Comments regarding Top Tropicals LLC

I ordered some Miracle Fruit(Synsepalum dulcificum) plants from TopTropicals. Everything went very smooth and Mike was very helpful. Both orders went through timely and I was pleased with the way the plants were packed.

They also have a lot of good information on their website. Their care sheet on the miracle fruit plant was very good compared to others that I've read and I'm sure the care sheets on their other plants are equally as good.

I ordered from Top Tropicals on May 15. I received a shipping notice on May 21st. I emailed Top Tropicals when I realized they had shipped this order before a long holiday weekend, expressing concern that the transit time for the plants could be extended from 2 days to almost a week if the plants did not arrive on a Friday. That's because Monday was Memorial Day. Mike's first response back to me was "plants you had ordered can spend 2 weeks in box without any problems." The package was scheduled to arrive by UPS on Friday and they incorrectly routed the package. The plants did not arrive until the next Tuesday - meaning that they spent 6 days in transit. I emailed Top Tropicals and let them know that when they shipped this order - a total of 100.00 dollars - they could have been more considerate of the long holiday weekend when they picked the shipping date and the fact that I paid for mature plants I expected to arrive with a short transit. I let them know about the UPS screw up and told them I mainly was asking them to work with me in case any of the plants didn't make it. I also expressed my opinion that they could have shown more consideration for the ship date they picked before shipping this expensive order before a long holiday weekend. I never mentioned anything about wanting a refund. I had already repotted the plants and I also told Mike about the condition of each plant. The Ponytail Palm had about 50 percent of its leaves brown and scorched-looking, the Night Blooming Cereus had mainly broken leaves and the few undamaged were fairly brown. I told him the worst looking plant was the Kalanchoe pinnata - which had only 2 leaves at the top of a long stalk - and that was a plant advertised as a 1 gallon, bushy plant - a big bald leafless stalk that I paid 20 dollars for. Mike wrote back "I very sorry that you're disappointed and I apologize for that. We had failed your expectation, UPS had failed, plants had failed... I'm sorry for that. Please pack these plants back to the box and ship them back to us." No, Mike, these plants did not fail me - they just spent a week in the box because they were mailed before a long holiday weekend! I immediately wrote Mike back and told him that I thought these plants would "make it" except maybe for the Kalanchoe pinnata and that I never expected a refund. The Night Blooming Cereus would not be the large healthy plant I paid for - but made the concession that it would probably recover. I asked him more than once if I had paid for 2 day shipping so I could get that amount back from UPS since I did not receive 2 day shipping from them because of their screw up. He never answered that particular question. I told him that I did not want a refund, that I was perfectly willing to try to help these plants survive. I asked him questions about the Kalanchoe pinnata - describing the long stalk with only 2 leaves at the top - and if they would replace it for me if it didn't make it - well that's when I received no further communcation from him on this. As I mentioned, the last email was over 2 days ago. All I wanted to hear back from Top Tropicals is if they would be so kind to replace this one plant that looked so bad. I guess if I wasn't willing just to ship all the plants back, it did not matter to them what happened to the plants. Look at the reviews here. Almost over 40 percent are not good. That is a track record that obviously needs some improvement! And I don't consider it acceptable or good business to not respond to a customer like me that says "I am willing to work with you on this." If Mike does email me back and says he'll replace the 20.00 dollar Kalanchoe Pinnata - the big stalk with no leaves - then I'll come back here and make a record of that. If he refuses to respond to the emails where I have gone out of my way to work with them on this shipping screw up and their lack of consideration to pick a ship date before a long holiday weekend, well I'll come back and record that non-response as well. I had read in some of these other reviews here that if you have a problem with Top Tropicals - well they want to wash their hands of you! Mike did offer me a refund after beating his breasts about everyone failing me but is not willing to let me be generous and keep these plants, only asking him to replace a big stalk bereft of leaves? I would like to tell Mike that I get the sense that he is someone that tries really hard at what he does but is not willing to just meet someone half-way if Top Tropicals could have been just a little more considerate in their handling of particulars - in this instance it was shipping an expensive order of plants before a long holiday weekend.

I just received my order from Top Tropicals of Combretum fruticosum, Jasminum mesnyi, Stictocardia beraviensis and
Tecomanthe dendrophylla and they look great. The leaves on two of them are off color and maybe that's the color they're supposed to be because I've never seen either of them before. I'll definately order from them again.

I ordered a Caesalpinia from Mike & Tatiana and it arrived in excellent shape in 2 days. The packaging couldn't have been better -- not a bit of loose soil, broken branches, etc. I think what some people fail to realize is when you take a plant that's actively growing in south Florida where Top Tropicals is and ship it 800 miles north where it's cool, there's going to be an adjustment period. In my case, the Caesalpinia quickly and completely defoliated after I unboxed it. Did I assume it was dead and throw it away? No, I put it in a window and waited. Two weeks later, it's leafing out again.

Customer service is not a priority! I too was told not to shop with them if I was unhappy. Unhappy? I've ordered plants by mail before, and even plants shipped from CA have arrived healthy! (and still to this day...)From them I get dead/ dying plants.
I have taken my business elsewhere, thank you!
I have been a satisfied customer of three other mail order nurseries since.
Thanks for the good advice!!!!

I just received 2 vines - Petraeovitex - from this company. The plants are large and healthy and were packed very well. This was a very pleasant experience. The many pictures of each plant they sell on the website, including in the pot in the nursery, are a big help.

HAD A MIX UP IN ORDER, "STUFF HAPPENS"-- EMAILED MIKE AND CALLED MS. KIM ALBERTO---"PROBLEM' WAS QUICKLY SOLVED--CORDIALLY AND MORE THAN SATISFACTORILY--
RP

This happened probably about a year and a half ago. If I new this site existed, I would have complained about Top Tropicals a lot sooner. I placed a large order, probably about $700. Most of the plants arrived ok. One plant, I think it was a coconut palm, had a nice collection of ants in the rootball. Couldnt be more happier to see if these ants could survive in New York, but blew it off. One of the plants I ordered was a Theobroma Cocoa. It arrived in awful shape. Upon inspection, it had no rootball. I immediately called or emailed the company (dont remember which) and was told to put plant in shady spot and it will recover. Did same and plant did not recover. I gave the company the benefit of the doubt and ordered another one. Same problem! This time I do remember emailing company and was told via email that they would credit my account. I informed company that although I had ordered other plants from them, I would be a little apprehensive in ordering again as I did not know what to expect when the plants arrived. I again gave the company the benefit of the doubt and told Mike not to credit my account, I would chalk up the payment to experience. His reply was fine, if I didnt feel comfortable ordering plants from him to go elsewhere. What the hell kind of an attitude is that, especially since I even reneged on him giving me a refund. I was also on their mailing list for their newsletter at this time. He even took me off of that. Is that the way a company does business? What happened to the customer is always right attitude? This Mike thinks that his company is the best around. Instead of giving the benefit of the doubt to the customer, he has the nerve to tell the customer go somewhere else. We should all go somewhere else and see how long Mike and Top Tropicals stays in business!

I just received two plants-michelia alba 'golden' and michelia champaca rajaniana. They came in less time than I expected and are bigger that I thought they'd be! They came with detailed planting instructions. So far, so good...can't wait til spring when they can attempt to live up to their fragrant reputations! I would recommend this company for their wide selection of tropical plants.

I just received the healthiest most well packaged mail-ordered plant that I have ever ordered. I ordered a 4-6" pot Clerodendrum ugandense and it is a lot bigger than I imagined. I can't wait to see this thing bloom. I will be ordering from Top Tropicals again. Maybe even today.

I ordered several tree's from this company last Christmas. I ordered 2 coffee trees and 2 fig trees. They came packed in a box in great condition on time. I planted all 4 but after about a month the coffee tree's looked pretty rough and had dropped some of their leaves. I emailed the company as directed by the enclosed insructions. Within 4 hours i had an email back from them requesting a picture of the leaves, i sent this and he immediately helped me fix the problem and get the plants back into great shape (the problem, for those interested was that the moisture level in a house in Iowa in January is not conducive to coffee tree leaves thriving, so moving a humidifier by it and keeping it away from heating vents helped). Anyway i will absolutely order from this company again, they have a great selection and you can request plants if they do not have it in stock.

I bought seed and 2 plants from this company-----------------------------in Sept.2007, I got the plants, the most expensive plant the Mangifera indica (Ice cream banana) was on arrivel was died up on top of the plant, three leaves, I took good care for it and now it is completely dead, each day some leaves started to dry up, I called for help but the lady told me that she was working in the seed department, so I ask to speak with someone about the plants. She told me to e-mail the company, I did, about three times and never received the reply back. Than the seed I had ordered was not in the envelope when it arrived in the mail. I called about that too and was told that the seed was in the envelope. No way and why should I lie about it? She send me another seed later. The cost of sending me the little trees was $52.91. Is this normal ??? I don't think so. The trees were very light and all came in one box. What a rip off. Never again do I do buisness with them again. Too bad .

My order was for seeds only, and my issue
was lack of specific planting/care instructions for those seeds.
The website seemed very general in it's instructions, saying
some seeds need to be cleaned first-How do they need to
be cleaned? What am I looking for when I clean them? Which
seeds are ready to go in a starting medium when they arrive?
Which seeds need constant light to germinate?
Very few of the seeds I ordered had any information on the
website about how long they took to germinate. I had to go elsewhere on the web to find the specifics I needed. I felt
as though if I were not experienced as a tropical plant grower,
I need not be ordering from them.

I have ordered many plants from Mike and Tatiana over the last 4 years and most have been rare and very hard to find exotics like Jasminums, dwarf and vining Ylangs ylangs, Magnolias, and many more. I love their web site it is very informative and sometimes the only info. you can find on some of these gems. It is a small operation, and I have read some of these negative comments and I am shocked at what people with no patience will say. They are real friendly people who love exotic plants, they even organize amazing trips to far places to see and collect the plants in their country of origin.
If you "want it now" go to Home Depot but if you are realistic about how plants get from say Thailand and such to Florida finally to you. Then you would know that those pretty mass produced greenhouse plants are not.(realistic)
I highly recommend them as a mail order source for tropical's and rare exotics.
I would like to take this opportunity to thank them publicly,
Thank you so much for all your hard work Mike and Tatianna!

I ordered two plants from TopTropicals.
I placed the order on 2 July.
On 12 July they informed me that the package would be shipped .
On 22 July I inquired about the order because I had not yet received it.
It arrived on 24 July and the plants were 100% dead and crispy.

I informed them of this and they told me that I was wrong about the arrival date -- They claimed I received the package on 13 July. They further told me that they would send some live plants if I pay the shipping cost again -- which BTW was 15.48 on a 9.90 order (two 4.95 plants) to go 132 miles.

I will not pay more and I will not order from them again.

"

This particular shipping was sent via UPS with tracking number on 07/12. The tracking number was emailed to customer along with the instructions how to check package progress.

Tracking information shows that package was delivered on time, which was 07/13. The customer had complained about not receiving the package on 07/22. We urge to check package progress at UPS website. It took only 1 day in transit, so it was strange to us that the customer had decided to contact us 10 days after the shipping date. Nevertheless, we submitted claim to the UPS. UPS provided proof of delivery.


Tracking Number: 1Z R9R 638 03 9217 744 0

Type: Package
Status: Delivered
Delivered On: 07/13/2007
5:40 P.M.
Delivered To: TAMPA, FL, US
Service: GROUND

We provided all information to the customer and suggested to contact UPS directly if he is not agreed with UPS investigation results. If UPS really didn't deliver ontime then we reship plants at no charge (this was offered to the customer). Customer had refused to do so.
We see no our or UPS fault in this matter.

As another option, we offered to reship plants and charge for S&H only. The customer had refused.

These plants were on sale. That's why S&H was more than plants itself.

Unfortunately, there are some customers who do such things.

"

Most pleased with service/item. First, that I was actually able to obtain this tree. I ordered a 7 gallon Jaboticaba. All other nurseries seemed to offer only up to 5 gallon size..one well known one advertised a 7 gallon but then emailed me they only deliver 3 gallon. The reason 7 gallon is so important is that Jaboticabas take so very long to fruit so the older/bigger the better.

Top Tropicals made good on their delivery. I even specified a less bushy tree and the tree in question is a bit more tree like than most Jaboticabas. It arrived promptly (about 2 weeks) about 5 feet tall although it is a bit "under the weather". Leafs are somewhat dried out..the temp here has been in the 90's. But then again how would anything fare being stuck in a hot box for 2-3 days?

All in all I am quite pleased with my purchase. Oh, and btw, I don't see 7 gallon Jabos offered on their site anymore so I must've gotten their last stock.

I ordered the 3 gallon Grand Duke jasmine as a gift for my mother who loves the smell of jasmine. The plant arrived yesterday, just 2 days after they shipped. I was told the plant was extremely healthy, only two leaves had fallen off in the box and it had several fresh blooms. She said the roots were incredible. The smell of jasmine filled the room when she opened the box.

She did mention how surprised she was at the size of the plant because the box it had come in was not that large or heavy. As mentioned in a prior post here, they remove the pot and some soil for shipping, but the plant itself was quite large and impressive.

Thanks for getting me the reaction I was hoping for! She is very happy with her new jasmine. And that's what it's all about.

I purchased a petrea vol. and a michelia c. alba from Michael at the Mounts Plant Sale. Plants are absolutely beauiful and healthly. I think this firm has re-located from Davie, FL to Punta Gorda. I was definitely very happy with my purchase and will definitely be looking for them again at the next Mounts Plant sale.

First time ordering from this company was last week. Yesterday two beautiful avocado trees arrived and I can't be more pleased. I recently ordered from another company that advertises online and got a tree with bad leaves and one that had been topped. Mike's trees were perfect with green leaves and no damaged wood at all. I'll readily buy from Top Tropicals again. I am very pleased.

I orderded a pomegrante tree from top tropicals in December. The tree arrived a little wlted but it was a good size tree. I followed the instructions given (thank you thank you thank you) and all of the leaves fell off. I was horrified thinking I had just spent so much money. However, with great relief the leaves all popped back out and the tree has put on 4 inches of new growth. I am very pleased with this purchase and the companies policy for sending great directions! I will definately order from them in the future!

I have ordered from TT SEVERAL times over several years and they have always been wonderful about resolving the two small issues that I had regarding two plants. Cost was credited toward future orders in both cases -- my choice - and I got to keep the "difficult" arrivals in case they revived. one of these came in cooler weather AT MY REQUEST - I did not want to wait for mike's recommended shipping date. They have even remembered that I asked about a certain fern months earlier and when they came in, they let me know. I agree with everyone who thinks these are wonderful people - They should charge for the valuable information and photos in their extensive on-line catalogue - I have learned so much. A lost e-mail among hunderds does not warrant a negative rating. Give a busy business a break. They have been nothing but good to me and I recommend them constantly and friends have ordered and never been disappointed.

I ordered 3 plants from them. A cherry of the rio grande, a joboticaba, and an atemoya. They all arrived in pretty good shape, and they were much larger than I expected. I like that they ship via. USPS priority, so the plants come nice and fast. An important thing for me is that they ship to Arizona, whereas some of their competitors will not.

Never returned e-mail.

I'm puzzled by the recent rash of negative ratings for Top Tropicals because my own experience with them was ideal.

I ordered several sale items, which were supposed to be 1-gallon plants. When they arrived, I was amazed by their superb quality and by their size. These were not 1-gallon plants. In fact, they were too large for 2-gallon containers, so I ultimately had to plant them in 3-gallon containers. They are thriving and I couldn't be more pleased.

As for the shipping charges, I initially thought the charges were quite steep, even though the plants had to be shipped from Florida to California, but I understood the reason when the plants arrived. They were packaged perfectly, sent by the best possible method, and the shipping labels revealed that Top Tropicals actually had been charged more for the shipping than I had paid.

Orderd four jasmines in september they arrived well packaged and as promised but two small ones were tooooo small and almost dying at arival the other two much smaller than a 3 gallon size.Wote to them havent heard back yet.Called them but did not get much help only that they are in shock from travel.The web site has great pictures of plants but they certainly dont look any thig like them.The smaller ones are not recovering inspite of a lot of care.The leaves have fallen and the vines dead. The larger ones have shed a lot of leaves,they both have some rust colored leaves.

"

If this a customer we think he is, then we have no emails from him. When we sell plants in 3 gal size, then they're grown in 3 gal size. Not in 1 gal, not in 5 gal. They may look smaller, because loose soil is removed before shipping, but they're 3 gal plants. Our policy is simple. If customer doesn't like plants, then he/she can return them for refund. If plants are "almost dying", then customer needs to contact us right away.

We don't know how plants were taken care of, so I can't comment on sheding leaves"

I bought maybe 10 different trees from Top Tropicals (TT) in three different orders over a period of perhaps a month and a half (June and July 2006). I was very pleased with my purchases and will definitely be ordering from them in the future. Each plant was as large or in some (if not many) cases much larger than expected. From my experience they were very good at keeping me informed as to when they were going to ship so I would know when to expect delivery.

My only complaint was regarding a Markhamia that I had ordered. It arrived somewhat chlorotic (but other than that very healthy) but more importantly with an "S" shaped trunk. I had requested in each of my three orders that they send only trees with straight leaders and requested that they call me if they had any questions. I promptly called them when the tree arrived and saw that it didn't have a straight trunk.They told me that if I was dissatisfied for any reason I could return the plant. They were very gracious about it and didn't give me a hard time at all. In the end I decided to keep the plant and now two weeks after delivery and some iron it's throwing out new green leaves. All of the other nine plants I ordered were well shaped, very healthy, lush and green.

I think TT offers an incredible selection of (in many cases) hard to find plants at good value for the dollar. I highly recommend them.

I had a pretty good experience buying from Top Trop. I bought a Mango tree, which came when they said it would, and looked really good. I just wish they would of sent it in a pot, but I guess nobody does that, right?.I think they did a good job.

Jesus isss God

This was my first experience with Top Tropicals. I ordered 8 plants total and am happy with about 50%. One plant arrived, so covered with mealybugs, I can't believe someone touched it to pack it. I severly pruned it and have been getting after the bugs with alcohol, and the plant *might* make it. ($9.95)

Another plant came down with some sort of powdery mildew and succumbed within 2 days of receipt. ($29.95) Another plant, although healthy, is so hideous looking, I've hidden it away at the back of my garden. It looks like a bald section was hacked off the mother plant and rooted. ($9.95)

Of the three jasmines ($19.95/3) only two seem to be thriving. The third had barely any roots on it.

I don't think I'll be ordering again -- some things I can excuse, but some I can't. The problems with my plants would have been obvious to whomever was packing the box -- shame on you!

I have purchased many tropicals from this company and have been very happy with the attention they gave me and the quality of the plants. Website is not only for purchase but makes a great information tool, will also respond to questions through e-mail. Next to DG they are my favorite garden site.

Very un-healthy Yellow (golden) Shrimp Plant (2 of them) and Fruit Cocktail Shrimp Plant. I've purchased Shrimp Plant from private parties on eBay in the past and they were much better. The plants from Top Tropicals leaves were all yellowed, crinkled and had mottled brown patches. One plant had some 1.5" long creepy crawler hiding under one of the leaves! So these plants are getting destroyed. I'm not going to risk bringing pests or some disease into my gardening. So it's back to eBay for me to find replacements.

By the way .... I've purchased tropicals via mail order (from other sources) in the past including orchids, bird of paradise, cannas, gingers and others. I know un-healthy from shipping stress. My order was in transit only two days (priority mail) and the shipping temps this time of year (late April) were very favorable. These people are not credible in my opinion.

Also ... what's with the shipping charge of $25 when the actual shipping label showed a charge of only $11 !! I realize there is a cost for materials and handling but that's way out of line.

You've been warned ....

I purchased Jasmine sambac and cestrum nocturnum from TT. The jasmine was supposed to be a three gallon plant. It was shipped with the roots wadded-up and the plant, from what I can tell, isn't a true three gallon size. I paid a lot for a three gallon size slow growing 'Duke of New Orleans.' What can I say? I am happy it was as big as it was, but, I am also disappointed.
They have a nice selection. They have more mature jasmines than I have found elsewhere. But, if you go there looking for very large plants, you might ask first what size they are before having them shipped.
The plants were in good but not fabulous condition.

I wish there were more companies like this! Ordered on April 7, 2006 a very large order of 100+ types of seeds. Received order April 11, 2006. All seeds labeled well and in perfect order. They are all very fresh from what I can tell. Will be ordering from this company again soon.

On March 31 I placed an order
On April 3 I received a confirmation the order had been shipped
On April 5 I sent you an e-mail saying the wrong plant had been shipped
On April 7 I called and was advised that the plant I had ordered was back ordered no mention was made to charging me for the INCORRECTLY shipped plant,
On April 7 I sent you an e-mail clarifying the status of my order.
On April 11 I received a cryptic e-mail addressed to "Mlke" regarding charging me 50% for a plant I did not order.
On April 11 I sent you an e-mail saying I was NOT inclined to pay 50% for a plant I did not order.
It is now April 14 and I have not heard anything regarding the status of my order.
This is how I view the current status of my order:
1-You owe me a Muntingia caliabura
2-I will not pay for the incorrectly shipped plant as if I had not taken care it would be dead already!
3-I will not pay for the entire order until this matter has been satisfactorily corrected.
Thank You for your prompt courteous response in correcting this issue.
I am currently waiting for a reply

I ordered 3 trees from this company. When they arrived, the forest flame tree was in distress with all its leaves yellow and falling off even with the slightest touch. I contacted TT immediately and I was told to put it in direct sunlight to recover the plant, which I did. The direction given was contradicting with the company general instruction, but I did it anyway b/c they gave me that advice--it died soon after 2 weeks.

The second tree on the order was the logan tree. When arrived, it had lime green leaves, which I thought was the natural color of the leaves, b/c of my lack of knowlege about the tree at first.--the healthy tree suppose to have very dark green leaves. After three days sitting in the shade, like the instruction urged, all the leaves on the logan tree turned brown and begun to drying out. I contacted the company on the forth day informing of the problem. There was no response what so ever untill weeks later when the tree was nothing but a dry stick. The company responsed weeks later after receiving 3 complaining e-mails from me. TT apologized but denied its responsiblity and refused to send me the replacement.

TT argued that the problem was no longer its problem b/c I reported after the 3 days limitation that its allowed customers to address complaints. I contacted the credit card company and put hold on the payment until TT agree to send me the replacements, but TT argued that I had no rights b/c my complaints was after 3 days. I was even angrier to learn that TT lied saying I did not send prompt complaints until weeks later.

TT hides behind its 3 days policy to deny customer like myself the right to have healthy trees. TT was so comfortable that it would not be responsible for its customer just b/c the problem was reported after 3 days that it refused to give reasonable assistance to help me revive the tree when I contacted for assitance, when the tree was still alive.

TT even dare to argue that the problem was with my horiculture technique that caused the tree to died. If there was problem with horiculture technique, it would not be my false but with TT since I followed the instrucion it gave.

The problem I had with this company is with its business ethic. The site clearly said that it promises its customer to send healthy trees, but 2 of the 3 trees I ordered was in bad condition when arrived and died soon after. The reason why the tree died had nothing to do with failure in horiculture b/c I had followed the instrucion TT provided to the tee. The trees died b/c they were unhealthy tree that cannot recover from the transit stress. No customer should not be held responsible for that. If TT had honor its policy and had sent me healty trees, the trees would not have died.

Warning for future customer--TT does have exotic trees that may be hard to find, but it is not the only site with the plants you are looking for, so look elsewhere if you want a better business ethic from the company where you buy your plants. If you do decide to do business with TT, all I can say is good luck b/c you will need a mirracle to keep those half dead trees alive!

"

From customer email dated 10/14/2006


I don't think it was any of my fault that caused the tree to died--when planning, I mixed 1/2 organic compose and 1/2 garden soil and place it in a hole 3X larger than the root, and place it in a nice sunny spot together with the other fruit trees. I have a drip system that water it 3X per week for 5 minutes like that of all other trees.


From our instruction (http://toptropicals.com/downloads/planting_instructions.pdf)

Place your plants in a shady spot: in good light, but out of hot direct
sun, for a day or two until they re-adjust from shipping stress, then move the pots to their permanent
location. Don’t water again if the soil is wet.

The plant was received on 09/29/05 and first email from customer was dated 10/10/05. Two weeks after plant was received. What would you expect to happens with tree planted in the sun (!) and watered for 5 min 3 times a week (!). We always try to work with customers assuming they care about plants they received and contact us right away.



"

i received 5 or 6 orders from top tropicals last year and im getting ready to place anoher one. im extremely happy with them. the plant sizes where as stated or bigger and their website fascinating. im still entertained and entralled. my grand duke has only sat and looked at me since october, im waiting for warm weather and high humidity. and im learning not to water continously, an accomplishment by itself. i ordered a ylang ylang which has made it just fine through the winter. in va! but what to order next? my favorite plant was the blue thunbergia. im orginally from germany and have fallen in love with my jungle. even though its in my bathroomthis winter.
ursula

Finding Top Tropicals on the Net has been the best thing that happened to my garden ! They are very professional and THEY KNOW about plants, taking care of them and above all, their support is 100%. If you follow their instructions when ordering by mail, you can't go wrong! They tell you how the plants are going to arrive, what you should do to to keep them healthy and beautiful. Their web site is the most informative: it is like an encyclopedia. The photos, information, history and background of their inventory is amazing. I recomend to anyone to buy from Top Tropicals. They are reliable and honest. I have been buying from Top Tropicals almost every month, and only two plants died (because I didn't take proper care of them!!) They offered me to replace them, but I told them not to bother, because it was my fault. Well, THEY DID ANYHOW! And this time I TOOK PROPER CARE AND FOLLOWED INSTRUCTIONS (very important!) and my Wisteria is the envy of my neighbors. Thanks Mike and Tatiana for all your help, beautiful plants and you personal touch! Keep up the good work!

I have bought from Top Tropicals 3 times within a year and every time was satisfied with the plants received. I was surprised with their large size, too. Most of the plants arrived in perfect condition, and a few that lost some leaves or wilted recovered quickly and sarted new growth. They have the best selection of tropical plants, especially fragrant, and prices are reasonable, you definitely get what you paid for, if not say even more. Customer service is very helpful, those who answer the phone or email certainly know about plants. They helped me to save my gardenia (I overwatered it). Thank you, Top Tropicals! You are the best. Highly recommend to everybody.

I placed 2 orders, one a month before hurricane wilma and one a week before. I was very impressed with the pre-wilma order. The post-wilma order was alright as could be expected for having a hurricane blow thru. With both orders, some plants exceeded my expectations, and a few were below my expectations regarding size. I compliment them on their good follow-up skills regarding my post-wilma shipping. I will order from them again.

BOUGHT AS A GIFT FOR MY MOM WHO LIVES IN SOUTH FLORIDA. SHE WAS VERY PLEASED AND THERE WAS A ONE CENT SPECIAL PLANT PUT IN THE PACKAGE. HIGHLY RECOMMENED. ALSO NOW GIVING DISCOUNTS IF YOUR AREA WAS AFFECTED BY HURRICANE WILMA. MY MOMS YARD WAS WIPED OUT.
FRIENDLY COUPLE, CALL THEM IF U HAVE QUESTIONS.