Comments regarding Old House Gardens - Heirloom Bulbs

Just a note to let you know that my bulb order from Old
House Gardens arrived yesterday in excellent condition.
This is the first time that I have purchased fall bulbs
from them and I couldn't help but notice their quality -
large size, blemish/disease free; wonderful!

And, as always, their personal notes made me feel like a
special customer. Not only did the cannas that they sent me
keep me "entertained all summer", they are still
entertaining. After getting them started in small pots, I
transplanted them to large clay pots and put them on
display around our pool. They started to bloom in July and
have never quit!

These folks (and Charlie) know what they are doing!!

I've placed at least 5 orders with OHG and have been consistently impressed with their products and great personal service. Their enthusiasm and professionalism can't be beat!

In a day when it's hard to get a grocery store clerk to make eye contact, OHG is a gem. Not only are their bulbs rare, but their passionately personalized service is also. With every order, some human touch decrees that i am a special customer - and I would guess that tens of thousands of other satisfied folks would say the same. The bulbs are perfect, no duds, and everyone at the company is superb. Support these people! They are magnificent.

I have ordered from Old House for many years. Each order has come carefully packed with top-sized bulbs, and with notes from Scott, the owner, that make me realize he is always aware he is selling his bulbs to people who could be his friends, in addition to being his customers. In other words, he wants to give you his best. One year, some lilies did not perform for me in my garden--it might have been my own fault for neglecting to follow the very complete instructions that come with each order, but no questions were asked when I mentioned it to the employee I spoke to on the phone as I placed a subsequent order. I was immediately given credit for those lilies. I can't let a season go by without ordering from Old House. They are the greatest!

WOW! I can't say enough good stuff about my order from this company. I received it well packaged, with a wealth of information and a personal, handwritten note from the owener, Scott. Like I said in a note with my order, I only wish I could afford more! The bulbs are in perfect condition and I can't wait to see them in the spring. I will have to place my order with these guys first next year so that I have more $$ to spend with them. They are expensive, but SO worth it. I only wish that I had ordered more, and now they are sold out of many that I wished I had ordered...I've already placed my order for Spring bulbs. I will be a repeat customer, and I have already recommeded this company to other people, even before I had ordered!

I love this company! Not only do they have great bulbs, they have great people.

I ordered several types tulips, a rare tulip sampler, and Scott's fall garage sale sampler. What I received in the samplers is amazing, both in the bulbs they chose, and in the sheer amount of bulbs I recieved! I even ended up getting a beautiful tulip I had been dying to have but I had not ordered due to the cost. It was part of one of the samplers!

I was a bit worried about receiving my shipment, as I got their newsletter, which said that their last shipping day was coming up, and I had yet to recieve my bulbs. I called the company, and they were very personable and let me know when my bulbs shipped, and told me to call back if I didn't get them in a few days.

As it happened, the bulbs were waiting for me when I got home from work.

I also love the personal touch OHG has. There was a nice, cheerful note on my invoice. You can't get any better than these guys!

I've bought bulbs from Scott for years, and have always had superlative, friendly, knowledgeable service. The bulbs themselves are always high quality, and the varieties available are tremendous fun. Now our local Historical Society is graced with OHG bulbs each spring, with plans afoot to add more. I wholeheartedly recommend OHG to anyone who loves flowers, history, or both.

I am greatly impressed by Old House Gardens customer service.

I subscribe to the OLG on-line newsletter (which I recommend -- they only send occassional e-mails). The newsletter always encourages feedback. I decided to tell them about the daffodils that I attempted to force indoors, but had no luck. Immediately they responded, suggesting that I could have a credit or refund. Since the bulbs were still good, I didn't bother to follow-up. I figured I would just plant them outside in the fall. But about 8 weeks later, I received a phone call saying they were going to send me a refund! What service!

After a discussion with Denise, I accepted the credit towards some new bulbs -- this time with her helpful advice.

OHG really wants to please their customers. I strongly recommend them.

This is the second year that I've ordered spring-flowering bulbs from OHG, having discovered them through a newspaper article. I was astounded by the size and quality of the bulbs, and the flowers which bloomed this spring. The comparison charts in their catalog and on their website made it easy to plan the planting to accommodate plant height and timing as well as color. I had new blossoms to anticipate for nearly four months! In addition to ordering specific bulbs, I also ordered several Garage Sale Samplers. Opening them is truly like Christmas in October, because of the diversity of the bulbs that are included. (If you order more than one sampler, it expands the choices, because the orders are hand-assembled and you won’t get three boxes that are the same.) They also give you several alternatives if they are unable to fill your order completely due to crop failure or other issues. Here are my two favorites: they will substitute if you give them permission (always with increased value) or issue a credit slip plus 10%. Their website is very easy to navigate and full of web-only specials, and they respond promptly to e-mails. Phone conversations have also been helpful, and the personal notes included in the order are a bonus! Their e-mail newsletters are also a great read and have links to other fascinating sites. (The shared communication with a relative of Irene Copeland was one of the best.) I would highly recommend OHG; superior products and superior service--and did I mention how beautiful their catalog is?

Wow! What a great experience ordering from this company. I just received my first order from them and the bulbs look amazing. The hand written note on my invoice was a nice touch. They made me feel like family. Highly recommended.

After two years of patiently answering my questions, Old House Gardens recently received their First order from me. The bulbs arrived with a handwritten note reminding me that they are Happy to answer my questions, with or without an order. The directions which came with my gorgeous, obviously hand-picked bulbs, were Thorough & Excellent. I mean The Best I've ever seen. OHG also invites Your advice, a practice I find both humble & wise. In addition, the history offered on each bulb is fascinating. The catalog is a gardening primer in & of itself (plus Gorgeous). Can't wait to see my Spider Lillies in bloom. These folks are the Best! It doesn't get any better.

Bulbs are always great. They are insect-free and always arrive
at the proper planting time. I have ordered from your company for many
years and am never disappointed. A personal comment is always written
on my copy of the order that arrives with the plants. The personal touch
is a real plus for me. If I could put a plus mark after the word "Positive"
above, I would. I was so impressed with the Byzantine gladiolus I received
last year, I just had to order another one. Looking forward to spring when
those first Snowdrops and Winter Aconites brave their way through this
Ohio snow. Thank you for being a dependable company always.
Elaine Snively

Old House Gardens catalog offerings are memorably historical, bulbs and tubers of top quality, communication both ways sterling, love of gardening obvious. Received order in time to plant in a zone 3 garden in Wisconsin. Thanks!

I am a long time (more than 10 years) customer. I could echo many of the other comments about excellent service, integrity, a commitment to preservation of old varieties, etc but I thought I might add to the list of OHG virtues.

1) The bulbs are guaranteed to be the variety that is advertised or else your money will be refunded. If you collect certain bulbs or are trying to duplicate something you saw in a book, you know how frustrating it is to think you have ordered the right variety only to receive a "close" substitute without any indication until it blooms.
and
2) The bulbs arrive in excellent and pristine condition. Never have I found a hint of mold on any bulbs received from OHG.

I have been totally satisfied with all my dealings with OHG. The staff is knowledgeable, friendly and passionate about their wonderful bulbs! I would recommend them to anyone who wants to deal with honest people who sell the highest quality products.

Probably the best mail-order gardening company I have worked with in my 25 years as a nationally-sydnicated garden writer. Scott and his staff are absolutely passionate in their "calling" and this shows with what they offer, the catalog, pricing, support and so on. I especially like that they offer bulbs that are unusual, rare or not so popular with the "big guys." This gives us an unusual garden and helps preserve some of the past.

Excellent customer service - very prompt communication via email. Very helpful with my questions.
Just received my latest order - lots of lilies - some of the LARGEST, nicest bulbs I have received. I recommend OHG highly.

It's been said before but if I could order from only one mail order garden source it would HAVE to be OHG! I was just interviewed for a feauture article in our local (Lincoln NE Journal Star) Sunday home and garden section about bulbs. I talked endlessly about OHG and their wonderful catalog and bulbs because I have NEVER had such a positive experience with a mail order source! The customer service is truly incredible, the staff knowledgeable and will do anything to promote customer satisfaction. And their selection and the quality of their product is beyond compare. Order from them once and you'll be hooked! They are THE BEST!!! I only wish I could afford to buy EVERYTHING in their catalog!!! But there is always NEXT year!

I received my first order from this company today. I am very impressed by the size of the bulbs. They arrived just in time for Fall planting with plenty of instructions and detailed instructions; not just your run-of-the-mill. The packaging was first rate. I have no doubt these bulbs will flourish providing the critters don't get them but, i plan to use some netting for precaution. I also received some unusual books - titles I have never seen before and some history about heirloom plants. It looks like these people bend over backwards to please the customer.

Great company, great product. My Kidd's Climax (dahlia) has just begun blooming and is absolutely stunning! Lovely color, huge flowers (8+ inches across and counting!) and the plant itself, despite a very droughty and hot summer, looks very sturdy. Awesome customer service and feedback. Every time I email w/a question, they're right on it.

These are the best people! I have been buying bulbs from them for a few years now, and my garden is a joy because of it! If they think something might be wrong with the order, they contact you! And they never forget a bulb ,an order, a promise or a customer. After a recent terrible experience with a mail order garden company, I treasure them all the more.

I have ordered bulbs from this company since 1996, and I have NEVER been disappointed. Besides the unquestionable quality of their bulbs, doing busines with OHG is dealing with real human beings who have a personal stake in the company--very different from dealing with a large, impersonal company. I have heard Scott lecture, and his enthusiasm for his mission is contagious.

I just love this company. I have placed both fall and summer orders for many years, and always look forward to receiving the box - it's like getting a present from an old friend. I particularly enjoy the surprises I get with Scott's garage sale samplers. Even when things don't thrive (I'm often not the most careful gardener, and persist in trying to coax sun lovers to bloom in my shady little corner of the mountains), it's still a joy to try them out. I usually get totally spectacular results. The elephant ear from last year that I carelessly tossed in a box in the basement for the winter couldn't wait to push out new foliage when I put it out in the spring and is positively huge. Many of last summer's cannas that I never got around to digging up not only overwintered with no special care, but made really big clumps and are blooming their hearts out. None of my big box hardware store cannas have ever done that!

I have been a customer of Old House Gardens for the last three or four years and it has been a pleasant experience. Not only do they have a wonderful assortment of bulbs, tubers and growing things, they have a delightful personal touch. I have especially enjoyed growing dahlias from them. They offered advice on storing the toes to overwinter which would, of course, have cut into the amount I would be buying from them, so you have to applaud their class act. I heartily endorse OHG products and people!

I'm another very happy long-time customer (10 years plus). My only problem with Old House Gardens is that they have so much cool stuff that every year I order more bulbs than I have time, space, or money for!

As a real afficionado of heirlooms, I find their catalog to be a useful resource. In fact, I still have all of them in a file! I also save their e-bulletins. I also enjoy their reprints of antique bulb catalogs and the reproduction forcing vases they offer. They're beautiful!

Finally, every company should have a corporate cat like Charlie. I feel I know all the folks at OHG, especially Scott and I count them among my treasured friends even though I've yet to meet them in person.

I've been ordering bulbs from Old House Gardens for ten years or so now, and have always found it to be a very positive experience. Their catalog is always interesting and informative, and their service friendly and helpful, with a very personal touch. Their bulbs are always top quality and far more interesting than anything I've found elsewhere; many of the older varieties are more scented and hardy, and to my mind at least, look more at home in the gardens of older houses than the modern versions, and allowing me, for example, to grow a variety of lily that I know my grandfather grew. OHG is very conscientious about selling the true plant, and bulbs that turned out to be mislabelled are replaced, as are those which didn't grow well. We did do a little experiment one year, accidentally ordering the same variety of snowdrops from both OHG and another well-known catalog- the ones from OHG are still spreading happily, the others disappeared without a trace. They may sometimes be a little more expensive than other catalogs, but I have always found it to be worth the difference.

I have used Old House Gardens for two years now and have been completely satisfied with the service provided. The company gives solid guidance on the experience of othe gardeners in various areas of the US and presents straightforward information on bulb characteristics and temperature/soil tolerance. I am impressed by their willingness to sacrifice a sale if the quality of a bulb is deficient and to make right any problems which might arise. The staff is warmly courteous and informative via phone and the website is user-friendly.

I have been ordering from Old House Garden for many years and will continue to order for the following reasons: beautiful bulbs with history, fragrance and personal service from the business. I prefer to order from a small company that preserves heirloom bulbs, has an instructive, inspiring catalog / website and plants that no one else has.

I have ordered from Old House Gardens for several seasons. They are wonderful! Orders are handled perfectly from beginning to end. If I have questions they always respond and are genuinely concerned about my success and satisfaction. Whenever I speak with them or email them, it is like talking to an old friend. Keep up the good work and don't change anything about how you do business, no matter how big you get!

I received my spring order (dahlias, glads) and the bulbs came in great condition. Unfortunately, they were unable to ship one of my 3-bulb gladiolus orders ("Dauntless") due to a crop failure. The company credited me with the price of the bulbs plus 10% extra for my trouble, PLUS added 3 gladiolus bulbs of another type. Now, that's what I call customer service. This kind of service is quite rare, I believe, and a wonderful surprise. I'm already compiling my list for the bulbs I will order from them in the fall. In my opinion, Old House Gardens is tops.

I contacted the Co today about replacing some Byzantine Glads that died on me. The Customer service rep named Kit was very nice and helpful. She said they'd send me a replacement in the Fall when they normally ship. I will post follow-up then. I have every confidence I will be totally taken care of.

"

Dear Berrygirl, Thanks for letting us know that some of our bulbs disappointed you. We strive to ship the very best bulbs in the US, and we stand behind every one of them 100%. Please accept my personal apologies and have no worries! We'll send you fabulous replacements at planting time this fall. Yours, Scott Kunst, Owner, Old House Gardens - Heirloom Bulbs

"

I can not say enough good things about Scott and his crew at OHG. While renovating my 115 year old farmhouse I decided that I would love to bring back some "originality" outside as well as in. Everyone at OHG is so very helpful and have just a wealth of information. I buy from Scott on the average twice a year and have certainly been spoiled from buying from anyone else.

The bulbs are just wonderful and when in bloom gorgeous!

Many kudos to this group on their outstanding customer service:)

Excellent product.

Superb Customer Service.

I have ordered from this company at least four times and they are the best customer service organization I have ever dealt with and their products are outstanding. Always a nice personal touch with each transaction. Wish there were more companies that followed their lead.

Had my first purchase experience with Old House in late summer for fall planted bulbs. I love their catalogs - so informative, but their website is even better.

Very happy with my bulbs. All were healthy large sized bulbs. Excellent email communication as well.

Look forward to many more orders with Old House Gardens. Highly recommend.

This is a wonderful company that really cares about their products and customers. By selling bulbs that can't be found elsewhere and spreading the love of heirloom bulbs, they are providing a wonderful service to gardeners everywhere.

When making my purchase last fall, I had to call them when I thought my plants had not arrived. I later found out that the post office had them, but never got back to Old House Gardens to let them know. They mailed me a handwritten letter, wanting to confirm that my bulbs arrived, and seemed to genuinely care that I received them. When I called to confirm, they were also happy to answer questions I had about planting the bulbs a little late.

I was very impressed with the quality of bulbs that arrived and their wonderful customer service, and I would recommend them to anyone.

Excellent customer service and prompt delivery. My only issue is that they can't ship what I need to Arizona when I need it because our seasons are essentially backward from everyone else's. But that's my problem not theirs - I guess I just need to plan ahead.

I will definitely order from OHG again!

It has been a couple of months since I delt with this company but wanted to make it up to them by posting this. Their customer service is one of the best I have ever encountered and the quality of their bulbs is excellent!

I tried this company for the 1st time based on strong recommendations at Garden Web. The great customer service, prompt delivery, wonderful written instructions and beautiful bulbs got me hooked immediately. (I also loved the personal note from the owner). I was so pleased I placed a second order before the 1st was even in the ground. If they continue to live up to their reputation I know that I will be extremely please this spring as well.

I always enjoy receiving my bulb orders from OHG, both for the bulbs I ordered (always healthy and fat) and for any of the bulbs I may have suggested as substitutes (usually they send extras!). I especially enjoy the personal touch their orders receive and the very welcome planting details provided. I've found their bulbs to be of the highest quality and the flowers from the bulbs to be the best colors. I would recommend them to anyone.