Comments regarding Four Seasons Nursery

BUYERS BEWARE! This company sells really bad plants and will not refund your $$ unless you have retained the ORIGINAL shipping label. On 4/22/03 I ordered a walking stick and 4 hosta. My VISA was charged before the plants were shipped. On arrival the plants were wrapped in plastic and were wet, moldy, and had a strong musty odor. I took a chance and planted them, but none thrived. The hosta turned into mush. Requested merchandise credit on 6/8/03. Was told, "in accordance with our guarantee, simply return the ORIGINAL shipping label." This I did not have (save), but exaplained to them that I had the ORIGINAL e-mail order confirmation that contained the same information as the shipping label. Telephoned Customer Service 7/16/03 to again request refund and was given the same run around. This company states as policy to return the original shipping label for merchandise credit, and by the same token their company policy states, "we will keep the shipping label on file in our office for the year the warranty is good for." I GIVE UP!!!

I also received my order very late and immediately planted them, (even though some were already crumbling)After several weeks couldnt find a trace of half of the order, and I wrote to them as per their instructions including the shipping label and they sent the label back to me saying they were dormant. Since when does dead and rotting mean dormant? Since then, almost all of the order is dead. I e-mailed them and got told send label in etc etc and I said I already did that and you people returned it, so I will take other steps. It is listed at thecomplaintstation.com if anyone wants to add to that. Also, contacted BBB in Bloomington. I think next will be the Federal Trade Commision, if I can.
Mary L. MacKay

THIEVES! BUYER BEWARE!! FRAUD!!!! HORRIBLE CUSTOMER SERVICE AND CUSTOMER RELATIONS! DEAD PLANTS!!! After 5 e-mails and a 3 page letter concerning their customer service department Four Seasons Nursery had the nerve to mail me 4 dead Heath plants. All were dead on arrival and couldn't have possible been alive when they were mailed. Their warranty in misleading and printed in TINY print on the front of the box. They play major games with me over a few dollars when I spent $$hundreds of dollars from them. I am more upset by their careless attitude then I am with the dead plants. I CAUTION ALL OF YOU TO STAY FAR AWAY FROM THIS COMPANY UNLESS YOU LIKE GIVING YOUR MONEY AWAY AND BEING TREATED LIKE A JERK. I have given up hope of having this matter resolved because they didn't have the decency to email me an apology or even let me know they were taking care of the problem. Remember, I wrote a 3 page letter - hoping they would redeem themselves. They never replied. This company is relying on the fact that INTERNET buyers will continue to send money to them. DO NOT BUY FROM THIS COMPANY AND LET YOUR FRIENDS NO NOT TO BUY FROM THEM!!!! I am trying to make sure that no one else gets screwed by this company. I'm out money and I"ve lost valuable growing time because I trusted them! I have nothing but a bunch of dead sticks in the yard to show for it and I"ve spent HOURS planting!!! Their customer service acted like they were going to resolve the problem and either replace the plants or refund. You should see the emails that went back and forth!!!!!! If you'd like to see them i'd be glad to post them here for you. I have NOT heard from them since.They jerked me around for OVER two (2) months. THEY COULD CARE LESS ABOUT YOU!! Thieves!!!!! They have your money. Thank God for Garden Watchdog. Now you have the chance to find a reputable company first or after your experience w/ Four Seasons find one that is reputable. Hopefully this post will spare someone what we went through. This company is a FRAUD and they offer you NOTHING and STEAL YOUR MONEY!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!BEWARE!!!!!!!!!BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BEWARE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BEWARE!!!!!!!!!!!!!!

I am still in the process of trying to get my complete order. They shorted me and when I called them they said I had to send back my orginal shipping label. I thought that was stupid, just to get my order. Well I sent it back to them and they sent it back to me asking for more information. It was very clear the label and the letter explaining what I was shorted. I have since told them to cancel my order and I want to send everything back that they sent me because over half of it is already dead.
I have filed a complaint with the BBB and the Federal Trade Commission.
I could go on about how poorly I was treated on the phone (That was before she hung up on me) They would not give me any information about the company. I was told if I faxed a complaint letter to them they would throw it away. For those of you who found this site too late here is some information about the company they would never tell you on the phone..

Plantron Inc,
Mr. Richard B. Owen, President
1700 Morrissey Drive
Bloomington, IL 61704

Phone 309-663-9551
800-544-8200
Fax 309-663-6691

BBB
http://www.peoria.bbb.org

I ordered some Orderly Privet Hedges,Hybrid Willows,Hostas,Magnolias,Purple Plum Leaf Plum Hedge,Mock Orange, and Snow Ball Bushes from Four Seasons and had a relatively good experience with most of them. The Magnolias are growing beautiful with many flowers on it this Spring. The Purple Plum Leaf Shrubs are flourishing beautifully and are about 4-5 feet tall now. They are very rich in color. The Snow Ball Bushes were growing very rapidly. A matter of fact they grew so big I had to keep pruning them. Some of the orderly Privet Hedges did die. The Hybrid Willows did not fair too well. Only 1 out of 10 survived. I think it's my fault for putting them in the incorrect spot where the soil might have had a poor drainage problem. Only 1 out of 6 of the Mock Orange Shrubs survived possibly I put them into a poor soil mixture (clay soil). But, otherwise the experience was pretty good. I followed the directions on how to plant everything. I planted them a day or two after I received them. I also soaked the roots in water for a few hours before planting. The customer service was helpful. I think I would order from them again.

I order about $70 of trees and shrubs. All but one almond tree arrived in good shape and I planted them immediatly and they have budded and seem to be doing fine. Emailed them and they said they would ship the other tree out ASAP. I can't complain but I wish they would have checked a bit better.

After I ordered from this company I found your forum - I didn't have high hopes at all. I called the company to see where my items were (they did take a month to ship- a little slow) - they said they were in shipping and they would send a note to them to make certain they would go out. When I called the company I almost told them to cancel my order (based on all the comments). Less then a week later after my call my order arrived. I was pleasantly suprised! I only have one item that looks iffy - the other items arrived very healthy and in great shape. Great prices but slow shipping - so far so good on the growing too- I would take my chances and order again.

I ofered a little over $70 worth of plants from this company. The shipping time wasn't too bad but not as soon as I expected but the plants were DOA anyway. I mailed back the label-in this regard they were on the ball although I had to call them Long Distance a couple times to see about my order.
They finally arrived-all but one plant(said it was too late and they'd have to ship next year which sounded reasonable).
These plants looked a little better-but DORMANT is an understatement! None of them but the roses did a thing.
I now have sticks in my yard. I emailed the company to see what I could do--no response.Rather than lose out the 70 I spent(hard for my husband and me to come by)because I doubt they'll refund I'm going to see if they won't replace with some different plants and hope for the best.
I will never ofder ffom this company again. We get catalouges from them all the time-under the Four Seasons name as well as the whole list you see at Garden Watch.
Buyer Beware! Don't make this mistake. The 6 people who gave a positive rating we're probably just very lucky.

The company's policy of shipping "dormant" plants is a joke. We received 180 crown vetch, and NOT ONE was actually alive. With 48 Blue Mist shrubs, only three ever developed a single leaf. Of everything we ordered, maybe five percent of it actually grew for a single season.

The one year guarantee is another joke, as all they do is take their time and ship you dead "dormant" plants. There's no refund for anything, and after planting over 200 dead plants from them, that's all I'd accept.

Save yourself the grief and AVOID THIS COMPANY at all costs.

I made a joint order with a friend and had about as much luck as the others. It took forever for our plants to get to us - we called once to see what the holdup was. When they did finally arrive, some of the plants were seriously just "wet mush". Needless to say, they didn't do anything after planting. I'm now concerned about the bulbs we got because none of them have sprouted either. I just sent an email asking them to advise me whether it would be worth our time to have them send replacements.... I'm afraid we'll get the same kind of junk the next time.... Of course, its too late to ask for a refund. And I wouldn't be able to locate some of the "plants" I planted anyway - and they want you to send those back to get a refund?!!!?!!

Customer Service accused me of "playing games" when I called to see when my order would be shipped. I mean gee whiz, my check was cashed over a month ago, and they have not shipped my order and can not tell me when it will be shipped or even the date of the orders they are currently shipping so we could compare it to my order date. They could tell me that all the items I ordered were in stock. Man that sure put me at ease.

Who's the one playing games?

I couldn't talk to a supervisor. I couldn't cancel my order via the phone. I couldn't have them research my order because "it's not out of the ordinary". They do not respond any better to emails.

AVOID THIS COMPANY AT ALL COSTS.

I received all 20 of my plants today. Someone who has never planted something with bare roots before might have been disappointed upon opening the package. I ordered trees and shrubs and they all arrived bare root with little greenery. Having planted all my roses with just bare roots and no greenery- I know that bare root plantings can be busting with growth after a few weeks of dormancy. A small bare root rose that I planted at the end of last summer currently has climbed all the way to the top of my 12 foot front lattice and has about 10 roses in bloom, not to mention the 5 that I clipped off for a vase in the house.

All of the ordered plants and trees are 2 to 3 feet tall except for the hibiscus. The hibiscus have tons of thick roots so, I'm sure they will be fine. The Forsythia doesn't look dormant. It has a good bit of greenery and is really thick. I played the lottery with ordering 3 tree bargains. My tree bargains are red twig dogwood and smoke trees. They even sent me an extra bargain tree, plus a free gift of shamrock bulbs, tomato seeds and vine peach seeds.

The web-site said to allow 2 to 3 weeks to process the order and they will be shipped as the order was received. I received my order in exactly 4 weeks. I would have been content waiting until the beginning of June for the huge assortment of ultra-cheap plants that I ordered. Seriously, I was scared that it wasn't a legitimate business since I was able to purchase 20 trees and shrubs for $20 with only a $7 shipping fee. I was half expecting all the money to be deleted from my checking account. I was not. I have about a 75% success rate with anything I plant so if I get that from these shrubs and trees- I will be ecstatic. I'll keep you updated on how they do. At this point, I'm really pleased and feel like I found a great resource for all my future gardening.

Happy Planting- Natalie

I placed my order in March. After two weeks I hadn't heard from them so I decided to contact them. Although I couldn't get through by phone because it was busy I sent an email and got a response within 24 hours saying my order was packed and ready to ship. I received my plants and they are just as I hoped. The trees are small but the catalog said 2 feet and that's what they were. For anyone upset that they couldn't return their order because they didn't have the original packing slip I read in at least 3 different places on the package, packing materials, and instructions, that in order to make any returns they must be accompanied by the "original packing slip". The plants are all in a dormant stage - they aren't dead.

I made the mistake of ordering from these *people*...And in this case,ignorance was not bliss.
I bought $30.00 worth of plants. All the dog woods died,all nine *hardy* willows died, except one. The Beautyberry bush died and only two of three rose of sharons made it.
The irish moss also died.
They would not give me a refund cause I no longer had my purchase receat,yet they still had my info in their computer and could have looked it up.
I asked to be removed from their mailing list,but no go.
Each catalog I get from them goes into the trash now.
I'd not shed a tear if they were shut down and the owners did some hard time,but I doubt that will happen.

I have ordered plants from Plantron division companies several times. My experience has been one of mixed performance, depending on the kind of plant ordered.

Generally, their fruit trees arrive in good condition and perform well after transplanting.

In 2002, I received 9 apple trees from Four Seasons. Only one of them died after transplanting, never having shown a budding shoot. The other eight apples began growing well, through three were set back by deer before I began protecting them with wire cages and pepper wax. As of now, these eight trees continue to be growing satisfactorily.

This year (2003), I ordered two 5-in-1 apple trees from Plantron. Although it is too soon to issue a final judgment on their prospects, each of these trees has put out several growing shoots, and I don't see any sign of them failing.

Of six tree and bush cherries ordered from Four Seasons in 2002, four survived the first year and are still growing.

This year I ordered four Manchurian apricot trees from Plantron. All four of them are growing ok so far.

Plantron is, in my opinion, a decent source for fruit trees. However, they are not as reliable with the quality of their nut-tree and evergreen tree merchandise.

In 2002, I ordered and received three almond trees from Plantron, of which two died after transplanting and were replaced this year (again with almond trees from Plantron). So far, the replacements are growing ok and show no signs of failure.

In 2002, I ordered two pecan trees from Plantron. Both died after transplanting. I have not yet ordered replacements.

This year, I ordered three butternut trees from Plantron. One of them has shown a growing shoot. The other two remain featureless sticks. It may be too soon to pass judgment on them, as it is only April 20th.

In 2002, I ordered four hazelnuts from Plantron. One of them continues to struggle. The growth rate is bad, but the plant is not dead. This year, I ordered two replacement hazelnuts, and one has already budded a growing shoot. I'm dubious about the other replacement, however.

In 2002, I ordered three English Carpathian walnut trees from Plantron, and all of them grew but were so severely attacked by deer that their first year's growth was wasted. It is too early to pass judgment on their continued viability this year, though one of them has put forth a new growing shoot. I don't blame Plantron for the deer attack, of course.

In 2002, I ordered 60 Colorado Blue Spruce trees and received 59. Probably someone there miscounted. But I only needed 56 of the trees, and had three left over to give to a neighbor. But the trees arrived in dehydrated condition, and though I watered them, only one survived the summer. That one continues to grow at the edge of my yard today. I have decided to replace the evergreen border to my driveway with American Arborvitae from a different company.

I do not hesitate to recommend Plantron companies for fruit trees. But they seem to be a poor source for nut trees, and a careless shipper of evergreens.

Jerry Abbott

I place an order with this company online on March 7, 2003. I recieved a partial order March 30, 2003. All the plants and trees I recieved were in a dormant stage and upon soaking in water for 24 hours and planting the next day, all have survived. I made a call to customer service last week to check on the remainder of my order, I was greeted by a very nice reperesentitive and informed that the shippment had been mailed out two days before. Three days later I recieved the rest of my order. I will say, that the postal service between Il. and Ky. is extremely slow as it took 5 days for them to deliver my plants. Yet, I have no complaints about this company and I have placed another order with them.

I ordered hybrid lilies from four seasons for wedding favors last year. They arrived dormant, as I expected. In July, about a month after the shindig, my mom & I planted the extras in her cottage yard. We watered them well and mulched, but due to family 'stuff' didn't have time to go back & take care of them. Went back in September and the area was full of lily greens, despite an aweful drought. Planning on getting a few more items from four seasons this year for my garden. Note: most plants ship in a dormant state & will probably look dead. And try to plant right away - the longer the dormant stuff sits in plastic or a damp area, the more likely you are to KILL it.

By far, this was the WORST company I have ever dealt with. I placed an order which took forever to receive and when I finally got it, everything, and I do mean EVERYTHING arrived dead! The man who answered their telephone when I had called to complain, had a bad attitude and basically couldn't care less about the quality of their plants. They then went ahead and billed me twice on my credit card! It took me weeks, but I finally straightened it out. I would definitely NOT recommend this company as their plants are very poor as is their customer service.

I reieved a catalog and had my order filled out. Since the descriptions didn't have enough information, I did a little research on the plants I planned to order. I was shocked to find that 2 of the 4 plants were rated as terribly invasive. The Cardinal Autumn Olive was on the Ohio Department of Natural Resorces top 10 plants to avoid! Another site ranked Halls Honeysuckle as one to avoid at all costs. THese plants were descriped in glowing terms. The Olive was described as reccomended by the dept. of ag. and a great habitat for birds. I'm glad I did some research!

The company did not send the item I asked for and will not respond to any mail. I have sent by original packing and mailing label, 3 letters, and even sent a letter with a return receipt needed. It was signed and returned to me. That was 2 months ago. Been going on since Sept. 2002. I have now contacted the Illinois Better Business Bureau for help. I'm waiting now to see if Four Seasons will contact me. How can they continue to do business like that?? Wish I had known about this site before ordering from them.

I wanted to buy a few plants that I have not been able to obtain locally. I found this company by a search engine, and sent them an order for over 50.00. Then I just happened to find this web site after I was surfing for a while, and was floored by the overwhelming negative comments. So, I went back to their website to cancel my order-(not one hour later). To make a long story short, after numerous e-mails and threats, I did get a full refund- after 11 weeks. I thought a company could not charge you for plants until they were shipped to you. I feel very lucky that I got a refund at all after I read what some people have gone through. It seems that we gardeners are too trusting souls. Please do not order from these people, you'd make better use of your money by throwing it out a window.

Two years ago I learned my lesson when I ordered and recieved dead and rotted plants from this Four Seasons company. Now that I see the whole list of Plantron associated companies, I will avoid even reading any of the catalogs mailed to me. Any, and all catalogs that have the word 'Plantron' or Bloomington IL on them will be immediately trashed. If you have any problems dealing with getting usable replacements or refunds, God help you, as I think you can expect nothing more than grief and verbal abuse from their customer service people, IF you can get through their phone lines.

We moved into our newly built home almost 3 years ago. We ordered plants from maybe a dozen different vendors. Our experience with Four Seasons has been the most unsatisfactory and frustrating one imaginable. We ordered in the neighborhood of $300-400 plants. First, it took forever for these plants to arrive and when they did they were often nearly or completely dead. A large order of one plant was substituted for another (smoke bushes) without our consent because they were out of what we ordered. (Bait and switch) Several plants never arrived. We tried to contact this company by phone to discuss our concerns but they had no toll free phone number and the cost of the entire long distance calling process was entirely born by us. After one year, plants that had not shown any signs of life were dug up by my wife who sent them back to the company with shipping labels and a long letter of explanation. It tooks months and months to finally extract a refund coupon from this company. The refund naturally did not cover the plants that died and which we could no longer find the shipping labbels for even though the company admitted over the phone that their records showed exactly what we had ordered.
Finally, the next spring 2002, we sent the refund coupon and cover letter to Four Seasons and ordered new plants. Approximately 1/10th of the order was delivered and we have heard nothing further. I just (on 2/24/03) wrote to the company to ask "what now" and got an automatic e-mail response that said something like .....send them a letter and shipping labels for the plants in question. Well how does one do that when the plants in question never were sent to us? Plus they now have (through previous correspondence we have had with them) all our shipping lables so NOW we have NOTHING to pursue this any further. We are not going to deal with this sham of a company any further because it does nothing but frustrate us for nothing in return. If you are thinking of ordering from this company please, please, please do not... save yourself a LOT of money and frustration and run... don't walk to a different supply house/firm. Our loss is now approximatley $100 in dead plants, $75 in undelivered plants plus months of failed correspondence with indifferent individuals, approximately $20 in phone calls, $7 to ship dead plants back to Four Seasons and 3 years worth of frustration with a company which couldn't care less. It might be worth noting that my wife is a master gardener with 45 years of experience. She belongs to several garden clubs and we will the best we can to encourage all our friends and acquaintances to avoid Four Seasons Nursery. PLease feel free to cut and paste and mail this message on to your friends to help them from falling victim to this unscrupulous business. Thanks.

I made the big mistake of ordering $98.06 of dead plants from this company. I have called and written them three times each to ask for something to be done. Nothing has come about. Tonight I sit here working at my computer typing a letter to the BBB of IL and my last attempt of communication with this company.
GOOD NEWS, I CALLED THE NATIONAL HOME GARDENING CLUB AND THEY SAID THAT IF THEY RECEIVE TWO MORE COMPLAINTS ABOUT THIS COMPANY THEY WON'T LET THEM ADVERTISE, THEY ALSO ENCOURAGED ME TO WRITE A LETTER AND THEY WOULD PUBLISH IT! So I guess I better sharpen the pencil and get writing because after reading the other comments about this company that will probably be my only satisfaction. Live and learn I guess. To bad it had to cost me $98.06 before I found this website. Guess what? It's on my favorite's list now! Thanks for doing it!

ORDERED 20 PRIVET HEDGES. RECEIVED THEM MONTHS LATER MOLDED AND ROTTEN. SENT THE LABEL BACK FOR REPLACEMENTS. RECEIVED HALF OF WHAT I PAIDED FOR AND OF COURSE THEY TOO WERE DEAD OR IN THE PROCESS OF DYING. I HAD 3 TO LIVE BUT I DON'T THINK THEY WILL MAKE IT TO SPRING. I JUST PLACED ANOTHER ORDER (YES I PAID FOR THEM AGAIN)FROM DIRECT GARDENING/ FOUR SEASONS WITH A LETTER REQUESTING HEALTHY PLANTS. I WOULD NOT HAVE ORDERED IF I WOULD HAVE SEEN THIS FIRST.

I placed a $44 order with this company in Sept. 2002. Never receieved anything from them, and my attempts to contact them resulted in rude communications from their customer service office. Turned the matter over to the FBI. I'm not surprised by this type of rip-off, but I do wonder how much more of this type of shoddy "business" Americans can put up with . . . Every time we are cheated we lose a certain amount of our innocence, and willingness to trust the other guy. Was this company, CEO'ed by Richard Owen, totally absent to the events of 9/11? How does he sleep at night? Just wondering . . .

I ordered $70 worth of stuff from this company last spring (Spring 2002) and right after ordering found several Internet sites saying it was all a scam and boy did I feel stupid. But then, it didn't turn out so poorly. I mean, sure, many of the plants arrived in poor shape, but for the price, I didn't really expect that much. Out of probably 20 trees/shrubs, approximately 5-7 have survived... and it wasn't really all that surprising because the things that died, I rather expected to die because they weren't quite right for my soils and we had a really bad drought this year. But the sand cherry and the forsythia and the lilacs did fine (I knew they should grow here) and then the five roses were pretty decent (four of five were definitely alive)... but they died due to dog exposure (MY fault). Of course, it took about 9-10 weeks to get my order, and I will NOT order from them again, but my experience was not completely 100 percent awful. You get what you pay for!

Kristen

Thankfully I did not spend as much as some I have read about. However the plants were inferior and all but the hydrangeas have died. If they make it through winter it will be a miracle. the hydrangeas were planted in good soil and fertilized as directed and the growth was minimal.. I would never order another product from this company but would like to see this companies operation some day for myself, just to satisfy my own curiousity.The old saying applies here "BUYER BEWARE"

There are about a half dozen "nurseries" shipping from the same warehouse and I would not give a penny for any one of'em...plants very often arrive half dead and do not survive...oh yes, if you complain loud enough they will replace and very often with plants that are no better......there is better luck with the shrubs than with perennials but even then you 'takes a chance' HW

The very worst rubbish I have ever seen........plants were replaced with equally bad rubbish....am now waiting for another replacement....must admit my hopes are not high and the main reason for this replacement is so that they do not get away totally scot free.

Yorkshireman....60 years plus experience...so why did I buy in the first place....to check 'em out.

Like most folks probably, I get several catalogs with aninternet link to this site: http://www.cometobuy.com that is redirected then based on the code on the back of the particular book you have.

By chance, I choose Four Seasons among others and before I knew about this watchdog site.

In early May, I placed two orders -- one for myself and one for family members in another state. Seven weeks later, I hadn't heard or received anything. When I contacted the company with explicit details about my order, I received this curt reply with the word "after" written in bold red and a real customer service person identified merly as "ss" (as in bad service is a secret here?):


"It typically takes approximately 3 weeks to process an order AFTER we receive it.

Then they are shipped out in the order they are received and delivery through the mail takes between 7-14 days.


Thank you,
Customer Service

ss"

Both orders arrived shortly after this to my address. My family members never received anything.

Of the dozen or so plants that came, four have not made it, and I won't be bothering to ask for replacements or a refund. Given my own experience and the testimonials here, I think it would be a waste of time.

I'll never order from another company without checking here first, and I do wonder how companies like this continue to exist.

I ordered $130 in plants last fall. When they arrived, they were moldy and slimy -- obviously dead. I called immediately and asked for a refund, but was told I could not get a refund till spring, and only then if I planted e everything and it did not survive the winter. I planted, mulched and irrigated about 75 trees, none of which showed any sign of life this spring. When I called, I was issued a 2-for-1 coupon -- If I spend another $130 (foolishly) with these con artists, they will match it with another $130 worth of possibly dead plants. I asked again for a refund and sent a letter explaining why. That was 2 months ago, and I heard nothing. Today I called, and they told me that the request had been denied.

I plan to file a complaint with the postal service office listed here.

By the way, I find that Gurney's has comparable prices, much better viability here in Colorado, and nice customer service people.

I placed an order in August of 2001. In mid-September (9/25/01), I was told that they were shipped already on 2 dates in mid-September. I believe these were the 16th and 19th. I received my order in mid-October. Since the plants were shipped in a "dormant state", I didn't expect much growth in 2001. I figured I was getting a good deal when I placed the order. The person taking the order was very friendly. Fast forward to 2002, not much is still happening. I have sent letters on June 17, 2002 and July 8, 2002. Funny, my letters did not get returned either. It is now July 19th. I have not received a letter, or an acknowledgement from this company. I had waited until June to see if anything would come up. I sure wish I had read the comments in this site before placing my order. I did not see a specific address for customer service, but I followed the directions and included the original shipping labels. If I don't get a response soon, I will be seeking restitution.

April 15, 2002 i ordered 92.92 worth of plants from this company. Mid June I received only 5 pieces of ornamental grasses. I was put on the merry go round with them like the rest of you. If you are dissatisfied with this company get in touch with the post office and fill out the mail fraud form http://www.usps.gov. also write to Bureau of consumer protection Division, Attorney General,100 Randolph Ave 12th floor chicago ill. 60601. also Consumer Fraud Bureau same address only 13th floor. Perhaps if we all contact these places we will get some action!!!!!

I ordered quite a bit of material from 4 seasons this year. I had placed small orders over the past several years with pretty good results. My goal was to plant an orchard and berries for my children and grandchildren. Understand that I have two degrees in horticulture so I generally know what I am doing when it comes to plant care. However, I have not received part of my order and it is now July. I have been unable to get anyone to answer the phone or it is constantly busy. Out of the 3 types of strawberries I ordered (25 each) only 50 were shipped and of those 50 only 21 plants have survived. I ordered 6 forsythia and 6 bridal shower spirea. None grew. I ordered 4 blueberry bushes. None have arrived. I ordered raspberries and blackberries that have never arrived. I ordered two laurels and one came covered in spider mites and died several days later in spite of treatment. The other is barely hanging on, but I am still working on it. I ordered 7 grapes of different varieties. I think two might survive. Overall, I am totally disgusted. Four Seasons is part of a conglomerate group of nurseries. None of them is reputable. If you see one of those newspaper type catalogs, throw it out. Don't waste your money, your time, or your precious planting season on this junk.

My friend and I decided to place a trial order with Four Seasons simply because the prices were so low. We did receive our product, June 25th, although I'm not sure when she ordered it. The 6 hibiscus roots seem to be viable with a few inches of green shoot. I planted my 3 today, June 26th, in Northeast SD. We will see.

ordered 3/4/02 it is now 6/1/02 still no product. this must be the perfect scam nobody does anything about it. please teach me how to do this without getting caught.maybe if enough of us got together we could do something about it

I wish I read the comments before ordering from these people. My order arrived in a plastic bag--everything was dead/dry/mangled and they were very tiny. Do not order from this company, you will be very disappointed.

Placed an order over 4 weeks ago, still nothing. Sent email, they responded with it takes 2-3 weeks to process order, but they were real happy about cashing the money order (won't do that again). Sent email to them today, telling them I want my stuff or refund my money (can't even find an order number). I don't want to hear about climate shipping, by the time it gets here the season will be over anyway. I've learnt my lesson. I'll stick with the well known nursery companies that I grew up with.

I ordered $100.00 worth of stuff from Four seasons nursery. Hardly any of it grew. The phone is never answered.