Comments regarding American Meadows

Ordered plants. Four of them arrived dead. I wrote noting their guarantee, and then sent me two plants (not four) to replace them. One of the two replacements arrived dead. So I’ve learned my lesson: just go to the local garden store!

I ordered a preplanned garden that was missing plants. When I told them that the plants were missing they did nothing. The preplanned kit was a total rip off and contained to my surprise 6 dead nettles which are just weeds.

Do not buy from them

"On May 29, 2024 10:21 AM, American Meadows responded with:

Hello Zone8Bee,
We are very sorry to hear your order arrived incomplete and would be happy to rectify this situation for you. We did reach out to you a few weeks ago via the D-Mail feature on Dave's Garden and have not yet heard back. We proudly stand behind our Dig In Guarantee and will gladly assist you in honoring that however best suits your gardening needs, we simply need your information so we can assist you with that process. Please feel free to reach out to us directly at [HYPERLINK@www.americanmeadows.com] or our toll-free phone number 877-309-7333 so we can help. We look forward to hearing from you and thank you in advance for allowing us the opportunity to make this right.
Kind Regards,
Ethan Platt and the American Meadows Team "

I ordered Mayflower roots from American Meadows. What I received were leaf stems without any roots. I sent their customer service an E-Mail with pictures and was ignored, no response. order no. 2641237

"On May 8, 2024 2:13 PM, American Meadows responded with:

Hello Connman,

Thank you for sharing your experience with us. Our records show we replied to you and sent out a replacement shipment within 3 days of your email inquiry being sent in. We appreciate you reaching out to let us know what happened with your delivery and thank you for allowing us the opportunity to honor our guarantee.

We look forward to working with you again in the future and again thank you for letting us make this right for you.

Kind Regards,
Ethan"

Very small plants thrown in plastic bags with peat moss. Gladiolus bulbs less than 1/2 the size of other sources. Suspect plants have little chance of survival and I have over 50 years experience with mail/internet ordered plants.
NOTE: This order came from an address in Bloomington, Illinois, not Vermont. A little check with Dave's Garden and Google Maps shows several other nurseries at the same street address and all have very poor ratings with Dave's customers. Street view is anything but impressive. Strongly suspect American Meadows has some type off agreement or arrangement with one or more of these shops so what you are getting is their poorly rated products. Would not buy here again.

Last April I purchased a 3” hot raspberry butterfly bush pot from American Meadows. The plant has grown over 2’ high and 2’ tall at the end of July. It has beautiful fragrant flowers since end of june.
It attracts a large number of butterflies. I enjoy the plant and it grows along with my orange butterfly weed.
I purchased both plant from American Meadows.

I received my plants last night and they are in excellent condition and maturity. The plants were packaged individually, which kept them in perfect condition. I am very happy with them.

We ordered several varieties of cana lilies for planting. The shipment arrived (last spring) and we planted as per the instructions. We were very disappointed with the number of plants that grew from the sets with at most 50% success and of the plants that did grow, most did not flower. Our cana lilies purchased elsewhere grew and flowered beautifully, making me suspect of the quality we received from American Meadows. We called customer service and they refunded the cost of the lilies but not shipping. The customer service representative did not offer an apology.

"On Oct 21, 2021 4:39 PM, American Meadows responded with:

Dear JayRh,

We are sorry to hear the Canna Lilies you received from us this Spring season were not successful. As gardeners ourselves we understand how disappointing it is when something doesn't grow after you've put time and care into that planting. We appreciate you taking the time to share your feedback. While per our guarantee shipping charges are non-refundable, please know we relay this to our product team and growers.

We hope we have a chance to earn your trust again in the future.

Sincerely,
Ethan Platt | President"

My package arrived and was I surprised when I opened it. The plants were strewn all over the box, dirt everywhere. I managed to save all but one that was completely out of its container and laying in the box with dried out exposed roots. I emailed a picture of the contents to American Meadows with absolutely no response. Not even "I'm sorry"
I find them to be very expensive and only use them if I cannot find anywhere else to buy a specific species.

"On Oct 21, 2021 4:15 PM, American Meadows responded with:

Dear TXgreenjean,

Thank you for sharing your experience with us. We are very sorry to hear your package of plants arrived in such poor condition, that is certainly not the experience we'd expect for any shipment. Despite our best efforts and continually improved packaging, occasionally when in transit shipments are mishandled. We appreciate you reaching out to let us know what happened with your delivery and thank you for allowing us the opportunity to honor our guarantee. Feedback like this helps us assess our carrier options and make improvements for future shipments.

We look forward to working with you again in the future and again thank you for letting us make this right for you.

Kind Regards,
Ethan"

This year was the first time I have used this company AND the first time I have ever planted Dahlias. After going all in and ordering about 100 tubers, I found reviews on another platform that were not necessarily positive. It made me nervous about what I was to find. I received the package right when i expected, all of the tubers arrived in great condition and packed well. I expected to have some fail at least when planted. Im happy to announce that every single tuber that I have planted has growth. NONE have failed at this time. They even sent me a couple of other plants as a bonus when I have planted and cant wait to see what happens with them. As far as the blooms themselves, I will report back with my results but so far, I will definitely use this company again.

I see and have read many negative reviews on American Meadows. I simply cant relate to that. I bought an Itoh scarlet heaven, it came in good shape with nice sized eyes and a good amount white roots. I planted it as directed and it is now only 8" tall and already has a bulb sitting on a terminal spike, doesnt seem possible this could be, but Im delighted.

I have to say, i have never received rotten plants before. I ordered Foxtail Lily rhizomes, which as anyone knows, are not cheap. When I received the dried out and totally moldy rhizomes, i was bit miffed. I called customer service, and was issued 4 replacements. They arrived quickly, but they were in worse shape then the 1st batch. 8 out of 8 totally ungrowable!! I didnot call back...it was pointless. I shall never order from them again.

"On May 26, 2021 3:55 PM, American Meadows responded with:

Dear Shari,

We are very sorry to hear both your original shipment and your replacement shipment of the Foxtail Lily arrived in such poor condition. We appreciate you sharing this highly unusual and disappointing experience with us so we can honor our guarantee for you.

We have issued you a refund for the Foxtail Lilies that weren't viable as well as reported this to our greenhouse team. Our Customer Care team has also reached out by email to confirm the details of your refund. On behalf of all of us here at American Meadows, we sincerely apologize for any frustration or inconvenience this may have caused.

We hope we have a chance to earn your trust again in the future. Best of luck in the garden this spring.

Sincerely, Ethan Platt | President"

This was my first time to order from American Meadows, and I was very happy with plants and service. They shipped my plants just previous to the FedEx incident, so my order was delayed and it was nine days before I received (absolutely not the fault of the company). I expected the worse, but really only about a third of the plants appeared to be beyond salvaging and American Meadows was very quick to respond to my message and replace plants. I would definitely order from this company again. Great prices on their perennials.

I've been ordering from American Meadows for years and love their selection and helpful staff. My Lenten Rose are just starting to bud out this year and happy as can be. I'd sent some to my parents (in a zone 7) many years ago and they come back every year bigger and better then before. Tons of blooms and so early in the spring, always a treat to have these beauties even before the crocus and daffodils.

I had never ordered live plants online before American Meadows and was nervous how these could be shipped out and survive in the mail. It's an impressive system and the plants arrive well packed and well rooted. They are smaller plants when they arrive (which is what you should expect in a 3.5" pot) but they thrive once planted.

I've planted their potted plants, bare root plants, wildflower seeds, spring and fall bulbs over the years and have been happy with all my new additions. Their amaryllis are the biggest I've ever seen too. Friendly helpful staff and tons of great online resources.

If you're looking for plants to add to your garden, American Meadows is a fantastic source and great to work with.

Placed an order for grape hyacinth and pink star double late tulips back in October. Turn around time was incredibly fast (just 2 days, and during a pandemic to boot!) and the bulbs arrived large and healthy. I especially appreciate the thorough planting guides.

Placed an order on their sister site (High Country Gardens) Very unprofessional. No shipping updates, you just sorta sit there and wait and wonder for weeks until you end up following up several times via email. They had no problem taking the money right away though.
Automated response chat window, wait there too, no chat response. I don’t mind waiting but several requests for a shipping date got me generic messages, still no shipping date. It’s stressful right now, I get it, it’s stressful for us consumers TOO!! Ask me how I know!!! I provide memorial and funeral services!!!
Other small companies can communicate and/or ship. NOW is the time to hire a laid off person for a temp job to make sure the order doesn’t take a month or more! No excuses!
2 fancy web sites, appearing to look like big competent companies and no personnel to do the job! (Found out Americanmeadows & Highcountry are the same company). Good to know.

"On May 19, 2020 1:57 PM, American Meadows responded with:

Dear Dustything,

I replied to your post on the High Country Gardens Garden Watchdog page. As I explained, we go to great lengths to set customer expectations and work tirelessly to meet them. Our season is a blitz several weeks long and this year, we were not allowed to hire as many customer service or warehouse staff as planned due to quarantine. We regularly communicate with customers on the status of their advanced orders (you are given a shipping week before you check out) and again if there are any kinds of delays. I apologize if you did not receive those emails (they sometimes end up in spam) or if our communication did not meet your expectations.

Best, Ethan"

I purchased an Itoh peony from American Meadows. I purchased 24 different peonys this year. The one from American Meadows hands down had the most tlc and was the biggest. When I picked up the package I thought it was a mistake because it weighed so much! It was packed so well. I definitely plan on doing more business with them. Thank you

Ordered 3 types seeds, with the anticipated shipping week of April 19. Spent an hour on hold to reach them today (April 30th) to find the status. They were out of one of the seeds. Frustrating that there was no notification of the delay, or that they hadn't shipped a partial order (shipping and handling was almost $12.00). Canceled the order. Now will be waiting 10-14 days for a refund. All around, not a good customer experience.

"On May 1, 2019 8:45 AM, American Meadows responded with:

as2oz: I'm very sorry for your negative experience. We completely replaced our order processing and inventory system this winter and in a few cases, have had some orders hang up in the system - yours appears to have been one of them. I will personally confirm the status of your refund, but know that it often takes banks up to 10 business days to post refunds to your account after we've submitted them.

I hope we have a chance to earn your trust again in the future. Best of luck in the garden this spring.

Sincerely, Ethan Platt | President"

I ordered mostly bare roots, but some bulbs. I had no problems with the ordering process, items were shipped promptly, and suitably packed. Having had poor results in the past with bare roots (other sellers), I was very pleased with this shipment. All roots were healthy, and the bulbs were large and healthy. I will definitely try bare roots again with American Meadows. Another plus—they had a nice selection of the native plants that I was looking for.

I ordered Amaryllis (Hippeastrum) from American Meadows in October 2018. I received super-premium bulbs at a good price. The communication was excellent. Shipping was also fast. I had such a good experience i ordered more for my best friend and my mom!! The Daphne bulbs are on their third flower stalk and absolutely wonderful. I'll be ordering again.

I placed an online order with American Meadows. The order was shipped to a very wrong address in another state. When I called to try and correct the problem I found the customer service reps very unpleasant to work with. The person who answered the phone was going on break so I was put on hold for someone else. Then I was blamed for not giving them the correct address or catching the mistake in the conformation email. There was no hint that the company would work with me to fix the issue. I was told all the managers were tied up in meetings so no one could help - they would try to call me back later, but once again it was my fault I didn't catch this sooner. I have never had a company that didn't immediately offer a replacement, refund. Not a hint of sympathy or understanding. Even if I can get this resolved, I won't order again - there are too many other companies out there who are pleasant to deal with.

"On Nov 1, 2018 4:23 PM, American Meadows responded with:

Dear suziezebrafish;

I'm very sorry for your negative experience with our organization. In looking at the notes, I see that it appears as though our online address auto-fill/verification tool caused you to enter the incorrect address - your actual zip code matches the street address for the address it was shipped to. We see this from time to time and I understand how it can be frustrating, but we need to use a service like this to ensure timely delivery.

Compounding the issue, I see that your order included products that we've stopped shipping for the season, thus the reason why we can't just re-ship. I do see that you spoke with 2 of our experienced customer service reps and that they discussed options for you.

Once again, I'm sorry that you were not pleased. We offer a 100% satisfaction guarantee and I see that you were offered either a refund, or for the items to be shipped again in the spring.

Best Wishes, Ethan Platt | President"

After I saw several negative reviews for American Meadows on Dave's Garden and I wanted to share my experience.

My yard is clay with essentially no topsoil but the lawn does OK. So when I started a flower garden late last year, I added a lot of topsoil.

The experiences I have had since then with mail order nurseries has been good and bad. American Meadows is one of the very best.

There were three orders from them, Lilies, Gladiolus and a mixed lot of Astilbe, Columbine, etc.

The size, condition and packaging of the plants and bulbs was excellent.

I signed up with Dave's Garden to share this experience. My recommendation is to order from American Meadows.

Up until last fall, I had good experiences with this company. Then things changed, Last fall I ordered a frittilaria and hepatica. Neither survived.
I chose not to report it.
This Spring I ordered a siberian iris and echinacea. When the order arrived, the echinacea plant was out of its pot with soil all over the shipping container. I reported it and they sent me another. Now, they advertise they send materials in 3-4 inch pots; however this replacement was no more than a seedling in a 1-2 inch pot. I planted it but it's doubtful that it will survive
Last month I received an email from them asking how I liked the frittilaria, nothing else. Since I had their attention I responded , giving them the status of all of the plants I have ordered from since last fall. So far, I have not heard word one from them. I am very disappointed with this past season's and last fall's experience.

"On May 28, 2018 12:23 PM, American Meadows responded with:

Dear mgofmcnj, I'm sorry to hear that you did not have success with your most recent orders. As you know, gardening can be fickle and that's why we offer our satisfaction guarantee.

As you experienced, we made some "improvements" to our packaging this year to try and improved quality, but the changes were not entirely successful. We continue to innovate and evolve our packaging to ensure that we're getting plants to customers safely, while keeping wasted packaging and packing labor to a minimum.

From you posting, it appears as though you were sent a product review email. We work to read all of those as well as any comments, but during the peak season, we often fall behind. Our customer service team is here Mon-Sat and stands ready to assist via phone, email or live chat.

Best Wishes, Ethan Platt | President"

Just received my order for ONE honeysuckle plant and I could not be more pleased. The plant arrived healthy and ready to grow. I think it has grown two inches overnight. The box it was packed in would have held eight plants nicely. The packing was supurb. A cardboard flap folded over the single container with a slot for the plant out the top. It held the container in place and kept the growing part safe. Air pillows filled the empty spaces. It is well watered and has an excellent root system already established. Could not be more happy. I will certainly use Amerian Meadows again.. I heard they had packaging issues and were working on solving them. This plant was as perfectly packed as it could be.

Posted on February 26, 2013, updated May 24, 2018
I had a great first experience with American Meadows. I just placed my first order with them, ordering seed packets for my early spring wedding. I emailed with questions about the packets and received a response right away from a lovely customer service representative. I then placed my order, got free shipping :) and the packets just came in the mail yesterday. I am thrilled with the service I got and am excited for my guests to plant the seeds! I would highly recommend this company.

One order was received with all six plants helter skelter in the box, some had green tops but most seemed to be just dried up roots/soil. I managed to resurrect two of the six and told the company of my experience. They were so nice that I came back with another order of, I believe, six plants.

Second order had three plant containers in place and three hither and yon with dried soil, dried roots and labels free floating in the box. I asked for a refund and, again, they were very polite and agreed to a partial refund.

I've received other mail order plants which were sent express mail. These were sent (both) UPS with local post office doing final delivery. That might be the problem. I wouldn't order again tho...

"On May 11, 2018 2:08 PM, American Meadows responded with:

Dear grommet, I'm sorry to hear about your experience. We worked to improve our packaging this spring and as you (and others) have experienced, it still needs work. It's a constant effort to design packaging that's universal enough to hold all 300+ varieties of live plants that we sell, convenient enough to keep our packing time reasonable and doesn't waste packaging resources. We're always working to learn and improve and appreciate your feedback.

I'm glad you found our service team friendly and prompt. They work very hard, especially this time of year. I hope we have a chance to earn your business again in the future.

Best Wishes, Ethan Platt | President"

In April I received an order from this company. The plants were poorly packed and thoroughly dehydrated . One Eupatorium had fallen out of its pot and lay dead in the bottom of the box. Two Hydrangea quercifolia 'Ruby Slippers' had probably been dead for months before they were even shipped to me. When I complained to customer service I was told they had switched nurseries and were having a few problems with some of the orders. I asked for a refund and was told it would be processed in 6-10 days. I would never again order anything from these people.

"On May 10, 2018 12:31 PM, American Meadows responded with:

Dear Ronald,

I'm sorry that you were not happy with your order with us. I see in our notes that we reached out via email when you first voiced your concern and offered to refund you for the plants you were not happy with (you'd indicated that it was only a portion of the order), but we also asked you to plant and care for them in any event. Because we did not hear back on that email, we did not take any further action.

As for the delay that you mention, we process refunds within 24 hours of when they're requested. It's your credit card company that can take 6-10 days to actually post the refund to your account. We have no control over that - it's the same with any vendor, online or not. When we post a refund, the money comes out of our bank the very same day - it's the credit card company who takes their time in order to enjoy the use of those funds for a week or more!

Finally, there's no excuse for the dirt coming loose in shipping. That said, this has been a very challenging season weather-wise for all gardening companies (online or otherwise). The late spring in much of the country (our plants are grown all over the US) means that some products have not woken up as quickly as normal, and thus certain varieties have not had as full a root system as optimal. It's one of the challenges when working with "live goods" and we're always seeking to get better.

Best Wishes, Ethan"

I had the same experience as DancingBearTwo. My first spring order came with totally dry pots. They did not water before sending. That order was salvageable.
When placing the second order this spring (duh!!), I wrote on the order form where it says specific instructions to please water the plants before sending.
When they came, they were in a Total Mess. Dirt strewn everywhere - plants everywhere. NO TAGS were sent with the plants. I had no idea what was what. One plant didn't have a pot - a small tiny thing that just traveled around the box the entire shipping time. Thank goodness I was home. I potted everything, but had no idea what would make it and what would not.
I finally decided to call the co. Friendly girl who would have given me some money back, but all I wanted was for them to know to WATER the plants before shipment.
She said to take a picture for Identifying each plant and send to them. Literally days went by then it was over a week. NO Answer.

Finally I emailed relaying that I would post this on Garden
Watchdog if they didn't reply.
An awful rep wrote that the plants if watered would mold or rot. WHAT !!

I had asked for my total shipping back since they are definitely AWFUL shippers. The rep just ignored this request. I still don't know if the plants will make it.

NO more orders to this company. So disappointing !!

"On May 7, 2018 8:24 PM, American Meadows responded with:

Dear Carol, thanks for your feedback and for your faithful business for over 5 years. We hate disappointing any customer, yet alone one as loyal as you!

We did take your feedback to heart and are always working to improve our shipping processes. Shipping plants either too dry or too wet each present their own challenges. When you add in the variable of different transit times, it's an inexact science but we're always working to improve.

We simply want our customers to be successful and look forward to helping resolve your concerns and as always, stand behind our 100% guarantee.

Best, Ethan"

Posted on April 28, 2018, updated April 30, 2018
I was sent a DEAD plant, for $20.68. A. DEAD. PLANT. I ordered one plant, and they couldn't do that properly.

"On Apr 30, 2018 9:33 AM, American Meadows responded with:

Dear Catherine, I'm sorry that you were not happy with your butterfly bush. That is a plant that ships dormant with minimal top growth. The goal is to provide plants in an optimal state for transplanting. In the case of the butterfly bush when shipped in the spring, we focus on ensuring that there is a deep and healthy root system, ready to take off in your garden. Please plant it and care for it per the instructions and I'm confident that you'll be pleased with the results.

Per the request in your email, I will be sure that you're contacted by a sober employee to work on a resolution.

Best Wishes, Ethan Platt | President

I received several orders from American Meadows this month (it was a long winter!). In the first order I received 3 dahlia plants (tubers), only one of which was actually viable. One was so rotted that every tuber on it was mush. Another was so banged up in the shipping process (I assume- I certainly hope it wasn't packaged that way) that not a single tuber was still connected, they were individually loose in the bag. I also received 16 echinacea plugs in this order, which were very small, yellowed, and sickly looking. Their tags were mixed up with the tags for the black eyed susans that were also in the order (which were small but healthy looking) and this left me having to figure out what was what. However, my second order was even worse. I ordered more echinacea (I placed the order before I received the first batch, or I certainly would not have) and in comparison that first batch of echinacea was no big deal. The second set of 16 plugs I received consisted of plug containers, some of which had no visible leaves, others of which had blackened dead leaves, and all of which had an orange warning label 'reassuring' me that the roots were still good. I found the warning labels even more disturbing than the condition of the mostly dead plants - clearly someone realized that these were in significantly sub-standard condition, but they were packed up and sent anyways. I am incredibly disappointed with my experience (after having a previous positive experience with their wildflower seeds, which were excellent) and do not plan to place any orders with them in the future.

"On Apr 30, 2018 9:28 AM, American Meadows responded with:

Dear GldnStTrnsplnt; Thank you for your loyal business over the last 3 years. I'm sorry that your order didn't meet your satisfaction. I see that you contacted customer service and sent photos - thank you. That's always helpful.

Yes, some of the products you ordered are products that we ship dormant in the spring. Although your photos showed the lack of top growth, they did not show the root systems. That's what really matters. Regardless, I hope that you plant them and care for them per the instructions - I'm confident that you'll be surprised with how quickly they take off, especially since it's finally starting to warm up here in New England.

Our customer service team will be in touch to discuss.

Best Wishes, Ethan"

I purchased eight Hidcote Lavender plants from American Meadows several months ago for delivery in early April. When the plants arrived, they looked small and sickly. Two died within days. I emailed customer service, and Erika went right on the case. She immediately replaced the two dead Lavenders. Sadly, within a week the balance of the order went to meet its Maker. When I emailed Erika again to tell her of the funeral arrangements, she kindly offered to replace everything, all at no charge.

I can't say enough kind things about Erika and American Meadows. Not many Internet gardening firms—in which customer and seller are strangers—are willing to extend their generosity to replacing an entire order at no charge. But American Meadows' customer service staff has shown me nothing but kindness and courtesy. Gardening businesses like theirs are unfortunately too rare. I recommend American Meadows without reservation.

I am in the process of planting native plants in my yard, including Milkweeds to attract Monarch butterflies. I ordered my plants from American Meadows. They arrived quickly and were all very well packaged and in excellent shape. I transferred them to my yard two days after I received them due to weather, and there was no transplant shock and they are all doing very well. I ordered more plants this week and am looking forward to receiving them and continuing my planting. I am going to be using American Meadows for all of my native planting.

I ordered 3 Zebrina Mallow (3" pots) from American Meadows, and the order arrived today. When I opened the box it was filled with dirt and the pots were empty. I dug through the dirt and found three very tiny (around 1 inch) "plugs," which were totally dried out. I called the company to complain, and was put on infinite hold. I wrote to them, and only hope that their customer service is better than my worthless order for which I paid $34.39.

"On Apr 10, 2018 10:13 PM, American Meadows responded with:

Dear DancingBearTwo:

I'm sorry that you were not happy with your order and that you were on hold when you called. We're a small team and it's our peak season, so we do our best to juggle the phones. I do see that you emailed and we followed up within an hour.

The Mallow are shipped as a dormant plant. We looked at our stock in the greenhouse and although there's no top growth, they are fully rooted to the sides and bottom of the pots. That's what matters - that you get a healthy root system, ready to take off once transplanted.

Please plant and care for the three mallow per the planting guide that you received and we are confident that they'll take off quickly. In the meantime, our customer support team's reached out directly to discuss your order.

Best Wishes, Ethan Platt | President"

I live in CT and wanted to start a butterfly garden. I ordered as many different types of milkweed as I could find from American Meadows. The plants arrived at the correct time very well packaged. One variety was substandard and they informed me of that, credited me the cost without my asking. They were correct, it did not grow. However the others were very effective monarch magnets. It is October 25 and my tropical milkweed is still attracting monarchs with its red and yellow blooms.
They provided prompt advice when I called or emailed with questions.

I ordered for the first time from American Meadows this summer. They had good prices on Itho peonies in their online sale catalog. I ordered 2 and they shipped them promptly. I was a bit surprised since I didn't really expect them until fall. However, the plants were beautiful and so well packed that I couldn't believe it!!!! Both were planted immediately in the same bed and received the same care but, sadly, one of them just failed to thrive and withered up. The other is doing beautifully. I contacted customer service via email and received a response within 24 hours offering me a refund or credit. I truly appreciate a company that stands behind its products and plan on ordering from them again.

Posted on June 12, 2017, updated June 16, 2017
I ordered two orders of Native Pacific Northwest Wildflower Seed Mix
totaling 1.25 lbs of seed. I was not 100% satisfied with the product and called them out on their 100% satisfaction guarantee due to low germination rate and very little blooms which was two flowers at the time of the complaint, with a very little more at this point. I was met with blame shifted on the planting space and clay soil which their information stated that they grow in clay. I pointed out that we had the wettest year on record for western Washington. I had a feeling their outlandish claim of 100% customer satisfaction was too good to be true. I will be buying my wildflower seeds elsewhere and am glad I found out early on what kind of company I was dealing with as I even stated I planned on being a customer for life. Buyer beware.

"On Jun 13, 2017 9:36 AM, American Meadows responded with:

Dear Richard, I'm sorry that we didn't meet your expectations regarding the success you had with our seed. In reviewing our communications with you, I definitely see areas that we could improve upon. That said, what Sam was trying to convey in her emails with you was to not give up. Too often, we see people who don't see immediate results with seed and they want to start over. After presumably doing all the proper prep work for your planting, we don't want to see you start fresh if you don't need to.

I've asked our head of Customer Service to reach out to discuss the best next steps. We are happy to honor our guarantee and send more seed, if that's what makes the most sense to get you the ultimate results.

Thank you for your business. Ethan Platt | President "

We had an area below where we planted our orchard that slopes down to our pond that was overgrowing with mostly brush and weeds. We wanted to reclaim the area and make it more attractive. We found American Meadows online and I was impressed with the seed packages they offered for our region. We chose seeds for our region and placed an order. They arrived promptly.
After preparing the area we planted last fall. A portion of the area got washed out in a heavy rain even though we mulched due to the grade so we reordered. We are now enjoying beautiful wild flowers as the annuals have come in strong. We cannot wait for the perennials and biennials that will follow. We are blessed with a large population of butterflies and hummingbirds. The meadow will also help draw honey bees beneficial to the new orchard we planted last fall as well.
There is another area behind our pond that I plan to replant with seeds from American meadows as well. When I have had to contact them they have responded promptly and professionally. I am completely satisfied with the product range they offer and the results from the items I have ordered.

This fall, I called American Meadows to get advice on which wildflowers and perennial plants to add to my garden in North Carolina. I spoke with a lovely customer service representative who gave me some great suggestions for fall planting. I waited until now to leave my review because I wanted to see how everything grew this spring. WOW, am I impressed! Many of the annual wildflowers are already blooming and my perennials seem to be getting bigger by the minute. I am thoroughly impressed with this company's customer service, shipping, and quality of their plants and seeds. I would highly recommend them to anyone!

I ordered 12 Siberian Iris, Caesar's Brother. 1 per bag. What I received was the poorest excuse for roots/plants. One bag was completely empty with only planting medium that surrounds the plants. Out of all, we may have two viable plants, but they were so poor I don't expect them to grow. I would avoid buying from American Meadows.

"On May 16, 2017 9:43 AM, American Meadows responded with:

Dear cabbageleaf123: I'm very sorry to hear that you're not satisfied with your order. You've been a long-time customer and we want to see you succeed.

Our Siberian Iris roots are typically about the size of an adult palm, so your experience is surprising. Obviously, there never should be empty bags, although from time to time, the automatic packaging line misses one and it's not caught. Our customer service team will reach out directly to rectify.

Best Wishes, Ethan Platt | President"

Placed a couple of orders with company for the first time for spring 2017 bulbs. I'll admit I was a bit dazzled by their flashy videos and cute gnome mascot.... Their prices are very high, sometimes up to 3x the prices of competitors so I went in with the expectation of receiving truly premium plants and bulbs. We ordered some tropicanna cannas on a bogo sale - even at the sale price they were more than twice the price of most places. Of the six only one arrived white, one with a bit of black rot, the rest all black mush. I've ordered many cannas this year from many places and all others arrived perfectly firm and white. I immediately contacted them and the rep was very friendly and sent out 4 replacements which arrived promptly; yet still all arrived with some rot. Out of 10 canna rhizomes only 4 are growing. Three of them I literally crushed in the palm of my hand and they turned to paste with no firm fragment of rhizome to be found.
In another order I'd placed for some thai giant elephant ear - at twice the price of other dealers - the order arrived well packed on a reasonable schedule but both plants arrived with about 80% chlorosis. Two leaves per plant but mostly white. I've been nursing them indoors in indirect bright light at 76 degrees but I think they're gonna die, we'll see. I've ordered these before from others in years past and they've never arrived so anemic.
We did order a few other plants, some daylily and hardy hibiscus which are all arrived healthy and are growing very readily, yet for the value of the price paid the plants were rather small specimens. In all I won't order from this dealer again. Nothing that arrived at a premium price was at all impressive. I'd recommend shopping elsewhere at a better value.

"On May 9, 2017 9:07 AM, American Meadows responded with:

Dear Eric, I'm very sorry that you were not satisfied with your order. We work hard to ensure that we only source and ship the best plants, bulbs and seeds available anywhere, and offer them at competitive prices.

Based on your feedback, we're taking a close look at our canna inventory - each and every rhizome should be big, firm and ready to thrive. As for the plants, please continue to care for them as you indicated - we're confident that you'll be satisfied with the results. If not, we always stand by our 100% satisfaction guarantee.

Happy Gardening - Ethan"