Comments regarding Miller Nurseries

This was my first time ordering from Miller, I did so on the recomendation of my father. The stock I ordered was on sale since it was the end of the season.
The order consisted of: 2 American Pawpaws, Meador persimmon, orange quince, whitney crabapple, green gage plum, and a champion white peach.
Even though the products were on sale they didn't look like it. Nice size stock with large roots. All but one of the products has leafed out and looks good. The peach is still dormant as of today.
I was happy to find some older varieties still in stock and on sale to boot. The sale prices were excellent for the stock I recieved. Shipping costs were very reasonable as compared to other companies.

This was my first time ordering from Miller. I had wanted to order a Kanazawa cherry from them for the last couple of years but I hadn�t been sure about paying so much for a tree that I wouldn�t get to select in person. Finally this year I went ahead and ordered and given that I had no idea what to expect, I can�t say that I�ve ever been so pleasantly surprised by an arrival.

The box that arrived on my porch was nearly as tall as my porch. It was far larger than I had been expecting and in perfect condition. The tree was well secured inside and arrived with moist roots and was just all around beautiful.

While it didn�t flower this year, it�s now fully leafed out and seems extraordinarily healthy and all around well developed. I definitely won�t hesitate in ordering the next tree I can�t find locally from Miller.

I did an online order on April 25 2006 for 2 dwarf peach trees and an orange quince fruit tree. The trees arrived in excellent condition on May 5. The size was generous( over 6') with lots of branching and buds and the prices very fair as was the shipping charges (10.95) I had looked at several nurseries with no luck on finding the quince, so I am very pleased. I will order again from them. Patti

I ordered several items from Miller. I am disappointed overall. I ordered a cranberry bush that came in a 4" pot. The thing looked dead on arrival. It has been in the ground for a month and is dead. I have bought other cranberries and they are doing well. I also bought blueberries that are to be 3 year old canes. They are very little roots on arrival. They have done nothing since planting. I bought raspberry canes and they are dead also. I have given them time to be established but after a month nothing is happening. I have contacted Miller to see what they are going to do about it. There refund policy is not good. They say they would replace or refund at their discretion. If they replace are they going to send similar items in the same condition?

Miller's Nursery Canadagua (sp?), NY

I have been shoping mail and more recently on line for several years. I have been satisified with most all of their products. The few plants that didn't grow are not an unexpected number. When they sent an order to the wrong address ( I had place an order to two addresses at the same time) they immediatel;y corrected their mistake and shipped another order at no charge to the new address.

I live an hour and a half away from Miller's and have acquired fruit trees from them the past two seasons. Last year I purchased 6 apple trees, each of which grew 3-4' last summer and are budding and looking great this season. This year I have purchased and planted some plum, peach, cherry, and blueberry. All the new plants appear to be settling in nicely. They do a darn good job with their packaging and have quite a nice selection of bareroot trees to thumb through if you have the opportunity to visit them in person. I will most definitely patronize them each year until I feel my orchard is complete.

Received 9 trees yesterday from Miller Nurseries. All trees 3-4 feet tall and in excellent condition. Third time ordering from this company and will order again next year.

Since I live only a half hour from this Nursery, I have visted it several times and have always received good service. Their people are quite friendly. I've purchased clay pots and bare root trees. Even late in the season their bare root trees still took and sprung to life.

I ordered a few plants from Miller and they have done really well. The fern didn't come up in the spring, but it was too early to tell if it was dead or not. I waited until other ferns had come up to be fair about it before I notified them. I explained this to them, and even though it was a little over their 1 year guarantee, they still replaced it.

I ordered two standard apples, a blackgold cherry, 6 red twig dogwoods, and 4 ornamental grasses from Millers in early spring. All arrived at the same time even though they were in seperate packages, and I was extremely satisfied with the way the plants were packaged- very professional. Everything looks great, especially the dogwoods which have huge root systems and are very tall. The grasses are small but look healthy and were very inexpensive in comparison to other places that I have shopped. I will definitely order from Millers again.

My order looked like it had been drop kicked. The plants were broken in HALF - roots not even attached to rest of plant any longer.

The order was received a full three weeks before it can be planted out in my area. I sent a same day e-mail to Miller Nurseries. In their response, they asked "what do you want us to do", and told me "this is the normal time we send out plants for your area".

This is not "rocket science", a mail order nursery should know that if a plant is received in several different pieces,
it will not grow and should be replaced. A mail order nursery that sends out orders across the country should
pay minimal attention to local weather conditions -- and not send out plant orders until these orders can actually be planted outside. the robotic "this is the time we always send out orders for your area" indicates to me that they ship when it is convenient for THEM, not when
it would be best for the purchaser.

Ordered and received Black Raspberry plants in 2005 planting season - spring, for my experimental plot. All 6 plants died, never getting any start. I called Miller's. Their representative was friendly, understanding, and was in no yank to get away from my complaint. Miller's is replacing those plants for 2006 spring planting. I have placed an additional order for 2006.

I had trouble finding BlackGold cherries this Spring but Miller Nurseries had some in stock. They processed my order quickly, notified me when it would ship, and sent the well-packaged bareroots on the day they promised. No complaints here!

we ordered scarlet meidiland roses from miller several years ago, and were so impressed with the quality, we decided to do a major landscaping project (100 plants). the roses we received were husky and quickly became showplants, smothering all weeds as advertised. all but 2 plants grew robustly with no coddling. i did have one experience last year with ground cover ("cote d'azur") that didn't grow at all, and i found them to be extremely accomodating in replacing the stock this spring and it has done spectacularly well. i recommend miller to my friends who want reliable and reasonably-priced plants.

I have ordered many times from this company . Overall I have been pleased. The stock has been first rate and of good size and very well packed . Along with Raintree Nursery they are the best I've ever dealt with. Shipments have been fast . I have lost a few trees that have always been replaced the next spring or fall...The fact is, some trees will not make it . This year i had a dwaft gala apple die and a couple of red rubarb on sale ( rubarb looked doa btw). I have emailed them but NO response yet . I have every reason to believe they will be but will let you know. I do agree with another poster that their email response is not great and may eventually call them . All in all Millers is one of my two favorite scources for fruit and nut trees...David Myers

I have ordered a number of fruit trees over several years, which usually did well. (I remember one died quickly, and I asked for and got a replacement for that one.) My conditions were far from ideal for the poor trees, so I suspect any other problems I had were my own fault. For the most part, though, stock arrived in good shape.

I needed some replacement plants quickly in my garden due to a mowing accident. Even though it is getting late in the shipping season, Miller nursery had what I needed in stock and got it to me expediently. The plants arrived looking very good and are leafing out well.

I placed an order early this year from http://www.millernurseries.com for 5 apple trees and 2 Carpathian Walnut trees because they were on a web-only special. I also ordered 2 plants each of 5 different seedless grape varieties.

I was extremely impressed with the quality of the plants and the careful packaging they arrived in. All roots were moist and all plants undamaged. These are the best plants that I have EVER received through a mail-order company.

All of the plants and trees are doing well so far. I planted them according to the instructions in the wonderful booklet that I received.

My husband and I were so impressed, several weeks after receiving our order, we decided to drive up and see them. This company is well-stocked and has a knowledgeable staff. I purchased 4 peach trees, 2 apricot trees, and 1 BlackGold cherry tree during my visit there. I also purchased tree protectors and non-burning plant tablets.

Well, so far, everything is doing wonderful! I am so pleased that I found this company. I would definitely order from them again! In fact, I am already making up my list for next season!

Thank You J.E. Miller Nurseries!

I ordered a Meader persimmon, and it arrived exactly when I requested, and has budded out nicely.

We ordered several ornamental grasses with special instructions to ship for zone 5 planting, not our zone 7 address. They arrived at the right time, and look good.
Miller's prices and shipping seem reasonable.
I'll update this when I see how these grasses do.

I ordered four grapes from Millers, which I planted in an optimal location. Over the first two years, three of them struggled to grow about as much as a grape will normally grow in the first year alone. The fourth plant died slowly of Eutypa (it had the disease from the start). I emailed Millers describing the symptoms of the diseased grape and asking for a replacement, but they've never so much as responded. If that is their attitude toward customer complaints, then I'm not impressed very much.

I have good things to say about this company. They have excellent variety and nice plants I have received over the years. I am happy to order from them again. My first order was 20 years ago, for my 5 year old son, to make a blueberry patch. He still enjoy his blueberries. I have also order grape and other fruit from them. A young plant is like a child, you have to look over it and protect it. I am satisfied customer which happy to order anytime from Miller nusery.

I think "Escarpment" missed the boat in not asking Miller for a replacement.

We bought raspberries from them, and they died during their fist summer. I don't know why. Miller replaced them without any problem.

The UPS man left the second batch on my neighbor's driveway (instead of delivering it to us) on a day when the temperature was about 95F. Not surprisingly, the second batch all cooked int the heat and died. Miller replaced them too. No problems.

Other plants I have ordered from Miller (gooseberries, blueberries, rhubarb, blackberries) have all thrived.

Two years back I ordered a persimmon tree and black raspberries from Miller Nurseries. Not one of these bareroot items ever leafed out. I do live across the country from the nursery and delayed transportation may have caused the deaths. I rarely ever call for replacements, thus I do not know how the company would have reacted to replacing the entire order. I was very disappointed however, and have not ordered from the company since then.

The 15 border roses that I ordered five years ago are now six ft high and in great condition. Last year my wife ordered another 15 and we treated them just like the first group, but only one survived. We noticed that they weren't very large or healthy looking when they arrived. We won't buy any more roses from this company. I also bought a semi-dwarf Yellow Transparent apple tree (five years ago)and have finally come to the realization that it is only a dwarf.
A warning to all gardeners! Try to do a little research on potential problems such as diseases, proper pollination, et.cet, before you buy. The nurseries can't provide all this information. I had bought a seedless white grape from Millers and it along with the Transparent tree grew very well until they were hit with cedar apple rust . I finally used a chain saw on the grape and have to use Captan fungicide on the Transparent. I planted a "Sundance" apple this spring and it is highly resistant so far. I will also plant a "Sargent" crabapple,which is also highly resistant to these diseases, to pollinate the new tree. This spring we purchased roses from a company in Oregon (Jackson & Perkins) and they have all grown well.

Ordered 6 grape vines (Traminette & Frontenac). 100% are now growing. Have had dead vines (5 of 12 De Chaunac) in the past & Miller replaced them (for $3 shipping) with no questions.

Ordered 2 North American Cranberries and 2 Interlaken Seedless Grapes on 5/20/04. Miller shipped them on 5/24/04 and I received them on 5/27/04. Packaged well, roots on grapes were still damp as was the soil in the two nice-sized (4 inches high) potted Cranberries. Overall a good experience. Will update in a month on the plant's progress.

I ordered 2 hybrid willows, 2 hybrid poplars and 6 Latham raspberries in early March. They arrived last week, all in good condition - roots were moist. The raspberries had very thick canes and extensive roots. I planted all last week and the trees have started to bud -. Very good planting/pruning guide included in the delivery. I received an order confirmation back in April stating shipment by early/mid May- and my credit card was not billed until shipped.

Miller will NOT respond to e-mails. If you purchase anything from them DO NOT try to communicate via the web. The purchase was also hampered by their web site note allowing me to "Check Out." Hopefully thier inability to handle technology is not indicative of their plant quality.

I have received good plants from this firm, but they will not answere even the most basic of question by email, even after 3 tries. Good plants, poor customer service. Because of the lack of an email response, I was unfortunately forced to order from another supplier (Stark) who was willing to respond.

I've ordered from this company twice and have been satisfied both times.Most of my trees arrived in good health and were packaged well,but some were a little below my expectations(the pawpaws are tiny).
The best thing about this company is their customer service.I've had to replace three trees and had no hassle from them in doing so.My latest order(2 bush cherries and 1 beach plum) took 10 business days to reach me.The bush cherries were great stock,but the beach plum isn't all that good.If it doesn't make it I don't have any doubts that they will take care of it.Excellent company,better than average stock sums it up.

Ordered a nectarine tree and grapes. All came well packaged, at the appropriate time, in good shape and as described. Would order from them again.

I've been ordering from this company for quite some time and used to be very happy with their stock. But the last few years have been a disaster. A couple of years ago I ordered two dozen raspberry plants, along with some grapes and a few other things. About half of the raspberries were nothing more than sticks, and a bundle of three were not even what I ordered. I requested replacements (which they charge a fee for) and the replacements were in worse shape than the originals. Out of 24 original plants only 6 of them grew. Not one of the replacements did. I don't know why I even wasted time putting some of them in the ground. They were so pathetic it was obvious they weren't going to grow. I mean there was literally no root system on some of them. They were just sticks!
As for the grapes, they were fine, but again there were three that were not what I ordered. I asked for replacements and was told they would not be available for shipment until fall. When they arrived they were STILL not what I ordered! I wrote them a letter explaining that I was a long time customer but would not be ordering from them again. I got a nice letter of apology back, and was informed that they would be sending replacements in the spring. They sent the replacements alright---and again they were the wrong plants! Jeez, I couldn't believe it! I didn't even bother to let them know. Couldn't see what the point would be.

Numerous orders over the last two years have always provided good quality plants, packaging and survival rates. I've only had one item damaged in transit... completely the fault of the carrier... and the item was quickly replaced by Miller.

I have been very pleased with my order for 31 fruit trees from Millers. They arrived this spring exactly when I asked them to ship them to me, they were in excellent condition and well wrapped. I followed their planting instructions and in spite of all my efforts 1 Santa Rosa plum and 2 cherries didn't make it. I called Millers and they said they will ship replacements with no problems. That made me happy they stand by their guarantee.

I plan to order some grapes and perhaps some blackberries from them this spring. I would not hesitate to recommend them.

I recently ordered 2 Orange Quince, 1 Cox Orange Pippen, and 1 Meador Persimmon. Although I was disappointed the persimmon is on backorder, the other trees arrived well-packaged and with good root systems. I also appreciated the detailed planting instructions.

I have been doing business with them for a few years now, but this year was a poor year for most of the plants I bought from them. First off, they shipped only 7 of my 10 purple asparagus plants, and I had to tell them that three were missing. Next, was two different honey berry plants of which looked like twigs with a single root. These never grew. A blueberry bush was also ordered, but again was a twig and failed. Last year (spring) I had bought 2 types of seedless grapes and after a full year, two had died, as did three black berry canes that were planted ths spring. Needless to say I wasn't very happy. I have, however, notified them of all the problems and even about the year old grapes that failed. They plan to replace everything either this fall or next spring. I hope that everything will survive this time, but feel that they will stand behind their plants as far as replacements.

I was reluctant to order from these guys because they are a little pricey, and living in the south I don't often order from northern nurseries. However, one year I broke down and ordered a yellow egg plum tree from them.

I was very pleased with the condition of the tree when it arrived. In my opinion, these guys are worth the extra money like other good premium nurseries.

Neglected to include the peach tree I ordered, then shipped the tree when I told them I would be out of town--they were completely inflexible about this. Needless to say, it is dead as a doornail.