Have you lost your manners?

Please allow me this small space to complain.

When a delivery person arrives with the wrong package,
do you blow up and act like an idiot, or are you calm and
mention there must be an error in the shipping department?

When you order something in a restaurant and it arrives
not quite right, do you explode and make a scene like the
guy in Schlotzsky's the other day? We simply left the restaurant
but I truly wanted to tell the guy to sit his big behind down and
take a chill pill. It was obvious the waitress was a bit special,
but he was too consumed in his rudeness to notice that. Jerk.

When you don't receive something in the mail you ordered,
do you spew off rude emails demanding an answer right that
very moment, or do you mention to the potentially unknowing
person there might be a mix up?

What is the deal with rude and impatient people?

Just yesterday I was on the receiving end of a bad customer
service representative and this morning I was the bad
service person.

I called to inquire about an order which was mentioned as
backordered. The woman was brief and rude, asking "Whaddya
lookin' for?" interrupting me, raising her voice, not waiting for
me to answer her hasty questions. Excuse me, lady,
I'm the customer, you are being paid. Kindly click something on
your computer and let me know when the backorder might be expected.
Good grief! Rarely do I say anything, but I did. And I'm always polite!

Basically I told her that I may be a bit sensitive today, but her customer
service approach needed a touch up.

As for my end, a person emailed me to say I'd better reply in two days
or else. Or else what? This is the first time I've heard of the problem I
knew, and could not know, anything about. Let me help you, but for pity's
sake, let me be aware there is even a problem first!

Whew. Thank you for letting me get that out. Now maybe I can clear
my head and get back to work.

Don't you just hate it..I belonged to about 10 msn groups..love them and the people I've met on them..my computer here at work is not working properly and I've lost a few of my sites, only because I've changed computer and they were on another system...anyway I received an e-mail saying how rude I was and went on and on and on to describe what type of person I am for not responding...I had no idea what this individual was talking about..at some point I understand that I asked how to post photo's as I'm completely illiterate when it comes to these things..she did go through lengths in posting how you did it but sorry, between changing computers and home and in the office I had no idea I had offended anyone..I no longer gab on MSN because I enjoy a non stressful existance and if that's the type of messages one gets..forget it...Not trying to blow my own horn, but know that I try and be helpful...enjoy the discussions and would not sleep at night if I thought I was rude to someone...oh well..and here I remain at Daves Garden...until you guys give me the boot...lol...so that's my vent....

Oh, Betty, isn't that the worst?

Often someone doesn't even take the time to consider you may not
have received their message.

Too many times I've received messages along the lines of "I sent you
a message, why don't you reply?" Huh? What message?

It would not hurt for people to take one moment to consider the other
person has a life as well. The computer may have died, there may
be a funeral, even a fire, a tragedy in the family. But noooo, people are
so far up their own behinds that they can't be considerate of others.

Burns my cookies!

I've been on both sides of this. Sometimes my anger just boils up and over without warning, and then it's too late to take back what I said. On the other hand, I used to work in "customer service" and had days absolutely ruined by someone venting at me. I try to remember the following:

Some people are ALWAYS inconsiderate; all people are inconsiderate SOME of the time; let's be thankful that ALL people aren't inconsiderate ALL the time!

I agree, Wuvie,It's funny I came along and read your post 'cause lately I've had some of the same thoughts myself. I honestly try to never offend or be inconsiderate. Heck until I found DG I had all but given up on talking to people period. You were one of the people who so graciously wecolmed me to ORVG. Everyone here has answered my stupid questions with a 'good luck' or a 'have fun'. I've received so pleasantries since I've been here. I am dealing with a mail order nursery right now, (who shall remain nameless, cause I don't want folks to think I'm a complete idiot). These folks are treating me like i was born yesterday. Frustrating! I will keep you in mind when I prepare to make my third phone call to them. And, yes I think people do have their heads up their butts, But DGers are very nice people. So you vent away, we're with you!

Oops sorry I think it was another forum!

My apology's I went on a rant. Won't do it again.

Don

This message was edited Apr 26, 2007 3:38 PM

Ok, I will be dumb and ask the question...........what are BT's??????

Don,

I asked hubby, and the only thing he could come up
with was Boiler Tech?

Big and Tall?

Blonde Teenager?

LOL

My hubby has had some terrible dealings with cell phone companies lately. Most of the customer service reps are in the Philipines, Indonesia, etc. He put me on the phone to listen to some of their crap and the guy started whining that he had root canal surgery that morning and had a migraine and then changed the price of the phone we wanted to order. We cancelled the order and think the cust. serv. guy tried to get back at us by having hubby's number ported. We only had one phone, where were the calls being ported, outer space???? LOL
I normally don't let things get to me or people, but when they are lying to your face, that's another story! It's a waste of time to try to get in touch with a supervisor, they are worthless and don't do anything to keep a customer.
Thank God for plants! At least dealing with them is pleasant and they don't talk back, etc... Just my two cents worth!!

Susan

Susan, isn't that the truth? If they give you trouble you can yank
them out. If they still won't straighten up, there's always the compost
pile. LOL

Basic Trainees???

Daddy was in the military. :)

Boiler Tech.

This message was edited Apr 26, 2007 3:39 PM

If I can speak to the person who either sent the wrong item or brought the wrong meal I don't have any problems. It's when I can't reach a human (Norton Anti-Virus, PayPal) despite staying on the phone for 45 minutes at 6 AM or 11 PM that drives me wild.

Customer service departments that I've found noteworthy are: Gardener's Supply, Dutch Gardens and Jackson & Perkins. Not all calls had to do with problems either. Simple questions are either answered immediately or someone really does send a reply.

On the whole I treat people with respect and expect the same in return. Ranting and raving never makes people look better than they are.

Wuvie, I'm right there with you. I'm having to deal with such rude people that I want to scream. We deal with magazines so we are not talking about big expensive purchases. In one day I had two different people with problems, they spoke with CSR's in another office and have now cancelled their orders. Now they email and call me to complain. No matter what happened they have cancelled their orders so there is nothing left for me to do.

I told one woman that she had misread an ad. She said she wasn't upset and then proceeded to slam the phone in my ear. If she hadn't cancelled her order I would have sent her the magazine she was asking about.

Since they both talked to other people they just start yammering at me like I know what they're talking about.

When I get the polite person on the phone or email I will bend over backwards to help them. The people who "or else" me, well now - you're not at the top of my list of to do's. I have always found that if I am polite with my complaint I always seem to get help.

I think people are so impatient. I guess we're supposed to be clairvoyant too. We are a small company and if I take a day off some people leave the nastiest voice mails.

Thanks for letting me rant too.

My daughter has discovered the secret to great service.
She asks for the name of the company president and the
corporate headquarters address. Sometimes they refuse
to give it, that's when she tells them that's OK - she will
Google it, and she does, and writes to the president of the
company, and notes at the bottom that a copy of her letter
is being sent to the Chairman of the Board of the corporation.
She gets results and an apology - pronto !

I always make sure I get the name of whomever I'm speaking
with, and ask them to spell it, before I state my problem.
I tell them it's "just in case we get disconnected, so I know who
to ask for when I call back - don't want to start at square one
again." Works for me.

Personally, I believe the day they started calling robbers and
murderers "gentlemen" on the news, things started falling apart.
If I do get great service, I make it a point to get the person's
name and either stop at the customer service desk and fill out
a form to that effect, or I write a letter to the company and tell them.
It works both ways.

It does work both ways, Mahnot. I've seen it in offices many times. People write letters to thank employees for their help and ask that the letter be placed in the employees file. Very seldom have I seen a boss mention it to the person, which is inexcusable to me. Let there be a problem and the person can be roundly criticized or brought to tears - I've seen it happen, especially with one boss who was not the big boss or the owner of the company. He probably still wonders why he was disliked so much.

There used to be this sign in my old office that said something like, if you receive good customer service you might tell one person, but if you get bad customer service you would tell 10 of your friends.

Read the posts and thought I'd say that when travelling the USA and return to Canada I always comment how wonderful you customer service is..I find ours dreadful..we could learn from you all...just a funny comment....my BIL has me working in the firm as Customer Service Manager...I do the telephone assessments for individuals having mega financial difficulties..options are bankruptcy or consumer proposals...at least those are the 2 options that we offer...my boss's moto is if someone calls, talk to them and advise them and take as much time as needed..I'll sometimes spend 1/2 hr or more with a potential client...business has improved greatly because having seen hard times I know how important it is to have that 1 person on the other end of the line willing to listen...lol..and I'm lonesome so enjoy talking to anyone...he/he/he...anyway, I often have individuals say ' what's the gimic, you guys are toooo nice'...very wary of someone offering good customer service...

just cute..thought I'd share

Well, Betty, I look at it this way. If you are nice,
I'll share my cookies with you.

If you are rude, I might steal the chocolate chip
from your cookie and then give it to you.

And if you are nasty, I'll drop the cookie on the
floor before handing it to you.

LOL

Laughing out loud for sure...your not someone I want to tangle with...