Comments regarding Marietta Gardens

I am thrilled with my order from Marietta Gardens. The plants are some of the nicest I've ever received with large, healthy roots. Plus one of the Shooter's own introductions as a bonus plant! The communication was excellent. Shipping was quick, with all plants wrapped with care and clearly labeled. This company is absolutely excellent.

I am a first buyer who has only one daylily. After reading a lot about daylilies this spring, I emailed Marietta this week and got a return email from Faye Shooter in a few minutes. I live in the deep south and needed the daylilies ASAP. Faye promised that my daylilies, ordered on Wednesday, would go out the next day-Thursday. I was astonished to receive them late yesterday-Friday.

All of the daylily fans are a wonderful size, and they are fresh and healthy. The gift plants are also large and healthy. I cannot imagine being more pleased with a company.

Also, I cannot imagine a person who is easier to deal with than Faye Shooter.

James A. Chaney, Ph.D.

I have driven past Marietta Gardens at least 10 times a year for the past 20 years and have always enjoyed traveling past the acres of green fronds in neat rows. Driving by when many plants are in bloom is breath taking. But I am not a gardener. This may explain why it took me 18 years to venture into the Marietta Garden's office looking for SOMETHING to plant in a natural area along the side of the house. I had the good fortune to meet John and Faye Shooter. John helped me pick out several plants from the catalog, dug them out of the fields and I left with my purchases, convinced that I would manage to kill them by the end of the month. That was March 2006.

I went home to Charlotte, planted them three days later in whatever ground is at the side of the house, no fertilizer, no special soil. I did water them. Imagine my suprise when several actually bloomed a month or two later. That first year I was stunned that they were alive. Last year the whole family went out every morning to see which buds were blooming. Each and every flower is like a work of art. I couldn't believe they were actually growing in my yard! Out of everything I picked out, the bonus flower that John selected is my favorite. 2007 brought water restrictions to a dry NC. We were not allowed to water our lawns in Charlotte for half of last year. But my plants are all coming up larger than last year. I can't wait to see what they look like this year.

Yesterday, I stopped back by Marietta Gardens and John and I dug several more out of the fields for me to take home. I was suprised to find out that my bonus flower is more expensive than anything I ordered. I planted them last night and can't wait for the blooms. And in case anyone is questioning whether the drought has impacted the quality of the Marietta Garden flowers, please be assured that everything I saw as we rode through the fields looked green, healthy and strong.

I ordered one 'Taos' daylily last summer/fall and received my order promptly along w/ a bonus daylily 'Antique Sketchings' (that cost more than the daylily I ordered!) Both daylilies were of good size and I'm really looking forward to their display this coming season! *Also, I found their website to be so incredibly helpful. Because of their very extensive photo library along w/ descriptions for each cultivar... I can't imagine anyone NOT finding their perfect daylily here!

I am thrilled to report another wonderful experience ordering and receiving my order from Marietta Gardens. This time Faye found me 25 South Seas for a garden.
We e-mailed back and forth with success. My order was shipped when I needed it and arrived in three days to Idaho; healthy, happy and nice sized plants. I will make them my 1st choice when trying to locate DLs now and in the future.
Thanks to them I am having a successful Fall.
P.S. My last order bloomed the same year and I was able to divide the plants this Fall to spread around the yard. I anticipate the same results with this order.

Great company, great selection, great service, great prices. You won't be disappointed. 'Nuf said.

It was such a pleasure to do business with Marietta Gardens. My order was quickly filled and shipped. The daylilies arrived in excellent condition. They were all of substantial size, very healthy, fresh and green. They also sent me lovely bonus plants.

I really appreciate the quick response from this nursery. Unlike many of the other daylily nurseries from which I have recently ordered plants, I didn't have to wait for weeks for my order to arrive. I plan to order more daylilies from them again, soon.

Received my daylily order from Marietta today and they surprised me with a bonus of 'Baby Blue Eyes'! That made my day! The daylilies that were sent were huge and healthy and packaged well. The Customer Service was also great. I would definitely order from Marietta again.

The Shooters were wonderful to do business with. They answered my e-mails promptly and called to answer questions. The divisions were good size and a generous bonus was given. The plants shipped when expected--will definately do business with in the future.

Marietta Gardens offers an outstanding variety of daylilies! Hundreds upon hundreds. All price ranges. The Shooters are great people to work with and I have always been thrilled to do business with them. You can't go wrong with their own introductions or any of their vast selections! Generous bonuses from their own creations. I have ordered from them many times and am never disappointed.

In a word: Outstanding!!! I can't say enough good things about the Shooters, their gorgeous plants, or their customer service. This is what gardening by mail should be! It's a true pleasure to deal with such nice people, and I hope I can meet them in person some day. I have ordered from them two years in a row now. The plants are absolutely huge, immaculately clean, lovingly packed, and extremely healthy. All the plants are double to quadruple fans with enormous roots. As someone else said, they are thoughtful in choosing the bonus plants. With my first order they sent Mapping Kentucky. They actually communicate with you, unlike most mail order places. They are very nice, helpful and friendly on the phone. I also had several e-mail exchanges with Faye in reference to my second order. She picked up on the type of lilies I like, and the bonus plant was stunning. Unfortunately, two plants from my first order didn't make it (I still can't figure out why, as they were so beautiful when I got them), but they were cheerfully replaced. Their Web site is great -- high quality photos (unlike many) with clear descriptions. Their prices are also very fair and not overpriced. This is a wonderful company to deal with -- highly recommended.

The most generous purveyor of daylilies I have ever had the pleasure of dealing with. Incredibly nice people, who give clumps large enough to choke a horse. Amazing, truly amazing daylilies. I will be a loyal customer from now on.
Chad

Marietta gardens is top notch! I have placed two orders with them this year, and both came in perfect condition, w/ great bonuses and extra fans. The people are very friendly to talk with over the phone, and the shipping was super fast. I placed an order on a friday, they shipped the lilies on Monday and I got my order on Tuesday afternoon! They have tons of daylillies to chose from online, and also have great prices for the size of the plants you recieve. No puney single fans from this place. Im so excited and can't wait to see my daylillies send up scapes! Highly, Highly recomended!

I just received my first order from Marietta Gardens and i'm thrilled. Extremely generous bonus and many extra fans! Everything looks great and i can't wait for the weather to cooperate so i can plant them. I will definitely be a repeat customer!

lynda

Wonderful experience - healthy happy fans, some of them three or four fans instead of the usual double - shipped promptly. My bonus was a beautiful lily priced higher than any of the ones I ordered. I had a problem with the online order not going through, and John was very helpful on the phone. I strongly recommend this company.

Very generous double fans more like triple fans plus. And nice clumps as bonus. Fast and friendly service. Definite repeat customer next year.

Wow! I just finished unpacking my shipment of over 80 plants. Each and every one of them was healthy, large and well labeled. The communication with Faye Shooter was great and the bonus plants were luxuries I wouldn't normally buy for myself. I couldn't be more impressed.

Maureen

I got an order from them this spring that was in very good condition, and had a nice bonus. I placed a new order, and got a phone call from the owner this past week. We discussed the fall, temperatures and growing conditions. After hearing his suggestions, I placed it for spring shipping instead. He could have just taken my money and shipped now, but he was more interested in having my plants grow and perform well for me. Because he takes the time to look over the orders and deals with each on a one on one basis, I highly recommend them. His plants are good as are the bonuses, but that can be said of many places. His inventory is excellent, but that can be said of a few places. His concern for your planting success, to the point of calling on a holiday when you can't be reached otherwise, not often found. Because of all these things added together, I will add to my April 6,2007 order and perhaps buy more next year. No matter what, they are one of the top companies on my daylily shopping list.

I am extremely pleased with my order! The double fans were fresh, very healthy, and huge, they often had 3, 4, or 5 fans. The bonus was way above the 20% of my order. Faye Shooter even called me prior to shipment to confirm my shipment date. She was nice, very helpful, and I was pleased that she would take the time to call. A++++ transaction. I would certainly recommend to anyone to do business with Marietta Gardens.

I can't say enough good things about the Shooters at Marietta Gardens. When calling on Wed., June 14th, at about lunch time to discuss some unforeseen shipping concerns, Ms. Shooter said she would get the plants dug and shipped immediately. I received them on Friday, June 16th very well packed. The roots and the newspaper they were wrapped in was still damp. The daylilies were all a vibrant green, nothing was brown or yellow. The divisions were absolutely outstanding, all large, some double, triple or quadruple what I paid for. The Shooter's generosity was outstanding. The bonus plants were high dollar and also contained multiple divisions. All told, I probably received more free and bonus plants than my total order. I'm sure of it!
I'm going down to visit at the end of the month to see these nice people, I can't wait. I've planted the plants, shaded them from the intense summer sun with beach umbrellas. Almost a week after planting with temperatures in the 90s and still only minimal expected browning. Some have started new leave production already. This is a top notch operation. I highly recommend that anyone interested in daylilies buy here!!! Stephen Smith, Statesville NC

I had the pleasure of meeting John and Faye and visiting there beautiful daylily farm. John and Faye are great people and there daylilies are beautiful and healthy. I was able to pick up my plants there and bring them home to plant..they were big and very healthy..I hope to have the opportunity to again visit them but if not I will definitely be ordering from them on-line......Pat T. from MA

I received my first order from Marietta's on May 1st. Wonderful, large, healthy fans. I placed my order on April 26, and got a phone call from John only a day later advising me that my order was filled and had been shipped. Extremely fast service! I also received a couple of emails from them telling me about my bonus plants. I was ordering special plants for a Memorial Garden for my Mother, and they picked a special dl, that would fit in perfectly. They are the most considerate, helpful sellers and their daylilies are of superb quality. I will definitely buy from them again, and recommend them to everyone. You will not be dissapointed in the dl's or the service. They treat you as if you've placed a million dollar order, even if it's only for a few dl's! Great people!
Jan

My order arrived today also. The plants were the biggest I have ever seen. Most were 3 fans at least. They included a note to contact them if I needed any help. John called me when I placed the order because he was out of a few, and he helped me pick subs that worked with my color preferences. Marietta has thousands of plants in the catalog, yet they knew of the exact ones that would please me, and treated me as if I were their biggest customer. Awesome! Everything worked out perfectly. I will order again because this company does everything right, and has a superior product.

Received my first order from Marietta today and I'm thrilled. The communication was first-rate, the packing was terrific, and most importantly -- the plants are EXCELLENT.

I ordered 43 different cultivars and not one was undersized. Three of the plants in my original order were not available, and the substitutes were triple the value of my original selections. The bonus plants were also beyond my expectations, valued at about 50% of my order.

So far, Marietta has provided the most positive experience I've had purchasing daylilies on-line, and they'll be the first to get my repeat business. Thanks John, Faye and Elizabeth! Chris, Marshall, MI

I can't say enough good things about Marietta Gardens! I placed a fairly small order for DLs in the lowest price range. John Shooter called me to tell me that a couple were only tiny plants, and asked if he could substitute much more expensive ones (I was delighted, of course.) They arrived exactly when I had requested, preceeded by an email shipping notice. The daylilies were large -- double to quadruple fan divisions -- and had healthy root systems. And he had included bonuses worth more than the value of my entire order!

The selection of daylilies is excellent, and I like the website. John himself was a delight to chat with on the phone. I'll be back for more!

Very nice sized plants and excellent customer service.. These are doing well and have already put on lots of new growth. can't wait to these these bloom. I highly recommend them..

I just received my first order and I am just totally impressed. Great plants, packaging, subs and bonus. Also wonderful communication These folks can depend on me for some future orders. I just could not be more pleased with all facets of this transaction and I highly recommend them.

I have never gotten such good customer service from anywhere!

The first time I ordered from John, Faye, and Elizabeth Shooter's Marietta Gardens I was very new to Daylilies. They spent a lot of time sending emails back and forth with me so that I could make my selections.

One of the plants I ordered died by the end of summer, so the next year when I ordered again, I asked if they had had problems with that particular cultivar, or if I had just choosen one that did not like my zone 5. I stressed that I was not complaining because the rest had done great, and the bonus they sent more than compensated me for my loss. (It was one of their intros abt $40 value)

I recieved a phone call from John that day, and he insisted on replacing it.

One of the one's I ordered for this spring turned out to be unavailable, and John called again to let me know and ask if he could substitute something else. He had not only picked one that was much more expensive than the $12 one I ordered, but had taken the time to choose one that he thought would be special to me. He's sending me "Cathy Cute Legs" a 2005 intro.

All of the plants I have recieved from them have been very nice sized and healthy. Even the one that died appeared to be nice mature healthy fans when it arrived. Plants die of unknown causes from all sources once in a while.

I highly recommend these folks!

Kathy

I placed an order with Marietta Gardens for several dozen daylily varieties. They arrived quickly, packaged well and all seem to be in good health. While not all of them were huge, they more then made up for it by sending multiple fans and very nice bonus plants.

I ordered several plants from Mariettas and they arrived quickly and in good condition and of good size. In addition, the email correspondence was quick and they seemed to want to help out if there were any issues (of which there were none). I also received two lovely, valuable bonus plants with the order. Very nice. Good prices, too, and a large selection on their website (take note that I was more inclined to order since it was easy to order and pay online). An overall excellent experience.

I placed an order for 7 plants from Marietta Gardens in August 2005. After recieving a phone call that one of the plants I had ordered was sold out for this season, I received the order withing two days. While I was grateful for the quick turnaround, I was VERY dissapointed in the quality of the plants. Most of the plants were very small and pale, as if they had been out of the ground for a while. Of the 7 plants I ordered, 4 died within 2 weeks of planting, from what I deduced was crown rot (I have several hundred cultivars, and this was the first time I had experienced this problem, so I do not believe that they were planted incorrectly). I sent several emails to the Shooters, and did not get one response. I was unable to find a "satisfaction guarantee" on their website or in their catalog, and obviously they were not concerned about my repeat business. They have a great selection, and usually the best prices around, but VERY POOR customer service. I will not purchase from them again unless I cannot find a plant I want elsewhere.

Half my Marietta order of 5 daylilies were very small, poorly rooted plants. One unattached fan had one strand of root attached… the two others severed. I emailed my dissatisfaction with a picture of this order to Marietta, noting the website and invoice did not have any stated procedure for returns. After not receiving an answer for one week I emailed again. Mr Shooter then called our residence and proceeded to query the Lady of the House about my experience growing daylilies as I was not at home. Mr. Shooter called back later.. ignoring anything I attempted to say.. talking over my words. After this continued for several minutes I’d had my fill. I used Mr. Shooter’s tactic on him.. insisting on an answer to my question: “if you were a customer receiving this order would you be satisfied with it?” I never received an answer this question.. he hung the phone up when his tactics were employed against him.

Around a week later a refund check arrived.. the postage added insufficient for a return mailing of the plants. I had no knowledge of this coming and had given the ‘bonus’ plant such as it was away… a full return wasn’t possible. So I returned this check promptly-- voided out.

In 30+ inbound daylily orders here over 3-4 yrs these are the worst quality plants I’ve received. I can understand mistakes being made but whoever packaged and dug with order couldn’t have cared less—sending a fan with one root strand attached. The other two unsatisfactory plants were so small there’s no expectation of a bloom this season. While some daylilies do not bloom after being moved and shipped, a plant should be sent having enough root system to have a chance of blooming this season. Those tiny, recently lined out fans sent were not worth their price.

Mr. Shooter completely ignored anything I said in the phone conversation. His manner in the previous call was condescending and out of line. His whole manner of treatment of a customer was just plain rude. I garden and grow daylilies for enjoyment and do not need or will not tolerate this kind of treatment.

Never again.

I recently ordered from Marietta Gardens after reading about them on Dave's. All of the glowing reports proved to be true. My daylilies were shipped quickly and were gorgeous, healthy plants. In addition, I received 'Steve Trimmer' plus TWO other bonus plants. I'll look forward to ordering from them again.

Leslie Mauck

I placed an order by email late Friday evening. I received a reply Friday night with an order confirmation, and my plants were dug and shipped Saturday. By monday afternoon (less than 72 hours) they were happily settled in my gardens in way upstate NY. Talk about almost-instant gratification!! (and no special shipping charges)
The Shooters were friendly and helpful and sent lovely bonus plants.
I doubt they can always work this fast, but I sure appreciated it!!

Had heard so much about this seller, finally placed an order. My experience was 100% satisfactory. I even got a call the night before items were shipped. Many people offer this service but few actually do it. Plants were huge, healthy, properly packed and my bonus was a DL priced at $35! I got me a deal on this one!

I ordered five daylilies from this company. They arrived promptly after my order, were well packed, and the roots were HUGE. Included was a bonus daylily, which lists on their website for $40, which was more than any of the five I ordered! Highly recommend this company.

I received my first order from Marietta's yesterday and was very impressed with the plants. They sent 2 of their introductions (beautiful plants) as bonuses, valued at almost 40% of my order. Will certainly order from them again.

I received my 1st order from them this past Monday. The way in which to place internet orders (via email) needs to be improved, but overall I am happy with the plants they sent. I placed an order of about $100 and they sent two additional bonus plants (at least two fans each) worth $40 & $50 respectively. I will order from them again.

Sandy

Excellent service. First time doing business with this company so I placed a small order. Ordered on a Thursday, order delivered the following Monday! Excellent root systems, still plump and fresh. Generous bonus plant as well. Will definitely order from again.