| Negative | tkinstle
(1 review) | On Oct 31, 2012, tkinstle Comstock Northwest, MI wrote: DONT BUY, UNETHICAL, UNTRUSTWORTHY
They sent me trees without roots, they tried to twist the story like the trees did have roots and it was my fault they died.
(how things ended)
We guarantee them to arrive in excellent condition.... TN Nursery
Well you did not satisfy the condition of your guarantee; sending me trees missing most of their roots and some of the tops cut off. Me
We did guarantee them to be alive, and they were when you received them. TN Nursery
Tammy, You just keep twisting your story. Please let me know by the end of the day Thursday if you actually are going to do something. Me
.....you can get a 50% discount. TN Nursery
Why would I want to buy more trees without roots? Me |
| Negative | MILLER051603
(1 review) | On Oct 27, 2012, MILLER051603 Clinton, MS wrote: I'll just let the following emails speak for themselves!
I do not recall having such a negative experience with any company as I have with TN Tree Nursery.
I did receive a refund for the missing plants. Although TN Tree Nursery insisted they did send the plants. Myself, my wife, and Mother in Law searched the packaging thoroughly. The plants were not in my shipment!
Needless to say, they made me a bit flustered!
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Sent: Friday, October 26, 2012 9:10 PM
To: sales@tnnursery.net
Subject: Someone submitted the form from your 'Contact Us' page
Someone submitted the form from your 'Contact Us' page
I did not receive my full order. My order of 5 Snow on the Mountain plants were not shipped in my order.I called but could only get voicemails or someone who couldn't help me. I would appreciate someone contacting me on this matter. I have read a lot of negative feed back about this company. So, I am beginning to get nervous about doing business with TN Nursery. I only hope this issue is resolved quickly. Thanks.
Tn Tree Nurseries //www.tnnursery.net/
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From: "sales@tnnursery.net"
Sent: Friday, October 26, 2012 11:21 PM
Subject: Re: Someone submitted the form from your 'Contact Us' page
the negative feedback no where out weights 5600 people we ship to. You may have seen 20 out of nearly 6000- The American Red Cross has worse feedback than us, not even .5%. But people look for bad if they don’t get answers I suppose.
Ive searched for your order (im home) and found it. I don’t see 1 phone call,1 message, nothing. Ive been in this for 56 years and Ive learned to record calls that comes in and nothings ever been called in from 601-953-1177.
Id like to know what # you’ve called. Also when we are not near the phones, I pay $1000 per month to make sure all customer’s calls get answered. They always take messages yet you say you’ve called and someone couldn’t help you- that’s what they are for (to take messages) and I don’t see 1. We do not have voicemails at all on any phonelines we have (and we have 11 lines).
I have about 3.00 in 5 snow on the mtn plants (a lot more if I counted my time) and I sure don’t think 5 little plants is worth loosing a customer or making someone think we are a fraud company. I will pull your order and make sure you get your plants shipped out monday morning.
Dennis Sons
Tn Nursrry
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Sent: Friday, October 26, 2012 11:40 PM
To: sales@tnnursery.net
Subject: Re: Someone submitted the form from your 'Contact Us' page
Seriously?
The first number I called was 931-962-4252, I did not leave a voicemail because it instructed me to call 931-692-4837. Whoever answered the 4837 # the person said it was not there dept and they would pass the message along. I did not state I left a voicemail. As to why you can't find my # on your ID- that's is not my problem.
Just refund my card for the "5 little plants" ($17.99). I don't like to give business to people that are rude and unprofessional, which you were very in your email. You should not treat your customers in this manner- but I guess that's why all the negative reviews!
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From: "sales@tnnursery.net"
Sent: Saturday, October 27, 2012 10:26 AM
Subject: Re: Someone submitted the form from your 'Contact Us' page
we wont be refunding anything.
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Sent: Saturday, October 27, 2012 12:54 PM
To: sales@tnnursery.net
Subject: Re: Someone submitted the form from your 'Contact Us' page
WOW! So professional! No wonder you have an F rating with the BBB. Not to mention all the bad reviews. I'll expect my 5 snow on the mountain plants no later than Thursday.
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From: "sales@tnnursery.net"
Sent: Saturday, October 27, 2012 3:43 PM
Subject: Re: Someone submitted the form from your 'Contact Us' page
you may get them. Your smart mouth only hurts you. Ive tried to get along with you. people like you is the reasoning behnd me not fooling with the BBB
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Sent: Saturday, October 27, 2012 3:12 PM
To: sales@tnnursery.net
Subject: Re: Someone submitted the form from your 'Contact Us' page
CLASSY!
YOU DON'T KNOW ME OR ANYTHING ABOUT ME!YOU SHOULD CHECK OUT SOME ANGER MANAGEMENT CLASSES....OR THERAPY!!!!!
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