Comments regarding Jackson & Perkins

Yes, J&P USED to be good, but not anymore. I orded 100's of dollars of plants through them in early April. The two rose plants I actually received from them were diseased. They never sent the others because THEY NEVER TOLD ME THEY WERE BACK-ORDERED UNTIL LATE AUGUST. Of course they took my money for them, though. I cancelled the rest of my order in late April before they had a chance to fleece me again. Little did I know they would refuse to give me my money back for my cancelled order, and refuse, and refuse, and refuse. I had to contact the FTC, the BBB, and the South Carolina Dept of Revenue before they actually issued a refund. All that BS for a little over a hundred bucks, what a waste of time. If Jackson and Perkins screws you out of money, don't waste your time asking for it back. All they'll tell you is the same BS, "we're so sorry, your money's on it's way. we're so sorry, your money's on it's way. etc..." And then of course it will never show up. It's all BS, file complaints and charges against them while you still can. That's the ONLY way to get your money back from these A-holes.

These people are terrible. Never buy from them unless you are in the mood for maximum aggravation. I ordered a bare root rose and it took them forever to fill the order. Every time I called to check on it I was given an answer that was different from the previous call. Even the manager's were totally misinformed and could have cared less. Finally the plant arrives and it is damaged. I inform them of this - no apology or replacement. I wait and wait for it to show some sign of life, as they tell me to do, but it never does. Finally they concede it is damaged but now it is too late for them to provide me with a replacement. Then, to add insult to injury, they are taking their sweet time about refunding me my money. I have called repeatedly over the last 30 days - still no credit and, again, I get a different story every time I call. They were a great company until Park Seed bought them. Now they have no concept of cusotmer service and I will never purchase anything from them again.

I wish that I had read this site before I ordered 5 rose bushes from this company this spring. Of the 5 that I purchased, 3 are dead and the other 2 are "iffy".
When I contacted the company for help in keeping the dying plants alive, I was told to water them! Duh!
I was going from the experience of my great grandmother in the '50"s. She had beautiful roses and would have nothing but Jackson Perkins roses with their lifetime guarantee. I foolishly thought that it was the same company after all this time.
However this was not the case. I was lucky that I reported the loss of two of the bushes on June 30-the last day of their guarantee and was given a choice of credit or refund. I told them if they could guarantee that the same rose would be available in the spring, I wanted a credit. I wanted 4 matching bushes for the front of my house. Otherwise I wanted a refund. I was immediatley informed that my credit card would be credited within 7 days. After a week I emailed them that I had not recived the credit. I was told in 2 other emails that it would be rushed. Finally, I was informed that since I received the product, it would be 30 business days before I received the credit. It is now the 27th of July and I have received nothing.
I now believe that this company is an overpriced, shoddy company that is living on its past laurels, and will never deal with them again and will discourage everyone I know from buying from them.l

Purchased J&P for a couple of years but, the roses don't last that long. Some of them are almost dried when you get them. J&P ships them via mail. It is interesting, they get the money before shipping but, the product isn't ship for a couple of months. Some other companies will only charge you when the product is ship. Regarding their quality and Customer Service, I have to give this company a 0 from 1-10. I called this morning and after I got tired of the lack of manners from the customer service, before I disconnected the called, I heard the CS said "Hey listen." I feel next time I decide to buy roses, I will definitively will buy it from QVC. Their return policy and the CS is better than J&P.

I ordered over a dozen roses from Jackson & Perkins this year, half container and half bare root. I have never ordered roses from them before. They all came in good shape and are all growing with most already flowering, including one of the last ones that I got in late May. They're beautiful. I would order from J & P again without hesitation.

I no longer do business with J&P. I love tea roses and always ordered from them since they had a good warranty on the plants. I ordered 5 tea roses, they came bare rooted as always, followed the directions of soaking and then planted them. Two of roses died, so I contacted J&P to have them replaced under their warranty. I was told my roses were past the 60 day warranty and I wouldn't get any replacements for the 2 that died. 60 days???
That was the end of my doing business with them. For the prices they ask for their plants, changing to a 60 day warranty just isn't right.

I ordered two roses--"Voluptuous" and "Nancy Reagan"--on sale as part of the "Stunning Blooms for the Vase Collection," set of 2, for $23.95 on May 12. The roses arrived within two weeks. The roots seemed a little dry and the canes had white buds. I soaked the roses an planted them within a few days.

The white buds have burned off, but there are new shoots on both roses. "Nancy" appears struggling, but I'm not sure if that's due to the alternating hot/mild spring days we're having in Alexandria, VA this year or the fact that I'm a democrat. I will update this post as the season progresses.

I ordered roses on March 28th, they charged my credit card on April 1, May 5 I called the company because I had not gotten my roses, was told that they were out "on the floor" getting ready to be shipped. Customer service person could not get me a supervisor, and I am told now that it will take 30 "business days" to get a refund. After reading above, I'll bet I'll have to charge it back, which my bank will do, but since they say they'll refund, I have to wait 30 days (not business days) to charge it back. Both quality and service have deteriorated greatly since I started doing business with them years ago. Not recommended.

In early January I ordered a special rose to be sent for Mother's Day for someone whose son is very ill and wanted to do this for his mom. It was immediately billed, but still not shipped. When I called to follow up a rude, curt and uncaring customer service person (and I use the term very loosely!) told me the order could not be canceled as it was being pulled. This means they have had his money for five months and now during a very difficult Mother's Day his mom won't have the special gift he wanted her to have to remember him. Absolutely no excuse. Even when this was explained she said equivalently "to bad" and would issue no credit, no rush shipping, nothing.

On an additional note, last month I ordered $250. in perennials and roses that were allegedly to be here for Mother's Day. The website states they begin shipping to my zone the end of March. No problem right? And by the way the guarantee on the bare root roses is only until the end of June! Well, they have not been shipped as of today, Friday May 7th, but supposedly they also are being pulled and the order cannot be canceled. Of course, they billed the entire amount to my credit card immediately. Again, no offer of shipping even part of the order rush so that I have the Mother's Day gifts I ordered and paid for, same flip, arrogant and disrespectful attitude from customer service.

PLEASE FOLKS DO YOURSELF A FAVOR: If you can CANCEL your order or dispute your credit card for not having received the items. The quality in the last two years is nothing special and VERY significantly less than they were originally known for, just a high price and high shipping costs with VERY POOR CUSTOMER SERVICE! AND DON"T TAKE A MERCHANDISE CREDIT-IT DOESN"T LOOK LIKE THEY WILL BE AROUND THAT LONG! SAVE YOURSELF!!!! IT IS TO LATE FOR ME AND OUR MOMS AND GRANDMOTHERS-BUT HONOR OUR LOSS BY SAVING YOURSELF-RUN QUICKLY AND FAR FROM THIS COMPANY!!!!! GARDENERS UNITE!

Last night I set my mind to order a few roses from J&P. Years ago I had bought some of their roses from my local nursery and I was very happy with the results so I did not check DG. I called in the order. I spent about 15 minutes on the phone with the rep- giving her my information first. Then once she had everything I told her what I wanted and the collection was sold out. So then I worked with her for about another 10 minutes to find out what they did have- much more expensive than the scent collection in the catalog- but I thought well- it is done. Then at the very end of the order she told me by the way the order would be on back order not to ship at the earliest in three weeks. I canceled the entire order because bareroot has to go in here before it gets hot- always a trick of timing. As a side note last year I ordered many climbers and one bush from Dave Austin. They came promptly and they all rooted well and are coming out beautifully this year.

I ordered bare root roses, however when they had not shipped after a long wait, I called and cancelled the order. I was told I would receive a credit back to my credit card however after a month when it did not post, I called and was advised the company is in bankruptcy. Since they have filed chapter 11 I was advised they will not issue me a credit. Since they will soon be out of business I guess it is redundant to state I would never purchase from them again. Don't purchase from them.

Posted on April 10, 2010, updated April 30, 2010
I wish I had read the watchdog before ordering roses from this company. They gave me a status # to check my order.

After waiting too long for my order to ship, I called customer service to cancel the order and was told that my order was not shipped, but I could NOT cancel it. Instead, I would have to wait to receive my order, send it back....and only when they received it, would my credit card be refunded.

I asked if there was any way for her to tell me when my order would go out. Her answer: no. I have been checking the order status since I called--it says my order STILL has not been shipped--I live in Zone 9. I will NEVER order again from Jackson & Perkins!

Although I've mail ordered roses from many sources over the years I've never ordered from J&P direct, so this was my first experience. I ordered one rose, an own root potted Floribunda named Monkey Business. It arrived in a timely manner was packed very well and was a nice large rose considering it's an own root. Certainly much bigger then some other mail order rose companies send. All in all it was a good experience and I hope they settle their financial difficulties and are there for me in the future.

I ordered 2 rose trees and a set of 4 rose hedges in Jun 2009. I ordered them on clearance. They gave me an order number in the email confirmation I was sent and a link to check the status of my order. I checked the status of my order at least once a week initially and then decided after having read their shipping policy that they must be waiting until spring to ship my roses as I had ordered them outside of the shipping dates for my zone (I missed the shipping date for my zone by 1 day). I sent a reply email including the confirmation email I had received in June 2009. I didn't receive a reply from them and after 2 weeks I called them today (April 2010) to find out what was going on with my order. I was initially told J&P cancelled my order and I had a company credit of $80. Customer service rep asked if I wanted them to credit my credit card. I said yes. Then I started thinking about it and called back because I felt this was ridiculous that they hadn't informed me of their cancellation of my order and why did I have to call to get my money refunded. I requested to speak with a supervisor when I called back. The supervisor informed me that they had credited my credit card back in December 2009. I asked why I hadn't received any notification of the cancellation of my order. She said that fell in a different department and that I should have understood the credit to my credit card was notification of the cancellation. I then told her that 6 months before a notification of cancellation also was not acceptable. She took my information and stated she would send it on to someone who could do something about it. I then resent an email including the confirmation I had received in June 2009 and asked again why I had not been informed of the cancellation. Then I was told they had informed me the day after my order was placed and also again the following day and that they had already informed me of this when they said they had received me inquiry previously. I have no record of any other emails from them. They have the products I ordered in stock on their website again this spring but are not willing to honor the sale pricing I ordered them at and therefore I believe this is the reason my order was "cancelled" by them. I could reorder from them at twice price that I had originally ordered but who knows if I would even get the roses again or if they would mysteriously cancel my order again and wait 6 months to return my money.

FYI

Jackson and Perkins and sister company Park Seed Co. have filed for bankruptcy protection.

//www.indexjournal.com/articles/2010/04/12/hot_headlines/1a10405%20parkseed.txt

DO NOT DO BUSINESS WITH THIS COMPANY! I placed an order in January and they charged my credit card over $200. The items were suppose to ship in 2 weeks but the items never came. 30 days later I contacted customer services and was told the product was not available and they would cancel my order and issue a refund to my credit card. I never received the refund. Today I received an email saying they have filed for Bankruptcy and I would only get merchandise credit which must be used immediately. Since they cannot provide anything I want I have lost $200 by doing busniess with this company.

Called Customer Service to discuss my non-blooming amaryllis which I ordered at Christmas. Instructions with the plant say that buds will appear in 6-8 weeks. Only one out of 4 appeared in 8 weeks. CS told me today that there is a 30 day guarantee. SO what if the bulbs don't bloom for 6-8 weeks. CS was totally uninterested in trying to compensate me -- a long standing Holiday customer -- for any part of the $56 basket of non-blooming amaryllis. I was told that sometimes they don't bloom at all. I just have a bunch of green leaves.

I told CS to remove my name from the catalog list and that I would never order from them again. They seemed to not care at all. I'm sure I consumed more in time with three levels of CS reps than a $55 store credit would have cost them.

I have ordered roses from them 3 times. I only had one die. I called them and they not only replaced it for free, they sent me a complimentary rose of another name. I will order all my roses from them.

I purchased a12 Month Flowering Bulb Club membership for my grandmother from Jackson & Perkins for Christmas 2008. I had purchased a similar item from another company the year prior (Christmas 2007), but it was only for 6 months, the blooming bulbs were beautiful and my grandmother (who lives in a nursing home) loved all the attention as neighbor residents frequently checked in on their progress and marveled at them. With this new found delight, I searched and found JP had a 12 month offer, so I ordered it up on 12-3-2008 for a total charge of $479.94 and had the orders delivered to myself so I could deliver them properly (unpacked and in person). The first bulb basket was good (not fabulous), the second set fizzled and while it produced some green stalks, never bloomed, the Feb and Mar installments were a complete bust - bulbs were DOA. I called and spoke to their C/S after the Mar order and explained the poor results and was told that their bulb crop was wiped out and that they would ship similarly priced live flower arrangement "of similar value" in replacement. I'm a reasonable guy, so I agreed. The first replacement got here on April 8 and it was nothing more than a $4 pot with a $3 flower in it, road weary and wilted to boot. May 6, the second replacement arrived, it was in worse shape yet, so I called and told them to cancel the order and refund the balance. Literally, Lowes or Home Depot sell far better better stock than what I was getting at a fraction of the cost - remember, I paid roughly $40 per shipment. So for what should equal close to $240, I received 1 OK bulb basket, 1 mortally ill, but still green (no blooms) bulb basket, 2 DOA bulb baskets and 2 potted flowers that were of poor quality and near death.

Now for the refund...
Mind you, a credit card company will only pursue a vendor for 90 days from date of purchase, so as far as Visa was concerned, this was between JP and me - buyers beware of this. When my June credit card statement arrived, I saw that JP had not refunded my $239.94 and I also received yet another anemic potted plant. I called again: mucho hold time, a C/S person named Jamey said that that plant had already been shipped prior to my call (evidently 3 weeks in transit is normal?) and that they would stop the balance and get the now 5 remain orders refunded. 7/30/90 the 4th anemic potted flower shows up, 2nd since I canceled the order. Miraculously, I get Jamey back on the phone and explained that I really did not want potted flowers, I had ordered bulb baskets and what they were sending was not ordered or desired. He said that he would be sure they stopped the shipments and said he would refund $30 !!! I assume he had something else on his mind, so I made sure I had his attention and explained that 8 shipments of s--t weren't worth $449.94. If I assume that every shipment was worth 1/12th of the total price, they still owed me $159.98, though I believe I was being severely short changed at that. On Aug 21, $30 appeared as a refund on my card. More fussing and waiting on hold and more blank expressions from the C/S folks at JP and finally, I relented and succumbed to these folks getting the better of me. On Dec 4, 2009 - one year after my original purchase, I received and additional $129.99 refund on my card.

In conclusion, I received 1 bulb basket that flowered, 1 that was green but never bloomed, 2 that were DOA, 4 anemic and highly over priced potted flowers, untold stress and wasted time on the phone with JP C/S and one disappointed grandma for $319.96. Needless to say, I'll never do business with these folks again. Shop around, there are many companies that do this kind of work and deliver fabulous specimens, but only for 6 months - those familiar with the business know why so I'll not bother explaining. As you can see, the 12 month version was a costly disaster and the nature of the beast puts a limit at about 6 months on any of these type bulb baskets. JP should have never made the offer and they could have been a lot more apologetic, in the form of at least a store credit if nothing else, due to the pathetic nature of the items received. Quite simply, they had my money and didn't care if I was satisfied or not.

I order some bulbs from J & P. The bulbs did not bloom properly. One set did not bloom at all. The customer service people did not help at all. It was always my fault. I would not recommend ordering from them. If you are happy with what you receive then you are okay, otherwise you are stuck with what you get.
My Jackson and Perkins order was too expensive for the product I received and the customer service treatment I received.

Just got my 36 inch umbrella trellis today. I ordered it on Monday and had it by Thursday! Great job!
This is not the first time for ordering here. I did receive 3 Social Climbers and 3 Scent from Aboves from J & P two springs ago, and they did great. Black spotted some, but I think that was because I was a newbie at roses, and didn't know any better than to water from above. Now, I know not to do that lol. Otherwise they grew like gangbusters, all 6!
Thankyou for the great shipping, and service Jackson and Perkins!

I placed an order with Jackson and Perkins on Thanksgiving Day to have a Christmas tree sent to my 75 year old mother. And that is where this nightmare begins. My credit card was charged that very day of placing the order. Two weeks later, the incorrect tree was delivered in a broken pot. My mother called immediately and was told she would have a replacement in three days. I called that same evening and was told the same story by a different customer service rep. A week later I called to let them know the tree was late. I was told it would be there in another week. That very same day, I received a promotional email telling me the tree was half price. I called to ask that half of my purchase price be refunded. The answer was "Of course, and Happy Holidays." We are now at Dec. 11th, two days before my mother's annual Christmas party. No tree, No refund. I call - again. (Yes, I do have a job and these calls were very inconvienent. I have logged 6.35 hours of phone time with this company, most of it on hold listening to the chirping birds.) I was told the tree was late (really?) and that when it arrived to keep the tree and that my full purchase amount would be credited back to my account. My 75 year old mother leaves her house in a snowstorm to get a replacement arragement for her party. I'm in AZ with no way to help. I seriously thought that placing my order on Thanksgiving would ensure she had a tree.
Anyway - back to my credit card. One statement comes - no refund. Two statements later - no refund. I sent an email to the company on Jan. 25th asking to be contacted with an update. Today, Jan. 27th - two full months after being charged for an order - I was told that my refund would take an additional 30 business days. I was also told that their company had no one employed who could write a letter of apology to my mother.
I called my credit card company. The credit card company explained that the merchant could either run the purchase through their machine as a refund and I would get immediate credit, or call in the credit and they would issue immediate credit. I called Jackson and Perkins back again to tell them this, alas I was told they were all out to lunch. That is the first honest thing I have been told. Do not rely on past experiences with this company. I ordered often in the past - NEVER AGAIN.

Last spring 2009 I ordered and received four David Austin roses that were in a special offering for a good price. It was my first order for the David Austin roses from anyone. Although the plants arrived a couple of weeks later than I requested, they were reasonably good looking bare root roses. I planted them as I usually do as I am an experienced gardener for over 40 years, especially with roses, and the plants grew and took off. The packaging was fine, the plants had a lot of canes, and there was no evidence of disease. Later in the season in August I began to have problems with blackspot, which is not unusual in Tidewater Virgina, and as of this date, Jan 16, 2010, we have had severe cold temps for a longer period of time than usual ,temps dropping into the teens at night and below freezing in the day time and after inspecting my plants this morning I found no dieback and no freeze damage. I do think that some of the smaller companies that are family owned do a better job over all. However, I would probably buy roses again from J & P when looking for a rose that only they have.

Posted on March 1, 2007, updated January 4, 2010
I have ordered from them several times but no more. The last few times have all been bad experiences. I wanted certain roses and would state no substitutions. They would send substitutions every time. The last time I called it in and asked about availability. And still didn't get the roses I wanted. And they were of bad quality. So called customer service and was told I would have to send them back and pay for shipping which I did. The ones that I did get right is like several others on here the majority died. I have had much better luck with some other rose growers. Would recommend you shop around before buying from them.

I ordered only hardware from J&P last year. I was told at ordering time that one of my items would be on backorder, and did I still want to order it knowing that? I did. The first part of my order arrived sooner than I'd expected, and the delayed item arrived within the given parameters. So far so good. The trouble I had was that within 2 weeks of setting it up outside, the finial on one of my pillars weathered noticeably enough for even my non-gardening spouse to comment! Since it's intended to be used outdoors, that surprised me, and I called to find out if there was some "hardier" replacement option, since it was set up in my front yard and I wasn't happy to see it looking shabby. But that was it. They volunteered to refund my entire purchase price for that item, which impressed me, as it was a fairly substantial amount; however, it was 7 months before the credit finally appeared on my statement! So in sum, I received outstanding customer service, on both ends of the transaction, a less than satisfactory product, and an absurdly long wait for my promised refund. I would order again, I think, but with care ...

I don't understand why companies do not "get" that a little customer service goes a long way! At first I was just annoyed that the Christmas Amaryllis I ordered turned out to be a Big Old Partridge Pot of Moss with nary a green sprout, but the thing that made me really angry was JP's response when I emailed them about it. After explaining that I expected them to be a little farther along (I didn't expect flowers), I got a reply explaining that they can;t mail plants in bloom and that I could send it back on my dime. Ok, now I am perturbed so I sent a reply saying I didn't expect them to have blooms, but perhaps actually "see" a bud or have hopes of a flower would be nice. I get a canned email back that sings and dances and does an email commercial for JP! No real response, no offer to compensate, not even, "gee we're so sorry you were disappointed". I had also ordered a small decorated fir tree which proceeded to drop all it's needles regardless of the gallons of water I applied and blew the lights soon after -- which is probably a good thing considering the tree is dry enough to be flammable! The one nice thing I did get was a birch wreath which I think was OK because there was no single living component on it!
So, if anyone is looking for a nice pot of green moss in a holiday pot or a little tree that makes Charlie Brown's look like O Tannenbaum, I will certainly send it to you. On your dime, of course.

I just emailed the Better Business Bureau on this company. I have never dealt with as much incompetence as I did with J&P. To make a long story short, my order that was supposed to take 2 weeks took a month, and every time I called to see where it was, I was told something different. The last time it was "the shipping department ran out of packing materials". Whatever. I placed two separate orders, they shipped the one and the second one, I was told "they couldn't ship it due to issues with the crop", which was quite funny as I just received the same exact rose for another order. I was told that on a Monday, the previous Friday when I inquired about it, I was told it was on the packing floor and would be shipped soon. 3 days later, the crop is bad??? Whatever. It was a gift for my mother, I guess I will be getting her something else. I will never order from those people again. Mismanagement and liars is all they are. I recommend everyone stay away from this company. You are taking your chances when you order from them.

Posted on October 10, 2009, updated October 17, 2009
I ordered 2 sets or rose trees from J&P back in April or May. Two Knockouts & two Double Delights. The Knockouts did great, but the Double Delights never even tried to grow - I think they sent me dead ones or something. I complained starting in late May or early June & asked for my money back on the DD's. E-mail after e-mail assured me that I would receive a credit on my card for the $40. At first they said it took 30 days, then they said they put a rush on it, blah-blah-blah. It's late September & still no credit. I think I've been screwed out of $40 by these folks.

I ordered 1 Bonfire Euphorbia and 12 Rosemary Irene plants on 8/14/08. The shipping status online was always "Shipping soon." 11/19/08 I emailed to find out when delivery was expected; on 11/20/08 J&P replied that the items were not mature enough to be shipped and were back ordered to Spring 2009. An update with that info. from J&P before Novermber would have been very helpful! Late Feb. 2009 I bought a few of the Rosemary Irenes elsewhere to get my project started, and that order arrived w/in 3 weeks of placing the order. 3/6/09 I again emailed J&P re status and asked for a refund if they were still unable to provide the plants. They gave me a refund. The plants Rosemary Irenes again appeared in their catalogue that spring, but I didn't bite this time.

The Diana Princess of Wales name was changed because the memorial fund that was licensing her name is no longer doing that.

The Sedona is available for this Fall so it was not available when you called because the catalog was not issued until July.

I have been a J&P customer for their roses for many years. Most of the time I have been quite happy with my roses but the last couple of years my mind has been changed somewhat. The quality of the roses is very sporadic. Some come in looking very good while others will look very shoddy in quality.
This past Spring they pulled a fast one on me.
I always order and enjoy growing the Hybrid Tea Test Rose Panel. In a couple of years if I hae one that doesn't break dormancyand dies they always replace it promptly. However this year the "Sedona" rose that is part of the test group never broke dormancy and died very quickly. I notified them within 30 days of recieveing the rose asking them to replace it so I could have the entire panel to evaluate. However they replied to me that they didn't have any more "Sedona" roses in stock. Now I didn't fall off the pumpkin wagon yesterday!! This Sedona rose is supposed to be the J&P 2010 Rose Of The Year so I know that for that to happen they must have thousands of this rose in stock not only for the Test Panel but to fill orders later on, including this Fall as they are offering it in containers for Fall shipment. All they wanted to do was refund the $9.99 that the test rose cost me instead of replacing it so that I would be forced to go ahead and purchase the roses at their $19.99 price they are charging for it bareroot or potted. What a cheap bunch of b------- they are trying to pull this over on me. They are afraid to honor their commitment to provide healthy roses that will thrive and possibly lose $10 in the process. I think that is poor customer service at it's most blatant.
Also, I have tried to grow their Wildfire orange HT rose about three or four time with no luck. The bareroot plants they send me of this rose just will no grow for some reason.
Lastly, I think that this habit of changing roses names to try and get more sales is confusing and dishonest at best since they don't tell you up front they are simply renaming a rose, not offering a completely different/new variety. I am citing the Cesar Chavez rose being changed to Beloved and the Princess Diana HT rose being changed to I think Elegant Lady this year. Several customers have ordered the "new" rose not knowing they were already growing it just under a different name. That is totally shamefull and misleading of them.
I think my days of orderng J&P roses is about at it's end. If I want one of their roses bad enough I will just purchase it from my local nursery so I know exactly what I am getting and can select it from the stock they send to my nursery here in town. And another thing that irks me with J&P is that they really tout how civic minded and good they are by offering their "Roses With a Cause" where part of the cost of the rose is donated to charity like they are really bending over and taking a loss on them for a good cause or something. But, if you look closely, these particular roses are always priced $2 or $3 higher than all the other roses so they aren't losing a nickel. All that contribution is coming directly from customers pockets and they aren't paying a red cent the charities or causes they are going to out of their own pocket at all.
How stupid do they think we all are??
Lastly, for the price they charge and the exhorbitant shipping charges they bill you for, their quality of roses and the customer service you get are just not worth what you are getting from them.
It is too bad that do all these underhanded low down dirty things nowadays, but it is all showing up in the Negative reviews that you see here.
Shame on you J&P.
John Moody

I ordered five Cinco De Mayo roses this year. The roses are supposed to bloom in different colors, shades of coral, lavender, purple, smoke. All I have ever had is orange, I keep waiting for the right colors to show up. I have seen this rose in garden centers the expected colors. I just got off the phone with them, they have received other complaints. They said this rose takes "a while to mature" and besides it's too late to do anything about it (i.e. tough luck, no customer service). I suspect they get their roses mixed up, because the other ones I ordered are not blooming the right colors either. Years ago I ordered from them and was happy, but now--what a disaster. I should have listened to the extensive negative comments from others.

I have bought from J&P before and have usually been satisfied but this last purchase will probably be my last. I had some unpleasant treatment from their customer service reps over the phone as we tried to work out the use of some gift cards that were 2 years old. Then upon receiving my order I found that although my total put me in the $32 shipping category , they charged me $46. I've been emailing their customer service number with no reply. I heard J&P was bought out and I can tell they are no longer run the same. I'll be loooking elsewhere for my roses.

Sent 5/8/09 to J&P in response to their emails

As I said below, I did speak on the phone to Shaundra in your customer service this afternoon, she is issuing a merchandise credit for the Dreamweavers, but this does not solve my problem of needing some thornless climbing roses to plant now before I leave for vacation. I would like for you to forward this email to your folks at Jackson and Perkins who set this policy for substitutions so they can think about changing the policy. It does not make sense to have a company that bases its market niche on providing named roses to the public and then substituting another rose with different attributes without checking this out with the customer. I am very disappointed with your company.

Thanks,
Lynn Perkins
JP CustServ wrote:
Dear Lynn,

Jackson and Perkins Order #391156

Thank you so much for contacting us here at Jackson and Perkins! We value our customers’ comments and questions highly, and we appreciate hearing from you.

I am sorry that you are unhappy with your substitutions, We try to provide some plant if the one your preferred is unavailable. If you are unhappy with the substitutions we can give merchandise credit for the cost of the roses if you would like that.

Again, thank you for writing to us. If you have any further questions or comments, please do not hesitate to contact us. To help us serve you better, please use the Reply button to respond so that all previous communications will be included. Thank you for gardening with Jackson and Perkins!

Kristen
Jackson and Perkins Customer Contact Team
2 Floral Avenue
Hodges, South Carolina 29653
Telephone: 800-292-4769
Fax: 800-242-0329
//www.jacksonandperkins.com
email: service@jacksonandperkins.com

From: moongoddesslynn@bellsouth.net [moongoddesslynn@bellsouth.net]
Sent: Monday, June 08, 2009 2:32 PM
To: JP CustServ
Subject: Feedback Form for JacksonAndPerkins

Name: Lynn Perkins
Email: moongoddesslynn@bellsouth.net
Store: JacksonAndPerkins
Order #: 391156
Subject: Customer Service
Topic: Product information
Message: 'I have just received 6 Dreamweaver Roses in substitution for 6 Zephirine Droughin. I specifically ordered Zephirine Droughin because it is a thornless antique climbing rose that tolerates poor soil, has a raspberry scent and thrives in dappled light. None of these attributes are listed in the description of Dreamweaver. I do not understand why you would choose to substitute such a different rose without sending me an email or giving me a call to check and see if this would meet my needs.
I placed this order a month ago (May 13th) and have been sending emails trying to find out when these roses would ship since I am going out of town this week. I never received a reply to my email to your customer service on May 26 regarding my order and when it would ship. This is the first time I tried to order online from Jackson & Perkins, and I must say I am very disappointed in the way you have handled this order. I did speak on the phone to Shaundra in your customer service this afternoon, she is issuing a merchandise credit for the Dreamweavers, but this does not solve my problem of needing some thornless climbing roses to plant now before I leave for vacation. I would like for you to forward this email to your folks at Jackson and Perkins who set this policy for substitutions so they can think about changing the policy. It does not make sense to have a company that bases its market niche on providing named roses to the public and then substituting another rose with different attributes without checking this out with the customer. I am very disappointed with your company.

Sincerely,
Lynn Perkins

I just called Jackson and Perkins today (June, 5, 2009), to ask where I might find a list of local retailers in Canada within reasonable proximity to where I live.

The sales rep who answered my call from head office (this was the official number the actual Jackson and Perkins webpage provided) was a total dead loss.

I explained to her that the rose I was specifically persuing was a tried and true Jackson and Perkins best seller and had won many awards and accolades in years previous.

I repeated the name to her--VOLUMPTOUS--three times.
She told me to try Costco (...yeah right, like Costo has a direct line to their seasonal department for such queries--sheesh!) or, she said that I may call Home Depot. I asked her to please confirm that either of these locales actually carries the VOLUMPTOUS rose.

She disapears for awhile whilst I'm on hold and them comes back with a clear 'no' ...
NO vendour in canada carries this rose for retail a-n-y-w-h-e-r-e.
(Like Canada is this remote arctic tundra that only grows icicles and commies).

We all know this Jackson and Perkins phone rep's info has to be total crap... but it actually gets better. This Jackson and Perkins phone rep then tells me "That an entirely different ROSE PRODUCER like **david austin, etc'** will also have this rose for sale..."

Lol--I'm almost on the floor with laughter at this point.

I remind her that **Volumptuous** is a Jackson and Perkins registered trademark and patented so that NO other rose producers can create or sell it by law.

She continued chewing her gum, 'maam-ing' me over the phone and that was pretty much the end of it.

****************************************
Holy cow--is that company ever in deep doo doo if that is the best head office can supply for official company business.

Good luck Jackson and Perkins...
(Good luck indeed).

My brother and his wife gave me as a holiday gift of a large pot of Jackson & Perkins seasonal amaryllis, as they have for several years. I have enjoyed them in the past. They never sprouted this year, despite the same careful windowsill attention as always. Customer service was particular unhelpful, telling me the warranty is 30 days (on amaryllis bulbs!?) and offering no replacement or credit whatsoever. I have told my brother to save his money in the future. Those bulb gift pots are not inexpensive. This company's service and quality has changed for the worse, in my opinion.

I had ordered from Jackson and Perkins before reading the comments on this site, so it was with some trepidation that I awaited my order. I did have to call -- J&P had miscoded my order and the roses weren't sent immediately -- but they arrived soon after my call, in time for spring planting, and were huge and healthy. I now have four lavender simplicity, two double delight standards, and two climbers that are leafing out wonderfully and are healthy and green. I only worry that I planted them too close together, as I hadn't expected this much growth the first year!

Last year my daughters bought me 12 rose bushes for Mother's Day. We went through a change in personnel because the company was bought out, they 'lost the order', and finally after sending them the receipt and copy of confirmation order, they sent me the rose bushes. We then found out that they charged her card twice and that took several weeks to straighten out. The order did not come in on time, 4 rose bushes died (after the 60 day period) 4 were struggling and finally grew spindly stalks (also after the waiting period) and still struggling. Midnight Ebb and 3 other rose bushes are now showing prominent Dr. Huey (deep red)
traits in their flowers. I will never buy their roses again. I had been a faithful customer from 1991 till 2007. I order from David Austin now - a little more money but the foliage look healthy and robust.

Ordered several own-root "Beloved" roses, and
a collection of English roses, most of which were
own root, also. But all Beloved looked like they were
grafted, with a big "lump" were a graft would be.
Sure enough, the other own-root roses survived the
winter, while only ONE out of six Beloved survived.
Called customer service, but of course did not get
anywhere. Don't trust this company.