Comments regarding Eden Brothers Seed Company

Eden Brothers stay away I bought some elephant ear bulbs and they were very small, when i complained the directed me to other tab where it said the circumference of the bulb would be at lease 5 inches, that might sound good, but that a diameter of 1.5 inches which is tiny for elephant ear bulbs, which have price of 22.99 you would expect a mature bulb . i also was missing items/bulbs on my order and asked for a refund, they didnt refund the full amount for the cost of the bulbs...in short extremely high prices for low quality product

Fantastic company, I've purchased many seeds and corms with an almost 100% germination rate. For example, I bought 20 chamallow and 20 wedding pastel ranunculus and 39/40 one sprouted. I'd say that's pretty good. The seeds are of excellent quality as well. I put one seed per cell and they almost always germinate, varieties grown include lupines, stock, larkspur, lisianthus, pansy, etc. I will be ordering from here every fall and spring.

I have used Eden Brothers for a couple of years now, primarily for Dahlia Tubers and have had great luck with them. I have received large clumps of tubers and they have produced productive plants. I only wish the mixed varieties would be individually labelled.

ORDER: 1/4lb Eden Brother's Bird & Butterfly Wildflower Seed Mix, supposedly with 14 species. Maybe. All I saw was COSMOS.

Tall, boring cosmos with 1-2 small, boring flowers over a mass of foliage. Masses of foliage hiding the sun from the other 13 varieties. I pulled cosmos like the weeds they were from early summer on, but they kept sprouting. How a butterfly could ever find the other wildflowers is a mystery.

OK, yes, there were other varieties under the cosmos. I could see them struggling when an occasional flower crept out at the edge. Towards the end of the season shorter, more desireable plants were pulled up with the cosmos roots.

Since I've so so much leftover seed, I'll plant the mix again, but start weeding the cosmos much earlier. Great: another area to weed. Maybe I spread the seed too heavily. If so, I never had the chance to thin out the other 13 species. Couldn't see them.

"On Dec 8, 2022 4:26 PM, Eden Brothers Seed Company responded with:

Hello Susan!

Thank you so much for taking time to leave us a review! Feedback like yours helps us do all we can to ensure we’re delivering the best possible service and products. We are sincerely sorry to hear of the lack of germination with your 1/4lb Bird & Butterfly Wildflower Seed Mix. Our Wildflower Seed Mixes contain many different varieties, but the Cosmos generally have an easier time hardening to their new environment. We thank you for giving us the opportunity for a second seeding! We would suggest not sewing your seeds too densely to give each variety a chance to thrive with those environmental factors. If you have the same results with your Wildflower Mix please feel free to contact us at service@edenbrothers.com and we’d be happy to work with you on this order."

I have ordered seeds from Eden Brothers before and have been happy with the experience, so I thought I would give ordering dahlias a try. Won't be doing that again. While the individually-ordered dahlia tubers were very nice, the mixes were all damaged with mostly broken necks. I ordered 3 individual dahlias and 2 mixes, for a total of 13 tubers. The individually ordered tubers were nicely packed and they have all come up, but none of the ones from the mixes have come up because most of them were too badly damaged.
I also ordered Marshmallow ranunculus from them, and while the corms were nice, only half are Marshmallow, the rest being a picotee variety. The glads I ordered from them were very nice and were the correct color, so ordering from them has truly been a mixed bag.

"On Jun 9, 2022 1:46 PM, Eden Brothers Seed Company responded with:

Thank you for reaching out to us about your experience with this year’s spring-planted dahlia order. Our highest priority is to ensure customers are pleased with our products, so we share in your disappointment. From your description, it sounds like you should have been issued a refund for the quality issue you experienced.

Our products can get mislabeled from time to time, so perhaps that caused the color mishaps here. If your initial concerns have not been resolved, please contact us at service@edenbrothers.com. We would love the opportunity to make it right for you. "

On 1/122, I ordered begonias for my sister's birthday in April - because I know how fast the hanging ones go! I asked that they be shipped to get to me by 4/5, so I'd have time to mail them to her by her birthday on 4/12. I received a confirmation email saying they would be shipped "the end of March". As of last Friday (4/15), they had not arrived, so I emailed the company, concerned that I had not only not received my order, but also no communication from them since the shipping promise. Today I received a response saying the order had shipped on 4/11, and I must have missed the shipping notice! No "sorry", only blaming me for missing the shipping confirmation info.

I've ordered from them in the past and had good results. Not this time. I'm seriously considering dropping them from the vendors I use.

I ordered seed packets from Eden Brothers. The seed packets came in several days and the seeds were what I ordered. However, I am giving them a negative review because they send e-mails every day, and there is no place within the e-mail to "unsubscribe." Twice I contacted Customer Service and asked to be taken off their e-mail list, but I never heard anything back from them and I still get daily e-mails. Their products are fine, but I will never order from them again due to their constant barrage of e-mails.

Terrible communication! I placed a three digit order for bulbs around the time that the bulbs I wanted were "scheduled" to ship to my Zone. Responsible companies only sell what stock they have in their possession or alert you that the item you want is backordered and are honest about possible delays. Eden Brothers did none of the above.

They did not contact me about delays to shipment. I had to contact them and they used staff shortages and supply chain issues as their excuse that changed from week to week. Simply put, part of being a successful business is managing expectations and communicating honestly with customers. Excuses and finger pointing at distributors is garbage. I finally received my items 4 weeks late and am not anticipating good results, planting this late in the season.

I would never buy from them again.

Back in August I ordered some hyacinth bulbs as well as large peony roots of 5 different varieties to plant this month. I just purchased my first home in the end of 2019 and I spent so much time prepping my garden for this.
My family has had prized heirloom peonies passed down for 3 generations (Mine would have been the 4th and my daughters would have been the 5th) My great grandmother had an amazing garden and when she moved those plants moved with her, they were dug up and then moved with my grandmother (who lived with my mother for about 10 years so my childhood yard was filled with them) And then finally made their way to her final house where they thrived. About a week after her funeral, my mother went to the house to dig up the heirloom peonies and someone had stolen them right out of the ground! Every single plant!
Fast forward to this year where I have spent so much time preparing and shopping for my memorial garden so that my mother, myself and my daughters can plant our own. I have spent this entire year nervously shopping around for strong mature peony roots and I came across Eden Brothers. I placed my order and waited for the season shipping. Come October, I nervously emailed the company and kindly requested a ship date. The response I got was “we have the hyacinth shipping out to you next week, but the peonies are not in yet”. Ok, no problem. I received the hyacinth bulbs and inside the bag was moisture and powdery mold on 5/10 bulbs.( I planted them anyways in pots instead of the ground just to see if they have a chance.) I reached out to Eden again, asking about the Peonies and the response this time was that they have arrived from Holland and are being prepared for shipment within the next 7-14 days. So I relax, and wait. (I should mention that the ground has frosted over now)
I receive an email today telling me that they haven’t received the Peonies but are expecting weekly shipments and will send them as soon as possible. This truly broke my heart. Especially since 1. I thought I was buying from growers, not a 3rd party. 2. I was told that they were received and being prepared for shipment over 2 weeks ago! 3. I would love to have this garden with my mother and daughters. Time is precious and this was meaningful to us.
I know this is a long drawn out story but it’s more than just some plants. This was supposed to be the new beginning of something that meant so much to our family for so long. Knowing that I could have continued to look for a grower and attempted to get them elsewhere during this time is so heartbreaking to me. And yes, I am still receiving marketing emails from them for peonies, fall bulbs, etc. I understand marketing emails but when I go on the website it should say unavailable for the exact things I ordered instead it says “shipping now” and people can still place orders under the impression that they will be received! Just bad business.. I would not say scam, but the owner should stop the marketing emails knowing that orders and shipments are not being fulfilled at this time.
I do have to say that I did receive responses from Jennifer when I did inquire, and she seemed pleasant enough, and I was able to get someone on the phone when I called as well. I pass no judgement on people just doing their job or perhaps overwhelmed these days, because I understand that… but overall I would say if you are hoping to plant at a specific time, don’t purchase from this place.

"On Dec 7, 2021 10:30 AM, Eden Brothers Seed Company responded with:

Hello,

On behalf of Eden Brothers, I would like to sincerely apologize for causing you such disappointment. I shared your heartfelt story with our customer service director, and she asked that I message you directly to get your email address and order number. We strive to provide the best bulbs to our customers in a timely manner and absolutely want to remedy this situation if it hasn’t already been handled to your satisfaction. With bulbs coming from overseas, we’ve struggled with supply chain problems outside of our control this year, as have so many other small businesses, but we are always ready and willing to work on a solution with our valued customers. Thank you, and I’ll be in touch again with a direct message."

Second year buying dahlia tubers from Eden Brothers. Everything went okay for my 2019-2020 order so I felt confident to make a big order this year (ordered in fall for 2021 growing season. I ordered nearly $400 worth of dahlia tubers (and a few packs of seeds).

The tubers arrived as scheduled and seemed healthy enough when they arrived. A few were non-viable and I contacted their customer service. They agreed to send a refund for the non-viable tubers. It was never received. That’s fairly small potatoes.

I ordered brown sugar dahlia tubers and every single one is just straight up red- I think just “Cornel red”. So disappointing. I tried to leave a (polite) review on their website but it was never approved.

I also ordered several bags of Fairway spur and now that the growing season has concluded I can safely say that all of them were diseased with strange, distorted flowers with single petals. I practice good hygiene with my dahlias and other plants growing next to them were very productive and healthy so I don’t think it was my error or soil etc.

Lastly, I ordered the “pastel mix” dahlia tubers and the colors are not pastels- there are white, bright red dinner plate, and those red-yellow variegated flowers-I don’t know the names of the varieties because they were from the mix. They are HIDEOUS and definitely not something I ever would have chosen or payed for.

Overall not impressed and I don’t plan to buy from them again. They don’t have good quality control and so many of the varieties were mislabeled. Customer service didn’t follow through with addressing issues.

"On Dec 7, 2021 10:31 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for coming back to Eden Brothers for your second year of ordering dahlias. From your description, it sounds like you should have been issued a refund. Our products can get mislabeled from time to time, so perhaps that caused the color mishaps here. Our process with plants that have grown but seem defective is to collect photos and information from the customer and come to a resolution, which can involve a store credit, refund, or tips and advice for growing. If your initial concerns were not resolved, please contact us at service@edenbrothers.com, request to speak with our customer service director, and include a copy of this message. She will respond to you directly. Thank you for being valued customer and for providing constructive feedback about your order.
"

I was delighted to receive Peony 'Etched Salmon'. Very healthy plant!

Posted on June 15, 2021, updated June 22, 2021
Posted on June 10, 2021, updated June 15, 2021
It's hard to give a review on merchandise you haven't received yet, but based on slow shipping, be warned that you will have to wait 7 to 14 BUSINESS DAYS, for your order, which is almost three weeks. My May 28th order has not yet been shipped.

It is impossible to give a good review when it takes that long to ship something that is supposed to be in stock. Three weeks in gardening time is precious. I do a lot of on-line plant ordering, and this is very irregular. I don't think I will be ordering again. Too bad that I've placed two orders and have no shipping information on either.

"On Jun 22, 2021 11:34 AM, Eden Brothers Seed Company responded with:

Thanks so much for offering feedback and updating your review. I had just typed this response when I saw your update, so I'll share it in case anyone else finds it useful: We sincerely apologize for causing frustration. We have been working with top growers for years, but unfortunately this year has been a season like no other. We received some bulbs that were not of good quality. Eden Brothers is committed to providing only the highest quality products available to our customers and couldn’t justify sending out stock that could be considered questionable. We removed items from some customers’ orders and notified everyone via email that they would be refunded. Sometimes these emails go to spam and are not seen, but we indeed tried to contact everyone who had this issue.

Our shipping notice alerted folks that it could take 14 days to receive items because our staff has been pulled aside to examine all bulbs for quality before shipping, so it took a little longer than usual this season.

Again, we’re sorry for causing disappointment and hope to see you back again in the future. Our customer service team can be reached directly at service@edenbrothers.com.

Thank you again!
Eden Brothers Team
"

Was originally perusing this page to try to guesstimate shipping time, and felt compelled to second Brianabosch's review.

I too ordered the ranunculus romantic mix and what is blooming is nothing like the picture of what I thought I was buying. Singles, mostly white and bright pink so far. I mean they're fine - they're still flowers - just not ones I'd have bought intentionally.

No issues in the past with seeds, or other bulbs, other than not having much idea when things are going to ship.

Funny enough, I just ordered a ton of their end of season sale bulbs and now am wondering what I'm going to actually end up with. Fingers crossed...

"On Jun 22, 2021 11:55 AM, Eden Brothers Seed Company responded with:

Hi, thanks for the feedback! Not sure if you saw our post on Brianabosch's review, but we're so sorry about the incorrect bloom color! We know that Romantic Mix was mislabeled by our grower, so our customer service team is happy to work with you on a solution if you'd like to reach out to them at service@edenbrothers.com. We hope you're pleased with the other products you purchased. Thanks for being a valued customer!
-Eden Brothers Team"

Ordered 300 ranunculus “romantic mix,” none are even close to the color represented in the photo (a lovely salmon/peach mix). They are white, pink, and ugly singles with black centers. So disappointed! This isn’t a first, either... ordered 200 dahlias from them last year and the colors were almost 100% wrong. Learned my lesson this time... never again!

"On Jun 22, 2021 11:52 AM, Eden Brothers Seed Company responded with:

Hi, and we appreciate your feedback. We are sincerely sorry to hear that your ranunculus and dahlias did not grow as expected! We believe you must have received some bulbs that were mislabeled by our grower. We rarely have issues like that but understand how disappointing it can be. All of our bulbs come to us pre-packaged by our grower, and we do try our best to ensure we are providing the correct bulbs for our customers. Our customer service team is certainly willing to make this right for you, if you'd like to contact them directly at service@edenbrothers.com. We hope to remedy the situation and work with you again in the future!
Kind regards,
Eden Brothers Team"

I ordered fall-planting and spring-planting bulbs from Eden Brothers (peonies, daffodils, dahlias, and other items). All of the plants arrived in excellent condition and are thriving in my garden. I was particularly impressed with the peonies because four of them are already producing flowers in their first year - I didn't expect to see flowers for at least two years! The daffodils put on a spectacular display and I can't wait to see the dahlia flowers this summer!

"On Apr 23, 2021 8:22 AM, Eden Brothers Seed Company responded with:

Thank you so much for taking time to leave us a review! This was wonderful to receive! We are so thrilled that we could bring beauty and enjoyment to your garden. We thank you for being a loyal customer, and the opportunity to serve you throughout this time. We truly hope you enjoy the beautiful and amazing blooms of your Dahlias this Spring! Please feel free to contact us with any questions or concerns at service@edenbrothers.com.

Happy gardening,
Eden Brothers Team"

i backordered in oct 6 last year 9 gigantic elephant years i got them yesterday very small and sad moldy looking about 2 inch not 7 to 9 as they advertise i know they dont care i will not buy from them again very dissapointed i work hard for my money i dont like somebody to lie to me .. no wonder why why couldnt rate their products on their website they are thiefs

"On Apr 8, 2021 11:51 AM, Eden Brothers Seed Company responded with:

We value customer feedback and understand your frustration. We are sincerely sorry to hear that your Elephant Ear bulbs are not as expected. As noted on our website, these bulbs are measured by their circumference. For the Jumbo variety, these are 7-9 Inches in Circumference and the regular varieties are 5-7 Inches in Circumference.

Please rest assured, the size of the bulb only indicates the age of the plant, and when it was harvested in the season, and will not reflect the viability and quality of the bulb/root. Also, please keep in mind these have been dormant in the ground prior to harvest. Their current size and/or eye development will not affect the final appearance or size of the plant once it has reached maturity.

Any surface mold is normal and natural since all of our bulbs are untreated, and will not impact the viability of the bulbs.

However, if any of the bulbs are mushy or soft, or, are significantly smaller than our advertised size, we certainly wish to make this right and would be are covered under our Guarantee.

We ask that you please reach out to our customer service team at service@edenbrothers.com and we’re happy to help provide a resolution for you.

Best regards,
Eden Brothers Customer Service"

I ordered National Pickling cucumber and Clemson Spineless okra garden seeds from Eden Brothers on Wednesday, 2/24/2021 and I received them on Saturday, 2/27/2021. I used standard shipping. I appreciate it when companies ship promptly and I will be ordering more from them in the future.

"On Apr 8, 2021 11:55 AM, Eden Brothers Seed Company responded with:

Thank you for your kind feedback. We are so glad to hear that your seeds arrived safely and in a timely manner! Please let us know if we can help with anything in the future.

Sincerely,

Eden Brothers"

I bought several seeds in Dec. 2020 from Eden Brothers. They arrived without delay and all look good. Some of them are in generic seed packets with a small sticker containing specific plant info on them, while others have packets specific to the seed they contain.

I wanted to leave reviews on their website for the lobelia seeds that have germinated well, as well as to warn others not to make the same mistake I did by buying perennial Baby's Breath without checking to see if (1) it's known for spreading uncontrollably, and (2) it's classified as a noxious weed (spoiler--it is a Class C noxious weed in WA State).

I left both a positive review about how well the lobelia "magic carpet" has germinated, as well as a cautionary one about the perennial Baby's Breath. It has been several days and neither review shows up on their website, nor have I been contacted via email about the reviews. Why have an option on your website for reviews if the reviews mean nothing and are never listed?

"On Feb 22, 2021 12:59 PM, Eden Brothers Seed Company responded with:

Thank you for submitting your feedback on your received seed packets. We apologize for any frustration with our generic packets that you received. We use generic packets to fill seed packets in times when the regular printed packets have run out or are temporarily not available. Please note, all of our planting information can be found on our website, under our Planting Guide section. Regarding our posted reviews - all our reviews are processed in batches all at once, which can cause a delay in posting. It's common for scammers to take advantage of this platform, and as such, it takes additional steps for reviews to post. We truly value your feedback and appreciate you taking the time to let us know.

If you have further questions, please don't hesitate to contact us at service@edenbrothers.com

Thank you,
Eden Brothers Team
"

Had a saved flower mix in cart, was priced at $27.16 per lb, TWO days later it’s $40.95 lb!!! That’s a big price increase.

"On Jan 11, 2021 9:49 AM, Eden Brothers Seed Company responded with:

Thank you for trusting Eden Brothers for your flower seeds and bulbs. We value customer feedback and understand your frustration. Due to the impacts of the Coronavirus, our growers have been unable to keep up with recent demand and have not gotten stock to us quickly. We have also experienced supply chain disruptions, and other delays outside of our control that have resulted in limited quantities of some items. In addition, some of our mixes were underpriced and already in need of an update. All that is to say, we hope this helps explain the increase you saw, and that you’ll continue to shop with Eden Brothers in the future. We assure you we’ll always strive to provide the highest quality product at a fair price. Please feel free to reach out to our customer service team at service@edenbrothers.com if you have any questions. We’re happy to help and provide a resolution for you!"

I ordered Autumn Bell (sweet red bell pepper) seeds from Eden Brothers this spring. I planted 9 seeds. None germinated. I have 20+ years growing vegetables from seed, including several years as a market gardener so I know how to germinate seeds. I also planted 14 Fresno pepper seeds that I purchased from another vendor and all 14 germinated and haver produced vigorous seedlings. I contacted Eden Brothers' customer service. They responded within 48 hours (today) and stated that they would provide a full refund, including s/h. I won't order seeds from them again. I did so this year because it was the only vendor with the Autumn Bell seeds in stock.

"On May 14, 2020 12:57 PM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback regarding your Pepper seeds. Again, we are sincerely sorry that these seeds didn't grow as expected. We do appreciate you reaching out to us directly, as we do guarantee all of our products and are always happy to work with our customers. We hope we can earn your business again in the future.

Please let us know if we can be of any further assistance.

Best regards,
Eden Brothers"

I ordered 100+ La Belle Epoque Romantic Mix tulips last year. When I received the bulbs, they were so healthy looking compared to others I had ordered from other companies. Also, just about all of the bulbs bloomed the following spring. Just gorgeous beautiful flowers.

I also ordered 50ish ranunculus last year. I planted in the fall and in early spring they all bloomed, but were not the blend had I had ordered. They were beautiful, but had been mislabeled. I contacted Eden Brothers and they were so kind, understanding, and willing to work with me. They rectified the situation and I am super happy to continue doing business with them. Great customer service.

"On May 14, 2020 1:08 PM, Eden Brothers Seed Company responded with:

Emendoza99,

We truly appreciate your thoughtful review and kind words. The La Belle Tulips are truly a beautiful variety. We also thank you for reaching out to us directly regarding your Ranunculus bulbs. We are always happy to work with our customers with any issues! Again, we thank you for understanding and working with us!

Sincerely,
Eden Brothers"

Ordered about $100 worth of flower seeds including California Poppies, Zinnia, Hollyhock, 2 different kinds of Marigold, Lupine, Cosmos, Sunflower and 3 different kinds of papaver somniferum: Bread Seed, Blue Moon, and Grape.
Just the Blue Moon and Bread Seed came with the order.
I planted 5 different flats with 72 pods in each flat with 2 types of marigold sunflower, lupine, zinnia, holly hock, and blue moon and bread seed poppy. All of the seeds were sprouted under the exact same conditions with good sprouting mix, consistant watering and sunlight/warmth conditions. All seeds sprouted and grew with a >80% germination rate EXCEPT the Blue Moon and bread seed poppies of which not one single seed germinated.
I have emailed Eden Brothers this information twice and have receive no response what-so-ever from the company.
I’ll be shopping elsewhere in the future.

"On Apr 3, 2020 8:40 AM, Eden Brothers Seed Company responded with:

Hello,

We were able to locate your order with the information that you provided. Our records show that we responded to your first email on 2/26/20 and the 2nd email on 3/21. We must assume that youremail settings have caused our responses to go to your Spam folder.

To reiterate what we communicated in our email: As our planting instructions indicate on EdenBrothers.com,poppies need to go through a cool period before sprouting. We recommend growing them directly in the ground because they have very sensitive tap roots and do not transplant well. You are welcome to contact us at 828-633-6338 for additional assistance, Monday through Friday, 9 AM - 5 PM Eastern.
"

I placed an order for 3 of the smallest packets of seeds, which arrived 5 days later (good) but the $4.99 shipping charge was gouging (the total combined weight of these 3 packets is less than half an ounce). The real problem, however, is the appalling quality of what I received! The 3 seed packets are generic and have no image of the plant (quite disappointing), and I was shocked that the labels (stickers that were haphazardly applied to the packets only to name the plant) were lacking Latin names from the genus and species system AND had absolutely no information whatsoever about planting the seeds. I am entirely disappointed and dissatisfied with these chintzy seed packets. Their website says I can mail the packets back at my own expense for refund for the packets only (less the $4.99 shipping of course). I emailed my comments and immediately received an auto reply promising a reply in 24-48 hours. Just thankful that I didn't have these packets sent directly to my grandkids! Buyer BEWARE

"On Feb 13, 2020 10:11 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback on your seed packets. We apologize that you feel disappointed with your order. Whenever someone sends us an email, they receive an auto-email advising of our response time, and we are here Monday through Saturday 9am to 5pm. We received an email in the evening, and responded the next morning as soon as we could get to it. We try to keep our shipping costs as low as possible, and we run free shipping promotions through our special offers regularly. Also, we are moving toward converting ALL of our 1,000+ seed varieties to packets with pictures & growing information on the back, and all of our planting information and Latin names are on our website.

Please feel free to contact us with any questions.

Sincerely,

Eden Brothers"

I wanted to like Eden Brothers, after all, their prices are competitive and their customer service via telephone was polite and clear. But our order was so messed up that it left us just shaking our heads. Our order was simple, 10 of one variety of hosta, and a mixed bag of 25 hosta roots with what should have been 4 or 5 varieties. All together I was charged approximately $120 for the 35 roots. The order was processed and shipped approximately 2 weeks later than promised, and when it arrived the order was missing more than half the roots, and those that were packed were exceedingly small, some were so small that I simply felt taken advantage of. I wrote them to ask for replacement roots and they kindly obliged with healthier medium size root systems. But in the end the 25 root variety pack that they re-sent had only ONE variety of roots, a green with white trim variety, and there they are in my garden just unfurling now, all the same. I don't like leaving anything less than glowing reviews to folks who are trying to make our blessed Earth greener, but we are truly heartbroken about this, we tried twice, and we don't like to bicker, not with fellow growers, so now what? Now there is nothing to do but walk away and shop elsewhere next time. We could have bought a nice tree for that price locally.

"On Feb 13, 2020 10:50 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback. We apologize for the issues with the order that you had in the spring! That is definitely unusual that the mixed bag had only one variety in it.

We are having troubles locating an order for you with the information provided; if you’d like to provide us more information, please just let us know, and we’d be happy to notate this correspondence on your order or happy to make it right for you.

Please contact us if you have any additional concerns or questions. Our email is service@edenbrothers.com and our phone number is 828-633-6338. We are here Monday through Saturday 9am to 5pm.

Sincerely,

Eden Brothers"

Received order quickly after ordering and the seeds were of great quality.

"On Feb 13, 2020 10:51 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you so much for the kind words. We are so happy that you love your seeds!

Sincerely,

Eden Brothers"

Received prompt, well packaged bulbs as ordered with a coupon for future purchases and a free seed packet. Thanks!

"On Feb 13, 2020 10:55 AM, Eden Brothers Seed Company responded with:

We are so glad to hear that your bulbs arrived safely! Please let us know if we can help with anything in the future.

Sincerely,

Eden Brothers"

I ordered two peony tubers. There was an issue with one of them (hard to tell before opening), so I emailed them. That was on a Monday evening. They replied on a Tuesday, and they shipped a great replacement priority mail the next day.

"On Feb 13, 2020 10:58 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for your kind words! We are very glad that you received our replacement quickly and safely. We hope that the bulbs have grown well as well!

Sincerely,

Eden Brothers"

I ordered tuberous begonias to try a new company
Eden (since can't really find the REAL Anatonelli bulbs-- though Cal Begonias was OK) but 4 did not bloom at all and 2 were very wimpy --all the bulbs were very small--any suggestions where to buy next year are welcome.
Also tried a new company for Calla Lillies--Holland Bulbs
only 2 of the 5 types bloomed --one only 1 flower
All above are in pots with fresh soil in the same place on my deck.
But I have a question re Callas----now I try to save them in winter--but before that--a few years ago I would dump the soil bulbs and all in my garden and one survived winter and came up here in Brooklyn NY. How could that happen? This year I have non-blooming Callas all over my garden. Should I pull them up and try to save them for next year?

"On Sep 12, 2018 11:08 AM, Eden Brothers Seed Company responded with:

Hello,

Thank you for submitting your feedback regarding your begonia tubers. We are terribly sorry to hear that they didn't come up as expected, and we apologize that you were disappointed by your order! Sadly, we're unable to find an order for you with the information in your review, but we are more than happy to assist you with this issue. We encourage customers to reach out to us right away via phone (828-633-6338, Monday through Friday, 9 A.M. - 5 P.M. Eastern) or email (service@edenbrothers.com) so we can review the purchase and the details of your situation and work on a resolution. Feel free to contact us with additional questions.

Sincerely,

Eden Brothers"

I own my own landscaping business and I always get my seeds from Eden Brothers. Before I started using Eden Brothers seeds I would have times when the seed quality was poor and would result in poor germination which would cost me money. I don't have to worry about that anymore because my seeds always do really well with Eden Brothers. They have a life long customer in me!

"On Sep 12, 2018 11:02 AM, Eden Brothers Seed Company responded with:

Hello AaronWa,

Thank you for posting such a thoughtful review. We do our best to ensure that we're sending out 100% pure seed, with a high germination rate so that our customers can be confident that even their biggest planting projects will come up as expected. It's delightful to know that we've become your go-to retailer for your flower seed needs. We look forward to getting the chance to serve you in the future!

Kind Regards,

Eden Brothers"

Eden Brothers always seems to have the best deals I can find if you sign up for their e-mail list. I have been buying from them the past few years and always have had a high germination rate on their seeds. They also are non GMO which is a huge plus in my book. You can't go wrong with Eden.

"On Sep 12, 2018 11:00 AM, Eden Brothers Seed Company responded with:

Hello MaddyLaw82,

Thank you so much for your kind words! We truly appreciate your review. We're delighted to know that we're able to provide you such a worthwhile value so consistently. We're always happy to receive such warm compliments. Thank you so much for being a returning customer, and we can't wait to have the opportunity to supply for seeds for many growing seasons to come!

Sincerely,
Eden Brothers"

Great website with a large variety of bulbs and seeds. Some of the best deals I have seen when you join their e-mail list. Have always had great results with my purchases.

"On Dec 12, 2017 11:14 AM, Eden Brothers Seed Company responded with:

Hi Greg,

Thank you so much for taking time to leave us a review! This was wonderful to receive! We are so thrilled that we could bring beauty and enjoyment to your garden, and your satisfaction is the greatest recognition we could have. We thank you for being a loyal customer, and the opportunity to serve you throughout this time. We truly hope to still see you many years from now.

Thank you again!

Kindest regards,
Eden Brothers

"

I bought bulbs for my daughter-in-law and some seeds for my own garden. They came quickly which was nice. I had to change my address so I called customer service and was disappointed that they didn't pick up. They called me back in the morning and kindly let me know that they weren't open when I called, but they returned my call as soon as they got into the office. Silly me for not checking their hours! ;) They were happy to change my address and the package came as normal. My seeds bloomed beautifully and my DIL is excited to see her blooms in the spring. Thank you, Eden Brothers!

"On Dec 12, 2017 12:16 PM, Eden Brothers Seed Company responded with:

Hi DaisyLaura64,

Thank you so much for taking time to leave us a review! These are always wonderful to receive! We are so happy to hear that you have been pleased with your purchases and that we could be part of bringing such beauty and enjoyment to your garden, and your satisfaction is the greatest recognition we could have. We also hope that your daughter-in-law also enjoys her blooms next year! We thank you for being a loyal customer, and the opportunity to serve you throughout this time. We truly hope to still see you many years from now.

Thank you again!

Kindest regards,
Eden Brothers
"

I purchased the 60 days of Lilies, 10 bulbs, Item# LLFH 114-9999 -qb10 for just under $30 (plus $9 postage) as an early Christmas gift for a friend who lives in another state. They described the bulbs as 14cm to 16 cm. 14cm = 5.5inches. I'm a landscape designer, so I know zones and usual bulb sizes, so this sounded like a good value.

My friend says they're the size of a small garlic bulb. That does not sound like minimum 5.5 inches. PLUS, it's a variety pack, meaning the bulbs will grow to a variety of heights. How do you place them in your garden if you don't know how big they'll get? Well, we'll never know because they did not label them. Add to the fact that they recommend they be planted at 6" deep. That's fine for a 5.5" bulb, but not for a 2.5" bulb. I told her not to plant them that deep.

Obviously, since it's a gift, I can't ask her to return them. Eden should know that plants vary in size and price accordingly. See, this is why I don't usually buy online.

"On Dec 7, 2017 3:58 PM, Eden Brothers Seed Company responded with:

Hi Lauren,

Thank you for taking the time to email us directly and post a review on Dave’s garden. We are truly sorry to hear that you, and your friend, were disappointed by your order! We do apologize for any confusion with the bulb size, as the measurements refer to the circumference of the bulb, not the diameter. We can assure you, however, that we work hard to provide quality products as advertised on our website. In this case, our Lily Mix contains bulbs that range between 14cm- 16cm in circumference, which correlates with our posted information. The size received is a characteristic sized-bulb for these Lilies, in the 14cm – 16cm range, so please don’t be deterred by their size. We are terribly sorry that they were not as expected, but we can guarantee they will still result in big, beautiful blooms! We also recommend planting these bulbs 5 -6 inches deep to these plants stability at their mature height.

For all of our mixes, these arrive to us pre-packaged by our grower; multiple varieties (as shown on the website), mixed into one package. This is a general industry standard for mixed bulbs to be packaged into one bag, as many times these mixes are used for larger scale projects with a budget. This is why we incorporate price breaks on mixes, compared to buying the varieties individually. Again, we’re are sincerely sorry that what you were expecting, differed from what you received.

We are having troubles locating an order for you with the information provided; if you’d like to provide us more information, please just let us know and we’d be happy to notate this correspondence on your order.

Please feel free to contact us with additional questions.

Sincerely,
Courtney
Customer Service
"

Ordered seeds as well as some spring planted peonies and dahlias this past spring (2017). The peonies were a two pack of Myrtle Gentry and three pack 'Bridal bouquet'. One of the tubers in the bridal bouquet was rotted, which was sad. I called their very friendly customer service and before I could even offer them photos of the tuber in question they sent out a replacement. I probably shouldn't have attempted spring planting so late (end of April) but they all came up and grew to about ten inches tall with 3 stems and a couple with 4 stems. Much more lush than the tiny single stick sent up by the one from the box store. No flowers, but none were expected this year. Hopefully they'll do better this coming spring. Dahlias were also of the Bridal Bouquet variety. Of the five only two have bloomed at all this year, which is too bad, but I am hoping they're putting all of that energy into tubers. So far I have been very happy with their seeds when sprouted in pots, though the willy nilly tossing them about method did not work for me- most likely user error ;) Will order from them again.

Eden Brothers have branched out from selling seeds into offering bulbs and perennials. Not a good thing. Their stock is unreliable (not what was ordered) and small. Disappointing.

"On Sep 25, 2017 9:52 AM, Eden Brothers Seed Company responded with:

Hello!

Thank you for taking the time to post your feedback about the bulbs. We are terribly sorry to hear that you were disappointed by your order! Unfortunately, we can't locate an order for you with the minimal information provided on this website, but we sure hope that you contacted us for a resolution. If there is ever any question in the size of the bulbs received being different than the size advertised on our site or if the blooms are inconsistent with what is expected, we encourage customers to reach out to us right away via phone (828-633-6338) or email (service@edenbrothers.com) so we can review the purchase and the situation and offer a resolution. Feel free to contact us with additional questions.

Sincerely,
Crystal
Customer Service"

I ordered peonies bulbs and the order came on time and in good condition . Bulbs were very healthy to see. I was in touch with them via email and there Response was fast. Over all happy with my bulbs . Best service, Most trust worthy and reliable. Will recommend to my family and friends. Very happy with the service. Thank you Eden Brothers. You guys are awesome.

Drove several hours to purchase from the seed company in person as I was planting several 100 yard rows of flowers for my daughters wedding in August and had a ton of questions as this was my first attempt to plant such a huge area of flowers that needed to bloom at an exact time. A very knowledgeable gentleman helped me for close to 6 hours as I needed specific colors,heights, density and flowering times. After buying several pounds of seeds I planted everything exactly as the directions said and some helpful tips from the gentleman for my specific situation. Germination happened within a couple weeks and by July everything was doing great. As my daughters wedding date became nearer flowers started blooming and by her actual wedding day everything I planted was in full bloom and literally was a show stopper. I couldn't have felt more proud of what I accomplished and to see everyone's faces in awestruck especially my daughters. I seriously could not have accomplished this without Eden Brothers vast selection of seeds and their help, the gentleman gave me his personal number for me to call if I had any questions and I did several times and without fail he always picked up and had answers to my questions.

Thank you Eden Brothers!

Posted on September 13, 2016, updated October 3, 2016
I have spent several days trying to obtain a REFUND from Eden Brothers due to incorrect tubers shipped 2 years in a row, as well as a 75% failure rate of this year's tubers. They adamantly refuse to grant a refund, even with photos that show their plants vs the other 150 dahlias we have that are thriving. They stand by a policy of only offering a credit to the account or replacing the tubers next season. The question I asked them is why, after 2 years of problems with their products would I want to either have them replaced, or buy more? My mother and I plant an extensive dahlia garden. We are active members of the National Capital Dahlia Association as well as the ADS. Mom will be 79 years old when we plant in the spring. We don't know how many more years we can do a huge garden. Why would we want to waste space on what has proven to be an incorrect plant, or substandard plants?

Last year, Eden asked us for photos of the ones that were incorrect, however, I filed a complaint after they had finished flowering. This year they shipped us poor quality tubers as well as incorrect tubers again. So I have diligently photographed every plant, or stake and empty space where a plant should have grown, including the tags with the variety, size, form,color, origin and origin year of the tuber. Now that isn't even satisfactory. They claim we should have notified the of the poor tuber conditions before planting. However, we have planted tubers of dubious condition in the past and they have grown into successful plants. Shame on us for not complaining our heads off during spring planting, I guess.

We will never do business with Eden again and I would strongly suggest that anyone else think twice before ordering their products.

"On Sep 29, 2016 3:13 PM, Eden Brothers Seed Company responded with:

Hello,

Thank you for taking the time to leave this review about your Dahlias. We have expressed our sincere apologies to you via email that some of them did not grow as well as expected and that some did not bloom as expected. We appreciate that you took the time to send us photos, as we do require all customers with a similar complaint to send photos for us to review. We did agree that your results were either likely due to a faulty tuber or something that had been accidentally mislabeled and we offered the choice of a replacement or a store credit. These are the two options that we offer in a situation like this. There is not an option for a refund. Here is the link to our posted Guarantee: http://www.edenbrothers.com/store/guarantee.html

We are always happy to review any complaint for any order for a possible store credit or replacement.

After this review was posted, we did receive your request to receive a store credit, which has already been issued to you via email and can be used on any future purchase with us. We appreciate you allowing us to resolve this situation for you!"

I did not receive the purple asiatic lilies I ordered; instead,I received ugly yellow tiger lilies. The first year the rabbits devoured the lilies so I never saw them bloom. This year I spent so much energy protecting the 2 dozen lilies from rabbits only to be extremely disappointed that they were not what I ordered. Wow what a waste of time and money. Eden Brothers refused to correct their error. I even offered to send back the ugly lilies. I will never order from them again. Looks like they are careless with their orders and Who wants to spend all that time planting only to discover it's not what you wanted. Even if they correct the order it doesn't compensate your time.

"On Sep 1, 2016 2:38 PM, Eden Brothers Seed Company responded with:

Hello,
We are very sorry to hear that you were disappointed with your purchase. The order to which you are referring was shipped to you in March of 2015. Unfortunately, because it was placed longer than a year ago and because you contacted us after that had finished blooming and could not provide a photo of them, we are not able to conduct a thorough review. We are always happy to review any order where there is suspicion of a possible mix-up. Please feel free to reference our Guarantee, which can be viewed here: http://www.edenbrothers.com/store/guarantee.html"