Comments regarding Spring Hill Nursery (aka SpringHillNursery.com)

I ordered some plants June 14, 2001 from, which were supposed to be delivered in the fall to be planted during the fall planting season. I never received them. If SpringHill is doing fine why aren't they filling orders that have been taken? I hope they contact me, as that would be the polite thing to do. They need to let customers know what is going on.

I have been a customer of SpringHill for years and very disappointed to find out that they are no longer in business. My plants, etc. were received in excellent condition and of very good quality. Should I even have a partial order that did not fare well after planting, a simple phone call to any of the companies resulted in a prompt replacement and usually a replacement of the entire order. I'll also miss the many catalogs to read during the winter months.

I have to say, that those of you complaining about Spring Hill's catalog misguiding you on how your garden will look are sadly naive about how advertising works. Everything you see on TV and in magazines is a ploy to get your money. The product could be painted and glossed or taken in a mature state so it looks its best to the consumer. Would you put your house up for sale with out first making it look its best? I would like to add that Spring Hill has always taken care of my orders on a timely schedule and has always gone the extra mile with bonuses and follow-ups. Over the last 5 years I had probably spent 800+ in money and always had better plants for the money vs. the high dollar nursery plants that come from in town. The variety from Spring Hill is spectacular. Yes, occasionally I would receive one pink instead of all red but how many times have you been to a department store and clothes are placed out of order. Also How many of you could manage a company this size perfectly? Spring Hill, if you are still out there, I am ready to build some gardens.

I have always had excellent luck with the bulbs/plants that I purchased from Breck's/Springhill. The one time that 2 or 3 plants in an order was received were dead, Breck's/SpringHill replaced not just the 2 or 3 plants but the whole plant order. I never received this kind of treatment from Michigan Bulb. In fact they did not even replace the ones that were damaged or did not grow.

I only used the catolog for ideas, never odered from them,Many people I talked to who had ordered from them didn't have luck with them.

I did like the ideas they put together for the flowerbeds.

I am so glad that Brecks and Springhill are continuing their work in view of their parent corporation's bankruptcy. I have gardened since I could crawl. No human in the world can get 100% bloom from plants. Gardening is 1 part bust your buns and 9 parts prayer. So many factors come into play and not all can ever be fully guaranteed. In view of this I deeply appreciate a company willing to replace, refund or substitute on the word of the customer alone. Keep up the good work guys. All my coworkers also love your products. So keep on shipping those catalogs, about the only extras in the mailbox I don't toss out nowadays.

Well, I must say that after reading all the postings, I am worried. I placed an order in August, the check was cashed in early September and it is now mid October, getting past the time to plant and I have received NOTHING. I will, of course, call the number provided, but I am nervous already. I never had these kinds of problems with Springhill.

I ordered a collection from Spring Hill. When I received it half of it was basically dead so I got replacements. The replacements were sent in the same condition as the first batch so I requested a credit. Then the ones that did manage to make to make it through the mail all but 1 plant died. Trying to reach customer service for a credit is a major nightmare. Now I get a bill from a collection agency wanting the balance. Now I have to deal with that fiasco. Never again.

I have been doing business with Breck's, Springhill, and Michigan bulb since the fall of 1999. I have spent several thousands of dollars in the last couple of years. I am proud to saythat my complaints have been very few and those few have always been taken care of in a very professional matter. This means 100% replacements, very friendly and helpful customer service, and timely shipments and replacements. I was surprised to learn that all three companies all belonged to the same parent company. I feel very saddened by this loss, seeing as the only other company I have ordered from is Jackson & Perkins. I really loved Breck's "buy now, pay later" program. You were never obligated to pay a cent until you had received and inspected your order. To me this was peace of mind. If you weren't satisfied all you had to do was call. No extra postage to send back dead plants, just a call and your word, kind of like the old days.I dig and move my bulbs every fall, and they still do great the following spring and summer. I can only imagine what an established garden I would have thanks to their great products if I could just leave them in peace. I was unaware that they were going out of business until a couple of days ago. I had placed two orders with Springhill for $150 and another order with Breck's for $216 to be shipped for fall planting, and considering the fact that they have went bankrupt I still received all three orders the last part of last week and hadn't paid the first penny on any of them. Now if that isn't professionalism I don't know what is. I'll truly miss this company as will every one that I have shared flowers with.I ordered 250 tulips from them last fall and they really outdone themselves this spring. When I dug them up this week, I have my original 250 bulbs, plus approximately 250 off spring which I have given to my mom, aunts, and sister at noCost to me I might add. I hope I have half the good luck with the next place I order from!!! If I order from another place!

Just wanted to let people know that Spring Hill is still shipping some plants. I ordered the Hosta and Oriental Poppy collection in the summer and just received them in good condition. The absence of a catalog in the box was noticeable though. I also cannot get any of their web sites to load. Can anyone else get on the web sites or know if Spring Hill is still taking orders?

I just called them about an order scheduled for delivery in October. I told them my fears about the bankruptcy and the customer service rep said that the parent co is declaring bankruptcy, but Springhill will be fine and I should receive my order without problems. I had to try a few times, but finally made contact between 8 - 5 CST.

I ordered a collection of Cascadia Petunias in the spring of 2001. When they arrived only one of the four colors looked like it might make it, one color was a maybe and 2 were completely dead. I called the number provided and explained the situation and was told I would receive a credit. I received a credit for half of the collection price; none of the shipping. By the time the corrected bill came I was down to one red plant that survived. I have been trying to contact them by phone, however their phone gives a constant busy signal. I have sent them a note along with a payment for half of the balance they requested and told them that I have only 1 plant that survived the planting. Now I am receiving threatening messages over a $5.44 balance that is increasing with late charges. What happened to their Guarantee!

I placed an order with spring hill in April for an iris collection, I receiver an invoice on May 25. I sent in my check. They said they would be shipped for planting in my area. It is now the end of August so I thought I would contact them to see if my iris was ready for shipping. I couldn't reach the on their web site, after about a week of trying I find out they are out of business. They cashed my check on June 5. I guess I am hung out to dry with a lot of other people; nothing I can do to get my product or money.

I am thankful I found this web site. I have been harassed by a credit agency on behalf of Spring Hill for the past 10 months. I ordered plants in Fall 1999, planted them, they died, I wrote a letter to Spring Hill for replacements, no response, no plants, bills, bills, and more bills, I spoke with a customer service rep., more bills, called again, credit agency has been sending me invoices since December 2000. I can't believe they expect me to pay for dead plants twice. I have been a customer off and on for the last ten years. What brought me back was their replacement policy. Most of the times the plants I purchased did not make it. My credit is great with the exception of this $40 bill to Spring Hill that I don't even owe. I have decided that buying mail order plants is not worth it! Thanks for letting me vent.

I can see why this company went bankrupt. Now, I am out $45, since 1999. I ordered two large plants from them (perennials). They NEVER came back after the first year I planted them. They say that have a money-back guarantee, so I emailed them a few months ago, to let them know my plants never came back. These were gunneras, a very expensive plant. Being honest, I already paid for them, and now they are not growing at all anymore, and I will never see my money back. Only about 20% of plants (and I have ordered a lot from them since 1993) have ever grown well. I'm upset that I won't see my money, but they deserve to go bankrupt after the lousy service they gave.

I too am an unsatisfied customer. I ordered a Weeping Pussy Willow that arrived dead, as well as all the Mandevilla, decorative grass and Lady's Mantle. In June I phone the company to ask for a refund and they graciously agreed. Itis now August and still have not received a credit on my charge card. Again I attempted to contact the company will not luck. I got on the web site and found out to my surprise that their parent company when bankrupt. I guess I will have to contact my charge card carrier. I will never order from a mail-order nursery again.

I ordered from Spring Hill Nurseries one time and have been paying for it for the last six months. My shipments never arrived, I called to complain and they were more then happy to resend them. Got some of the order that time but got billed for the full order. I explained to the company that I would pay for the plants I received and not for the ones I had not. Well to this day I am still receiving a bill with a nasty little note attached. When I try and call the number they have provided all I get is a busy signal, EVERY TIME. This has truly been one of the most horrific mail order scams I have ever been a part of. DON'T DO IT, go to Home Depot or your local nursery and save yourself this pain.

I just found out about the bankruptcy filing of these companies. How funny, that I keep getting harassed about an already paid bill (and threatened with collection) and no wonder that when I call or try to write for an explanation, there isn't anyone who can correct this.

In February 2000 I ordered $500 worth of plants from Spring Hill. The sales person was very helpful and stated that all my order was in stock and since I live in zone 5 that my plants would be delivered beginning May 1st. When May 15th arrived and no plants I called and they said the order would be shipped immediately. My new gardens were tilled and ready for planting May 1st! When another week went by and no plants I called again and still got the runaround. Finally after threatening to go to Tipp City Ohio just to get my order, they connected me someone at Tipp City and he promised to sent me the flowers and plants. I did receive them about 5 days later. Over 250 plants and 33% were beyond life. It seemed like they just wanted to pacify me and get me out of their hair. I told them that if other people ordered this volume and price that I could understand why I had to wait more than a month and a half for my measly order! My red garden never arrived and didn't arrive until the middle of July. They sent me 3 cards of $25 of credit which I used to replace a few of the dead ones, but I still had many a bare spot in my garden when the plants belonged. I also ordered Black elephant ear caladiums and finally after 2 years I got them in June. One was packaged perfectly but the other was very beat up. They were in the same box. I never had any problem with their packaging, just the quality of their product. So much for the lifetime guarantee. Both elephant ears did live and I guess I should count my blesssings that they don't owe me any money but their plants were not #1 quality and I would never spend a large amount of money with them again, even if they live again.

Last fall (2000) I ordered about $900 worth of bulbs, enough to fill a small park. Thousands of bulbs. This spring my first flowerbed bloomed and I was excited because, I could imagine what it would look like when it was all in full bloom. Well, that one small flowerbed was all I got to enjoy. Not one of the other beds bloomed into anything. I waited all year and waited and waited. I read so many good things about Spring Hill but it looks like I got sent all the old bulbs or something. I had paid $300.00 of my account, but I refused to pay the rest seeing that the area I planted all these thousands of bulbs is just as BROWN as it was when I started. IT WAS A HUGE DISAPPOINTMENT. I learned my lesson and won't ever buy from them or any other catalogs again.

I found your web site by accident, and thought I would make comments about my Spring Hill purchases. Three years ago I ordered two of the lifetime peony collections (6 bulbs) and only one of them even sprouted a leaf. I also ordered twelve red freedom hedge roses. I asked their customer service representative to tell me when they would be shipped so that I would know when to start preparing my soil. I was told that they would arrive at the end of March. However, they showed up the first week of March and there were only six in the box! I called the customer service number and had to speak to several people to convince them that I only received six plants--each one practically called me a liar and said that the order was double checked before it left. They finally agreed to send me six more. It was quite an inconvenience to receive the roses three weeks before I was told because I hadn't even begun to prepare my soil! By the way, the roses looked beautiful the first two years. This year they looked terrible! Only one plant actually has leaves. They also have lots of spots on them. I thought they were supposed to be insect and disease resistant! I was just getting ready to call them for replacements, but now after reading the comments on your site, I'm not so sure I'll get anywhere.

While I have not ordered anything from them in probably three years or more, I ordered previously from them for about 5 years or so, and received nothing but top-quality products. I live in the Midwest; in 1994, I ordered a large shipment of plants in the Spring, but because of the heavy rains in the area at that time, (the 1994 flood resulted) was unable to plant them for an extended time after receivingthem. When I could wait no longer, I finally planted them. Due to the top-quality of the merchandise, they survived and thrived for years. I think it is a shame that in today's world, we cannot count on anything-quality does not seem to matter, even if we are willing to pay for it. If, for a certain time it does, due to competition for the almighty dollar, companies are forced out of business to compete, in time. I really hope they can reorganize and regroup to become the company I have always believed they were!

I have been a Springhill and their associates customer for 10 years now. Thanks to them I have one of the best landscaped yards in the neighborhood. I get compliments daily from neighbors, friends, and complete strangers. I am proud of my landscaping and 75% of plantings came from SPRINGHILL. I've spent well over $1,000 with them over the past 3 years at this new address and it has been worth it. I like the catalogues, their planting ideas, special plants price groupings, and their satisfaction guaranteed. I cannot say one negative word for SPRINGHILL. I'd like to thank them for making my new residence so beautiful. I enjoy being a customer of theirs and hope I don't ever run out of space to plant. All of my gardens last 3 seasons, I just wish there was such a thing as a winter garden, but that might be asking too much. I have had 3 or 4 plants die and the 1st time speaking w/ someone they said give it another season and if there is any failure they would replace it. And they did. When I bought shrubs from a local nursery and called them in spring asking for a guarantee---they denied it laughingly.

I am heart broken over the bankruptcy of Spring Hill's parent company. I have ordered many times from Spring Hill and have always been more than satisfied. I will have to find a new place to shop for my plants and rose bushes. I bought a small rose bush from spring hill this year and have seen it explode in growth as did previous rose purchases from Spring Hill. The 4bushes I bought from a local nursery have all struggled off and on this season, and they were all bigger. I will sorely miss Spring Hill.

I can't tell you how disappointed I was in last Fall's plant order or how much more disappointed I was when almost nothing came up this spring from that last order. I had been ordering from Spring Hill for years with great success. Now I understand why I can't reach them, but what I can't understand is why they promised to refund my money for that order less than one week before they became "unreachable". I would be a lot more forgiving if I had been told the truth at that time. What a scam from such a formerly excellent company.

This year, I have had terrible luck with Springhill Nursery. I have not received orders, but received bills for them (I have actually ended up paying for two orders that I had not received, because they refused to acknowledge my correspondence and zero out my balance). For the past month, all three of their customer service phone numbers have been busy, all day long (I am attempting to make dozens of calls over the course of their business day). I have not been able to get to their website to email them (I keep getting server busy or not available messages). In years past, I never had problems like this with Springhill, and they were always the most prompt about replace dead plants. Has anyone else noticed this incredible downturn in the company? I am starting to feel like they are intentionally billing customers for plants that were never shipped. I spent $1784 with 4 different mail order nurseries this year, and Springhill was the only one that I had problems with. The most frustrating thing is that the customer service representatives (when I've actually been able to speak to them) have no desire to fix the immediate problem, much less the obvious underlying problems with Springhill's system.

I have 2 plants that have died, one dead on delivery, and the company will not stand by this product. After numerous conversations and letters to the company and my paying to have this dead plant sent back, they still wish for me to pay the entire amount.

My neighbor ordered heavily from Springhill and to no avail can she get through the phone lines. Best of luck to anyone trying to collect.

I am so upset with Springhill. I ordered ninety-six red phlox plants. When they bloomed none of the plants were red. They sent me ninety-six dead replacement plants. Since I still had the original plants I had to pay half of the bill. Don't ask me why, I paid half. Now they are sending me threatening letters for a $26 late fee? I ended up pulling the original plants and going to local nursery to pay again for replacements. What a mess. Terrible company!

I ordered a "blue garden" from Spring Hill 2 years ago only to watch every single plant die! I am an experienced gardener and was looking forward to this garden maturing. I've since replaced every single plant (because I'm well past the refund period and I DO NOT want any credit) from a local nursery and have watched them double in size in just one growing season. Then I try to log on to Spring Hill's website after receiving yet another catalog (which usually quickly goes in the recycle bin) because I feel it's time to let these people know how frustrating it is to spend a lot of money, time and effort only to have everything die, but I can't get on. When I do a search I find this PBM FAQ section and find out that the parent company of Spring Hill is going out of business! I'll buy all my plants & shrubs locally from now on- at least I know the people and they know me!

I was shocked to learn that Spring Hill went bankrupt - now I know why I have not received my last 2 orders. they did cash my checks knowing I would not receive the plants. The order before those, I did receive was dead; this explains the constant busy signals. I did write to them and of course have not received any reply.

Well now I understand the constant busy signal I have gotten for the last 3 weeks. They owe me a refund and I wanted to ask about it. Guess I know the answer to that question. I hate losing the $60-$70 refund I was promised for failed plants...but in all honesty I hate losing the source for plants that are guaranteed.I have had 2 more plants fail since I talked to them regarding the last refunds Promised because they could not replace the plants, scratch those too huh!I found that even though it was inconvenient when something did not make it they were always very good about standing behind their guarantee. And in general I found the quality good as far as size etc. At least with Breck's/Spring Hill I received answers. Although bankruptcy was not one of the answers I sought. I really hate to see them go out of business. But from what I gather they were part of Michigan Bulb which I stopped dealing with years ago because of the poor quality, lack of customer service and ignoring letters regarding refunds. I guess all in all if they were affiliated with Michigan Bulb I was lucky to get the quality and service I did from them.

Until this year I have had very good luck with the plants I have ordered from this company. this year, whoever is packaging the plants forshipment is doing a very poor job. Most of the plants I got this year were barely put into their little containers, so fall out duringshipment and die. The last plants I got were so wet, they rotted before they got to me, and although the company is always willing to replace the plants, I got tired of reordering.I will still consider ordering bulbs and bare root plants from them.

In agreement with the former comment about Spring Hill's color mistakes, I have had that happen several times with pink and red colored blooms. Otherwise, they have been good about customer service.

I have ordered from Springhill for many years, and have only had a few mistakes in what was shipped and plants that didn't make it. The plants that didn't make it were usually my fault. I would recommend mail ordering roses from Springhill. But learn you garden, your zone and all the little quirks about your garden, believe me there are many.

I just stumbled on this site. I have ordered thousands of dollars from Springhill and Brecks, and have had absolutely the best luck with their plants. I always recommend them to my friends who ask where I get my great plants. Their guarantee is the best. Their plants have always arrived in great shape, and bloom beautifully. Anything that has died (I'm not the best green thumb), they have replaced without question, usually with more than the exact replacement. I had a daylily collection of which only about 50% survived, after being planted too late--and they sent me a whole complete new collection. They even replaced tulips that never bloomed (my fault), TWO years after the fact. I am disappointed to hear they are in bankruptcy. How does this affect orders for this fall, I wonder?

I love Springhill and Breck's. I have been ordering at least $100 in product every year for the last six years since I moved into our new home. I have learned at lot from trial and error and my home now looks wonderful. The plants arrived in fine condition and take a while to grow but they are well worth the price in the long run. I am terribly disappointed they are out of business and don't know where I will get my plants now.

Ordering plants from Spring Hill was one of the biggest disappointments I have ever had from a mail order company. We were landscaping a brand new house and had our gardens all planned out. First of all, our order was incomplete when it arrived, and some of the plants were in poor shape. We waited a weeks for them to ship the remainder of their order, which arrived while we were away on vacation. Those plants did not survive. Most of our oriental irises did not come up. Our pink pampas grass was the normal color, which we could have bought for mush lessat a local nursery. Our golden chain tree grew very slowly and never bloomed. We eventually ripped it out and replanted. We consulted with a landscaper about the failure of some of our plants and were informed that they were out of their growing zones, even though followed the growing zone advice of the catalogue. There was not one plant we were satisfied with. Customer service was unsatisfactory and we gave up trying to get our money back. We will never orderanything from them again.

I placed and order with Spring Hill on 4/12; I received those plants, pleasantly alive 5/3/01. They are small, but growing in my back yard.