Comments regarding Willis Orchard Company

I ordered a Rome Apple tree, a Kiefer Pear tree, A Nectarine and a Dwarf Cherry tree of 1" caliper 4-6' tall. All the trees came in a box exactly on the week I was able to plant them. They were in good condition and pruned as I expected as I researched on their website about what to expect. I read their instructions on planting and mixing sand with the soil and watering at appropriate times. Two of them have blumes on them already, except for the Nectarine and Pear which are late fall bloomers so I don't expect to see any real growth until the heat of the summer. I called the company to be reassured about the pruning of the pear tree. Since I am inexperienced I am a little nervous about what the pear is to look like and they were very helpful and very curtious and sweet. I think that after reading some of the unhappy blogs that it's important to impart my wisdom...plants are like children; care, love and be patient with them, research and learn about them, use the community to help you grow them, share them with the world. I heard a quote from someone the other day...plants want to grow, it's in them to survive as it is with us. A little care and they will blossom. I am so happy with my order from Willis that today I ordered Blueberry bushes. This fall I will be ordering Raspberries and grapes.

I ordered two crab apple trees and a Persian mulberry from Willis Orchard. The trees arrived quickly and are larger than expected. The roots were small, but the trees all broke dormancy over two weeks ago (within a couple of days of arrival) so I think they will be fine.

Placed an order in February. They debited my card for nearly $300 immediately. It is now almost May and I am STILL waiting for my order! I have emailed them several times, but have never even received the courtesy of a response. I will be filing complaints with the BBB, the FTC and the credit card company - it is a violation of their policy to charge an account until ready to ship. These people should be avoided at ALL costs.

"On Apr 29, 2009 6:17 PM, Willis Orchard Company responded with:

This customer chose to place an online order using his credit card, in February. He included instructions "Please hold my order to ship as late as possible in April. The ground will be frozen until then in Maine". We did as he asked and then got cursed out when he didn't have his order on April 22nd. His order had actually shipped the day before, but we recalled it and issued a refund to this hateful man."

DON'T BUY FROM WILLIS NURSERIES OF GEORGIA. In October of 2008 I ordered 2 Pawpaw trees, 1 fig tree, and 1 quince. Roughly a month later I received a call letting me know the trees would be shipped shortly. I received the trees on 1 February, in Ohio. This was a little tough as we were in the middle of winter and getting them in the frozen ground was difficult. With that said, we got them in and now that we are in spring I am happy to report the quince and the fig tree survived. However, the Pawpaws did not survive. The call to Willis was wasted time. The lady on the phone was rude, lectured me on "how we all have to take responsibility for our actions..." not sure how that applies here, and ended by telling me Jesus loves me, which is nice but I'm Jewish, then she hung up. Just hung up. And all I asked (quite calmly and politely) was is there some possibility that they would have a record of the sale to verify the sale in the absence of me retaining the original receipt that was shipped with the trees. Long story short, I was only asking for replacements, was happy to send the dead trees back as requested, but was told that without the original receipt, I was out of luck and that was my problem. It was clear they didn't want to help, and that they view customers as single transactions and not future customers. I have happily bought from other mail order nurseries in years past without any issues. DON'T BUY FROM WILLIS NURSERIES OF GEORIA. Don't waste your time or money with Willis. You'll walk away disgusted and insulted after spending/giving away your money.

"On Apr 29, 2009 6:42 PM, Willis Orchard Company responded with:

His account here is quite untrue. After listening to him curse and rant for five minutes because his two trees died, he was told "to have a blessed day". He then went on to lecture about not using religion in business. He was repeatedly told we would replace the trees, as we have agreed in our guarantee. He said he wasn't doing that. However, we will still replace the two small trees, despite his negative post. Even to wish a blessed day is considered wrong these days. Some people are so hostile that they won't allow you to help them. But we do try with all of our customers and are successful, say.....98% of the time. "

I have only purchased from Willis once...September 2008. The tree was perfectly packaged and arrived in a timely manner. Am pleased to say my 6' Prarie Fire Crabapple has leafed for the first time and is very healthy. My only dealing with them was positive and I would purchase from them again.

I have ordered several japanese magnolia trees this spring. They came in great condition and are doing very well. I just ordered again from them since my experience was very good. Thanks.

Three year-old grape plants arrived in impeccable shape, well rooted, perfectly pruned. Best quality plants and best price I could find anywhere. The man who runs our small farm recommended re-ordering more plants immediately.

When calling the toll-free number to re-order today, I got a real person on the phone within 2 rings (!). She checked on my growing area, and then gave me solid advice and actually suggested to consider ordering next season as it was getting a little late for planting !!!

For any company to take time dealing with small customers such as us posting here is commendable. For the ones lacking a green thumb or needing more hand-holding, maybe a visit to the local nursery may be the better option instead of using a mail-order nursery.

As far as Willis is concerned, I received 40 fantastic quality and sized plants, as well as some prompt, honest, professional, considerate, and well-informed advice. They do care about you having a great experience with them and with your plants.

Decent service, poor plants..

I ordered a persimmon tree, 5 raspberries, and 3 blueberries last year. Only 1 blueberry survived. I returned the others for replacement (at my cost) last fall. Early this spring Willis sent replacements. The blueberries were OK, but the persimmon and raspberries never showed any sign of life after a month, despite my careful handling. I called them back, and they sent another set of replacements still this same spring. 3/5 raspberries (planted outdoors) again never grew. Of the remaining 2/5 (which I planted indoors, under completely non-stressing conditions), one pushed it's buds and got little leaves, but these leaves eventually died, despite the zero stress conditions. It never had any root growth, and the emerging shoots could not be supported and died. The final raspberry is limping along, but growth is very slow. I'm still waiting on the 3rd persimmon (also indoors)-- no buds have pushed (it also had virtually no root system). Not optimistic about it.

So, overall survival tally:
Blueberries: 3 out of 5
Raspberries: 1 (tentatively) out of 15
Persimmons: 0 out of 3 (probably)

To their credit, Willis has stood by their replacement guarantee. But with plants like the ones i've gotten, what does it matter?

I won't order from them again.
(BTW, I have a PhD from Purdue Horticulture Dept., and know a little bit about plants).

I have made several orders with Willis Orchard Company this year. They have been VERY reliable, fast and great to work with.
All my merchandise was as described and arrived packed properly. I strongly reccomend them to anyone!

Last month my mom ordered me some fruit trees for my birthday. They just arrived and everything looks fantastic! I ordered four apple trees, two peach trees and a dwarf myer lemon tree. I'm very happy with what I received and the prices were great.

My wife and I are starting a blueberry farm in north Georgia, we found Willis Orchard on the net and it was the best deal out there. The lady I talked with (Cynthia) was very helpful and gave us the info that we needed. We ordered 420 blue berry plants and were scheduled to pick them up on a Saturday which is a day that they are not open to the public. They asked us to be there by 2 P.M. which was fair enough. Little did I know, spring break started that weekend and Georgia Department of Transportation decided to do road work in 4 different locations. Long story short. After a 91 MPH speeding ticket to make up time and still not getting there when I needed to.( At about 6 P.M. we arrived.) The owner met us at the gate, helped us load, gave us tips on different things we needed to know, and did it all without any complaints. If that isn't good business, I don't know what is. Will I buy more plants from them next year? You better believe it. Jason, my hat is off to you. You have earned a customer for life. Next time I hope I am early so you don't have to take time out from your family to help me. Thank you from the botttom of our hearts. Jay and Susan Hahn.

I ordered one Flowering Peppermint Peach Tree, and one Burgundy Cotton
Crepe Myrtle, they arrived when they were suppose to, and both are now
gorgeous trees............it's all good!

I have now ordered from Willis on five separate occasions beginning in January of this year. I first ordered 4 fuji apple trees and 4 nectarine trees. I then ordered 30 berry plants. Next I ordered four peach trees. Since then I have added plums to the mix. Each time I have received what I ordered and each time what I ordered arrived looking healthy. All of the trees have leafed out and the mature trees have all bloomed. Some are now producing fruit. Half of the berry plants have leafed out and some I am still waiting on. I have read several negative comments concerning Willis, but I have been pleased. There have been times when I did not know when the trees might be shipped, but each time I simply called and each time they very nicely told me when I could expect them and each time I received them within 24 to 48 hours. I have dealt with other growers and I have been very pleased with Willis and am very pleased with the my ever expanding Orchard.

I ordered 12 blueberry bushes (2 year) from Willis Orchards. Upon unpacking I was thrilled with the size (3'-4' tall) and condition (lush & blooming). However one plant appeared to be 1yr and another had the main stem cracked about 6" from the base. I hesitated to contact them, having had little luck complaining to online businesses in the past. I called anyway and was pleasantly surprised. As soon as I explained the situation the young lady I spoke with told me they would send me replacement plants. Anyone can make a mistake, but the true test is how one deals with correcting it. I would not hesitate to order from them again and highly recommend them to others. The plants I were much nicer than what I expected for their low price,

I have dealt with Willis twice now. I am a balcony gardener and a beginner, and I like to grow my own produce -- not a huge garden, but I populate it with the more expensive or hard-to-find fruits I like to eat often.

My first order with Willis I placed in the summer of 2008. I ordered a 2-2.5 foot brown turkey fig, a fall gold raspberry plant, and a blueberry plant. The fall gold was not shipping until late summer/early fall, so I knew I would have to wait until then for my plants. Standard nursery procedure. Didn't bother me.

About a week after I placed my order a Willis representative contacted me and asked if I already had a blueberry plant. I didn't, and he informed me that my blueberry wouldn't produce unless it had another blueberry to cross-pollinate with. Not only was he knowledgeable about the best pollinators for the type I had ordered, he spent time going over all the rest of the plants in my order telling me what sort of soil, sunlight, water requirements, overwintering procedures for our crazy southeast VA weather, and habits for each. I listened intently with a pen and paper in hand taking notes! He likely saved my plants that winter.

All of my plants arrived promptly in September. The fig was at least a foot taller than I expected, branched, and beautifully pruned into a tree. The blueberries were also much larger than I expected, and my fall gold had beautiful deep red bark and was sprouting new leaves.

They overwintered fine, and are now growing like crazy. I pruned all of the plants a few weeks ago and my blueberries have already put back on half a foot of growth and are leafing and branching, the fall gold is doing the same, and the fig (a heat wave brought it out of dormancy, and a march snowstorm and 10F temps killed the branches) was pruned down to a stick to get back to live wood, but it's already putting out new branches and leaves as well. I potted it in a 16" pot so I can bring it in during inclimate weather from now on.

My latest order was placed in early March for a dwarf meyer's lemon. I got the tree yesterday, and it is an absolutely gorgeous TREE. I have it potted so it can stay indoors and go out during the warm season, and so I can bring in when the lemons set so the birds won't get them. Already my whole apartment smells heavenly. The roots were healthy, it had tons of leaves and flowers and the very beginning buds of tiny lemons. The roots on this tree were literally almost untouched. Like they took a paint brush to remove the dirt and send it bareroot. I have noticed that when care is applied to keep the roots undisturbed, the plants don't seem to go through transplant shock. I am hoping that is true of this tree since it has been 24 hours and it hasn't dropped any foliage.

I will definitely order from Willis again. The people are nice, knowledgeable, and based on my experience and my asking 425783498575723758934752 questions whenever I call (only to have the rep go out of their way to be helpful, and listen and answer questions patiently for 20 minutes) I just find some of these customer service issues hard to believe. My experiences were nothing less than stellar.

Even though I had seen some negative posts about Willis Orchard Co., I placed an order for 12 items in mid February. I felt that the information provided on the site was very helpful and the 1-800 number provided excellent customer service. My order arrived in about 7 days and was well packaged and in excellent shape. Since I planted my items I have called the 1-800 number once with a question and the information was provided in a very friendly manner. I used a credit card to pay. There was no problem and to date there has been no junk e-mail. I am very pleased with the results and will continue to use and refer friends to this vendor.
John C. from Austin, Tx.

I've placed two orders with Willis for a total of 10 trees (plums, pecans, pear, cherry, and magnolias) and 6 brambles. From these orders, 1 pecan, 1 plum and both magnolias died, and 5 out of 6 brambles died. All off those that died had insubstantial roots, except for the magnolias which were well rooted. After returning the dead plants at my own cost, I received better replacements in December (as well as two very large magnolias). When I called in Nov., the customer rep was nice and told me to expect replacement trees in Dec or Jan.

Although in my experience I certainly don't think Willis deserves the TyTy comparisons, I doubt I'll order from them again because I've gotten much better stock, with a much higher survival rate, from other companies (albiet for a higher cost and without a 1 year guarantee,). They honored their replacement policy, so I won't give them a negative. If rock bottom prices were paramount, then maybe I'd probably order from them again.

I purchased a large number of fruit trees, berry plants, nut trees and grapes from willis one year ago. I lost 3 trees and they recently sent replacement trees without question. The trees were much nicer than the trees I received on my original order one year ago. I recently contacted Jason Willis and told him that I felt my original trees were smaller than they should have been. Jason replaced all of the trees without hesitation. I feel that Willis has upheld a high level of intregity throughout this exchange. In a day and age where nobody wants to make things right at their own expense I found their attitude professionalism and ethical behavior to be outstanding! This is a class act! I would recommend Willis very highly and will continue to and look forward to doing business with them.
Steve Davis
Jamestown, N.C.

Ordered two pomegranate trees early in 2008, one came dead and I was asked to give it time and I did. By June of 2008 I had a dead dried out tree and I sent it back to them as requested.

I was told to expect a replacement tree the first of December, then to expect it by the end of December, then to expect it by January 10th, then by the end of January. Now it is February 16th and I have called for the fifth time, because Willis Orchard does NOT FOLLOW-UP with any customer requests, and was told again that the tree would be shipped.

This is the worst experience of any I have had with a mail-order nursery. The lady I spoke with told me I was hateful for asking for an update on my shipping progress and then said to just listen to her. POOR customer service if you can apply the word customer to their "service".

I dont see a future for this company and I would stay away from them if you want your trees to arrive at all.

I just ordered one fig tree and I am well pleased. It arrived in a timely manner and was a nice large size as described. This was my first order with this company.

I have ordered from Willis twice in the past. The first two orders were okay.. The most recent horrible.

Order #1 - Ordered ahead of time and set a requested delivery date. They hit the delivery date as requested, but did not send to the correct address, despite a phone call confirmation that they would not use the default paypal address. Oh well, that was easy to overcome, I knew the new tenants of my old home.

On their order page they sell high bush blueberry plants. They advertise four or five varaties, but you can't order them specifically, only "highbush blueberries".. So, i ordered 15 of them and requested 3 varaties, five of each.. They came unmarked. I called and asked.. "yes, we assure you there are three different varaties in your package".. go figure.

2nd order. No problems.

3rd order. This is the current order. I just called and spoke with some women on the phone. I asked for an update on my order. She stated (without asking for any of my information, or introducing herself) that orders ship in 10-14 days. I said, "great, please give me an update on MY order".. Once again same stock answer. I pressed for more info, and was told to stop hollering at her. Customer service rating of F-.

Once I cooled down I called back to cancel my order, and was informed that I would be charged a restocking fee. I said, if they are pulled THEN SHIP THEM.. But, they haven't been pulled. So, how can I be recharged to stock something that hasn't left stock. I am infuriated and frustrated.

The woman said she doesn't have a boss. Don't know her name. Truly a terrible experience.

I made a fairly sizable order from Willis a few weeks ago: 8 apple trees, 4 pecan trees, 3 blackberry plants, 2 grapevines and a raspberry. They arrived Saturday a week ago and for the most part, everything was in excellent shape. The blackberries were the first things I saw and one at least *had* to be older than the 2-year plant I ordered given the size of the base and roots. The apples, grapes, and raspberry were all fine and I planted them in the spots I'd prepared. When I came to the pecans, however, I was disappointed to see that one of the four 2-3' trees I'd ordered had a taproot that was only 8" long. A pecan that size should have had a minimum of 12", preferably 16-18" taproot. Given that the rest of the order was in good shape, I started to plant it anyway. However, while doing so, I decided that if the tree died, or grew slower than the other three that had longer taproots (almost certain to happen), I'd just fume about it and wish that I'd fixed the problem from the outset.

I took a photo of the four trees laying side-by-side to show the disparity in the size of the taproots. I mailed that photo to Willis with a note about why I was unhappy. The following day, 'Shannon' replied to my email apoligizing for the inconvenience and indicating a replacement tree would be shipped out shortly. That tree arrived by FedEx this evening and has a taproot of reasonable size.

I don't expect any company I deal with to be perfect. However, so long as they accept responsibility for errors and work to make things right, that's perfectly acceptable to me. I'd buy from Willis again.

I had placed an original order for
(2) 3'-4' Desirable Pecan Trees;
(2) 3'-4' Stuart Pecan Trees;
(1) 2'-3' Desirable Pecan Tree
(2) 2'-3' Stuart Pecan Trees
all on 12-24-2008...I received the trees on 01-06-2009 and in inspecting the trees discovered that all the trees were sent correctly but (2) which were the 2'-3' Stuarts that I had received Sumners for instead, so I called Willis Orchard Company and spoke with Cynthia on 01-09-09 and she stated that the trees weren't very different and wanted to see if we would be willing to accept them instead of the Stuarts. The Stuarts were really what we wanted; I was placed on hold and she came back to tell me that if I could send a picture of the tags/trees that she would have them replaced with the correct trees. I offered to send the trees back if they they would pay for the shipping but she said that wasn't necessary. So I sent the email of the pictures as was asked. With all of that said I called to check the status of the trees today 01-26-09 and she answered and said there had been bad weather and they were behind on shipping the trees which was OK with me but she went on to comment that the pictures she received in the email looked bigger than 2'-3' trees that I had ordered, well sorry but I am not the one shipping the orders. She stated I could send the others back. I reassured her that I had offered to do that from the beginning but it wasn't necessary "remember". Anyway, this is to let everyone know that if you have to make a return/exchange/or/replacement WATCH OUT THEIR FRIENDLY GUARANTEE MAY NOT TURN OUT SO FRIENDLY! (Oh, no trees yet supposed to be on their way in the next 7-10 days)

I ordered two fig trees from Willis Orchards, a White Kadota and a Peter's Honey on 12-18-2008 and received them about two weeks later. I've ordered trees and plants throughout the years and some are worth the money I paid and some are not. I would like to let anyone out there know that my fig trees arrived in perfect condition and the quality is exceptional and worth the money. I would order again without hesitation from Willis Orchards. These two trees will be in pots and are double the diameter of two fig trees that I ordered from Arron's Nursery two years ago and paid double the price and also the fig trees they sent me wasn't even what I ordered. It took two years to produce and they look like Brown Turkey figs I was disappointed . That is why I ordered these two fig trees from Willis Orchards. By the way I talked to Jason the owner and he said he has no affiliation with Arron's Nursery. Willis Orchards is forty-five minutes away from Arron's Nursery in Moultrie GA.

I purchased 3 Grape vines, 3 Blueberry plants, and 8 Blackberry vines. Shipping was a little slow, but I ordered at the peak shipping time, so that can be forgiven. The plants however are huge, the three year old grape vines had 5 or 6 roots as big as or bigger than a pencil and all about 3 foot long. The Blueberry and Blackberry plants were all large and healthy. I will use Will's Orchards again.

I ordered 3 blueberry plants last week. The order was processed and mailed the following business day, I was sent a UPS tracking email, which was nice because I wouldn't have been ready for them to arrive so quickly. I made sure to leave a note for UPS to leave them at doorstep in case I wasn't there. They arrived looking very healthy, and sizes were at the top end of what I ordered or taller. No concerns and would order again!

I ordered a lemon tree from Willis Orchard that arrived in December. The lemon tree was the wrong size and the fig tree was broken in half and when I called Willis Orchards, they told me to return them for a refund. Return them at my cost if I wasn't satisfied. I don't think that's fair. I checked Dave's Garden that Bellamcanda sent in a complaint from Texas on Dec. 10th who received dead pecan trees from Willis Orchards and a tangerine tree and Willis wouldn't send them a refund either, unless the dead plants were returned with the customer paying Willis for return shipment costs. The USDA told me that they're not suppose to even be shipping tangerines to Texas, since they're quarantineed in Texas. Is this company legitment? I'm writing the BBB and the Attorney General's Office. How about that Mr. Willis, I think your a scam too.

I received 18 assorted apple trees on Dec. 11. All the trees were alive with good root structure and appear to be in good shape. I believe that Willis Orchard treated me fairly. I think that if any of these trees die it will be my failure to understand how to properly care for them. In the next few years when they start to produce I will know whether or not I did my part.

"

Thank You Cliff. It would be natural to expect 1 to 3 trees out of 18 to not survive for some reason. In any event, we are willing to replace any trees necessary. We wish that all of our customers were as fair and reasonable as you Cliff... And most are. But as you may read, some go from unreasonable to absolutely nutty. Thanks again and best wishes."

In November of 2007, I ordered 3 pecan trees and a tangerine tree. I received them right before Christmas and gave them to my dad as a gift. We carefully planted them and kept them watered. The tangerine tree survived but the three pecan trees never showed any sign of life. I called Willis and was told to give them more time. After 6 months with no growth whatsoever, I called them again. They said I could dig them up and return them for a refund. So I did. I also asked to have them replaced with 2 peach trees and a fig tree. I sent additional money to cover the extra cost. That was in July 2008. I have called every month since September asking where the trees are and they keep saying it's too early to plant them. In Texas, the fall is the best time to plant most trees. I think this is a scam operation.

"

Pecan trees are the last thing to sprout in the Spring and the last thing to go dormant in the Fall. We usually do not begin digging pecan trees until after Thanksgiving and begin shipping to customers after Dec. 15th. We ship our Northern customers first then begin shipping our Southern customers because they have a longer window for planting. We are now shipping replacement orders and you will receive yours, as will all our other customers with replacements. Replacing a certain percentage of trees is just part of being in the nursery business and we have no problem whatsoever doing so. Every one of our customers that make a claim for replacement trees is given a replacement. But, we replace the trees at a time that is best for our customer to have a successful planting. To call us in September or November for replacing pecan trees in Texas is wrong because the trees are not completely dormant. "Patience is a virtue." We wish a successful planting."

I ordered 5 fruit trees , i called 3 separate times, the first 2 i was told my trees were in the mail, the 3rd time they told me they had not been shipped, so there not sending my trees and not returning my money, i called there local sheriffs office and reported what they had done. now im just out 200$ . I cant even believe this place stays in business, if you dont want to lose your money ,


DO NOT BUY FROM WILLIS ORCHARDS!!!!!!!

"

We received a money order for $150.94 from Geno Cupp on Nov. 18th, the Thursday prior to Thanksgiving. It takes a few days to deposit checks. We only had two shipping days before the holiday and have hundreds of orders in front of Cupp's. The Monday after the holidays he calls demanding trees or money back, just going crazy. We mailed a refund check the following day. He kept calling until he received his check. A freak show that I don't wish on my competitors."

I ordered a lot of different fruit trees and fruit plants from Willis (or Paradise Palm). They came in well packaged and moist but all was small whips and all the roots was cut off to the main root. When I contacted them about my concern they would not survive, they said they replace any that failed in the first year. I only had a few vine plants to fail and they were promply replaced.

I reciently place an order with Willis Orchards and within 2 weeks I recieved my order as requested in time for fall planting. All the trees, berries,and grapes were of the proper size or larger than expected and well packaged. I would recommend Willis Orchards to anyone who wants to deal with REAL PEOPLE who do what they say and when they promise to have it done.

Many of the trees I ordered failed to break their dormant phase, a few started to grow but quickly died, one survived. I found the warranty worthless. I followed all the instructions, mailing the plants and invoice to the supplied PO Box. I inquired how my case was being handled only to be told they had no record of my order. I will place my next order with Burnt Ridge Nursery, the plants I bought from them were larger and have nearly a 100% success rate.
Dan

Received three apple trees today. Well packaged & in good condition. Leery ordering from any online vendor the first time but I will be ordering more in the spring as this appears to be a reputable company.

I have received two orders from Willis within the specified time period and to my satisfaction. I have two more coming as I see no reason this can't turn into a satisfactory long-term relationship. I have no trouble getting them on the phone, or by email.( A prior experience with a company in GA had made me initially hesitant.)

Thanks Willis Orchard for such wonderful service.......received my trees and they were in excellent shape, strong stock, lots of roots and very healthy........would recommend your company to anyone looking for fruit trees.

Ordered 15 trees this past spring. Only four lived.

I would like to pass on an experience that I had with Willis Orchard Company. I completed a purchase of three blueberry plants and the plants that were sent were one size smaller than I had ordered. I e-mailed the company, voiced my complaint, and an unexpected thing happened. Willis Orchard made no attempt to give you the runaround, owned up to the mistake with an apology, and compensated me the difference in price with product. I actually came out ahead in the deal. It is exceptionally rare these days that a company in any industry ”puts THEIR money where their mouth is” in their customer service Department. I would recommend this company to anyone who is buying shipped plants and I admire the honest“down home” customer service that I received........Thank you

Ordered 12 pecan trees this past spring. Only one lived. When I called the company didn't get much help. Must send trees back , at our expense, with receipt and credit card receipt.