Comments regarding Thompson and Morgan (US)

The link to their website takes the gardener to Gurney's. Warning! Take appropriate measures (integrated pest management) to avoid business with this company. No longer the Thompson Morgan of yesteryear who sold a wonderful selection of dianthus and other chalk soil friendly plants.

Please remove the description provided, it's false in numerous ways. This is now a shell of a company without anything of real value to offer. It's retreated to the UK and even that company is a mere shadow of what it once was.

When I asked for a catalog (by e-mail), I got an e-mail saying it would be sent shortly. That was over one month ago. When I came here, I found that they are now part of the GardenAlive/etc. group. I think I will have to look elsewhere for the seeds I want.

It would be nice to know what happened to T&M US. I used to order annuals and perennials from them and appreciated the quality, variety and customer service. Over the last two years, their website inventory has gotten smaller, until now they have maybe 10 varieties of seeds available. It seems ridiculous that they even have a website with so little to offer. Disappointing.

Unfortunately, Thompson and Morgan in the USA and in Canada is in 'name only' -- if you look at the website, it's Breck's, d/b/a. d/b/a means "doing business as" without any legal connection to the T&M company in the UK. They appear to be using the name without the consent (or denial) of Thompson and Morgan in the UK. It's a good company in the UK. It's a classic example of businesses cashing in on a good name, and then unable to deliver, or worse, ripping people off. I have emailed T&M UK and all they say is "we don't send to Canada, you must work through T&M Canada" ie. They don't actually care that their good name is being trashed in Canada and the USA. Used to get great seeds through T&M - variety differences and stuff that would be great to start in a greenhouse. But, that's finished. Junky catalogs are all you get now.

What on earth is going on with Thompson and Morgan US?
The website is steadily diminishing in stock. I used to get the catalog (coveted by my fellow gardeners) and have ordered in the past but now they say that you "must" order from T & M US. There is almost nothing to order! Does anyone know what is going on with this company? It is a shame because they are an excellent source. I haven't rec'd a catalog in 2 years. I reside in the eastern US.

Posted on June 4, 2012, updated May 12, 2014
I ordered late but received my order promptly, correct, and in good condition. All were discounted near end of season so I believe I got a great deal!

"On Jun 8, 2012 4:11 PM, Thompson and Morgan (US) responded with:

Thank you, we appreciate the feedback."

My question is "Is Thompson & Morgan" still in business? I just tried placing an order with them. I couldn't find my catalog, so I went back and duplicated my 2013 order. Eleven items, total, all flower seeds. Seven were "out of stock!" Two - off Express Order - were "Not Found." Only two were available. Incredible! This is early March, 2014. The height of gardening/seed starting season. If you don't have seeds now, just what is going on? Twenty years ago I ordered almost all my flower seeds - and it was a lot - from T&M. Since they sold the U.S. business to Gardens Alive it has gone rapidly downhill in selection and customer service. I would no longer recommend them. A sad state of affairs.

Really frustrated with this company! I ordered many packets of seeds during their 99 cent sale. They immediately cancelled 10 items, saying they were out of stock. A few days later, they were "on sale" at more than 99 cents. I ordered on Aug 21, and here it is over 5 weeks later and I still haven't received all my order. Six packets haven't even shipped yet. Yeah, yeah, I know it's not like I need to plant them tomorrow, but I have better things to do with my day than track my seed orders.

"On Sep 30, 2013 9:44 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information and check on delivery of your order."

Why do I not learn? I told myself I would not order from T&M again especially from their seed sale. Recently I ordered 11 seed varieties and when 2 packets arrived the shipping papers noted that 5 of those ordered were out of stock. A few weeks later I received an email stating that another variety is no longer available. And today I checked the website for an update on the rest of the order and found out on the order status page that the rest of the order has been cancelled. I think I should just get off their email list and cancel the mailing of their catalogue. I paid shipping for two sale seed packets? What a joke! I can find most of their seeds elsewhere and will!

"On Sep 30, 2013 9:43 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. I apologize for the problem with the seeds. I will have one of our customer service representatives contact you for your account information."

Ordered 7 flower seed packets on 7/7/13. Via email 7/16/13, I was notified that 4 of the 7 packets would be mailed between 7/15/13 - 7/19/13 and that the remaining 3 would be mailed between 7/22/13 - 7/24/13. I did receive the 4 seed packets. Never received the others, so I decided to check my account to see what happened to the others. The account said the remaining 3 were cancelled. No explanation, no email notification. I guess if I hadn't checked their website, I wouldn't have known. I called their 800 # and "Cindy" apologized and said, "I don't know why they don't notify". Really this isn't the way to do business. I also mentioned that I wouldn't have ordered only 4 skimpy filled seed packets for $3.95 shipping. I kindly told "Cindy" that I probably wouldn't be ordering anything else because this isn't the first problems that I've had with T & M.

"On Aug 1, 2013 4:20 PM, Thompson and Morgan (US) responded with:

Thank you for letting us know about the problem with your order. I would be happy to have one of our customer service representatives contact you for your account information and help you with this order."

I have ordered from T&M in the past because they have items I have been unable to find other places and have always been happy with their products and service. I recently placed another, rather large order and received it promptly, but when I started to plant some of the seeds, I was not happy with the packaging. Very tiny seeds placed inside the hard to open envelope without the benefit of a smaller glasine envelope. I lost several seeds because of trying to wrangle with the packaging and seeds are becoming more and more expensive so I was not happy.
I contacted CS at Thompson & Morgan and the following morning not only did I get an apology, there was already a replacement order on the way. Very good CS. I am still hoping they reconsider their packaging. By the way, not all the seeds were packaged this way, so I'm not sure how that works.

"On Feb 19, 2013 10:50 AM, Thompson and Morgan (US) responded with:

Thank you, we appreciate you sharing and we will always do anything we can to make it right."

Posted on February 12, 2011, updated December 27, 2012
Ordered from T&M last year without a problem. Shipping could have been quicker, but I received my order in plenty of time to start my seeds early in my "basement greenhouse".
I will order from them again. Good stuff.

"On Feb 15, 2011 12:46 PM, Thompson and Morgan (US) responded with:

Thank you for the feedback. We appreciate the information that is given to us as we use what our customers tell us to better improve our service. "

I used to order a lot of seeds from T&M and most of the time, they had full color pictures of the plants and instructions on the back for the seeds. In addition, I like the added touch of a sealed packet with date and lot code.

Now, having ordered some sweet william, there are no pictures on the packets, just some generic packet. The instructions and info look like they were printed with an inkjet.

And on top of that, no sealed packet anymore to protect them from drying out. Have no idea what success I'm going to have with these seeds.

They may not have as great of selection, but check out Harris. They may not have flashy packets but they are sealed packets.

"On Nov 28, 2012 10:21 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. We will definitely take your comments into consideration, but at this time the seed packets will not have the pictures or foil packets."

I worked for this company in the USA Operation in Jackson, New Jersey for over 10 years. The company was a great place to work at first, but changed drmatically along with their products.
First the company was sold to International Garden Products, who killed the company. Releasing top horticulturists, and then releasing top customer service and warehouse personnel. The plan was to take a small success and grow it much larger. That destroyed the niche of the perfect and professional gardener the company sought to have.
After a flawed strategy of trying to make the company into another Burpee, thus destroying the uniqueness, it was sold back to the T & M family.
A year or two later, more lay-offs, terminations and the selling of the company once again.This time to its' present location in Indiana. The catalog is informative and educational, but the products are returned and sold again year after year,hence the foil packaging.
I'd keep the catalog as a resource, but buy elsewhere!

"On Aug 24, 2012 11:55 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. The company is under new ownership and we pride ourselves on our products and our service. The seeds that are returned are sold for a reduced price at our outlet center. The seed that is in our catalogs are shipped in foil packages. "

Posted on April 6, 2011, updated July 6, 2012
Posted on February 19, 2011, updated April 6, 2011
This is another very reliable website for seeds. They have a lovely site and very unusual and pretty flower seeds. I have never had a problem with them. They are fast and have wonderful stuff. I have been shopping with them for several years.

"On Feb 21, 2011 8:18 AM, Thompson and Morgan (US) responded with:

Thank you so much for the wonderful feedback. We do our best to provide the best service possible for our customers. Happy Gardening!

I've been a happy customer of T&M since 2006. Am a bit dismayed to read all the negative ratings here. Granted I only buy vegetable and herb seeds, almost never flowers, but I've been very happy with their seeds and their service. Am particularly delighted with their seeds and seed selection from Italy, (herbs, beans, kale, tomatoes, eggplant, etc.), they germinate well and produce vigorous, happy plants. Also have a soft-spot for their seeds from the UK. Keep up the good work, Thompson & Morgan.

Posted on June 8, 2012, updated June 8, 2012
Posted on March 31, 2010, updated June 8, 2012
I ordered something like 14 packets of seeds from them this year, and had no problem with germination on what we've sown so far, with 2 exceptions - salpiglossis and lupins. The stained glass flower is relatively difficult to grow, but lupins shouldn't be - of 40 seeds, 6 came up and I did soak them overnight - the 6 I got are lovely and healthy, and cheaper still, than buying the plants...

My main beef with this company is that the phone staff is a bit abrupt and email replies might never come. And it took 3 weeks to get my second order. And the seeds are very pricy and shipping is $6.95 no matter if you order one packet or ten. And the site will accept a coupon code and then suddenly when you check out, the code is forgotten/won't take.

They are/have moved to Indiana this winter/spring, so maybe that will make a difference in office...

I'm not sure I would recommend to a friend, but I might order from them again.

"On Apr 9, 2010 2:21 PM, Thompson and Morgan (US) responded with:

We appreciate you taking the time to post. We are always here to answer any questions you may have or assist in any way we can. Please accept our apology for the inconvenience."

I have ordered from this company many times. Their seeds are advertised as "mixed" or certain colors but they usually aren't like the pictures...
1) Asclepias 'Gay Butterflies' mix - They show these on their site with bright reds in them. Not one out of several packs was red. The photo makes it look like the dominant color.
2) Rudbeckia 'Cherry Brandy' looked a bright red on the catalog. Not one bloom was that color. Most were an ugly brown color.
3) Echinacea 'Magic Box' was advertised as a mix of colors with yellows and oranges, etc. All were pink in two packets I planted. Others posted about this in the Coneflower forum. Nobody got a color other than pink.
This company should test their seeds and not continue misleading the public after they are told of the issues. They still are using photos they know are false representations of what their seeds will produce.

"On Mar 20, 2012 3:31 PM, Thompson and Morgan (US) responded with:

Thank you for your posting. A customer service representative will contact you for your account information. We will send along your concerns to our Marketing Department."

In January 2012, I ordered over $68 of seeds from Thomson &Morgan. Only a portion of the order arrived a few weeks later. This week I contacted their customer service department to find out when the balance of my order would be shipped. In my email, I attached my Shipping Confirmation email received from them along with the original order - which clearly shows that I did not receive all my products, nor their "free gardening booklet". Last night, I was advised by email that I received all my products with the original order. If I had received all my products, I wouldn't have contacted them! Today, again I have attached their shipping confirmation email so they can compare to my original order.

Very unreliable company...in the future I will stick with my local greenhouses for seeds, at least I will be getting what I paid for.

I should have checked the online reviews before I placed the order, there's way too many red flags.

"On Mar 13, 2012 10:23 AM, Thompson and Morgan (US) responded with:

Thank you for posting and I apologize for the inconvenience. A customer service representative will contact you for your account information and check on the rest of your order for you."

Posted on February 3, 2012, updated February 21, 2012
Posted on January 26, 2012, updated February 3, 2012
I also ordered seeds from T&M (right at $100.00 worth) and was very displeased with what I received from them. Many of the small seeds are sent loose in their package and are crushed and stuck under the sealed edge of the package. It appears that the package was sealed over some of the tiny seeds. It used to be that they would put small seeds in a paper insert so that they would be protected from this type of damage and so you could easily locate all the seeds without tearing the seed package apart and into pieces. Further, of the 3 seed packs that I've attempted to germinate seeds from so far, less than 10% have yet proven to be viable. I notice, too, that now my Michigan Bulb Customer ID is the same one they use at Thompson & Morgan. Apparently they have joined together in some way. This in itself is not a problem if they provide seeds that will grow and deliver them without making them into dust first. Paying $3.99 for each seed packet and receiving this @#%$^ is unacceptable. Beware!

"On Jan 27, 2012 9:24 AM, Thompson and Morgan (US) responded with:

We appreciate you letting us know about the problems with your seeds and apologize for the inconvenience. We will be happy to reship them to you. A customer service representative will contact you for your account information and take care of this for you."

I have been ordering seeds from T&M for several years. I have had very good sucess with germination, and been very satisfied with the outcome of the plants. They have always had great customer service if I had a question and I have never had a shipment lost or damaged. They will continue to be my number one souce for seeds.

"On Dec 30, 2011 9:27 AM, Thompson and Morgan (US) responded with:

Thank you so much for sharing your experience with us. Happy Spring to you!"

I ordered some seeds (around nine packets) from this company during a sale last year. They got here in a timely manner and were nicely packaged. I wish they would show color illustrations on all the packets. I had fair success with the seeds despite their rating here on the watchdog and I think they deserve better ratings. If I had known what experience others had had with T+M's seeds, I would not have bought from them, but I was pleasantly surprised that I did have good success. I do prefer heirloom and organic seeds, so this year I am planning on buying from companies like Diane's Seeds and Botanical Interests. I was slightly disappointed with the number of seeds in the packets, but because I had good success, this does not matter much. This company seems very fickle, though is good for those on a limited budget. One of the packets I ordered was backordered or so the email said. On the website though, the seeds were in stock. This was confusing. Although I had good success, I will order seeds from more worthy companies in the future.

"On Aug 10, 2011 10:57 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback, we appreciate you taking the time to post. I also want to let you know that we do offer some organic vegetable seeds as well as a variety of heirloom seeds. Please check us out again, we do offer top quality seeds and service.
http://www.tmseeds.com/category/s?keyword=heirloom
http://www.tmseeds.com/category/Shop_Organic_Seed"

I just received a shipment of "easy starts", and it was a total disaster. Ordered 3 types of plants. First type was half dead, spindly and weak, second was completely dumped out of the cells and was received as a mushy mass of soil and plant material that couldn't be salvaged. Third type was just completely dead. Even if they had survived the shipping process, the plants were ridiculously small. Very disappointed in T&M.

"On May 30, 2011 9:14 AM, Thompson and Morgan (US) responded with:

We apologize for the problem with your plants. A customer service representative will be contacting you for your account information and take care of the problem for your."

I'm a very experienced gardener since childhood and rarely have problems with growing plants. Last three years I've been making big orders from Thompson and Morgan, since I visit UK occasionally and I liked the variety of choice. Now it's the third year that I'm consistently disappointed with the quality of the seeds, even with the best care that I give them. Very low viability and the plants that come out are usually weak and slow growing, except for the most common and easiest to grow plants. Some of the seeds I ordered twice and never had anything come out. I feel very frustrated with spending a lot of money for such low quality.

"On May 25, 2011 12:34 PM, Thompson and Morgan (US) responded with:

Thank you for your feedback and we apologize for the trouble with the seeds. A customer service representative will contact you for your account information and we can have the seeds reshipped to you."

Posted on May 13, 2011, updated May 22, 2011
I sent an email to T&M US and received no confirmation and no reply, so I'll post my complaint here. Like many others, it seems, I've purchased seeds twice in a row for Tinkerbelle Nicotiana that have not germinated. I've grown them for years so I know what I'm doing but when not one sprouts, it's not me, it's the seeds. Not sure what happened to this company, they used to have good quality seeds, now, not so much. Of the ten mixed color Echinaceas I planted, only four have germinated, not much joy there either. The sweet peas, they seem to have made it, so far.

"On May 13, 2011 2:17 PM, Thompson and Morgan (US) responded with:

Thank you for letting us know about the problem with your seeds. A customer service representative will be contacting you for your account information. We will pass this onto our quality department."

I placed my order on March 1, and received my first part of the order on May 2, and then one packet on May 18. Half of the order is estimated to be delivered August. These are seeds, and I can't see a reason to not have seeds on hand for the orders. I also ordered starter plants and the delivery date keeps changing with the latest being June 6. I had placed orders from 3 seed catalogs and received the orders from the other two companies within a week. I had planned a garden around these orders, and wasn't able to do it. I won't order from this company again, or any company affiliated with them.

"On May 20, 2011 9:24 AM, Thompson and Morgan (US) responded with:

We appreciate your feedback. A customer service representative will be contacting you for your account information to check on your order for you. We apologize for the confusion."

This spring I ordered seeds from the USA Thompson and Morgan's. I was surprised to find Michigan Bulb Company trying to get money from my account. I would never order from them as a friend had trouble with a fall bulb garden. When I called them(MB) to find out what was going on, after some initial confusion it was found they are a Thompson and Morgan company and the name Michigan Bulb had been sent to my account in error.
I wanted people to be aware the two companies are connected.
The person I spoke to on the phone was helpful and polite but the company(MB) doesn't have a free number so I paid for it.

"On May 12, 2011 7:48 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback and we apologize for the confusion. Yes, Michigan Bulb is one of our sister companies, with the same owner but the facilities for these companies are completely separate.
"

I have ordered quite a few flower seeds this year and am very pleased with the germination I've had with the seeds from TM. I've ordered from them for about eight years and have ordered many different seeds that were not available in the US at the time. I like their inner envelopes in the packets to keep the seeds fresh and really use their seed germination booklet, a must for seed sowing. I will continue to order from TM.

"On May 11, 2011 9:07 AM, Thompson and Morgan (US) responded with:

Thank you so much for sharing your experience with us. We want our customers to receive the best possible product and service. Happy Gardening!"

Bought 8 pkts of various Thomson & Morgan veg seeds on the 15th Mar 2011.Next day i put about 30 tomato and brocolli seeds in compost tray .Only 2 out of 30 tomato seeds germinated and about half the brocolli seeds, all of these were weak , spindly,and lacking viguor.,like you would get with very old seeds.
The owner of Clonroad Garden Centre Ennis refused to take them back,when i phoned him and suggested i didnt sow them properly even though ive been planting successfully since i was a boy.im now 60!.He also made an excuse that it was too late,This is only April 13th 2011.
This is my first time trying T& M seeds.Never again! I dont have any confidence in their seeds.,Beware!buy them only if you like being dissappointed!

"On Apr 16, 2011 8:08 AM, Thompson and Morgan (US) responded with:

Thank you for sharing your concern about the problems you had with your seed. A customer service representative will be contacting you for your account information so we can locate your account with us and reship some new seeds to you."

Posted on April 2, 2011, updated April 10, 2011
I am happy with the germination so far, good success. However I felt I was short-seeded with the number of seeds in the package. They were not always the amount indicated on the package.
Is this normal with seeds?

"On Apr 5, 2011 2:57 PM, Thompson and Morgan (US) responded with:

We appreciate your feedback. A customer service representative will be contacting you for your account information and have your seeds reshipped to you. You should definately receive the amount of seeds indicated on the package."

They still have varieties I haven't seen elsewhere. But I miss the old catalog. They're leaving out information I used to depend on, like whether a plant is toxic or poisonous, and how difficult seed is to germinate. (I especially miss the "direct sow" emblem, though that was only used for a couple of years.)

On the website, where are the indexes and A-Z listings (especially the one by botanical Latin name?) Why is it so difficult to view, e.g., all alyssum varieties together?

Why are there only three sugar snap peas? Are they leaving out varieties that are sold out? I understand that those listings can't generate immediate revenue, but it makes a difference to customers. I want to know whether I need to order earlier next year to get the ones I want, or order from a different seed company.

To sum up: used to be a wonderful seed company, beautiful flowers and great information. The flowers are still beautiful, but the information isn't what it used to be, and I'm darned if I can figure out why. Isn't the point of a website, in particular, that you don't have to leave out information for lack of space?

"On Apr 5, 2011 2:55 PM, Thompson and Morgan (US) responded with:

Thank you for bringing this to our attention. I will definately pass along your comments to our web department. We always appreciate your feedback."

It was a rainy day here so I decided to do some seed shopping. Per an email I received they were having a huge sale on seeds. I happily spent nearly 2 hours perusing the website, filled up my cart and was inputting my cc info and shipping info... then I decided to go back and increase a few of the varieties because they were such a great deal.

I updated the cart and when I continued to the payment portion of the checkout, all the seed prices had reverted back to their 'normal' prices.. most of them double the what the sales price had been. I kept trying to use the 'back' button, even totally cleaned out my cart and re-added the purchases but no matter what I did the prices remained the original prices.. NOT the sale prices that had shown only an hour or so before.

I finally gave up after getting completely frustrated. I would have loved to have made my purchase and I'm not sure what happened or how/why the prices would revert back like that so quickly. Has anyone else ever had that happen?

:(

"On Mar 31, 2011 8:24 AM, Thompson and Morgan (US) responded with:

Thank you for your feedback. We appreciate you letting us know so we can take care of the problem on our website. A customer service representative will be contacting you for your account information so we can place your order for you with the sale pricing."

I used to love this company, and shopped with them every year, but this year, their online catalogue will no longer ship to Alaska. Some local garden centers do offer small T & M seed racks, but not the full selection of their catalog. I'll be boycotting them as long they don't want my Alaskan business. Phooey!

"On Mar 16, 2011 8:11 AM, Thompson and Morgan (US) responded with:

Thank you for feedback. Unfortunately due to the high cost of shipping as well as long transit times we are unable to ship to Alaska at this time.
"

I've been ordering from Thompson and Morgan for the past 15 years.

They won't let me order anymore. In fact, no Alaska orders are accepted.

My negative experience started in October, when I asked for a catalogue online. No response. I asked for another catalogue about six weeks later. Again, no response. Just before the new year I spoke with a customer service representative, who promised a catalogue soon. After seeing nothing, I called this morning (3 Feb 2011) and spoke with another customer service representative. She was about to place the order when I asked to make sure that the catalogue wasn't accidentially sent to Alabama or Arkansas, which is a common mistake.

She came back on the phone to tell me that the company is no longer taking orders from Alaska (or Hawaii). There was no explanation. She was polite, and gave me the address of someone in charge of these things in Lawrenceburg, Indiana, but the new policy is baffling.

Apparently the company can send seeds to the far reaches of the Norwegian arctic and to the Yukon Territory, but it can't send a packet of seeds to Alaska.

What a stupid business decision. I'm an avid gardener who spends literally hundreds of dollars every year on seeds. I can understand not sending bulbs or trees this distance; the decision not to send a packet of seeds is indefensible. I have grown many Thompson and Morgan seeds in the past - their geranium offerings are superb - and they have decided to reject a customer who wants their product. Absolutely stupid.

There are dozens of seed companies that happily send me seeds every year, including companies in Europe. I might even go through the pain of having my sister in North Carolina get a catalogue, send it to me, then have her order it online and mail it back to me. However, you'd think that a company interested in profitability would give a damn up front.

I'm pretty sure there are some surprised Hawaiians out there, too.

I placed a phone order with T&M on 1/10/11. My order arrived on 1/18/11, rather speedy considering that my area was nearly paralyzed by snow and ice for over a week.

T&M has been for years one of the companies I order from. Last year, after the company was sold, I didn't order, because I thought the new ownership might not improve the service and product. When the 2011 catalog arrived (now a magazine size edition compared to the old paperback size), I read it very carefully.

As far as I can tell, some of the symbols over the seed listings have been changed. No longer will a customer know if a plant is easy to raise, unless the description says so.
However, overall the details are good, and the pictures are top notch.

T&M is for me the go-to place for unusual seeds. I've ordered cycads and adansonia seeds (still have one baobab tree in a container!) and several other seeds I've never seen anywhere else. Germination is usually good, some seeds remain viable for years, but I refrigerate the seeds immediately and keep them cold until just before sowing. A few seeds didn't sprout - the cycads, for instance.

Customer service is usually good, and delivery is usually speedy, I don't recall any severe problems. When I did have a problem it was solved with either replacement or credit.

I noticed my new order was shipped in a small, flat envelope. The seeds were ok, but in the case of large seeds (like the sweet peas I ordered) damage might occur through rough handling. A padded envelope is definitely better!

One thing I really like about T&M is that the company refrains from cutesy additions such as pictures of the crew or satisfied customer blurbs praising the product and service.
Frankly, I don't really care who works at T&M (or any other seed seller), and I don't like it when a catalog touts itself even more by publishing customer feedback. After all, good service and products should be the norm, not the exeption.
Why should I care if Mr. A.Z. from Norway is very happy with the seeds/plants/service he received? Does that guarantee I will receive the same? Feedback is good for forums like this one, but has no place in a catalog. Some of the worst ranking sellers print the most favorable blurbs!

Some sellers really need to review their catalogs and cut out the maudlin sentimentalities, self-aggrandizing statements in the forms of customer feedback and bible verse studded ads. T&M sells flowers and vegetable seeds, some plants, supplies and books, but no philosopy, theology or lifestyle advice, and I like it!

So, in conclusion, T&M will continue to get some of my business. I don't buy much, and the seeds aren't cheap, but when what I want is available, I get it. I will plant the new seeds and report later, if anything unusual occurs.

I have ordered from T & M for years. My seeds always arrive in a timely manner, as they did this year. The seeds germinate well whether I start them in my greenhouse or sow them directly.

"On Jan 18, 2011 10:33 AM, Thompson and Morgan (US) responded with:

Thank you for sharing your experience with our seeds. We appreciate the feedback. Happy Gardening."

I think T & M has "outsourced" their customer ordering service. I had to call the company because I did not get an email order confirmation....was told one would get sent to me right away...did not happen.....called again...did not happen.....finally an email was sent that my my order was shipped....this shipping confirmation was all messed up.....I called...they said to wait til my order came in....It was delivered and 3 items were back ordered.....1 item was missing.....and 2 items I did not order were in the package of which when I opened up the Zinnia starlight (which I did not order), the package was empty! I emailed the company to complain & thoroughly explained my experience. The email that came back said that the order was already shipped and that what I said was missing was actually in the order. Did I not just email and say to them that it was not there???? Am I speaking English and you do not understand? I always loved their variety of seeds, but I must say, that I will no longer be ordering from T&M again! I have unsubscribed to their site and hope that the rest of my order shows up!

"On Jan 13, 2011 10:42 AM, Thompson and Morgan (US) responded with:

Thank your for your feedback. I apologize for the trouble with your order. A customer service representative will be contacting you for your account information and make sure your order is taken care of."

I tried to order from Thompson@Morgan U.S.They said I couldn't order from them and told me I had to go to the Canadian site and order.The problem is they don't have the seeds I wanted on sale on the Canadian site.They should never have the U.S and Canadian site linked because the Canadian site is 10 times the U.S price.The dollar is almoust at par so why should I pay 10 times the price.
poffcanada

"On Sep 3, 2010 2:20 PM, Thompson and Morgan (US) responded with:

Thank you for your feedback. You raise a good point - why two sites? It can be confusing to see two sites from the same company, selling many of the same products, but because of shipping, cost, and inventory issues that arise when selling into Canada, we have to keep the US and Canadian sites separate. From time to time, we offer sales specific to individual websites based on product availability. Those sales do not apply to other sites, despite their shared brand name. The prices are set at the beginning of the selling season, and do not fluctuate with volatile currency exchange rates. Thank you for your understanding."