Comments regarding Greenwood Nursery

I ordered 10 burning bushes, 3 blood grass, and a patriot hosta from Greenwood this spring. I commend them for shipping out exactly when they promised, and the packaging was good when they arrived. However, I am a little disappointed in the burning bushes. They stated that they would be "9 to 15 inches branched" and they are mostly single stem twigs. They will look hilarious next to the Red twig Dogwoods that I ordered from Miller's that were advertised to be "1.5-2 ft" and are actually 2.5-3 ft very branched healthy shrubs. I guess I will just have to baby the burning bushes along.

I just found this site while trying to locate a better company for both customer service and quality. In 2004, I ordered three "premium" redbud trees for over $150. I had one die immediately and the other two didn't make it through the winter, after carefully watering, etc in our harsh Colorado climate.

I also had been given a "bonus" 25 butterfly bushes for my expensive order and all 25 were dead in the dirt with never a leaf or sprout of life. I mentioned this to Steve and Cheryl and they didn't seem to bat an eye to my displeasure. I corresponded probably a half of dozen times with them and neither offered any replacements trees or mentioned their guarantee. Not until I actually brought this up on the 6th or 7th email did they even acknowledge a guarantee.

I would look elsewhere if I were you. The roots on my trees were also severely pruned back and I wonder if this was the cause of all three not making it a year planted. They, of course, seemed to always think it was my faulty planting skills. I planted over 30 total plants that spring and only 5-6 things died, all 3 of their trees and 2 potted groundcovers plus a potted lavendar from Home Depot. I don't think I was particularly poor at my tasks as all my holly bushes (7) and juniper tree and Dogwood tree and barberries, boxwoods, cotoneasters, hibiscus, and even two roses did fine!

You be the judge but I think for the price and poor service, go to your local nursery or HomeDepot, Wal-mart for that matter for some things!

I bought 5 plants from them. All the plants look very sick. One is just a dead dry stick without any label. One plant is very tiny, so the price is extream high.The customer service is very very poor.

I ordered bareroot groundcover along with a few shrubs from Greenwood, upon arrival I was very surprised on the condition of everything. Customer service was wonderful, packaging was exceptional...have already recommended this company to others, and they are satisfied as well.

I purchased 13 Knockout Roses, 5 Japanese Snowball Trees and 1 Nikko Blue Hydrangea from Greenwood Nursery this Spring. The plants were all packed very carefully and received in near perfect condition - it was quite an impressive packing job. One of the Knockout Roses suffered root damage from the journey, but the company is sending a replacement for free.

The Knockout Roses are a bit smaller than I expected, and vary in size from 5 inches to 12 inches, but they seem to be of quality stock and should even out soon enough. They were shipped in 1 quart containers. Several of the little bushes already have buds on them, and one of them is in bloom right now. It's a tiny little plant, but the bloom is beautiful. I hope they grow fast! The company also offers roses in 1 gallon containers, but they are significantly more expensive, and since this is my first season gardening, I didn't want to invest that much money into something I may kill.

The Japanese Snowball Trees were shipped bare root and tightly wrapped in soggy shredded newspaper to keep them moist. The trees stand about 3 feet tall and have seemingly healthy root systems. They have been planted for less than a week now, but I see no reason why they would not thrive.

The Nikko Blue Hydrangea was a lot smaller than I expected, but it is very healthy and vibrant. The leaves are firm and a beautiful bright green color. I noticed after three days of being planted in a large container though that the leaves were wilting and turning brown, so I dug it up and found that the roots were browning too. I called the Customer Service Department at Greenwood Nursery, and the agent told me to plant it in the ground, because these plants are not recommended for containers. After just one day of being in the ground, the plant has perked right back up!

The only complaint I have about Greenwood Nursery is that they do not provide enough information on how to plant and care for your newly planted items. I'm not sure when I can start fertilizing my roses, how much to water the plants or what plants can be placed in containers. I almost killed that poor little hydrangea due to ignorance. It would be nice if their website contained more comprehensive information on things like this. It would also be beneficial if their boxes were stamped "fragile". They do such a great job packing things, but the UPS man playing "Kick The Cheat" could still harm the fragile contents.

I will certainly be ordering from Greenwood Nursery again in the future, and they are at the top of my recommendation list for online gardening retailers, unless of course all my plants die.

I ordered 3 butterfly bush and 50 Siberian Elm trees from Greenwood at the end of February. They arrived nicely packaged and the 3 butterfly bush are doing well. Of the 50 trees 49 are doing well and growing as fast as promised. They were leafing out the day after I planted them and they were sent dormant. I am not upset that 1 plant out of 53 plants is not doing well and the others are prospering. Those are pretty good odds to me. I will definitely order from them again.

I ordered several tree's and shrubs from Greenwood last fall, there was a mistake made with my order, and they were quick to fix it. But only 2 of the 5 Viburnums I ordered survived and all the free Burning Bushes died.

I received my order in very good condition today. It was packed well and they were all healthy. I will order from them again.

I was left high and dry by another source who suddenly declared “item no longer available” a month after I placed my order. Searching again, I found Greenwood had the same tree in stock and at a better price. They sent two excellent “Magnolia Jane” within a week, no problems. The trees are larger and much nicer than what I was expecting. I feel pretty good about the other place canceling my order now!

I ordered the 5 crape myrtle collection. After about three weeks the order showed up on my doorstep. I opened the package and the plants were pretty much dried out. I planted them in pots and watered them daily. After a couple of weeks three showed signs of life the other two looked like there was no chance. I kept warering them anyways. After a couple more weeks the three were really staring to grow. The other two were just dead sticks. I emailed the company and no one ever returned my email. Well one is blooming and the other two are really growing. I was still mad about the two that didn't make it. I really wanted the peppermint colored plant (one of the two that never grew). Anyways I emailed them them the second time. Guess what no response. So much for their fantastic guarantee!! I will not do business with them again. BEWARE

This is a great company to do business with ... they appreciate their customers. I ordered several trees and one arrived broken. I tried to nurse it along, but it died. Cheryl cheerfully answered my e-mail and sent a replacement plant in about one week. It was larger than the originals. I will definitely order from this company again!

I recently bought few Hydrangias, Bradford Pears, Weeping Cherry, Yews and Hostas from GreenWood Nursery. My experience has been unquestionably awsome. Even though the pears were bareroot and did not take the travel from TN to Connecticut well, they were extremely cordial and immediately offerred to send replacements. All the flowring shrubs I bought from them have come up beautiful. I expect blooming next year and judging by the healthy foliage, I wont have any trouble there.

I have to give special recognition to Indy Jones who is extremely cordial and knowledgable and she made my experience with Greenwood a very pleasant one.

I would shop here again.

Vinod

I ordered from Greenwood because of their high approval rating here. Most of my plants arrived in great condition. I did order 3 yews which were a very good size but were very yellow. I checked the website and the picture there also looked yellow, so I felt maybe the plants were supposed to look that way until they broke dormancy. After about 6 weeks, only 1 had any growth and the other 2 were mostly brown. I emailed them and they sent 2 more out very quickly. Compared to many other nurseries (both on and off the web), I feel that Greenwood is responsive and their prices are reasonable.

I ordered two bare root annabelle hydrangeas and they look like they will do very well. They were a bit pricey but I couldn`t find that variety anywhere since it is late in the season. I`m pleased with the 10% first order discount.

Now I must go get these future beauties planted. They look like tall sticks with buds breaking through around it and big roots. My husband laughed at them because he was imagining this big bushy plant with huge white flowers. I can`t wait to get them growing.

I ordered cinnamon ferns and Rose of Sharon bushes from Greenwood this spring, and was pleasantly surprised at the size and good health of the product. I was contacted twice by email about shipping status, and the packaging was very good. Everything is growing, except one fern that I believe was eaten by my dogs. I would definitely order from this company again.

I ordered 10 Forsynthia bare-root plants on-line. Was told they would ship the week of 5/23/05. I sent an e-mail that week asking when they would be shipped. Received a response the following day, and a FedEx tracking number. The plants shipped as promised. Packaging was very good, but the S&H fee is a little high in my opinion. Plants arrived alive and in good shape and were planted immediately. They were received without any buds, but after about a week and a half, all are showing signs of life and have begun budding after daily watering. Price for the plants was very competitive. Overall a good experience. I have ordered from them before, and will again if the need arises.

What can I say? You can't beat them for the price if you have alot of space to fill. When my Carolina Allspice failed to leaf out, Cheryl cheerfully sent out a replacement order. This was after I kept her on the phone talking about my many rose bushes, lol. She could have probably cared less but the important thing is... she sounded like she did. We exchanged some gardening stories and she is just an absolute doll to talk to.

On May 3, 2005 I placed my first order with this company partcularly because of all the positive reviews I read on this site. Unfortunately I still have yet to receive my order and when I phoned to follow-up on it I had the additional surprise of having a customer service agent snap at me on the phone that the orders were still being processed and to wait for Fed-Ex to email me my confirmation date and hang-up the phone while I was in the middle of talking.

If this is how Greenwood Nursery appreciates and takes care of their customers I'll take my business elsewhere where its appreciated and I am treated respectfully. I have emailed the owner of my experience and await his response.
So unfortunately I cannot leave any positive feedback after this negative experience.

I ordered 5 tree hibiscus and recieved 6, what a nice surprise. These are the size of 1 I have had in the ground for 3 years. WOW I am very pleased they are bigger and better than I had expected! I will be doing more business with this company. This was my first order with them, but certainly not my last! Also the emails as per shipping and billing were great. Have no fear with this company.

My first experience with Greenwood has been good so far. I ordered Green Giant Cedars, some Fountain Grass, and Daylily bulbs. The order was shipped promptly, was well packaged, and arrived in good shape. I received Butterfly Bushes as a gift. All the plants appear to be doing well - except for the five Butterfly Bushes I took down with the riding lawn mower (maybe I should paint the bark fluorscent orange).

Very businesslike operation (that's a complement). They didn't bill my credit card until they shipped. Everything arrived well packaged and alive. Ordered 75 of a ground cover and got 87. They were very pleasant about replacing items that didn't make it and didn't ask about why (wasn't their fault.) Have dealt with them three times and will again.

The customer service for a simple question was so poor I won't be ordering from this company. Nasty, surly responses don't win customers!

Wow! This was my first order with Greenwood Nursery and I am very pleased. They sent me much larger plants than I had expected and they were packaged very carefully. I took advantage of their first order special with free shipping and an extra discount and really got a great deal, too. I will definitely be ordering from them in the future.

I ordered 6 wisteria plants and one dogwood tree online. The order was processed quickly and efficiently, and when I phoned in with questions my questions were answered patiently and in very thorough detail.
The plants arrived in good shape, well packed and are adjusting well to their temporary indoor accomodations until they will be planted in the yard in the spring.
I am very happy so far, the pricing was very good and the customer service incredibly pleasant.

I absolutely love this company and they have never failed me. I have always ordered my ferns from them (never any trees or bushes).

My first order a few years ago was for 10 lady ferms which arrived in good condition and grew nicely. Last year I ordered more ferns including cinnamon ferns which were extremely large.

This year, I have ordered more ferns (would you guess ?) and a hydrangea plant. If they arrive in similar good condition as other other merchandise, then I certainly have no complaints.

The company has always provided very helpful customer service and been able to accommodate all my demanding requests for special shipment dates, etc.

I would not hesitate to order from them in future.

I recently ordered quite a few flowering shrubs - Autumn Olive, Russian Peashrub, Dwarf Burning Bush, Lady Stanley Hibiscus, Japanese Snowball, Red Twig Dogwood. As with most everyone else's experience, the order arrived in a timely fashion, and the roots were very well packaged in wet shredded newspaper wrapped in cellophane. So far in the two weeks since I've received them, I have planted over half (I ordered around 125 plants). All that aren't planted yet are doing fine sitting in a bathtub in the dark where I spray them periodically. The sizes of all the plants were as advertised, except for a couple of Autumn Olives that were tiny sprigs, and one of the Japanese Snowballs was dissapointingly small. However, I haven't complained because I have plenty extra, and some of them were larger than expected, so fair is fair. I will update this after all are planted and I can see how they are doing. So far, some of them don't show signs of budding yet, but do have green in the stems, so I'm not worried. None of them appear dead, and all roots appeared healthy.

Last year I bought Russian Olive trees; they arrived just fine and are doing quite well. This year I bought some wisteria. They came promptly, well packaged and are doing great.

I ordered and received a fairly large shipment within two weeks. Nicely packaged and all in good shape. Another on-line place sent me dead looking twigs loose in a long green plastic bag. The roots of these plants were wrapped in wet newspaper and celophane. I ordered forscythia, lilacs, crepe myrtle, creeping phlox, and hybiscus with a bonus of 25 butterfly bushes and a set of gloves. All have leaf buds or some sign of life. After I planted the crepe myrtle, I stood back and looked at them. You can't tell I didn't buy them at a local garden shop. I'm so excited to see them grow.

Very pleased with my order! Received my order of 4 cleveland pears, 4 maples, and a PG hydrangia. Packed great and in a cardboard box (used the newspaper shreddings in the chicken coop, thats a plus). Well branched plants with buds. Even sent me an email so I could track my shipment and did not charge until close to delivery! Got 25 free butterfly bushes and free gloves! Would order from them again!

I have ordered 3 times from this nursery and so far my feelings are good. I have to agree with a former respondent in the area of root pruning of trees. Receiving a 5' tree with its roots so severely cut was disconcerting. How does one plant a tree like this? There's nothing to hold it in the soil. Hope my $75 red bud has more of a root system. The rest of the two orders received have been good sized and viable with one exception and that was remedied immediately. They are quite responsive and their packaging very well done. Their prices are great on shrubs and decent on trees.
Overall quality is quite good. hope my root-challenged Kiku Shidare survives and thrives.

I ordered a white flowering redbud, a 'Venus' Rutger's hybrid dogwood, and 60 Phlox subulat. The phlox are fine, but the redbud was so severely root pruned that I doubt it has any chance of survival - roots pruned to < 6" on a tree that has five branche about 6' in length. Ditto with the 'Venus', although it is only about 2' tall, but again with severely pruned roots. I will update this to positive if the redbud and dogwood survive and prosper.

In February, I ordered GreenGiant, Rugosa, CrypeMyrtle, Redbud from Greenwood Nursery. They're shipped promptly. They packed so well that the free butterfly bush survived almost three weeks in the package with no water.

The CrypeMyrtle and Redbud are of decent size. They're survivng well on our hill. You can't beat the price and quality on the Redbud from Greenwood.

The GreenGiant and Rugosa came much much smaller than I expected (similar ones I ordered from another mail order co was substantially larger and stronger and about same price). I don't think they'll survive our rough weather here but we'll see.

Overall, my shopping experience with Greenwood has been good. I will order from them again.

Ordered three weeping cherry trees. They arrived packed well. One was well branched and had a good sized root system. The other two were twigs, no branching at all and the root systems on both were no more than three inches long. Their reply was that they came shipped that way from their supplier and that if I took care of them they would do fine...poor excuse, Bottom line is that the price should reflect the quality of the product and the service. They are no scratched off my list.

I wanted some bareroot trees for late fall planting. My husband laughed at me because I was like a child at Christmas, opening presents when I received my order of a forest pansy redbud, a yoshino cherry, a robinson crabapple and a set of 5 weeping willows. The redbud is magnificent, like a tree I would buy at the best local nursery (not what I would expect from an online order of a bareroot tree.) It's about 6 feet tall with a thick trunk and tons of branches & roots. The cherry is better than expected. The crabapple is the smallest, but still about 4 1/2 feet tall & passes the scratch test. The willows look great and are well over 6 feet tall. The order arrived in about a week, and with my new member discount, I got 8 large & healthy-looking trees for a fraction over $100. Unless I didn't do my homework right (zone, soil, etc), they should do well. Plus, I got free shipping, free gloves & a bunch of free butterfly bushes. I will definitely order from them again.

I ordered three trees from Greenwood. They offered some I couldn't find elsewhere and the price for single trees was good compared to nurseries. (Many of their trees are offered only in large groups.) In the first order they sent two trees, one of which was the wrong kind. I immediately contacted them via e-mail and received a reply within 24 hours. They shipped out the other two trees the next business day and were very polite in the process. The correct trees were received two days later via FedEx. The trees are beautiful bare root trees, large and well-packed. I plan to order some of their shrubs and perennials in the spring.

Based on the price, I took a chance ordered 10 Burning Bush - Dwarf Winged Euonymus from Greenwood Bursery and couldn't be more pleased. Not only did I get a 10% new member discount, but I also got free shipping and my order cost just over $20! They e-mailed me a couple of times to verify shipping. I had to respond to their e-mail to let them know that the date was fine before they would ship anything out. I received my order exactly when they told me it would be there. The packaging was great. They also sent along with it additional discounts for future orders. Within two weeks of planting, half of the bushes had new growth. Based on what I paid, I would have been happy with just that. After three weeks, all of the bushes had new growth. It has now been a month and a half since the bushes were planted and they are really doing well. I am very impressed and will continue to do business with this company.

I recently ordered 50 Western Sand Cherries. Was emailed immediately with the status of my order. Was also emailed with the expected delivery date and FedEx tracking number Everthing was well packed for shipping and the trees arrived healthy and ready to plant and at the right time for my zone. Communication was excellent and the price was fair. I would order from them again without a second thought.

My first order with them. Picked them mainly because I needed 450 groundcover plants and they were the cheapest for these plants. The plants arrived well packed in groups of 25 and all on very good shape. No dead plants, no wilted or small plants.

When you register, you get 10% off all orders for the first week, so be sure to register only when you are ready to order. Also received free shipping and 25 small butterfly bushes free (not sure what to do with that many - guess I'll give many to friends).

I ordered 2 Northstar Cherries and 1 pink crabapple. Not only did they come in great shape, they were bigger than I was told and they were just setting bud, ready to be thrown in the ground. I got an email stating the day they would be delivered and got out there that morning to dig the holes and prep the soil. I had just finished the last of it and the FEDEX truck came right up to the curb. The trees were packed well, clearly makred and were healthy. I put them in the ground within 20 minutes of them coming off the truck. I can't say enough good about these folks and I garden by mail a LOT. I understand that not everything goes perfect when you order by mail, but his prices were GREAT and I was expecting much LESS in the way of service and plant material. He surprised me and I couldn't be happier! As a matter of fact I am ordering 50(!) lilacs from him to screen out my neighbor, and I eagerly await them!