it to the final destination that same day. They were finally delivered to me on May 30th. I opened up the box as soon as I got home, and was truly disappointed in what I saw. The two blow out hybrid teas were bareroots, and looked like the J&P roses that I used to buy. Thick, healthy canes with buds all over them and a good root system. One of the ground cover roses looked ok, and it was decent sized. Some of the petals had yellowed during shipment, but it still had blooms and the canes looked good and overall still looked viable. The other two roses were the real disappointments. The hybrid tea was really small, to the point that roses that I could buy at my local supermarket were much larger, healthier and cheaper, but J&P had always used to be the rose to get. I guess no more. The canes on the hybrid tea were smaller than on the one ground cover rose, and the root system was really underdeveloped, but still had leaves and blooms and I figured would do ok. The last ground cover rose basically arrived dead. The soil was completely dried out, and when I took the plant out of the box and removed the straw, all of the leaves and blooms came with it. I have seen spider webs with more substance than this rose, both in the canes and in the roots. The first thing I did was to take pictures of everything, before I removed them from the box and after I removed them from the box, and then e-mailed customer service about the ground cover rose and included pictures. I'm still waiting to hear back from them, and unfortunately, I can't call and be put on hold for hours during the week, because I actually work for a living. Since the ground cover rose has since been sold out, am I expecting a replacement, no. Am I expecting a credit, no, since after reading other recent reviews, it looks like their customer service department, what there is of it, won't do that. Will I use a credit if given one, no, as I am never going to order from this company again. Do I even expect to hear back from the company, no, not really based on other recent reviews. Too bad. This company used to be great.

"On Jun 2, 2017 1:58 PM, Jackson & Perkins responded with:

Please accept our apology, I am so sorry to learn the condition of your roses upon delivery. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

Posted on May 16, 2017, updated May 22, 2017
I never write reviews and had to do it for this one. This was the first time I ordered bareroot roses/rose plants from them. Just to cut the long story short, highly prices, frail looking plants and terrible customer service. Regret having spent my time and money here. Stay out and there are better online merchants who really care for their customers!!!

"On May 17, 2017 9:10 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

The roses i received were completely thorny, which was not disclosed in description of Rosa Ballerina. cannot use as dangerous to children and pets. They do not supply a return shipping label even if customer pays for it in advance. the ship cost UPS to return these roses would be almost as much as the cost of the 4 plants. J and P have a shipping rate one third of what customers pay to ship same product. i am not happy with the Roses or not being offered a shipping label at my additional expense to return plants. Online the company J and P selling plants was located in San Diego, but plants were shipped from south carolina. took 2 weeks to receive plants from order date. Highly do not recommend doing business with this company ever again.

"On May 22, 2017 9:49 AM, Jackson & Perkins responded with:

Please accept our apology. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Jackson and Perkins would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com "

Posted on February 27, 2015, updated May 10, 2017
Posted on December 30, 2014, updated February 27, 2015
Posted on March 17, 2014, updated December 30, 2014
Posted on January 7, 2014, updated March 17, 2014
Posted on June 11, 2013, updated January 7, 2014
Posted on May 6, 2013, updated June 10, 2013
Posted on April 3, 2013, updated May 6, 2013
Posted on March 27, 2013, updated April 3, 2013
Posted on March 17, 2013, updated March 27, 2013
Posted on February 4, 2013, updated March 17, 2013
Posted on January 29, 2013, updated February 4, 2013
I'm not regret or very happy. Thanks for all the truth and honest feedbacks, but I'm kind of person who believe if I see it. Now what I saw... it is SMALL :( low grade bare root roses that you purchase from Lowe's and Home Depot will be laugh-out-loud, because new J&P roses are super small (I saw one comment said "world smallest roses ever") CORRECT! They mentioned that their roses are one year old bare roots but prices are not so cheap. I even confused with larger own root roses or low grade canadian bare roots, don't expect fat plump grated union on them. Just few sticks pop up over root stock. Overall very small BABY bare root roses. I love J&P roses bread by Zary and Warriner, so add them as collection. Hope I get luck in this purchase and pray for my bare root roses are leaves out and bloom. GOD help me!!! However I do like the shipping, first bare root roses order arrived in this season except local purchased. Good enough communication, roses are properly labeled, packaged, moisten and I like the roots better than canes.

"On Mar 3, 2015 10:56 AM, Jackson & Perkins responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com"

I ordered $100 worth of roses and plants on 3/25/17 from Jackson & Perkins. The status on their site indicated that they were going to ship my items on 3/29/17. However, when nothing arrived in mid-April, I emailed them. No response. I emailed them 2 additional times. No response. I called. Long wait time. I finally got through to Kayla who told me that there was a rose in my order that was back ordered. As a result, they held up the other 9 items for over a month. She was sorry nobody contacted me.

She then asked if I wanted them to send out the items that were in stock immediately. Of course I wanted that, I live in Texas and it is starting to get hot. I then asked her to price adjust the items to the current price, as many of them had gone on sale. She said she couldn't do that and I should be happy to know that I got my items originally at a discount off the regular price. I told her that I paid a premium to get my items early to get them in the ground early. Now, I wanted to pay what EVERYONE else was paying online, as my items haven't shipped. She refused and I canceled the order.

I can't understand why they wouldn't try to show a small gesture of good faith after being so non-responsive for over a month. VERY DISAPPOINTING. I will now go elsewhere and never shop at Jackson & Perkins again. Shame, I have many roses and trees from them that actually grew quite nicely.

"On May 3, 2017 12:28 PM, Jackson & Perkins responded with:

Please accept our apology, during the peak of Spring season our emails do get many days behind due to the sheer volume we receive on a daily bases, it is best to always call for those important issues. I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Jackson and Perkins Sale Associate
adavenport@parkseed.com"