Comments regarding Bluff View Nursery

I should have read the reviews. They have my money, I don't have any plants. I cannot get any communication from the nursery. STAY AWAY!!!

I purchased several plants (ferns and perennials from Bluff View's online website on May 3, 2022. I did not receive any feedback about a shipping date, and after emailing them twice and getting no response, and calling twice and only connecting with a busy signal, I requested to be refunded by Paypal. Paypal refunded me after also trying to get a response and not getting one. This was disappointing, because I had purchased via etsy and had a good experience before...

I had previously successfully purchased ferns and perennials through bluffview's etsy shop in 2021. Those ferns were ordered on June 19 and arrived on July 2. Nearly all of the 30 christmas ferns grew, and none of the 30 hay-scented ferns grew. I was happy with this purchase, since my order did arrive in a timely manner and the hay-scented ferns not growing may have been user error (I planted them in pretty bad soil in the middle of the summer). I also sent them the wrong address in my initial order and they were able to correct it for me and send the order to the right address.

I am wondering if the website is defunct and whether potentially etsy is functional, since it seems like others have reviewed recent purchases on Etsy and have also been satisfied. If you are considering purchasing from this company, I would recommend trying to message them via etsy first.

On February 17th I placed an order for Christmas ferns. I received a confirmation email including a link to check order status. Status was never posted. I decided after about a month of no change to contact them directly and found that I couldn't get a phone call or an email answered. I've been trying for the past month to contact them. Two months have now passed since they took money out of my bank account for 100 plants and I've had no response. I finally called the Chamber of Commerce in McMinnville TN and discovered they are not a member but the CofC is aware of them and their deceptive practices. I wish I had checked them out a little more thoroughly. It doesn't take a lot of digging to find that I'm not alone. Beware.

Placed an order in May'21 with delivery estimated in 3weeks. Credit card was charged within 1 day. When plants didn't arrive, emailed and called them, with no response. They sent a note in the Fall saying plants should ship in 1-2days, but never arrived. Again, no response on phone or email. Tried to contact them in January'22, no response.
do not order from them.

I ordered plants last March, received a Paypal receipt immediately but no order confirmation. I have not received any plants which should have been shipped in the spring; my email enquiries go unanswered and the phone is always busy. Given the large number of negative reviews I am not hopeful. I wish I had read these reviews before ordering.

I have seen many negative comments on this company, so I decided to add my experience. I have ordered 3 times from this seller in the last 4 years. The first order took months to ship. I actually forgot the order. I think I ordered in the fall and didn't receive until the spring. However, the Bluebells I ordered are now blooming and beautiful. The second order was last year and took about a month, and the trilliums are coming up now. My third order was in February of this year and arrived in about 2 weeks. All of the roots were small, and clearly alive. I personally give this seller a little latitude because his prices are so much lower than the competition. I think part of the problem is that this seller has not responded well to questions in the past. Another variable might be who I order from. I order on Etsy, not the seller's website. I am also in the same state as the seller. The orders I placed in the spring arrived more quickly than the one I ordered in the fall. I hope this helps.

Seller intentionally lied to us several times. Seller emailed us stating the order was shipped when in fact it was not.
Days later we message the Seller asking when we can expect to receive the order, Seller replied she was “going to drop another 24 lily valley in the mail!”
A few days later Seller admitted that she had never shipped the order before!
When we expressed our intention to report their conduct to the BBB and the Consumer Protection Agency, Seller responded by blocking us.

Buyers stay away!

I am really upset about this company! I've been trying to find someone selling Virginia Pine saplings at a reasonable price, and ordered those and some other trees/plants. I didn't even receive an order confirmation! After trying unsuccessfully for 3 days to call them (the phone just rings and rings), I received - minutes after hanging up - an order confirmation on the 3rd day. I was told the plants would ship in 4-7 days. 12 days later, I'm still waiting for a tracking number. I emailed days ago asking about it with no response. I've called 3 more times and still rings and rings. Just no contact whatsoever! I don't understand what's wrong with these folks.

I ran a Google search and saw this page with all the negative reviews, so went ahead just now and filed a complaint with the BBB in hopes they will prompt them to fill my order. I really want my trees! Otherwise I can complain to Paypal and my credit card company to get my money back, but would really rather have the trees! Very upset.

I ordered two types of trillium, blood root and some jack in the pulpit.

I was pleased with the quality of the products. A suggestion to the ordering process would be to have an automated reply that the order was received. I would go for a week or better before I heard the product was being shipped.

Otherwise, I was very pleased with the products.

I tried to order some plants from Bluff View Nursery in August but I never got a confirmation. I contacted Bluffview in the beginning of September. No response. I tried again through their Etsy store. They said the plants had shipped but didn't provide a tracking number. I contacted them again toward the end of September via Etsy. They said they'd look into it. I waited 2 weeks then in mid-October I filed a complaint via Paypal (first emailing Bluffview twice via Paypal -- but they never responded.) A week ago Paypal refunded my money. Terrible experience! What I wonder is why they have so many positive reviews on Etsy when they have so many terrible reviews here. Either they purchased the positive Etsy reviews or they are more responsive to Etsy customers than they are to customers who purchase through their website. I wish I'd read the reviews here before ordering plants through the Bluffview website.

My experience with this Nursery has been awful. I have emailed at least 7 times and called numerous times to an unanswered phone. I placed an order for my Mother for Mother's Day on May 9 for $109.70. I received no confirmation, I waited for 2 weeks. Tried to call their listed number no less than 10 times with no answer. It did ring busy one day and I tired constantly for 1/4 hour to redial without success. I have emailed at least 5 times and have not received the courtesy of a return call or email.
Since there was no action I called paypal to initiate a refund. Please everyone, if you purchased with paypal, initiate a complaint and refund process so this nursery cannot take our money and not send the product. I wish Paypal could deny their use of their system for payment.
Terrible, DO not buy from them.
I am VERY disappointed as I hoped to surprise my elderly mother with some wildflower plants for her garden.
I feel so negatively about Bluff View Nursery that I took time to register with this website so I could post a negative review.Ugghh

I never received my order of vinca, violets and trilliums. The order was placed in January, and in spite of multiple phone calls and emails, the plants never arrived. Todd did communicate at one point that the shipment had been returned and he was reshipping. Well, it is May now and no shipment has arrived. I sent an email in late April asking for as refund, and that request has been ignored. I will never do business with this company again.

Ordered black cohosh roots and received them February 26, well before the promised date of March 1.

Placed an order 4/11/17. Called Bluff View several times. Same experience as many of the comments. No answer many times finally talked with a woman and she stated that she would talk to Todd. No action so had to call again with a promise that the order would be shipped the end of the week. Still waiting for the delivery! Will be contacting Pay Pal to get my $62.80 back. Warning do not order from this company!
[HYPERLINK@www.bbb.org]

Still waiting on my order Todd, I've tried calling the phone, it just rings and rings. I've emailed many times w/ no response. Here is my order.

Name Code Qty Each Options
-----------------------------------------------------------------------
12 Allegheny Spurge newitem7 3 6.50
,Pachysandra procumbens

12 VIOLA ODORATA newitem5 1 6.50

12 goldenseal ,hydrastis newitem6 1 6.50
canadensis

12 foam flower root newitem7225685341 1 6.50
systems,Tiarella
trifoliata

Subtotal 39.00
Shipping 8.00
Total 47.00

Send my stuff already or respond to an email or just pick up your phone, your a better person than this.

DO NOT WASTE YOUR TIME ORDERING. Read all the other negative reviews. Theses guys may NEVER ship your order. I ordered, waited weeks, politely contacted them, ZERO RESPONSE, send a dispute through paypal, ZERO RESPONSE, since they never responded, paypal did refund but I wish I had not wasted my time. I could have just ordered from a different vendor a month ago when I had time to do spring planting.

Ordered. Paid. No product. Called and received an assurance that they would look into and call me back. Never happened. Sent a number of e-mails. All went unanswered. This went on for a full month. Called PayPal and initiated a complaint. People...we only have a limited window to plant. You simply can't work with a company that will not send the product on time and will not respond to your requests. There are better options out there. Pass on these guys.

I ordered some river cane about 5 weeks ago. No email confirmation of order, no order number. Since there was a note that it might take 1-2 weeks, I waited until 3 weeks had gone by, then sent them an email. No response. I tried calling today, and the phone went to voicemail - and the voicemail didn't identify as the nursery. (I didn't bother leaving a message).

I'm assuming that my little bit of money is gone, although I'll see whether Paypal can claw it back. But my disappointment is increased because I couldn't find anywhere else selling river cane (and no one selling what I really wanted, switch cane). Had I received my order, I would have been buying many more, as I'm trying to establish my own tiny canebreak in my yard. Now I'm just out of luck.

Wow, I'm glad I didn't read the other reviews before I ordered, or I wouldn't have ordered ferns, and I'd have missed out on a great business! My order was perfect.
I've ordered ferns several times online, and every other time I've been disappointed: the ferns won't grow or they are the wrong type. Bluffview sent my order promptly. It was well packaged. Had the exact 3 types of ferns I ordered at a great price, and most of the ferns have come up--even in the heat of summer. I would highly recommend Bluffview, and will definitely be ordering from them again in the fall.

Nan
near St. Louis, MO

5 months and $70 less is my experience.
Frustrating and flat out lied.

I want my $70 back, Todd Panter.
Write Todd and note here if he's illegally stolen your money also.
You can communicate with Todd here or in other forums he wants to "join" with others!

[HYPERLINK@plus.google.com]

Since he won't answer his phone.
Here is another email for him: mustanggt@blomand.net
The TN Consumer Affairs/ Commerce is interested in what you have to say about Todd and BluffviewNursery.org, also.
I told you, Todd.. Over $500 is a felony.
Anyone want to join in to see how good Todd looks in orange?
Don't purchase at BluffviewNursery.org!!!!

I never received the items. I called after a month and was told they would be mailed out shortly. More weeks go by and follow up emails have been ignored. I filed a claim with Paypal and they are also ignoring their requests for information. If they changed their policy to say product shipped in 6-8 weeks that would be more realistic, but not receiving product weeks after I was supposed to get it makes me think I'm never getting them......I honestly don't have the time or patience to keep following up on things that I've ordered and paid for (I guess Amazon has spoiled me).

Bluff View's prices are great, but if you order from them, prepare yourself to possibly have the most irresponsible customer service experience of your life. Also prepare for your order to be shipped incorrectly and/or delayed in the extreme.

When they totally screwed up my order two years ago, I called it a fluke and decided to give them another chance last year. Well, the entire thing happened again.

When they shipped my most recent order incorrectly to me, I had an unbelievably difficult time getting in touch with them to discuss it with them. They never answered my emails and rarely answered the phone. When I finally got in touch with Todd, he was incredibly nice and apologetic, promising that he would remedy the situation immediately. Unfortunately, he did not remedy the situation immediately. So three or four weeks later when my order never arrived, I was forced to go through the aggravating process of trying to get in touch with them again, which of course took forever. It took them a total of 14 months to get the correct plants to me.

To their credit, most of the bare root herbaceous plants that they sent me survived. Only a small percentage of the bare root shrubs that they sent me survived, however, and these were given excellent care, and planted in the proper soil, light, and moisture conditions.

I recommend them only if you are the most patient, forgiving person on the earth. I will never order from them again. This is coming from an experienced gardener and a forgiving person. I have ordered many mail order bare root plants in my life with mostly positive results. I have never experienced any mail order company of any kind like this, however. Buyer beware.

Very pleased with my purchase, and with the customer service. There was a mixup with my order, Todd contacted me before the shipment arrived, stating that there might have been mistake made. When the plants arrived, I confirmed that there was an error, and phoned to let Todd know. Todd apologized and said he would ship out the missing items the first thing the following day. Two days later the corrected order arrived, with a free plant included.

I ordered bare root wildflower and tree seedling stock from Bluff View through Etsy.com Feb. 6th. They arrived Feb. 16 in very good condition with healthy roots and crowns. They actually shipped twice the number of tree seedlings than I ordered. They are all now in pots. After reading the negative reviews I was a little nervous, but now I am very pleased with the purchase.

My order yhst-130654704228276-2486

I was e-mailed that the order was shipped. The items were ordered 8.21.2015, and claimed to have been shipped 9/14/2015 by Priority Mail. One month and waiting. Not received by 10/17/2015, and cannot get an e-mail response from Bluff View Nursery. I suspect all the negative comments about this company are true.

I placed a $70 order at Bluff View Nursery in March, paying through Paypal. Bluff View received their payment from Paypal on March 16th. I have called several times (talked to Todd's mother who always assured me the order would go out the next day) and emailed Todd three times but to no avail. I have finally had to file a case with Paypal. Now I just want my money back so I can purchase my plants elsewhere. How I wish I had read the reviews before I ordered!

I placed a $94 order in the name of Edie Heine. They stated they would not credit PayPal until shipped, but I was charged April 16. I was emailed that order was shipped on may 11, but order not arrived. Multiple phone calls are not answerd
. Phone was answered until 2 weeks ag . Todd does not answer my email . I have requested a refund. Tomorrow I am calling the McMinnville police and writing a letter. Contacting BBB is also option.

Having twice ordered vinca plants from Bluff View Nursery, I can't understand the negative comments i've seen here. Both of my orders arrived within 2 weeks, all the plants were healthy and the people at Bluff View were helpful and friendly on the phone. I expect to be back!

I placed an order with BVN on 3/11/15; PayPal promptly released the funds to BVN on that date.

I have e-mailed "Todd" at BVN 4 times with no response. I e-mailed BlueJay, the web hosting site, and they believe that BVN has abandoned their store. The BVN website still seems active, but their phone number (913-815-2632) has been disconnected (as of 5/18/15).

If someone knows of an alternate contact method for BVN, it would be appreciated. Thanks.

Posted on August 14, 2014, updated April 15, 2015
Posted on July 25, 2014, updated August 14, 2014
Posted on July 15, 2014, updated July 25, 2014
Posted on July 1, 2014, updated July 15, 2014
I ordered Christmas ferns, Solomon's seal and lily-of-the-valley from Bluff View in late January! I was notified by email that my credit card had been charged on Feb. 4. Nothing since. I've emailed, called and left messages, and hoped a lot. Still no response. Seems like this blog is the only place the nursery folks respond, so I'm giving it a shot. Will update when/if anything happens....

I have ordered plants twice in the last 2 months and find the company offers very good value and acceptable business practices. Three to four week turnarounds are not unusual for a small company especially in light of the current winter weather. I won't hesitate in ordering again and i hope Todd's business model is successful.

I have had trouble reaching them about my order. I got an email weeks ago that it was shipped, but have not received plants. No tracking info was given with the email. I called and someone tried to explain that I would receive a different email when they really shipped, and that someone would get back to me. No one called. Seems from other posts that perhaps they accidentally generate a "your order has shipped" email when the order is processed or something. Needless to say I hope this works out and that the plants will be shipped sometime soon. I was so happy to find reasonably priced Mertensia virginica and Erythronium americanum. I sent a email weeks ago and another today.

"On Oct 20, 2014 6:52 PM, Bluff View Nursery responded with:

Hi Anne its Todd from Bluffview i truly want to apologize for all the trouble with your order and there was a major mixup and we will get your order shipped out this week in no way did we mean for this to happen we are truly honest people"

Posted on July 25, 2014, updated August 12, 2014
Posted on July 24, 2014, updated July 25, 2014
Posted on July 23, 2014, updated July 24, 2014
I wish I'd read the reviews for Bluffview Nursery prior to ordering from them. I ordered the first week of June --- time has long gone past to complain to paypal about a fraudulent company. I have emailed Bluff view Nursery with zero response from them. I received an email early July that plants were being shipped. Still no plants --- still no response to emails. Seriously disappointed and seriously would not recommend this nursery. Even if plants were truly shipped and really did arrive would there be any life left in them after a month somewhere in transit? If I can get a refund I will gladly pursue that avenue.

Hello, today we have received our plants from Bluffview Nursery and we are very pleased. We placed out order around 5/2/2014 , sent several emails and phone calls and really did not receive any communication thus it left us a little uneasy about the transaction . We had a trip planned and wanted to make sure the plants do not sit on a hot porch.We called and asked that our order is not to be shipped until after Memorial Day, we actually got an email that they where shipped but maybe that was an error???
Nevertheless we are happy with the quality and when we order again we just expect it to take about a month..just a little better communication would ease most concerns.
Great quality, fresh plants, good rootstock for Lily of the Valley and nice healthy seeds for Jack in the Pulpit..Thank you, the Tucker's from Michigan

i wish i had seen these reviews before i had ordered from here. i order a small order of just 3 spice bushes a red cedar and an iron wood tree back on april 2nd, finally after waiting over 2 weeks and hearing no reply i called the nursery on april 17th and talked to a nice lady who took my information down, two days later on the 19th of april i got an email from todd explaining that by monday it would be shipped out with a tracking number, monday came and went with nothing, i called again on the 3rd of may and talked to the nice lady again and she said todd would call me back or reply to me in an email, it is now tuesday may 6th and i have heard nothing. i am extremely dissapointed with the customer service of this company if you cannot fill my order i want a refund. i will never again do business with this company.

"On May 8, 2014 12:33 AM, Bluff View Nursery responded with:

Hi Kaijo its Todd from bluffview i want to apologize about your order i had no idea that you had not received it because i have been out of town but i want you to know you will get another order shipped out to you with extra of all your plants we have never scammed anyone and never ever will"

I placed an order through their Etsy storefront on April 16. On April 21, it was still marked as not shipped, so I sent a messaged asking about it. The reply was quick but short, just "hi its shipping tomorrow". Well, by April 25 it was still saying not shipped. I sent another message asking if it had shipped or not (still being positive). I heard nothing and the order status didn't change. I went looking and found all the reviews on here (yeah, I should have looked before ordering) with people who have had the same issues. I checked their Etsy reviews, and it really seems like people who ordered after I did had already received their stuff. So on May 1 I sent a message basically saying that if my order didn't ship that day, and by shipping I meant really leaving, not just generating a tracking number, I wanted a refund. Amazingly, I still didn't hear from them. The next day the order status was changed to shipped, but there wasn't (and still isn't) a tracking number. And, of course, there's no sign of my order.

I have opened a case with Etsy to let them know how this place does business. I just can't understand how they can do this for years and still not have enough sense to communicate with the customer. An email or message that they're backordered, or that the late freeze damaged their stock, whatever - any kind of information as to why I have neither my order or a reason for a delay would have avoided this whole mess.

"On May 4, 2014 3:23 PM, Bluff View Nursery responded with:

Hi first of all we at bluffview nursery want to apologize for for all the trouble with your purchase and the delay and not responding to your emails i try my best to respond to every message but this time i could not as i explained thru etsy because i have been away with a very close family member that has been very very sick, again i apologize and i did send you a full refund today im truly sorry"

Posted on September 9, 2013, updated December 30, 2013
My order was placed in early May and it is now early September and I still haven't received. I requested a refund about a month ago and still haven't been acknowledged. My experiences are very similar to others listed here. I recommend doing business with a different company. I've contacted the BBB for help in getting my money back for plants I never received.

TOTAL SCAM!!!!!!! Beware. Ordered $112.00 worth of bare root plants 11/15 , and no plants. Checked the status of my order shortly after ordering and it said"shipped". Contacted them by e-mail to tell them that my order didn't arrive and received a response from Todd telling me "don't pay no attention to it showing shipped".. weather issues, he said. I live 256 miles away. Tennessee to North Carolina. Well, on 12/11, he said he'd ship what was ready...guess what..nothing.. and now no response at all after numerous e-mails. Going that way in two weeks to pick up a coldframe from Morton's (same town), may stop by this place with my buds..I'll let you know if it even exist.

"On Dec 30, 2013 11:00 AM, Bluff View Nursery responded with:

Hi Kenneth I am truly sorry for the delay and we are truly honest people the weather did get us behind we have been trying to plant and dig but all the bad weather slowed us down because we dig everything fresh never store anything,but here is the tracking with usps priority mail 9405 5036 9930 0188 6235 19 I am truly sorry from the bottom of my heart for it taking so long"

My shipment was delayed but when I communicated via email I always got a prompt reply and my shipment was sent as soon as they could manage it.

I am very happy with the vigor of the root stock I ordered and am busy planting 60 each wild ginger and Allegheny spurge this weekend and next.
Based on the product quality I just ordered 60 hay-scented ferns. Hopefully they come soon. I know they will be healthy and well packed.