Comments regarding Florida Hill Nursery

no complaints here.
good communication and fast shipping. purchased four plants and they are all healthy and happy in their new home. especially love the Canna 'Maui Punch'.

"On Jul 16, 2013 12:05 PM, Florida Hill Nursery responded with:

Hello, thank you for your feedback. We appreciate your business. : )

"

I had a very good experience with this company. I ordered sunday, and the plants arrived today, friday. the pineapple was a good 5 inches larger than advertised, and the banana trees i ordered were far larger than expected. the trees were bent, but that will fix itself. my only complaint, the pineapple has an obvious nutrient deficiency. however, fertilizer and time will heal that, so all is well, hopefully :)

"On Jul 8, 2013 7:55 AM, Florida Hill Nursery responded with:

Hello, thank you for your feedback. We appreciate your business. : )"

We ordered Four different type Elephant ear plant's they arrived in good time the shipping box was broken in half,but that did not damage anything.Three of our plant's even tho they were quite small were green,the Malasian Monster had three yellow leaves wilted over.We took them out as soon as they arrived and planted them.I communicated by email and was told to send a picture,we did and were told it looks wilty.I told them it arrived that way and they said they don't send sick plant's.Then they said let's keep an eye on it.Today all the leaves fell off.They said if I send it back they may give me a refund.It is ashame that they would expect me to jump thru hoop's as a first time customer,And tell me they don't ship sick plant's when they saw the picture.Unless they decide to make this good and send us a healthy plant we will not ever deal with them again.

"On Jun 10, 2013 7:31 PM, Florida Hill Nursery responded with:

Hello, send us an email to floridahillnursery@yahoo.com and we will look into it personally."

I ordered 2 plants from them, I was very pleased with how fast they shipped them. They were packed very well to insure no damage upon arrival. The plants were very healthy and I ended up ordering 4 more plants. The second shipment arrived yesterday and everything looks good, even though the box was damaged in shipping, the plants were very healthy, all of them. I received both of my orders within one week of ordering. I live in virginia. I will definantly order from Florida Hill Nursery again.

"On Jun 3, 2013 2:04 PM, Florida Hill Nursery responded with:

Thank you for your feedback. I hope they grow up big and strong... : )"

Posted on September 27, 2012, updated May 30, 2013
This comment is for the establishment of Florida Hill Nursery. I purchased lemongrass plants. Supposedly plants. I thought I was getting plants as that was the picture and write up for 6.99 a piece. They were only plugs and came in a box from the postal service. A long box that had the plugs in them. They were dry and brown and I was not pleased. I emailed the company right away and their reply "They should be okay". Didn't seem very interested at all in my complaint. I told them I would never order from them again. Never heard back. Two of my plants have died.

"On Sep 27, 2012 2:10 PM, Florida Hill Nursery responded with:

Hello, no worries zip me an email at floridahillnursery@yahoo.com
Please post it attn. Shawn and note Daves Garden. I will get you taken care of personally. : )

Posted on May 29, 2013, updated May 29, 2013
Very strange
Never got any update that plants had shipped even when checking status on their website until I emailed and asked.

Plants arrived very well packaged and healthy but the box was smashed. Totally not FHN's fault and I already brought it up with USPS.

Now we get to the weird part..
They blacklisted me for some reason? Sometime in between the last time I spoke to them asking about delivery, May 28, and today, May 29, when I tried to join their forum and it said my ip was blacklisted. I was never rude or anything to them and have all emails to prove it.

What a strange way to treat a paying customer for no apparent reason. Emailed them inquiring why they did that and they haven't responded. I'm a 27 year old guy trying to get into this because I enjoy it but I hope everyone isn't like this.

"On May 29, 2013 4:11 PM, Florida Hill Nursery responded with:

Hello, if you were blocked there was likely a good reason. you probably triggered a fraudulant flag. But if you were happy with the transaction why are you leaving negative feedback. This seems to be a misuse of daves Garden feedback system. Either way send us an email and Angela or I will check into it."

Posted on May 11, 2013, updated May 11, 2013
The elephant ear plants I ordered arrived with only one in good shape, the others were damaged and/or badly wilted and one was clearly dead. I planted them all and was just going to consider the one lost plant a misfortune. However, only ONE of the damaged/wilted plants survived, (though still not looking well). I tried repeatedly to contact FH but the contact link on the site just kept pulling an error page. I returned to Watchdog and saw a contact email. I sent a nice email explaining the situation, with pictures and asked that the plants be replaced. The response I received was that the damaged/wilted plants were just dry and told if I planted and watered them that they should recover. I responded explaining that I done just that weeks earlier. The next response made absolutely no sense to me. It accused me of calling them names. I sent a response, explaining to them that I use readnotify.com on my emails and that every email was recorded and logged. No response. I sent several follow-up emails to the same email and have received NO response. With the good prices and excellent selection I would have been a huge repeat customer...=( Sadly, London

"On May 11, 2013 6:11 AM, Florida Hill Nursery responded with:

Hello Sandy, not sure why the email link in our website isnt allowing you to send us an email but I will check into that. Send us an email at floridahillnursery@yahoo.com post it to Angela or Shawn and one of us will take care of you personally. : )

Posted on May 7, 2013, updated May 8, 2013
I ordered 4 elephant ear (2 Black Magic, 1 Noble Gigante, and 1 Borneo Giant) from FHN and they arrived very quickly. However, both the black magics had 1 wilted leaf and look to kind of weak, the other 2 plants were in great shape. I planted them all, following instructions on the website only one day after receiving them in the mail. Both Black Magic have died the other 2 are doing well. I have emailed the company 3 times with no response in regards to this. I know that this is a very busy time of the year but customer service is a way to keep clientele coming back.

"On May 7, 2013 4:44 PM, Florida Hill Nursery responded with:

Hello Im sorry but we havent recieved any previous emails. Please email us at floridahillnursery@yahoo.com and ask for Shawn or Angela. We will take care of the issue personally."

Just received some of the healthiest and nicest grown plants that I've gotten from anyone this year, and I've ordered from 8 domestic plant suppliers and 6 tropical farms so far. Florida Hill is by far the best. Definitely will make them at the top of my list to buy from again! Thanks!

I wanted a specific variety of banana tree that only a few nurseries offer. One very big one in south ga that gets terrible reviews everywhere on the internet (plus I have actually been there and was not impressed!) and Florida Hill Nursery offered this type. Veinte Cohol. I received 4 big, beautiful plants in shorter time than I anticipated. I will definitely use them again.

Quick,accurate, well priced, well packed healthy cannas of the larger size. Will definitely use again!

I ordered:
1 x Musa Basjoo Banana tree = $7.99
1 x Pineapple plant "Elite Gold" Ananas comosus, Bromeliacea = $6.99

Plants were small but a good value for the price. Plants came very quickly and were well packaged. Good experience over all.

Posted on November 15, 2012, updated November 28, 2012
I recently purchased two TR Hovey Papaya trees from Florida Hill Nursery via Ebay. Florida Hill offered the best price and a little bigger tree than the other Ebay sellers listing the same variety of papaya tree. The trees arrived yellowed, wilted and broken and I am hopeful they will survive. This was the worst case of packaging that I have experienced with a mail order nursery. The two trees were bound together by tape at the rootball. There was absolutely no packing material in the box and they were allowed to bounce and move around in a box much too big for the small trees. Consequently one tree is smaller now that a third was broken in transport. I am just amazed at how little care was used to ship these plants from Florida to Missouri. Additionally, there was no invoice, thank you for your business, growing instructions, etc. (what happened to customer service?). I do not recommend this nursery based on my experience.

"On Nov 15, 2012 1:01 PM, Florida Hill Nursery responded with:

Hello, no worries zip me an email at floridahillnursery@yahoo.com
Please post it attn. Shawn and note Daves Garden. I will get you taken care of personally. : )"

I ordered a dwarf papaya on e-bay, from Florida Hill Nursery. It was very reasonably priced, as was shipping. In five days I received a well packaged well rooted papaya. I have ordered from them previously and was very pleased then as well. I would definitely order from them again.

Hi everyone out there :)
I have been checking out the Garden Watchdog for years and was always too lazy to join the membership. But, I finally did so to give a honest and true opinion of the few companies I deal with mail order. Anyways, I have been dealing with Shawn and Angela at Florida Hill Nursery for a couple of years now and am here to tell everyone out there that they truly work hard to keep you happy and satisfied. They are great people with excellent customer service skills and will go out of their way to offer you the best of the best. This comment is NOT about one particular order, but over 50 or so orders. They dont argue you with about any issues you may have and often will ALWAYS send free plants if something goes wrong. Things are taken care of promptly, usually within minutes. Emails are usually returned almost as fast as I can type it and send it to them. They do not make and break promises or give you the run around like many of the other online nurseries. I only deal with a few others out there, like Four Winds Growers (citrus trees), Florida Hill Nursery, Wellsprings Gardens (other different tropical plants) because of many other bad experiences with other mail order nurseries. I wont name any of them, as it is not fair to them because I would never order from any of them again and it has been a long time since I did order, and hopefully they have fixed things for future customers. But, once is enough for me!!!! It is nice to have them as a reliable and easy to deal with mail order nursery. As a matter of fact, I dont even deal with any other company for many of their plants. They are always large, healthy and almost always thrive. But, as far as good points about Florida Hill Nursery and his company, this is what you can HONESTLY expect:

*Great prices

*Cheap shipping (I see the shipping labels and the costs of them, and I usually order 15 to 40 different plants and I wonder how he even makes any money.

*Fast shipping (usually within 2 to 3 days at the very most, and many times within 24 hours)

*Friendly customer service

*Quick response times on any email or phone call (usually within minutes)

*Most importantly, big, healthy and disease free plants

But, I am not going to keep on going on and on, and I just felt it necessary to share my experience with them so maybe they can gain even more satisfied customers, of which he deserves. Give him a try, and rest assured you will be happy and hopefully add another good review for him. Thanks Florida Hill Nursery if you ever do read this and am glad to call you a friend. Take care everyone out there and happy gardening!!!!

Sherry D.

Posted on May 24, 2012, updated May 25, 2012
I ordered 3 elephant ear tubers from Florida Hill. They arrived quickly, but the box was caved in. Each tuber had 2 leaves. One was vigorous, one was wilted, and the box broke the leaves off the third. I planted the three, following instructions, hoping that they would survive anyway. The one that was vigorous is doing fine. The one that was wilted never perked up and the leaves died, and the one with the broken off leaves didn't throw up a new shoot. I emailed them and told them what the situation was, asking if the ones that haven't produced new shoots would ever send up new shoots and, since the strong one isn't growing well but is still alive, would it benefit from being moved into another location. I did expect them to answer my question and at least offer to replace the one killed in transit, and, in the interest of good customer relations, also offer to replace the one that came with wilted leaves and lost them, but the answer I got was "Hello, its likely an issue with the amount of heat they are recieving. They prefer heat and humidity which is common in the summer time." First, this didn't answer any questions I asked. Second, if these are not suitable for our climate here, that should have been mentioned in the listing so I wouldn't have had to waste money ordering them. Third, there was no offer to fix the problem. I've just sent them another email asking my question again and this time have specifically asked them if they would replace the one that was totally destroyed in shipping. I don't think I should have had to ask, but I guess I did. Can't wait to see the one line reply on this one. I'm not happy.

"On May 25, 2012 9:54 AM, Florida Hill Nursery responded with:

Hello Lotus, You asked what the problem was with your plant and we gave advise. You asked and we answered. Since your post is so strongly worded I dont believewe will be giving you any more advise. Thank you for your feedback.

Posted on May 10, 2012, updated May 20, 2012
I recently placed a nice size order.All plants went directly to my greenhouse and have not been removed as of yet.The banana that I ordered never turned red as it was supposed to.I have emailed the company several times to have it replaced(sent them a picture as requested)The last email I received they said the banana looked like it had frost damage which is impossible in a heated greenhouse and to give it more sun.The plant has been under grow lights.As my last email to them stated I have been a master gardener for 30 years and I wouldn't ask for a replacement if I didn't think their was a problem.I also let them know that the plant had been in a greenhouse.They never responded to the last email.All I wanted was a replacement banana plant.

"On May 11, 2012 3:21 PM, Florida Hill Nursery responded with:

I'm quite pleased with my order so far. The plants came very carefully packed with minimal leaf damage. The shrubs and trees were small, as advertised, and the dragonfruit and passionfruit had reached more than a foot in height. All the plants continue to look healthy. The only plant I have any concern with is the dragon fruit which had a tiny split when it arrived. The split worsened over a day but so far the plant looks no worse for it. When contacted, the company was very prompt and personable with their replies and advice. I look forward to shopping from them again, especially if their 'out of stock' plants are made available again.

Just received my first order from Florida Hills and am very happy with the product. Their processing & shipping are both fast and the price is decent.

The plants came carefully packed & taped in place with not a single leaf broken. I ordered 4 various elephant ears which looked very healthy including roots. The banana had its newest leaf looking pale and yellow but that is probably due to it emerging in the box during shipment. The remaining 5 leaves were very healthy and green.

Very happy customer and will be doing further business with Florida Hill.

Some of the best deals available. Fast shipping. Large plants for the money. One of my favorite places to order from.

"On Apr 25, 2012 3:46 PM, Florida Hill Nursery responded with:

Thank You neighbor.. : )"

The plants I ordered were carefully and neatly packed. The plant roots look extremely healthy and remained damp through the shipping process. I am not usually a fan of mail ordering live plants but I could not find the item I was looking for anywhere in my area. The shipping was very fast and the plants I received exceeded my expectations. The canna lillies were enormous (about 18" tall). The black magic elephant ears seems to be a little more testy about being in a dark box for several days but the plants themselves are healthy and I imagine they will take off like crazy based upon the healthiness of the roots. This was my first order with Florida Hill so I only ordered a couple of items so I could see how things turned out. I was happy enough with my purchase to go back and order the rest of the items I wanted. I will definitely be using this company in the future. They have a very diverse selection of plants at very fair prices.

I received the colocasia plants I ordered online today. They were excellent plants for the price: healthy, vigorous, well packaged & true to variety. These plants are 1/4 to 1/3 of the price charged by the better known sources for colocasias and are much better quality than I have received from other sources. I will order again. Also, the shipping was very reasonable, and this is greatly appreciated.

Posted on March 1, 2012, updated March 5, 2012
I recently got into bananas and ordered 4 from Florida Hills. Delivery took 3 or 4 days, and the plants were all healthy and surprisingly large (I was expecting them to just be 3" tall, but they had 8" p-stems and were over a foot tall overall). I planted them in my greenhouse about 4 1/2 weeks ago and they have more than doubled in size already, so I'm very pleased.

I just placed a 2nd order with them for a few more plants and will make a follow-up post when they arrive.

Posted on February 25, 2012, updated February 28, 2012
I placed an order at the end of December. The plants arrived damaged. All of the stems on the banana plants were broken (and all the plants died within a few days) because they were shipped unsecured in a large box. I sent an email through their website and nearly two months later have not received a response. I spent over $30. Wish I had ordered through EBAY; at least then I could have gotten my money back.

"On Feb 25, 2012 8:30 PM, Florida Hill Nursery responded with:

Hello Shelly, I dont understand we cant locate any email coorospondance you may have sent. We see the numerous orders youve placed throughout the year under Shelly Ownes of Las Vegas but no messages??? Tried calling the phone # you left during the checkout process and its not in service..."

I would give them a negative because I never got a reply about my order, but with the quality of plants I received at what I consider to be very low prices, I don't have the heart to give them a negative. If you need the type of plants they specialize in, I think you will be thrilled at what you receive.

"On Jan 15, 2012 8:08 PM, Florida Hill Nursery responded with:

Hello Joe, the best way to contact Angela and I is through email. admin@floridahillnursery.com Im glad to hear that our work speak for us. Thank you for your honest review.

I just received my first order from Florida Hill Nursery. I ordered five plants and I gotta' tell you, I'm impressed! All the plants arrived looking as fresh as if they had just been boxed a moment before. Additionally, for the price I paid, I was really expecting tiny plants, which I didn't mind because I get a lot of plants over the web and that's what one normally receives. These are really nice sized plants! They're definitely ready to go in a one-gallon pot or even in the ground! Shawn and Angela, thank you very much. You will see many more orders from me in the future!

"On Mar 9, 2012 2:28 PM, Florida Hill Nursery responded with:

We thank You and come back any time. : )"

Just recieved my plant order, was very impressed with there care for shipping. Not one plant was damaged in anyway, not even a broken leaf.
For the plants themselves i knew they were going to be small as stated in the info on the site. I was very impressed with there roots and the plants were bigger then i thought they would be..
The prices are half if not a 1/3 as other places, and giving how fast things grow i dont mind waiting a month to get to the size other sites plants are for the huge savings..
Over all I will be ordering from them again.. I got 2 basjoo bananas and 8 elephant ears.. Very happy with this purchase!! thanks again florida hill
jen