Comments regarding Singing Tree Gardens
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Comments:
| Rating | Author | Content |
| Neutral | proserpine (12 reviews) | On Jun 20, 2025, proserpine Commack, NY (Zone 7a) wrote: Over the past 5 years, I have placed three orders with Singing Tree. The results have been mixed, but the most recent one has been positive and so I am summarizing all of the orders under a Neutral heading. |
| Negative | SmallSeedsCo (20 reviews) | On Jun 14, 2025, SmallSeedsCo Warren, MI (Zone 6b) wrote: I order a lot of mail order plants, and unfortunately, this has been the only mail order nursery I would not recommend to others or to clients - due to their lack of proper packaging and terrible customer service. They do not use boxes that have holes for ventilation-they used reflective insulation inside a box with no holes and it’s killing plants- and their customer service is awful (cannot emphasis this enough). So here is my series of events: |
| Negative | Cliviaman (11 reviews) | On Sep 16, 2023, Cliviaman Chagrin Falls, OH wrote: A Lophomyrtus they sent me has scale. Plant quality was acceptable. Would not recommend. |
| Negative | Bailey18 (1 review) | On Jun 3, 2021, Bailey18 Fremont, CA wrote: I ordered what was supposed to be a 2-3 year old dwarf conifer from Singing Tree Gardens & Nursery online. The plant and shipping came to be a little over $80. What I got in the mail was this dead thing with limp drooping branches. Some of the branches were shriveled too. They used packing peanuts to try and hold the limp branches up. I've never seen a nursery use packing peanuts before. I guess it's a trick they use. The soil they use seems to hold way too much water and doesn't drain as well as other responsible nurseries that specialize in conifers. The pot was heavy and saturated with water, more than it should be for a conifer anyway. It probably died from root rot and then they shipped it off to me. After reading other reviews it seems to be a common thing they do . The staff is unresponsive and they don't offer refunds or anything like that after they get you. I had a pretty big plant order planned for them too but after reading all the negative reviews I decided to just get the one plant to try them out. The bad reviews are all true. I've been collecting and caring for dwarf conifers for a little over a decade and I've never had a nursery do this. I ordered from 8 different nurseries this spring, 52 conifers in total, the only problem I had was with Singing Tree Gardens & Nursery. The customer service is bad, the plants are worse. Save your money and buy elsewhere. On Jun 3, 2021, Singing Tree Gardens responded with: "On Jul 19, 2021 3:29 PM, Singing Tree Gardens responded with: Hi Matthew - I am sorry you lost your Aries, it is a very special little pine. I see you corresponded back and forth with Sarah and you were offered 50% credit toward your next order. I'm sorry that was not a good offer for you. We are always happy to keep working toward a solution until we find something that works for everybody. Feel free to respond to our last email if you would like to do that. We do keep our refund and return policy very clearly posted on our website and all customers are asked to read it before ordering. We do not try to hide our return/refund policy and in cases like this where a plant was received alive and dies within a couple of months, it is not our policy to replace those plants that die in your care but we do review each case and do our best to work with our customers. In reviewing your pictures I see you received a live plant with wilting new growth and despite your efforts, the plant died within 3 months time. It is always sad to lose a rare plant and we are sorry you had this experience. Please feel free to contact Sarah if you want to continue working toward a solution. |
| Neutral | FingersCrossed (1 review) | On May 7, 2021, FingersCrossed Holmdel, NJ wrote: In July 2020 I purchased over $600 in various plants. Some shipped well, others not so much. I did have an issue with one plant and I agree with other reviewers, service isnt their strong suit. It took a bit to get a response and the answer was along the lines of, just put it in the ground and all will be okay... I don't really consider that customer service. |
| Negative | weimersuzanne (4 reviews) | On Apr 6, 2021, weimersuzanne Mertztown, PA wrote: I recently purchased several plants from this nursery. I emailed Sarah about what shipping method she would reccomend she advised due to the temperature and time of year UPS ground would be fine . I thought due to me being in Pennsylvania that I should use expedited shipping but I sadly listened to the advice of Sarah. One of the plants ended up with dried brown foliage and doesn't look good at all and they all had some damage. I sent three emails over two weeks without any response as to how she would reccomend handling the plants once I received them. Although two of them are hardy to my area they are coming from a much warmer climate then March in Pennsylvania . I've ordered from many companies and have never had such a complete lack of customer service. The plants weren't what I expected smaller than I expected, not in the greatest shape and absolutely no customer service I'll take my business elsewhere . On Apr 6, 2021, Singing Tree Gardens responded with: "On Jul 19, 2021 2:31 PM, Singing Tree Gardens responded with: Ground shipping to PA in March is a perfectly fine choice. This seems a good place to say to Suzanne and any and all perspective customers. Please do not order plants that are not zoned to survive where you live and then email me repeatedly asking how to successfully grow them in your home or garage. We do not recommend purchasing plants that are not zoned to live in your area. Please save yourself the disappointment and just don't do it. If you have questions about zoning, please ask. Suzanne let me know right away that she purchased plants not zoned for her area purposefully. Please don't ask me to advise you on how to grow them or tell me you are disappointed when they turn brown. We put the zoning information out there so you can make informed choices. When our listing says it will not live in your zone, we have just given you the best care tip we can: Please don't buy it, it is not supposed to live there. " |
| Neutral | ms1954 (3 reviews) | On Mar 28, 2021, ms1954 katonah, ny, United States wrote: I don't want to go "negative"; I was, however, disappointed. I ordered a couple of rhododendrons, azaleas, and a few heathers. All were much smaller than I expected. The heathers, especially, looked like they had just been transplanted from a 3 inch pot to the "one gallon" size, and based on my experience with other vendors, were a great deal too expensive for their size. The same is true of some of the azaleas. The rhodie seems to be well rooted; nevertheless, when I removed the plastic packing, most of the dirt fell away, again suggesting recent transplanting. |
| Negative | ASchudy (1 review) | On Nov 9, 2020, ASchudy Cumming, GA wrote: I've ordered from Singing Tree Gardens for about four years. During this time, I have been reasonably happy with the quality of the plants I've received. Not everything has made it, but I spend thousands a year on mail order plants so I understand the risk. I am selective about what vendors are worthy of my hard earned money. "On Nov 13, 2020 3:47 PM, Singing Tree Gardens responded with: Ms. Schudy was sent a Pinus sylvestris Bonna that was 3.5ft tall and a beautiful sparkling blue. It was certainly well rooted with lots of wonderful mychorrhizia and lots of soil visible between the roots and on the bottom of the pot. I know this because I grew the plant and chose the plant for shipping and tipped it out of its pot to wrap for shipping. I saw this again when she sent me photos of the plant. I inspected the rest of the crop and found none of them were in danger of girdling or in poor health of any kind. This is a bad review because she ordered a plant - voluntarily - and received a large specimen true to name and very healthy and she BELIEVES IT IS POSSIBLE that it will begin to die in 3 or 4 years....... Well, that doesn't seem quite fair. |
| Negative | Legoli (3 reviews) | On Oct 12, 2020, Legoli Saint Louis, MO wrote: I ordered 4 items from Singing Tree. I opened them immediately, and handled them exactly as instructed (despite the curveball the company throws - have bark mulch on hand!! The plants are grown in bark mulch and so you need to amend the soil in your hole.) On Oct 12, 2020, Singing Tree Gardens responded with: "On Nov 13, 2020 4:58 PM, Singing Tree Gardens responded with: If you receive a plant that is damaged in any way, please take a photograph and email it right away. It will make any sort of return much easier for everybody. Please read the rules for damage and returns on the website. We do make that available to everybody before you purchase anything. We do not hide it and we do not want you to be surprised by it. |
| Negative | egadsky (2 reviews) | On Jul 30, 2020, egadsky Kirkland, WA wrote: I ordered two rhododendrons and two conifers, and chose 3-day shipping. The plants shipped out on a Friday, which meant they sat in a UPS truck or warehouse in 90+ degree weather over the weekend. By the time they arrived 6 days later, the rhodies were practically dead. I emailed a photo to Singing Tree and got no response. A week or so later, I emailed them again. Still no response. Those two plants cost $50 and they didn't bounce back. I won't be shopping at this nursery again. On Jul 30, 2020, Singing Tree Gardens responded with: "On Nov 16, 2020 12:33 PM, Singing Tree Gardens responded with: I was able to find your order. You chose ground shipping for your order so that is why it did not reach you in 3 days. You did not choose 3 day shipping for this order. I see your package was delivered on the 5th day of transit which is not an excellent turn around for UPS but it is not unusual for a ground shipment over this past year. UPS had much longer delivery estimates due to the high volume of deliveries during the COVID19 pandemic. We did announce this in several different places on our website but we are terribly sorry you were caught in the high volume shipping chaos of this past year. |
| Negative | Jonavansmith (1 review) | On Jul 2, 2020, Jonavansmith Chicago, IL wrote: I placed an order in april as a special birthday surprise for someone special.after receiving my plant i noticed that a piece of the graft or brace was cracked in two.it looked like it was some kind of grafting mistake or something that they shipped anyway.i emailed shorty after as the site states if there any problems with your plant to do so and something will be done.i didnt complain about the plant just asked what method should i take to fix it I never heard back from them.now im out of 66 bucks and a disappointing bday surprise. |
| Neutral | chriscyy (3 reviews) | On May 24, 2020, chriscyy Mercer Island, WA wrote: Posted on May 23, 2020, updated May 24, 2020 On May 24th, 2020, chriscyy changed the rating from negative to neutral and added the following: The nursery makes some reasonable adjustment after I raised my concern. They do carry lots of unusual Rhode and azleas. On May 24, 2020, Singing Tree Gardens responded with: "On Nov 13, 2020 4:22 PM, Singing Tree Gardens responded with: I was really surprised to find this review after all the communicating with the customer and offering to take all the plants back and issue a full refund; an offer he refused because he wanted the plants. |
| Negative | nelson58 (1 review) | On Feb 28, 2018, nelson58 Queens Village, NY wrote: Amazed at positive reviews for this place. |
| Positive | BlackDogKurt (26 reviews) | On Oct 18, 2016, BlackDogKurt Seymour, CT wrote: I recently placed multiple orders for some heathers, heaths, and shrubs from Singing Tree Gardens. They had some selections that I could not find elsewhere and their prices were good. |
| Positive | davidrt28 (10 reviews) | On Jun 29, 2016, davidrt28 Columbia, MD (Zone 7a) wrote: Great nursery. In my experience, they only ship flawless, well grown specimens. The quality of their packing is second to none. Also they are very polite and "attitude free" when I've spoken to them on the phone, which hasn't always been my experience with some mail order nurseries on the west coast. |
| Positive | marcia2peterson (1 review) | On May 22, 2016, marcia2peterson wrote: Plants looked excellent on arrival |
| Positive | susankays (1 review) | On Feb 24, 2016, susankays Durham, OR wrote: I recently moved to a smaller place and have been looking for dwarf conifers to plant in my small yard. I ordered four from Singing Tree Gardens and they arrived in beautiful shape. I was accidentally sent a wrong plant with a very similar name to the one I had ordered. They immediately sent out the correct plant and allowed me to keep the other one as a gift. |
| Positive | ingeborgdot (3 reviews) | On Feb 17, 2016, ingeborgdot Scott City, KS wrote: I have had great success with dwarf conifers from Singing Tree Gardens. The plants have come healthy and a great root system. The plants have been a good size for the price. I have another order coming shortly and will update my experience with them after that. |
| Positive | Elwhy (1 review) | On Jan 6, 2016, Elwhy Ben Lomond, CA wrote: I have been looking for a certain deciduous azalea (for the longest time, unable to find locally) and found it on their website, although it was the wrong time of year and they were all out. Put my name on a notification list and promptly forgot about it. Lo and behold, received an email saying my plants were in stock. Ordering was easy, delivery was prompt and plants arrived looking terrific! |
| Positive | vannicopv (1 review) | On May 3, 2015, vannicopv Blackhawk-Camino Tassajara, CA wrote: I ordered 4 Anna Kruschka Rhododendron plants that arrived on the date specified and are in beautiful bloom; the plants are healthy and ready for planting. I will order again from Singing Tree Gardens. I also really appreciate the tips on their website and recommendations by season/plant for planting and fertilizing. |
| Positive | TutuMo (1 review) | On Feb 22, 2014, TutuMo Ridgefield, WA wrote: I was so impressed with the plants when they arrived. Not a drop of dirt was lost, no breakage of stems or tender leaves, just an amazing packing job. And SO fast! Thank you Singing Tree. It's a good thing I have a small yard or I'd have to have "one of everything!" |
| Positive | TammyT (2 reviews) | On Sep 26, 2013, TammyT Sunnyvale, CA wrote: The website has a fun tone (as it should!) and is generally easy to use. I took a chance after following Singing Tree for months and placed an order for 7 plants, so a pretty large first order, over 200 dollars. |
| Positive | sandyburns (1 review) | On May 10, 2013, sandyburns Vashon, WA wrote: Singing Tree Gardens is by far the best experience I have ever had with mail ordering plants. I ordered a Rhody, a dwarf conifer and a Heather. They arrived in excellent condition and are just beautiful. Thank you Don! |
| Positive | BvrCtyGardener (14 reviews) | On Oct 4, 2012, BvrCtyGardener Monaca, PA wrote: Posted on May 17, 2012, updated October 4, 2012 On May 17th, 2012, BvrCtyGardener added the following: Update: Banshoho has put in another 10inches of new growth this spring. Extremely healthy, hardy tree! With some expert help, I hope to give it some traditional shaping. I also purchase Low Glo on sale last fall and received the most beautifully shaped bush. It has grown almost 4 inches this spring, and is practically shaping itself! And Singing Tree remembered my long-standing order for Vibrant. As soon as I got their email, I had this little gem on its way. Looked a bit small when I put it in this spring, but WOW did it take off! At least three inches of new growth. If I find room for more Asian-style miniatures, I'll be back online searching again. Singing Tree has never let me down. Their dwarf conifers are absolute high-end! On October 4th, 2012, BvrCtyGardener added the following: Sold Out. Don't you hate that? I have to admit I sometimes procrastinate too much. So when I saw Chamaecyparis "Bridget" go on sale at Singing Tree on the hottest PA July 2nd, I rushed my order in and prayed they would hold shipping until cooler weather. Don Wallace was super at helping me coordinate delivery for just the perfect time. I now have a wonderfully formed little Bridget happily complementing a dense dwarf Hinoki Cypress. I needed dwarf plants for my limited rock garden space and I know I can count on Singing Tree Gardens plants to be robust and hardy, and retain their diminutive size. As for SOLD OUT ... truly top-of-the-line specialty plants ARE rare. Thanks, Don! |
| Positive | LFisher (1 review) | On Oct 4, 2012, LFisher Fairfield, CA wrote: Lot of unusual dwarf conifers. Order for plants was filled quickly and all plants were well packed and were in good condition when they arrived. Looking forward to seeing them grow. |
| Positive | Patricia_CR (7 reviews) | On Apr 22, 2012, Patricia_CR Grecia, Alajuela, Costa Rica wrote: This company is great in every way: kind and prompt customer service; healthy, gorgeous and true to it's size plants; careful packaging that arrives right on time. A happy gardener couldn't ask for more. |
| Positive | Clove (17 reviews) | On Feb 23, 2012, Clove Union City, NJ wrote: I am an avid plant hobbyist who has been mail-ordering plants for thirty years. So I was exceptionally satisfied placing and receiving two recent orders from Singing Tree Gardens and their website singtree.com . I'm impressed by their listing of rare and hard-to-find tender Maddenia rhododendrons and their hybrids, especially since these rhododendrons are hard to find in my area, eastern coast of the US. I was left breathless when I unpacked the plants and beheld their size, health, beauty, and elegance. At Singing Tree Gardens, I received excellent personable and friendly customer service. All of the plants that I ordered have full healthy growth, strong roots, and were meticulously packaged to arrive in perfect condition. I highly recommend Singing Tree Gradens to beginning and highly experienced gardeners alike. And to those hard-to-impress seasoned gardeners, I must say that Singing Tree Gardens is truly a new adventure in gardening. |
| Positive | restom (12 reviews) | On Sep 19, 2011, restom Reston, VA wrote: I ordered 2 Rhododendron ‘Polar Bear’ and received both in great condition. The huge plants have been in the ground a few months now and are doing fine. Excellent communication, too! |
| Positive | rhodiedave (2 reviews) | On Nov 3, 2010, rhodiedave Johnstown, PA wrote: Posted on April 8, 2010, updated November 3, 2010 On March 28th, 2010, rhodiedave added the following: RECEIVED A SECOND ORDER FROM DON, AND AGAIN WELL PLEASED, THANKS MUCH, I'LL BE BACK FOR MORE. On April 8th, 2010, rhodiedave added the following: third order, and got what i expected, great communication, great service, super great plants, great shipment, and again, thanks so much, i'll be back for more. On November 3rd, 2010, rhodiedave added the following: I'm one happy camper, again, a great order from Don, thanks much, also would like to metion, few months ago i asked don if i could get cuttings from one of his rhododendrons and he promised me to send some, and he did, i received the cuttings, he's a man of his word, thanks much |
| Positive | GreenandGrowing7 (13 reviews) | On Apr 11, 2010, GreenandGrowing7 Marcola, OR wrote: I was able to buy a variety of deciduous azalea I could not find locally or at any other online nursery. The two rhododendrons and azalea I purchased arrived in great condition and were large and healthy plants. I highly recommend Singing Tree Gardens and will definitely purchase plants again from them in the future. |
| Positive | swiftness (4 reviews) | On Dec 28, 2009, swiftness Portales, NM wrote: The plants were lovely (larger than usual), the prices were reasonable, the shipping was prompt, and the service was courteous. I'll be back! |
| Positive | LLewis28 (1 review) | On Nov 6, 2009, LLewis28 Portland, OR wrote: Very helpful and communicated every step of the way. Plants arrived healthy and just as described. A pleasure to do business with. |
| Positive | plantingBrian (1 review) | On Oct 22, 2009, plantingBrian Leesburg, AL wrote: From the start, I believe I spoke to the owner or at least someone with the passion for plants that I have.. happy with the selection and knowledge of this company. Got my order today and I'm very HAPPY! plants are in great shape and cant wait for spring. (settled them in with alittle hormex and plant succcess microriz..) Thank's Don, hope to order many more when they come back in stock (macabeanum cecil smith) HAPPY that I found you guys! |
| Positive | Cornucopia (1 review) | On Oct 8, 2009, Cornucopia New Haven, CT (Zone 6a) wrote: I ordered a variety of evergreen azaleas. I had a concern about double billing due to my own credit card typo and Don followed up immediately to research and address the matter, leaving me assured that everything would process properly and without confusion. It did. I was impressed with the highly responsive and personal customer service. My azaleas came in a timely manner, in great shape, and a good size.They are a lovely addition to my front yard and I know i will appreciate their evergreen quality once the weather turns and all the deciduous plants turn down. I can hardly wait until next spring to see them bloom. Nice selection of hard to find plants at a fair price. Will definitely order from them again. |
| Positive | johnschwitters (1 review) | On Oct 5, 2009, johnschwitters San Pedro, CA wrote: I purchased (6) Rhodondendrons using two orders, as a new customer. Both shipments arrived right on schedule and all plants were in perfect condition. I live in an area that Rhodondendrons don't particularly like. Don took his time and explained in great detail to me, how I could possibly overcome those short comings. It's a pleasure doing business with folks that provide help and support to their customers |
| Positive | Isis21 (1 review) | On Jul 10, 2009, Isis21 Germantown, MD wrote: I would highly recommend them to anyone |
| Positive | gfm (13 reviews) | On Jun 18, 2009, gfm Melrose, MA wrote: I ordered two deciduous Azaleas from Singing Tree. Communication from the company was excellent as to when they would ship and when the bushes would arrive. I had some worries as we're starting to get into summer now and they would be in transit for over a week (my fault of course for ordering so late in the Spring). They arrived promptly and were well wrapped. Although a little parched from the long trip, I got them in the ground immediately and the leaves perked up within a few hours, so crisis avoided. I would not hesitate to order from Singing Tree again, especially considering the same bushes sourced locally would have cost me about twice as much. |
| Positive | njjpl (18 reviews) | On Apr 17, 2009, njjpl Pequannock, NJ wrote: This company should be in the Watchdog Top 30! The plants I received we HUGE , the communication between the company and myself was excellent, and the shrubs were packed perfectly---arriving cross-country in perfect shape. This is a company that I will order from again and again!!! Try them, you won't be disappointed at all!!! |
| Positive | Cynthia688 (1 review) | On Feb 25, 2009, Cynthia688 Sunnyvale, CA wrote: After a unproductive search for rhododendrons and azaleas at local nurseries, I searched online and found the Singing Tree Gardens nursery. They have a huge selection, searchable by color, name, variety, etc. with a lot of helpful information besides. |


