BEST BUY RETURN POLICY

while reading my mail today I noticed one from my DN, whom I love to death but has a BAD habit of sending me any and all warnings before she checks them out with snopes. I tend to ingore or delete most unread. But today being in a mellow mood I opened it to read this is what was posted.


BEST BUY, MY FOOT


Best Buy has some bad policies....

Normally, I would not share this with others, however, since this could happen to you or your friends , I decided to share it. If you purchase something from, Wal-Mart, Sam's Club, JC Penny, Sears etc. and you return the item with the receipt they will give you your money back if you paid cash, or credit your account if paid by plastic.

Well, I purchased a GPS for my car, a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt.

I explained to the lady at the return desk I did not like the way it could not find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I said how much would that be. She said it goes by the price of the item. It will be $45.00 Dollars for you. I said, all your going to do is walk over and place it back on the shelf then charge me $45.00 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000.00 computer or TV and returned it I would be charged $300.00 dollars restock fee? She said yes, 15%.

I said OK, just give me my money minus the restock fee.

She said, since the item is over $200.00 dollars, she can't give me my money back!!!

Corporate has to and they will mail you a check in 7 to ten days.!! I said 'WHAT?!'

It's my m oney!! I paid in cash! I want to buy a different brand..Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt.

I said, do you read the front or back of your receipt? She said well, the front! I said so do I, I want to talk to the Manager!.

So the manager comes over, I explained everything to him, and he said, well, sir they should of told you about the policy when you got the item. I said, No one, has ever told me about the check refund or restock fee, whenever I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said Well, I can give you corporate phone number.

I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45.00 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollar s. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I would of been smart, I would of charged the whole thing on my credit card! Then I would of canceled the transaction.

I would of gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads up on this stores policy, as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy


It's true! read it for yourself!!

Best Buys return policy




Well I thought to myself, who would be stupid enough to have that type of return policy on the main items they sell in their store...so I went and looked on the bestbuy.com website. Seems THEY are stupid enough!

http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id=cat12098


Store Return Policy

This policy applies only to purchases made at Best Buy retail stores and may vary slightly from the Best Buy.com Return Policy.

Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return.

30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.

14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, GPS navigation, radar detectors and video games purchased as used.

Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.

Restocking fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.

Rebate policy
Any product that was purchased when a mail-in rebate was available on the purchase is subject to having the amount of the rebate deducted from the refund amount. Unless noted otherwise, all rebates are limited to one per product, per household or address.

Promotional items
Any product that is returned without a promotional item(s) included with the original transaction (e.g. buy TV, get free DVD player; buy TV, get free gift card; or buy TV, get DVD player half off) will have the value of the promotional item deducted from the refund amount.

Refund method
Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return.

Note regarding personal data on returned or exchanged products
Please remove all personal data (e.g. computer or wireless phone data, videotapes) from any returned or exchanged products. Best Buy is not responsible for any personal data left on or in a returned or exchanged product.

BestBuy.com
Policies of www.BestBuy.com may vary from our in-store policies. Please see the Best Buy.com Return Policy or ask a Customer Specialist for more details.

Best Buy For Business
Returns and exchanges of BBFB product purchased through our in-store kiosk, catalog, or via www.BestBuyForBusiness.com cannot be processed at stores. A return authorization can be obtained by calling 1-800-373-3050. Open items returns are not accepted. For full details, see the in-store kiosk, catalog, or www.BestBuyForBusiness.com.


So remember this if you are buying a gift that you might return because it's not liked etc...guess in other cases *LOL* take a hammer to it and make it "defective"

Thanks Araness...it's buyer beware isn't it...

Yes, we try when we can to purchase all our electronics on one credit cards that has a buyer protection program attached to it.

Sounds like that is not a good place to buy Christmas gifts that the recipient may have to return for one reason or another. Do you suppose they depend on their Christmas sales to offset the slow times of the year?

You know, every time I go into best buy to look at large appliances, tv's, etc etc I find myself not liking anything they have. The only thing I've ever bought at best buy are cd's, cause they have the largest selection LOL Now I live near a city that has a used cd store, so I don't even do that now. Let me tell ya'll though, Circuit City's return policy isn't any better. I had to return something there and they wouldn't refund my money at all, I had to take a gift card or not return it, it's in writing on the back of the receipts also. The best return policies I've found are Wal-Mart and Target.