Comments regarding Greenwood Nursery

Cheryl Jones was execeptional. I called her on Monday to order a plant that several other companies wouldn't ship until fall. I received the plant 2 days later. And what a plant. I have ordered this plant from other nurseries and yours was 30 times larger and in great condition. I will recommend your company to all of my gardening friends. Thanks, again, for outstanding service and products.

Bill Randour
308 Sixth St.
McDonald PA 15057

Received 25 barberry plants last fall. NONE survived the winter. Rep said send pictures and replacements would be considered. I sent the request and pictures. Two weeks later I sent e-mail inquiry. No reply received.

I ordered 12 lirope from greenwood nursery, they arrived yesterday. The packing was wonderful and the plants are superb. I would recommend them to all of my customers. I am in the greenhouse business.

Our plants arrived on a Friday afternoon and we planted them the following morning. First of all, whoever packed these plants is a true ARTIST! Everything was perfectly wrapped and coddled to prevent any possibility of damage in transit. A real work of art by someone who obviously cares.


When we saw the plants, we were amazed. We are used to seeing tired, droopy, depressed-looking plants outside of garden centers. The plants we received were bright, fresh and very healthy. After looking at the online Planting Tips, we planted them all and they look great.

In June of last year I ordered 10 Cinnamon fern from Greenwood at a price that I thought was too good to be true. I was right it was too good to be true! The bareroot fern arrived and appeared to be very old (black no signs of life) but I planted them anyway in rich well textured highly organic soil. In the following months only one of the 10 fern grew and that one a year later is still struggling for life, one frond at 4" high. I assume that when a person orders fern from an online nursery that is because what they actually want is living fern. Should I not expect a live plant even for a great sale price? I will not buy anything bareroot online again at any price and I will certainly not buy anything from Greenwood Nurseries again. I post this message on behalf of other unsuspecting customers who simply can't resist the price of the fern.

"

After much searching for this customer in our database, we cannot narrow it down to just one person that might be listed as “Healsing”. If he/she would like to contact me personally, I will be happy to try to work with them to clear up any hard feelings. lori@greenwoodnursery.com
I can address the issue at hand right now.
This is the link to our guarantee page. http://www.greenwoodnursery.com/page.cfm/11587

If you will notice there is a section that states:
PLEASE NOTE: Our guarantee is void when customer orders plants not listed for their growing zone or requests shipping outside our recommended shipping times. Planting instructions are provided for our customers. failure to follow these recommended instructions voids our guarantee.

If you will notice, this customer ordered Bare Root material in June. June is a VERY hot month for planting as well as shipping. All sale prices are on end of season stock. If the customer would like to purchase these items, the customer is aware that transportation to various areas of our country may take a few days. This is why they are on sale. This fall, when we have new stock on hand, it will revert back to original pricing.

Heat stress will wilt leaves on almost every plant, unless it is completely dormant. It may not kill the plant but leave it very stressed for that growing season. This is a factor the customer will weigh in on their decision to buy the plant material or not.

As for the Bare Root vs. the Container issue, that is up to the customer in most cases, with the exception of the west coast states. Their Dept. of Agriculture requires ALL plant material to be brought in as bare root material. This is point-blank, no exceptions. (Since we really don’t want to face federal fines, we tend to follow the rules, on this one particularly.) Container and bare root are both cared for the same way. We place a moisture retention gel on the bare root material and wrap it so that the moisture cannot leak out.

If anyone has questions on plant material or shipping or growing, don’t hesitate to call or email us. There is a combined 40+ years of nursery experience in this little office itself and if we can’t figure it out, we will work to find out the right answer for you.

And if you are “Healsing”, please contact me personally.

Lori Boyd
"

Thank you for my 5 beautiful Yoshino Cherry trees. They were packed well, arrived when you said they would and have been robust from the day they arrived. We planted them 2 weeks ago and already they are blooming.

Last fall I ordered a Redbud Lavender Twist. It did not arrive until this month (which I was told upfront). The plant arrived expertly packed and was 4 feet as advertised. I planted it, it has leafed out and is looking very happy. I will use this company again.

After initial email questions I had - including advice on plants that would fulfill my needs - were quickly and thoroughly answered by the owners, I took the plunge and ordered 15 plants! Never before have I been so pleased and satisfied with the packing, healthy condition, and size of any catalog or internet order! In less than 2 weeks since receipt, my new bushes were doing great. And better yet, I don't have to use a magnifying glass to locate them in my landscape - no wonder I'm so excited to have found Greenwood Nursery.

Past experiences with other companies have been marginal, at best. And I've tired of later calling to report of failures. It's fine to offer guarantees on stock but, as a customer who'd rather not spend additional time awaiting replacements AND the delayed growth of item(s) ordered, I much prefer dealing with a company that does it right the first time and delivers what it promised.

For time and money well-spent, I'll return to Greenwood for any future needs!

I received the healthiest, most well-packaged and most mature ornamental grasses of any company I have ordered from over my 25+ years of gardening.

I have been ordering trees and plants from Greenwood for three years now, and have always been very pleased with the quality of merchandise received. They are reasonably priced with fast shipping and always well packed. Highly recommended.

"

Woweee a 3peat!! I am glad that we can provide you the comfort of knowing that we love, care for and handle our stock so that when you get it, you are happy to plant it. We look forward to hearing from you again!

Happy Gardening!!

"

I just made my very first purchase with Greenwood Nursery and it was great. Barbara was very helpful and saw to it that I recieved my Hopi Crape Myrtle in a swift manner. It was packaged with care and very stately and healthy, I must say. I planted it right away and it's stunning for its size. I am looking forward to watching it thrive. This was a very nice experience, the customer service was top notch and I will be back.

I received my Akebono Cherry and Flowering Bradford Pear Trees. They came in excellent condition are healthy and budding. I have referred many relatives and co-workers to your nursery.

This is the first year that I have made plant purchases over the internet. I tested the market making purchases from a number of Nurseries, Eburgess, Honeycreek, and Direct Gardening as well as yours. The first thing that I noticed was that your prices are higher than the others. When I compared the products that I received from all the nurseries, I can understand why there is a price difference.

The plants I received from the others were smaller than what was promised, some were dead, and some were missing item. The ground cover was so small it was difficult to find in the bag. Their shipments were poorly packaged which accounted for some of the poor conditions of the plants. Some of the packages took well over a week to get here and they are not much further away from me than you are.

Both of the shipments I received from you were professionally packaged, and arrived very fast. The hybrid Poplars were all larger than I expected and some larger than what you advertised. The second order was Yashino Cherry trees and Pink Flowering Almond. This order was also professionally packed, delivered very fast, and contained plants larger and in better condition than I expected.

I guess the results of my testing of the market is simply "YOU GET WHAT YOU PAY FOR" Next spring when we get ready to plant, I will not be fooled by cheaper advertised prices. You are now the only mail order Nursery for us.



Thanks

Great company........everything was in terrific shape......plenty of root system and the plants were of good size and had extras in the pkgs too...........Will do all my shopping at this web site from now on for live plants.........Keep up the good work..........

I have ordered from this company for 4 years now. The quality of their products is exceptional, the vast selection each season along with their reasonable prices make it a pleasure to use their company. I have only had one instance to contact them, the staff was friendly, courteous and very helpful. I enjoy Steve and Cheryl's newsletters, get great ideas from them. It is easy to see that they love what they are doing. I will continue to use this company each season for my gardening plans and dreams.

"

I showed your comments to the owners and I wish you could have seen the sparkle in Cheryl's eyes. They really do love what they do, Steve has been in nursery business for 30 years and Cheryl was raised in it from birth.

Thank you for your repeat business and your kind comments! (and its also nice to know we have customers so close to us in TN) "

I ordered from this nursery for the first time and received my order last week. I could not believe the awesome quality of plants. I ordered 20 Forsythia - Lynwood Gold. I will not hesitate to order from Greenwood again.

I ordered 5 green giant trees from Greenwood last year, which arrived healthy. As described on the nursery's website, the trees are growing quickly. Because of the positive experience last year, I decided to purchase eight ornamental grasses, which are not sold by local nurserys in my area. Upon arrival, 7 of the 8 grasses looked great. After two weeks, I emailed Greenwood and notified them that the 8th grass had no growth upon arrival and still appeared dead. I also explained that while 2 grasses of the same type had growth upon arrival, no further growth had occured. Rather than question me, Greenwood admitted some of the grasses had not broken dormancy and notified me that three new grasses would be shipped to me free of charge. I will definitely order from Greenwood again.

"

I know exactly which grasses you got! Our vendor now does too!!! Many of the customers that received these two grasses have already called in. As for the rest of our customers that bought these, we are trying to contact to give them in-store credit for new items.

We are family owned and operated, and our momma's raised us to tell the truth, play fair and own up to your mistakes. Its just how we operate. (and NO ONE wants to make Momma mad!!)

Thanks for your trust!"

First time ordering from this company. I order hundreds of dollars worth of plants via mail each year. The 2 trees and 1 hydrangea they sent are healthy, beautiful and large. I will definitely order from them again.

I made my first purchase from Greenwood Nursery last spring,2 flats of Red Sedium. They arrived looking better than plants I purchase in my home town. Have been buying plants and shrubs from them ever since. I am totally amazed by the quality and condition of the plants I receive. Just received a shipment of Knockout roses . They arrived looking very healthy well potted and actually had blooms open and undamaged by the shipment. the fact that there is no shipping charged on orders over $60.00 is another factor in my buying from Greenwood. The comunications I've had with the people at the nursery have always been friendly and very helpful. They are definitly my nursery of choice now for all my gardening needs

"

I have to admit, the Knock-Outs are astonishing. With the change of paper instead of pillows this year, even the tiniest of branching isn't getting broken (unless UPS tries to shake the box around).

thanks for your comments - I will give Kudos to shipping and container divisions. Everyone likes a pat on the back. "

I ordered from Greenwood Nursery for the first time on April 16 - a redbud and a dogwood tree. The people there are very nice and helpful, but I was disappointed to receive an e-mail a day or two after my order saying that it would not be shipped out until the week of May 12 because their shipping department is booked until then. So my trees are in stock, according to the e-mail, but I won't get them until about month after I ordered them. I do appreciate the company letting me know about this delay, but it still makes me wish I had not ordered the trees by mail, but had picked them up at a nursery instead. I will provide an update on how this works out.

My first time ordering from Greenwood Nursery and I was thrilled. The plants are much larger and healthier than ones I've received from other online nurseries. The plants are very professionally packed. The whole transaction could not have been easier and I'm thrilled with my plants. I look forward to adding more plants from Greenwood to my garden in the future.

I ordered over $1000.00 of plants this winter when they had a sale. I was notified when they would be sent and then when they were sent. All the plants arrived in good shape on Friday April 4. Several items were missing so I called Mon. morning. On Wednesday the replacements arrived. I still have several items that will be shipped later this month. I expect that they will arrive in good condition. This was a very easy and professional transaction. I will order again from Greenwood and would have no problem recommending them to friends.

I ordered my plants in March, and they were willing to delay shipment until our housepainting was done. I received my order confirmation almost immediately, and it gave my shipping date for the week of April 7. In the meantime, the weather started reporting a late-season freeze possible for April 11 & 12; I emailed Greenwood and they told me how to care for them until it was warm enough to plant. On April 8 I got a notice that the package had gone out, and it was on my doorstep yesterday. The 3 "Black Knight" buddleias and 3 japanese painted ferns were healthy and strong, and I'm sure they will look fabulous in my beds next week! I will DEFINITELY order from Greenwood again!

"

So glad that the freeze didn't get to any of your garden. On our end, we got the freeze too. You should have seen our greenhouses!! All the outside container items we delicately stacked and wedged in to keep from freezing and all of the trees that are outside were heat clothed for their protection. Even the office crew was helping out (and i had on heels that day).

So needless to say, we must have done something right!

thanks for the comments -and pass the word!"

My order consisted of 20 Green Giants, 10 Burning Bushes, St. John's wort and pachysandra.


Gardening has been my hobby for several years, and I practically live at the local nurseries during the spring months. However, this was my first on-line order, and I didn't know what "mail order" plants would look like. When UPS brought the long narrow box down the driveway, I thought there had made a mistake!! (Hello!!?? where are the rest of my plants??)

I opened the box and everything was in there...All the roots were wrapped in wet packing and plastic--not the big ol' pots full of dirt that I was used to. Everything looked healthy and robust (except for the dormant burning bushes, but they had plenty of leaf buds)...All I could say was "WOW...this makes sense! Healthy plants ready for planting, No extra postage for soil, and NO plastic pots to clog up the garbage!"

I'm tickled pink with the entire experience. The plants were great quality and the order was correct (even though I changed it while it was being processed) They responded to my gardening questions THE SAME DAY I asked them...They even through in some gloves and an extra plant!

Thanks Greenwood, I look forward to my next order!

Paula
University Place, Washington

"

Yeaaaah! We love positive comments about our customer service & shipping team! They really work hard and long hours during spring to make every customer happy.

And I am with you on the bare root! I can use my own soil and no messy clean up.

Just make sure that you don't use ANY chemical fertilizer. We fertilize in the earliest of the year, so if you do it now, it will only burn them up. (I know that you are already used to this speech, being the Green Thumb gardener that you already are - but this also goes for the novice that is out there reading your comments!!)

Thanks for the Kudos! I will our whole team know!!"

I placed two orders early this spring, taking advantage of some of Greenwood's sales. I ordered from them last spring and was also pleased. I was thankful that they didn't charge for handling twice although it was included with each order. The plants arrived well packed and looking healthy and they even threw in a couple of bonus plants and some nice gardening gloves. Thanks Greenwood.

"

Thank you for the sweet comments!

Peonies are our freebie items this year for qualifing orders from customers. Its our little way of expressing our thanks.

We do our best to catch all of the orders that come in from customers that place them in different times of the year so that we can combine shipping for them. It just a simple little step that makes life easier (and we all need that!)

Send us pictures of your garden - we love seeing the results of your labor and our plants!

Thanks again!"

Our initial order of (1) Bay Laurel shrub arrived dry and crisp, and subsequently died. I e-mailed customer service and was offered a new Bay Laurel immediately--no questions asked. Our replacement Bay Laurel arrived within days in wonderful shape--VERY different feel and appearance from the first one.
The replacement was sent promptly and cheerfuly. We are pleased and impressed with their customer service.

Bud & Linda Henderson
Lewiston, ID

"

Sometimes, when plants are coming from the cooler, we have a hard time differentiating the dormant from the dead. Neither have leaves and of course, everyone makes mistakes, especially during spring, the busiest time of our season.

This is why we have nooooo problem with replacing orders that our our fault to begin with!

I am proud that we fixed this situation, and I will pass along the Kudos to our customer service ladies! (everyone loves a little praise now and then)

If you need anything else or just have questions, we will do everything in our power to help out (but we can't come dig the holes - lol)

"

I ordered 225 Sweet Charlie Strawberry from Greenwood Nursery after reading reviews from this website. Regardless of some negative comments I figured it was best to order plants from my same grow zone. I received notification from Greenwood Nursery promptly that my shipping date would be the week of March 17, 2008...just in time for my birthday on the 19th. Erica went the extra mile to wish me a Happy Birthday so that was pretty cool!

Plants were received that week in fine shape and packed well. After going through all the plants over two days to wash & trim the roots for placement into a hydroponic system, I found only two plants to be appearing dead and every bundle had a few extra's so I was very pleased.

All the plants are showing sign of life. I will do business with them again and recommend anyone else to also.

"

Happy Birthday to you!!!

Glad everything went well for you! Show us pictures of the hypodroponic system and how they do!

Greenwood Nursery"

This is my 1st time ordering from Greenwood Nursery. I ordered two ferns and "Miss Kim" Lilac and "Kumson" Forsythia. These plants arrived in wonderful condition. The ferns are full and hardy. The "Miss Kim" has budding lilacs on the bush. The forsythia is green and well bushed. I will definitely order from this vendor again.

"

I wish we could have gotten the Forsythia to you while in full bloom, they really were beautiful!
If you need anything else, just give us a call.

Greenwood Nursery"

For the past two years I have ordered from Greenwood Nursery in McMinnville, TN and have been most impressed with the quality of plant materials sent and in the most amazing protective packaging. I will definetly continue to order from this source.

Harriet Smartt
Isle of Palms, SC

I will never, never, ever buy from these shysters again and would recommend that you look elsewhere for a supplier. I will recommend to all I know not to buy from them.

On June 26, 2007, my 95 year old mother wanted me to by her some rose bushes like she had when she was young. I looked online and found that Greenwood Nursery had just what she wanted. I ordered $143.85 worth of Rosa Rugosa, The Living Fence from Greenwood Nursery.

On June 26, 2007, at 7:52 AM PDT, I received an email from Greenwood agent Shasta Griffin (shasta@greenwoodnursery.com) stating:

"Your order is scheduled to ship during the week of Oct 15th through UPS delivery. You will receive free shipping. We have checked your city for that time and it seems like it will be too cold to plant them. We can still send it out but will not be able to offer the guarantee to you. We would recommend spring of 08."

I called to concur that the spring of 2008 shipment is the only time that we could be assured of good planting results and the only time we would accept shipment. The Greenwood customer service agent told me that she had made a notation on the order to ship in the spring of 2008 and bill my mom's debit card at the same time next spring.

Wonderful, next spring would have been perfect!

Then on October 17, 2007 at 8:09 AM PDT I received another email from Greenwood Nursery stating:

"Due to the lack of rainfall in our area, local growers aren't able to dig as they normally would . We hope this delay will not last longer than 2 weeks. Rainfall is predicted for our area later this week. Once we can get a couple of good rain showers, our growers will be able to start digging and bringing in the plants.
Digging while the ground is this dry, will tear apart the root system and damage the upper portion of the plants.
We apologize for this delay. Your order will not be processed until the plants on your order are in and ready for shipping."

I called Greenwood Nursery and spoke to a clerk and reminded them of the conversation I had with a customer service agent immediately subsequent to the email of June 26 and the agreement that we had that the ninety rose bushes were not to be shipped until Spring of 2008. I told them that the delay in shipment would be unacceptable and that we could not accept shipment this late in the year. She said that she would make another note on the order not to ship until Spring 2008.

On October 30, 2007 Greenwood sent us an email that the roses which they had said would be sent spring 2008 had already been shipped!

The next Greenwood Nursery email said:

"Your recent order, #65549, has shipped. Follow the link below to UPS and enter your tracking number to find the current status of your order. This is your link to plant handling, site preparations, planting and care instructions.

Date Shipped
Via
10/30/07
UNITED PARCEL SERVICE - RESIDENTIAL GROUND SERVICE
Tracking Number: xxxxxxxxxxxxx
10/30/07
UNITED PARCEL SERVICE - RESIDENTIAL GROUND SERVICE
Tracking Number: xxxxxxxxxxxxxxxxx

Thank you for choosing Greenwood Nursery for all your gardening and landscaping needs."

I checked the tracking for UPS which indicted that the product was not scheduled for delivery until November 6, 2007 which was over three weeks later than the October 15 date that Greenwood nursery had previously noted was already too late in our area for fall planting 2007 but they were shipping them anyway.

I checked my bank account which indicated that they had debited my mom's account for the $143.85 before even notifying me that they had already sent the plants contrary to their own recommendation for proper planting time, contrary to my request, and contrary their agreement with us!

I immediately called Greenwood Nursery. They apologized about shipping the roses at such a late date, when they had originally agreed to ship them in the Spring of 2008. However, the customer service agent said to go ahead and plant the roses anyway and mulch them this fall [read here "winter" in North Idaho]. She said if we were to have a lot of mortality over the winter, we were to call Greenwood Nursery in the Spring of 2008 and they would replace any plants that had not survived planting in the winter.

On November 6, 2007 the roses arrived. The ground was frozen hard and snow was in the air.

Within the week it became apparent that the opportunity to plant the roses according to Greenwood Nursery's suggestion (of just planting them and mulching them and seeing how many survive by spring) was not going to happen this year. I called the Greenwood Nursery to let them know that there had not been any opportunity to get the roses in the ground as per Greenwood's directives and asked what I should do since the ground was frozen. Their Customer Service Agent said she would speak with the owners when they got "back."

On December 4, 2007 at 9:30 AM PST Erica Ramsey sent me this email:

"There is a problem with your order, # 65549 placed on 06/26/07. I have spoken with the owner of the company regarding this issue. She said that if you can ship the plants back to us in the condition that you received them, that we would refund the full amount upon receipt of the merchandise."

I emailed them back requesting return authorization.

December 4, 2007 9:18:26 PM PST

Dear Erica,
Would you please send me a post paid return shipping label so that I can return the product and arrange for UPS to pick it up at our address.
I also need you to send the boxes for the return shipment since I had no place to store the roses after they arrived. They have been sitting on frozen ground out in the snow since they came and the current boxes are not suitable for shipment.
Thank you.
Aleta


I did not hear back from them at all; nary a peep. So I sent them another email on:

January 10, 2008 at 5:30;56 PM PST:
Dear Erica,
I have not heard back from you. Am I to understand that Greenwood Nursery does not want me to return the plants? Since you refuse to communicate, I am initiating the refund of my money through my Visa card for non performance of promised product delivery in the spring of 2008.
Sincerely,
Aleta

On Jan 11, 2008, at 1:57 PM, Erica Ramsey wrote:
Aleta,
I have spoken with the General Manager in regards to your situation. She has informed me that since you were instructed to plant the plants upon arrival, when your weather was satisfactory for planting, and since you did not refuse the package or return it immediately in the condition that it was shipped in, that Greenwood Nursery has fulfilled it’s obligation to produce live plants to the customer. Our guarantee does not cover plants that are kept in the shipping package for an extended period of time and not planted upon receipt.
Erica Ramsey
Greenwood Nursery
Customer Service
636 Myers Cove Rd
McMinnville, Tn 37110
1-800-426-0958
erica@greenwoodnursery.com


To summarize this:

• Greenwood Nursery sent me the roses at the wrong time of the year.
• Then Greenwood Nursery told me to plant the roses on arrival as soon as my "weather was satisfactory for planting".
• Although I waited for a break in the weather to follow Greenwood Nursery's directives, the entire shipment arrived too late for that break in the weather to be "satisfactory for planting".
• Because they did not ship the plants in the Spring of 2008, but rather shipped them in the winter of 2007, and subsequently told me to plant them when the weather would break and be "satisfactory for planting", and because they would not grant me return authorization, the roses are no longer viable.
• They owe my mom $143.85 for failure to ship the roses at the agreed upon Spring 2008 delivery time and for the ultimate demise of the entire shipment of plants.

Post Script to this Horror Story: Greenwood Nursery, (whether by forethought and design, I don't know) stretched this whole proceeding out so long that it was beyond the 60 day limit of time in which I could recoup my mom's money through the bank.

I am really angry that a big company can take a 95 year old widow's hard earned money, ship the plants in the winter when they said they would ship in the spring and then unabashedly state that they have fulfilled their obligation to produce live plants to the customer. They could ship them to the North Pole in January and still make the same claim. I am sure they are laughing all the way to the bank on this one!

"

This issue will have a lengthy rebuttle comming soon. I need to edit it in word before it gets posted.

Some customers we just can't make happy no matter what we do. As for the link to the BBB...we would actually appreciate all to look at it.

http://data.middletennessee.bbb.org/commonreport.html?bid=24...

Enough said."

I am very happy with the good customer service Greenwood Nursery gave me recently, when as a novice concerning growing fruit trees, I placed an order for a sweet and a tart cherry trees along with 2 apple trees.

I made mistakes in what I ordered, and they had made a mistake in the information they had posted on their web site concerning a self-sterile cherry tree I wanted.

Their mistakes, along with my mistakes and novice statis concerning the needed pollinizers for the trees I ordered, resulted in a week of my researching the issues, and several times my having to contact them.

After all that, I am very happy with how quickly they rectified their mistakes, and how patiently their customer service person dealt with me over the time it took for me to discover and learn how to rectify my mistakes.

I respect the professional way they dealt with me, and how graciously they quickly adjusted my original order of 4 trees down to the only 2 trees, which I finally realized were all that I needed from what they had to offer. Even then they are still agreeing to send me a new set of garden gloves, which was offered as a perk with my orginal order.

This was the second time I have ordered from them. My first time I ordered a Dawn Redwood 'Gold Rush' from them, and that was two years ago. I remember being very pleased at how good of condition that tree was in when it arrived for me.

Because of both these above described ordering experiences turning out so well, I can now feel very confident about the two bareroot fruit trees, which they have promised to ship me. It will catch me by complete surprise, if these 2 trees ordered arrive in anything less than a reasonably good condition.

Ordered 4 fruit trees for planting spring of 07 received 4 DEAD twigs right on time. When I could not see any life I notifyed them by E mail. end of story. No I didn't send shipping label or pictures as their policy calls for, as I dont need any dead twigs to replant.

"

On August 5th of 2007, Greenwood offered to replace this customer’s plants under our guarantee.

• 1. If any part of your order is incorrect or arrives damaged, let me know immediately and I will send out a replacement as quickly as possible at no additional cost to you. YOU MUST keep all boxing and plants/products until you hear back from the nursery on how to proceed.
Failure to do this will void the guarantee.
UPS has one week from date of notification to pick up damaged shipments.
• 2. If any plant dies during its first planting season, we will gladly replace it. You pay only 50% of current member pricing, plus actual boxing/UPS shipping charge. However, we must be notified by email or snailmail and receive pictures by July 15th. Otherwise, this claim cannot be honored.
• 3. If any plant dies within twelve months from the date of purchase, you may request a replacement within those 12 months and pay only 50% of current member pricing, plus boxing/UPS charge which can vary according to weight and size of box. Pictures may be
• emailed or sent snailmail to us during that period.

Since we can’t see the conditions that the trees were planted in, we request that pictures be sent in so that we can see if there is a possible solution to planting situations.

The customer never responded to our replacement email sent to him on August 5th.

Since the trees were received by the customer in Spring, but he did not let Greenwood Nursery know until August that they were not fairing well, the order is guaranteed under part 2.

Now, In January of 2008, months later, this customer decided to post a negative review.
Greenwood Nursery at that point emailed the customer to offer the replacements again under the guarantee as offered in August, and the customer did not accept the offer again.
We stand behind our quality, which is why we offer our guarantee.



"

For the last 4 years I've received about 50 Bald Cypress per year from Greenwood. This year 15 of the trees had their roots cut off; last year there were 8 such trees.

Although they are quick to replace these trees with no questions asked, it seems like such a ridiculous and unnecessary waste.

To date, I've ordered twice from this company possibly even three times. I think anytime anyone has an issue with deer or rabbits browsing tree saplings I generally link straight to the area of their site where they sell Miracle Tubes right in the thread. I can't count how many people I have hyperlinked to their site in private d-mails and e-mails and I feel totally comfortable recommending them to family and friends because they deliver. Their prices are competitive, they pack well, they ship quick, and there are no hidden fees when ordering. I've been thrilled to all get out with their turn around time when placing an order with them and have no qualms placing another order with them for Miracle Tubes again this year.

I ordered 3 Sedum Autum. They were squashed beyone recoginition
5 Douglas Fir that were so dry they were brittle
6 Buddleia Black Knight That ware barely a plant.
I emailed them in protest of the horrible plants they sent but I never got a response.
Most of the plants did not make it.
I will not buy from them again.

"

In response to Caer4me2 rating, I would like to note that all 3 ladies that work customer service have double checked their archives and cannot find any correspondance with this customer. I left a D-mail with this customer the day after her post and have not heard anything back. I have also sent her numerous emails from my work account. I would love to talk with this customer and find out the exact problems; shipping problems, packaging problem, or maybe lack of knowledge of the plant itself. All problems can be remedied if both sides will work to solve it.
If anyone knows how to contact this person, please tell her to email lori@greenwoodnursery.com
Thanks!"

Gardening Friends, I had an excellent experience with Greenwood Nursery. The Autumn Brilliance Serviceberry arrived well packed and very healthy! The gardening gloves kept my hands cozy warm and happy. Many thanks to this company...

The Sweet Charlie strawberry plants recently purchased from Greenwood Nursery were received on time and in excellent condition. These plants had the best looking root systems I have ever seen on strawberries. This company knows what it is doing! This is a great place for online plant purchases.

I ordered three bareroot trees, two never rooted. The company would replace one if I paid freight. The two new ones I ordered never grew either. I got one out of five trees. Most companies have a one year plant policy.

I ordered three potted hosta. When I went to plant them there were grubs in the soil. I repotted them in the house to try to save them. I survived and is thinking about growing. Two others from another company are twice as big, bloomed and a year younger.

Greenwood Nursery has proven to be the best source we have found for Cedar Green Giant. We purchased a large number of these a few years ago when we could not find any offered locally. All of them lived and thrived in rocky, lean soil in a consistently windy location. They were not touched by the deer, elk, rabbits and undergound critters who regularly tore up our landscaping. Now we've just finished planting 40 of them at our new home (and are expecting another shipment of 20 next week). The new plants arrived in perfect condition and were very large, healthy green, extensively rooted and even bamboo-staked. Although we are starting to see these plants offered at the local nurseries now, there is just no comparison $-wise. Greenwood Nursery beats them hands-down. Over the years we have been pleased with other purchases from Greenwood as well (an elm tree, ground cover, assorted shrubs) and highly recommend this fine company to folks doing their own landscaping projects.