Comments regarding Rogue Valley Roses

I received my order yesterday from Rogue Valley Roses, and so far I am beyond thrilled with everything. When the box came I was a bit dubious. I thought oh boy how could ten roses all be in there and not be a mess as there was no "this end up" label on the box. Well as soon as I opened the top I understood when I saw everything pristine and was also welcomed with the strong scent of roses as a few were actively blooming! I took my time carefully cutting the box open so it lay flat. Each band pot was meticulously wrapped so the soil stayed moist and couldn't spill. The plant labels were inside the wrapped up pots so there was no risk of them falling out and getting jumbled. The pots were then taped very securely to the inside of the box. I took my time using a box cutter so I wouldn't damage or yank anything. I was so impressed with just how secure each rose was. Especially when you consider they traveled all the way to North Dakota. I did choose 3 day shipping as recommended by the company. And I would say it was definitely worth it. I also chose a delayed shipping date for early May. I really appreciated having that option. Great customer communication with emailing every update from ordering to shipping to delivery. Also, I received all of the varieties I ordered. (So there was no "surprise this variety was sold out") The varieties I received are: Abraham Darby, Alchymist, Amy Robsart, Conrad Ferdinand Meyer, Golden Wings, Jude the Obscure, Lupe's Buttons, Marianne, Morgengruss, and Umbra. They all had plenty of new growth signifying they were well established for bands. I am excited to order from them again!

Here in northern Illinois, Zone 5b, on the edge of the prairie ecosystem--never had a problem with their roses' health or their hardiness, and have been buying from them for a while. Of course, when you buy a rose in a quart size--it takes a bit more time, care and attention to ensure the plant succeeds in the ground. Especially if you are looking for a more unusual cultivar, Rogue Valley Roses is one of the few remaining small nurseries that carries older roses that are very hard to find. I (for one) appreciate their ongoing dedication to ensuring supply of roses that are pretty much impossible to find anywhere else in the United States, and at prices that are reasonable for normal people. Personally, I don't care about sugar-coated customer service, but I do care about the quality of the plants--and their plants are good.

They have a great selection but their roses aren't hardy.

I ordered a rose from them in early 2019. It did great during the spring/summer of 2019, wintered well and started to flourish early spring of 2020 but then suddenly withered and died.

Before it died and when it was looking very good during early 2020, I ordered 2 other roses from RVR. They seemed to thrive after planting and through the spring and summer of 2020. They got through the 2021 winter just fine and in Feb through March of this year (2021) they looked great and were putting on lots of new leaves and really growing but then in April they both started to decline and one of them looks dead now and the other looks half-way to there.

No idea what is going on. I'm in the same grow zone as RVR and have tons of other roses from other nurseries, many of which were sent by mail too, that have been flourishing and doing amazing for years. The only exception are RVR's roses which last one season, start to make a comeback after winter, and then die quickly.

RRR excels in advanced searches, I have yet to find another rose website that can stand up to it. I am able to shop for the maximum fragrance, maximum re-bloom roses my family loves but also narrow the options to shade tolerant and very shade tolerant or thornless or disease resistant... etc. It saves so much time when shopping for my perfect roses.

I just received 5 new plants from them. All were extremely healthy and green and some already had buds forming. They were very securely packaged with labels tucked inside their pots for identification. They were carefully padded with newspaper, the pots were wrapped in plastic to keep the dirt in place and they were all taped securely so there was a minimum of disturbance to the plants, I was very impressed. The Mary rose has already bloomed in the yard.

My only suggestion to RRR would be to send a copy of the planting/care instructions with the confirmation email or shipping email because the printed sheet in the box was a little crooked so some of the instructions were off the page.

Also thank you RRR for your ongoing promotion, I always get a kick out of your mystery/free rose for every 4 roses purchased. I still have the mystery rose I purchased in college and it's taller than I am and COVERED in yellow blooms, even in full shade, amazing. I can't wait to plant my latest mystery rose.

Ordered 2 roses online. They shipped USPS priority on my chosen ship date and arrived at my doorstep 3 days later. Both arrived in good to great condition (good because one had suffered a minor stem break in transit). Both were larger, more established plants than I expected. They arrived in 4 inch pots (4" wide x 5-6" deep). One had a single cane, the other 2. One rose was actively flowering and the other about to. Both are now potted up until they are large enough to go in the ground this fall!

Rogue Valley is my go to nursery for hard to find roses. I have ordered from them for four years and have not received a incorrectly identified rose, nor have I experienced any difficulties with communications. Yes, the roses are small and for me perform best if potted up the first year. I have not found any other source with such a wide selection.

I just received my first order from Rogue Valley Roses, and I'm quite pleased. They were quick to respond to an inquiry I made before I placed my order, and the roses were shipped super fast! I really appreciate the work that special companies like Rogue Valley do to try to keep these rare varieties available, and they certainly have earned my future business.

Posted on January 8, 2018, updated January 8, 2018
I desperately want to like this place because they have such a huge selection of cold hardy roses which are necessary if you're going to grow east of the cascades in Oregon.

However every rose I've gotten from them was rather small and anemic, yet you pay a hefty price for each rose including shipping. You're basically paying $15-20 for a very small twig. This is something you'd never do at any nursery you visited so I have to wonder why I would put up with it online?

I guess they have a niche in that if you have a dire need for a specific rose and can't get it anywhere else, and you're willing to put up with getting a very lack luster, small, anemic specimen, then this is the place to find such a rose.

However I think I'm going to start looking elsewhere, even drive to nurseries in person.

Posted on May 16, 2017, updated May 18, 2017
Posted on May 15, 2017, updated May 16, 2017
THEY STOLE MY MONEY. I've had good experiences with Rogue Valley Roses in the past. However, the result of my most recent order was, they stole my money. I ordered two roses ($ 64.05 total). They shipped me two roses which appeared to be what I ordered. But when they bloomed, one had been mistakenly labelled. No big deal. I emailed them and asked them to either send me the correct rose or refund the money. After three emails over a three week period, no answer, so I telephoned. Was told, rather rudely, that there had just been a change in management and they were backlogged but would take care of it as soon as they had a chance. From there forward, went through three weeks of useless phone calls during which, every time, I had to explain everything from the beginning and, every time, they would promise to do something about it when they had a chance. Last week, I finally got ugly and demanded my money so the man said, "I'm going to go online right now while we're talking and send it to you by PayPal, you'll have it immediately." But today, I still don't have the money. So I called back and was brushed off, "We sent you the money."
Well, they didn't send me the money. I don't know what's going on there, but obviously, my strong recommendation is, don't do business with them. I'm out $ 32.05 and it's too late to order and plant the rose that I wanted.

DO NOT BUY FROM THIS BUSINESS. I Bought 2 roses for over $60. The Roses were never mailed. RVR did not respond to any emails. RVR did not respond to any phone calls. When the Credit Card Company contacted them they were hostile and refused to refund the "purchase" to which they never submitted the Roses. I spend THOUSANDS of dollars every year on plants. By far RVR is one of the very worst companies I have dealt with.

I would say, "Approach with caution". You had better want whatever rose you are ordering badly enough to deal with the very poor customer service you will encounter if things go wrong with your rose. I ordered a total of five roses from RVR last year. Four of them arrived small but healthy and have thrived quite well with the appropriate tending. One (Apricot Nectar) arrived dying and despite my babying it died after a week. I then spent a month chasing RVR down to get a replacement plant. None of the people were all that solicitous, in my opinion, and I hung up from our conversations with the impression that I was placing a great imposition on these people for desiring they stand behind their product. On top of that, I had to pay yet more shipping in order to receive my replacement plant, which I believe is very poor customer service, indeed. This year I've just noticed that one of my purchases from them must be the wrong plant, as the blooms should be coral pink but the buds are completely white and they haven't even opened all the way. Upon calling to try to clear up this confusion I was informed that I hadn't even paid for the plant, which I quickly found proof in my bank statements that I had. I'm still waiting to hear back on the results of this latest issue.....

I feel this company charges far too much money for their products when they require this much babysitting to get things corrected. Look to see if other nurseries have your desired rose. I would recommend shopping here only as a last resort for a rose you just absolutely can't live without. I, for one, will never buy from them again. I can live without the headache, thank you very much.

I just received a shipment of six roses from them. The bands were all exceptionally well rooted and in great shape. I have been a customer of Rogue Valley Roses for going on six years and have yet to have one of their roses fail to flourish. Their staff has always been friendly and courteous and if on occasion a shipment was delayed it was either due to poor weather conditions in Oregon or the bands needed a bit more time to root properly.

Paul in Tucson, AZ

P.S. Two of my absolute favorite roses from them are "September Morn" and "Secret Garden"

Received a misidentified rose. No response to my requests that they honor their guarantee. Don't waste your time and money. There are better suppliers.

I have made three orders and have received a total of eight roses from Rogue Valley Roses, and I have been very happy with all of them. All orders came quickly and were well-packaged, and all of the roses were healthy and ready-to-grow. For example, a Baltimore Belle that I received the week of July 4 of this year, up-potted until the rose showed new growth, and out-planted on July 16 has already grown an additional 31 inches. I have purchased roses from four other well-known online retailers and consider the roses that I purchased from Rogue Valley to be at least as good as those I received from any of the others. In addition, Rogue Valley (1) has an excellent inventory of interesting and hard-to-find varieties and (2) provides the option to use PayPal to easily and safely make purchases.

I ordered a bareroot 'Ingrid Bergman' Hybrid Tea rose and L.D Braitewaite English rose from Rogue Valley Roses earlier this Spring. Both plants arrived in 3”x3”x5 “band” pots, taped up inside a shipping container. The plants were just sticks with a few leaves and shallow roots. Now, both rose plants are growing beautifully and had 2 flushes and occasional blooms during the summer.

Last week I ordered Lavaglut Floribunda Rose from them, and it came the other day. Arrived just like before, in a 3”x3”x5 “band” pot, taped up inside a shipping container. The plant are just sticks with a few leaves with one bud on it, and shallow roots. I've repotted it in a bigger planter and I can't wait for it to grow!

This week, I ordered Olympiad Hybrid Tea and Royal William Hybrid Tea. I suspect both roses will arrive next week, in a 3”x3”x5 “band” pot, also taped up inside a shipping container, and I'm sure the plant will be just sticks with a few leaves on it with shallow roots. But, just like with the other roses I've ordered from this nursery, I will also care for them and help them grow into the beautiful specimen that they're meant to be =^v^=

As an amateur, but passionate gardener, I understand the risks of buy certain live plants, during certain times of the year, so I try to research best I can before buying anything. This is one of the more affordable, mail order rose nursery that ships year round and they carry a great inventory of roses. If I had any questions and concerns about my roses or orders, Janet and Bonnie from the nursery have always helped me out and been friendly.

I ordered a rose from this company, my plant arrived very dry (yellow/brown color)i contacted the company and after many call/emails(pictures) finaly talked to the owner (janet)
She would not accept that item was in bad condition when arrived.the plant finaly died just 5 days after arrived .
I am very very disappointed that a company.

This year I ordered 4 roses from Rogue valley , and they arrived on scedule but were little 6 inch twigs . they died off one by one there is only 1 left alive. The roses from another company are doing fine !
Buyer beware , the last post was correct .

I had an absolutely negative experience with this company, from quality of plants to customer service. A boule de neige arrived, weak, spindly, and completely covered in powdered mildew. After speaking with my sister on the phone and seeing pictures , the representative agreed to replace the rose, as well as add a free rose. However, by the next week, she went back on the agreement and agreed only to a partial refund, 19 dollars back on a 32 dollar purchase. I paid 13 dollars for a headache. Then there was the autumn damask rose. This rose arrived poorly packaged, with the packing tape wrapped directly onto the base of the stem of the rose. After removing the tape as carefully as possible, a black spot developed where the tape was stuck onto it, and this plant quickly died. This time the company never responded. The first lady my sister spoke to blamed this years new employees, saying that the new hires did not know what they were doing and were poorly packaging the plants, as well as sending out subpar plants. She did not stand behind her company and did not honor her word.All of the other roses I ordered from multiple other companies this year are all flourishing, but the 2 most expensive plants I bought this year arrived in very poor shape and died quickly. DO NOT BUY from Rogue Valley Roses

When I checked this forum, I wasn't surprised to see similar complaints. It confirms my impression - I think the refusal to send a standard order confirmation or account password (to check order status) is deliberate. They were very quick to respond to my order with a long distance phone call and an email asking to charge additional shipping for a "free" rose. But after my repeated emails and 2 phone calls, I still never received an email response - no confirmation of my order or order cancellation. I think I need to scrutinize my credit card bill in case the purchase wasn't cancelled. I just can't believe such awful business practices for online sales. The web site wouldn't even send an account confirmation email. Janet suggested this was a recent and minor issue but I just don't believe it, considering all the complaints about lack of communication.

Posted on January 14, 2015, updated July 22, 2015
Posted on January 8, 2015, updated January 14, 2015
Posted on December 21, 2014, updated January 8, 2015
Posted on December 21, 2014, updated December 21, 2014
Posted on December 16, 2014, updated December 21, 2014
Posted on March 30, 2012, updated December 16, 2014
Posted on February 6, 2012, updated March 30, 2012
According to top 5 list, I ordered 6 bands from Rogue Valley. One still waiting due to not meeting their standard. I tend to choose neutral, two thing I'm not happy about rose packing and size of rose. I think packaging need to improved by different way, too much tape and I almost cut my roses. Two of the roses are like a stick and short. But this is not necessary to be negative feedback. I realized that they try to keep my roses secured and safe, rose roots in band pot not very strong and easy to fall apart. Also I learned about nature of own root roses, it's seems stick but lots of leaves came from stem's joint when weather is warmer and of couse I grow with EB stone rose mix. I'm Happy. Be patiant! Don't be MAD MAN like me :)

I have ordered twice from Rogue Valley. I love their selection and I got 12 roses from them last year -- all of which are doing well. I am very pleased with that order. However, I ordered a custom root, waited a long time and then got an email that it was available. I paid it ($42) and waited over a week and then sent an email to inquire. A woman (not Janet) called back and told me it was not available and asked if I wanted a substitute. I opted for a refund. A week or so later I got an email advertisement, and there is the rose I had ordered under the heading of "restocked favorites." ??? I called, ordered it (at the regular price) and waited. Then I got another email saying it was not available. I called again and ended up talking to "Janet" who was exceptionally nice and said that though they did not have a rooted cutting available, she might be able to send me a sucker from the mother plant. I was happy to accept. A few days later, another email saying it was not available. ??? Here we go again... I wrote back and reminded "Brooke" that I had talked to Janet about the sucker plant. She got back to me and said that it had been worked out and all was well. Yesterday I got a huge, leafy Felicite Parmentier sucker. It really looks great. So..... while I have had a great experience growing their roses, the "waiting list" system is awkward at best. Don't give up, and best results if you are able to talk to "Janet." :)

I have ordered twice from RVR: two bands in July 2014 and 4 bands + a free rose + a mystery rose in April 2015.

My 2014 bands had no issues in delivery and survived the winter (I am in zone 8b, so it was mild). With my 2015 order, one of the bands became unavailable prior to shipment. I was contacted and offered a choice of a new rose or to get on the waiting list for the original rose with no charge, which seemed reasonable. I chose a new rose and my order was delivered by the original date specified on internet order. I checked and they have since updated the rose which was not available to "out of stock" (in case anyone was concerned the website wasn't getting updated).

The variety of RVR's offerings and the helpful description/information on each rose has definitely gotten me hooked, and I hope I can visit their nursery one day!

I had been on the waiting list for a climbing rose for over a year. When it became available, I called to place the order and received horrible treatment from Janet, probably the owner. She attempted to raise the price of the rose from what was quoted in writing in the email I received stating it was now available. When I objected to the price raise, she screamed at me and refused to place the order. Later that day I ordered the rose from the nice woman I had previously spoken to, Kathy, who did not impose the price raise, by the way.
The rose looks awfully small, considering that I paid $35 for it, including a $6 charge for the privilege of being placed on the wait list (I placed myself on it online). The leaves do look healthy, so I hope it thrives.

Over the years, I have purchased a number of roses from RVR, always the small band size. I am impressed with how the skinny sticks I receive, once planted as directed, turn into lush roses. I love having them as a resource to find roses that aren't the typical, common ones found at the local garden centers (which have turned into Knockout Depots, just about). There once was a local man with a small nursery who specialized in hard to find, vintage, roses, but after he retired, RVR - on the other side of the country - became my go-to source.

I placed an order last fall with only one change to my order that I was able to fix with a quick phone call.

The two bands I ordered were Paul Barden's "Marianne", and "Marechal Niel".

Marianne is branching out now and has grown so far as I would expect.

I was very reluctant to try Marechal Niel on its own roots given its reputation, but it has far exceeded my hopes. The plant I had received seemed modest. I planted it in a very well draining mix in a 5 gallon pot. It grew the whole winter here and has already sent out two thick healthy basal canes that are as of today 21" and 31" long, and it's not even spring yet. I don't think I've ever seen a rose this vigorous. Not sure if I just got lucky, but it has been very easy for me in my Sunset zone 18.

Was a little reluctant to order based on some comments, but I went ahead and purchased 4 roses in the small band size. They arrived promptly and correctly as ordered and in very good shape. They looked like they were ready to burst into growth, and that's exactly what they did. Very pleased.

Posted on June 26, 2013, updated October 3, 2014
I ordered, last year, three bands which was quite pricey for the size I got. All these fees add up to a lot. But I had a strong lust for Paul Barden hybrids.

The Siren's Keep I received croaked after a few months because it was just too puny and couldn't keep up with the harsh heat here in So Cal. I feel if the plant was more grown-out with a better root system before it was sent then I'm sure I would still have a Siren's Keep today.

The other two I got are doing good, but I won't be ordering from Rogue Valley again because I don't feel the value is worth the price. I got mediocre bands! It's a shame because they are the only mail-order source for Paul Barden roses.

Posted on July 19, 2014, updated August 4, 2014
Posted on July 6, 2014, updated July 19, 2014
Posted on June 25, 2013, updated July 6, 2014
Posted on June 24, 2013, updated June 25, 2013
I have been ordering from RVR for two years and probably have about fifteen roses from them. Some of the bands I've received have been small, but many of them have been large and they've all done well in my garden. I've been especially impressed with some of the roses I received from them this spring. Belle de Crecy, Alchymist and Marianne are all once-bloomers, and I was overjoyed that they arrived with buds.

Unfortunately, last year I ordered Duchesse de Montebello (a pale pink Gallica rose) from them and it did not have buds. I received it as a small band with very healthy roots and it took off like crazy in my garden. Within a month it had outpaced a lot of my gallon roses.

I had wanted DdM for a long time, and was overjoyed that it was doing so well. However, this spring when it bloomed for the first time I was dismayed to discover that it was a deep pink/red Gallica with a prominent green vegetal center--it was not DdM. I'm not sure what it is, but it looks like either Duc de Guiche or Belle Herminie. I emailed RVR and used their contact form to report the error. I received one response on 6/12 stating that they were very busy and would be back to me on the following Friday (6/14). I never got another message--that was the last I heard from them. I tried contacting them with more photos a week after that response (6/19) and when I still didn't get a response I sent them another mail on the 23rd. I still haven't received a response regarding this order. I'm getting very concerned because Duchesse de Montebello is a rare rose and I have no other way to purchase it. Also, it's tough when you spend a year patiently tending to a rose that only blooms once only to discover it wasn't what you ordered. I probably wouldn't be so concerned if it were a repeat bloomer.

I'm not very happy to have to resort to posting to a public forum about this issue, but I'm not getting any response from them all. I could call them, but it's a toll number and considering that I would need photo evidence to prove my case, and you can't send that over the phone, there doesn't seem to be much point.

I don't know if they aren't contacting me because they're busy, or because they're losing my messages. I've been happy with RVR for two years, but if this issue isn't resolved in the next couple of weeks I'm going to lose faith with them. I don't think I can order from a rose nursery I can't trust.

Posted on July 17, 2014, updated July 23, 2014
Posted on July 17, 2014, updated July 17, 2014
DO NOT BUY FROM THIS WEBSITE. I purchased a rose, was told it was going to be shipped, it never arrived. I called four times asking for a refund of my purchase price to no avail. I finally had to call the credit card company and file a disputed claim to get my money back. In my opinion this company is running a scam.

Ordered six (?) bands of old garden roses in Sept. 2013, only three were available at time of shipping. The three roses and the free rose arrived very well packaged, leafed out and healthy looking; Mme.Hardy even had buds. There were some insects present, all dead. After hosing off the insects, I replanted each in a one gallon nursery pots. After one month, I planted them in the garden. Mme. Hardy, Yolande D'Aragon and Paul Ricault are doing coming along slowly. Marchesa Boccella, however, has become a small bush with seven buds-should bloom tomorrow. Other than the bugs, I have no complaints with RVR. But, then, this was my first order. Have a long list of roses I want to buy but, given the number of complaints posted, will proceed with caution.

Posted on June 14, 2014, updated June 14, 2014
Unfortunately, I can't recommend ordering from this company mostly due to the service provided (or lack thereof). I chose four hybrid musk roses to plant in my garden and, after shopping around, felt that Rogue had the best selection. I specifically chose this company because it was the only one that I found had the Belinda hybrid musk I was looking for, which was really the only reason. I placed my order and my two free roses from the promo they were offering (a Robin Hood and then whatever mystery rose they happened to send). When my package arrived, I had two of the same kind of roses labelled ... and no Belinda. I emailed them, left a voicemail and submitted a comment on their website form asking if it was possible that perhaps the two Felicias I received were just mislabeled. No response. I emailed again. No response. A simple "Our mistake" would have sufficed instead of being totally ignored over their error. I won't use them again.

It's a shame that I have to leave such a negative review for this company because I have ordered many, many roses from them in the past and they've always arrived on time without any issues.

HOWEVER, it's been WEEKS since I was told I would receive a refund for a rose that I paid for and then became unavailable. Details below:

--I was initially emailed by Janet stating that the rose was not available and she would refund my money.
--Days went by and nothing. Contacted them via email to ask what the status was on my refund and never got a reply.
--Next, I called and reached a very clueless/flustered sounding woman on the phone who said to me in a very exasperated tone as though she couldn't be bothered, and I quote, "Well, I'm sure you'll get your refund eventually!!" She then took my number and said she would get back to me that day. Never heard from her again.
--So the following week my husband called and spoke with the same woman who told him she would send it that day. Of course she did not.

We tried to open a case against them in Paypal but since I ordered/paid in December of last year it was too late to do so. >>> Since so many of us reserve roses months in advance I recommend using a credit card and not your Paypal account to protect your purchases!! Lesson learned there.

My husband wrote them AGAIN yesterday with some choice words I'm sure, but fat lot of good it will do. This company has shown their true colors and they're not good.

I know it's only $20 or so, but it's the principal, you know? How hard is it to just refund a customer's money? Makes you wonder how they're managing to stay in business.

BE WARNED.

Posted on April 13, 2013, updated May 24, 2014
I got four old roses and one free rose. I could have gotten a mystery rose as well, but I don't have room for that many roses. I ordered all bands, and got all bands. All of the roses have good root systems, but are not rootbound. They all have appropriate top growth. They all look healthy. The packaging was excellent.

DO NOT ORDER FROM THEM!!! I have purchased roses in the past and had mixed up orders. The worst situation happened this Spring. I ordered 5 climbers. I got a message from the US post office stating that they were holding my roses. I got to the post office the next day. The post office could not believe that I had to sign for live plants-the lady was also a Rosarian. I opened the box to find 5 roses (climbers) dried, tangled and half dead. I emailed them-no response after 3 weeks. I called and left voicemail-no response. Finally I got through on the phone-what a joke! The employees told me that they were fed up with the owner Janet and her poor business practices and that I was not the only person who was complaining. I sent them pictures of the 5 half dead, tangled, dried out damaged climbers I received. I requested that the owner (Janet) email on how she was going to handle the situation. She called me on the phone! Derrr! She began to tell me about her personal problems and how the post office screwed up. She stated that she would give me a free rose for the problem- that never happened. Meanwhile a rose I wanted from my waitlist was now available. I ordered and paid for the rose and it never arrived after 1 month. I called inquiring about my rose that I paid for and she said she could not find the order-yet my account was charged. I told her to give me back my money. It devolved into a shouting match. Once again she started on her personal problem litany. I told her I don't care about her problems. She said she would refund me my money. I contacted my bank and told them I ordered a rose and never received it and contacted the seller. 2 weeks later she refunded my money. I told her that I would post what happened-and now have done so. I WILL NEVER ORDER FROM THEM AGAIN. One too many problems. BE WARNED. (sorry to shout but I don't want someone to experience what I had to go through) btw I have ordered over $600 worth of roses from her-NO MORE OF MY BUSINESS JANET!

My husband purchased 8 roses last year in July to start my rose garden. Six were old roses, 1 Blessed Child and 1 Mystery rose. They arrived in perfect condition. I was worried about the late season. Blessed Child had a lovely cupped bloom on it that looked like the color of the inside of a conch shell and smelled so sweet and lovely. It took my breath when I opened the box. We potted them up as instructed but then had to plant them out due to our shed being requisitioned by an orphaned calf. My roses grew like gang busters! Blessed Child bloomed through mid November! Then we had the worst winter ever. We had -28 temps and horrid wind. A horse bit off my Celeste Rose, actually half of the growth. Despite the heavy mulch and piling leaves, Blessed Child became absolutely black. My mystery rose which bloomed a reddish orange died completely. I followed the instructions on RVR website about not giving up and cutting back the dead growth. The rest of my roses remained green all winter. No kidding. ALL my roses have buds with the exception of my mystery rose. It is however making a comeback. Even my Celeste that was bitten in half has a couple of buds. Ispahan has over a hundred buds. For a complete novice and my very first year, I am thrilled and give all the credit to the quality and great planting and tending information on the website. I am also happy to say I have an order pending. I have spoken with both Janet the owner and James in shipping about a slight hiccup. They are wonderful, patient, lovely people. I could not be happier or more pleased with the products or the service.

I ordered four unique roses from this company. When my plants arrived they were infested big bugs , and some were really dry. I contacted the company and talked to the owner she would not accept that these items were in bad condition when they arrived. She said that it must have been my fault for not taking care of them. She basically accused me of lying about the condition of these plants, as she said nothing Will ship from her company in bad conditions. She argued on the phone with me and she would not hear anything I had to say. I paid over hundred dollars four these four roses and I got nothing in return. I would never do business with this company again please be careful when you buy items from this company if your plants arrive with bad condition it is no replacements or even a small apology

I am new to growing roses, but what I lack in experience I make up with enthusiasm. Last year I ordered a Siren's Keep band. Although it arrived small it took off once planted in the ground. It survived the rough winter here in NYC and is 2.5' tall now. I'm happy. This year's order was for 1 Tamora and 1 Souvenir du Dr. Jamain-both bands. I was expecting runty little plants. Instead I was surprised that Tamora was almost 2' tall and Souvenir was over 12" with a flower bud-should bloom in a few days. The plants were packed very carefully and once again I'm happy. Will do business with them again.

The two plants I received last spring looked healthy and grew well. One which was supposed to be the single pink rose Dainty Bess bloomed yellow and double. I contacted the company in June, sent a photo of the bloom, and was assured that they would send me the correct rose. I never heard from them again. When I emailed again in October to ask whether they would be sending me a Dainty Bess for spring 2014, they did not respond.

Rec'd my shipment of roses from Janet and was pleased with the health of the plants and the packing. Communication was also very satisfactory as I had made multiple calls to her and she was kind and patient during our phone conversations. Look forward to introducing these new roses in my garden.