Comments regarding Greenwood Nursery

I was very skeptical about ordering plants online again since I was burned once before. When I saw the Greenwood Nursery website and researched the site I thought I'd give it a try. I ordered hibiscus and when the order arrived I was absolutely blown away by the size and quality of the plants. They were all healthy and huge. The roots were amazing. They website is full of tips and information on planting for all different types of plants, shrubs, trees, etc. In less than one week my hibiscus started to develop leaves and they are growing like crazy. I have already placed another order to be shipped in October, I can't wait, and thanks to Greenwood I have the best looking garden and lawn in my neighborhood. I highly recommend Greenwood to anyone wanting the highest quality in plants and customer service around. This is one online nursery that you can trust.

The staff at Greenwood Nursery was fantastic and the customer service was outstanding. When other nurseries would not ship to me because it was too late in the season, they did! Their product is phenomenal - in just two weeks they all look fabulous and are thriving, with the exception of 1 coneflower plant that was deliver by UPS in a damaged box which broke the stems (no fault of Greenwood's!). When I let Greenwood know, they offered to replace the plant at no cost, and when they were not happy with the condition of the coneflowers, they asked me to pick a replacement, which they are shipping out immediately. Even their e-mail response is within a day and always helpful. Now THAT is customer service and they have earned a customer for life.

I ordered and received 20 Thuja Green Giant trees in quart containers. They were all received in great condition. The packaging of the plants was amazing. An excellent job, nothing damaged and no heat problems. Looking forward to seeing all of them thrive here in Nevada.

I recieved my order super fast!! The complete order was in excellent condition. The plants looked really great, better than I could have bought locally. I liked their website too, great products at a great price.

My plants arrived very healthy and packed well.
I will order from them again in the future.
lawunder

Customer service and communication is great. I received my trees in good condition and the website is easy to use. I would definitely order from Greenwood again.

Several dealings with the company, most recently Summer 2008 have been very positive.
Plants have always arrived in great condition, carefully packed. Healthy and lush.

This was my very first order with Greenwood Nursery. I ordered and received 10 hedge roses and 75 bare root English Ivy plants. The plants all came in perfect condition. Since I have the proverbial "black thumb," the plants are still alive and doing well! I had a question about feeding/watering and when I emailed said question, Greenwood responded that very day. I would buy from Greenwood Nursery again.

I am very pleased with my order. The plants came in expert packaging and all but 1 of the 3 butterfly bushes seem to be doing great in the ground. If that one fails, I'll hope to replace it without a problem. I also ordered a hydrangea that's doing well, and a burning bush tree. I was weary about the whole bare-root idea, but the tree is doing great so I think it will be ok. It was packaged really nicely so don't be weary about bare-root shipping! The prices even beat my local nurseries! I placed another order yesterday.

I ordered 1 burning bush tree, 10 burning bushes, and one Japanese Maple. All of them were bare root. I planted them promptly within 2 days of arrival. Unfortunately, none ever showed any signs of life.

I emailed photos of the dead plants to Brenda of Greenwood who agreed to send replacements for the burning bush tree and burning bushes if I would pay for shipping but balked at replacing the Japanese Maple. Apparently her supervisor examined the photo and felt that this plant could not have come from Greenwood as their maples were 1-2 ft tall.

I emailed Brenda another photo of the Japanese Maple next to a measuring tape which shows that it is nearly 1 foot tall. Why would I lie about something like this? I am still waiting for a response from them.

I do not feel that I should have to pay for shipping to get replacement plants when my entire order was defective (the order cost me $58). What if the replacement plants are all dead too?

Stay away from Greenwood Nursery.

"

As explained to the customer, the trees he received were still dormant. They came from the cooler so that they would bud and leaf out when he received them. They might look like "sticks" but after leafing out, they will look beautiful!

We ship hundreds of Burning Bush out each season. The customer did not want to plant these bushes, since he didn't understand dormancy, and decided to lay them on the deck of his house and let them dry out before planting. In 80+ degree weather no less.

So yes, technically they are dead NOW.

As for the Japanese Maple, he had many Maples planted in his yard (as was noted in the picture) but the ones that are sent out from this nursery are grade A Japanese Maples that are at least 1 foot tall, yet under the 2 foot mark. They are also well branched Jap Maples.

The picture sent in was of a whip, a younger Jap. Maple that had not even started budding. In other words, this tree was a full growing season younger than the ones that we send out.

If this customer had called in when the items were received, he would have received replacements within 10-14 working days at no charge. Not even shipping, as per our stated guarantee in part 1. Since he did not call us until three months later, he falls into section 2. Only shipping rates will apply.

We apologized for any ill will that he feels for us, but this is a policy across the board for all customers."

I placed a small order to try them out. I ordered two Heptacodium miconiodes, a Weigela Ruby Queen and a Pagoda dogwood. The two Heptacodiums were superbly wrapped and arrived in great condition. The bareroot Pagoda dogwood was also well wrapped and arrived in good condition. However, the Weigela was hardly wrapped at all. It seems that the pot was wrapped in shrink wrap and just place in the shipping box. Needless to say, almost all the branches were broken off and the leaves dehydrated. The packaged was shipped on a Thursday from TN to IL. So, it sat somewhere over the weekend. When I called to complain about the condition of the Weigela, the customer rep told me to dig into the soil to check to see if it is green and alive! I pointed out that I just received the plant and there were dried leaves and green broken branches. The stump should be fine but the rest was pretty beaten up. Her reply was that the plant should recover. I'll take her word for it and I'll plant it.

So overall, I'll give Greenwood a neutral rating. No company is perfect. But why do they ship live plants on a Thursday? Most companies ship live plants Mon-Wed so that the plants don't sit in transit over the weekend. Certain plants are tougher than others and can take prolonged shipping periods better than others. In this case, the Heptacodiums have leathery leaves. Others like Weigela have softer and more delicate leaves, so prolonged shipping may not be too good for them.

I purchased 18 red twig dogwood bushes (artic fire) from Greenwood Nursery. My husband and I were both totally impressed with the packaging of their product as well as the quality of the bushes. We planted them this weekend and look forward to doing business with this nursery again in the future.

Thank you to Greenwood Nursery for your superior customer service.As a repeat customer,I appreciate the pleasant phone service,speedy delivery and healthy plants.I will continue to trust Greenwood Nursery for quality plantings and timely advice.

I just received an order for 150 Rugosa Roses. The weather has been hot while they were in transit but it didn't affect them at all. They are all perfect and much better stock than I expected after ordering from other companies before Greenwood. I will continue to purchase my plants from Greenwod in the future.

I ordered 3 'Ruby Queen" Weigela. I am a professional horticulturist and used to dealing with mail order material. These plants were just breaking dormancy - I think I saw a few green buds on arrival. When I checked the next several days, there was nothing green, and no improvement in the 4 days after arrival. They must have had heat stress during transit & died. (it had been very hot.) I took a photo & asked for a refund since the weather was not looking like it was going to be any better for a second, later shipment.
The rep said she would pass on the photo & get back to me. After the initial response, they did NOT get back to me. I contacted them again. They insist I must send back the dead plants & soil in order to get a refund. These things happen; good companies do not make their customers jump through hoops when a transaction goes poorly.

Because of Greenwood's excellent quality control, they couldn't ship my original order. I was confused by some of the substitutions. After speaking with them, I realized that they didn't want to send inferior plants. I told them I was satisfied with the substitutions. But wasn't I surprised when a whole new box of plants arrived. They just wanted me to be a satisfied customer. This level of service is such a treat!
I'm forever loyal.

Though, there has not been enough time for me to receive my order, I would like to thank Greenwood Nursery for the easy ordering process and the 10% first time order discount, which I was never offered at any of the other sites I researched prior to finding Greenwood Nursery. I also like the quick and personal responses to my email concerns and the great informational content at the site.

I am so disappointed... I bought a new house last October. Over winter I spent hours and hours pouring over websites searching for a nice border plant. Finally, I found the Willow Nashiki at Greenwood. I placed a large order on February 10 and, to take advantage of special shipping rates, bought several other items as well. I dug my holes and eagerly awaited my hedges.

On May 2 I received an email stating that they were out of the Willow Nashiki. There was no apology or explanation. Now, either they were out when I ordered way back in February and waited until May to let me know or they sold the plants to people who ordered after I did. Either way it was not fair. I passed up so many good offers to order from Greenwood. Now everyone is sold out of what I want or no longer has the great offers.

I am not one to give a negative lightly. I really wanted a nice pleasant transaction. I wrote back and canceled my order. I never heard from them again. Still no apology or anything. They have an overwhelming positive rating here, so I expected something better. :-(

"

Dus to the sudden spring freeze that Tennessee and most of the mid-west to southern states received during the Easter Weekend, all nurseries received tremendous amounts of freeze damage to their stock. We, too, received damage to quite a bit of our inventory. To all of our customers that ordered Nishiki Willow, Dynamite Crape Myrtle, Cosmopolitan Grass and Red Barron Grass, we sent out an email stating that the freeze had damaged most of these plants. They are still alive, but the quality of each plant is less than we wanted to send out to customers.



This was a blanket email.



Sometimes email from companies is stopped in the junk filter of the customer’s email software, and we realize that. If you would please contact me at lori@greenwoodnursery.com, I will do everything that I can to make things right with the customer.
Mother Nature has the power to wreak havoc with the Nursery Industry, as well as the Agricultural Industry as a whole. Please be patient and work with us. With over 9,600 customers that have outstanding orders for the spring, we sometimes get a little behind on our email.



Lori Boyd

Greenwood Nursery.com

"

I placed two seperate orders earlier this year. They emailed me that they would combine the orders for shipment - worked for me!

When I got the package and opened it up, everything was in fine shape. A couple of plants had a few leaves that were starting to wilt, but a bit of water perked them right back up.

I got the (still dormant) trees planted last weekend. When I checked them last night, 2 of them were budding out.

I am extremely pleased with service and condition of my plants.

I ordered three flowering almond plants, one limelight hydrangea and one bleeding heart. The package was delivered some time later, but it had been broken in half and taped back together. I accepted the package (I won't do that again) and, after looking at the plants thought I could nurse the flowering almonds back to health. The other two plants were still in very good condition. Well, it didn't work. I emailed Greenwood and they instantly replied that they would send new almond plants. They came within a very, very short time. The plants were/are beautiful! They are in bloom, healthy and just beautiful!
I've had opportunities to deal with a number of nurseries through their catalogs but can truthfully say that this is the very first time that I have been so well treated by courteous and caring personnel. Be assured that I will continue to order from Greenwood.

I ordered several plants from Greenwood: two Buddleia Honeycombs and three Buddleia Pink Delights. While they shipped in a timely manner, I wasn't totally satisfied with the Honeycomb (one of the plants was smallish and a tad dessicated when it arrived). Fortunately, the company replaced my unsatisfactory Honeycomb and even sent a gift certificate to make up for my trouble.

I live in Gulfport, Mississippi and as everyone knows we suffered in many ways after Hurricane Katrina. The storm has changed many lives and has changed the landscape for generations to come. I purchased several trees after the storm from Greenwood Nursery. (3) White Spire Birches, (3) Yoshio Cherries, (4) Japaneese Red Maples, and (2) Weeping Higgins Cherries.

As promised Greenwood shipped them and straight out of the box after carefully planting and using the directions provided, the began to grow imediately. The year following the storm, 2006, we suffered a prolonged drought. I watered everything I owned to fight this and with luck, lost only two trees. I had expected to lose more but their strong root systems and good quality has paid off. Surviving through the winter and now a lovely Spring, the trees are now flourishing. More than twice thier original size now, the are all beautiful.

I had placed another order this Spring for (3) Pink Crabapples, a Pink Dogwood, and just after planting they woke up and they are unbelievable. I can honestly advise anyone that no matter what plant or tree you buy from Greenwood Nursery, you will definitely have spent your money well. Although there are those expected circumstances for novice gardeners such as myself and the envitable loss of one plant or another, but with such good quality stock that they sell, it makes it much easier!

Just this past weekend I placed another order for (6) Aekebono Cherries that I will share with my neighbor as a birthday gift and I know that soon more than ever, my yard will be the envy of the whole neighborhood.

Thanks for a new beginning out of ruin Greenwood! On a scale from 1 to 10, I give you a 20.

I placed an order with Greenwood in early March and requested an April delivery. My original order was for 5 rainbow knockouts then a couple of weeks later I added 5 mock orange bushes. Not only did I receive very healthy plants but also free shipping (orders over $60) and some free daylilies and 25 strawberry plants!
Customer service was very friendly and they kept in touch with me though the whole process.
I would highly recommend Greenwood and will order from them again.

Was just notified today they they were attempting to double charge my credit card with duplicate orders causing an overdraft on my credit card,
also it was stated that my order was going to be shipped on the 30th of april after i had requested it be shipped on the 23rd, after asking why my order hadnt been shipped yet on may 3rd i was told it was a busy week.. now my stuff still has not been shipped and now im getting notification that im being double billed on my CC.
i used garden whatchdog to find a reputable online nursery to order from and greenwood came in with high marks so i trusted them..
but at this point in time all i can say is the experience has been far from enjoyable and i still havent recieved anything but a notice that ive been billed twice. large order, almost 350$ been charged 700$ and no plants yet.
happy? i dont think so. pleased? far from it. resolution? better be soon or im going to sue the pants off these people.

I am disgusted that after I wrote a very fair email to this company about a cancelled order they never notified me about their rep wrote me back saying "maybe I was having a bad day" and did NOTHING to remedy the situation. I waited all spring to receive plants that were never coming because of a problem with my credit cards expiration date. And NO I was not given the option of continuing my order by their rep, only more confusion about why I was not notified that they cancelled my order. Isn't it their job to keep me updated after I gave them $200 of business??

The amount of negatives this company has speaks for itself. I came back and found that their representatives have outright lied about my experience with them. I did not say that they should ship me my plants and I would figure out how to pay for them and I have never cursed at anyone over the phone in my life. I would love to hear about this 'proof' that they have. I worked in the customer service field for years and treat people how I want to be treated, and I am a professional- these are two qualities not possessed by Greenwood nurseries. I am disgusted that they once again proved their horrible customer service skills. If you order from this company you better hope that no problems arise because they are a backwoods company run by a few people that don't know how to satisfy customers, keep customers updated or problem solve for that matter.

"

This customer had 2 orders waiting to be shipped, both to be charged to the same credit card. Greenwood Nursery sent two (2), documented emails to the customer at the email address that the CUSTOMER entered on our website. It is not our policy to make sure that the customer entered their email address in correctly. They are an adult and should hold themselves accountable.
Both emails stated that her credit card had a problem, to please call us and we would fix the problem. On April 28th, the customer called in and spoke with Shasta, one of our customer service ladies, about her orders. When she was told of her card problems, she then wanted us to ship them to her anyway and she would "just figure something out" about paying for her orders. When she was told that we didn't operate that way, the customer told Shasta to “keep your %^& *#$ plants then!” plus other things that we don’t believe are worth repeating. All of this is documented.
The customer then emailed the owners telling them what was stated in her negative review. After that, she was told her business was no longer needed here.
We can work out or tolerate most issues that arise, but we will not allow our employees to be treated this way by a customer, no matter how much money they spend.
"

I ordered a dozen Buddleia this spring. Greenwood Nursery was quick to acknowledge the order and let me know when to expect the plants. They arrived right on schedule but the box had suffered damage during shipment and the plants were quite stressed as a result of apparent rough handling.

I contacted the company to ask how I might give the plants the best chance at recovery. I was amazed that they wanted to replace the entire order!

I gladly provided pictures of the damaged box and the plants, and a report regarding the order. Lori was quick to communicate, polite, and appreciative of my cooperation.

The replacement shipment has arrived and the plants are thriving. In addition, the original plants are making headway at recovery. I hope the butterfly population knows my address because there is sure to be quite a feast for them here this summer!

I highly recommend Greenwood Nursery. I look forward to purchasing from them again. A+++!! Thanks, Greenwood!

I highly recommend GREENWOOD NURSERY for all your gardening needs. This was my first purchase from Greenwood Nursery and I highly recommend them for all your Gardening needs.

I purchased 6 beautiful Cherry trees from Greenwood Nursery last Fall and I noticed that one of them suffered some minor damage upon arrival. I informed them (via e-mail) about the damage and... to my surprise...got a reply from a representative (Lori Boyd) almost immediately. She ordered me a replacement Tree right away and asked if I could send her a photo of the damage, it would help in perfecting their shipping process. I sent her the photos of the damage right away.

She wrote back and informed me that my new Cherry Tree was on it's way and to keep the damaged tree, go ahead and plant it, that it would grow up just fine. She was right, when Spring arrived it had buds all over it. :-)

This Nursery is so wonderful and very refreshing to do business with. I got an E-mail this Spring to ask how my new Trees were doing...this high quality of customer service is very rare today! Most companies I've dealt with aren't the least concerned about their product after you've made your purchase...and I usually have to fight to get a refund...or any kind of customer service! If you're looking for a high quality, honest Nursery that cares about their product and the customers they do business with, look no further...GREENWOOD NURSERY is the place! :-)

Sincerely,

Karen M

I have ordered from Greenwood Nursery twice this spring. Everything was packaged very well. The trees are already budding! The two ladies that I spoke with on the phone were extremely nice and helpful. My second order arrived and I want to say how nicely once again, the bareroot trees were packaged. They were packaged much better than some other more expensive nurseries that I have ordered from in the past. The trees had good root systems and they were kept moist by the packaging. I will most definitely order from Greenwood Nursery again and will encourage others to do so as well. Thanks Greenwood for a job very well done!!!!

Received two bare root Cornus florida 'Appalachian Spring' (Dogwood) that were ordered a while ago.

One tree arrived with a bit of damage on one limb, and while I am a little concerned about the possible opening for disease and/or bugs, I'll be leaving in the ground until late Spring to see how it does.

Both trees were truly "husky". It's a good descriptor, especially when they are compared to all other examples of Appalacian Spring I've seen locally which, were terribly scrawny with no roots whatsoever.

The sizes of these two were 4' with a 2 1/2" diameter trunk and 3'8" with a 2 1/4 diameter trunk.

Both trees looked like someone cared very well for them where they were raised.

Very healthy tree with an excellent root system.

Other than the real disappointment due to the damage which was not major to the point of threatening the life of the tree and that which seems to have been an unfortunate accident right at the point of packing or shipping, I'm pleased the true vigor of the trees.

I'd be very surprised if they didn't take off in the Spring.

I will update at that time.

Ordered 10 dwarf burning bush, bare-root. The plants arrived at the time promised and in good condition.

I ordered 5 Cardinal Hydrangeas from Greenwood Nurseries and was very, very happy with the packaging, size, and health of the plants on arrival.

I soaked them in water with a small amount of soluable fertilizer for a couple of hours prior to planting. After planting there was absolutely no wilt. After one week they are looking just as good as the day I planted them and I'm really looking forward to the blooms next year.

I am more than happy with the product, timeliness of delivery, and support I've received from this company. They are on my 'favorites' to do business with in the future.

There are almost always some disappointments when having plants sent via the mail. Over the past 40+ years of gardening, I've had my share. But no experiences have been better than those I have had with Greenwood Nurseries. I have made several purchases from them this year (2006) included trees and shrubs. I alerted the company to my concern about a white redbud when it showed no signs of life. I waited another 6-8 weeks and told them the plant didn't survive. Soon thereafter a replacement was sent that is thriving. I've ordered some additional plant stock some of which will arrive this fall and others coming in the spring. I have every confidence this transactions will be similarly satisfying. I look forward to doing business with them for a very long time.

Finding Greenwood Nursery after ordering plants through the mail for thirty years with sometimes good/sometimes bad results rates right up there with finding true love. (Well, pretty near.)

Steve and Cheryl and those at Greenwood who package and send plants have to be customer caring as well as plant caring because every order I've received has been packed with care and arrived healthy and ready to start growing.

My latest experience with them was this past spring, when I ordered ten Knock-out roses. All I can tell you is that the roses, after a West Virginia hot/dry summer and little extra care from me, are true knock-outs. They've never ceased blooming and are so beautiful. The quality of the plants was better than many, many I've received from other nurseries and the fact that Greenwood's prices are much more reasonable than the pricier, better known nurseries, doesn't hurt, either.

Yep, I think I've found my mail-order garden home.

I ordered from this company several times this past growing season and haven't been disappointed yet.
One of my largest orders consisted of 30 rosa hansen hedge plants to be used as a hedge along the front of my yard. I planted them shortly after I received them (late May or early June--can't remember exactly) and each and every plant has survived and is flourishing. In fact, they are already spreading out suckers from the parent plants.
In one of my other orders, I recieved 10 plants of the assorted butterfly bushes. It took them a little while to establish themselves and begin to grow, but they are now doing fantastic. Much to my releif, it really was "an assortment" and not all of one color or kind.
I had one plant that failed to make it through shipping the first time--a walker's low nepetia. It just looked shakey from the start and failed to survive. I reported it to customer service and a replacement immediately arrived. Same scenario as the first time. I figured there must have been an issue with this plant becoming stressed during shipping as both arrived looking "shocked". Even after replacing it once, Greenwood still issued me a credit to replace the plant--no hassles, no doubts, no questions asked. Wow! That's customer service at its best.
I will continue to deal with them simply because they are fair and agreeable.

Hello fellow gardeners
I have always had a very positive experience with Greenwood Nurseries. The plants were always packaged extremely well, better than most companies that I have bought from. The selection is the cream of the crop. The plants are mostly bare rooted with lots and lots of roots. People should know that before they order, exactly what bare rooted means. The plants that I planted last fall are blooming nicely, one did not take and will be replaced this fall. Cheryl and Steve operate an exceptional gardening center. If there is a problem or a concern, you can count on speaking to some one on a personal level, not push 1, push 2, or push 3, hold and finally hang up. Actually, the gal that took my last order did research for me to get the info that I needed. I have always had curtious help on the phone. I order from Greenwood Nurseries at least once a year, spring or fall. Best of luck for continued success at Greenwood.

I ordered about 60 plants including wisteria's, Rosa Rugrosa, lilacs, and butterfly bushes. A little disapppointed with the 2 quart pink wisteria's, they haven't shown signs of new growth and are a little straggly, but the bare root westeria's jumped as soon as I put them in the ground. 2 weeks and about 1 foot of growth...awesome! The Rosa's are a little slow coming out of domancy but most seem to be going now, and all the lilacs were sprouting in about 2 days. In all a fairly positive experience, I would definitely buy from this nursery again. This time I would just order a little earlier in the year.

Here is a picture of the David Phlox from Greenwood which arrived May 31, 2006. Leafless, poor condition. The company spokesperson said "it looks great".

Here's the "Greenview Bamboo" I ordered:

//www.charlenenj.gardenbuddies.com/gallery/albums/Greenwood-Nursery-Purchases/phloxdavid2.sized.jpg
//www.charlenenj.gardenbuddies.com/gallery/albums/Greenwood-Nursery-Purchases/phloxdavid.sized.jpg

Literally, there was not a drop of soil in the container. The dry root ball was the exact same size and shape as the plastic container it arrived in. The pics here make that clear, so it was somewhat amusing for the company to say the soil must have fallen out in the box:

//www.charlenenj.gardenbuddies.com/gallery/albums/Greenwood-Nursery-Purchases/greenview1.sized.jpg
//www.charlenenj.gardenbuddies.com/gallery/albums/Greenwood-Nursery-Purchases/greenview2.sized.jpg

"

Customer was correct that the plants did not meet their expectations nor did they meet Greenwood Nursery standards. Though the plants survived and will prosper we felt obligated to meet the customers expectations. Customer was contacted and offered free replacements or a full refund as well as keeping the original plants. They did not accept this offer."

I ordered 3 Annabelle Hydrangeas and an Oakleaf Hydrangea in February this year. They notified me of the anticipated shipping date a few days later, and the plants arrived right on time.

The packing was competant (bareroot). They seemed a little slow to break dormancy, but all are leafed out and are thriving in their new beds.

I'm pleased with the experience with Greenwood Nursery and the professional way they managed my transaction and will order from them again.

I ordered 25 red dogwoods (they describe as sticks and they are sticks), 3 butterfly bushes, 10 christmas ferns, 10 lady ferns, and 5 "husky" whitespire birch.

The dogwoods have shown no sign of life in 2 weeks, I have done everything I can to get something to happen...alas nothing.

The birch were far from husky, they were dried up and what new growth there was , were browning. Two of them are showing signs of life in the ground. Note: They were very small, twig like.

The ferns were dried up clumps of organic matter, they crumbled to pieces in my hand. So they are worthless.

The butterfly bushes are doing well, they added 10 free ones, 6 of them are leafing.

I have a compliant e-mail into them and got a reply after 3 re-sends telling me they are very busy and I will be tended to when they get the time. So, I will keep sending it every week till I am satisfied.