We ordered 3 lbs of azolla plants for our koi to nibble on, I was very impressed it was all azolla, very lush and green. It is much larger portion than we had ever gotten from other companies local or mail order.

We also ordered 10 submerged hornwort plants which seemed to overwinter quite well. We will be ordering from them again.

I have about a seventy-five foot steam bed between four bogs in our backlot garden. We have ordered many marginal and creeping plants over the past four years with much success.

Marsh marigods are amazing in the early spring and add a lot of low color. We have four different kinds of iris now in large clusters, the red bog iris, king kreole, sea wisp, and yellow flag iris. These have divided over and over since we get them the first year.

Last year we ordered bacopa monneri and red star ludwigia, the red star is the most amazing creeping plant with lush red foliage. It is an annual so since we missed bringing some of it indoors I will be ordering more in late spring.

Overall it has been a good experience and it is helpful to request suggestion depending on sun shade tolerance as we have a backlot in a decent amount of shade. The selection at P. Megastore is very good and much beyond what we have in aquatic plants locally. The company seems to be known for the waterlilies but with our amount of shade I am not sure we have enough sun for many sun loving plants.

The service reccomendations have been quite helpful as we expanded our garden and took suggestions. The right amount of plants keeps the bogs and stream from getting any algae. My husband an I are in a local master gardner program and have shared our plants with others, they multiply quite well every summer.

We order three lotus this past spring from the ornamental collection. These are similar to what my wife and I are used to growing up in Vietnam. We order three varieties to grow in large containers around our water garden, 'Holy Fire' which grow pretty large in a 50 gallon container and has deep pink almost red blossoms, the deepest we have seen in the US. Flowers lasted most of the summer and we follwed the fertilizer schedule. The next variety was Dasjin, a bi-color large. Mostly white with red tips, this one has the largest blooms of the three, almost as big as a soccer ball, 12" across. This one we planted in a larger trough about 90 gal size and it filled it very big. The third was an dwarf or exquisite bowl lotus (also known as tea-cup lotus) this we kept in a small ornamental bowl on our table on the deck. Camillia Red. It had 9 bus on one time and was very nice. It had 4 series blooms from May-September. The roots were very healthy when arrived. They have 3-7 growing tips on each one and growth was rapid in warm waters here in zone 8. Hope to add one or two exquisite bowl lotus this year on the porch deck. Very good plants.

We just finished our 1/2 acre pond here in Florida and ordered 12 waterlilies consisting of 3 hardy varieties. Mayla, Mangkala Ubol, and Perry's fire opal. These pond plants arrived HUGE, the box must have weight 12 lbs for the 12 plants that were bareroot with large lily pads (about 5 or 6 on each) and 1-3 buds on each plant. We just got finished putting them in the pond and plan on ordering another 12 next week since we have so much room. These are the largest mail order plants we have gotten in 15 years. I was very happy and plan on using Dave's garden for my citrus tree reviews this spring. Very nice site this is.

I have two large turtle enclosures and we order submerged aquarium plants for them every month or so. The plants arrive very nice and healthy on each occasion. I hope someday we add a pond to our yard because the water lilies look incredible.

Shipping is generally quick and I have not had any problems. Ordered since 2008.

BE PREPARED FOR PROBLEMS. I ordered plants April 25, 2010 and one arrived dead. I opened the package immediately when it arrived. On the phone, they said they would send a replacement. It never arrived and I called again a week later. They said it was too hot for replacement. On May 27, they emailed me that they issued a credit to my credit card...NEVER HAPPENED (I checked my account). I spent the summer trying to obtain this credit without success. I called and left voice mails (no answer), resent my email documentation (no reply), sent documentation by US mail (no reply), and sent email to them through this website (no reply). This is my first experience being bilked by an online vendor. I agree with the other negative reviews and would never believe anything this company told me. They will be ramping up for business again in Spring 2011 when they may answer the phone again so BUYER BEWARE. The persons I interacted with when they bothered was Zac and Marcela.

We ordered two water lilies this year and containers to plant them in and the Landon fertilizer suggested by the company. We have always used tablets in the past and let me confirm that the granular fertilizer is much better as they suggested.

With our old water lily plants we were getting one flower on each plant per day during the hot months. This year we had at least three or four per lily. We ordered the "Ultra Violet" and "Bull's Eye" selections if that makes a differnce.

The plants arrived in great shape, adult sized as stated and very healthy big lilypads. These might naturally be bigger than our hardy lilies but we were surprised how big they were on arrival and heafty nice boxing and packaging. We cannot wait to order next spring and we are going to repot our hardy lilies with the Landon granular fertilizer and see how they improve next season.

Despite reading many mixed reviews on this site about Pondmegatore.com - because I wanted to try to grow a mosaic plant (ludwigia sedioides) and saw it as not too expensive there I tried it - paid with a credit card - plants arrived in pretty good shape in the mail about 3 days after ordering online - a day or two earlier than I expected - there were very few damaged stems, but it is pretty delicate so I was actually surprised they shipped as well as they did - I put them in the pond right away and they seem to be doing fine.

Posted on July 15, 2010, updated July 17, 2010
I placed an order with Pond Megastore for several items. After several weeks I contacted them requesting a shipping date since the plants I ordered are annuals in my zone. I received no response. I then contacted them and requested a refund, again no response. I currently have a claim for a refund pending with Paypal. They were asked to respond to Paypal by today. As of a few minutes ago, they have not responded to the Paypal claim.

Wish I had visited this site prior to ordering, then I would have known better as most of this feedback for them is poor. I ordered plants from them and one arrived rotted out and on the brink of dead. I contacted them, and came to find out later it was the owner zac who was corresponding with me. Not only was he unwilling to replace a less than $10 plant, he rudely insisted it must have been my care that had killed the plant, even though my other 2 were taken care of in the exact same manner and were thriving. After numerous emails and requests to make this right, he stopped responding and ignored my request for a phone call completely. I would NEVER recommend anyone order from them, they do not service their customers and clearly do not want repeat business.

"On Jul 11, 2010 4:58 PM, Pond Megastore responded with:

As we talked about: If you recieved anything in less than perfect condition all you have to do is contact us within 24 hours of getting the plants WHICH YOU DID NOT FOLLOW which is why there is no refund. You agreed to this term by moving forward in the ordering proces.

Kirstin you ordered blody dock, 3 of them growing in water and told me you planted them indoors.

As we discussed at length bloody dock can be grown easily outside of water (pond conditions) but these plants are not easily adjusted in doing so.

We sent you 3 good plants 2 of which you state are fine and you DID NOT follow Terms and Conditions of the sale and report any damage or death of the plant within 24 hrs of getting them. You want to claim its a dumb agreement you are unwilling to follow.

We have this warranty just for customers like you who decide to do things like plant these plants incorrectly. You state you bought 40 of these same plants at lowes in the garden area. Those one of course are not acclimated to growing in water 24/7 and those are the bloody dock you should be planting outside of a bog or pond.

If you want plants for your house or yard do not buy aquatically acclimated plants.

As we talked about: If you recieved anything in less than perfect condition all you have to do is contact us within 24 hours of getting the plants which you did not follow which is why there is no refund. You agreed to this term by moving forward in the ordering proces. "

I placed an order and paid for express shipping. The company charged my credit card immediately, but it was 2 weeks later that I received the package. I had signed up for email notification and no email was received telling me the package was sent. When I got the box it had four very small plants in it, (not looking at all like the picture on the web site) no instructions, no invoice showing what I bought just the plants in a wet paper tool in a baggie. I would not recommend this company.

"On May 2, 2010 11:25 AM, Pond Megastore responded with:

Hi Hunter110, I am only finding 1 order of plants to winston salem, if you can provide me with an order number I can better help you. The 1 order I see is only for snowflakes, a floating pond plant that does not require planting.

We do not offer express shipping on plants, Priority Mail is the only option. Fish, Snails, and Tadpoles are the only overnight shipping we do.

Our shipping and planting instructions are at the TOP RIGHT corner of every page on our website. They are listed here so that customers can read about planting before they decide to order as some customers do not want to put plants in soil in the pond. If you could provide me a order number I could see if this order was the one with just snowflakes in it which require no planting/optional planting. Thank you."

Ordered some Frogbit plants and when they arrived they were a batch of dead rotten plants. Pond Megastore blames it on the post office and the post office says it's not their fault. Pond Megastore refuses to ship replacement plants and is fighting my dispute of the credit card charge. Pond Megastore does not answer their phone and does not return phone calls. DO NOT ORDER FROM POND MEGASTORE.

I ordered 100 bullfrog tadpoles from the Pond Megastore. The Phone order person was very helpful and knowledgable. I had asked that the shipment be delayed for a week because of a previously planned vacation. We came home to find that the box had already been delivered. We e-mailed the store and got an immediate response.They asked when they could redeliver. The new shipment was mailed immediately. We were very pleased with the shipping company and the product. Looking forward to croking frogs in our pond!

Bruce

I ordered 2 tropical water lilies (one night bloomer and one day blommer) from the web site in late June and when they arrived and were huge and beautiful with buds on them. They sent an email to say when they were shipped.
I was a bit worried because of some of the comments but decided to try and was amazed and happy I did
I will definately reccommend them to my water gardening friends

I ordered a number of things and because I live in zone 4 they said they would wait until the appropriate time to ship. By the time the order arrived (exactly when they promised) I had forgotten what I had ordered and I mistakenly threw out the box out with one of the small plants still in it.
When I next ordered something I told the woman on the phone what I had done and she arranged to have that little plant included for FREE in the new order. That's not what I am used to with most companies!
BKM

I ordered plants in March 09, 3 weeks later I e-mailed them they said they would ship in 2 weeks depending on the weather. 5 weeks later I e-mailed them again they said they shipped 2 weeks earlier no shipping confirmation or anything. To make a long story short they blamed the post office. I've lived here for 12 years and have never lost a package, anyway I lost the 100 dollars I payed these people.I WOULD BACKFILL MY POND WITH SAND BEFORE I WOULD BUY PLANTS FROM THESE PEOPLE

I placed my order on May 1, 2009 and my credit card was
immediately charged. I received a confirmation right away, never received my plants. After several emails and phone calls I finally received a call back telling me that because I live in zone 4 my plants would not be shipped until the week of 5/18/09. It is now 5/29/2009 and I have still not received my plants. I have called again and emailed, neither have been responded to.

Must use Pony Express instead of FedEx as method of shipment.

Very disappointed. I have contacted my credit card company and have put a hold on the payment.

I

I had ordered some water hyacinth in late April. By the end of the1st week in May I had not received them, nor any word of explanation. I e-mailed their customer service, who replied that they had not been sent because I live in zone 4. I told them I live in zone 5b, and would like my plants ASAP. No reply, no plants. Two more e-mails: no reply, no plants. When they finally arrived, they were small, sickly pale, with the roots falling off. They all soon died. I emailed the company (again): no reply! DO NOT DEAL WITH THIS COMPANY!

Placed an order on 4/3/09 and still have not received it. Originally placed the order through Treasure Island Aquatics because it was a "local" FL company. Much to my surprise, when the order was processed, it went through Pondmegastore. Had I know that I would never have placed the order in the first place! I have sent at least 6 emails about the status of my order, especially becuase money was debited from my Paypal account on 4/6/09. My last 2 email were requests to cancel my order. I did receive one response from "Zac" who said my order should arrive between 4/20-4/27. I finally called both Pondmegastore and Treasure Island Aquatics today and was not able to speak to anyone as I got an answering machine at both places. I did leave my phone # but doubt I will ever hear back from them, similar to the experiences of other customers who have also had negative experiences with them. I guess my only recourse will be to contact the Better Business Bureau in both Ohio and Florida.

I had ordered 30 trap door snails for my pond on May 30, 08, paying $48.75. When they arrived the following week 7 of them floated. Not knowing anything about the snails I called the Pond Mega Store and was told they were dead and to send an email explaining what happened and that the snails would be replaced. An email was sent the next day. This was the first week in June. Im still waiting for the snails to arrive!
I have not heard a word on the replacement snails. I have called multiple times, leaving multiple voice messages, and have sent several emails with not one response. I happened to call again a few weeks ago and sounded like I caught the owner walking out the door. He said he would have the snails mailed out monday. Hmmm......I wonder which monday he meant? Still have not seen them!!!! It's been over 7 weeks. This is extremely POOR CUSTOMER SERVICE!
I absolutely hate it when companies take your money for products and services and then have nothing to do with you when you have a problem or complaint. I will not be recommending this store/web site to anyone.
Cynthia Johnson
Joelton, Tennessee

MADE A PURCHASE THROUGH TREASUREISLANDAQUATICS.COM AND RECEIVED MY SHIPMENT FROM POND MEGASTORE. I GUESS THEY BROKER OUT THEIR PRODUCTS TO POND MEGASTORE. I WAS NOT PLEASED WITH THE QUALITY OF THE PLANTS I RECEIVED FROM THEIR COMPANY. PLANTS WERE SMALL AND NOT OF GOOD QUALITY.

My mom turned me onto this company in the spring of 2006. She placed our first order and the plants were great, great tubers and leaves on my hardy water lily. The tropical lily was a really nice size, I replanted it immediately and the rootball was huge. This spring I called and got a nice woman on the phone who helped me with an algae problem. Its nice to communicate with real people. I emailed them twice this summer and they responded to my pond questions within hours even though I didnt order anything that time. Most impressive customer service. Kudos to my mother for sharing this company with me. - Fairly decent shipping time from order, they only ship live plants at the beginning of the week so they dont sit over the weekend. Common for plant companies now and I like getting healthy plants so its a good practice.

Note from the Garden Watchdog editors...

I called and talked to a lady named Barb on two occassions before placing an order. She is a delight and very helpful for advice. A few days after placing my order I got two boxes of very nice plants. The hyacinths are very nice and have been blooming for weeks. My lotus is doing well and is begining to send up buds. The tropical water lilies have big leaves and many blooms and they have only been in the ponds about three and a half weeks. Everything was well packed. I am very happy with this company and will be ordering from again as will my sister for her pond. A+ Service A+ Plants, Quick delivery.

Note from the Garden Watchdog editors...

Last year we ordered some water lilies from them and they grew wonderfully flowering as promised until frost. We just got our second order and look forward to another season of blooms. They also sent nice big tadpoles so we can have a pond with frogs this year.

Note from the Garden Watchdog editors...

Friendly customer service rep helped me. Quick shipping & nice plant selection for this time of year. I couldnt find my bog lilies anywhere else in january.

I will order from again.

Note from the Garden Watchdog editors...

They have a decent selection of plants. I purchased three tropical waterlilies from them this summer. They have all done wonderfully I will be a return customer next year.

Note from the Garden Watchdog editors...

I ordered my plants from pondmegastore this spring and most of them were the nicest and healthiest plants I have found from a mail order company. About two weeks ago I called a rep about the fish they sell and Julia helped me with all my questions. They overnight the fish and all are healthy & pretty. I like the customer service and response to questions. I will be ordering from them next year.

Note from the Garden Watchdog editors...

I placed a large order with this company May 8th 06'. Order was allegedly shipped several days later, although conflicting info was given to me about the carrier USPO or Fedex.

Its now 2 weeks later and I hav'nt rec'd order nor will Pondmegastore answer either the phone or my numerous e-mails..........caveat emptor.

One thing they are prompt with is charging your credit card acct. that was done the same day as the order.

Chas Wahl Jr

Ordered Lilies and lotus. Both arrived within about a week of ordering. They were well packed. The lilies were huge compared to other mail order. Big tuber and very established root system. They looked like I just pulled them out of my pond and hosed them down. The lotus tubers look healthy and dormant.

This year I tested out about a dozen or so mail order, this one made the final cut as a permanent one.

This was my first year ordering from this company. My Hyacinths arrived looking just stellar. My lilies ranged from average about 6 leaves to very nice full grown with blooms & buds. I guess it depends on the variety but hey some companies send just the tuber, they all are nice healthy plants. My frogbit seemed small but I later discovered they stay that way. The customer service person Julia was quick and timely at answering my response. Pretty good I will order from again.

I placed a large order on a Saturday and it arrived in two boxes the next Wednesday as specified. The plants were large for mail ordering and very healthy. some arrive bareroot and some in net pots.

The merchandise was well packed and their prices are really decent for all that I got. This is the second year I have ordered from them and they are my current favorite choice. - Tom

Note from the Garden Watchdog editors...

order was placed on 9/12/05 and my credit card was billed. I am still attempting to receive my order and am unsuccessful at reaching a customer service representative.

Very nice, customer service answered my question and they had a remakable deal for plants next spring with a discounted Gift Certificate. I cant wait to begin next summer. Delivery was promt.