Comments regarding Great Garden Plants

I don't know what took me so long to find this company, but I really love their plants and their customer service. I've only had one or two plants that didn't survive and they were very quickly replaced. Nice, large, healthy plants and really fast shipping. By far my favorite company now.

I’ve ordered many many plants from this mail order shop and they always arrive in great condition, and if they don’t- they immediately replace them! I LOVE their customer service! One of the best places to order plants from hands down. thank you !

I ordered a Royal Star magnolia, a Leonard Messel magnolia, a Julia Child rose and a Double Take Scarlet flowering quince. They all came in very high quality and in nice pots. The rose must have been very healthy because it dried out in the pot on my watch and lost all its leaves, but it bounced back! I thought the prices were good, but they are great considering the quality. I sound like a bot, but this is a real review! Too bad I can't add a photo.

I decided to try a couple new online nurseries to branch out from my handful of trusted ones, so this was one that interested me. Mainly because they send out huskier well-rooted plants in almost-quart pots. I ordered two varieties of garden phlox and 2 Frosted Elegance mangaves. The plants arrived in a timely manner...a couple of weeks I think...and were healthy and green. They were not plants that had been grown in plugs and then set into a larger pot to make them seem more mature. These plants filled the pot and the roots were deep.
However, because of how they were packed dirt was all over inside the box and some of the pots were half-emptied. I suggest they figure out a system to cover the base of the plant with paper or something, secured with a rubber band. It would save unnecessary irritation.
Pleased with the plants and the quality of them. Shipping costs seem fair enough, given today's realities. I would order from them again.

I recently ordered plants from Great Garden Plants for a memorial garden that I created with my daughter-in-law in memory of our 6 month old grandson, Buddy. We each have a "Buddy Garden" and wanted to add matching plants for his birthday and Christmas. I specifically chose Great Garden Plants because of their online selection and placed an order for two Pardon My Purple Bee Balm and two Candy Mountain Foxglove plants on July 11th, 2023.

While two of the plants thrived and brought us joy this spring, the other two, unfortunately, did not germinate. This was particularly disappointing given the sentimental significance of the garden. We look forward to seeing the plants bloom each year as a way to remember Buddy, and the missing plants left a gap in our plan.

Great Garden Plants boasts a wonderful selection, and their website makes it easy to find unique varieties. However, my experience with inconsistent plant viability has led me to reconsider them as my go-to source. I may need to return to my local nursery for future additions to our Buddy Gardens, where I can inspect the plants before purchase and ensure they meet my needs.

Overall, I would recommend Great Garden Plants with reservations. Their selection is impressive, but my experience highlights the risk of online plant purchases, especially for a project with a high sentimental value. If you choose to order from them, be prepared for the possibility of some plants not surviving shipment or failing to germinate.

I placed a small order with Great Garden Plants just to test the water. Firstly, they are located in Grand Haven, MI and I am in Northern Idaho. I always look to see the nursery's location prior to ordering and base my plant orders on how far and time of year the plants need to travel (distance and extreme temperatures can stress plants, some more than others). Currently the Midwest and our region are in a heatwave


I was EXTREMELY please with my order from Great Garden Plants. They were 3" pots with very healthy plants shipped in cardboard sleeves. On top of that they were snug in a plastic wrap that was attached to the pot so there was no chance of slippage. The plastic helped maintain the soil moisture, and it was obvious the plants had been watered prior to shipping. I'm ecstatic because they have a great selection at great prices. I'll definitely be ordering from them in the future.

Ordered a Proven Winners hydrangea that I couldn't find in stock elsewhere in a gallon size. Plant shipped on date requested, arrived in great condition via Fedex, with reasonable size and helpful directions. Overall very happy with the transaction and looking forward to my first blooms!

First time plant order, first delivered one wrong plant, haven’t received a replacement - another was dead. Still waiting. Four others were listed as deer resistant, the deer enjoyed them first day out, when contacted GGP said it was a marketing error in their website listing and they would “correct that”. No offer to replace or refund plants, rather a coupon for $7 off my next order. Not happy with this experiment or their customer service.

I ordered 12 Thuja Green Giants and they were all at least 1 foot shorter than the advertised 3 feet. When I called them to let them know I was not happy that none of the 12 trees I had ordered were actually the advertised 3 feet, they said they measure the height of the tree from the bottom of the pot. Some of the trees I received were 1 foot tall. I have been an avid gardener for at least 20 years and this is a first for me. No where on their site do they define how they measure the height of their trees. I was only asking them to deliver what I paid for and the height of the tree they promised. They refunded 10% of my money. Whether they intended to deceive or not, this is still dishonest. They would do far better if they under promised and over delivered like any good business would. I feel ripped off and I am not happy. Bait and switch at its best. I cannot recommend Great Garden Plants.

"On Apr 23, 2018 12:59 PM, Great Garden Plants responded with:

We regret to hear of your experience regarding a recent shipment. Due to our late spring, Green Giants have been runner smaller than normal averaging around 2 feet tall from the rim of the pot.
Your complete satisfaction is important to us. We ask that you contact our customer service department for a complete refund on your order. Call 877-447-4769
Sincerely,
GreatGardenPlants.com"

Ordered 24 thuja green Emerald a few weeks early before shipping time (April in my zone) and purchased for the sale price at the time...before they shipped the price was lowered and they wouldn't honor the new lower price (24Thuja Emerald again on this order) that cost me over $500. When they arrived they looked very heathy and green but a lot smaller that the 24 I ordered in 2016. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order. These were $20 apiece and Home Depot has the size I bought in 2016 for 14.95 right,now...I guess I'm stuck waiting 2"years to get them to the size they advertised. Too bad as I had been a customer for years....no more....

"On Apr 20, 2018 1:02 PM, Great Garden Plants responded with:

Hello. We just want to confirm that we did indeed lower the price AND we were honoring the new lower price. The lower price is reflective a somewhat shorter tree - but still measuring 24" tall from the bottom to the top (as stated on the website). At no time did we ever offer a tree twice the height as indicated.

We would appreciate hearing from you directly so we may settle this to your satisfaction.
Please contact us Toll Free at 877-447-4769.

Thank you.
"

Vendor: Great Garden Plants

Date: May, 2017 Purchased Heuchera Blackberry Ice - 3 plants

I received wonderful stout, healthy, large plants. They began new growth almost as soon as they were planted! We had a string of 5 days with 100-degree temperatures, and these plants just kept growing and looking beautiful. Shipping was reasonable and prompt.

I am very impressed by the quality of the plants and would like to share this with other gardeners.

I just received my 16 Thuja Green Giants about three days ago. As I was opening them I was surprised to see that one or two were shorter than advertised, and about 6 of them were not even close to being rooted into the ball enough. When I was removing them from the pot, I had to tip it upside down and be extremely careful in taking it out. The 6 that were not rooted in well enough were not attached at all to about half of the ball and will not stay standing up straight because they are so extremely weak. Very disappointed in the quality of the trees and I will not be ordering from them again. Buyers beware, I did get about 16 more prior to this from a local nursery and they were MUCH sturdier and higher in quality for the same price, only reason I got these online is because the local store had been out of stock for a while now.

"On May 26, 2017 11:29 AM, Great Garden Plants responded with:

We do appreciate your feedback and are anxious to hear from you directly by contacting us at info@greatgardenplants.com. We are happy to send any replacement for unsatisfactory plants. Please let us know asap - so we can resolve this issue."

Great Gardens - NEGATIVE - Plays fast and loose with zoning recommendations. Assumes no fault if plants fail to overwinter in a zone they deem hardy, even though other reputable nurseries do not.
Planted 25 Dwarf Pampas grass (purchased from Great Gardens) in the creation of a long hedge mixed with 25 Zebra Grass plants. Same environment-same soil conditions-same planting method-same everything. All plants did exceptionally well thru spring/summer/fall. Zebra grass came back heartily by mid-April and by mid-May, the Dwarf Pampas is obviously dead. This following a milder than usual zone 5 winter. I learned from local nurseries that dwarf pampas is not recommended for zone 5 (although early varieties years ago were hit and miss). I also reviewed other on-line plant distributors and found that they do not consider Dwarf Pampas as suitable for zone 5. (High Country for example) This was an elaborate purchase for someone of my means ($400 in dwarf pampas alone - I can't afford start over). I did not ask for a refund, but merely sought an agreement for replacing with an ornamental grass suitable for zone 5. Great Gardens responded by providing their 30 Day Guarantee Statement and denied any responsibility for inaccurate zoning recommendations, although I provided attachments stating that many nurseries "Contradict" the Great Plains guidance that dwarf pampas is hardy for zone 5.

"On May 15, 2017 5:02 AM, Great Garden Plants responded with:

We are in Zone 5 (but located very close to Zone 6) and have had years of success growing what is called Cortaderia s. Pumila. This is a dwarf pampas grass regarded as much hardier than most selloana types. My soil is sandy and well drained.
It is important to me that you are completely satisfied and I'll work with you on a replacement for these plants. Please contact me directly at mary@greatgardenplants.com."

We ordered $150 worth of plants from Great Garden Plants last spring. All of them were very large and healthy when they arrived. We planted them all and they were nice last year, but are even larger this year! We got a hosta grab bag and a heucheras grab bag. Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). Everything else either stayed gorgeous all year or just came up again. We are very happy with our purchase.

I ordered two Fire and Ice hydrangeas, and one Aralia. The plants were large and very healthy and were delivered when I wanted them to be. I have planted them out and they are doing great! I was extremely impressed by the packaging. The plants couldn't move around and lose soil like some companies plants do. I suppose it takes a lot longer to package them when such care is given to protecting the plants. I am sure glad they take the time to do it right! I will be ordering again! I am just really impressed by the quality of the plants. I have been gardening for many, many years and know good plants from not so good plants.

I ordered 5 one-gallon sized THUJAS in early summer and planted them in Southern California. That was my big mistake, considering the drought conditions here. This company's BIG MISTAKE was sending the Thujas too early, before sufficient root balls had formed. When I removed them from their black containers, the soil around the immature root systems fell away. Within a month they were turning brown. I emailed Great Garden Plants and they said they would extend my 'warranty' after seeing photos. Now 2 are dead and there's no offer of any refund, even after sending photos showing skeleton branches. Think twice before ordering from this company.

"On Nov 16, 2016 11:29 AM, Great Garden Plants responded with:

Hello,
In reviewing your file, the plants were sent in May and if that is too early for southern California, than I apologize. In reviewing our correspondence, a warranty was extended to July. However, we never heard back from you until now (November).
We like to resolve this matter. Subsequently, we are issue you a credit for all 4 (not 2) of the Thujas.You'll be hearing from our office staff shortly with the details. We always appreciate when folks can contact us directly - we are here to help and eager to resolve any issue."

I ordered two bicolor Buddleias. I was delighted that they were available at Great Garden Plants because no one else, either locally or via mail order had them is stock. The plants arrived today, along with the free sedum, and all appear to be in good condition. This is my first experience with this company, and it has been a good one. I have ordered a lot of plants from catalogues in the past many years I have been gardening. I will definitely look at Great Garden Plants in the future.

Posted on May 29, 2015, updated April 18, 2016
I ordered 10 Thujas and a few other plants in my first order. The trees were very healthy, very big and packed very well. So I ordered a few more of them and some shrubs and plants. Second order was also very good. One Heuchera and one Salix looked like they may have suffered in transport. I emailed the company, they replied the same day. Mary said to give it a few days and to email or call if they don't perk up. I emailed back a week later to let them know the plants didn't die but didn't get any better. They responded the next day and let me know they were sending replacements. The replacements were in excellent condition and have really grown well. Till this day the two plants which were replaced have not died or grown. So I can't even say they were unhealthy or dead. Overall I'm very pleased with this company and would order again. My only suggestion to them is to list the prices for one plant instead of "as low as" price for multiple plants. Also, would be great if you can sort by price. It is hard to go through 20 pages of listings. I have made lots of purchases on other sites simply by sorting by price and seeing what was really cheap that day and buying "extras" for my garden based on what was on sale.

I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. My problem is that they sent me an incorrect item. I ordered the sedum maestro, but they sent me sedum matrona as I have both plants. I immediately contacted them, and they brushed me off. They told me that they look the same as young plants, and to wait for it to mature. It is not maestro as I ordered, it is matrona. They do not look the same and it is living, but it isn't the correct plant. They did not ask me for a picture or anything. They just told me that I was wrong and that was the end of it. So, the plants were healthy, but you may not get what you actually order and they do not care if you receive the correct item, so I can't give them a positive review.

"On Sep 8, 2015 6:58 PM, Great Garden Plants responded with:

Jessica, We are a bit perplexed. We never have grown either Sedum Maestro or Matrona. I believe you ordered this from another online company.
Sincerely,
Mary"

I purchased $156 of plants from Great Garden Plants . Received/planted them at the end of Oct. This spring, they did not come up. I asked Great Garden Plants to replace them. They refused, stating their 30 day guarantee had expired. I explained at 30 days, I could not tell if the plants were dead or just dormant. Again they refused to offer replacement. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Indeed Wayside has a ONE YEAR guarantee! When I ordered from "Great" Gardens, I did not look/see their short guarantee. Hope this is a warning to plant shoppers.

Placed an order for 2 roses of the same variety that were not available elsewhere. I think it took about a month to receive them, which was fine, however they were small and droopy, appearing to me as if they had been recently rooted from a large cutting. One survived and one did not, so I requested a replacement. They did ship that, and it was worse than the first. It died after about 2 days. I asked for another replacement as I was planning to plant one on each side of a window in front of my house. I have no other place to plant a climbing rose as I ordered about 30 roses this year from various companies and the rest are all planted and blooming (and I received most of them after the original shipment from Great Garden Plants). They responded that 1) They only issue a one time replacement and 2) they are out of that rose. Now I have an unhealthy rose that I don't need, and cannot propagate it myself due to it's current state. Also ordered 2 other roses from them last year, am awaiting a replacement for one that died. My success rate with roses from other companies has been 100% so pretty sure I'm not the problem. Will not use this company again.

"On May 28, 2015 1:06 PM, Great Garden Plants responded with:

We truly regret to hear of the issue with the Rose Garden Sun and are happy to issue you a 100% refund. Please contact us at info@GreatGardenPlants.com with any further questions.
Thank you.

Read more: http://davesgarden.com/products/gwd/c/6675/#ixzz3bSRHFWfF
"

I ordered 2 Zephirine Drouhin climbers this year. They arrived looking full and fresh. They only spent a couple days in transit, so that was a good thing. The packaging was secure and no dirt was lost in transit.
Overall positive experience for my first purchase from them.

Posted on April 20, 2012, updated May 15, 2015
Posted on April 21, 2010, updated April 20, 2012
Posted on May 8, 2008, updated April 21, 2010
Appears to be a very disreputable company. Placed order March 9th, 2008. Confirmation scheduled ship date as 4/21-4/28.
Charge to be placed when order is shipped. Order still not shipped 5/8 and charge has been posted to my account.
They do not respond to emails.
I wrote to cancel order and owner called Saturday 5/3. She offered me 20% discount to accept order and said it would be shipped right away. I agreed.
Order has still not been shipped. 5/8.
Once again no response to email.
I WOULD STAY FAR AWAY FROM THIS COMPANY.

"On May 2, 2012 12:15 PM, Great Garden Plants responded with:

Hello Stormcloud

You are my hero...you've stuck with us as we made some very important adjustments the last couple of years. We've worked hard to improve our quality of plants and this year we introduced our BRAND NEW PACKAGING - which has so far been 100% fool proof. Yes, we still have our challenges on not be able to conjole some plants to finish when we want them - but we just keep working on it.

Thank you for being a loyal customer - it means so much to Chris & myself.
Here's to great gardening!
Mary"

Got my Hydrangea Bloomstrucks from Great Garden. They were the size that was mentioned on their site. I think it is a 2 quart container? Anyway, I kept them out for a few days, watered them and then finally planted them (as per their instruction)....They have taken off so fast already! New leaves are beginning to grow and I can see buds that are ready to bloom! Awesome!

Posted on May 6, 2015, updated May 6, 2015
placed order and was told would ship in 2 weeks. then received notification that one item was delayed.

Order of in stock items arrived as promised. plants were small , one dead and only 4 of 6 item arrived. Emailed and called and was told that the missing items would be shipped in two weeks. Informed that there policy was to stick to the shipping schedule for new orders or replacements and not displace other orders. I requested that since my order was never filled those two plants were still pending and should be shipped immediately. was again told it didnt matter but that they would have mary, one of the owners call me. No call came but did see shipment notice and presumed that might be the items- no luck. it was the backordered items. so in fact they could have just put the two little plants in the big box...

this order was for a mothers day garden and while two plants wont make or break a garden the premise that their shipping error doesn't merit any precedence of shipping an that you go to the end of the line doesnt work for me as a customer. Also commiting that someone will call and not- bad form .Doesn't live up to the- make gardeners happy with quality plants and service .

order at your own cost, aggravation and disappointment

"On May 11, 2015 3:47 PM, Great Garden Plants responded with:

We were pleased to have an opportunity to chat with you and clarify a few things along with resolving this issue to your complete satisfaction. Let us know if we can provide any additional assistance at 877-447-4769."

Posted on March 20, 2015, updated March 21, 2015
I received my 3 Knock out roses today. I'm so sad and shocked. All of them has black spot. I try to call this company several times. No everyone answer phone or call me back. I sent e-mail and pictures to them today. I'm waiting they response to me. I'm worried my garden. I have another kinds of roses that don't have black spot. Sorry for my weak English language.

Purchased 4 knockout roses last summer and they did great. Lets just ho[e they make it through this arctic winter..... can't wait for spring to see how they made out.

Horrible experience, will never use them again!

I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! I took pictures and emailed asking for a refund on the ones that were really bad per the advertised 30 day refund policy. I was told to plant them and give it some time as the journey can be hard on them. It didn't get better and I got no response. I called several times and left messages. I finally called my credit card company to file a dispute. GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. I was never told they would be dormant and didn't look dormant, just dying and very bad quality.

I don't expect to have to revive my plants or pick off slugs when I'm paying over $200 for "superior plants" from a nursery. The plants looked worse than what you get at a run of the mill place like Lowe's or Home Depot. I am still in dispute and sending pictures and additional paperwork to the credit card company to counter GGP's response.

This has been the worse customer experience of my life. I understand plants are live things and may not arrive in good condition but the customer service was the worst part. Does anyone have any advice, can you file a complaint with the BBB or similar?

"On Jan 15, 2015 6:37 AM, Great Garden Plants responded with:

Our records indicate you will be receiving a 100% refund on your order since you notified us within the 30 days.

We make every attempt to return all calls and messages during the off season, even thought we might not be in every day during the winter months.

Since plants are dormant (sleeping) during the winter, we always appreciate a spring assessment, although not mandatory.

If you have any further questions or concerns please contact Heidi at info@greatgardenplants.com, so we may resolve this to your complete satisfaction."

I just placed my first order with this company & am very excited with their low prices [i ordered the new blushing knockouts] so waiting expectantly till this fall to see what i will receive :) My other choice would have been white flower farm. While a very reliable company, also pricey. Hoping for the best, polly

Posted on June 10, 2014, updated July 3, 2014
On 2-20-14 I placed an order for several different plants to be delivered in mid May. (order #93029 )On May 12 I received an email saying that they were having trouble with one of the type of plants I ordered, so they were substituting a different plant unless they heard from me. The substitute they offered was selling from a lot less than the one that I had ordered. I wrote and said that I didn't want a substitute so they wrote back and said they'd credit my card back instead. Fine. Then they sent me an email saying that they would be shipping my remaining plants in Mid June. A full month later than originally promised. So today, June 10th, they sent me another email saying that the other plants that I ordered aren't meeting their quality control standards so they were cancelling that part of my order. So many months of planning for these specific plants, and I'm getting no plants at all. I'm not happy. To make matters worse, as of today, I have not been credited for ANY of the cancelled plants. My order total was only $75.70 but it was my money and I want it back. I don't think they should bill the card until they can ship the plants. What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? Needless to say, I'm not going to risk ordering from them again. I plan to contact American Express within the next few days if my entire payment isn't credited by the end of this week.

"On Jun 12, 2014 4:31 AM, Great Garden Plants responded with:

I understand that Jen has contacted you and provided an update. Your order is being shipped next week and the credit is being processed. We trust everything has been communicated to you in a satisfactory manner. Please contact us at info@GreatGardenPlants.com or 877-447-4769 if we can provide any additional assistance in this manner. Thank you."

I ordered 6 perennials. First time I have ever ordered from this company. The packaging was first class. I don't think I have ever ordered perennials with such beautiful packaging. And the plants arrived on time, sent within days of my order. Perfect ordering experience. The prices were excellent and the quality of the plants was extremely high. I WILL definitely be ordering from them again.

27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. I ordered two collections which each contained 1 ornamental grass as the focal point and 2 or 3 each of 3 other plant varieties. The ornamental grass was not available, so they sent the rest of the collection without it, indicating it was back-ordered. I called to see when it would arrive, and was told it was not back-ordered as indicated on my shipping statement, but was totally unavailable. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. This is absolutely unacceptable so I called back and was told the same thing again by a different agent. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. I sent an email days ago to let them know I would be disputing the charge, there was no reply. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Very bad business practices, I will never shop with them again.

"On Jun 9, 2014 11:19 AM, Great Garden Plants responded with:

Thank you for your comments. I truly regret your recent experience. I have looked into this and we have turned off this collection page. I will be happy to issue you a 100% refund on the entire collection if you contact me directly at mary@GreatGardenPlants.com
Your satisfaction is very important to me and I want to make this right with you.
I look forward to hearing from you.
Mary"

This was my first order with Great Garden plants. While I was pleased with half the order, the other half was not so great.

I ordered 7 Black Eye Susans, 6 yellow knock out roses, and 4 Hydrangea.

The Hydrangea looked great. I had no issues with them.

3 of the Black eyed Susans arrived with crushed leaves. I cut them back, hopefully they will resprout. The other 4 were nice, heavily rooted plants. Not a huge issue, I undertand shipping can be tough on plants.

My biggest complaint is that ALL of the knock out roses had spider mites to a degree, some less, some more, but 3 were completely covered in webs at the bottom and had several dead branches and dead leaves in the webbing. It's hard to understand how this was overlooked. I've cleaned up the roses, but had to make drastic cuts to remove the nasty stuff from these plants. They have not been planted, and I've got them in quarantine until I get the spider mites eradicated.

"On Jun 9, 2014 11:16 AM, Great Garden Plants responded with:

We truly regret to hear of the issue with the Knock Out and are happy to issue you a 100% refund. Please contact us at info@GreatGardenPlants.com
Thank you."

I ordered from this company for the first time last fall. My order arrived promptly and expertly packed. The plants were healthy and in great shape, and I planted them all within three days of their arrival. Despite a particularly long, cold winter, most of the plants survived and are now doing well. I am particularly pleased with a Hellebore and a Brunnera Jack Frost. There are a couple plants that have shown no signs of life yet, but I want to give them a little more time before I contact the company.

At the same time I ordered from GGP, I placed an order with another well known company. It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived.

I am planning another order from Great Garden Plants this spring.

Posted on August 3, 2011, updated May 2, 2014
I did place a good sized order last spring and received a large box where they had sticks in every plant and a weak rubber-band. All the dirt was out of the pots and everything was everywhere. I emailed the company and explained to them that the 'this end up' label means nothing to ups or fedx. The box had been upside down and dropped several times. I had ordered a Viburnum shrub which never did recover from the box trauma. Just as with a previous order I took a picture of the plant and emailed it to the company and they gave my money back. I was disappointed that the shrub was only 9 inches tall. I have never had a problem getting refunds for dead or damaged plants but I would rather not deal with it.

This was my first order from this company. No problems.... nice size plant packed very well, and arrived in timely matter. Will order from them again.

I placed an order, paid for it, but my items remained in the cart.
The charge went through, but I have not been able to get this resolved. I have had no response to numerous e-mails, and have filed a claim to have the charge reversed.

"On Mar 17, 2014 10:13 AM, Great Garden Plants responded with:

We are happy to assist you with this issue. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. If 2 separate carts where started at separate times and one completed, it is very possible that there other is still remains in your cart, thus explaining why you might be receiving emails from us. Anyway, we are here and happy to help you resolve this. Our email address is info@greatgardenplants.com
Thank you. Mary"

Posted on July 29, 2013, updated August 12, 2013
Posted on July 11, 2013, updated July 29, 2013
Posted on July 8, 2013, updated July 11, 2013
Posted on July 2, 2013, updated July 8, 2013
Posted on May 10, 2013, updated July 2, 2013
My plants arrived the week after I placed my order. They were very well packaged, appeared to have survived shipping in reasonable health (just a tad yellow and droopy, but I'm sure they'll bounce back), and were pleasingly larger than I had expected.

"On Jul 6, 2013 5:44 AM, Great Garden Plants responded with:

Dear Bluesox,
We are here to assist you the best we can.

I know this sounds harsh - but we would suggest that your prune off this first flush of blooms. Our experience has been when buds set when growing under greenhouse poly - for whatever technical reason - may not necessarily always bloom their true colors. Trimming off the first flush will also help bulk up the plants while helping them to establish better in your garden. Flowers will have a tendency to be smaller in size the first year. (BTW - my second year on Julie - just outstanding!)
All the best to you and keep us posted.
Mary & Chris

We ordered 75 plants (groundcover) 2 months ago and they have done wonderfully. They came packaged very well and were delivered as promised.
We ordered more plants this week and received a call from them this morning to review the order so there was no confusion as to what we ordered. We highly recommend