Comments regarding Tennessee Wholesale Nursery (also dba D & T Wholesale Nursery; formerly TN Nursery)
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| Rating | Author | Content |
| Negative | Bluesteel (1 review) | On May 21, 2010, Bluesteel Clarksville, TN wrote: My advice is to stay away from this company!!! My wife and I bought 100 bare root Pine trees from this company, and every one of them died after planting, despite our best efforts. The trees were in poor condition upon arrival, with badly developed root systems. In addition, many of roots were "cut" from poor harvesting/digging up. The trees were stressed, dry, and about half of them had broken limbs. |
| Negative | spv5773 (1 review) | On Apr 29, 2010, spv5773 Doylestown, PA wrote: What a dreadful experience. Ordered trees and called for the shipping cost they never even returned my calls, but charged my card and shipped then anyway. Package was delivered over the weekend with NO NOTICE! They have a 24 hour return policy so that clearly could not happen. I emailed, called and faxed them only to reive the most convoluted response via email. DO NOT PLACE AN ORDER WITH THESE PEOPLE! They would not take back the pathetic excuse for trees that they sent me. There is a reason for all the negative feedback. They just don't care! |
| Negative | BBrandon77 (17 reviews) | On Jan 8, 2010, BBrandon77 Knoxville, TN (Zone 7a) wrote: What a disaster of a company. The owner of this company seems to have very limited knowledge of anything related to plants. She posts SPAM messages on other gardening sites and uses many names (like TyTy does) to keep her bad reputation from spreading. Some of the names they go by include D & T Wholesale Nursery, Fast Growing Trees, Quick Growing Trees, Tennessee Wholesale Nursery, TN Nursery, and Wetland Supplies. To top all this off, she tried to post a bunch of fake positive reviews for her own company (see Tennessee Wholesale Nursery reviews) but got caught! On Jan 8, 2010, Tennessee Wholesale Nursery (also dba D & T Wholesale Nursery; formerly TN Nursery) responded with: "On Jul 22, 2011 8:00 PM, TN Nursery responded with: The co owner of this company has 45 years of knowledge about plants and she serves the Washington Monument,Kluge Estate,US Capitol,The Battery Conservancy and Discovery Channel so there's no hype when it comes to knowing this industry like she does.We never post obsenities on our site like some competition you've mentioned in your defammatory statement nor do we have a need for futher knowledge on plants because we've did this probably longer than you've been alive.And we've never posted anything fake nor "Got Caught" doing anything unlawful.We would like to meet with you personally and talk about this problem that make's you say things unjust.We do have your address from your order and we've sent you emails but you refuse to answer them.When there's false alligations like these,we have great concerns. On Jul 22, 2011 8:01 PM, TN Nursery added: " |
| Negative | beneiben (1 review) | On Nov 18, 2009, beneiben Baltimore, MD wrote: Posted on November 18, 2009, updated November 18, 2009 On November 18th, 2009, beneiben added the following: In response to TN's response above pertaining to the negative comments coming from folks who are not approved to purchase wholesale: I took the liberty of copying and pasting the first listing from your FAQ page: "Q: Can anyone order? A: As long as you meet our minimum order of $250.00 and our minimum order quantities per plant,we welcome your orders and will be happy to sell to you wholesale." When I originally called to place my order (was directed to place it online) I was told that our tax ID number was not needed to place an order. |
| Negative | NativeNursery (1 review) | On Oct 22, 2009, NativeNursery Lawrence, KS wrote: Our company has been in the native plant prodcution industry for 20+ years. We are experts in native plant production. We orderd Willow Live Stakes once from TN Nursery which we recieved, they were not high quality however acceptable. At that time we required a reciept from TN for financial purposes, it took weeks of calling and to finally get a reciept from them. |
| Negative | duckweed1 (1 review) | On May 26, 2009, duckweed1 Apollo, PA wrote: Paid for large volume of bare root native shrubs. Company sent half of the order. They arrived as unrooted cuttings. 90 % of them were dead on arrival. I ordered bare root plants. The other half, according to TN Nurseries were quaranteened due to disease. I paid for my whole order in full as required by them. They still owe me the refund for the plants I paid for that they claim were diseased. It has been a year now and no refund. They will not return my calls. We have been seriously ripped off by this company and we are pursuing legal action against them. I would warn anyone from purchasing any amount of material from this company. |
| Positive | City_Sylvia (4 reviews) | On Mar 21, 2009, City_Sylvia Dallas, TX wrote: My expierence with the company was excellant! I got first hand service from the owner Ms Tammy . The Ferns I received from her was freshly dug and very generous in size. |
| Neutral | JenBartGarden (1 review) | On Mar 19, 2009, JenBartGarden Missoula, MT wrote: As a small retail nursery in Montana, my profit grows and shrinks with price I pay for my wholesale nursery products. That's why I was happy to find out that TN Nursery's price guarantee isn't just words - it's something they live by. If I find a lower price somewhere else, I go straight to Tammy and she beats that price every time. To me, that shows a company that cares about their customers. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | DougSolo (1 review) | On Mar 19, 2009, DougSolo York, ME wrote: It doesn't matter how big your order is - TN Nursery treats you with respect. In the past, I've ordered large quantities, but with the current economic situation, I've found myself cutting back. Even though I'm not spending as much with them, TN still treats me the way they always have. When things get better, I WILL order as much as I used to. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | rootsofnancy (1 review) | On Mar 19, 2009, rootsofnancy Los Angeles, CA wrote: As a family-owned business, I understand how it is when customers aren't satisfied. I've had customers who bring a plant back for one reason or another and want MORE than they paid in return. Some people simply will never be happy, no matter what. Tammy knows this, and still does all she can to make people happy - including me. TN Nursery has always met my expectations for quality products. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | GTAJay (1 review) | On Mar 19, 2009, GTAJay Toronto, Canada wrote: Even with the exchange rate, I get the best trees and shrubs from across the border in Tennessee. Tammy and her nursery staff send me the best trees, which means they are ALL alive when I get them - which is more than I can say for some of my local nurseries. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | BronteBlackmon (1 review) | On Mar 19, 2009, BronteBlackmon Wallace, NC wrote: This nursery gave us everything we asked for: quality products, amazing service (before AND after our purchase). I highly recommend them for anybody who is qualified to buy wholesale trees and shrubs. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | YvonneBarc (1 review) | On Mar 16, 2009, YvonneBarc Leesburg, VA wrote: In the past, we would buy trees wholesale from several vendors each season - trying to get the best price price, service, etc. It would drive us crazy trying to match up the products we needed to the nursery that could offer the product at the lowest price. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | archidave73 (1 review) | On Mar 16, 2009, archidave73 Smithfield, NC wrote: I started a small retail nursery business last year and needed a supplier for my trees, plants and bushes. D & T Nursery was recommended to me offline by another local nursery, so I gave D & T a try. From the day I faxed my request for a quote to them, I felt like the only customer they had. Tammy made time to get to know my business because I was very new at this (still am). She asked tons of questions and seemed to really care about any concerns I had. Note from the Garden Watchdog editors:It is the stated policy of the Garden Watchdog that companies can NOT pose as customers in submitting customer feedback to inflate their own rating. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Negative | drdagogo (1 review) | On Jan 23, 2009, drdagogo wrote: We are a nursery in Oregon, with 20 years of plant experience; we are a qualified customer, based on D&T requirements. |
| Negative | ottlandscaping (1 review) | On Jan 8, 2009, ottlandscaping Toms River, NJ wrote: i'm not sure what relationship "daves garden" has to tn. wholesale nursery....but...i'm an hosest business man for 30 years and have never been so violated (robbed and lied too) as i was when doing business with tn. wholesale nursery. from the beginning, i realized that they rarely answer the phones, lie about everything, and they never return calls. on 6/22/06 i paid for my order, in full. i was told to make the check payable to "tn nursery company". i sent almost $8000 for an order i never received. tammy sons lied about the delivery date, lied about loosing my order, lied about doing business with princeton nurseries in new jersey, and lied when she says that i requested my order to be "root dug" in a drought. the truth is that when they failed to deliver my order (three times) i asked for my money back. the next day i received a fax telling me that they had "root dug" a portion of my plants and therefore refuse to refund any of my money. if they did in fact root prune anything, which i doubt, they did it unilaterally and only AFTER I ASKED FOR MY MONEY BACK. further, if you check the weather conditions for the the month of july '06 you will see that there was a terrible drought....no one in their right mind would root prune or dig trees in a terrible drought and then ship from tennessee to new jersey. bottom line is that this company will take your money and not deliver the goods....they will lie to your face and do everything except what they promise. do youselves a favor and stay away from this company. |
| Negative | growild (1 review) | On Oct 9, 2008, growild Fairview, TN wrote: I own an all native plant nursery and have received several orders from D & T since 2004. In spring 2007 we decided that we could no longer 'afford' to do business with them. We have never received all of our order and most were marked incorrectly (all with common names and still wrong). In the past, we decided that the plants received (although not what we ordered) were still sellable and the plants we never got we wrote off as what we did get was so cheap it was justified. In 2007 we placed a substantial order, pre-paid and still to this date have not received all the items ordered. Our 1'-2' Redbuds were 6"-8" and we never received several hundred perennials that were paid for. That was more than I could 'justify'. Phone calls and faxes are not returned or replied to. I guess you get what you pay for! |
| Positive | stebo (1 review) | On Jan 14, 2008, stebo Bladenboro, NC wrote: I own and operate a Garden Center & Nursery in SE North Carolina. I would like to recommend D&T Nursery to any one needing great plants at reasonable prices. I placed several orders with them starting in Jan. 2007 consisting of several hundred plants each order. The plants were always fresh dug and in most cases larger than described on their web-site. The only problem I ever had was on one order of several hundred Dogwood trees I was shorted 50 trees. I called Tammy as soon as I found out, she said she was sorry, her employees probably made a mistake, and asked if everything else was OK. With-in 3 days I received 50 more trees. Call me if you have any questions. |
| Negative | fernwoodfarm (1 review) | On Jan 14, 2008, fernwoodfarm Batavia, NY wrote: We the Genesee Co. SWCD are relatively new customers of TN Nursery and there are few businesses in this day and age that run smoothly all the time! With all the new technology that we depend on today, to do much more than we could possibly do on our own, in the same amount of time, the technology fails us, just as people are not perfect. It is my responsibility to follow up with any important matters and I still need to physically speak to the people I do business with. Doing business with TN isn’t any different. Issues I’ve had with TN have been made right with no cost or loss to us. They have been very willing to correct any problems. People must remember that the customers are part of a businesses success and you must be willing to work with them. Unfortunately for any business, operation or agency they are only as good as the weakest member. I’ve seen many times when an employee can harm a name. TN has been willing to work with me and the quality of stock has been just fine! It takes effort on both sides. Too many times today with all the great communication devices we have available, people communicate less and expect more! My motto is, never assume all is alright! I believe TN Nursery is a very good quality business. Just do your part as the customer! On May 2nd, 2008, fernwoodfarm changed the rating from positive to neutral and added the following: Update as of May, 2008: It is important to follow this comment up with TN Nursery or D&T Nursery which other nursery’s say has “raised a red flag”. I would like to know what the public thinks of this. I’ll post it as a list of dates & what was done except for many repetitive calls, faxes and emails that have not been returned. 12/10/07- I order plants for the District program on TN Nursery website with a credit card, asking for confirmation. I also sent an email with questions about ordering & designating a ship date. 12/11/07- I email request for ship date of April 14th,08. (Last year order was received in January, we do not have storage, order was return and nursery sent it later) 12/12/07- Receive email from TN Nursery stating credit card servers are down and they will hold our order for 5 days awaiting payment by check to confirm order. 1/3/08- I emailed order for more plants, still requesting order confirmation and April 14th ship date, and ask when will they submit charge to credit card. 1/8/08- I emailed that we have not heard from them, please confirm order with additional plants. 1/9/08- I print out order confirmation from TN Nursery website using credit card. FAX Susan copy of order from website. Receive email from TN Nursery requesting a posting on Dave’s garden Page. 1/10/08- Called Susan to write shipping date on invoice. I email statement from Dave’s Garden Page to TN Nursery. Receive email from Tammy saying “Thank you and God Bless”. 1/22/08- I called TN Nursery asking why credit card hasn’t been charged, receptionist stated our card was no good, although they were having computer problems, and she said we must send a check for the whole amount to confirm the order. Our receptionist calls credit card service they said TN Nursery was typing in the wrong numbers switching 01 and 10. This was causing our card to fail. 1/23/08-I called Susan to report wrong numbers being entered on expiration date. (Credit card was charged by TN Nursery for $905.54 and no notice sent to us that it had gone through)(-$905.54 1/24/08- We send check for $905.54 to TN Nursery for order. 2/4/08- TN Nursery cashed our $905.54 check for order. (-$905.54) 2/12/08- Our receptionist checks with credit card company and no credit from TN Nursery yet. She files a dispute for the credit charge as we paid by check that TN Nursery cashed on 2/4/08. 2/22/08- TN Nursery credits $905.54 to our credit card account. (+$905.54) 3/10/08- Visa card service notified us of tempoaray credit for $905.54. 3/18/08- We received half of our order very early from TN Nursery, approximately $374.27 worth, and still short the other half about $531.27 worth. 3/20/08- Spoke with Gloria to verify order to be shipped on April 14th and verify email address. I was told by her “they shipped the plants early because the boss said they were breaking dormancy”. I told her again we didn’t have any storage for them. She said she tried to call several times and even tried to email me. I never received either. 3/25/08 Our receptionist faxed copies of our credit & bank statements and invoice to Visa card services. 4/14/08- I call TN Nursery to confirm order being shipped. Receptionist says” they’re packing it”. I later call again to order more plants and are told TN Nursery is not processing order and that we owe them $905.54 before they will ship the order. I am told if we send another check for the full amount they will ship our order out in ten days. 4/15/08-On request to contact Tammy or Dennis the receptionist gives me Tammy’s email address (dennis@tnnursery.com) which was returned undeliverable, email account does not exist. I called the receptionist and read bank and credit statements with amounts and dates, and the phone is cut off to busy signal. I received a FAX from the receptionist stating the Tammy said “we stopped our credit card payment after they credited our account which negated the check that was cash”. I try contacting TN Nursery through all communications (2-office phones, 1 cell phone, email and FAX) with only answering machine messages and/or no response from all. I Fax TN Nursery with copies of our credit & bank statements with Credit card representative name, toll free telephone number and case number for Tammy to call and to show why we believe they are wrong and ask them to FAX us their statements to show why they believe we are wrong. 4/16/08 I email TNLA requesting any assistance to get back to business. Since 4/15/08 we have not been contacted by TN Nursery (D&T Wholesale Nursery, Tennessee Wholesale Nursery) and in four months of communications I have spoken with a Susan, Darcy, Gloria, Lisa and Jackie, and never been allowed to speak directly with Tammy or Dennis (no last name). How do I convince TN Nursery to show us their documents and proceed to clear this up? Is their silence an admission of guilt? Not good business practice no matter how many customers they have around the world. On November 17th, 2008, fernwoodfarm changed the rating from neutral to negative and added the following: I've changed my rating to a big NEGATIVE for this nursery. It has been one year and over this time even two contacts from the Tennessee Better Business Bureau couldn't get a paper trail response from Tammy Dennis. That is because they had no paper trail (proof). We supplied Tammy with copies of all our statements, even the credit company tried to contact Tammy. Tammy flat out refused to provide one piece of evidence to her claim, because she had none. People like Tammy are doing business all over our country and riping people off and getting away with it, without even blinking an eye. Except this was TAX PAYERS money that Tammy kept, that is wrong! If you are doing business with this company everything may be fine for now, but just wait until they don't deliver the goods as you paid for. You will get nothing from them and they don't even need to prove it! Letting companys do business like this only adds to the problems in our country. Tammy get it straight for once, it isn't just about you! |
| Positive | srclean (1 review) | On Jan 10, 2008, srclean Milton, FL wrote: I have always received first class treatment from Tammy and her staff. Very good quality material and exceptional service. If there is a problem with any of the plants, they make up for it and more. I would highly recommend this wholesaler. |
| Neutral | lisaanderson (1 review) | On Jan 10, 2008, lisaanderson Altamont, TN wrote: Tammy has helped my small nursery for 13 years decide what to promote and what sells best.She has wonderful plants,is very honest and she knows the nursery industry inside and out.I am in this industry and I buy from other folks diffrent items other than what she sells,and noone will give you better customer service than she does.A= on Tennessee Wholesale Nursery Note from the Garden Watchdog editors:This user logged in from the same IP address as the company representative.It is the stated policy of the Watchdog that companies cannot create multiple usernames and pose as customers to inflate their own rating. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Positive | mtcal (1 review) | On Jan 10, 2008, mtcal Belleville, MI wrote: I ordered over 500 trees and plants from Tennesee Wholesale Nursery in the fall of 2007 for the landscaping around our new church building. I could not be more happy with the quality of the trees and plants. Their customer service was great. I was able to talk to someone whenever I called with questions. They worked with me on a delivery date and the order arrived right on time. The price was the lowest I could find and saved our church thousands of dollars. I will definitely do business with this company again and also recommend them to anyone I know. |
| Neutral | dwalker (2 reviews) | On Jan 10, 2008, dwalker Nashville, TN wrote: WE RECEIVED BLUEBERY PLANTS,FRUIT TREES AND OTHER ITEMS FROM TENNESSEE WHOLESALE NURSERY.TN NURSERY HAS EXCELLENT PRODUCTS,EXCELLENT CUSTOMER SERVICE AND WE WILL NOT BUY FROM ANYONE ELSE.CALL ME IF YOU HAVE ANY QUESTIONS ABOUT THE QUALITY OR COMPETITION. Note from the Garden Watchdog editors:This user logged in from the same IP address as "sharkyflowers" (see previous review.)It is the stated policy of the Watchdog that companies cannot create multiple usernames and pose as customers to inflate their own rating. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Neutral | sharkyflowers (1 review) | On Jan 10, 2008, sharkyflowers Altamont, TN wrote: The plant we purchased we nice and large sized.These folks have only treated us with good customer service and excellent wholesale prices. On January 10th, 2008, sharkyflowers added the following: This was supposted to say "the plants we purchased were nice and large. Note from the Garden Watchdog editors:This user registered with an email address associated with quick-growing-trees.com, a company whose address leads back to Tennessee Wholesale Nursery. After posting this feedback, they then logged in from the same IP address as "dwalker" (see next review.)It is the stated policy of the Watchdog that companies cannot create multiple usernames and pose as customers to inflate their own rating. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Negative | randylo (1 review) | On Nov 26, 2007, randylo Athens, TN wrote: they used what I call bait and switch. They had 2" caliper flowering dogwoods on sale for 45.00. I ordered some trees and when I got the invoice, they said they were out of the sale trees and substituted the higher price trees. I happened to be talking to them at the same time. I will not be doing business with them at all. |
| Negative | Marc11 (1 review) | On Sep 10, 2007, Marc11 Wheeling, WV wrote: Never buy anything from this company. I ordered 60 prairiefire crabapple trees that were supposed to be 6 to 8 feet tall with 1-inch diameter or greater trunks. What I got were trees less than half that size, of the wrong species, that were all dead. When I tried to complain the lady who answered the phone told me I was "a pain" and hung up on me. They refused to refund my money and won't even answer my phone calls or e-mails. I can't believe a company this bad can stay in business. |
| Negative | plantlady98 (1 review) | On Apr 13, 2007, plantlady98 Hebron, IL wrote: ATTENTION::: EVERYONE PLEASE READ: Buy from someone that receives a positive rating. This Company delays shipping. Have zero customer service. Will not allow returns no matter what (even tho problem was their fault). Charge your Credit Card immediately. Ship on their schedule even if it is 85 where you are. Zero packing in reused boxes which UPS crunch. |
| Negative | allberry (1 review) | On Nov 8, 2006, allberry Seoul, South Korea wrote: I bought 900 blueberry plants from Tennessee Wholesale Nursery. |
| Negative | pattycats (1 review) | On Sep 28, 2006, pattycats Jackson, OH wrote: I do not like to report negative experiences, but if this has happened to others, maybe it is best to get the word out. We were a first time customer. Before placing the orders, I was assured that they were a good company. And any complaints would be taken care of. They have a very nice website that states their concern for their products and customer satisfaction. So several orders were placed. The orders were either shorted or poor quality. Contacted the nursery mainly by E-mail, as calls were not returned. Received only periodic e-mail replies. I stopped trying to contact them. Don't know if it was ever resolved. It wouln't matter now, as an element of "trust" has been broken. |
| Neutral | sons (1 review) | On May 22, 2006, sons Altamont, TN wrote: I HAVE ORDERED PLANTS FORM TENNESSEE WHOLESALE FOR 14 YEARS.THEY HAVE ALWAYS DONE ME RIGHT.GOOD QUALITY PLANTS TOO. Note from the Garden Watchdog editors:It is the stated policy of the Watchdog that companies cannot pose as customers to inflate their own rating. The rating was changed from positive to neutral so that it would not affect the overall rating given by customers. |
| Negative | garden_snake72 (1 review) | On Nov 9, 2004, garden_snake72 Beverly Hills, CA wrote: We bought some plants from Tennessee Wholesale Nursery on ebay (ebay user id: tennesseewholesale_692). This nursery sent me some 12" sticks when I ordered "5-6 foot trees". I was sent a rude email when I contacted them to resolve the problem. I will not do business with them ever again! |
| Negative | harve9 (1 review) | On Sep 19, 2004, harve9 Newtown, CT wrote: My first order from M&T arrived seriously shorted. They did send me a replacement order, it it arrived during the hottest days of last June, poorly packaged, and all DOA. They refused to make my order whole. I have been told that this year, in order to save expenses, they let go their local help and hired less expensives latino workers. That's worse than exporting jobs overseas. |
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