Comments regarding Bluestone Perennials

I placed two small orders this fall; both were delivered promptly and accurately. They have a great website, a smooth ordering process, and everything was delivered as promised. I will definitely use them again!

I have had an excellent experience with numerous (over 25) orders with them. Their shipping in on the high side for small orders, but gets more reasonable as item # goes up.

Having said that, everything arrives is great shape. They ship with FedEx and not the Post Office so plants don't sit in a truck for 5-6 days like other places.

And they absolutely stand behind their 100% replacement guarantee becuase I have used it multiple times and they don't give you a hard time if you ask for a replacement for a plant that did not make it (for whatever reason).

Their customer servie is great....they combine multiple order and recalculate the shipping to save you money. And will reschedule a shipement if you find you are going to be out of town over the days they plant to ship.

All in all, one of my go-to plant sources. Also like High Country Gardens and White Flower Farm. All top notch.

I have been trying ever since April to post my Negative review. The Garden Watchdog system says that it has been posted, but it never posts. The Garden Watchdog IT team has also been trying to fix this problem, and emailed me to say that it has supposedly been fixed and that I should try to post my review again. Unfortunately, I just tried it and yet again it never posts! I am trying one last time with this short, single-paragraph review on the CHANCE that perhaps writing in multiple paragraphs is something that this site cannot handle. I am not hopeful but I guess it is worth a shot. P.S. I see that Positive and Neutral reviews have been posted since I last tried to upload mine. Is it possible that only Negative reviews fail to post? I will try this first as a Negative review, and if it does not post, I will try again but flag it as Neutral instead.

ETA: Again it did not post. I am trying again with a Neutral rating.

I have been trying ever since April to post my Negative review. The Garden Watchdog system says that it has been posted, but it never posts. The Garden Watchdog IT team has also been trying to fix this problem, and emailed me to say that it has supposedly been fixed and that I should try to post my review again. Unfortunately, I just tried it and yet again it never posts! I am trying one last time with this short, single-paragraph review on the CHANCE that perhaps writing in multiple paragraphs is something that this site cannot handle. I am not hopeful but I guess it is worth a shot. P.S. I see that Positive and Neutral reviews have been posted since I last tried to upload mine. Is it possible that only Negative reviews fail to post? I will try this first as a Negative review, and if it does not post, I will try again but flag it as Neutral instead.

IMPORTANT NOTE: I initially wrote this review two months ago (April 2025) but due to some technical glitches, the review repeatedly failed to successfully post. The IT department at Garden Watchdog has been trying to resolve the issue ever since, and notified me today (6/20/25) that they think the problem is now fixed, and asked me to try to post my review again...which is what I am doing. Just explaining this so that users understand that I did NOT wait two months to post this. This is the simply the first time that my review has actually been able to successfully upload.

REVIEW:

I recently ordered six Dianthus 'Itsaul White' from Bluestone as part of their big 50%-off sale in March, and despite having been a Bluestone customer since the 1980s, this was the breaking point for me. I have dealt with the awful never-break-down coco-fiber pots by removing them, as was suggested by Bluestone in past. However, when one removes the pot, one can see what kind of root system the plants actually have.

The dianthus were roughly $7.50 each at the 50%-off sale pricing. In other words, a customer is being told that they will be receiving a $15 plant. What I received were six cuttings that were clearly just removed from a standard 1.5"-square propagation flat and stuck into the 3.5" coco pots.

***In other words, I did not get a $15.00 plant for $7.50; I got a $7.50 (being charitable here, btw) rooted cutting for $7.50. ***

I'm sorry, but that is not, by any stretch of the imagination, a "sale". A sale is when the price of a standard or high quality product is temporarily lowered. To simply charge a lower price for a lower quality product isn't a "Sale" as most people understand it.

Unfortunately, this is the third time in the past two years that I have received barely-rooted "sale" plants. In June 2022 I ordered 30 (yes, thirty) Dicentra 'Pink Diamonds' during their 50% sale; the sale price was $9.47. Slightly more than half of those plants were the same 1.5" barely-rooted cuttings; the others had root systems about 2" square. The cost of that order was almost $350 including sales tax and shipping. Almost all of those plants died over the 2022/23 winter.. I have THREE left. So in reality those plants cost me about $115 each.

I should have learned my lesson from that order, but I ordered five hellebores in May of last year (2024). Those were also on sale. Three of them (Ice N Roses Red) had adequate (filling about 40% of the coir pot) root systems. The other two (New York Night) were the tiny 1.5" square rooted cuttings again. Those barely survived this past winter and are only about 3" tall which is pretty much what they were when I received them almost a year ago.

Obviously the fault is mine for ordering sale plants from Bluestone again this year when approximately 50% of my 2022 and 2024 orders were merely cuttings popped out of a barely-2" pot. But this time ALL of the six plants were that way.

As they say, three strikes and you're out. I will NEVER purchase plants ("sale" or otherwise) from Bluestone again. It's sad, because I remember when their prices actually reflected the size of the plants they sent. The plants were small but their prices were low; the customer *knew what they were getting*. But to now call a 2" rooted dianthus cutting "a $15 plant" beggars belief. Thrice burned, forever shy.

Adding comment to test it!

Bluestone always has exceptional customer service. Their plants might not be as big as some others, but their plant guarantee and customer service makes it 1,000% worth ordering from bluestone. Also, their plantable pots are very helpful in reducing transplant shock. Love bluestone.

Everything was well packaged. All the plants were healthy. A few had their tops bent but I just trimmed them down.

I've ordered 31 plants from Bluestone Perennials over the past two years. 19 coral bells (Heuchera); 3 Helleborus; 6 ferns; 3 aquilegia (columbine). All arrived healthy and quickly. Having ordered so many times, I am surprised so many people have had issues with their orders. My only complaint is that they are small 3 inch pots. I know they want me to plant them with their coco husks on but I always removed the container husk. And they are a pain to remove. Maybe I am making more work for myself. Most of the plants were bought on sale to save a few bucks. Plants that are now two years old are still relatively small with the exception of a couple plants that have done quite well. I prefer quart pots for perennials. You do have to consider these as starter plants and it will take a few years to grow into a decent size plant. On the other hand, all 31 plants have survived and are growing. Easy web site to order from. Nice selection of many different varieties. Bluestone is my go to online nursery for perennials that I cannot get locally.

Ordered five dahlias last year and every single one was wrong. Very sad to have wasted a summer (and five large pots) on dahlias I definitely did not want. Company gave a refund, but again, time and planning are more valuable. Certainly wish they did not appear so high on Google listings when I know the dahlias they advertise are not the dahlias they sell.

"On May 12, 2025 2:14 PM, Bluestone Perennials responded with:

Apologies for disappointing you. Were all five of one variety? We purchase our Dahlias from a very reputable supplier but unfortunately there is no way to detect an error until they bloom. Reshipping or refunding is always an option when it happens. I hope you will give us another chance at some point in the future."

Bluestone should stick to perennials. The dahlias they sell are not grown by them. I have gotten tubers that are diseased, don’t grow or are not what I ordered. Their customer service is top notch, but I didn’t even bother to complain about the dahlias last year. I should have known better because I had the same problem the year before. I was just hoping that they would have used a better supplier last year.

I purchased Dahlias from Bluestone in the Spring of 2023. They were shipped on time and well packaged. All were grown in containers on my patio and performed great. I am very pleased with the purchase and ordered more plants from them this year.

In spring 2023, I ordered some glads, dahlias and several pots of echinacea from Bluestone. Curious about the effect of their "degrading" biodegradable coco pots, I tried an experiment in which I took one echinacea out of the pot and planted the other still in the pot -- and I planted them near each other in the same soil, light and watering conditions in Zone 7a. At the end of the summer, I found the potted plant still living in most of the coco pot whereas the other had spread out more and seemed to be a bit bigger and more healthy. The dahlias had been planted nearby; they grew to almost four feet, but there were no blooms. The glads bloomed very late compared to glads that I had bought locally from a nearby nursery. I made a purchase from Bluestone in 2022 of similar plants, except the potted ones were salvia. Overall, I've been impressed when the potted plants arrive. They look healthy and seem ready to grow, but the growth has been somewhat slow and I feel like the plants are not flourishing as much as ones that I purchase locally. This could be me. I work long hours during the week and while I usually plant the potted plants within a week of arrival, maybe that delay and the stress of travel is having an impact on them. I do open and water then they arrive. So overall, while the prices and varieties are appealing, I'm unsure as to whether I'll continue to order from Bluestone.

Posted on May 30, 2023, updated July 14, 2023
I was pleased with the quality of the plants I ordered from Bluestone Perennials, and also liked the biodegradable pots (less plastic waste!). They have great deals on clearance plants in late May and were willing to do a price adjustment for me once the plants I'd purchased went on sale. However, one of three astilbes I had ordered was missing. It took a while to reach customer service (their phone line is often turned off due to order load, which is very frustrating) and no one replied to my email. They finally sent a replacement astilbe which arrived today. When I opened the box, I was disappointed to see that they sent the wrong variety! The one I originally ordered is now out of stock, of course. So now I have an empty space in my garden bed and have to wait until next year to get the correct variety, through no fault of my own. I can understand one mistake, but they've now messed up my order twice.

"On Jun 1, 2023 2:41 PM, Bluestone Perennials responded with:

I am sorry to hear we made an error on your replacement order. I'm also sorry we had to have our phones turned off for one day last week - we were too short on staff. Can you contact me at helpdesk@bluestoneperennials so I can work with you to fill that empty space in your garden (possibly with the original plant)? Jan"

I ordered several perennials from Bluestone and am happy with the order. The shipping was great - the plants were packed well and were not damaged in transit. The plants shipped are small (3-4" pots) and are the same price as plants in quarts or even the 8 inch pots. But for perennials that I can't find locally this is a good option.

I ordered eight plants from their recent spring sale - the plants arrived in fine shape, and I really appreciate the ecofriendly packaging. Plants are in coir pots, rest of the packing material is just cardboard but it did a great job of protecting the plants. It's great to not get a bunch of plastic to dispose of.

This may be long, BUT the quick version is that my first experience with this company is very positive. I went with BSP because of the awesome guarantee they offer. Not that I went in planning to use it, but I know things can happen and I like no hassles when/if something does go wrong.

The longer version is that over the weekend I placed two orders. I had only planned the one and then I was browsing and saw they had a hosta that I've been wanting for years. I have several but as they are next to the house two got taken out a few years ago when there was a problem and people had to crawl under the house to fix it. Even if those aren't the exact hostas they are close enough that only plant experts would notice. So, despite the fact that shipping was a bit ouchy I decided to go for it.

Well, a few days later I get an email saying they've combined the orders and refunded the shipping. So, we're off to a GREAT start.

Then today I arrived home from work to the box on my front porch and quickly opened the box and the plants all look healthy in the case of the hostas very healthy - the roots are already growing though the pots. So much so that at first I thought they'd sent me bareroot hostas, which would've been fine but nope they are in those pots just that they are quickly outgrowing said pots.

Now granted I read the reviews about the problems some had with the pots BSP uses so my plan was to remove the plants from them before planting (I've not always had good luck with plantable pots - summers here are generally murder on plants in them), but in the case of the hostas that will simply not be possible or would very much stress those big beautiful roots. So it really looks like these guys are already taking off and hopefully once planted they will in quick fashion catch up to the others.

Yes, I'm ga-ga over the hostas, but all the plants look good and a couple others do have roots starting to poke through the pots. And honestly I think BSP must have changed pots from the ones some of the negative reviews mention, because these do look like they'll break down fairly quickly, though still in a couple of drier areas I will need to at least cut the tops down before planting.

Now back to shipping. I can see why they charge a little, because the packing was simply awesome. Granted had the shipping company been rough with it there might've been an issue, but the box and the plants are pristine even with bulbs packed with the plants.

Now let us hope the good continues. Admittedly I purchased three sedum plants, which I've tried before with not much luck, but I'm hoping this time will be different. But even if not at least one can't say I didn't try and with the BSP plants one can't say I didn't start with a good plant(s) this time.

In closing, I highly recommend Bluestone!

Posted on June 7, 2019, updated May 12, 2023
Posted on September 17, 2017, updated June 7, 2019
Posted on April 29, 2016, updated September 17, 2017
Posted on October 2, 2015, updated April 29, 2016
Posted on May 30, 2015, updated October 2, 2015
Posted on April 29, 2015, updated May 30, 2015
Posted on April 27, 2014, updated April 29, 2015
Posted on April 27, 2013, updated April 27, 2014
Posted on June 2, 2012, updated April 27, 2013
Posted on May 7, 2003, updated June 2, 2012
First, I must thank all of the people who took the time to recommend this great company. Because of the detailed feedback, I confidently ordered, and today received my first order from Bluestone. I purchased 33 plants and the quality is excellent. They are smaller that the plants one would purchase at a nursery, but I would say that they are the same size as the far more expensive White Flower Farm plants. I usually grow my own plants from seed, only buying what I cannot grow, so I am accustomed to robust plants, and these are. And some of the varieties I purchased, such as Heuchera Firefly and Heucherella Bridgett's Bloom, are usually quite expensive. And the prices! Taking advantage of some specials and 3 for 1 offfers, I paid $98.75 for 33 plants - including shipping - less than $3.00 a plant! Receiving an e-mail and a UPS tracking number was an unexpected plus. Another bonus - did anyone notice that the plants are hardened off when you receive them? They note that they can be exposed to temperatures as low as 26 degrees. What a great company! They are my first stop from now on.

I was delighted to receive healthy-looking plants in their coconut containers, and am looking forward to them all growing over the years. I also ordered bulbs that it seemed UPS lost, and customer service was lightning fast dealing with the situation. Would definitely order another time from Bluestone Perennials.

I messaged them before I made my purchase, because I was a month past their delivery time for the flowers I wanted. They got back to me quickly with the go-ahead. I ordered. I received the flowers within a week and a half. They were packaged well. They were mostly in good shape. One of the plants had lost most of its leaves, but I knew they would grow back so I wasn't worried, and I can't say that is their fault since the packaging did keep the plants stable. But the roots were in good shape and the plants were all growing good. I gave them a hearty dose of water, and planted them in fertile soil. They are all doing well.
Thanks.

The company has done okay, but I haven't wanted to keep ordering from them. After gardening for about 2 years, looking back on what grew and what didn't I'd say I've had a neutral experience.

They have certainly worked with me to do refunds and replacements where I had kept track well enough to submit requests. Live plants were delivered in good packaging and are mostly surviving if not thriving. But when I look up the things that stand out healthy and happy in my garden, they are all from other mail-order companies. This could absolutely be a coincidence, and I don't have any complaints with their customer service, but it's just not been worth the money in my garden.

This company used to be better...I just received an order for four plants - one is going to come "LATER" according to the packing slip. The ones that did come were moist, but not well-packed, and some of the dirt was all over the inside of the box. Two of the plants seem ok, but one seems slightly dried out and droopy - like it was already that way when it was packaged for delivery. I'm waiting to see what they say about the rest of my order....

This year was the second year that I have purchased from Bluestone Perennials. The first year I purchased 14 different varieties of plants and the second year I purchased 8 more varieties. This year I was able to shop more at local nurseries which is why I purchased less. I have also purchased spring bulbs from Bluestone. I will admit that when the plants arrived the first year I was a little disappointed and concerned about the size of the plants. However they started to grow by leaps and bounds the second that I planted them. I also did not expect that they would flower so profusely in their first year.

I am very happy to report that all 14 varieties came back this year even though we had more snow than in previous years (Zone 6b). All of them have grown significantly in size in their second year and look very happy. The packaging last year was slightly better than this year. There was no spillage last year but this year the box was kind of beat up with soil all over the place. There was one plant this year that I was disappointed with but when I contacted them via email I received a response and refund in about seven days. I find this to be very reasonable considering that they are so busy this year. Some of the new varieties that I purchased this year are already flowering and appear to be just as happy as those that I purchased last year. I have no doubt that they will return next year.

As far as spring flowers go, the bulbs that I purchased were healthy, large and all bloomed beautifully this spring (daffodils, hyacinths, chionodoxa, scilla). They were also all true to color which was not true of bulbs that I purchased from two other companies. They have a good selection of bulbs including some unique varieties that were new to me. I like that I can easily search for deer resistant bulbs as deer are a huge problem in my area. I have already started planning my fall bulb order with them this year.

Overall I would highly recommend purchasing plants from Bluestone Perennials. If I lived closer I would definitely visit their nursery outlet.

I planted my bulbs in the Fall in large tubs with Moisture Mix potting soil. They were covered over the winter with some shade cloth to keep away squirrels and raccoons. A few tulips showed some puny growth, but went no further. I did not get one single bloom or healthy plant from my 60.00 order. I dug up some bulbs most were missing entirely a couple of slimy rotted ones were all that was left. I sent this information to their customer service twice with no reply.

Perfect Salvias, arrived on tim, in great condition, and love the little coco fiber pots too.

This is the most unethical company on the internet. Although they scammed me for only $69.76, I am determined to exhaust all of my options to expose their fraudulent practices. They truly insult customer’s intelligence with their false advertisements. What you see on their site is not what they will send you.
On April 19th, I went to their site and order 2 Lupine Woodfield Hybrids and Lupine Mini Gallery™ Red. It shows the picture of the plants and colorful flowers. At the end of the order, I never receive the status of my order. I then sent them two emails which they never replied to. On April 29th, I received a generic email that shipping time is “The Week Of May 3rd, 2021”. Please keep in mind that this company is in Ohio, and I live in Georgia.
On May 11th, I received tiny dead plants, no flowers as shown on their site, the soil was parched ( they were not in a soil pot), and most of the plants had gray dead-looking stems.
With the two attempts to reach them before, I feel they are aware of their fraudulent practice, so not answering calls or emails. While the review link on their site is loaded with fake positive reviews, other external sites say otherwise. There are countless decent businesses available to the consumer. When it comes to Bluestone Perennials, buyer beware!

I have ordered from Bluestone many times. Last time I did wait longer than normal for my items to arrive, but I’m aware that it’s a USPS issue and not a Bluestone caused issue. I highly recommend them for one of a kind and hard to find plants. I’ve had really good success with my plants and would absolutely order from them again.

Below is the email I sent to Bluestone Perrenials. No response from the company

Hello,
I am writing to express my dissatisfaction with an order I received last fall. The order number is 742666. As you can see from the previous email last fall, one of the allium bulbs was completely rotten. The other four bulbs were moldy and shriveled, but not rotted through. You refunded a whopping 1.19 for the one completely rotten bulb. Now that it is spring, one of the four remaining bulbs has come up and it looks like it has a flower bud. It remains to be seen if it will indeed open because the tulip bulbs I bought at the same time did not all open. I will discuss the tulips in a minute. The other three allium bulbs came up, but they are thin strips of foliage (like when a tulip gets old and no longer flowers) and they are not forming flower buds, nor do they look like they could. The picture below shows the one allium with a bud at the bottom of the frame. The other ones are just straps of foliage as I described

(unable to attach picture in this review)

I ordered Beautiful Blends Tulip Twilight Sparkle, which was supposed to be six dark purple tulips and six pink tulips. What I got was 8 pink tulips, 4 dark purple tulips--one of which never opened--and one scraggly white tulip that was not even supposed to be there.

(unable to attach picture in this review)

One of the dark purple tulips never opened. See picture below

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It is too soon to know the fate of the other items I ordered, but the yarrow looks scrawny and there are no signs of the cimicifuga.

I hope that you will make an effort to restore my faith in your company by refunding the amount of my entire order.

My plants were not packed well at all. The plants were not secured and most of the dirt was in the box. Lots of broken stems and leaves. Plants were extremely root-bound and at least one had mildew on the leaves, with the others very wilted.
I was very disappointed as Bluestone has such a great variety of plants. Used to order every year in the past but hadn't in recent years and decided to give them another chance.
I contacted customer service and received no answer, (and they may have been very busy) however when I posted a negative review on TrustPilot, I was contacted and received the refund I requested.
Bring back the old Bluestone! I don't like the plantable pots and they do not seem to work well.

I have brand new landscape and have had the experience of buying many plants both in nurseries and online over the past year. For online shopping, there are have been a few standouts in quality of plants shipped. Bluestone is one of the best ones so far. I was searching for Amsonia hubrichtii. I ordered 3 from Bluestone and 2 from another online vendor. While Bluestone charged $16.5 per plant versus the $11.50 from the other vendor, the plant I received from Bluestone was far in away superior. Truly it was 3x larger and since planted just a few weeks ago, it's already doubled in size. The other vendors plant is doing fine, but it doesn't seem likely it will catch up this season. I also have to say I very much like the coir fiber 'pots'. I cringe when I think of all the black plastic pots I have building up. I always appreciate the vendors who are trying to find ways to reduce their use.

Posted on January 17, 2012, updated April 22, 2021
I haven't dealt with Bluestone in a number of years....I do remember getting some nice grasses in small pots that all lived and 8-10 years later, are still flourishing!
My main reason for writing concerns the number of complaints aired here recently about Bluestone's prices. I decided to spend a couple of hours on the website to really examine the prices and compare Bluestone's offerings to other well known perennial/shrub nurseries.
What I found is that while Bluestone's prices cannot be considered "cheap", their prices for single plants are pretty much in line with most other comparable nurseries, $6.95-$10.95 for perennials and $8.95- $13.95 for most shrubs. I think this suggests a new buying strategy: instead of getting the old 3 packs, all you would really need is one big plant to fill the same amount of space. I understand that some people like to watch things grow, but you would get a flowering sized plant much faster with the larger pots, so not everything is negative about the price increases. My only cavil is that the size of the SHIPPED plants are not indicated for the shrubs. (although Bluestone does list the size of a mature plant). For example, if I ordered a Daphne, would I get a plant 2 inches high or 12 inches? Some nurseries, such as Siskiyou, actually list the size of the shipped shrubs and conifers, and I find this enormously helpful. As far as where to go if you have truly "had it" with Bluestone, I would suggest Santa Rosa Gardens. They have competitively priced plants and are a pleasure to work with.

"On Apr 22, 2021 12:23 PM, Bluestone Perennials responded with:

Thank you for the glowing review, dave12122, it is much appreciated! "

My plants arrived on time and in excellent condition. Love the use of plantable pots instead of plastic.

My only complaint is the plant tags all came loose during shipping. Fortunately everything I ordered was quite different and easy to sort out, but I could see this causing problems for others.

I’ve been purchasing plants from Bluestone for almost 20 years. I don’t know what’s recently happened to their customer service. It’s not there at all. I placed an online order April 2, 2021. Paid by PalPal. Spent over $100. I never received a confirmation. I called them last week and was told they would reissue the confirmation thru the computer system to my email. I was told the shipment was scheduled to ship the week of April 12. I never did receive the confirmation. I called again today, spoke to Kelly at 10 AM. She saw my order in her computer, she said. Then her computer froze. She could not help me. She asked for my telephone number. Said she would call me back. I never got a call back and it’s now after 5 PM EST. Bluestone has my $113 but they do not have my respect at this point. I hope to get my plants shortly. Very frustrating.

First time ordering. Special price on Virginia Blue Bells - $2.99 each. Very pleased with the plants. Shipping quick and good. Cant beat the price

Posted on April 6, 2021, updated April 6, 2021
Posted on June 19, 2020, updated April 6, 2021
Posted on June 9, 2020, updated June 19, 2020
I am beyond frustrated with trying to get a response in regard to a plant that was missing from my order, and am thisclose to filing a chargeback request with my credit card company.

Cliff's Notes version: On 4/24/20 I placed an online order with Bluestone for 14 plants, one of which was Amsonia 'Storm Cloud' for $16.95.

When the order arrived on 5/16/20, the Amsonia was not included. All the other plants were there. There was nothing in the box to indicate why there was a plant missing. A photo was taken of the plants that had been in the box.

I emailed Bluestone (with the photo) on 5/18/20 to advise them that they had not sent one of the plants, and asked them what was going on. Was it being sent separately? (doubtful!) Was it not available? If so, I should be issued a refund (but had not been.)

I waited 10 days for them to respond. Nothing. On 5/28/20 I phoned them during what their voicemail message said was their current "telephone business hours" of 1-4 pm Eastern time. After the recorded message, my call was automatically transferred to what another recorded message said was the "catalog desk." There is no way to access any other part of their phone tree, so I left a message there and reiterated that I had emailed them 10 days ago about this but had got no response.

I received no phone call back, so on 5/30/20 I sent yet another email, with the same information and photo as the first, and reminding them that I had also left a phone message. No response.

On 6/5/20 I called Bluestone AGAIN, during their supposed phone hours, and was only able to leave another message at their "catalog desk." This time I said that if I didn't hear from them in 3 days, I would file a dispute with my credit card for the cost of the merchandise (and sales tax) that was paid for but not received.

However, I have decided to first post this review, mainly to let people know that it seems to be impossible to get a response from Bluestone if there is a problem with an order, but also as a last ditch effort to get SOME kind of a response. If this doesn't work, I will go ahead and file a credit card dispute.

I realize that this is a very challenging time for everybody, but 3 weeks with no reponse whatsoever to a report of a plant entirely missing from a paid order is beyond frustrating. What does it take to at least get an acknowledgment of a customer communucation to them??

"I have been trying ever since April to post my Negative review. The Garden Watchdog system says that it has been posted, but it never posts. The Garden Watchdog IT team has also been trying to fix this problem, and emailed me to say that it has supposedly been fixed and that I should try to post my review again. Unfortunately, I just tried it and yet again it never posts! I am trying one last time with this short, single-paragraph review on the CHANCE that perhaps writing in multiple paragraphs is something that this site cannot handle. I am not hopeful but I guess it is worth a shot. P.S. I see that Positive and Neutral reviews have been posted since I last tried to upload mine. Is it possible that only Negative reviews fail to post? I will try this first as a Negative review, and if it does not post, I will try again but flag it as Neutral instead.

ETA: Again it did not post. I am trying again with a Neutral rating. "

I came to Dave's Garden to look up the reputation of a new mail-order nursery that I'm planning to buy from, and to gauge that company's reputation I compared it to Bluestone, from whom we've purchased some large orders a few times in the past 6 or 7 years. I was surprised to see the negative comments, which I'll assume were due to lockdowns, etc. We're about to order another few hundred dollars worth of plants from Bluestone because we've been very happy with the plants they've sent in the past, and their response when we once had a problem plant. Everything that we planted from our first order half a decade ago is still doing well, and to be honest, we're pretty lazy gardeners - we dig the hole, add lawn fabric and mulch, and water the first year and then the plants are on their own.

This is my second order from Bluestone, and both have been exceptional. The first, tulip bulbs last fall, yielded beautiful tulips this spring. And that was far from guaranteed given that it was my first time planting tulips. The second order is more recent, a number of perennials that I will be planting shortly in a new bed. I have more experience with perennials, and I was impressed with the health, size, and packing of all dozen or so plants. In addition, Bluestone's customer service is outstanding--for example, they allow additions and substitutions until delivery, which proved crucial as I was planning my new bed. All in all, a great experience. I will be a repeat customer.

Received tiny, dried out seriously wilted plants and a box full of loose dirt. The roots were nearly entirely bare and bone dry. One plant is still struggling to recover. I planted them all as soon as I could get them rehydrated and acclimated to my garden. One remained wilted, the rest are in stasis, showing almost no growth. I doubt they will survive the winter. Not worth the price compared to the plants I got at the local nurseries which were far cheaper, a lot larger, much more vigorous and took off beautifully after they were planted. The coconut hull pots dry out too much in transit and the roots end up bare seriously damaging the plants and making a HUGE spilled soil mess when you open the box.
I canceled the rest of my order and received a refund after I submitted photos of the pathetic plants I paid a premium price to get.

"On Oct 6, 2020 8:20 AM, Bluestone Perennials responded with:

I am sorry you did not give us the opportunity to reship your order. It sounds like your plants were too long in transit and tossed around which occasionally happens, unfortunately. The offer still stands. I would like to reship that first order at no cost to you, as a sample of a more typical shipment. Please be in touch? Jan helpdesk@bluestoneperennials.com"

Ordered 2 grasses. They were dry as a bone and so tiny. They should be ashamed of themselves for the money they charged. Other online suppliers send 5x the size for the same species and price. Literally one of the plants had 3 blades of grass. What a joke.
I have ordered before from them and it was just ok but this is ridiculous. Learned my lesson with them. Off the list.

"On Sep 26, 2020 10:57 AM, Bluestone Perennials responded with:

I am so sorry your order arrived in such a condition! Please be in touch with us so that we can reship or refund. I would not throw those plants away, however, as some grasses are going dormant now and may surprise you in the spring. You deserve a better looking plant for your investment however and I hope you will give us the chance to make it right. You are welcome to correspond with me (Jan) directly at helpdesk@bluestoneperennials if you'd like."