Comments regarding Green Mountain Transplants, Inc.

I am another of those (along with my sister who lives in another state!) who placed an order online in early April and got no confirmation. I tried calling several times and left messages but noone returned my calls. I also tried contacting them via email with no response. The last phone message I left was to cancel my order and they have yet to charge my card with the amount so I guess they got my cancellation. I am way disappointed but have been able to find a local nursery that has good (but not as good) deals with larger plants (I think they're larger...I never saw the ones from GM Transplants!).

I am another person who ordered from GMTransplants for the first time this year, on the recommendation of a friend. I, too, ran into the problems others have mentioned: no order confirmation, no return of phone messages.

Having read the comments on this website, I decided today to cancel my order. This was a disappointment and an inconvenience, as I had "put all my eggs in one basket" and will now have to find another source for my annuals and herbs, though time is getting late to do this.

After having left many messages, I did manage to reach a live person today, but when I tried to ask for more information about how long the delay might be, the person on the other end of the line was rude and abrupt, constantly interrupting me and reiterating, "If you don't like it then cancel your order." I'm really sorry they've been having problems, and I would really have liked to be able to use this company, but their complete lack of ability to communicate with their customers makes we think I won't try again.

Well I guess you can add me to the list of folks who are still waiting for Green Mt. to return calls. What makes me so mad is that I recommended this site to the members of my Garden Club as well as my Master Gardener Assoc. Group. So much for my credibility. I think I am going to cancel my order along with the rest, thats if thy will answer their phones or email.

I have ordered from Green Mountain Transplants for the past four years. My previous experiences have been positive. All of my items have arrived as ordered and the selection is superior to that of a local garden center. This year I decided to drive from my home in Connecticut to Maine to ensure the best selection of transplants from the greenhouse and also to enjoy the nice drive through Southern Maine.

I called Green Mountain Transplants to determine when the greenhouse was going to be open, prior to making the 256 mile round trip, and was advised that it would be open May 1st. I schedueld the time off from work and picked up my grandfather before heading off.

When we arrived we notice the sign near the road said the greenhouse would be open May 15th. I entered the store and spoke with, who I assume is one of the owners, and was told that the greenhouse would not be open on the 15th because of some construction issues and the new opening would be in a week or two.

Apparently the water lines that supply the greenhouses were damaged during construction. I explained that I had driven fron Connecticut to purchase transplants. I was told " sorry". I attempted to explain that I had called before driving all the way to their store and was told "sorry, we have been dealing with a lot of issues. Every time we turn around there is some new problem to deal with".

I decided against making a "scene" or being distruptive, yelling, complaining, etc... Not only did it seen counterproductive, but it would not have as big of an impact as posting my story on this site.

The reason that the transplants are not available until July is that they have not been grown yet. The greenhouses are empty.

A simple letter to all of the customers on the mailing list would have been helpful. Or perhaps updating the web site with the status of construction (in addition to the new address)would benefit regular customers.

I beleive Green Mountain Transplants has forgotten about their loyal customers as well as how to do business. I will never do business with this company again.

In mid-April, I placed a "test order" with this company for one flat of plants to be delivered the first week in May. I received no conformation from the web-site, and got no reponse to several e-mails I sent to the company. When my plants didn't arrive I called them (long distance)and was told that my order wouldn't be ready until sometime in July. I live in Minnesota so tomato seedlings are of little use to me in July. I cancelled my order and doubt that I will order again. In my opinion it is dishonest to accept orders that the company knows it won't be able to ship within a reasonable period of time.
To their credit the web site does warn that orders placed after march 31st may take longer, and my card was not charged.

Order placed by mail in March with 2 trays for delivery mid April, 1 tray for mid-May and a roll of row cover.

Received letter dated 4/13 stating that due to construction delays “Flats selected for April shipment will be delayed to early May…”

Checked for $191 cashed 4/19

As of May 13, 2004, I have not received any flowers nor the row cover.

All attempts to reach the company have been unsuccessful. Phone – “voice mail not available”, fax – busy, and email – unanswered.

On March 17th I placed an internet order with Green Mountain transplants in Maine. The site did not give me any acknowledgement that the order went through. The next day I also faxed the order. I then started calling to see if they got it. I called many times and only got the machine and no one would call back. Eventually a lady called my husband and said she got both orders, cancelled on and that it would be 2 months till the plants were sent!
Sicne I live in the south and it is already May now I don't want the plants any longer. Planting season starts here very early.
I have been calling them again for 3 days with no one calling me back to cancel my order.
Their web site should not encourage people to order if they are not ready to do business. It is obvious they are not ready.
I hope in the next few days that I actually get to talk with a live person again. I have made many many long distance calls and now will know better.
I am encouraged that people have delt with them in the past and were happy. I hope sometime in the future that they can make people happy again. I am a Master Gardener in Georgia and would have liked to have given them a good recommendation.

I too placed an order and did not get any email confirmation. When I sent emails, they were returned as undeliverable. When I tried faxing, the number was disconnected.

SOoooooooooo, I did a websearch. Lo' and behold, they moved to Maine.

I just faxed them at the new number and it works.
Seems they also have a printed catalog now.

More to follow as I know more.....

what's up with this company? i tried to place an order and got no response, i've emailed multiple times and they come back as undeliverable!

I order over $200.00 last spring 2003, the orders came very well packed, everything that I order was in excellent condition.. I intended to repeat again this year, but since I live in Ma. and they have moved closer to the MA. border I will be taking a day trip up there this April to pick out my own plants, I can't wait..

I wish I could add to the positive mail-order experiences sited above, but having lived for years only 7 miles from their huge and most successful enterprise in Vermont, I was a weekly walk-in customer from early May to late Sept., as were many of my friends. 100s of us "locals" boast that 90% of our annual, perennial and vegetable gardens were "started" by Green Mtn. Transplants ~ now of New Hampshire since major move in the fall of 2003. Their two-cell-choice of transplants allow one to mix and match from prices of only 55 cents (even for some starter healthy perennials) to a amazing price of maybe $4.50 tops for half-grown perennials that act like they have been in a garden for two years or more. (Granted, I believe mail-order does require filling at least a half cell flat, and of course postage, but still, show me any other catalog that even compares at that price!) Their move was our heartbreak. However, a doz. of us faithful 'fans' are renting a small U-Haul, or something similar) in early June, heading for their new headquarters in NH, hoping they will have successfully settled into their new quarters.

I did a large coop order with GMT this past past spring (2003). Plants arrived in fabulous shape! They were much larger than expected, and very healthy. Only a few items were out of stock and I was pleased with the substitutions that they chose. This is a wonderful source to purchase plants you might need in large quantity, or if you are just starting a garden and need lots of plants. It also has many of the new hybrids that might not normally be in your budget.

I'll definitely order again. In fact, I've decided to cut back on the amount of seeds that I grow inside and just order the transplants from GMT.

Excellent plant material. A good source of plants and godd service.

This looked like an excellent way to fill up the new shade garden bed I'd just prepared this summer. I e-mailed them and they responded quickly and told me how long they'd be shipping this fall. I selected a flat of 32-size plants and received a wonderfully packaged box of well developed plants that I happily planted over the weekend. This size of plant was extremely easy to plant and the root systems were great! The hostas were good sized and the prices can't be beat! I'm going to suggest this supplier to all my gardening friends. They have become one of my favorite mail order suppliers. **Green Mountain Transplants explained they're moving at the end of the season - I hope the move goes well and doesn't slow them down. Keep up the excellent work!

I ordered from Green Mountain Transplants for the first time this spring. The well organized plants came promptly and in very good condition. Now, almost three months later I am happy to report how well the plants did. Many of the perennials ploomed this year and all look healthy. I cannot say enogh for this company. It is a find! Nan

I ordered my 32-cell flat of perennials on-line, and they arrived three days later! The plants are big and healthy and the prices were great. I am extremely pleased with the whole process and will definitely purchase from them again.

This company has an interesting approach: Order a flat and fill it up with whatever you want from their extensive list of annuals, herbs, vegetables and perennials. It's a great way to get plants in bulk cheap -- perhaps $.55 to $.65 each for many plants. They arrive in good shape, larger than expected and expertly packed.

BUT - this is the blankest experience I have ever had ordering on line. No total of the order, no confirmation e-mail, no response to inquiries. Just when I thought it was hopeless, the plants showed up on my doorstep during the week I had specified. A nailbiter -- this outfit would benefit from a little refresher course in customer relations. The growing and shipping they've got down just fine.

I don't think I have ever recieved an order from any company as well packed as this was. The plants were perfect, healthy, and incredibly huge. I placed my order a little late in the season, and the woman I placed the order with was kind, knowledgeable and a true pleasure to speak to. Their prices are fabulous (as long as you order full flats)...No worries here!!

Just received two flats of plants and they are excellent. Both flats were mixed and the chart made it easy to identify what was what. Plants were well grown, salvias were blooming. This is the first time I've ordered but I will certainly deal with them again.

I'm giving them a positive due to the quality and size of the plants; as well as the great selection. If rating the communication i'd have to give a negative. I plced my order on the web on April 24th. I did not receive a confirmation screen, giving the total amount, nor did I receive any email confirmation. I tried to email them throught their site but never got a response. I really thought the order was lost in cyberspace and had no expectations of receiving. I had requested shipment the week of May 7th. Yesterday (May 23rd) I came home and my order was here.

Packaging was great, VERY protective. The plants were a great size (72 cell pac), MUCH larger then I expected, and everthing looks healthy.

Recently I got plants from this company through a co-op with Dave's Garden. I got my plants and I was really surprised by the size of them. I was really pleased I will remember them next year for sure.

I put together an order for our garden club from Green Mountain. We ordered approx 900 plants and I was VERY happy with the plants we recd. We ordered both 32 and 72 size flats. The packaging is very good and the plants were much larger than I expected for the price. They let you pick what week you want your ordered shipped and at the last minute I had to postpone our shipment for a week. I called and an actual person answered the phone! Very helpful and no problem postponing. I will order from this company every year.

I'm a plant hound. I order lots of plants and expect the best. And that's what I get frm these folks.

I can't figure out how they do it. Grasses bloomed the first year. Incredible hostas! The first year we order over $1000 worth of plants. Mahvelous. Second year $300. Still Mahvelous. These guys are underrated but maybe I shouldn't spread the word too much?

I'm impressed! And it takes a lot to impress me!

OK. Who's the one who design the maps of the trays so I know what's where?

I order most of my vegetables, annuals and some perennials from Green Mountain Transplants every year. I have a small garden and try to grow a large variety of vegetables and flowers that bloom or ripen at different times. When I only want one plant of a particular variety, it is great to be able to buy only one plant instead of paying for a six-pack. It's a nice way to try new varieties without a large investment. Flowers, vegetables and perennials can also be mixed in the same tray. Sometimes the plants seem a little leggy when they arrive, but with most varieties I can take off the lower leaves and just plant them a little deeper. Without exception, all the varieties of plants I have ordered have thrived.

I have ordered a few times from Green Mtn, but not in the last 2 years, which is why I'll remain neutral. I always ordered their trays of 98 assorted (my choices) plugs and received everything in a timely manner, at the requested time, without damage. Quality was always good. Their packaging method was unique and extremely effective and protective. They provided a 'map', a layout of what was what in my mixed flat. The only problem with ordering a mix of plugs is that some plants would be more advanced and therefore rootbound than others. I expect this is why they have gone to larger sized cells. I plan to order from them again and fully expect the same good quality of product and service.

I have ordered from this company for several years. I just received my current shipment during the week I requested, and it is FANTASTIC!!! I, too, have been disappointed in the past-- some wilted, rotting plants, one year the order never arrived. But this year the plants are all vigorous, large root systems, very well developed and larger than many "larger size" plants from other retail and mailorder nurseries. I ordered two 38-cell flats and one 72-cell flat of mixed annuals and perennials. All were in great condition. I was really taken aback by how great they were for the very low price they charge. They have a very large selection with many unusual plants. They carry annuals, perennials, herbs, and vegetables. I am not sure what is different this year from years past, but I hope they keep it up. The same week I received a large order from Surry Gardens, but Green Mountain's plants were healthier and bigger. They have a good website although the order form is last year's. I usually order by fax.

This used to be a great place to order transplants (they come in trays of 48 or 96 I think, you can mix and match) When I first ordered a few years ago, plants were great quality, arrived on time. Over the next few years, plants and customer service deteriorated - my guess is they grew too big too fast. The last year I ordered from them (2001) one tray was lost, replacement was slow, not all plants were viable. Often there is no one answering the phone and they don't return messages. I sent a letter detailing my problems and got no response. A great idea for a mail order company that didn't live up to its potential.

I've made several orders from Green Mt. Transplants and have been very pleased with them. My shipment usually arrives late though and you have to order early to be sure and get what you want though. Last year a friend and I split an order from GTM. Most of her plants died but mine did fine.

Received my order of 38 assorted perennials in a tray about two weeks ago. I was very pleased with the healthy plants and large roots. I ordered hardy geraniums, hostas, daylilies and many others. All are growing nicely.

I've ordered several times from GM Transplants and have always been very pleased with my order. The plants arrive in the trays, and are quite they have a decent assortment of vegetables, particularly tomatoes, in my opinion.

Green Mountain Transplants has an unusual setup. They specialize in vegetable plants and flowering annuals; they have some hardy perennials as well. They sell all their plants in trays -- small, seed-grown plants are in 72-cell trays; slightly larger plants (generally from cuttings) are sold in 38-cell trays. You can mix and match as many different plants as you want to fill a tray. Their annuals are about the same quality as I expect from my local garden centers. Green Mount Transplants, however, offers a much greater variety -- 35 kinds of petunias and 25 impatiens, for example. Also, they have a number of choice annuals and tender perennials (fuchsias, lisianthus, verbenas, ornamental sweet potatoes) at very good prices.Their perennials tend to be common varieties, but they are a bargain -- most work out to be around $1.50 per plant. They are smaller than typical mail-order perennials, but very healthy. I ordered several trays from them last year, and I was very pleased with what I got. I few of my annuals were a bit leggy, but the overall quality was good, and the price was outstanding.