Comments regarding Burnt Ridge Nursery

I've used this company multiple times and every experience has been wonderful. Most of the plants you buy online end up being smaller than you expect, sometimes because that's the only option or because they don't list the size. Every plant I've bought from them has not only been bigger but much better quality than any other I've bought online. I just bought a couple of Anna kiwi vines and they are HUGE! Double the size of the ones sold at the local Lowe's.

Posted on November 2, 2010, updated January 15, 2011
Purchased 6 trees this past spring. 2 figs, 2 cherries, 2 apples. So far, the 2 brown turkey figs have turned out to be a completely different variety than what I ordered. This makes me wonder it they bothered to send me the correct cherry and apple varieties.
Only certain apples and cherries do well in my area, so if they've ripped me off and sent something else, there's a good chance I'll never get good crops.
I'll be contacting their customer service and will update this if they actually own up to and fix their mistakes.

I got three filbert plants from Burnt Ridge in 2009. They call them "trees", but in reality they are just sticks with maybe some roots on them if you are lucky. Which is all right for the price (at the time, now they doubled the prices).

Out of the three I got one didn't have any roots to speak of and so of course didn't make it. Couldn't get them to replace it. OK no big deal as I still have two that are supposed to cross pollinate.

The ones that are still going are Tonda di Giffoni and Gem. When choosing the varieties they told me those and the Yamhill that didn't make would be a good match for pollination. But now I'm reading that in reality Gem doesn't pollinate Tonda di Giffoni. Serves me well for believing whatever I'm told without double checking.

So now I can only get hazelnuts from the Gem tree if any at all. And Gem was meant to be the pollinator for the other two, as its nuts are not that great.

Will try another nursery next time.

I ordered 6 fruit trees (all plums) in late 2009 and received them as requested in the middle of March, 2010. They were uniformly sturdy,well-branched with a great root system. They budded on schedule and made good growth during the summer.

I am looking forward to ordering from them again this year.

Posted on May 26, 2010, updated June 30, 2010
I was very excited about my order with Burnt Ridge... until I got it. It spent over a week in transit, and when I opened the box, I found that they had not sent 3 of my plants, and had not informed me OR sent replacements. The plants I did recieve were small, and obviously in bad shape from the trip. I planted the pawpaws I did recieve, and as I read the literature they included, I found that if you do not have a named variety, you will likely not get fruit. Well, the named viarieties I ordered weren't sent. I had to pay twice as much to buy one from someone else.
Also, I ordered 3 Sassafras trees. They are about as big as matchsticks and were covered in black mold when I got them. I haven't even planted them yet, I am waiting for them to show signs of life.
The only saving grace were the serviceberries, which were sent bare root, were totally bleached out from the week in the box, but I planted them and watered them and they are now leafing out nicely.
I sent them an email with my concerns over a week ago and have not gotten a response. I will not order from them again.

This nursery should be avoided at all costs. I received a citrus tree that was malnourished and leafless; in response to my email comparing this specimen to others I have ordered from Four Winds, the nursery said "I am sure that Four Winds nursery sends out healthy, dark green, bushy citrus plants since they are a California nursery that has heated greenhouses and specializes in citrus. We are a Washington state nursery that carries a broad range of edibles and have no heated greenhouses, except when the sun comes out." Why sell citrus trees and so many other non-WA state natives then, at full price? They offered a refund if it did not leaf out (it hasn't), but would not pay for shipping costs. They don't mention their lack of adequate facilities to keep them healthy on their website, nor that they are willing to send out such poor specimens expecting customers to nurse them to health. They also sent me a dead Chinese wolfberry and did not respond to my request for a refund. So unless you want poorly cared for plants that only grow in Washington state when the sun shines and no responsible customer service, don't order from this nursery.

I'm happy and will order again from them.

I see some complaints about the size of the plants. My order, including shipping, was $100 exactly, and I received 3 fruit trees, 25 strawberries (plus one extra, so 26) 6 boysenberries, a grape vine, and a gross of footies.

For that money, I expected the trees to be small.

Plants arrived well hydrated. Bare root trees had all their feeder roots. I've never seen that on a bare root tree. Such a well developed root system should serve the tree very well. (made them harder to plant, but well worth the extra effort, in my opinion)

Arkansas Black, whip, now pushing lots of leaves and started branching. Gold cherry, whip, is well leafed out Nectarine, scrawny little twig with several skinny little branches is humming along with nice leaves on it.

Boysenberries are all lookin' good. Strawberries are all clearly happy, came up fast, and are growing well. I'm clipping tons of flowers off of them, so they can get established.

The grape vine is still asleep, but then, my resident grapes are just pushing out their first leaf tips. I guess I will see how good the guarantee is, if the grape doesn't make it, but at this point, it is clearly still alive, just asleep.

Packaging was a bit odd. Roots packed with wet newspapers and the whole thing placed in a black plastic trash bag. I've never seen plants shipped that way, but they arrive well hydrated. Trunks were damp, but dried right off with no damage. Probably wouldn't be good to leave them packaged that way in the heat.

Box had a sturdy bamboo pole in it to keep the shipping company from folding the trees. Nursery has no control over how the shipper handles the boxes.

I've had too many bad experiences with mail order nurseries, so I always buy locally so I can see what I'm getting.

However, sometimes I want a plant that isn't available locally. At least with this nursery, I got what I ordered, I got it when promised, and the plants are good quality.

I don't care if the trees are young. Small trees transplant easily and recover well. I certainly didn't pay for large trees, so wouldn't think of expecting to receive them.

I have purchased twice from Burnt Ridge. Both orders were packed very well and plants arrived in good condition, especially having spent a week in transit. Shipping rates were also reasonable. My purchases include: pawpaw seedlings, blackberries, gooseberries, tricolor beech, elderberries, honeyberries, jostaberries, and boysenberries. I will continue to be a customer.

Posted on April 30, 2009, updated May 7, 2010
After searching sources for fruit trees suitable for the very cold harsh, short season climate in northern Idaho I decided to purchase stock from Burnt Ridge. (Which I found through Dave's garden) I ordered almost 30 trees plus some blueberries and grapes. They were well packed and arrived in excellent condition. I was very pleased with the size and health of the stock. The prices were very reasonable as well. I look forward to purchasing more items next year. I have bought from quite a few nurseries over the decades and this company provides some of the best values.

Posted on January 30, 2010, updated May 1, 2010
This was my first time mail ordering plants and I couldn't have been more pleased with the experience and quality of plants received. I ordered two bare root trees, a persimmon and mulberry and both plants came securely packaged, healthy, and well rooted. They shipped the plants when they said they would and I received them just a day after receiving shipment confirmation by email. The trees were very reasonably priced, much lower actually than some local nurseries and the shipping was inexpensive. I would definitely order plants from Burnt Ridge in the future.

I am very satisfied with my experience this year ordering from Burnt Ridge. The trees I purchased were well packaged and very healthy appearing with good root systems and have since taken right off. The people are friendly and very accommodating, going that extra mile for their customer - a quality that's missing at some of the larger nurseries. I wouldn't hesitate recommending this nursery to my friends or buying from them in the future.

This spring I ordered 2 honeyberries, 4 blueberries, 2 goji, 3 hardy kiwi, 2 thimbleberries, and 2 serviceberries from Burnt Ridge. I just received them yesterday, and they are a lot bigger than I expected. The packaging left a bit to be desired--some were potted and some bare root,and the box was damaged, but the plants were in great shape. Even though they were shipped cross-country, all appeared healthy and have been planted. A good experience from Burnt Ridge, and I will be a return customer.

I purchased some Sunshine Blue Blueberry plants from them early in March. They confirmed my purchase and told me when they would be expected to ship. A week or so later they shipped them out. It took a week to get them because I live across the country from the Nursery but the plants came in good shape. They are beginning to flower and look like they will be fine. If I ever need anything else, I will look to purchase again from them.

I recently received my order form Burnt Ridge Nursery. I had placed my order with the company due to the very reasonable prices and the high recommendation from Dave’s. I purchased over $100 worth of plants. I am pleased to say I was no disappointed. The plants arrived on time and they were well packaged. The plants were good size and very healthy. The staff were very helpful when I would call an ask questions. The customer service was very good. Most of the plants were shipped bare roots with well developed health root systems. The plants were shipped when Burnt Ridge said they would go out. I highly recommend this company and I will also by from them again.

Posted on March 9, 2010, updated March 12, 2010
Order placed on the 6th day of February 2010. At the time of order I requested they be shipped ASAP.

The trees were shipped 23 days later on the 1st day of March 2010.
The trees arrived the 4th day of March 27 days after I placed the order.
The order to delivery time is about average but there are nurseries that do much better.

1 METHLEY PLUM $ 16.00
1 BEAUTY PLUM $ 16.00
1 LAPINS CHERRY $ 18.00
1 Large Grafted ILLINOIS EVERBEARING MULBERRY $ 15.00
SHIPPING $ 16.50
TOTAL WITH SHIPPING $ 81.50

Pre-arrival Burnt Ridge’s customer service was very good. The order confirmation was fast. They also emailed me a shipping confirmation and tracking number once the trees shipped. The box was adequate for the size of the trees and the price for shipping was more than reasonable. The roots were well packaged in wet newspaper and wrapped in a black garbage bag. Nothing fancy but it does the job as well as any.

The Trees……

Methley Plum; For such a small tree the root system was exceptionally large. However the tree was just barely ½" caliper which is on the small side. This tree had previously been topped at 30” which is not something I would do neither would I have purchased this tree if I had known.

Beauty Plum; This tree had an adequate root system for a small tree. The tree however was barely ½" caliper.

Lapins Cherry; The tree is 3/8”-½” caliper grafted whip. The root system is small even for a whip. The tree was shipped DISEASED. There is a lot of fungus on the graft union and coming through the graft union on its other side. It appears obvious that the graft union had previously been planted below the soil line and the fungus had eaten into the wood.

Large Grafted Illinois Everbearing Mulberry; This tree is a ¼” caliper whip. I do not know what a Small Grafted tree is to this company but I do not intend to find out.

I had no idea I would be receiving such small trees from the descriptions or from anything I read at Burnt Ridge. I read the reviews on this site and most said they had received average to large trees from this company. There is no way I would have purchased any of these trees if I had been given even a semi-accurate idea of what to expect.

I emailed Burnt Ridge my complaint at precisely 11:59 AM on March 5th. As of yet I have not received a reply.

I’m giving them a negative review because they………

1) Sent a obviously diseased tree.

2) They sent two whips without describing them as such.

3) Two of the trees had small-very small root systems.

4) One of the trees had been previously topped to 30” and was not described as such.

5) Their descriptions do not include tree size. That in itself is not the problem. The problem is they appear to be using this omission to sell whips at a slightly lower price ($ 1.99 lower) than other nurseries sell 5/8”-¾” caliper trees.

And last but not least but most importantly. I believe any company can have a bad day or bad order but good companies make it good.

6) THUS FAR THEY HAVE NOT RESPONDED TO MY EMAILED COMPLAINT OR ATTEMPTED TO REMEDY THE SITUATION IN ANY WAY.

I planted the trees to keep them alive in case Burnt Ridge offered a refund and wanted them back. At this time I have ordered replacement trees from another nursery. When the replacements arrive I will pull these trees as I have no use for them.

Posted on February 6, 2007, updated February 25, 2010
I got this nursery from a friend who works at Dave Wilson Nursery. He said this nursery is the best for hazelnuts.
I had some questions about cross pollination of hazelnuts, and didn't mention interest in buying a tree.
The man on the phone was very knowledgable and friendly, and we talked on the phone over half an hour about trees.
I was so impressed by that; great service to a non-customer!
I ordered a hazelnut over the phone, easy as can be, and will update when my tree arrives.
They are fieldgrown, on their own roots; great!!!

This will be my third year ordering from Burnt Ridge. They are fantastic with making things right (when an order goes wrong). I think they are a keeper. Great variety as well :)

I ordered blueberry plants from the website and it stated size and price for them. When I got the blueberry plants they were not as large as what was stated on the website and the price was more than what was listed on the website also. I spoke to a person on the phone and she confirmed the price of the website and what I was supposed to be charged but the invoice was higher for them. I emailed the company and still never received a response back regarding the over charge and why the plants were not the size that was listed on the website. Won't purchase from this company again.

Burnt Ridge Nursery has a very good assortment of fruit trees at reasonable prices including shipping. I ordered 10 apples, 4 pears, 2 each peaches and cherries in Feb for March delivery. They emailed me a detailed order confirmation, payment confirmation, and shipping confirmation. The trees arrived well packed and in good condition, medium to large sized, and of course, dormant bare-root.
I planted, pruned slightly, and watered as needed, and waited. Every tree has grown exceedingly well and I am very pleased with them! Another thing I really like is the imprinted tags on each tree, with the name and some info. Excellent company to deal with!!

Placed an order 2 months before planting season, in an attempt to find some different offerings. A week or two after placing order, I was informed 1 of my selections was not available, and to pick another, which I did the same day. Being out of stock so early concerned me only for a second, because the communication was decent. About 5 weeks later, I got notice that my order had shipped, about 3 weeks later than when they were supposed to be planted. The plants took an 8 day trip and arrived in a pathetic state. Poor packaging, and length of trip left me with piles of mush, so far, only 3 plants look to have survived the ordeal. I wrote a letter explaining how outraged I was with the experience, and as expectd, never got any further communication, I will NEVER order from them again.

Ordered and received 4 Montmorency cherry trees--arrived in great condition, came out of dormancy quickly and are flowering. Would definitely order from this company again.

Bare root trees arrived in good condition and have come out of dormancy nicely.

We were extremely pleased with the plants we received from Burnt Ridge. Even though the plants had to come across country, they arrived in beautiful condition. And, the plants were LARGE and very healthy. I highly recommend this company.

I ordered about 30 trees and various shrubs from this nursery. I then went there and picked them up.
The prices are reasonable, and the plants I got were robust and of good quality. They were very professionally packed and arrived in excellent condition. All burst into growth right after being planted.
Of the nurseries in the pacific northwest, this is my favourite. They are a bit less than diligent answering email, but theu have a great selection, decent prices and healthy plants.
Good value for money.

This is the first year that I have ordered from Burnt Ridge and I have only wonderful comments to make about this company. I ordered Honeyberry and Raspberry plants after shopping the Internet and finding this company had the most reasonable prices on these items. My order was promptly processed over the Internet and the plants arrived at the appropriate time. They were in wonderful condition and are all up and thriving as I type. I was so impressed I went back online and ordered several current plants to be delivered. I was confused about a statement on an e-mail the company sent to me in reference to this order, so I called the company, misjudged the time zones, and accidentally called prior to 7 am in the morning. The gentleman who answered could not have been nicer (he was actually still in his own home) about my errant phone call, answered my questions and pleasantly cleared up my confusion over the e-mail. Although I am done with my ordering for this year, I am sure I will be ordering from this company again.

I ordered about 30 trees and shrubs from Burnt Ridge. I also emailed them several weeks after placing my order, to request a change.

Burnt Ridge dealt efficiently with my requested change, and kept me up to date on everything via email. The trees and plants they sent were carefully packed and arrived in perfect condition. The trees were already stout and healthy looking, and had very complete root systems. The plants were in 4 inch pots, and arrived well-hydrated.

I am entirely pleased with every part of this interaction, and I recommend Burnt Ridge without reservation. Plus their prices are spectacular!

FIRST OF ALL, I AM AN AMATURE GARDENER. I AM NOT A PRO, I JUST TALK TO THE PROS TO LEARN WHAT TO DO.

I had ordered 2 plants from this company last year around February. I knew they would be sent bare root (prior to actually ordering once I saw the words 'Bare Root', I did research on what it meant. I STRONGLY ADVISE ANYONE or EVERYONE TO RESEARCH WHAT BARE ROOT MEANS)

I have read alot of negative comments for other companies that send out bare root plants. If you don't know what it means, then yes, you will think they sent you dead plants. Plants are amazing that they can go into a dormant phase where they appear to be dead. Easiest thing to do it use an old spagetti sauce jar, fill w/ water put the bare root plant in it for a few days. This helps to wake the plant up. Then plant it into the ground. Be sure to use fresh soil in the hole that you dig. Existing soil might either be too dry or have alot of acid in it. Once the roots take hold in the good soil, they'll be strong enough to survive in the old soil. And "Bone Meal". Plants love Bone Meal! If you dug a hole 8 inches wide, then put the bone meal along the 8 inches area. Never put it directly next to the plant. You will get a stronger root system if you use food away from the plant. It literally forces the roots outwards seeking food.

That being said, when I received my order which was actually a couple weeks sooner then I expected, the Grape plant was wrapped in wet paper w/ rubber bands. This was awsome as far as I'm concearned because an order I did w/ a different company didn't send the plants that way & it took forever to nurse them back to life.

One plant is a Red seedless grape. Last year it did great until my neighbor accidently weed whacked it. He was extreamly sorry for that, but the plant still had green in it when I trimmed it back. Today, the plant is 28 inches tall & it looks like it wants to produce some fruit this summer.

The second was Strawberry. Those did really good at first. But something I didn't know was that rabbits like strawberry plants too! Long story short, those died due to the rabbits eating them. When I caught a rabbit eating the plant, I went out & bought some chicken wire & more or less turned it into barbed wire w/ tin snips. Made a dome & covered the plant. But the rabbits still got to it.

One last thing. I know some disagree w/ this, but I always have good results doing it.

When planting in a pot, use some stones or pebbles on the bottom before the soil. The drainage is a heck of alot better that way. I've been doing that for about 18 years & my neighbors always wonder why my potted plants do better then theirs. Try it on a cheap plant like a Marigold, what ever you can buy for less then a dollar. I'm sure you'll like the results. Always experiment w/ different techniques, you'll be surprised on what works!

Last month I ordered two Arbequina Olive trees, 6 Goumi seedlings, and 3 larger Scarlett Goumis. The goumi seedlings were taller than I expected and well rooted. The scarlett goumis were also larger than I expected and arrived dormant, but budded and bloomed within 10 days of being planted and are growing well. The olives were a little smaller than I had hoped for the price, but were healthy and well rooted. Shipping was timely and packing was okay, but nowhere near as good as some other nurseries; the plants did all survive the journey with minimal damage though. Overall a good experience and I will buy from them in the future.

I've placed a number of large orders for a wide variety of fruiting plants (various trees, bushes, brambles, vines, etc. totaling over $1000 over the last few years) from Burnt Ridge Nursery (BRN) and highly recommend them. I've tried most of the major mail order fruit tree nurseries and they offer the highest quality for the price. In fact, many of the specimens I've received from BRN have been both of higher quality and had a higher survival rate than many more expensive sources. Their shipping rates are also very reasonable because they manage to safely pack a very high number of plants in one box. I also like that their catalog is honest, useful, and not full of the hype often found in nursery catalogs. They are a small, family owned business (which is a good thing to me) so sometimes there can be delays in communication, especially during the peak season. However, in my experience, they normally respond within a few days and they have always been helpful when they do.

Demian

I just received my order this evening. Last night I got an email saying that my order had shipped and I figured that it would be Monday before I saw my package (I only paid for UPS ground). I opened the package and everything appears to be in order (I got 2 red currants, 2 black currants, 2 white currants and 5 Triple Crown Thornless Blackberries). The plants look healthy with buds emerging already. I'll be planting them tomorrow and will post a follow up when I know how they are doing.

I order many varities of trees and plants to be delivery in the spring. Now it is fall, and all but did very well except a couple of varites. The nursery is replacing them this next spring with my next order. The packaging of the plants was very well compared to other mail order nurseries. Very healthy plants.

I had a lot of phone help in making my selections. They were extremely knowledgeable about how plants perform in my area.

Was looking for fruiting vines and shrubs. Emailed Burnt Ridge with questions about appropriateness of growing Kiwi in GA. They responded quickly and courteously. Ordered two kiwis (M/F) and Aronia. They arrived within three days very healthy. Very pleased with my experience.

I purchased a large order of plants from burnt ridge nursery last spring. The plants arrived healthy and well packaged. Now, a year later, those plants are doing well and most have grown considerably. Several plants bore fruit the first season and many more are doing so this year. I was impressed by the quality of the plants and would reccomend this nursery to anyone.

I had a great experience with Burnt Ridge Nursery. I'm on a tight budget and shopped around. They had the best prices! As a new gardener I wasn't quite sure what I was doing and emailed them repeatedly with changes to my order. They sent polite prompt emails and made sure they got my order right even with all the conflicting emails I sent : ) In the end I ordered 2 crandall currants, 2 huckleberries, 1 sunshine blue blueberry and a 12 pack of wintergreen. The bareroot currants were very large! All plants arrived healthy and well packaged. They went into the ground yesterday and I am planning my next order already. Thanks.

Placed an order for a couple of varieties of honeyberries which they had since they are not available many places and the prices were OK too. They sent me an email that the ones I wanted were not in stock and to pick a couple of others. I did, and I my 2nd choices were never confirmed. So, I emailed them asking for some sort of confirmation since the order was still up in the air. Never got a response to my request for a response. Finally I called them and got their answering machine, so I left a message. They didn't call back, so I called again (next day) and got the answering machine again. Emailed them again and told them I had emailed already as well as had phoned and asked if they would please let me know what was going on with the order. No response. Called a 3rd time and finally got a person who told me that my 2nd choices were not available either, and was asked if I would like some others. I said OK, whatever you have at this point, and they wanted to know if it was planting season here (Ohio) yet (April) of if maybe the ground was still frozen! Well, I hope so! This isn't Ankorage.
I wouldn't recommend dealing with this company since they ignore your communication whether by phone or email and act like they're doing you a favor to take your call (and your $$).

I placed a large order and they constantly sent me emails confirming when I added or subtracted to the order. They were very nice and the plants arrived in good shape. Almost all the plants were bigger than I expected. I would order from them again.

In spring 2007, I ordered a Shipova Pear, 2 potted paw-paws and a Methley Plum from this company. Both of the bareroots arrived in good condition, were nicely sized with good root balls, and they leafed out beautifully. The paw paws, I was surprised, survived silver dollar sized hail, even when our roof, car, and mini-van were totaled. One paw-paw tree broke clean in half when we were replacing the roof and it got hit with a shingle. But it came back, sent up new shoots & is hanging in there!

My husband killed the pear tree with the weed-eater, but the tree was nice up to that point. Maybe I'll order another one next spring. The plum tree which came bare root is looking even better than the potted tree I bought locally to polinate it.

This place also was good about answering e-mails when I had questions.

Thanks

We ordered bare root rosa rugosa and planted them in may- we have blooms and all kinds of new growth!!!
VERY GOOD EXPERIENCE