EMAILING THRU GARDENWATCH

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vossner East Texas, United States(Zone 8a) Jul 30, 2014

There is a convenient feature for each nursery entry where you can send an email to vendor. It has been my experience that 50% of the time it doesn't work, meaning, vendors do not reply. When I resend email directly thru the vendor's website, they invariable tell me they never got the DG email.

Has anybody else had this experience? Has this been discussed before? Is somebody fixing, if a problem? Can I do something to avoid this annoyance?

My most recent experience was with Almost Eden in LA, who has a FANTASTIC website. After two days with no answer, Jeff told me he never got the email I sent him thru DG.

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melody Benton, KY(Zone 7a) Jul 30, 2014

This is the first we've heard of the issue. I'll let the tech team know. One thing that may be happening is that if the vendor changes their email address and doesn't let us know, then the email won't be properly delivered. Many vendors are very good about keeping us updated, but we're at the mercy of the ones who forget.

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BajaBlue Rancho Santa Rita, TX(Zone 8a) Jul 30, 2014

The best way is STILL to pick up the phone and call.

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vossner East Texas, United States(Zone 8a) Jul 30, 2014

Yep but if you're shopping in the middle of the night, that feature is quite handy. Thanks for ecplanation

Post #9906494
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pirl (Arlene) Southold, NY(Zone 7a) Jul 31, 2014

Just sent an Email via DG's page on Swan Island Dahlias and they've already replied so there is no problem with that company at all.

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melody Benton, KY(Zone 7a) Jul 31, 2014

Thanks!

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